Attachment_1_-_PWS_-_Transient_Alert_(28_January_15).pdf

Solicitation No. FA4427-15-R-0004 Contract No. FAXXXX-XX-X-XXXX

Transient Alert Services

PERFORMANCE WORK STATEMENT

TRANSIENT ALERT SERVICES

AT TRAVIS AIR FORCE BASE

9 January 2015

28 January 2015 (Rev.1)

Table of Contents

PERFORMANCE WORK STATEMENT

Table of Contents

Chapter 1

TRANSIENT ALERT SERVICES

1.1 Scope of Work

1.2 Regulations and Guidance

Table 1.1. Applicable Publications

Chapter 2

DESCRIPTION OF SERVICES

2.1. Aircraft Arrival, Processing, Departure, and Emergency Services

2.2. Aircraft Arrival Services

2.3. Aircraft Processing Services

2.4. Aircraft Departure Services

2.5. Emergency Services

2.6. C-5, C-17, KC-10 Aircraft

2.7. Diverted Aircraft

Chapter 3

ENVIRONMENTAL COMPLIANCE

3.1 General

3.2 Hazardous Spills

3.3. Hazardous Materials Management

3.4. Hazardous Waste (HW) Management

3.5. Wastewater

3.6. Spill Response

3.7. Environmental Enforcement Actions

3.8. Environmental Permitting

Chapter 4

SERVICE PROVIDER MOBILIZATION

4.1. Future Service Providers

Chapter 5

SERVICES SUMMARY

Transient Alert Services

5.1. Services Summary

5.2. Quality Control

5.2.1 Quality Control Plan

5.3. Quality Assurance Evaluations

5.3.1. Method(s) of Surveillance

5.4. Performance Evaluation

5.5. Government Remedies

Table 5.1. Performance Objectives and Thresholds

Performance Objective

PWS Paragraph Reference

Performance Threshold

Chapter 6

GOVERNMENT FURNISHED PROPERTY

6.1. Government Furnished Property and Services (GFP and GFS)

6.1.1. Government Furnished Facilities (GFF

6.1.2. Government Furnished Equipment (GFE)

6.1.3. Government Furnished Materials (GFM)

6.1.4. Government Furnished Vehicles

6.1.5. Government Furnished Services (GFS)

6.1.6. Government Furnished Medical Care (GFMC

6.1.7. Government-Furnished Training (GFT)

Chapter 7:

GENERAL INFORMATION

7.1. Management

7.1.1. Hours of Operation

7.1.2. Communications

7.1.3. Equipment Management

7.1.4. Records Management

7.1.5. Foreign Object Damage (FOD) Management

7.1.6. Bird Strike Reporting

7.1.7. Dropped Object Reporting

7.1.8. Severe Weather/Natural Disaster Planning and Response

7.1.9. Quality Control Program

7.1.10. SP Personnel

Transient Alert Services

7.2. SP Accountability

7.3. Housekeeping

7.4. Service Provider Personnel

7.4.1. Appearance

7.5. Hiring Military Personnel

7.6. Employee Training (SP provided)

7.7. Mishaps

7.8. DOD Mission Essential Services During Crisis

Chapter 8

SECURITY REQUIREMENTS

8.1. Security Requirements

8.2. Primary SP Responsibilities

8.3. Obtaining a Base Pass

8.4. Employee Responsibilities

8.5. Increased Force Protection Condition (FPCON)

8.6. Restricted Area Badges

8.7. Escort Requirements

8.7.1 Installation

8.7.2. Controlled/Restricted Areas

8.8. Lost Base Passes or Restricted Area Badges

8.8.1. Base Passes

8.8.2. Restricted Area Badges (RAB)

8.9. Information Protection Security Training

8.10. For Official Use Only Information

8.11. Visitor Group Security Agreement (VGSA)

8.12. Antiterrorism Force Protection Training

8.13. Operations Security (OPSEC)

APPENDIX 1

HIGH PRIORITY AIRCRAFT/PERSONNEL

Table A.1.1. Distinguished Visitors

A.1.2. Additional Distinguished Visitors

APPENDIX 2

TRANSIENT AIRCRAFT HISTORICAL WORKLOADS

A.2.1. TRAVIS AIR FORCE BASE

Transient Alert Services

A.2.1.1. AERIAL PORT/PAX TERMINAL

A.2.2. MONTHLY TRANSIENT ALERT AIRCRAFT FOR CY2011

Table A.2.2.1. Average Monthly Aircraft by Type (Historical)

A.2.3. MONTHLY TRANSIENT ALERT AIRCRAFT FOR CY2012

Table A.2.3.1. Average Monthly Aircraft by Type (Historical)

A.2.4. MONTHLY TRANSIENT ALERT AIRCRAFT FOR CY2013

Table A.2.4.1. Average Monthly Aircraft by Type (Historical)

A.2.5. MONTHLY TRANSIENT ALERT AIRCRAFT FOR CY2014

Table A.2.5.1. Average Monthly Aircraft by Type (Historical)

Table A.2.5.2. Transient Aircraft Servicing Frequencies (2014)

A.2.6. EMERGENCY/INCIDENT/ABNORMAL EVENT RESPONSE REQURIEMENTS.

Table A.2.6.1. Emergency/Incident/Abnormal Event Response Requirements

A.2.7. AERIAL PORT HISTORICAL DATA

Table A.2.7.1. Aerial Port Historical Data

A.2.8. TRAVIS AIR FORCE BASE DIVERT HISTORICAL DATA

Table A.2.8.1. Travis Air Force Base Divert Historical Data

APPENDIX 3

GOVERNMENT FURNISHED PROPERTY AND SERVICES

A.3.1. GOVERNMENT FURNISHED FACILITIES

A.3.2. GOVERNMENT FURNISHED EQUIPMENT

A.3.2.1. Aerospace Ground Equipment (AGE)

