Attachment_1_-_DRAFT_C-21_CLS_PWS.pdf

PERFORMANCE WORK STATEMENT

(PWS)

C-21 CONTRACTOR LOGISTICS SUPPORT

PREPARATION DATE: 30 Jul 2018

Revision Number: 00

Revision Date:

CONTRACT NUMBER:

TBD

PREPARING ORGANIZATION: AFLCMC/WLV, TINKER AFB OK 73145

DRAFT

C-21 CLS Performance Work Statement (PWS)

TABLE of CONTENTS

TABLE OF CONTENTS

1 SECTION I –DESCRIPTION OF SERVICES/GENERAL INFORMATION

1.1 BACKGROUND

1.2 CONTRACTOR CARE OF GOVERNMENT FURNISHED FACILITIES

1.3 CONTRACTOR TECHNICAL LIBRARY

1.4 AIRCRAFT INVENTORY

1.5 MAINTENANCE SERVICES

1.5.1 Aircraft Depot Level Maintenance Services

1.5.2 Organizational Level Maintenance Services

1.5.3 Engines & Landing Gear Depot Maintenance

1.5.4 Maintenance and Operations Scheduling Meetings

1.5.5 Life Support Services

1.5.6 Mode IV Equipment Services

1.5.7 Weight and Balance

1.6 SUPPLY SUPPORT SERVICES

1.6.1 Supply Support Rate

1.6.2 Cannibalization

1.6.3 Diminishing Manufacturing Sources and Material Shortage (DMSMS) and Parts Obsolescence

1.7 AIRCRAFT MAINTENANCE MANAGEMENT SYSTEM (AMMS)

1.8 AIRCRAFT AND MAINTENANCE FORMS

1.9 SUPPORT DATA PRECEDENCE FOR MAINTENANCE, MODIFICATION, AND REPAIR SERVICES

1.10 SUPPORT EQUIPMENT (SE)

1.11 AIRCRAFT –21 EQUIPMENT

1.12 AIRCRAFT APPEARANCE STANDARDS

1.13 MISSION PLANNING

1.13.1 Daily Mission Requirements

1.13.2 Aero-Medical Alerts

1.14 LAUNCH AND RECOVERY

1.14.1 MOBs and DOLs

1.14.2 Daily Launch, Recovery Criteria, Marshaling, and Debrief

1.14.3 Preflight, Through Flight, and Post Flight Inspection Requirements

1.15 AIRCRAFT REQUIRING ONE-TIME FERRY FLIGHT AUTHORIZATION TO DEPOT

1.16 375 AMW DETACHMENT 1

1.17 CORROSION PREVENTION AND CONTROL

1.18 FUNCTIONAL CHECK FLIGHT (FCF)

1.19 WARRANTY INFORMATION

1.20 CONTRACTOR PERSONNEL

1.20.1 Single Point of Contact

1.21 ORIGINAL EQUIPMENT MANUFACTURER (OEM) AGREEMENTS

1.22 OPERATIONAL PLAN

1.22.1 Deployment Documents

1.22.2 Gas Mask Prescription Glasses

1.22.3 Mission Support Kits (MSKs)

1.22.4 Nuclear, Biological, and Chemical (NBC) Gear

1.23 MISSION ESSENTIAL SERVICES

1.24 SECURITY REQUIREMENTS

1.25 SAFETY REQUIREMENTS

1.26 HAZARDOUS MATERIALS

1.27 TRAINING

1.28 STATUS OF FORCES AGREEMENT (SOFA)

1.29 CUSTOMER COMPLAINT RECORD

1.30 PROGRAM MANAGEMENT REVIEWS (PMR)

1.31 QUALITY SYSTEM REQUIREMENTS

1.31.1 Quality System

1.32 TRANSITION PERIOD

1.32.1 Phase-In Period Requirements

1.32.2 Phase-Out Period Requirements

1.33 OTHER MAINTENANCE REQUIREMENTS

1.33.1 Heavy/Depot Maintenance

1.33.2 Interior and Exterior Appearance Standards

1.33.3 Complete Aircraft Repaint

1.33.4 Full Stalls

1.33.5 Temporary Relocation of Aircraft

1.33.6 Seminars and Meeting Support

1.33.7 Aircraft Crash Recovery

1.33.8 Unscheduled Maintenance Away From MOB or DOL

1.33.9 375 AMW Detachment 1 Maintenance Away From MOB

1.33.10 Modifications

1.33.11 Commercial Technical Directives

1.33.12 Deployment and Exercises

1.33.13 Government Furnished Property (GFP)

1.33.14 Reserved

1.33.15 Other Maintenance

1.34 REPORTS

1.34.1 Contractor’s Progress, Status and Management Report

1.34.2 Contract Funds Status Report (CFSR)

1.34.3 Government Obligations Report

1.34.4 Contractor Mapower Reportring………………………………………………………………………………………………..33

1.35 EMERGENCY PROCEDURES………………………………………………………………………………………………………………………….33

1.36 STRIKE MITIGATION PLAN……………………………………………………………………..…………………………………………………...33

2 SECTION II – SERVICE SUMMARY

2.1 SERVICE SUMMARY (SS) REQUIREMENTS

2.2 CONTRACTOR PERFORMANCE EVALUATION

3 SECTION III - GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1 FACILITIES

3.2 GOVERNMENT FURNISHED PLANT EQUIPMENT

3.3 GOVERNMENT FURNISHED MATERIAL (GFM)

3.4 PHYSICAL INVENTORY

3.4.1 Phase-In Joint Inventory

3.4.2 Phase-Out Joint Inventory

3.5 REPAIR/REPLACEMENT OF GFP

3.6 PLANT CLEARANCE

APPENDIX A - ACRONYMS

APPENDIX B - DEFINITIONS

APPENDIX C - SAFETY SPECIFICATION

APPENDIX D - APPLICABLE DOCUMENTS

APPENDIX E – PAINT SPECIFICATION

ATTACHMENT 1 - REPORTS

1.0 SECTION I –DESCRIPTION OF SERVICES/GENERAL INFORMATION.

The purpose of this Performance Work Statement (PWS) is to define the requirements for the tasks to be accomplished for Contractor Logistics Support (CLS) of the United States Air Force (USAF) C-21 aircraft fleet. CLS includes all organizational and depot level maintenance and other support actions required for operating and maintaining the aircraft, aircraft subsystems, and support equipment and data. Activities supporting the CLS system include all aircraft maintenance and personnel, materials and inspections, launch and recovery of the aircraft at the Main Operating Bases (MOB) and any other Deployment Operating Locations (DOLs) worldwide; supply and management of all Government owned and Contractor owned spares and support equipment; repair and overhaul of all repairable spares at Federal Aviation Administration (FAA) certified