Exhibit A _ General Scope of Services _ IT In.pdf

DRAFT

EXHIBIT A: GENERAL

SCOPE OF SERVICES

IT Infrastructure Support Systems Maintenance Services at HJAIA Exhibit “A”, General Scope of Services |2

EXHIBIT A

GENERAL SCOPE OF SERVICES

IT INFRASTRUCTURE SUPPORT SYSTEMS MAINTENANCE SERVICES AT HJAIA

1. Overview

The City of Atlanta (COA), Department of Aviation (DOA), is soliciting for a qualified Contractor to provide Mechanical, Electrical, Plumbing, and Fire Protection (MEP/FP) Maintenance Services for systems supporting the Information Technology (IT) infrastructure at Hartsfield-Jackson Atlanta International Airport (ATL). These services apply to designated IT rooms throughout both the Central Passenger Terminal Complex (CPTC) and Airport support facilities, including:

• Main Distribution Frame (MDF) Rooms

• Intermediate Distribution Frame (IDF) Rooms

• Uninterruptible Power Supply (UPS) Rooms

• Distributed Antenna System (DAS) Rooms

• Communication Vaults/Outdoor Communication Pedestals

This contract specifically excludes maintenance of IT equipment or network components (e.g., servers, switches, patch panels, telecommunications devices). However, the Contractor shall be responsible for janitorial services limited to the IT infrastructure spaces covered under this contract, including routine cleaning activities necessary to maintain a clean, controlled environment that supports safe access, system reliability, and regulatory compliance.

Proper maintenance and housekeeping of these facility environments is essential to ensuring the continued reliability, safety, and performance of the Airport’s communication and data systems. These systems are foundational to the Airport’s ability to minimize operational disruptions, support real-time communications, and uphold its commitment to delivering exceptional customer service and operational efficiency.

2. Project Description

The selected Contractor shall provide a structured maintenance program focused on ensuring the reliability, safety, and operational readiness of the facility support systems serving the Airport’s IT infrastructure spaces at Hartsfield-Jackson Atlanta International Airport (ATL). The Contractor shall deliver preventive maintenance, corrective maintenance, inspections, testing, emergency response, and supporting documentation necessary to reduce unplanned outages, maintain environmental stability, and support continuous Airport operations.

The Department of Aviation currently supports a large and distributed inventory of IT infrastructure environments across the Airport, including approximately 157 MDF/IDF rooms within the Central Passenger Terminal Complex (CPTC) and 84 MDF/IDF rooms in non-CPTC support facilities. The Airport’s Distributed Antenna System (DAS) infrastructure includes a legacy system located on the apron level of Concourse T and a newer installation on the 3rd floor of Concourse T. In addition, the Airport maintains fifteen (15) outdoor communication pedestals and three (3) communication vaults located throughout the campus.

The Contractor’s responsibilities include maintenance and repair of all building support systems serving these IT infrastructure spaces, including HVAC systems supporting temperature and humidity control, IT Infrastructure Support Systems Maintenance Services at HJAIA Exhibit “A”, General Scope of Services |3 electrical distribution and grounding/bonding systems, UPS infrastructure support equipment, and fire alarm/clean agent fire suppression systems. In addition, the Contractor shall provide janitorial services limited to the IT infrastructure spaces covered under this contract, to maintain safe access, cleanliness, and controlled environments appropriate for mission-critical facilities.

All work shall be coordinated with the Department of Aviation (DOA) to ensure maintenance activities are planned, documented, and executed without disrupting active IT services or impacting airline, passenger, or Airport operations.

3. Scope Requirements

The Contractor shall establish and maintain a comprehensive Maintenance Program that ensures all systems, components, and facility elements serving IT rooms remain operational, safe, code-compliant, and aligned with the Department of Aviation’s performance standards and regulatory obligations. This program shall incorporate preventive maintenance, corrective maintenance, emergency response, work activity documentation and reporting, and coordination with the DOA.

Primary responsibilities of the Contractor shall include:

• Administrative Services

• Comprehensive Maintenance Program (Preventive and Corrective Maintenance)

• Janitorial Services (IT Infrastructure Spaces Only)

• Emergency Response Services

This contract will be governed by the performance metrics, response times, and service levels established for mission-critical IT environments and defined within this scope of services. The Contractor will be required to coordinate closely with the Department of Aviation’s Technology & Digital Experience (TDE) Division and other key DOA stakeholders throughout the duration of the contract to ensure system reliability, operational continuity, and regulatory compliance.

The Contractor shall maintain a 24 hours per day, 7 days per week, 365 days per year emergency response capability to support the mission-critical nature of the Airport’s IT infrastructure. Immediate and coordinated response is required for any event that threatens operational integrity, climate stability, electrical reliability, or life-safety systems serving IT rooms.

Emergency response activities shall be executed in close coordination with the Department of Aviation’s Technology & Digital Experience (TDE) Division, the Network Operations Center (NOC), and all affected airport stakeholders to ensure rapid restoration of service.

Failure to meet the required performance standards, service levels, or response times may result in financial deductions or penalties, including withholding of payment, based on documented deficiencies, missed service commitments, or non-compliance with contractual requirements. The Department of Aviation reserves the right to enforce these remedies in accordance with the terms of this contract. All applicable penalties and deductions are outlined in the “Non-Compliance Penalty Chart.”