A.3.2.2. Equipment Inventory

A.3.2.3. Equipment Loss or Damage

A.3.3. GOVERNMENT FURNISHED MATERIAL

A.3.3.1. Bench Stock Items/Materials

A.3.3.2. Consumable/Miscellaneous Materials

A.3.3.3. Technical Data

A.3.4. GOVERNMENT FURNISHED VEHICLES

A.3.5. GOVERNMENT FURNISHED TOOLS AND EQUIPMENT

Table A.3.5.1. Government Furnished Tools

Table A.3.5.2. Office Equipment and Furniture

A.3.6. GOVERNMENT FURNISHED TRAINING

A.3.6.1. INITIAL AND RECURRING SP TRAINING

A.3.6.2. Exceptional Release/Red X Certifications

Transient Alert Services

A.3.7. GOVERNMENT FURNISHED SERVICES

Table A.3.7. Government Furnished Services

A.3.7.1. Telecommunications

A.3.8. GOVERNMENT FURNISHED MEDICAL CARE

A.3.8.1. Government Furnished Medical Care

A.3.8.2. Toxicology Testing

APPENDIX 4

CONTRACTOR FULL-TIME EQUIVALENT REPORTING

Chapter 1

TRANSIENT ALERT SERVICES

TRAVIS AIR FORCE BASE, CALIFORNIA

1.1 Scope of Work. The Service Provider (SP) shall provide and perform Transient Alert routine maintenance services as defined in this PWS, and ensure personnel possess the necessary qualifications, skills and abilities to perform the services identified in this PWS. The SP shall be able to simultaneously provide transient aircraft launch, recovery or process service on all requesting aircraft. Contingency or exercise operations may require increased manning to meet operational requirements. The SP shall ensure work, services and operations are in compliance with local, state and federal laws and regulations, publications and applicable technical orders (TOs). Additionally, the service provider shall comply with safety, security, and federal, state, and local environmental requirements to include but not limited to Bay Area Air Quality Management District and Fairfield Suisun Sewer District regulations. Historical workloads are listed in Appendix 2. Services include but are not limited to:

• Aircraft Services Management

• Arrival, Servicing, and Departures

• Emergency Services

• Environmental Compliance

1.2 Regulations and Guidance. Federal, state and local directives prescribe specific procedures for aircraft transient alert operations. These and those listed below, include but are not limited to, Federal Aviation Administration (FAA), Federal Aviation Regulation (FAR) and Technical Orders (TOs). The government will provide SP with all TOs and local policies. All transient alert tasks will be performed in accordance with the applicable aircraft TOs and any additional/special instructions specified in the Table 1.1. General tasks are to be performed in accordance with general TOs and applicable Air Force Instructions (AFIs), Command Instructions, Base and Wing Instructions, and Maintenance Group Operating Instructions (MXGOIs). Air National Guard Instructions (ANGI) will apply only to ANG owned aircraft.

Table 1.1. Applicable Publications. Applicable publications include, but are not limited to:

PUBLICATION TITLE

Air Force Technical Orders: All Airframes

00-5-1 Air Force Technical Order System

00-20-1 AMCSUP 1 Aerospace Equipment Maintenance Inspection, Documentation, Policy and Procedures

00-20-2 Maintenance Data Documentation

00-20-3 Maintenance Processing of Repairable Property & Repair Cycle Asset

00-25-172 Ground Servicing of Aircraft and Static Bonding

Transient Alert Services

00-25-172CL-1

Concurrent Fuel Servicing Commercial Contract Cargo Aircraft & Passenger Aircraft

00-25-172CL-2 Concurrent Servicing of Commercial Contract Cargo Aircraft

1-1-312 Use of High Pressure Air and Nitrogen 35E17-6-21 Truck Mounted Deicer / Washer TM-1800 36Y17-3-4-1 Sign (Follow Me)

42C-1-2 Anti-icing, Deicing, and Defrosting of Parked Aircraft

1-1A-8 Aircraft and Missile Repair Structural Hardware

4B-1-1 Landing Gear Brakes and Wheels during Ground Operations

4B-1-32 Maintenance and Overhaul Instructions All Aircraft Brakes

15X-1-1 Oxygen Equipment

32-1-101 Use and Care of Hand Tools and Measuring Tools

32B14-3-1-101 Operation and Service Instructions Torque Indicating Device

42B1-1-14 Fuels for USAF Aircraft

42B1-1-15 Cross Reference-NATO/ASCC Interchange-ability of Aviation Fuels, Lubricants and Allied Products

42B2-1-1 Use and Grades of Aircraft Engine Lubricating Oils

Air Force Technical Orders: C-5 A,B,C

1C-5A-06 Work Unit Code Manual 1C-5A-2-1 Ground Handling and Servicing 1C-5A-2-1CL-1 Towing 1C-5A-2-1CL-3 Liquid Oxygen Servicing 1C-5A-2-1CL-4 Nitrogen Servicing 1C-5A-2-1CL-6 Re/Defueling 1C-5A-2-1CL-7 Ground Handling Quick Turn-Around 1C-5A-2-1CL-8 External Electrical Power 1C-5A-2-4CL-2 APU/ATM Ground Operation 1C-5A-2-10CL-1 Aircraft Kneeling System

1C-5A-2-12CL-1 Operating Procedures, Cargo Doors and Ramps

Air Force Technical Orders: C-5 M 1C-5M-06 Work Unit Code Manual 1C-5M-2-1 Ground Handling and Servicing 1C-5M-2-1CL-1 Towing

Transient Alert Services 1C-5M-2-1CL-3 Liquid Oxygen Servicing 1C-5M-2-1CL-4 Nitrogen Servicing 1C-5M-2-1CL-5 Ground Handling Quick Turn-Around 1C-5M-2-1CL-6 Re/Defueling 1C-5M-2-1CL-7 External Electrical Power 1C-5M-2-4CL-2 APU/ATM Ground Operation 1C-5M-2-10CL-1 Aircraft Kneeling System