repair stations; maintenance and repair of all support equipment; aircraft paint; engine repair and overhaul. These actions include supply, procurement, production control, quality control, component failure reports, and acquisition of commercial data. This effort includes additional support, as over and above tasks, engineering services including development, test and FAA certification of modifications, and installation of modifications, depot maintenance support, field team support (worldwide), aircraft crash investigations, and damage repair. Establish and maintain agreements with the Original Equipment Manufacturers (OEMs) for data and technical support to maintain the C-21 aircraft. The Government also requires information for: quality, contract funds status, consumption and usage, service engineering reports, subscription services for technical manual updates and service actions. The Contractor will provide all support required to fulfill this requirement, including but not limited to labor, materials, tools, equipment, parts, and transportation. All records, files, documents, and work papers provided by the Government or generated by the Contractor in support of the contract are Government property.

Each of the 19 Active Duty Aircraft are projected (estimated) to fly an average of 31 hours per month for a total of 7068 per year as illustrated in Table 1-1 below:

Projected Flying Hours Scott AFB IL

(AMC) FY21 FY22 FY23 FY24 FY25 FY26 FY27 FY28 FY29 FY30

Aircraft 12 12 12 12 12 12 12 12 12 12 Hours Per month per ACFT 31 31 31 31 31 31 31 31 31 31

Total ACFT Hours per Month (12x31)

= 372 372 372 372 372 372 372 372 372 372 372

Total ACFT Hours per FY (372 x 12)

= 4464 4464 4464 4464 4464 4464 4464 4464 4464 4464 4464

Ramstein AB Germany

(USAFE)

FY21 FY22 FY23 FY24 FY25 FY26 FY27 FY28 FY29 FY30

Aircraft 5 5 5 5 5 5 5 5 5 5 Hours Per month per ACFT 31 31 31 31 31 31 31 31 31 31`

Total ACFT Hours per Month (5x31)

= 155 155 155 155 155 155 155 155 155 155 155

Total ACFT Hours per FY (155x12) =

1860 1860 1860 1860 1860 1860 1860 1860 1860 1860

Base X (AMC) FY21 FY22 FY23 FY24 FY25 FY26 FY27 FY28 FY29 FY30

Aircraft 2 2 2 2 2 2 2 2 2 2 Hours Per month per ACFT 31 31 31 31 31 31 31 31 31 31

Total ACFT Hours per Month (2x62)

= 60 62 62 62 62 62 62 62 62 62 62

Total ACFT Hours per FY (62x12)

=744 744 744 744 744 744 744 744 744 744 744

All Locations

(FY) FY21 FY22 FY23 FY24 FY25 FY26 FY27 FY28 FY29 FY30

Total Flying Hours Per FY 7068 7068 7068 7068 7068 7068 7068 7068 7068 7068

NOTE – Two AMC aircraft based in Base X, supported by AMC assets.

Table 1-1

1.1. Background

The C-21 fleet consists of 19 Learjet Model 35A aircraft. The primary mission of the C-21 aircraft is to provide transportation of United States Government personnel, cargo, and other personnel worldwide. Secondary missions identified for the C-21 aircraft include USAF pilot training/upgrade and medical evacuation, with the exception of aircraft stationed at Ramstein AB, GE, whose primary mission is medical evacuation. The C- 21's have two (2) Garrett TFE- 731-2-2B turbofan engines that are pod-mounted on the sides of the rear fuselage with a maximum takeoff weight of 18,300 pounds. The swept-back wings have hydraulically actuated single-slotted flaps. The aircraft has a retractable tricycle landing gear, single steerable nose gear and multiple-disc hydraulic brakes. The C-21 is piloted by a two (2) person crew (pilot and co-pilot), can carry eight (8) passengers, and 42 cubic feet (1.26 cubic meters) of cargo. The fuel capacity of the C- 21 is 931 gallons (3,537.8 liters) carried in wing tanks, wingtip tanks, and a fuselage bladder tank. The safety and operational capabilities of the C-21 are increased by the autopilot, color weather radar and Tactical Air Navigation system, as well as High Frequency, Very High Frequency and Ultra High Frequency radios.

1.2 Contractor Care of Government Furnished Facilities

The Contractor shall maintain a work area at all identified locations in section 1.0 above In Accordance With (IAW) AFI 91-202, Air Force Mishap Prevention Program. The Contractor shall clean their assigned facilities to maintain a neat, orderly and safe working environment free of fire and safety hazards. The Contractor shall maintain clean floor surfaces to provide safe walking and working surfaces. The Contractor shall clean up spills as soon as they occur. The Contractor shall store electrical cords and air hoses when not in use. The Contractor shall ensure all combustibles are disposed of and removed from the shop. The Contractor shall empty trash cans daily or more frequently as they become full. The Contractor shall not leave aircraft panels, cowlings, or other parts lying on the hangar floor, in office areas, under wings, in aisles, or in egress routes.

The Contractor shall relocate materials to storage areas when not in use.