4. Administrative Services The Contractor shall establish an administrative framework that ensures full compliance with all requirements of this contract and supports the mission-critical nature of the Airport’s IT infrastructure.

Administrative Services shall include all planning, coordination, documentation, reporting, and quality

IT Infrastructure Support Systems Maintenance Services at HJAIA Exhibit “A”, General Scope of Services |4 assurance activities required to maintain continuous operation of the MEP/FP systems serving IT rooms across the Airport.

These responsibilities include, but are not limited to:

• Contract Administration and Compliance

• Scheduling and Coordination

• Work Order Management and Reporting

• Warranty Administration

The Contractor shall maintain a structured administrative program that ensures accurate recordkeeping, proactive communication, adherence to required maintenance windows, and timely reporting to the Department of Aviation (DOA).

4.1 Contract Administration

The Contractor shall be responsible for administering all aspects of this contract in accordance with the requirements outlined in this Scope of Services and all applicable City of Atlanta policies and procedures.

The Contractor shall coordinate closely with the Department of Aviation (DOA) to ensure full transparency, operational alignment, and accountability throughout the contract term.

The Contractor’s contract administration responsibilities shall include, but are not limited to, the following:

• Ensuring full compliance with all contractual terms, performance standards, and documentation requirements. This includes timely submission of monthly and annual reports, preventive and corrective maintenance logs, work order management data, warranty documentation, emergency response records, and any other required deliverables.

• Submitting timely and accurate invoices in accordance with the approved contract payment schedule. All invoices must clearly detail labor hours, approved labor rates, materials used, subcontractor charges (if applicable), and completed work. Supporting documentation shall be provided upon request by DOA.

• Requesting and securing written approval for any proposed modifications to the scope of work, staffing levels, preventive maintenance schedules, service intervals, or operational procedures.

All changes must follow City of Atlanta procurement policies and be coordinated through the designated DOA contract representative.

• Managing all subcontractors performing work under this contract. Responsibilities include verifying current licenses, insurance, training credentials, and compliance certifications. The Contractor shall ensure that subcontractors meet all DOA performance, safety, and security expectations and shall provide supervision and coordination for all subcontractor activities.

• Participating in regular contract review and performance evaluation meetings with DOA to assess service levels, address challenges, review performance metrics, and implement improvements where needed.

• Preparing and submitting required budgetary documentation related to labor, materials, critical spare parts, subcontracted services, and administrative support needed to execute MEP/FP services for IT infrastructure environments, when requested by DOA.

4.2 Scheduling and Coordination

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The Contractor shall be responsible for establishing and maintaining a structured scheduling and coordination that ensures all maintenance activities are properly planned, communicated, and executed in alignment with DOA operational requirements. This includes coordinating maintenance schedules, preventing service disruptions, and maintaining continuous communication with DOA throughout all phases of work.

• The Contractor shall designate a qualified representative to serve as the primary point of coordination with DOA for all scheduling activities. This individual shall have the authority to plan maintenance tasks, approve schedules, coordinate contractor resources, and adjust timelines in response to operational needs or emergency conditions.

• The Contractor shall coordinate closely with DOA to schedule all preventive and corrective maintenance tasks, particularly work involving critical systems such as HVAC units serving IT rooms, UPS equipment, clean agent systems, and communication vault access. All maintenance impacting system availability, power continuity, or climate stability shall be performed only during DOA-approved maintenance windows.

• The Contractor shall ensure that all proposed maintenance activities are communicated to DOA in advance and accompanied by detailed work plans, including anticipated impacts, required shutdowns, expected durations, and contingency measures. Proposed work shall not proceed without prior authorization from DOA.

• The Contractor shall maintain an escalation process for schedule conflicts, unforeseen delays, or issues affecting critical-path activities, and shall immediately notify DOA of any condition that may disrupt operations, compromise climate stability, or impact mission-critical IT systems.

• The Contractor shall be required to participate in regularly scheduled coordination meetings with DOA to review upcoming work, discuss operational constraints, and address scheduling challenges.

4.3 Work Order Management and Reporting

The Contractor shall implement and maintain a structured Work Order Management process to document, track, and report all maintenance activities performed under this contract. This process shall ensure accuracy, transparency, and full accountability for all preventive maintenance, corrective maintenance, inspections, and emergency response actions.

The Contractor shall utilize a Work Order Management System to log, track, and document all work activities. The system shall be capable of generating work orders, maintaining historical records, and producing detailed reports.

The Contractor shall enter all work activities into their Work Order Management System in a timely and detailed manner, including, but not limited to:

- Description of the issue or maintenance activity

- Date, time, and location of work performed

- Labor hours and personnel involved

- Parts, materials, and equipment used

- Observed deficiencies or follow-up needs

- Response and resolution times

The Contractor shall generate and submit monthly and comprehensive annual reports summarizing maintenance activities, recurring issues, corrective maintenance trends, equipment reliability observations, and recommend preventive or lifecycle improvements. Monthly reports shall be submitted to DOA on or before the 15th of each month.

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The Contractor shall maintain all work order documentation in a manner that allows DOA to review, audit, or request information at any time. All records must be retained for the duration of the contract and made available promptly upon request.

