GROUNDS_MAINTENANCE_(AF)_QASP_(JOINT_BASE)_REV_2__14_AUG_12.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN

FOR

GROUNDS MAINTENANCE SERVICE

AT

JOINT BASE MCGUIRE-DIX-LAKEHURST

Joint Base McGuire-Dix-Lakehurst Rev No 2 14 Aug 12

QUALITY ASSURANCE SURVEILLANCE PLAN

FOR

GROUNDS MAINTENANCE SERVICE

AT

JOINT BASE MCGUIRE-DIX-LAKEHURST

INTRODUCTION. This Quality Assurance Surveillance Plan (QASP) has been developed to evaluate the contractor's actions while implementing this performance work statement (PWS). This document is designed to provide an effective surveillance method of monitoring the contractor's performance for each listed objective in the Service Delivery Summary (SDS) of the grounds maintenance service contract.

The QASP provides a systematic method to evaluate the services that the contractor is required to furnish.

This QASP is based on the premise that the Government requires a quality standard of the grounds maintenance service. This QASP is the best means of achieving that objective.

The contractor, and not the Government, is responsible for the management and quality control actions required to meet the terms of the grounds maintenance service contract.

The role of the Government is quality assurance to ensure contract standards are achieved.

In this contract the quality control program is the driver for product quality. The contractor is required to develop a comprehensive program of inspections and monitoring actions.

SERVICE DELIVERY SUMMARY:

Performance Objective PWS Para Performance

Threshold Remedy Method of Assessment

SS-1

Maintain Improved Grounds

a. Mow

b. Edge

c. Trim

d. Irrigation Systems

e. Leaf Removal

f. Fertilization

g. Pest Control

h. Lawn Renovation

i. Prune Shrubs

1.1, inclusive No more than 5 valid defects per month

Re-performance Within 8 hours of notification

Periodic Validation

SS-2

Maintain Semi- Improved Grounds

a. Mow Non-Airfield semi-improved areas

b. Trim Non-Airfield semi-improved areas

c. Mow Airfield semi-improved areas

d. Trim Airfield semi-improved areas

e. Mow Taxiway, Runway Edge Lights and Signs

1.2, inclusive No more than 5 valid defects per month

Re-performance Within 8 hours of notification

Periodic Validation

A valid customer complaint is defined as non-conformance of a task or tolerance as delineated in the PWS that the Government Contracting Officer’s Representative (COR) has verified.

SURVEILLANCE: The COR will receive complaints from facility managers and base personnel. These complaints will be forwarded to the contractor's Quality Control Inspector (QCI) for correction.

STANDARD: The contractor's performance will not exceed the performance threshold for each respective category. The contractor shall perform all work required in a satisfactory manner in accordance with the appropriate PWS paragraph. The COR shall not consider the services complete until all deficiencies have been corrected.

PROCEDURES: The COR will inspect all complaints to ensure that the contractor complies with the appropriate paragraphs of the PWS. The COR shall record the results of inspection, noting the date and time of inspection. If inspection indicates unacceptable

SS-3

Maintain Un- Improved Grounds

1.3, inclusive No more than 5 defects per month

Re-performance Within 1 day of notification or a mutually acceptable timeframe to the CO or COR and contractor.

Periodic Validation

SS-4

Maintain Vegetative Beds, Inert Beds and Related Areas

1.4 No more than 3

valid defects per month

Re-performance Within 4 hours of notification

Periodic Validation

SS-5

Debris, Trash and Litter Policing

1.1, inclusive No more than 3 valid defects per month

Re-performance Within 4 hours of notification

Periodic Validation

SS-6

Tree Pruning

1.7, inclusive No more than 3 valid defects per month

Re-performance Within 4 hours of notification

Periodic Validation

SS-7

Quality Control Contractor’s Quality Control Plan (incorporated into contract after award).

2.1 No more than 3

valid defect per month

Contractor shall complete a written Corrective Action Report.

Periodic Validation

Performance Objective PWS Para Performance Threshold

Remedy Method of Assessment performance, the COR will notify the contract manager or the contractor's QCI of the deficiencies for re-performance. The contractor shall respond to all complaints within one (1) hour of receipt to validate the complaint. After validation, if re-performance is required, the contractor will have one (1) additional hour to initiate corrective measures and will be granted adequate time to complete such measures. Additional time might be approved if the COR considers that additional time is warranted. If the deficiencies are not corrected within the required time frame, the COR shall notify the Contracting Officer (CO) for rectification. Recurring customer complaints are not permitted for any of these service items. If repeated customer complaints are received indicating the same deficiency during the service performance period, the COR shall contact the CO for appropriate action.