1.3 Contractor Technical Library

The Contractor shall establish and maintain a Technical Order Distribution Office (TODO) account. The Contractor shall organize and maintain a Contractor technical library to sustain the tasks defined in this PWS at each MOB and DOL. The Contractor shall ensure that the library includes commercial publications and access to Government publications for flight, operations, maintenance, checklists, bulletins, directives catalogs, and drawings to support and operate the system and associated support equipment. The Contractor shall make the library accessible to Air Force personnel. The Contractor shall relinquish all data to the Air Force upon request.

NOTE: The Contractor shall gain access to the Government Technical Orders (TOs), regulations and other directives at each MOB and DOL by obtaining a TODO account and access to the Air Force Portal.

1.4 Aircraft Inventory

When an aircraft permanently transfers MOBs or DOLs, the Contractor shall perform within two (2) work days after initial receipt of aircraft, an inventory of each aircraft to ascertain the accuracy and accountability of equipment received with the aircraft in accordance with (IAW) Air Force Instruction (AFI) 21-103 as supplemented and T.O. 1C- 21A-21.

NOTE: Asset accountability will be verified by the on-site Contracting Officer Representative (COR).

1.5 Maintenance Services

The Contractor shall accomplish all scheduled and unscheduled maintenance for the C- 21 fleet. The Contractor shall provide all maintenance for the C-21 fleet IAW Air Force Policy Directive (AFPD) 62-6 and AFI 62-601, Code of Federal Regulations (CFR) Title 14 Part 145, and CFR Title 14 Part 135 Subpart J, 135.411 (a) (2), with the exception of

135.422 with any deviation to be approved by the USAF, and documents listed in PWS Appendix D while maintaining the type certificate for the C-21 fleet. The Contractor shall ensure all reporting requirements of CFR Title 14 Part 135.411 (a) (2), with the exception of 135.422 are forwarded to AFLCMC/WVVSC C-21 Program Office, not the Federal Aviation Administration (FAA).

NOTE: All Organizational “O” delayed discrepancies shall be accomplished prior to depot and will not be covered under O&A.

The Contractor shall maintain a monthly Mission Capable (MC) rate of 80% per aircraft.

The Contractor shall maintain a monthly Not Mission Capable for Supply (NMCS) rate not to exceed 3% for the fleet. The Contractor shall achieve a monthly Home Station Departure Reliability (HSDR) rate of 95% or better at each MOB and DOL. The Contractor shall develop and deliver an Aircraft Status Report on a monthly basis IAW PWS Attachment 1 (CDRL). The Contractor shall develop and deliver a Status Report for Service Difficulty Reports (Operational), and Mechanical Interruption Summary Report for each MOB and DOL IAW PWS Attachment 1 (CDRL).

NOTE: For reporting requirements, the USAF shall be considered the administrator.

Certificate holder will be the Contractor. Operator certificate is not required.

1.5.1 Service Action

Contractor shall review publications pertaining to FAA compliance, Operational Safety, Suitability and Effectiveness (OSS&E) and system/component OEM information or suggested actions to include revisions and change notices that affect the C-21A. The Contractor shall obtain and maintain revision service for OEM, vendor, and sub-vendor bulletins and provide written evaluations for all publications issued on a quarterly basis unless immediate action is required as defined below. This shall include all service actions.

The Contractor shall develop and deliver a Service Action Review Report on a quarterly basis IAW PWS Attachment 1 (CDRL). The report shall include all service actions including non-applicable recommendations.

NOTE: If immediate action is required, the Contractor shall notify the Program Office within 24 hours.

Service Actions include the following:

a) Airframe and Engine Service Bulletins (SB)

b) Airframe and Engine Service Letters

c) Structural Item Interim Advisories

d) Telegraphic Messages issued by the manufacturer of the aircraft

e) FAA Notices of Proposed Rule Making (NPRM) - New and Revised

f) Airworthiness Directives (ADs)

g) Any other new or revised FAA final rules

h) Service Bulletins and Service Letters from vendors of onboard components/black boxes

The Contractor shall make available to the Government any information required to be provided by the FAA, such as AD, SB, etc. The contractor shall also make available to the Government any information or web site access that is provided to any other commercial or Government Learjet customer.

The Contractor shall provide a summary of the activity discussed within the service publication and a brief description of the changes made by any revision. Include Contractor's recommendation for accomplishment and benefits gained by incorporation considering the uniqueness of the Air Force mission, maintenance concepts and unique configurations.

Contractor shall provide copies and brief comments of any AD or any new or revised FAA Final Rules that require operator compliance within twelve (12) months to the Program Engineer within forty eight (48) hours of receipt.

If, upon review, the AD appears to affect and require action on any aircraft in this PWS within seven (7) calendar days, the Contractor shall immediately notify the Program Management Office. If the Program Management Office cannot be contacted, the Contractor shall attempt to contact the Engineering Section Chief or Chief Engineer in that order until contact is made.

Contractor shall participate in Service Action Review Board (SARB)/Concurrence meetings. The purpose of the meeting is to document and record the decisions of the team concerning Service Literature. Contractor shall provide technical support and input as required. Government and Contractor shall mutually agree upon agenda items.

Contractor shall support four (4) (conducted quarterly) SARB/Concurrence meetings per year VIA telecom or at a site mutually agreed to by the Contractor and Government.

Contractor shall develop and propose to the Program Equipment Specialist changes to the Maintenance Manuals as they occur and as applicable based on ADs, SBs, Service Letters and changes to the Corrosion Prevention and Control Program (CPCP) document.

Contractor shall propose changes based on changes to the operational profile, safety or mission critical failures experienced by Government and specific Government requests as information is provided by the Government. Contractor shall review available maintenance data, support maintenance review meetings and provide recommendations for changes to aircraft maintenance programs.

Contractor shall analyze and evaluate Technical Manual (TM) Changes. The Contractor shall utilize Squawk Sheets to provide recommended changes with supporting information as required for the recommended change.