DOA shall have the ability to submit service requests directly to the Contractor.

4.4 Warranty Administration

The Contractor shall ensure that all preventive maintenance activities are performed in accordance with manufacturer requirements to preserve warranty coverage for newly installed systems and equipment. In addition, the Contractor shall be responsible for initiating applicable warranty claims, working in coordination with the DOA whenever equipment issues fall under manufacturer warranty. The Contractor shall coordinate with Original Equipment Manufacturers (“OEM”) for required servicing. Warranties will be provided by the DOA where applicable.

5. Comprehensive Maintenance Program

The Contractor shall develop, implement, and maintain a Comprehensive Maintenance Program that ensures all MEP/FP systems supporting the Airport’s IT infrastructure remain fully functional, reliable, and in a state of good repair at all times. This program shall address the unique operational requirements of mission-critical IT environments by providing both Preventive Maintenance (PM) and Corrective Maintenance (CM) services across all designated MDF rooms, IDF rooms, UPS rooms, DAS locations, communication vaults, and outdoor communication pedestals.

The Contractor shall perform routine inspections and required maintenance activities in accordance with applicable codes, manufacturer recommendations, and DOA performance expectations to reduce unplanned outages, maintain environmental stability, and support uninterrupted IT operations throughout the Airport.

All maintenance activities shall be tracked, documented, and reported using the Contractor’s Work Order Management System, which shall record detailed descriptions of work performed, labor hours, materials used, findings, deficiencies, response and resolution times, and any required follow-up actions.

Documentation shall be made available to DOA upon request and shall support monthly and annual reporting requirements.

Janitorial Services (IT Infrastructure Spaces Only):

The Contractor shall provide janitorial services limited to the IT infrastructure spaces covered under this contract. Janitorial activities shall be performed using appropriate methods and products for mission-critical IT environments and shall not introduce moisture, debris, chemical residue, or other conditions that could adversely impact IT operations, equipment reliability, or life safety systems. Janitorial services shall support safe access, cleanliness, and controlled conditions within these spaces.

5.1 Preventive Maintenance

Preventive maintenance as described herein, and as required by applicable codes and manufacturer recommendations, shall be consistently performed on all HVAC systems, electrical systems, UPS systems, fire alarm and clean agent fire suppression systems, and supporting architectural/structural components located within current and future identified IT infrastructure spaces, including MDF rooms, IDF rooms, UPS rooms, DAS locations, communication vaults, and outdoor communication pedestals.

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Preventive maintenance services shall be performed 24 hours a day, 7 days a week as necessary to support mission-critical IT environments and shall be delivered in accordance with Original Equipment Manufacturers’ (OEM) recommendations and required maintenance schedules.

All response times and completed work activities shall be recorded in the Contractor’s Work Order Management System for tracking, reporting, and compliance verification.

5.1.1 Routine Maintenance

Monthly Maintenance

• Inspect HVAC filters and replace as needed. Inspect outdoor condenser units for cleanliness, serviceability, and damage. Record room temperature readings, especially during warmer months.

• Inspect electrical panels for signs of overheating or wear and available spare capacity.

• Test UPS system indicator lights, batteries, and basic load capacity. Record runtime capacity and submit a report to DOA. All UPS maintenance and testing must be scheduled during the IT systems maintenance window (10:00 p.m. – 5:00 a.m.) in coordination with DOA and must have a TDE NOC technician present.

• Inspect fire alarm/suppression system control panels and indicator lights.

• Conduct visual inspection of architectural elements (walls, floors, ceilings) for signs of damage or wear.

• Janitorial Services (IT Spaces Only): Perform housekeeping of IT infrastructure rooms as required to maintain safe access and clean conditions, including removal of trash/debris and visible dust accumulation using approved methods appropriate for mission-critical environments.

Quarterly Maintenance

• Perform in-depth inspection and testing of HVAC components, including belts, motors, thermostats, condensate pumps, piping and insulation, and all internal and external components.

• Conduct thermal imaging scan of electrical systems to identify potential hotspots.

• Conduct partial load testing of UPS systems and inspect internal components. For commercial UPS units, inspect the batteries for expiration dates and signs of swelling. All UPS maintenance and testing must be scheduled during the IT systems maintenance window (10:00 p.m. – 5:00 a.m.) in coordination with DOA and must have a TDE NOC technician present.

• Inspect and initial tags when verifying the operation and accessibility of fire extinguishers and clean agent cylinders.

Bi-Annual Maintenance

• Conduct HVAC performance testing and air balance verification. Provide end-of-life (EOL) and functionality-based replacement recommendations.

• Inspect and test backup power transfer switches and circuit isolation. Perform full load testing, software/firmware updates (for commercial units), and runtime calibration of UPS units. All UPS maintenance and testing must be scheduled during the IT systems maintenance window (10:00 p.m. – 5:00 a.m.) in coordination with DOA and must have a TDE NOC technician present.

• Test fire detection systems including smoke and heat detectors.

• Conduct a structural evaluation of communication vaults and outdoor communication pedestals, including inspection of access panels, covers, interior conditions, signs of water intrusion, physical damage, and secure mounting. Document any deficiencies and provide repair recommendations as needed.