1C-5M-2-12CL-1 Operating Procedures, Cargo Doors and Ramps

Air Force Technical Orders: C-17A 1C-17A-06 Work Unit Code Manual 1C-17A-2-09JG-10-1 Towing 1C-17A-2-10JG-10-1 Parking and Mooring 1C-17A-2-10JG-30-1 Quick Turn Around 1C-17A-2-10JG-50-1 Ground Handling (Launch) 1C-17A-2-10JG-60-1 Ground Handling Service Equipment Positions 1C-17A-2-12JG-24-1 Servicing - Electrical Power 1C-17A-2-12JG-28-1 Servicing (Fuel) 1C-17A-2-12JG-29-1 Servicing Hydraulic Power 1C-17A-2-12JG-35-1 Servicing (Oxygen) 1C-17A-2-12JG-79-1 Servicing (Engine Oil) 1C-17A-2-49JG-00-1 Auxiliary Power Unit General 1C-17A-2-52JG-30-1 Doors Cargo

Air Force Technical Orders: KC-10A

1C-10(K)A-06 Work Unit Code Manual 1C-10(K)A-6WC-1 Park and Receive 1C-10(K)A-2-9CL-1 Towing Checklist 1C-10(K)A-2-10 Parking and Mooring 1C-10(K)A-2-12 Servicing 1C-10(K)A-2-12CL-1 Refueling and Defueling 1C-10(K)A-2-12CL-2 Oxygen Servicing 1C-10(K)A-2-49CL-1 APU Operation Checklist

Air Force Technical Order: C-130, All models 1C-130H-2-05JG-00-1 Ground Handling General Maintenance 1C-130H-2-09JG-10-1 Ground Handling and Towing 1C-130H-2-12JG-10-1 Ground Handling Fuel Servicing

Air Force Technical Order: KC-135, All models 1C-135-06 Work Unit Code Manual 1C-135-2-1-1 General Airplane 1C-135-2-2-2 Ground Handling Servicing and Airframe Air Force Instructions (AFI) AFI 11-218 AMCSUP_I Aircraft Operation and Movement On the

Transient Alert Services Ground

AFI 21-101 AMCSUP_I Aerospace Equipment Maintenance Management

AFI 10-2501 AMCSUP_I Air Force Emergency Management (EM) Program Planning and Operations

AFI 41-210 Tricare Operations and Patient Administration AFI 13-213 Airfield Driving AFI 33-322 Records Management Program AFI 33-332 Air Force Privacy and Civil Liberties Program AFI 32-7086 AMCSUP_I Hazardous Materials Management Air Force Occupational Safety Health Standard (AFOSHSTD)

AFOSHSTD 91-203 Air Force Consolidated Occupational Safety Travis Air Force Base Instructions (TAFBI) Air Force Consolidated Occupational Safety TAFBI 13-101 Aerodrome Procedures and Air Traffic Control TAFBI 13-103 Airfield Driving TAFBI 13-201 Aerodrome Procedures and Air Traffic Control TAFBI 13-213 Airfield Driving TAFBI 32-2001 Installation Fire Protection Program TAFBI 32-301 Facility Managers TAFBI 21-106 FOD/DOP Program TAFBI 21-107 Tool and Equipment Management TAFBI 91-203 Hangar Procedures 60th Maintenance Group Operating Instructions (MXGOI)

60/349 MXGOI 21-101 Aircraft and Equipment Maintenance Management

Travis Air Force Base Plans Aircraft and Equipment Maintenance Management

Environmental Management

TAFB Hazardous Waste Manage Plan

“The Government”, as used in this PWS, is defined as follows:

“The office of primary responsibility normally associated with the activity, duty or task being described within the context of a particular requirement.”

The SP will at all times strictly adhere to all notes, cautions, and warnings listed in applicable aircraft technical data.

The SP may be required to incorporate tasks required by changes in TO/AFI requirements to remain in compliance with the most current Air Force standards.

Chapter 2

DESCRIPTION OF SERVICES

2.1. Aircraft Arrival, Processing, Departure, and Emergency Services. The contractor shall perform Arrival, Processing, Departure, and Emergency Services, to include assisting all tasks normally performed by Flying Crew Chiefs as requested.

2.1.1. Coordinate work requirements with MOC, Base Operations/Airfield Management, Airfield Control Tower and the QAE/COR.

2.1.1.1. Prepare aircraft parking spot and position all equipment required for transient aircraft arrival services no later than 15 minutes, 30 minutes prior to high priority aircraft, but no earlier than 3 hours prior to aircraft arrival. See Appendix 1 for high priority aircraft. All equipment shall be removed within 3 hours of aircraft departure.

2.1.1.2. Prepare required forms, dispatch fuel delivery, maintenance requirements, order, turn-in and control parts and ensure ramp inspections are accomplished. Coordinate arrival, departure times and parking locations with

MOC.

2.1.1.3. Ensure two personnel are dispatched 30 minutes prior to aircraft/crew-scheduled arrival and departure processes for high priority aircraft.

2.1.1.4. Coordinate fuel delivery, maintenance and supply requirements, aircraft status and estimated time in commission changes with MOC within 5 minutes of occurrence of the requirement. Coordinate government maintenance or specialist requirements with MOC when required and assist government specialists when needed. Coordinate use of tow vehicles with the owning units as required.

2.1.1.5. Complete 60 MXG Form 861 on all transient aircraft. Submit electronic copies of 60 MXG Form 861 to the 60 MXG QAE/COR and 60 MXG Analysis office on the 1st day of the following month.

2.1.1.6. Complete AMC Form 278, Debriefing and Recovery Preplan, on transient aircraft; keep the form current until aircraft departs TAFB. Keep AMC Form 278 on file for one year and available to the QAE/COR upon request.

2.1.1.7. Order necessary parts for transient aircraft by using Air Force Government Operated 81 (GO81) Computer System. GO81 access is granted by the government to the contractor. Access requires contractor personnel to complete DD Form 2875 and submit to 60 MXG QAE. If GO81 is down, call the 60 Logistics Readiness Squadron (60 LRS) parts store for manual ordering procedures. Pickup and turn in parts to the parts store. Track, control and turn in Due in for maintenance (DIFM) items. Notify MOC when aircraft parts are

Transient Alert Services ordered and issued. If part is backordered notify MOC of backorder supply status. The contractor must have a PIN established through the Enterprise Solution – Supply (ESS). PINS are issued through the 60 LRS Customer Service.