1.5.2 Aircraft Depot Level Maintenance Services

The Contractor shall provide all depot level maintenance. The Contractor shall accomplish depot maintenance at an FAA-certified repair station IAW CFR Title 14, Part 145 with appropriate ratings for the work being performed. The Contractor shall assess aircraft condition and maintenance requirements upon arrival at depot and develop a schedule for completion of work and delivery of the aircraft. The Contractor shall negotiate the delivery schedule with the C-21 Program Office. The Contractor shall input the schedule in the Aircraft Maintenance Management System IAW PWS Attachment 1

(CDRL).

NOTE: The Government QAR shall be present at contractor’s site under paragraph 1.5.2 to the maximum extent possible.

1.5.3 Aircraft Organizational Level Maintenance Services

The Contractor shall provide all organizational level maintenance on a day-to-day basis on aircraft stationed at each of the MOBs listed in Table 1-2 and DOLs. Table 1-2 is the current assignment of the nineteen (19) aircraft fleet. The Contractor shall comply with Air Force Instruction (AFI) 21-103 Air Force Materiel Command Supplement AFMCSUP ADDENDUMs and AFI 10-220(1). The Contractor shall establish maintenance and supply support at each aircraft site to satisfy the stated Mission Capability (MC) Requirements. The Contractor shall maintain the C-21 aircraft based worldwide during both peace-time and hostile operations. Variation of fleet assignment during the performance of this contract may occur. Contractor shall make a post-flight assessment of repair requirements for transient aircraft and report the assessment to the flight crew.

Contractor shall provide all organizational level maintenance and logistics support to the C-21 fleet twenty four (24) hours a day, seven (7) days a week. Flying operations are typically conducted between hours 0600 to 2300 hours at each location. Contractor shall hangar the aircraft to the maximum extent possible with available hangar space when aircraft are not being utilized for flight operations. The contractor shall not be required to hangar the aircraft if the landing is between 2300 and 0600 hours provided severe weather is not forecasted by MOB weather personnel. The contractor shall notify the COR for acts of God, maintenance cancellations, and Home Station Departure delays within one (1) hour of occurrence.

1.5.4 Aircraft Scheduled Maintenance Standards

The Contractor shall accomplish aircraft scheduled maintenance IAW the contractor’s pre-determined standard time as agreed upon in the contract

NOTE: The Contractor shall request any Non-Reporting Time (NRT) to the Program Office prior to declaring it. NRT will be granted on a case by case basis. The Contractor shall submit a monthly NRT report to the Program Office IAW PWS Attachment 1

(CDRL).

Location Number of C-21 Aircraft Command Scott AFB IL 12 AMC AMC Base X 2 AMC Ramstein AB Germany 5 USAFE

TABLE 1-2

1.5.5 Engines & Landing Gear Depot Maintenance

The Contractor shall inspect, repair, and overhaul aircraft engines and ensure engines meet serviceability and functional test requirements IAW OEM manuals. For these engines and landing gear overhauls, the Contractor shall return the engines and landing gear to a serviceable condition, which includes replacement/repair/maintenance of unserviceable items/components.

The Contractor shall ensure each serviceable engine and landing gear returning from a FAA repair station are FAA certified.

The Contractor shall provide to the Government a projected Turn-Around-Time (TAT) and delivery date within 10 calendar days of engine induction into the repair facility. TAT (measured in calendar days) shall begin when the Administative Contracting Officer (ACO)/Procurement Contracting Officer (PCO) authorizes shipment of the engine to the Depot. TAT ends when the serviceable engine is received back in the COMBS.

The Contractor shall provide an Engine Depot Maintenance Report IAW PWS Attachment 1 (CDRL) for engine overhauls and inspections, to include engines inducted and engines delivered during the reporting period. The Contractor shall project scheduled engine and landing gear maintenance on projected flight hours and calendar requirements and include in a Scheduled Maintenance Forecast IAW PWS Attachment 1 (CDRL) and Table 1-1 above, delivered and updated quarterly. The Contractor shall forecast scheduled engine inspections and provide an Engine Inventory and Status Report indexed by specific MOB IAW PWS Attachment 1 (CDRL), delivered and updated monthly.

1.5.6 Maintenance and Operations Scheduling Meetings

The Contractor shall attend and provide aircraft status updates to support maintenance and flying scheduling meetings at each MOB or DOL with the Government. The C-21A scheduled maintenance is based primarily on an hourly phase inspection schedule. As opposed to an Isochronal Inspection program, the projected maintenance schedule is driven by flight hours. The Contractor shall provide weekly estimated dates for scheduled maintenance IAW PWS Attachment 1 (CDRL), Aircrew Flight Equipment Services.

The Contractor shall maintain the C-21 life support system, subsystems and components IAW the C-21 technical library. The contractor shall purchase and replace passenger drop down oxygen masks as required, but not air crew oxygen masks.

NOTE: The host base aircrew flight equipment specialist will determine the serviceability of aircrew and passenger flight equipment. The host base aircrew flight equipment specialist will provide aircrew flight equipment, to include survival kits, life rafts, life vests, and passenger breathing equipment. The host base aircrew flight equipment shop will provide intermediate and organizational level maintenance of aircrew and passenger drop down oxygen masks.

1.5.7 IFF Equipment Services

The Contractor shall troubleshoot and maintain the Identification Friend or Foe (IFF) Computer IAW the C-21 technical library. The Contractor shall remove the IFF Computer if defective and provide it to the COR for repair and overhaul.

NOTE: The host base will accomplish Operational Checks of the IFF Computer.

1.5.8 Weight and Balance

The Contractor shall weigh each aircraft at least once every thirty six (36) months or anytime aircraft modifications, complete aircraft repaint, or repairs are accomplished without calculations or when actual weight and moment data are not available. The Contractor shall weigh the aircraft IAW the T.O. 1-1B-50 and the C-21 technical library and complete the DD Forms 365 Weight and Balance Forms IAW PWS paragraph 1.8.