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Annual Maintenance

• Replace all HVAC filters and clean ductwork and condensers.

• Comprehensive electrical testing including insulation resistance and grounding verification.

• Replace UPS batteries and update system firmware, as needed. All UPS maintenance and testing must be scheduled during the IT systems maintenance window (10:00 p.m. – 5:00 a.m.) in coordination with DOA and must have a TDE NOC technician present.

• Service and recharge Clean Agent suppression systems in accordance with NFPA 2001.

5.2 Corrective Maintenance

The Contractor shall be responsible for performing timely and effective Corrective Maintenance (“CM”) on all MEP and fire protection systems that support IT infrastructure. This includes addressing unexpected failures, system malfunctions, environmental control issues, utility disruptions, and any deficiencies identified during Preventive Maintenance activities. All corrective maintenance shall be coordinated, tracked, and documented to maintain a state of good repair for IT-supporting systems and to minimize any impact on IT operations.

Close coordination with the designated TDE representative shall be required prior to initiating corrective maintenance activities that could affect IT equipment, network availability, or environmental stability within IT spaces. Any corrective work determined to constitute a capital improvement need shall be coordinated with the Department of Aviation for planning, funding authorization, and execution oversight.

For both preventive and corrective maintenance offeror must demonstrate that:

• Personnel performing the Work possess, at a minimum, the following licenses and certifications, as applicable to their respective trades and responsibilities:

• Licensed HVAC technicians holding a valid State of Georgia Conditioned Air License and EPA Section 608 Certification

• Licensed electricians holding a valid State of Georgia electrical license and documented training in NFPA 70E (Standard for Electrical Safety in the Workplace)

• NICET-certified technicians for fire alarm and fire suppression systems (as applicable to system scope)

• OEM trained UPS specialists for system testing, maintenance, and firmware updates

Work Authorization Requests

• Work Authorization Requests are required to be submitted and approved prior to commencing work for any corrective maintenance. Emergency repairs will be the exception; however, emergency work will still require the submission of associated documentation (i.e., invoice outlining any subcontractor utilized, and/or related labor, parts, and materials).

• Work Authorization Requests are required to be submitted to the DOA via DocuSign for electronic approval. Emergency repair documentation must be submitted via DocuSign within forty-eight

(48) hours following resolution.

• All corrective maintenance work will be performed on a time-and-material basis utilizing fully burdened rates.

• All subcontractors proposed to perform corrective maintenance under this contract must be qualified, licensed where applicable, and approved in advance by the DOA prior to engaging in any work at the Facility.

Timely Response & Resolution

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The Contractor shall respond to all corrective maintenance requests based on the urgency and operational impact of the issue. Repairs shall be completed in a safe, effective, and efficient manner, ensuring all affected systems are restored to full operational status. Response times shall align with established service levels, prioritizing life safety systems, critical infrastructure, and operationally sensitive equipment.

Priority Level

Description Example Asset/Systems

Response Time

Resolution Time

Performance Standards

Priority 1 – Emergency

Immediate threat to life, safety, or facility operations.

Examples: fire system failure, major water leak, power loss to critical systems.

Fire & Life Safety systems, electrical, water intrusion

15 minutes (Notify C4/ Acknowledge and dispatch)

4 hours or less, or as directed by

DOA

100% response within timeframe;

notification to DOA within 15 mins; resolution tracking required.

Priority 2 – Urgent

Significant impact on facility operations or occupant comfort, but not life-threatening.

Examples: HVAC failure in occupied area, plumbing backup, door access failure.

HVAC air handling units, access control doors

1 Hour Same business day, or within 8 hours

≥ 95% response within timeframe;

work activity documented within work order mgt system within 8 hours of work initiation.

Priority 3 Routine

Localized issue with minimal operational impact.

Lighting, interior door hardware

4 Hours Within 3 business days

≥ 90% completion within timeframe;

proper documentation in work order mgt system.

Priority 4 Scheduled/ Deferred

Low-impact item or cosmetic issue.

Examples: ceiling tile replacement, scuff mark removal.

Ceiling tiles, patch painting

24 Hours Within 7 calendar days, or added to planned maintenance schedule

≥ 85% scheduled completion compliance;

tracked through work order mgt system and deferred maintenance log.

Subcontractor Coordination

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• In the event subcontractors are required to complete corrective maintenance work orders, the Contractor shall coordinate, schedule, and oversee all subcontractor activities to ensure timely completion and compliance with this contract. Subcontractors may include, but are not limited to, providers supporting HVAC systems, electrical distribution equipment, UPS systems, fire alarm systems, and clean agent fire suppression systems.

• The Contractor shall ensure all subcontractors performing work under this contract are properly qualified, licensed (where applicable), insured, and compliant with all DOA safety, security, and operational requirements.

• The Contractor shall remain fully responsible for the performance, workmanship, safety compliance, and documentation of all subcontracted work. Subcontractor performance shall be managed to ensure all work is completed in accordance with DOA requirements, applicable codes and standards, and manufacturer recommendations.