For parts requiring repair, complete an applicable serviceable/unserviceable tag (to include, but not limited to, DD Form 1574, 1577, 1577-1, 1577-2, and 1577- 3), AFTO 350 tag and submit part and tags to the Parts Store. . The SP shall ONLY be responsible for ordering required supply assets on discrepancies worked by the SP.

2.1.1.7.1. Document supplies, equipment and services provided to non- Department of Defense (DOD) aircraft for reimbursement to the government on AF Form 726, Transient Aircraft Service Record, IAW AFI 21-101, and submit to the QAE/COR upon completion.

2.1.1.7.2. Document all supplies, equipment, and services/maintenance actions completed on all aircraft on locally developed MXG AF Form 726 and submit to the QAE/COR upon completion/aircraft departure.

2.1.1.8. Follow all applicable 60 MXG Quick Reaction Checklists (QRC).

Contact 60 MXG/QAE for QCR’s.

2.1.2. Pickup from and turn in parts to the Parts store.

2.1.3. Provide transient alert services for special events, air shows, air conferences, etc.

2.1.4. Provide transient alert services for aircraft operations out of TAFB in support of various exercises. This support includes but is not limited to the tasks identified in paragraphs 2.5.1 and 2.5.2.

2.1.5. Inspect equipment for serviceability and condition prior to use, and annotate discrepancies on the attached AFTO Form 244 (if applicable), Industrial/Support Equipment Record. Notify the QAE/COR and the 60 Maintenance Squadron (60 MXS) AGE flight of any unserviceable or damaged equipment.

2.1.6. All equipment required for transient aircraft arrival services shall be delivered no later than 15 minutes but no earlier than 3 hours prior to aircraft arrival. All equipment shall be removed within 3 hours of aircraft departure.

2.1.7. The marshaller shall wear an orange reflective vest, and all marshallers shall use marshalling paddles/wands as required IAW AFI 11-218 AMC SUP. Scanners/wing walkers shall use illuminated wands during hours of darkness, decreased visibility, or when requested from aircrew.

2.2. Aircraft Arrival Services. The SP shall provide services required to prepare for and properly park all transient aircraft.

Transient Alert Services

2.2.1. Pre-position all required equipment including but not limited to fire extinguishers, ladders, chocks, ground wires, powered and non-powered. Remove foreign objects from aircraft parking and work areas. The foreign object inspection shall be accomplished no sooner than 20 minutes prior to aircraft arrival.

2.2.2. Meet all transient aircraft upon arrival at the designated taxiway in a “Follow Me” vehicle and lead to the designated parking spot. “Follow-Me” service shall be provided immediately for any aircraft, transient or home station, when requested by MOC, Control Tower, Airfield Management, or aircrew. Marshall aircraft onto spot IAW appropriate technical data.

2.2.3. Confirm location of all aircraft systems containing munitions or explosive devices, such as egress, jettison, and flare systems, and verify that they were made safe and post explosive signs as required.

2.2.4. Debrief aircraft commander and inform aircrew of all contracted services available. Inform the MOC of aircraft status and service requirements as required.

2.2.5. If required, retrieve from the runway or taxiways all drag chutes deployed by aircraft. Pass the MDS, tail number, unit and home station of the aircraft that deployed the chute to QAE/COR and coordinate with QAE/COR for storage instructions.

2.3. Aircraft Processing Services. The SP shall:

2.3.1. Ensure all phases of aircraft maintenance on transient aircraft are accomplished.

Coordinate with and assist government specialists, FCC’s (flying crew chiefs), and ground support personnel with all actions required for processing transient aircraft. At times, aircraft arrive at Travis AFB with minimum or no maintenance crews. In these cases, the SP will assist or be fully responsible for all processing services.

2.3.2. Obtain, inspect, position, connect, and operate all powered and non-powered AGE.

2.3.3. Check and service engine oil as required. Oil must be checked within the time constraints established by specific aircraft technical data.

2.3.4. Refuel or defuel aircraft as required. The SP shall clean up fuel spills less than five gallons that occur on transient aircraft. For spills greater than five gallons that occur on transient aircraft contact MOC.

2.3.5. Inspect and service oxygen, hydraulics, fuels, oil and other systems. Fluids and gases shall be provided by the government.

2.3.6. Remove all foreign objects (trash, stones, hardware, etc.) from around aircraft and work areas after services.

Transient Alert Services

2.3.7. Perform maintenance inspections on aircraft as required by TO 00-20-1 AMC SUP, aircraft technical order inspection requirements or as requested by MOC.

Inspections include, but are not limited to basic post flight, preflight and thru-flight inspections. If inspection work cards are not electronically available, obtain work cards from the 60 MXG TODO. Perform an overall visual inspection of airframe and components. Inspect for fluid leaks, damage and safety of flight discrepancies. Notify aircraft commander and MOC if any discrepancies are discovered. Document inspection accomplishment in applicable AFTO form 781, Aerospace Vehicle Flight Data Document.

2.3.8. Secure aircraft that remain overnight. Ensure hatches, windows and doors are secured. Install all available covers; to include but not limited to engine covers, pitot tube covers, and all others; as required. If unable to coordinate with FCC, TA will be responsible for installing covers. Moor all aircraft when required by applicable technical data and local instructions.

2.3.9. Check, make required entries, and clear discrepancies in AFTO Form 781 series.

Ensure discrepancies are cleared out in the GO81 computer system prior to aircraft departure. For discrepancies worked by Air Force personnel, Air Force personnel will make and clear entries in the AFTO Form 781 and G081.

2.3.10. Perform AMC Ramp Inspections on AMC commercial missions IAW AFI 21- 101 AMC SUP, Attachment 13 when required or requested by QAE.

2.3.11. Tow aircraft IAW applicable aircraft technical data, Air Force and local Instructions. The SP will communicate with MOC-1 to determine tow start times.

NOTE: Whistles are required for each member performing aircraft towing procedures. The SP shall provide their own whistles at no cost to the government.

2.3.12. Perform routine maintenance as required, including, but not limited to:

2.3.12.1. Removal and installation of components such as panels, doors, radomes, cowling, travel pods, hardware, and wheel and tire assemblies.