1.6 Supply Support Services

The Contractor shall manage and operate an on-site storeroom, to include Government inventory and property systems for the Air Force C-21 Program. All GFP and CFP requiring software shall be kept up to date with the latest version software. The Contractor shall furnish all material, parts and components for the C-21 fleet CLS except for Government Furnished Property (GFP). The parts installed on the aircraft shall follow the processes outlined in the Title 41 Part 102-39 and Federal Management Regulation (FMR) Part 102-33 and shall be considered exchange parts. The contractor shall process life limited parts and flight safety critical parts (FSCAP) and provide documentation in accordance with FMR Parts 33 and 39. The Contractor shall furnish all spares with FAA Airworthiness Certification. The Contractor shall provide quarterly Petroleum, Oil and Lubricant (POL) requirements for each MOB and DOL to the Government. The Contractor shall furnish and dispose of all Ozone Depleting Substances (ODSs) and Hazardous materials and waste required for the performance of the contract.The Contractor shall develop and deliver a Spare Parts Usage Report of all material used at each site per month in the performance of the contract IAW PWS Attachment 1 (CDRL).

NOTE: The Government will furnish POL and storeroom facilities at the MOBs and DOLs. The use of Parts Manufacture Approval (PMA) replacement parts are acceptable if the article is produced in accordance with a PMA issued by the FAA under Title 14 CFR part 21, subpart K (sections 21.301 through 21.320) and approved by the C-21 Program Office.

NOTE: The Contractor may be required to transition Government Owned Material to a Government Owned Accountable Property System of Record (APSR) in one of two ways: 1) Direct entry into Government Owned APSR, or 2) updating current CLS database to support DLMS transaction coding to communicate through DLA Transaction Services to Government Owned APSR in order to report financial information of Government Furnished Material (GFM). This supports changes to DoD and Air Force policy. Any additional changes will be negotiated by the PCO.

The Contractor shall ensure all valid part requests are time stamped as to the time of request and time of delivery. The Contractor shall accomplish a monthly NMCS rate not to exceed 3% for the fleet.

1.6.1 Cannibalization

The Contractor shall inform the site COR before any cannibalization action. The Contractor shall provide the following information to the COR:

a) Affected aircraft tail numbers

b) Parts requesting to cannibalize

c) Projected date replacement parts will be received

The Contractor shall receive COR approval prior to cannibalization from any NRT aircraft.

1.6.2 Diminishing Manufacturing Sources and Material Shortage (DMSMS) and Parts Obsolescence

The Contractor shall institute a DMSMS program to proactively manage, minimize and mitigate DMSMS risks in order to provide cost-effective support solutions. The program shall include predictive forecasting strategies; parts list screening and monitoring; a process to manage sub-tier suppliers' DMSMS; and methodologies for tracking, reporting and mitigating DMSMS. The Contractor shall track and analyze systems, components and parts in order to identify adverse supply and reliability trends and shall propose solutions to improve both. The Contractor shall maintain a DMSMS Plan. The Contractor shall manage DMSMS issues that may result in parts obsolescence or supplier mortality for life cycle support of the C-21. The Contractor shall identify all systems, components, parts and material that can no longer be obtained or cost-effectively be supported, including those where the cost to maintain the item will exceed the cost of an equivalent or recently produced and certified item. The Contractor shall provide a DMSMS & Parts Obsolescence Report IAW PWS Attachment 1 (CDRL).

Upon discovery the Contractor shall notify the Government within 20 business days of items that are becoming logistically non-supportable and what has or is being done to remedy the situation.

NOTE: Breaches of the threshold NMCS rates due to DMSMS or parts obsolescence shall be treated as any other breach.

1.7 Aircraft Maintenance Management System (AMMS)

The Contractor shall provide and utilize a computer based aircraft maintenance management system. At a minimum, the systems capabilities shall include: maintenance scheduling, configuration control, failure trend analysis, cannibalization actions, and current status for each aircraft. The Contractor shall use the AMMS to update aircraft status changes as they occur, but no later than one hour of occurrence; this will be considered as real time updating of the status information. The Contractor shall ensure the AMMS is internet based and the Government has access, via the AMMS, to all data

24 hours a day, seven (7) days a week. The AMMS data shall provide the real time status as identified within paragraph 1.7. The data refresh cycle shall be at least once an hour. AMMS illustrates all aircraft status changes within one (1) hour of the occurrence.

In accordance with the latest revision of AFI 21-103, scheduled maintenance will not require a status change to NMC if completed within two (2) hours. The Contractor shall comply with Air Force Instruction (AFI) 21-103 Air Force Materiel Command Supplement AFMCSUP ADDENDUMs and AFI 10-220(1). The Contractor shall establish maintenance and supply support at each aircraft site to satisfy the stated Mission Capability (MC) Requirements.

1.8 Aircraft and Maintenance Forms

The Contractor shall maintain component, engine, and aircraft maintenance records IAW Air Force directives sited in Appendix D and FAA regulations. The Contractor shall develop and deliver a Maintenance Data Collection Record (MDCR) IAW PWS Attachment 1 (CDRL). Data collected from these forms shall be used to complete required reports.

NOTE: Forms, regulations, TOs, binders, and forms training will be Government furnished.

1.9 Support Data Precedence for Maintenance, Modification, and Repair Services The Contractor shall, upon the removal, disassembly, inspection, repair, replacement, adjustment, modification, test, assembly and installation of components, accessories and equipment, conform to the C-21 technical library and other T.O.s, directives, and documents listed in PWS Appendix D. The Contractor shall apply the following order of precedence when conflicting requirements exist:

a) Performance Work Statement

b) Air Force Technical Orders

c) Government Approved CLS Contractor Publications

d) Government Approved Commercial Publications

e) Government Approved Commercial Practices

1.10 Support Equipment (SE)

The Contractor shall furnish and maintain all support, test, and fault and isolation equipment. The Contractor shall provide, maintain, and calibrate all equipment. Any equipment requiring software (to include Government Furnished Equipment) shall be kept up to date with the latest software versions. The Contractor shall maintain SE at each MOB and DOL to support the aircraft.