• The Contractor shall require all subcontractors and third-party vendors performing work on-site to sign in and out with the Contractor’s designated on-site representative. A comprehensive subcontractor activity log shall be maintained by the Contractor, documenting the company name, individual names, scope of work, location of activity, time of arrival, and time of departure for each visit. This log shall be made available to the DOA upon request and used to support facility access control and operational coordination.

• The Contractor shall provide escorting and oversight for any subcontractor or third-party vendor performing work while on premises.

Emergency Corrective Maintenance

The Contractor shall provide emergency response services 24 hours per day, 7 days per week, 365 days per year to support mission-critical IT infrastructure spaces and the systems that maintain environmental stability, electrical reliability, and life safety protection. Emergency corrective maintenance includes any condition that inhibits or threatens IT operations, Airport operations, airline operations, or passenger processing due to failure or degradation of supporting MEP/FP systems.

The Contractor shall maintain documented Standard Operating Procedures (SOPs) for emergency response and provide DOA with an up-to-date emergency contact list identifying primary and secondary points of contact. The Contractor must maintain continuous availability via phone or text message to initiate response to an event.

At a minimum, emergency response service levels shall include:

• Ability to acknowledge an issue within 30 minutes via phone or text

• Ability to dispatch qualified personnel and have responders on site within 1 to 3 hours of notification

• Ability to resolve the issue within 3 to 5 hours if parts and materials are not required

Response times must be logged and documented through the Contractor’s Work Order Management System for performance verification and reporting.

The Contractor must have the ability to respond to automated alarms installed on IT infrastructure support systems where applicable, or to emergency notifications issued by DOA operational teams.

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In the event of a repair requiring extended downtime, the Contractor shall coordinate with DOA to implement and maintain temporary stabilization measures or a bypass solution as appropriate, until the affected system is fully restored and returned to service.

Reimbursement under any applicable Allowance for emergency response shall cover only on-site response teams and essential remote support staff required to support field response (e.g., dispatch, safety attendants). Corporate overhead, general administrative costs, or project management not directly related to the emergency field response are not eligible for reimbursement.

5.3 Spare Parts Management

The Contractor shall maintain an inventory of critical spare parts necessary to support timely maintenance and repair activities and minimize disruptions to the operation of IT infrastructure spaces. The Contractor shall provide DOA with an initial recommendation of critical spare parts required to support corrective maintenance and emergency response.

Critical spare parts must be stocked and maintained at a minimum quantity of two (2) each and shall be available throughout the five-year contract term and any approved extensions. These parts shall not be priced on an annual replenishment basis, but rather as an upfront provision to ensure readiness for corrective maintenance needs. The final critical spare parts inventory list shall be determined after completion of the site survey.

Once the spare parts inventory list is confirmed, an accurate and up-to-date inventory log shall be maintained and submitted monthly. This inventory shall be securely stored in a location readily accessible to Contractor personnel and regularly audited and replenished as necessary to support ongoing maintenance activities.

This inventory shall include, but is not limited to, the following:

• UPS Systems – replacement parts determined feasible to stock

• HVAC Units – motors, belts, filters, thermostats, and 2- and 3-ton split systems depending on lead times

• Fire Alarm/Suppression Systems – to be determined following initial inspection and site survey

• Power Distribution and Electrical – breakers, fuses, power cables, and PDUs

• Control Panels and Monitoring – float control assemblies, relays, display units, and network interface cards

• Racks and Enclosures – doors and grounding kits

• General Infrastructure Support – raised floor tiles, ceiling tiles, and replacement light fixtures

(general support items)

6. Allowances

The Allowance included is the sum of money incorporated in the Total Contract Price that is under the control of the Department of Aviation (DOA) to pay for work associated with Corrective Maintenance, Emergency Response, and other additional tasks assigned to the Contractor.

Routine Maintenance, reporting, compliance, and all other associated tasks required under this contract are excluded from the Allowance.

7. Security, Access and Safety Requirements

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The awarded Contractor must comply with all security and safety requirements established by the Department of Aviation (DOA) to support safe and efficient operations at Hartsfield-Jackson Atlanta International Airport. All personnel accessing Airport Operations Area (AOA) locations must obtain proper security badging through DOA Security. Security and safety requirements are further detailed in the attached Exhibit “D” – Airport Access Security and Safety Measures and the Airport Safety Standards Program.

• Access Control – Prevent unauthorized access to IT infrastructure locations and coordinate with DOA-TDE and airport security to ensure adherence to all access protocols.

• Safety Standards – Perform all work in compliance with airport safety standards, including coordination with airport police, fire, and emergency services as required.

• Vehicle Access Requirements – Service vehicles operating on airport premises must be clearly marked with the Contractor’s company name and logo. All vehicles must be registered and meet DOA security documentation and insurance requirements to access the AOA.

• Terminal Vehicle Operations – Vehicles accessing IT infrastructure areas must comply with the “Structural Clearance Advisory” and exercise extreme caution in the terminal area. Height and width clearances must be observed to prevent damage. Vehicle movement and staging must be coordinated with DOA to avoid operational disruptions and to follow designated access routes.

8. Future Expansion and Additional Scope of Services

During the term of this contract, the Department of Aviation (DOA) may construct, renovate, expand, or otherwise place into service additional Information Technology (IT) infrastructure spaces, including but not limited to Main Distribution Frame (MDF) rooms, Intermediate Distribution Frame (IDF) rooms, Uninterruptible Power Supply (UPS) rooms, Distributed Antenna System (DAS) spaces, communication vaults, and related support areas.

