Amendment 0002-Attachment 1 Laundry Dry Cleaning PWS.pdf

PERFORMANCE BASED WORK STATEMENT (PWS)

LAUNDRY AND DRY CLEANING SERVICES

AT

FAIRCHILD AFB, WA

12 March 2020

1. DESCRIPTION OF SERVICES. The contractor shall provide laundry and dry cleaning services for eight (8) locations (See the Pricing Schedule) on Fairchild Air Force Base (FAFB) WA, in accordance with (IAW) all federal, state, and local regulations, commercial standards and this Performance-based Work Statement (PWS). Service and repairs shall be performed at the contractor’s facility. Pick-up and delivery will be provided on FAFB. The contractor is encouraged and expected to use innovative and environmentally friendly approaches to efficiently and effectively accomplish the PWS requirements timely, economically, and in a way which fosters pride and ownership in the work performed.

1.1. Scope of Work.

1.1.1. Laundered Items. All items being laundered shall be cleaned IAW commercial standards.

Items required to be packaged in bundles are identified in the Pricing Schedule and shall be bundled using commercial laundry packaging film. If bundles are less than what is identified in the Pricing Schedule, bundle the total quantity received. Items picked up will be cleaned and delivered back to FAFB on the next delivery day, as outlined the Pricing Schedule, for the activity being picked up from. Example: Items from Fairchild Inn picked up on Monday will be cleaned and returned on Tuesday while items picked up from the Central Linen Exchange on Tuesday will be cleaned and returned by Thursday.

1.1.2. Dry Cleaning. Dry cleaned items shall be hung on hangers with a plastic covering per industry standards.

1.2. Pick-up and Delivery. The contractor shall pick-up and deliver items at the designated pickup locations and at the times identified in the Pricing Schedule.

1.2.1. The contractor shall provide bin(s) for each individual customer upon request. The customer will use the provided bin to collect soiled items at each location. If required by the customer, bins will be taken and replaced by the contractor upon delivery of cleaned items. All customers will be held liable for any damage to the contractor provided bins. If there are damages, the government will submit a report to the Contracting Officer (CO) for review. It is the CO discretion as to which course of action will be taken to remedy damage.

1.2.2. The contractor shall use the ticket provided by the government, or a CO approved contractor developed ticketing system, of all items received at the time of pick-up and retain this ticket until delivery. Upon delivery, a count between the contractor and government designated personnel will be conducted to reconcile inventories of all items that were picked up. The government count is the final and official count.

1.2.3. Items will be counted by government personnel for each of the nine (9) locations on base.

This count will be written on a ticket given to the contractor at pickup.

1.2.4. A copy of the delivery ticket will be retained by the government.

1.2.5. Upon delivery, the contractor shall annotate the delivery ticket with the number of items delivered and the government representative, receiving the items, will verify the counts and sign the return delivery ticket. The government count is the official and final count.

1.2.6. Any shortages/discrepancies shall be annotated on a separate ticket and those items will be delivered on the next available delivery day. All discrepancies that cannot be reconciled will be submitted in writing to the CO.

1.2.7. A copy of all delivery tickets will be retained by the government at each location.

1.2.8. The contractor shall keep a detailed weekly and monthly ticket register of pick-up and drop-offs for each location. The weekly register shall be provided to the Contracting Officer’s Representative (COR) by close of business every Friday and the monthly register on the last business day of the month. If the last day of the month does not fall on a Friday, the monthly register will be provided on the last business day of the month and the weekly register on that respective Friday.

1.2.9. The weekly ticket register will include the following details: pickup date, item count, Contract Line Item Number (CLIN), and pick-up/drop off location or CO approved contractor developed ticketing system. The monthly ticket register will be a consolidation of the weekly reports for that respective month.

1.3. Central Linen Exchange. The contractor will drop off cleaned items at 0800 and return to pick-up soiled items no later than 10:00AM on the days shown in the Pricing Schedule. This will allow all agencies serviced on this contract the ability to get their laundry cleaned and returned in a timely manner.

1.4. Repairs. The contractor shall repair any items requiring service, using thread and material of the same quality, compatible color, color fastness, and texture as that used in manufacture of the articles, see Pricing Schedule. All repairs shall be returned within one week after pick-up, on the next week’s scheduled delivery day. Any items determined unserviceable or irreparable by the contractor, shall be returned and marked as such, in a separate bundle. Those items will be documented, in a spreadsheet by government personnel, as unserviceable or unrepairable. The contractor shall accomplish the following common repairs, at no additional cost to the government:

replacing buttons, repair of open seams/tears/holes smaller than three (3) inches, and repair of drapery pleats. For extensive repairs, in excess of three (3) inches and/or replacement and repair of zippers, the contractor shall contact the COR but will not perform the repair before approval is granted.

1.5. Rework. The contractor will clean items returned for re-performance at no additional cost to the government, items shall be returned to the government NLT next scheduled delivery day. If an item has a stain that cannot be removed, after a second cleaning, the item will be returned, wrapped separately with the item name and why it’s being returned written on a separate piece of paper.