1.11 Aircraft –21 Equipment

The Contractor shall maintain each aircraft's -21 equipment listed in TO 1C-21A-21 IAW

AFI 21-103.

1.12 Aircraft Appearance Standards

The Contractor shall repair or replace damaged or defective items. The Contractor shall match all repaired or replaced items to the existing color and texture of the installed components to meet OEM and applicable C-21 Supplemental Type Certificate (STC) specifications for all repaired or replaced items. The Contractor shall ensure all delayed discrepancies are repaired during the next scheduled O level phase inspection. If existing color and textures cannot be obtained, the Contractor shall contact the C-21 Program Office for deviation approval.

The Contractor shall maintain the appearance of the aircraft as specified in Table 1- 4, IAW the C-21 technical library.

NOTE: The following requirements will be reviewed/coordinated by the COR.

The contractor shall: Clean Repair Replace

Seat Cover (fabric and sheepskin)

As required to maintain a spot-free appearance.

Tears and cuts No Later Than (NLT) next scheduled inspection.

If a repair will be visible

Leather Interior and Seats

As required to maintain a spot-free appearance.

Tears and cuts NLT the next scheduled inspection

If a repair will be visible

Vinyl Seat Covers, Arm Rests, Shrouds, and Head Rests

As required to maintain a clean and professional appearance

Nicks, gouges, and tears NLT the next scheduled inspection.

Remove and repaint plastic seat shrouds as required to maintain appropriate appearance.

Vinyl Seat Covers, Arm Rests, and Head Rests if a repair will be visible.

Shrouds if they are broken or damaged beyond repair or cleaning capability

Seat Pedestal Carpet

As required to maintain a clean and professional appearance

Tears and cuts NLT next scheduled inspection.

The Contractor shall replace seat pedestal carpet when the backing material is visible in an area 1/2 inch by 1 inch

Carpeting As required to maintain a spot-free appearance. At a minimum the carpet must be cleaned every 30 - 45 calendar days.

N/A Carpet during the accomplishment of each 1200-hour inspection cycle.

The Contractor shall ensure that replacement carpet has edges surged to match the original configuration.

Wood-Grain Panels As required to maintain a clean and professional appearance

Repair nicks, dents, and gouges greater than 1/4 inch in length or width to wood-grain panels

N/A

Cabinet Knobs and Pulls

As required to maintain a clean and professional appearance

Damaged cabinet knobs and pulls NLT next scheduled inspection.

Cabinet knobs and pulls damaged beyond repair.

Window Shades As required to maintain a clean and professional appearance

N/A Window shades if torn, soiled, marked up, or damaged

Tables As required to maintain a clean and professional appearance

Tables if they are damaged or marked up

If damaged beyond repair.

Interior Placards and Labels

As required to maintain a clean and professional appearance

N/A Interior placards and labels when they become torn longer than 1/4 inch, worn to where any item can no longer be read, or are discolored.

TABLE 1-4

1.13 Mission Planning

The Contractor shall maintain aircraft availability for all assigned aircraft not in scheduled maintenance.

1.13.1 Daily Mission Requirements

The Contractor shall provide aircraft to meet the daily flying schedule.

NOTE: The Government will provide scheduled missions to the Contractor at least twelve (12) hours prior to the aircraft's scheduled departure time.

1.13.2 Aero-Medical Alerts

The Contractor shall provide mission ready aircraft with aero-medical equipment

Exterior Placards and Labels

As required to maintain a clean and professional appearance

N/A Exterior placards and labels when they become damaged, worn, torn, unreadable, or begin to peel, NLT next scheduled phase inspection

Aircraft Washing, Cleaning, and Fresh Water Rinsing

Contractor shall wash and clean the exterior of the aircraft to include the landing gear wells every 90 calander days IAW the C- 21 technical library. The Contractor shall coordinate with the on-site COR for wash cycles during water rationing. The Contractor shall remove smudges, stains, and grease-marks daily during the accomplishment of scheduled inspections or maintenance.

Aircraft Washing, Polishing, and Paint

Contractor shall wash the entire aircraft exterior prior to polishing.

The Contractor shall clean and polish all non-painted leading edges after each wash. The Contractor shall polish the exterior of the aircraft every 165-195 calendar days. The Contractor shall polish the entire exterior painted portions of the aircraft.

Once an aircraft has been polished for the first time, the Contractor shall accomplish all subsequent polishing at the 165- 195 calendar day intervals.

Aircraft Painting Contractor shall repaint or touch-up any painted area that exposes bare metal NLT the next scheduled phase inspection. The Contractor shall feather, sand, prime, and paint IAW the C- 21 technical library, C-21 paint specifications, and T.O. 1-1-8 to match existing colors. The Contractor shall paint the aircraft with only Government approved paint. Approval will be obtained through the C-21 program office via the PCO. DRAFT installed where required at MOB or DOL within twelve (12) hours of notification by the Government. The Contractor shall move the aero-medical equipment to the aircraft, load, and install the medical unit into the aircraft along with other associated pieces of medical equipment; patient stretcher, IV pole, equipment table, aircraft seat rail adapter, patient loading ramp and overhead gas unit. The Contractor shall store aero-medical equipment when not installed. The Contractor shall provide the tail number of the alert aircraft to the Government. The Contractor shall respond for aircraft launch within one

(1) hour of notification. The Contractor shall provide another mission ready aircraft within three (3) hours of primary aircraft going Not Mission Capable (NMC). The Contractor shall provide a mission ready aircraft within two (2) hours of return of primary aero-medical alert aircraft.