2.3.12.2. Performing operational check on aircraft systems such as brakes, steering, fire detection, windshield wiper, hydraulic, lighting, and drag chute.

2.3.12.3. Check, service, or lubricate aircraft systems and components such as sump jars, arresting gear, shock struts, tires, brakes, landing gear, oxygen, nitrogen, hydraulic and environmental.

2.3.12.4. Remove and install light lenses, bulbs, and batteries as required.

2.3.12.5. Wipe down aircraft surfaces including windscreens, windows, landing gear, etc. as required.

2.3.13. Coordinate with MOC to request dispatching of a Maintenance Repair Team (MRT) to repair the aircraft as required.

2.3.14. Apply and monitor aircraft power when requested. i.e. aerial port, passenger services, etc.

2.4. Aircraft Departure Services. Ensure personnel and equipment are in place no later than 15 minutes prior to scheduled crew arrival to provide services required for all aircraft departures.

Other tasks are as follows:

2.4.1. Meet the aircrew at the aircraft prior to start of departure activities and brief Aircraft Commander on aircraft status. Ensure aircraft commander signs appropriate documentation for reimbursable items provided as required.

2.4.2. Ensure all transient aircraft obtain an Exceptional Release (ER) from the Aircraft Commander prior to departure. Sign-off all ER’s not complied with by Aircraft Commander IAW 00-20-1.

2.4.3. Notify MOC of start and stop times for all sequence of events (SOE) items pertaining to the launch; including, but not limited to, partial and full crew show at the aircraft, cargo load, passenger load, refuel / defuel, engine start, block out, and departure.

Additionally, SP will notify MOC of any changes to aircraft status and any discrepancies discovered during the launch sequence and the ETIC for these discrepancies

2.4.4. Assist crewmembers in accomplishing Engine Start Checklists, if requested.

Perform fireguard during engine start if required.

2.4.5. Perform end of runway inspection when requested by the Aircraft Commander.

Provide “Follow Me” service if requested by Aircraft Commander.

2.4.6. Inspect parking/work areas for foreign objects. The foreign object inspection shall be accomplished immediately after aircraft departure of the parking spot and AGE.

2.4.7. Service deicing vehicles with government-provided fuel, and deicing fluid according to 60 MXG local policy prior to use. Return vehicles with remaining fluid to owning organization immediately after aircraft is airborne.

2.4.8. Remove ice from around aircraft. Contact MOC to arrange deicing of transient aircraft as required IAW TO 42C-1-2 or applicable aircraft technical data when requested by MOC or the aircraft commander. Notify MOC prior to deicing aircraft and request deicer sweeper for fluid collection.

Transient Alert Services

2.5. Emergency Services. Respond to and support aircraft emergencies IAW Quick Reaction Checklists (QRC), and direction from MOC and/or the emergency on-scene commander.

Services include, but are not limited to, the following:

2.5.1. Respond to emergencies on the runway, taxiway, or where directed by the government. The contractor may be required to tow disabled aircraft or use “Follow Me” vehicle to lead emergency response teams to the site of the emergency. During an aircraft incident the SP shall report all activities to the MOC.

2.5.2. Participate in aircraft crash / aircraft emergency response (actual or exercise). The contractor may be required to tow transient aircraft from affected areas or assist in relocating maintenance equipment. The contractor may also be required to evacuate the affected area until the “all clear” is given and set-up operations at an alternate location in order to continue uninterrupted services.

2.6. C-5, C-17, KC-10 Aircraft. This paragraph is here to define the line of responsibility between the SP and TAFB personnel for maintenance tasks required on C-5, C-17, and KC-10 aircraft. According to AFI 21-101 Para 4.1, each respective AMXS is responsible for servicing, inspecting, maintaining, launching, and recovering assigned/transient aircraft. 60MXG/CC will require the SP to perform recovery, servicing, inspection, minor maintenance and launch activities in lieu of AMXS support for transient C-5, C-17, and KC-10 aircraft. SP maintenance support to these airframes will include, but is not limited to, towing, removal and replacement of wheel and tire assemblies, batteries, light bulbs, light lenses, panels, radomes, hardware, opening cowlings access doors and access panels and signing exceptional releases. The SP shall be required to perform all maintenance tasks. Once maintenance is required that goes beyond the scope of the SP the aircraft shall be turned over to the TAFB corresponding AMXS/MXS for maintenance. However, this does not relieve the SP from tasks identified in paragraph 2.3. This goes along the same lines as when an MRT is required for aircraft that are not stationed at TAFB. The SP shall ONLY be responsible for ordering required supply assets on discrepancies worked by the SP.

2.6.1. If maintenance is required outside the scope of the SP, the SP shall coordinate with MOC for specialist support through appropriate squadrons. Any required maintenance outside the scope of the SP shall be the responsibility of the appropriate squadron; to include parts ordering, removal and replacement of components, custodial responsibly, and clearing any DIFM items.

2.7. Diverted Aircraft. The SP will provide transient alert services to all diverted transient aircraft. Due to its location, Travis AFB has the possibility of receiving multiple diverted aircraft for many reasons; to include but not limited to adverse weather, natural disasters, evacuations, aircraft bird strikes, accidents, and airport closures.

2.7.1. Global Hawk Unmanned Aerial System (RQ-4) Divert Plan. The SP will provide transient alert services IAW Travis Air Force Base Global Hawk Unmanned Aerial System Divert Letter of Agreement. After landing, the RQ-4 will have to be

Transient Alert Services towed off the runway; expect approximately an hour delay before runway operations can be resumed.

2.7.1.1. Arrivals: Pre-position Tow Team at taxiway Golf/Mike VFR hold line when operating on runway 21R/3L and taxiway Alpha/Golf when operating on runway 21L/03R.

