Exhibit B Service Level Agreements (1).pdf

This is an Exhibit B Service Level Agreements document outlining performance standards and penalties for a state or local contract procurement. The document establishes a single service level agreement applicable to the full contract term, requiring the contractor to deliver all specified deliverables within defined timeframes unless both parties mutually agree to an extension.

The agreement imposes a financial penalty mechanism for non-compliance, with a deduction of $500 per day assessed against the contractor for each day that any deliverable remains unfulfilled beyond the agreed-upon deadline. These penalties shall continue to accrue until the contractor satisfactorily completes and provides the delinquent deliverable. This performance-based approach ensures accountability and incentivizes timely completion of contracted services and products.