NOTE: The aero-medical unit weighs approximately 140 pounds. All possible infectious medical wastes or body fluids will be neutralized or removed by the medical team or aircrew. Maintenance for the aero-medical equipment will be the responsibility of the host base medical facility. The medical facility will properly mark the aero-medical equipment to ensure it is serviceable and provide any required replacement parts and maintenance.

1.14 Launch and Recovery

The Contractor shall accomplish the following:

1.14.1 MOBs and DOLs.

The Contractor shall launch and recover all non-transient C-21 aircraft departing or arriving at MOBs and DOLs. The Contractor shall provide at minimum one (1) Airframe and Powerplant (A&P) mechanic two (2) hours prior to all scheduled departures and thirty

(30) minutes prior to all arrivals.

1.14.2 Daily Launch, Recovery Criteria, Marshaling, and Debrief The Contractor shall have the aircraft preflighted, exceptional release signed off, cabin cleaned, systems serviced, and located on the required launch spot with a power unit NLT sixty (60) minutes prior to scheduled departure time. The Contractor shall de-ice aircraft as required and/or as recommended by the aircraft commander. In support of Distinguished Visitors (DV), the Contractor shall position aircraft to the DV spot at all MOBs and DOLs. The Contractor shall perform daily aircraft recover and marshaling IAW AFI 11-218. The Contractor shall conduct a maintenance debrief with the aircrew at the aircraft.

NOTE: The aircraft may be taxied to the DV spot at the discretion of the aircraft commander. The Government will provide de-icing fluid. Launch and recovery of DV aircraft, to include USAF Ground Power Unit (GPU) and de-icing, will be accomplished by host base transient personnel. The USAF will provide de-icing equipment and training for designated contractor personnel. The host base transient personnel shall recover aircraft on DV spots. The aircrew shall taxi the aircraft to the normal parking area for recovery by the contractor.

1.14.3 Preflight, Thru Flight, and Post Flight Inspection Requirements

The Contractor shall perform preflight, thru flight, and post flight inspections IAW the C-21 technical library and T.O. 00-20-1.

NOTE: Preflight validity period is seventy two (72) hours.

1.15 Aircraft Requiring One-Time Ferry Flight Authorization to Depot The Contractor shall coordinate the need for a one-time ferry flight authorization with the Government when the Contractor determines that an aircraft must be flown to a depot facility for repair. The Contractor shall notify the COR within 24 hours of a one-time flight request and notify the Program Manager and PCO within 48 hours. The notification shall identify the aircraft tail number, reason for request and any additional information effecting request.

The Contractor shall provide a tentative schedule, at least two (2) input and delivery date options, for induction of aircraft into depot IAW PWS Attachment 1 (CDRL). The Contractor shall accomplish Government requirements to prepare the aircraft for ferry flight, on location, prior to release of the aircraft for flight. The Contractor shall document aircraft forms with work accomplished showing aircraft is released for ferry flight to depot.

1.16 Request for Engineering Disposition (RED)

The Contractor shall submit REDs to the Program Office within 24 hours of initial identification when airworthiness or engineering direction is required. The RED shall be submitted to the C-21 Program Government Engineer. The Contractor shall not contact the aircraft OEM until such time as the C-21 Program Government Engineer authorizes contact. The Contractor shall maintain a RED database and track the status of all open REDs.

1.17 Corrosion Prevention and Control

The Contractor shall inspect the aircraft, interior and exterior, for corrosion during full strip and paint, phase inspections, and during other maintenance inspections and rework operations. The Contractor shall treat and rework corrosion immediately IAW T.O. 1-1-8, C-21 technical library, and OEM maintenance publications. The Contractor shall develop and deliver a Technical Data Report/Services Corrosion Report IAW PWS Attachment 1

(CDRL).

1.18 Functional Check Flight (FCF)

The Contractor shall attend, participate in and answer questions associated with FCF profile briefings IAW T.O. 1C-21A-6-CF-1.

NOTE: The Government will furnish pilots for ferry flights to and from Contractor facilities. The Government will furnish a flight crew for FCFs.

1.19 Warranty Information

The Contractor shall ensure that the Government receives full benefit of all standard commercial warranties. The Contractor shall administer and keep records to maintain the full effect of warranties obtained during and prior to the period of this CLS contract IAW Federal Acquisition Regulation 46.7. The Contractor shall ensure warranty management includes new and repaired aircraft systems, spare parts, Government furnished parts and equipment, and procured services and materials.

1.20 Contractor Personnel

The Contractor shall ensure all contract employees wear appropriate attire, depending on particular job assignment, and be easily recognized as contract employees. The Contractor shall be responsible for providing and ensuring the use of safety shoes, safety apparel and personnel protective equipment (PPE) as required by Occupational Safety and Health Administration (OSHA) or other Government regulations. The Contractor shall ensure contract employees have the ability to clearly read, write, and speak English. The Contractor shall make available trained and qualified personnel, including FAA-certified personnel, at first day of full performance and throughout the period of performance to meet all contract requirements.

Contract employees shall identify themselves as contractor personnel by introducing themselves or being introduced as contractor personnel and displaying distinguishing badges or other visible identification for meetings with Government personnel. In addition, contractor personnel shall appropriately identify themselves as contract employees in telephone conversations and in formal and informal written correspondence.

1.20.1 Program Manager

The Contractor shall provide a single Point of Contact (POC) responsible for the overall management and performance of the PWS. The Contractor designee shall be responsible for all contractual and operational requirements of the contract. The Contractor shall provide the designee’s name and contact information to the PCO within

(10) ten business days of contract award by contracts letter. The Contractor shall submit POC updates within five business days of occurrence. The Contractor shall ensure the PM has at least 10 years aircraft maintenance management or aircraft program or project management experience consisting of at least 5 years of experience directly managing aircraft maintenance operations. The Contractor shall ensure the PM has a combination of management ability, leadership qualities, and is customer oriented. The PM shall have knowledge of and be familiarwith the requirements of this PWS.