2.7.1.2. Departures: Tow team will follow the RQ-4 up to, but not beyond, the VFR hold line.

Transient Alert Services Chapter 3

ENVIRONMENTAL COMPLIANCE

3.1 General. SP is strictly prohibited from direct contact with any outside (off Base) environmental agency unless authorized by 60 CES/CEIE. In order to comply with the affirmative procurement requirements of Section 6002 of Resource Conservation and Recovery Act of 1976, Executive Order 13101 and the TAFB Affirmative Procurement Plan (latest version), use of the recycled and recovered materials and products identified in the Environmental Protection Agency’s Comprehensive Procurement Guidelines (CPG) is required by the SP. These materials and products must meet the manufacturer’s specifications, must not delay the progress of the work and must not be cost prohibitive. All materials and products intended for use within this PWS must meet the recommended minimum content standards identified in the current CPG and Recovered Materials Advisory Notices (RMANs). Other materials and products not listed, but commonly used in industry outside of the government, should also be considered. The SP shall provide, to the maximum extent practicable, materials with recovered material content at the levels recommended by the EPA’s CPG website:

http://www.epa.gov/cpg/products. If a conflict exists between material specifications elsewhere and affirmative procurement requirements, the SP shall immediately notify 60 CES/CEIE. The SP must at all times be in compliance with Federal, State, and Local laws and regulations to include Bay Area Air Quality Management District and Fairfield Suisun Sewer District regulations.

3.2 Hazardous Spills. SP shall clean up hazardous fluid spills in accordance with spill response procedures in TAFB 60/349 MXGOI 21-101. Notify MOC and 60 MXG/QAE immediately if spill exceeds five gallons.

3.3. Hazardous Materials Management. The SP shall participate in the Base HAZMART program as required by AFI 32-7086, AMC Supplement 1. Participation shall include:

3.3.1. Designation of a single individual who has experience and knowledge of HAZMAT processes.

3.3.2. Provision of Material Safety Data Sheets/Safety Data Sheets for all HAZMAT to be used or stored on base.

3.3.3. Limited storage of HAZMAT on base.

3.3.4. The SP shall coordinate prior to use, all HAZMAT materials used or stored on base with the Base HAZMART and 60 CES/CEIE.

3.3.5. Tracking daily usage of all HAZMAT used or stored on base.

3.3.6. Implementation of Best Management Practices to prevent spills and other releases to the environment to meet NFPA, OSHA, AFOSH, and RCRA requirements.

Transient Alert Services

3.3.7. Participation in an accurate exit inventory of materials used on base at the end of the contract.

3.3.8. The SP shall store all HAZMAT in accordance with local, federal, state, DoD, and Air Force regulations in a designated HAZMAT storage area. The SP will comply with 60 CES/CEIE audits.

3.3.9. The SP shall not receive or dispose of any hazardous waste/materials, to include but not limited to; oil cans, hydraulic cans, hazardous waste absorbent material, and aircraft grease/lube, from transient aircraft. TAFB shall not accept any hazardous waste/material from transient aircraft. In the event of an emergency, where there is an excessive amount of hazardous waste/material, the transient aircraft shall make every attempt to collect and dispose of all waste/material at its assigned duty location. In the event the transient aircraft is unable to collect and dispose of all hazardous waste/material, the SP shall contact QAE/COR and 60 CES/CEIE for proper disposal of all hazardous waste/material.

3.3.10. The SP shall maintain a Hazardous Materials Business Plan as required by the Solano County Certified Unified Program Agency.

3.4. Hazardous Waste (HW) Management. HW treatment is not permitted on TAFB unless approved and monitored by 60 CES/CEIE. The SP is responsible for the analysis, characterization, proper handling and disposal of hazardous wastes generated by their operation.

SP shall coordinate all wastes leaving TAFB at least 48 hours in advance with 60 CES/CEIE.

The SP shall manage HW in accordance with Title 22 of the California Code of Regulations and the TAFB HW Management Plan. The SP is subject to the Solano County Department of Resource Management, California Department of Toxic Substances Control, Federal EPA and 60 CES/CEIE audits while working on TAFB. SP shall establish and operate a HW Satellite Accumulation Point per 60 CES/CEIE standards. The SP shall maintain and provide Site Specific HW training to SP personnel handling HW. All hazardous waste shipments must be prepared in accordance with Department of Transportation Regulations (40 CFR 172). Prior to removing, transporting, or disposing of any HW from the base, the SP shall forward HW manifests, land disposal restrictions, waste profiles, laboratory analyses and material safety data sheets/safety data sheets to 60 CES/CEIE to obtain a review and/or signature as required.

3.5. Wastewater. The SP is responsible to ensure compliance with TAFB water quality requirements, to include, but not limited to, Waste Water Discharge Permit No. SIU-07 / NSCIU 433-02, and the State Water Resources Control Board Water Quality Order No. 97-03-DWQ (general industrial storm water permit), and the SWRCB Water Quality Order No. 2013-0001- DWQ (small municipal separate storm sewer systems general permit), or the current versions of each. Waste water shall be collected and discharged to the drains in hangar 811 only.

Wastewater is any used water generated or collected from washing aircraft, aircraft components, support equipment and vehicles used to wash aircraft or aircraft components, the floor of Hangar 811, or collected from outside hangar 811 as a result of the performance of this PWS. For the purpose of this PWS, support vehicles are vehicles used solely in accomplishing this PWS.

Support vehicles do not include privately owned vehicles (POVs) or company vehicles which are

Transient Alert Services also for personal use or pleasure, regardless of whether they are used in the accomplishment of this PWS. The SP shall provide 60 CONS with a list of support vehicles to be used. The SP shall then be restricted from using or washing any other support vehicles in hangar 811 without prior written approval from 60 CONS and 60 CES/CEIE. Waste water may not be generated from any other process or equipment or building washing without prior written approval from 60 CONS and 60 CES/CEIE. Hoses shall be maintained so as not to leak. Shut off hose connections in the floor when not in use.