This contract is intended to accommodate such future additions. Upon written notification by the DOA, newly commissioned IT infrastructure spaces and their associated supporting systems may be incorporated into the scope of this contract without the need for separate procurement action, provided the services are consistent with the nature, intent, and scope of services described herein.

The Contractor shall be required to assume maintenance responsibility for any approved additional IT infrastructure spaces only upon receipt of written authorization from the DOA. Such authorization shall define the effective date, scope of services, and any applicable adjustments to pricing or service levels.

Any adjustments shall be made in accordance with the contract’s established pricing structure, negotiated unit rates, or other mutually agreed-upon method approved by the DOA.

The inclusion of additional IT infrastructure spaces under this contract shall not obligate the DOA to extend the contract term, increase the contract ceiling, or guarantee additional compensation beyond that which is expressly authorized in writing. All additional work shall be subject to the same performance standards, service levels, response requirements, and compliance obligations as the original scope of services.

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IT MEP Support Services Non-Compliance Penalty Chart

Non-Compliant Service Category

Triggering Event Potential Deduction Per Occurrence

Priority 1 - Emergency Response Delay

Failure to acknowledge within 30 minutes and/or failure to respond on-site within 3 hours for emergency service calls impacting IT support systems

$2,500

Priority 1 – Failure to Stabilize Critical Conditions

Failure to restore/stabilize critical environmental (cooling), electrical, UPS, or fire protection issue within 5 hours upon arrival when parts/materials are not required

$3,500

Missed Preventive Maintenance (PM)

Failure to complete a scheduled PM task within the required maintenance period (Monthly/Quarterly/Bi-Annual/Annual)

$1,000 per missed PM

Repeated Missed PM (Same Asset/System)

Two (2) or more missed PM tasks on the same system/room within a rolling 90-day period

$2,500 per repeat occurrence

Failure to Document Work Activities

Work performed but not logged with required details (labor, materials, response/resolution time, findings, corrective actions) in the Contractor’s Work Order Management records

$750 per occurrence

Incomplete or Late Monthly Report

Monthly report not submitted by the required due date and/or missing required summary items

$1,000 per report

The DOA reserves the right to assess deductions based on documented deficiencies, unresolved service requests, non-compliance with service levels, or failure to meet contract requirements. Penalties may be applied cumulatively when multiple non-compliance events occur during the same reporting period.

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IT Infrastructure Space Inventory