1.20.2 Avionics Manager

The Contractor shall provide an Avionics Manager with at least 15 years of aircraft avionics maintenance experience with at least 10 years on Learjet Model 35 aircraft.

The Avionics Manager shall have a minimum of 5 years of experience with electronic flight instrument systems to include advanced troubleshooting.

1.20.3 Government-Issued Badges

The Contractor shall submit a Trusted Associate Sponsorship System (TASS) form to obtain employee Common Access Card (CAC) for each qualifying individual: contractor positions responsible for distributing (send/receive) documents requiring encrypted transmission IAW OMB M-12-18 (i.e. FOUO), MOB employees, Key Management positions traveling to multiple MOBs multiple times throughout each year, and/or is required to access a Government Data System. Submission will be to the PCO or to the relevant service Program Manager (PM) and IAW host base procedures.

1.21 Original Equipment Manufacturer (OEM) Agreements

The Contractor shall establish and maintain Associated Contract Agreements (ACAs) with OEMs that permit the Contractor to obtain proprietary data to complete the requirements of this PWS.

NOTE: For proprietary information that the OEM will not release to the Contractor, the Government will provide assistance, as feasible.

1.22 Operational Plan

The Contractor shall participate in the initial Operational Plan (OPLAN) programming and provide logistics support details.

NOTE: The Government will give the contractor a 30 calendar day written notification for directed exercises. The Government will give forty eight (48) hours written notification to the Contractor for CONUS contingency operation deployments. The Government will provide maximum advanced notification for OCONUS contingency operation deployments.

The Contractor shall not be used as an augmentee during directed exercises or operation deployments. The contractor shall perform the work as described within the intent of the PWS. The host base will provide mobility training, pallet buildup training, Chemical, Biological, Radiological, Nuclear or High-Yield Explosives (CBRNE), personal mobility bags, all required inoculations, gas mask prescription glasses and mobility documentation to designated Contractor personnel. The Government will provide transportation for Contractor personnel, supplies, and equipment to and from the deployment site. The Government will provide facilities to house Contractor supplies and material and Contractor personnel, to include Government vehicle transportation requirements at the deployment site. The Government will provide Contractor personnel Letters of Authorization (LOAs) before deployments. The LOA will afford Department of the Air Force Civilian GS-11 (DAFC) status to deployed Contractor civilians for purposes of required foreign clearances, evacuation support, including billeting, messing, and protection.

1.22.1 Deployment Documents

The Contractor shall maintain current passports IAW DoDM reference 0-1000.21 for those individuals identified on the contractor’s mobility roster. The Contractor shall obtain all required visas to support CLS operations worldwide. The Contractor shall obtain CACs with the Geneva Convention Coding in order to support OCONUS deployments and exercises.

1.22.2 Gas Mask Prescription Glasses

The Contractor shall provide copies of current prescriptions to the COR for all mobility roster personnel.

NOTE: The Government will provide gas mask prescription glasses.

1.22.3 Mission Support Kits (MSKs)

The Contractor shall provide plans, containers, SE and marking of bed-down base spares to support four (4) MSKs each with the capability of supporting up to four (4) aircraft. The Contractor shall assemble MSKs for deployment from the specified departure site within twenty four (24) hours of notification. The Contractor shall provide plans and procedures to support an increased utilization rate of up to five (5) hours per day per aircraft for the duration of the deployment. The Contractor shall develop and deliver a Status Report for a Deployment Plan, Mobility Roster and Mission Support Kits Report IAW PWS Attachment 1 (CDRL).

NOTE: Government will provide 463L type pallets, straps, netting, and training to the Contractor to ensure equipment is properly prepared for shipment.

1.22.4 Nuclear, Biological, and Chemical (NBC) Gear and Procedures The Contractor shall wear NBC gear, as required, while participating in directed exercises and contingency operation deployments. The contractor is responsible for its allocated facility for Post Attach Reconnaissance sweeps and reporting as trained in

CBRN.

NOTE: THE GOVERNMENT WILL FURNISH NBC GEAR AND TRAINING.

1.23 Mission Essential Services

The Contractor shall prepare for the continuation of essential DoD services during crisis IAW DFARS 252.237-7023. The contractor shall establish and provide a written plan to ensure continued support during a crisis.

1.24 Program Security Requirements

The Contractor shall comply with DoD 5220.22-M, National Industrial Security Program Operating Manual identified in DD Form 254, DoD Contract Security Classification Specification (Attachment 3). The Contractor shall maintain a production facility approved for the use and storage of classified material, up to and including material classified as SECRET.

The Contractor shall acquire and maintain all security clearances and badges for entry into controlled areas IAW the security clauses of the contract and local host base requirements. The Contractor shall ensure that all contractor personnel assigned to the MOB or DOL have a security clearance of SECRET. The Contractor shall maintain the capability to receive classified information at one location, up to SECRET, with voice capability by Secure Telephone Unit 3rd Generation (STU-III) or Secure Terminal Equipment (STE). The Contractor shall maintain the capability to receive classified fax, up to SECRET. The Contractor shall ensure personnel who are required to handle Controlled Cryptographic Items (CCI) marked as CRYPTO possess the required security clearance per the DD254 and receive Communications Security (COMSEC) and Cryptographic (CRYPTO) briefings, per National Security Agency (NSA) requirements.

1.24.1 Program Cybersecurity

The Contractor shall comply with the security requirements listed in AFMAN17-1301 Information Assurance (IA) Program as it addresses Program Cybersecurity in paragraph 5.14. The objective of the Cybersecurity Program is to manage the risk presented by adversary cyber capabilities (purposeful attacks) and intelligence, environmental disruptions, human or machine errors, and to maintain mission survivability under adversary offensive cyber…