3.6. Spill Response. The SP shall be responsible for the cleanup and disposal of spilled materials resulting from SP operations. This includes materials used to contain and absorb the spill. Spilled material must be cleaned-up immediately and reported to 60 CES/CEIE. If any amount of spilled material contacts, or potentially contacts water, soil or any drain (sanitary or storm) the SP shall call 424-4911 immediately. Spills of HAZMAT or HW shall be managed in accordance with the current 60 AMW Integrated Contingency Plan for Oil and Hazardous Substances Spill Prevention and Response for TAFB. Disposal of wastes generated from spill cleanup shall be the SP's responsibility. The SP shall be liable for reimbursement of containment and environmental cleanup of the spills

3.7. Environmental Enforcement Actions. The SP shall pay all criminal and civil fines and penalties, as well as administrative costs and penalties, attributable to SP or SP employee action(s) that caused the violation(s). For all imposed fines, penalties and costs for which the SP is determined to be responsible and which are paid directly by the Air Force, SP shall promptly transfer funds to the Air Force for payment of such fines, penalties or costs. The SP shall work expeditiously with 60 CES/CEIE to correct non-compliant activities or practices.

3.8. Environmental Permitting. The SP must review all applicable permits annually for currency and scope. The SP shall comply with all permit conditions. Any disparities between environmental permits and transient alert processes must be reported to 60 MXG/QAE and 60 CES/CEIE immediately. All applicable environmental permits must be displayed on the safety bulletin board in building P-1.

3.9. Environmental Management System (EMS). The SP shall perform work under this contract in a manner that is consistent with TAFB EMS and conforms to all applicable environmental laws, regulations and policies. Upon awarding of the contract, the Contracting Officer's Representative will direct the SP to review and post the Travis EMS Environmental Policy Letter in the workplace and review the EMS Awareness Training slide presentation; both items are located at the TAFB Environmental website at http://www.travis.af.mil/enviro. Within seven business days of the start date, the SP shall provide the Contracting Officer with a list of names of all employees who viewed the applicable training as well as the date training was completed. The SP shall provide information when necessary to demonstrate written conformance with these requirements upon request.

3.10 Storm & Waste Water Training. Upon awarding of the contract, the Contracting Officer's Representative will direct the SP to review the Storm Water and Waste Water training slide presentations. Both presentations are available from 60 CES/CEIE Water Program Manager, 424-3587 or from the Travis AFB e-Dash site at https://cs1.eis.af.mil/sites/edash-https://cs1.eis.af.mil/sites/edash-ins1/travis/Pages%20%20Programs/Water%20Quality.aspx

Transient Alert Services ins1/travis/Pages%20%20Programs/Water%20Quality.aspx. Within seven business days of the start date, the SP shall provide the Contracting Officer with a list of names of all employees who viewed the applicable training as well as the date training was completed. The SP shall provide information when necessary to demonstrate written conformance with these requirements upon request. Review of the current Storm Water training slide presentation is required annually, with documentation as stated previously provided to the Contracting Officer annually.

https://cs1.eis.af.mil/sites/edash-ins1/travis/Pages%20%20Programs/Water%20Quality.aspx

Chapter 4.

SERVICE PROVIDER MOBILIZATION

4.1. Future Service Providers. In the event a follow-on contract is awarded to other than the incumbent, the incumbent Service Provider shall provide all reasonable support to the Government and the successful offeror to ensure an orderly transition and minimize any impact on the entire operation. With regard to the successor Service Provider's access to incumbent employees, a recruitment notice may be placed in each facility.

4.1.1. All products/information produced by SPs related to all government operations within the scope of this contract using government systems, databases, computer programs or any other media electronic or otherwise is government property and will not be designated proprietary for any reason.

4.1.2. The incumbent Service Provider recognizes that the services provided by this contract are vital to the Government's overall effort and continuity shall be maintained at a consistently high level without interruption; that upon expiration of this contract, a successor, either the Government or another Service Provider, may continue these services; that the successor, be it the Government or another Service Provider, shall require assistance from the Service Provider and the Service Provider shall give his/her best efforts and cooperation in order to effect an orderly and efficient transition from his/her operation to a successor.

Chapter 5

SERVICES SUMMARY

5.1. Services Summary. The Services Summary (SS) and Method(s) of Surveillance is the list of performance objectives and thresholds that must be performed by the SP. This summary details the method(s) of surveillance the QAE/COR will use to validate and inspect these performance objectives. Inspection of each objective will be documented in the QAE/COR database.

5.2. Quality Control. The SP shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. As a minimum the SP shall develop quality control procedures addressing the areas identified herein.

5.2.1 Quality Control Plan. The Contract manager shall formulate and submit a written Quality Control Plan to QAE/COR within 10 days of being awarded contract, for feedback and approval. The SP shall employ their commercial quality control program/procedures to identify, prevent and ensure non-recurrence of defective services.

5.3. Quality Assurance Evaluations. The government will periodically evaluate the SP’s performance by appointing a representative(s), QAE/COR to monitor performance to ensure satisfactory services are received. The QAE/COR will evaluate the SP’s performance through intermittent on-site inspections of services performed as well as evaluate complaints from military personnel. The QAE/COR may increase the number of quality control inspections if deemed appropriate because of repeated failures discovered during quality control inspections or because of repeated customer complaints. Likewise, the QAE/COR may decrease the number of quality control inspections if performance dictates.

5.3.1. Method(s) of Surveillance. The QAE/COR may inspect services provided by observing actual service, after a service has been completed and interviews with the customers. The SP will be monitored and assessed throughout the period of performance of the contract with a combination of the following methods:

5.3.1.1 100% Inspection. The QAE/COR will inspect and evaluate the SP’s performance each time it is performed. The result of the SP’s overall performance is then evaluated to determine acceptability of the service provided.

Under most circumstances the 100% inspection method is utilized during the first 30 days of the contract or until the amount of acceptable vs. unacceptable services is sufficient to warrant less evaluation.

5.3.1.2 Random/Periodic Inspections. Random or periodic inspections consist of the bulk of evaluations accomplished by the QAE/COR. The QAE/COR must ensure the amount of inspections are accomplished as set by the monthly surveillance schedule. The Government reserves the right to increase or decrease inspections of the SP's performance. The decision will be based on whether the

Transient Alert Services SP's performance is in alignment with performance thresholds/standards in the

PWS.