Location Room Area

Concourse A AC1-1-B1 CPTC

Concourse A AC1-1-2-C8 CPTC

Concourse A AC2-1-I1-A CPTC

Concourse A AC2-2-2-D3 CPTC

Concourse A AC2-G-E1 CPTC

Concourse A AC2-G-F1 CPTC

Concourse A AN25-1-A3 CPTC

Concourse A AN25-2-A2 CPTC

Concourse A AN28-1-D2 CPTC

Concourse A AN29-2-A2 CPTC

Concourse A AS10-1-A2 CPTC

Concourse A AS14-1-C3 CPTC

Concourse A AS2-1-B2 CPTC

Concourse B BC1-1-D1 CPTC

Concourse B BC1-2-D18 CPTC

Concourse B BC2-1-J3 CPTC

Concourse B BC2-G-F1 CPTC

Concourse B BC2-G-G1 CPTC

Concourse B BN26-1-A2 CPTC

Concourse B BN27-2-B8 CPTC

Concourse B BN35-Z-B1 CPTC

Concourse B BS10-2-B2 CPTC

Concourse B BS14-1-E1 CPTC

Concourse B BS7-2-A2 CPTC

Concourse B BS8-1-C3 CPTC

Concourse C CC2-G-D1-A CPTC

Concourse C CCG-G-F1 CPTC

Concourse C CN30-2-B5 CPTC

Concourse C CN31-2-D1 CPTC

Concourse C CN31-2-B1 CPTC

Concourse C CN34-1-D1 CPTC

Concourse C CN39-2-E2 CPTC

Concourse C CN40-1-B1 CPTC

Concourse C CS12-2-C1 CPTC

Concourse C CS18-1-C1 CPTC

Concourse C CS21-1-D1 CPTC

Concourse C CS9-1-D1 CPTC

Concourse D DC1-2-F2 CPTC

Concourse D DC1-G-D1 CPTC

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Concourse D DN21-2-B1 CPTC

Concourse D DN25-2-C1 CPTC

Concourse D DN26-1-B6 CPTC

Concourse D DN33-1-D2 CPTC

Concourse D DN35-2-A1 CPTC

Concourse D DS10-2-A3 CPTC

Concourse D DS15-1-C1 CPTC

Concourse D DS8-1-B3 CPTC

Concourse E EC1-2-C1 CPTC

Concourse E EC2-2-A5 CPTC

Concourse E EC3-3-A2 CPTC

Concourse E EC3-Z-A3 CPTC

Concourse E EC4-1-M1 CPTC

Concourse E EC4-Z-A2 CPTC

Concourse E EE13-3-A3 CPTC

Concourse E EE15-2-B1 CPTC

Concourse E EE16-3-A1 CPTC

Concourse E EN26-2-C1 CPTC

Concourse E EN27-3-G2 CPTC

Concourse E EN28-3-E1 CPTC

Concourse E EN31-3-B1 CPTC

Concourse E EN32-2-C1 CPTC

Concourse E ES10-2-D1 CPTC

Concourse E ES12-2-B2-A CPTC

Concourse E ES4-2C1 CPTC

Concourse E ES6-3-B2 CPTC

Concourse E ES8-2-C1 CPTC

Concourse F FC12-1-G2 CPTC

Concourse F FC12-U-MI CPTC

Concourse F FC13-U-J2 CPTC

Concourse F FC14-1-D1 CPTC

Concourse F FC15-U-C4 CPTC

Concourse F FC15-U-C4A CPTC

Concourse F FC16-2-B2 CPTC

Concourse F FC16-3-B2 CPTC

Concourse F FC16--4-B2 CPTC

Concourse F FC16-U-D3 CPTC

Concourse F FE18-1-C1 CPTC

Concourse F FE18-3-B1 CPTC

Concourse F FE18-U-C9-A CPTC

Concourse F FE-19-2-A1 CPTC

IT Infrastructure Support Systems Maintenance Services at HJAIA Exhibit “A”, General Scope of Services |16

Concourse F - notated as short term parking on breakout - remote visit tracker FE19-4-A1 CPTC

Concourse F FE19-U-A25 CPTC

Concourse F FS10-2-A-1 CPTC

Concourse F FS10-G-B1 CPTC

Concourse F FS4-2-G1 CPTC

Concourse F FS5-1-A1 CPTC

Concourse F FS7-U-H2 CPTC

Concourse F FS8-G-C1 CPTC

Concourse F FS9-1-G1 CPTC

Concourse F FS9-1-G1-A CPTC

Concourse F FS9-2-D11 CPTC

Main Terminal MA5-1-D6 CPTC

Main Terminal MA-3-J5 CPTC

Main Terminal MA5-2-A16 CPTC

Main Terminal MA5-4-D2 CPTC

Main Terminal MA6-2-H1 CPTC

Main Terminal MA6-3-K1 CPTC

Main Terminal ME1-1-E1 CPTC

Main Terminal ME1-2-C4 CPTC

Main Terminal ME1-2-C6 CPTC

Main Terminal MN1-1-C11 CPTC

Main Terminal MN1-1-J9 CPTC

Main Terminal MN1-2-J1 CPTC

Main Terminal MN2-1-G2-A CPTC

Main Terminal MN3-1-G2-A CPTC

Main Terminal MN5-2-B14 CPTC

Main Terminal MN6-1-D1 CPTC

Main Terminal MN6-1-E1 CPTC

Main Terminal MN6-1-G1 CPTC

Main Terminal MN9-1-B2 CPTC

Main Terminal MN9-3-A7-A CPTC

Main Terminal MS1-2-G4 CPTC

Main Terminal MS2-2-A6 CPTC

Main Terminal MS5-1-B3 CPTC

Main Terminal MS5-1-B5 CPTC

Main Terminal MS5-1-G1 CPTC

Main Terminal MW7-1-E1 CPTC

Main Terminal MW7-1-F1 CPTC

Main Terminal MW7-1-F2 CPTC

Main Terminal MW7-4-B7 CPTC

Main Terminal MW7-4-F44 CPTC

IT Infrastructure Support Systems Maintenance Services at HJAIA Exhibit “A”, General Scope of Services |17

Main Terminal MW9-1-C15 CPTC

Main Terminal MW9-1-E2 CPTC

Main Terminal MW9-1-E4 CPTC

Concourse T TN11-1-B4 CPTC

Concourse T TN11-2-D2 CPTC

Concourse T TN12-1-G1 CPTC

Concourse T TN11-3-A16 CPTC

Concourse T TN12-1-E1 CPTC

Concourse T TN14-2-D1 CPTC

Concourse T TN16-1-A2 CPTC

Concourse T TN17-2-B4 CPTC

Concourse T TN18-1-A5 CPTC

Concourse T TS2-2-G1 CPTC

Concourse T TS3-1-D9 CPTC

Concourse T TS5-1-C2 CPTC

Concourse T TS5-2-E2 CPTC

Concourse T TS8-2-H1 CPTC

International Short Term Parking FC18-3-B1 Remote

International Short Term Parking FC16-2-B2 Remote

International Hourly Employee Parking Pedestal no room # outside in a metal container Remote

International Long Term Parking PN111-1-C11 Remote

International Long Term PS101-1-D16 Remote

Parking Lot C Entry Remote

Parking Lot C Exit Remote

Parking Lot G Pedestal Remote

North Hourly Entrance Pedestal Remote

North Hourly Exit Pedestal Remote

North Parking Exit Plaza NPO-1-B1 Remote

South Daily Entrance Pedestal Remote

South Daily Parking Exit Pedestal Remote

South Hourly Parking Entry Pedestal Remote

South Parking Server Room Remote

SERVER SWITCH IMAGES_C4 Remote

SERVER SWITCH IMAGES_ISD Remote

Short Term Parking FE16-4-B2 Remote

Short Term Parking FE19-2-A1 Remote

Long Term Parking PS101-2-A3 Remote

Long Term Parking PS101-4-A3 Remote

Long Term Parking PS91-2-A3 Remote

Long Term Parking PS91-4-A1 Remote

Employee Parking Int’l Hourly / Authorized Employee Parking

Remote

IT Infrastructure Support Systems Maintenance Services at HJAIA Exhibit “A”, General Scope of Services |18

