6_-_Appendix_I_-_Service_Summary_Items_Objectives.pdf

Page 1 of 8 Appendix I

FA4610-25-R-0002

Appendix I

SERVICES SUMMARY ITEMS

AND OBJECTIVES

FOR

LAUNCH OPERATIONS SUPPORT CONTRACT

(LOSC)

30TH SPACE WING - VANDENBERG AFB

DATED: 09/7/16

THIS ATTACHMENT INCLUDING THE

TITLE PAGE CONSISTS OF 8 PAGES

Amendment 0001

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APPENDIX I: SERVICES SUMMARY ITEMS AND OBJECTIVES

1. SERVICES SUMMARY INCENTIVE OBJECTIVES

1.1 The use of a Fixed-Price Incentive (FPI) performance based contract structure is intended to provide a positive profit incentive for effective cost control. This vehicle is intended to motivate the contractor to implement cost control strategies without sacrificing quality or performance. The performance thresholds specified in subsection 2 (below) will be used as a basis for quality assurance and customer satisfaction to review if Option year contract continuation is maintained.

1.2 Contract line item numbers (CLIN) are to be established as follows:

CLIN 0001

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Notes:

1. X represents the year of the contract whether Basic or Option year.

The following table defines the Performance Based Objectives that will be used to evaluate overall Contractor technical and management performance beyond basic cost control for this FPI contract. The result of the below referenced metrics shall provide the foundation for evaluation of the awarding of follow on Option year efforts beyond the Basic contract award period and also be used in the submittal of CPARS evaluations.

Because of the interdependency of total cost, the Contractor’s technical performance, and defined contract delivery goals, the cost incentive (or total contract cost) will also be weighed against circumstances evaluating superior technical performance or delivery results when the cost of those results outweigh their value to the Government. Any case that may fall into the area where cost is being offset by superior technical performance or delivery results will be negotiated with the Government prior to incurring cost impacts.

Performance Objective PWS Para. Performance Threshold Evaluation Standard

A. “Maintenance & Repair ” Provide maintenance and repair for all assigned Property and Equipment (P&E) to ensure reliable operability.

4.0 Critical items in

demarcations of responsibility: Zero unavailable systems affecting launch and/or range missions at the time of launch or need. Zero mission date slips due to unavailability of a facility, system or capability that is maintained by the Contractor.

Non-Critical items on under demarcations of responsibility: At no point in time are less than 95% of non-critical items that are inspected available.

Rating Criteria:

Excellent: all critical items are available for launch and 98-100% of non-critical systems available for launch.

Satisfactory: all critical items are available for launch and 96-97.9% of all non-critical systems available for launch.

Unsatisfactory: one or more critical item is not available at time of launch or need and/or < 95% of all non-critical systems are available at any time.

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B. Response Times: Provide timely response to and completion of prioritized work requirements to return P&E to within specifications.

6.10, 6.13.5

P1: Responded within two hours; temporary solution with work around or full repair within 24hrs

P3A: Responded and repaired within two days

P3B-P3C: Responded and repaired within 30 days

Service Desk: Provide customer status update within 1 hour for P1 and P3A work orders and within 4 hours for P3B-P4B work orders

Rating Criteria:

Priority Rating Criteria

P1 100% = Excellent 99-98% = Satisfactory <97% = Unsatisfactory

P3A 100-98% = Excellent 97.9-95% = Satisfactory <95% = Unsatisfactory

P3B-P3C 100-96% = Excellent 95.9-90% = Satisfactory <90% = Unsatisfactory

Service Desk

100-95% = Excellent 94.9-85% = Satisfactory <85% = Unsatisfactory

And

No more than two customer complaints validated by the quality assurance specialist.

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C. Complete Funded Task Assignments: Perform repairs, other services, and minor facility alterations according to written requirements within cost and mutually-agreed timeframes.

