Exhibit 3 - DOC Medical Related Grievances 2025.pdf

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Attached to
Comprehensive Medical Servcies
Solicitation number
RFP 500 2600000380 6
Issued by
Elliott County, Kentucky

About this file

This is an Exhibit document containing the Department of Corrections' medical-related grievance activity data for 2025, relevant to the Kentucky comprehensive medical services contract opportunity. The exhibit presents monthly grievance statistics across 22 categories tracked statewide throughout the calendar year. Medical and dental services grievances represent a significant portion of total complaints, with subcategories tracking access to health services, quality of care, unfair or discriminatory treatment, and safety or sanitation concerns. The data captures both the total number of grievances filed and the outcomes of those grievances, including cases found partially in favor and fully in favor of inmates. The exhibit does not specify project timelines, response dates, due dates, site visits, bidders' conferences, award dates, or contract terms.

The grievance data reveals that medical and dental services complaints constitute 11.60 percent of total grievances filed in 2025, totaling 741 cases out of 6,386 statewide complaints. Of the medical-related grievances, 24.47 percent were found partially in favor and 33.33 percent were found fully in favor, indicating a substantial resolution rate for these cases. The exhibit provides monthly breakdowns allowing analysis of grievance trends and seasonal patterns throughout the year. No pricing information, funding requirements, incumbency data, or set-aside provisions are included in this document. The data serves as a baseline for understanding the volume and nature of medical service complaints within the Kentucky Department of Corrections system.

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STATEWIDE 2025

GRIEVANCE ACTIVITY

JANUARY FEBRAURY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER Percentage 14 21 17 17 12 11 16 10 15 10 5 9 157 11 10 22 15 18 10 15 7 6 17 16 9 156 49 26 45 51 27 32 47 31 35 36 28 25 432 61 34 37 39 26 18 15 38 26 32 39 48 413 0 0 5 0 0 0 0 0 0 0 0 0 5 5 13 8 11 6 7 5 7 6 5 4 7 84 5 2 2 0 2 0 0 0 2 4 1 3 21

10 8 17 11 8 5 7 2 10 12 3 22 115 16 22 11 8 15 17 11 12 12 20 14 23 181 27 25 22 26 28 28 44 29 29 31 27 41 357 2 3 3 1 1 11 4 3 3 2 2 3 38 5 8 6 7 4 3 2 9 9 6 6 4 69 7 18 15 28 16 7 17 16 1 9 5 8 147

47 32 46 49 66 51 73 72 70 73 51 111 741 59 42 51 56 43 76 46 60 34 27 45 30 569 4 7 7 9 3 7 9 7 5 3 3 2 66 3 1 3 2 0 2 1 6 10 1 1 1 31

16 25 28 23 26 17 21 15 27 18 20 18 254 0 0 1 0 0 0 0 0 0 0 0 0 1 4 1 4 7 7 6 2 4 8 8 1 3 55 3 9 26 8 4 9 2 3 7 9 4 8 92 1 3 12 11 17 0 3 6 11 4 1 8 77 0 1 2 0 6 1 0 0 4 1 1 2 18 1 0 1 0 0 0 2 1 1 2 0 0 8 5 4 4 5 6 3 7 3 5 4 5 7 58

240 234 186 198 197 179 200 180 169 201 85 172 2241 595 549 581 582 538 500 549 521 505 535 367 564 6386

STATEWIDE 2025

FOUND IN FAVOR

JANUARY FEBRAURY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER Percentage 14 12 33 18 11 14 14 21 6 11 12 19 185 17 14 23 23 29 17 21 21 34 29 6 18 252 11 26 18 8 3 16 9 9 17 6 6 7 136 13 15 18 24 28 14 17 24 9 15 4 2 183 55 67 92 73 71 61 61 75 66 61 28 46 756

YEARLY

TOTAL

YEARLY

TOTAL

1 DEPARTMENT REGULATIONS

2 CANTEEN

3 STAFF CONFLICT

4 FOOD

5 FURLOUGHS

6 INMATE ACCOUNTS

7 HOUSING ASSIGNMENTS

8 GRIEVANCE MECHANISM

9 INSTITUTIONAL PHYSICAL CONDITIONS

10 INSTITUTIONAL REGULATIONS

11 JOB ASSIGNMENTS

12 LEGAL SERVICES

13 MAIL

14 MEDICAL/DENTAL SERVICES

a ACCESS TO HEALTH SERVICES b QUALITY OF CARE c UNFAIR/DISCRIMINATORY TREATMENT d SAFETY OR SANITATION

15 PERSONAL PROPERTY

16 PERMISSION TO MARRY

17 RECREATION

18 RELIGIOUS SERVICES

19 TELEPHONE CALLS

20 TREATMENT PROGRAM ASSIGNMENT

21 TRIPS OFF THE FACILITY

22 VISITING

NON-GRIEVABLE

Grand Total

1 FOUND PARTIALLY IN FAVOR

2 FOUND FULLY IN FAVOR

3 MEDICAL FOUND PARTIALLY IN FAVOR

4 MEDICAL FOUND FULLY IN FAVOR

Grand Total

2.46% 2.44% 6.76% 6.47% 0.08% 1.32% 0.33% 1.80% 2.83% 5.59% 0.60% 1.08% 2.30%

11.60% 8.91% 1.03% 0.49% 3.98% 0.02% 0.86% 1.44% 1.21% 0.28% 0.13% 0.91%

35.09% 100.00%

24.47% 33.33% 17.99% 24.21%

100.00%

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