International Park-Ride Int’l Park-Ride Entry Plaza Remote

International Park-Ride Int’l Park-Ride Exit Plaza Remote

International CVHL Int’l Commercial Hold Lot Entry Remote

International CVHL Int’l Commercial Hold Lot Exit Remote

International Loading Dock Int’l Term Loading Dock Behind Security Booth

Remote

Domestic Pedestal T North Entry/North Hourly Entry Remote

Domestic Pedestal T North Exit/North Hourly Exit Remote

Domestic Pedestal North Hub G Remote

Domestic Pedestal Park and Ride Lot C Entrance Remote

Domestic Pedestal Park and Ride Lot C Exit Remote

International CVHL Domestic CV Hold Lot Entry Remote

West Deck Parking Deck - Level 1 WP-1-G1 Remote

West Deck Parking Deck - Level 2 WP2-2-F1 Remote

West Deck Parking Deck - Level 2 WP-2-B1 Remote

West Deck Parking Deck - Level 2 WP-2-D1 Remote

West Deck Parking Deck - Level 2 WP-2-J1 Remote

West Deck Parking Deck - Level 2 WP-2-K1 Remote

West Deck - Parking Deck - Level 3 WP-3-F1 Remote

West Deck Parking Deck - Level 5 WP-5-B1 Remote

West Deck Parking Deck - Level 5 WP-5-F1 Remote

West Deck Parking Deck - Level 5 WP-5-J1 Remote

West Deck Parking Deck - Level 5 WP-5-L1 Remote

West Deck Parking Deck - Level 5 WP-5-P1 Remote

Maintenance Bld. #1 M11-1-E1-A Remote

Maintenance Bld #2 Stock Rm M21-1-A1-A Remote

Maintenance Bld #3 Fleet Services Remote

Maintenance Bld #4 Remote

Maintenance Dobbs Building Remote

Maintenance Dobbs Bld 2 (CCTV) Remote

Maintenance Land Acquisition Remote

Maintenance #6 Remote

Maintenance Bld. #7 Remote

Maintenance Bld. #8(new) Remote

Tech Campus MDF C20 Remote

Tech Campus Server Rm C28 Remote

Tech Campus IDF C29 Remote

Tech Campus POD E E23 Remote

RCC CPTC MN11-1-A2 Remote

RCC GICC train stop SN5-2-C1 Remote

RCC CONRAC 3rd Floor RN14--3-C1 Remote

RCC CONRAC 2nd Floor RN14--2-C1 Remote

IT Infrastructure Support Systems Maintenance Services at HJAIA Exhibit “A”, General Scope of Services |19

RCC CONRAC Ground Floor RN8-1-A5-A Remote

Fire Station FS24 Telephone Room 130 Remote

Fire Station FS32 RF32-1-A7-A Remote

Fire Station FS33 Telephone Equipment 110 Remote

Fire Station FS35 Phone Equipment 117 Remote

Fire Station FS40 FS40-1-C20 Remote

North Deicing NDG-1-A4-A Remote

Remote South Deicing Remote

Remote K9 Remote

Remote ARF Remote

Remote North Cargo Remote

Remote South Cargo SCC-2-A6 Remote

Remote ATLSVOLTSWE01 Remote

Remote Motor Transport 4550 ASR Rd. Remote

Parking Building 2nd floor Remote

Concourse A Train Level AC1-G-B3 CPTC

Concourse B Apron Level BS14-1-C2 CPTC

Concourse C Train Level CC2-G-D1 CPTC

Concourse E Apron Level EC2-1-A1 CPTC

Concourse E Level 2 EC4-2-A7 CPTC

Concourse E Level 3 EC4-3-G13 CPTC

Concourse E Level 2 EE13-2-A3 CPTC

Concourse E Level 3 ES11-3-C2 CPTC

Concourse F U Level FC13-U-H2 CPTC

Concourse F Level 4 FC16-4-B2 CPTC

DT Apron Level MA5-1-D3 CPTC

DT Level 3 MA5-3-K1 CPTC

DT Train Level MA5-G-C1 CPTC

DT Train Level ME2-G-A1 CPTC

DT Level 3 MN1-3-M1 CPTC

DT Apron Level MN2-1-G2 CPTC

DT Apron Level MN3-1-G2 CPTC

DT Level 3 MN9-3-A7 CPTC

DT Level 2 MS1-2-B12 CPTC

Maintenance Bld #4 No door number Remote

Dobbs Main Building No door number Remote

Land Acquisition - Remote No door number Remote

West Communication Vault #1 0 Hartsfield Jackson Remote

South Communication Vault #3 0 Hartsfield Jackson Remote

Southwest Communication Vault #2 0 Hartsfield Jackson Remote

Concourse T3 - Distributed Antenna System T3 DAS Room - 3rd Floor Remote