(1) Deliver quality performance;

(2) adhere to TA schedule, milestone, and delivery requirements, (3) TA budget thresholds are not exceeded:

provide efficient and effective control of labor resources, and verify DD250 upon completion of work. (4) Submit a completed DD1354 as required by TA.

5.-5.5

Zero mission date slips due to late completion of task assignments.

At least 90% of all task assignments are completed on-time and within budget.

Completes the other 10% within 30 days of scheduled completion date.

Rating Criteria:

To achieve each rating shown below, the contractor must succeed in both columns:

Success Rates

Mission

Slips

TAs On-Time and w/in Budget

Excellent 0 >97% Satisfactory 0 90-97% Unsatisfactory 1 <90%

D. Perform maintenance activities as detailed in the RCM Plan Perform maintenance tasks on P&E at the appropriate interval as documented in the RCM plan.

4.3

Completes 90% of the RCM scheduled maintenance on time.

Rating Criteria:

Excellent >97% Satisfactory 90-97% Unsatisfactory <90%

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E. Perform P&E inspections and testing necessary to maintain all active P&E under the Contractors responsibility.

Advises Government in advance of critical dates for P&E requiring tests.

4.20 to failures to perform P&E inspections and testing when funded.

At least 90% P&E inspections and testing are completed on-time.

Completes the other 10% within 30 days of scheduled completion date, when funded. For unfunded inspections and tests, no dates shall be exceeded w/out notifying Government 90 days in advance.

Rating Criteria:

To achieve each rating shown below, the

Slips On-Time P&E Excellent 0 >97% Satisfactory 0 90-97% Unsatisfactory 1 <90%

F. Perform P&E certification necessary to maintain all certification under the Contractors demarcations of responsibility, excluding certifications that are unfunded.

Advises Government in advance of critical dates for certifications.

4.21 to failures to perform P&E certifications.

At least 90% P&E certifications are completed on-time, when funded. Completes the other 10% within 30 days of scheduled completion date, when funded. For unfunded certifications and tests, no dates shall be exceeded w/out notifying

Rating Criteria:

To achieve each rating shown below, the

Slips On-Time P&E Excellent 0 >98% Satisfactory 0 92-97% Unsatisfactory 1 <92%

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Government 90 days in advance.

F. Launch Operations Support:

Field crews to support launch and range operations during the launch countdown, according to the program manager’s manning requirements. Respond to trouble calls and take necessary actions to correct problems affecting the mission.

3.2

Zero instances of mission date slips due to validated failure of Contractor to respond or to take necessary corrective action during launch countdown.

Rating Criteria:

Excellent: 0 instances of validated failure that results in a mission date slip.

Unsatisfactory: 1 or more instances of validated failure that results in a mission date slip.

G. Corrosion Control: Inspect all P&E and prepare a corrosion control plan derived from quarterly inspections and customer requirements. The corrosion control plan shall include enough detail to identify location of corrosion, quantity and severity of corrosion, and estimated labor hours for corrosion control.

4.4

Fewer than 5 pieces of P&E are missing from the CDRL

1. No more than 3 pieces of P&E have corrosion more severe than what’s documented in the CDRL A001.

Rating Criteria:

To achieve each rating shown below, the

Missing

P&E Severity

Discrepancies Excellent 0 1 Satisfactory 1-5 2-5 Unsatisfactory >5 >5

H. Data Management System:

Document all work scheduled, work completed, and work costs in CMMS and IWIMS. Input data into IWIMS as necessary to keep the Civil Engineer Operations

6.13

Within the Option year period, no more than fifteen or 15% (whichever is greater) of sampled IWIMS or CCMS records

Rating Criteria:

Excellent: 5 or < 5% of sampled records are found to be inaccurate or missing.

Satisfactory: 9-12 or < 12% of sampled records are found to be inaccurate or missing

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Chief and Program Manager informed of all maintenance and repair actions.

are found to be inaccurate or missing.

*Surveillance will be through random selection within the WO population.

Unsatisfactory: >15 or < 15% of sampled records are found to be inaccurate or missing.