5.3.1.3 Customer Complaint. The 60 MXG QAE/COR will collect all customer complaints. Before submitting this form to the SP, the QAE/COR will first investigate the complaint to verify validity and if there were any contributory factors or Government delays attributable to the complaint. If, after investigation, the CORs determines there were no contributory factors or Government delays, the CORs will validate the complaint and submit the customer complaint record to the SP POC to resolve the complaint. Validated customer complaints must be resolved within 24-hours of the SP POC's receipt of the complaint form. If additional time is needed, the SP shall request, in writing, additional time to resolve complaints and obtain approval from the COR. If the SP challenges the validity of the complaint and the CORs and SP cannot come to agreement, the customer complaint will be forwarded to the CO for resolution. All the circumstances and actions taken must be documented (in writing) by the Government and SP on the Customer Complaint Record. Validated customer complaint forms become a permanent part of the QAE/COR file.

5.4. Performance Evaluation. Performance of a service will be evaluated to determine whether or not it meets the performance requirements of the contract. When the performance requirement is not met the QAE/COR will issue a Corrective Action Report (CAR) to the SP.

The SP shall respond to the CAR IAW instructions provided and return it to the QAE/COR within 10 calendar days of receipt. Inspection of accomplished work shall be performed by CORs at 60 MXG/QAE/COR personnel.

5.5. Government Remedies. The contracting officer shall follow FAR 52.212-4, Contract Terms and Conditions-Commercial Items, for SP’s failure to perform satisfactory services or failure to correct non-conforming services.

Table 5.1. Performance Objectives and Thresholds.

Performance Objective PWS

Paragraph Reference

Performance Threshold

1. Management: Operate an effective Aircraft Services Management system to ensure all tasks and programs are successful and completed IAW PWS.

PWS

Chapter 3 and 7

No validated Corrective Action Reports (CAR) issued within a 30-day performance period for unsuccessful tasks or programs.

2. Arrivals: Perform all transient aircraft services in a safe and timely manner IAW PWS.

PWS Para 2.2

No validated Corrective Action Reports (CAR) issued within a 30-day performance period.

Transient Alert Services

3. Processes: Perform all transient aircraft services in a safe and timely manner IAW PWS.

2.3

4. Departures: Perform all transient aircraft services in a safe and timely manner IAW PWS.

2.4

5. Emergency Services: Provide emergency services within standards IAW PWS.

PWS Para 2.5

No validated Corrective Action Reports (CAR) issued within a 30-day performance period for unacceptable services.

6. High Priority Services:

Perform all transient aircraft services on all high priority aircraft in a safe and timely manner IAW PWS.

2.1

No validated Corrective Action Reports (CAR) issued within a 30-day performance period for unacceptable services.

Note 1: Unacceptable performance exceeding threshold levels will adversely impact contractor performance evaluations.

Note 2: If QAE/COR inspect and validate complaints of unacceptable services, the government may require re-performance of the unacceptable services. If unacceptable services cannot be r-performed, the government may reduce the contract price based on the value of the lost services.

Re-performance of unacceptable services must be re-performed within 24 hours after the government’s request to re-perform unacceptable services and found to be acceptable upon re-inspection.

Note 3: Reductions to the contract price will be based on the value of the lost service as stated in the contract.

Note 4: The transient aircraft contract may be terminated for unacceptable performance.

Chapter 6

GOVERNMENT FURNISHED PROPERTY

6.1. Government Furnished Property and Services (GFP and GFS). The Government will provide the stated GFP (which includes Government-furnished facilities, equipment, and materials) and GFS (such as training) identified in Appendix 3. The SP shall return to the Government any GFP that will not be used in the performance of this contract. Additionally, all GFP and GFS shall be used only for work performed IAW with this contract. A joint inventory of all Government Furnished Equipment (GFE) listed in Appendix 3 shall be completed 5 calendar days prior contract start and 10 calendar days prior to contract completion date . The SP is required to sign a receipt for all equipment provided by the Government. Any discrepancies including the condition of the equipment shall be subject to the disputes clause in accordance with terms and conditions set forth in the contract (reference FAR 52.212-4).

6.1.1. Government Furnished Facilities (GFF). The Government will make available facilities listed in Appendix 3. During performance of this contract, the Government reserves the right to add, withdraw, or replace facilities, after coordinating with the SP, to ensure adequate facilities with sufficient space are provided. In the event relocation is required, the SP shall bear all associated expenses for non-GFE or GFP items. The Government will provide all structural maintenance for GFF with the exception of damage or loss to GFF caused by the SP. The SP shall ensure emergency problems are immediately reported to the 60MXG QAE/COR and 60th Civil Engineering Squadron.

6.1.1.1. Custodial Services. Maintain a clean and professional appearance of all work areas during operations as well as clean at the end of each work shift. Clean areas extending 50 feet out and around facilities and office locations, and furnish supplies to perform cleaning services. See Appendix 3 for assigned facilities and office locations.

6.1.2. Government Furnished Equipment (GFE). The Government will provide the GFE identified in Appendix 3. The Government will replace, repair, and/or maintain GFE due to fair wear and tear as determined by the QAE/COR. The SP will be liable for any damage (or loss) to GFE caused by the SP determined by the Contracting Officer not to be fair wear and tear. The government shall be responsible to provide formal accountability for equipment and they shall be reflected on the government’s AF Form 1297. See 7.1.3 for equipment markings.

Note: Prior to use, the SP shall inspect government-furnished equipment for serviceability and condition. Discrepancies and inspections shall be annotated on the attached AFTO Form 244 (if applicable), Industrial/Support Equipment Record, and submitted to the equipment’s owning unit and 60 MXG/QAE/COR.

6.1.3. Government Furnished Materials (GFM). The government will provide materials identified in Appendix 3.

6.1.4. Government Furnished Vehicles. The government will provided vehicles that will use the Vehicle Operations Fueling Station. SP owned vehicles will NOT use the Vehicle Operations Fueling Station. See Appendix 3.

6.1.5. Government Furnished Services (GFS). The government will provide services identified in Appendix 3.

6.1.6. Government Furnished Medical Care (GFMC). The government will provide medical care identified in Appendix 3.

6.1.7. Government-Furnished Training (GFT). The government will provide training identified in Appendix 3.

Transient Alert Services Chapter 7:

GENERAL INFORMATION

7.1. Management. The SP shall establish and maintain an aircraft transient alert services…