1.5.1. Losses. The contractor will pay an equitable replacement cost for items reasonably determined to have been lost, damaged or destroyed while in the contractor's possession. The government will notify the contractor within 24 hours of delivery of missing or damaged articles in that delivery. If the contractor disputes the government’s claim, the CO will determine the circumstances and validity of the claim against the contractor. If the CO determines the article(s) to have been lost or destroyed while in the contractor's possession a determination will be made of fair replacement value and given to the contractor. The contractor will reduce his next invoice by the amount of the determination and annotate in the invoice description.1.6. Hazardous Waste.

Some items may contain properties or chemicals considered bio-hazardous, hazardous or dangerous waste as defined in federal/state regulations and codes and shall be processed accordingly. Items labeled for “Training Purposes Only” present no hazard and are merely simulated as biological, radiation, or chemical hazard.

1.6. Hazardous Waste. The most common types of hazardous waste will be oils, diesel and/or jet fuel and bio-hazardous materials such as blood, urine and/or vomit.

1.6.1. The government will place all items with bio-hazardous waste in a separate bag and clearly label what is in the bag before turning in for cleaning

2. SERVICES SUMMARY. The Services Summary provides a synopsis of the key performance objectives that relate directly to standards of performance required to meet mission needs. The performance threshold briefly describes the minimum acceptable overall levels of service required for each level of service that are critical to mission success.

PERFORMANCE

OBJECTIVE

PWS PERFORMANCE

THRESHOLD

Remedy

All items are clean, sanitary, and properly packaged IAW commercial standards and this PWS.

Para 1. - 1.2. and the Pricing Schedule

Lot 1: Laundry - No more 1% of items returned for re-performance per month

Lot 2: Dry Cleaning – No more 5% of items returned for re-performance per month

Re-perform and return NLT next scheduled delivery date

Contractor meets the required pick-up/delivery schedule

Para 3.2 and the Pricing Schedule

No more than two valid customer complaints for pick-up/deliveries outside of the required schedule per month

Corrective Action Plan will be provided to CO, for approval, outlining correct action

3. GENERAL INFORMATION.

3.1. Hours of Operation. Normal base hours of operation are 0700-1630, Monday through Friday.

3.1.1. The following federal holidays are observed:

January 1 New Year’s Day 3rd Monday in January Martin Luther King, Jr. Day 3rd Monday in February President’s Day Last Monday in May Memorial Day July 4 Independence Day 1st Monday in September Labor Day 2nd Monday in October Columbus Day November 11 Veteran’s Day 4th Thursday in November Thanksgiving Day December 25 Christmas

3.1.2. Base Closures. Some activities may not be available on AMC Family days or other base closure (Down) days. The government will communicate these days to the contractor at least seven (7) days in advance along with which activities will be affected. For weather delays the contractor shall call the FAFB Snow Line: 509-247-5100, and follow reporting instructions.

3.2. Delivery Schedule. The pick-up/delivery locations are located in the Pricing Schedule along with the required pick-up days based on current usage. The contractor shall provide a delivery schedule to the CO prior to performance for acceptance. Any changes thereafter shall be coordinated in writing with the CO/COR.

3.2.1. If a scheduled pick-up or delivery falls on an observed federal holiday, service shall be performed on the next work day, (i.e., if a holiday falls on a Monday, service shall be performed on Tuesday). The only exception is Thanksgiving, where pick-up and delivery shall occur on the preceding Wednesday.

3.3. Quality Control. The contractor shall utilize their internal Quality Control (QC) processes in the performance of this contract. Should there be repeated unsatisfactory performance, the COR may request a copy of the contractor’s QC plan to determine if it is sufficient for the services being provided.

3.4. Environmental Management. The government encourages the contractor to implement sustainable practices that will minimize the environmental impacts. This can be accomplished through the implementation and use of green products, water and energy conservation, heat and water reclamation processes, and the implementation of cleaning practices that use non-toxic cleaning agents rather than toxic solvents.

3.5. Continuation of Mission Essential Functions. IAW DoDI 1100.22 Policy and Procedures for Determining Workforce Mix and any applicable USAF implementation, unless otherwise directed by an authorized government representative, it is determined that Lodging and Alert

Facility laundry and dry cleaning services under this PWS are considered mission essential during a crisis.

3.6. Invoicing. Instructions are provided in the Wide Area WorkFlow Payment instructions clause, 252.232-7006. The contractor will ensure the COR and the Contract Specialist are identified in the Wide Area Workflow (WAWF) system to received email notifications when invoices are submitted

3.7. NAF Invoicing. NAF payment and invoicing instructions are located in Attachment 3 of the basic contract. In addition, the contractor will provide, the COR, email notification for invoices separately provided to the Non-Appropriated Funds (NAF) Accounting Office.

3.8. Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned or privately-owned vehicle while on FAFB.

3.9. Reporting Requirements. Contractor personnel shall report any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, Contractor personnel, resources, and classified or unclassified defense information to the Law Enforcement (LE) Desk at (509) 247-5494.

3.10. Personnel Appearance. Contractor personnel shall present a neat appearance. Contractor personnel shall be easily recognizable while on the installation in conjunction with this contract.

This shall be accomplished through the wear of distinctive clothing, bearing the company name or logo that is visible at all times. The coloring or design of the items selected should be such that identifies personnel easily and quickly for reasons of safety and personal protection.

3.11. Restrictions. The government is authorized to restrict the employment under the contract of any contractor employee or prospective contractor employee, who is identified as a potential threat to the health, safety, security, general wellbeing, or operational mission of the installation and its population.