Exhibit 3 - DOC Medical Related Grievances 2025.pdf
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- Attached to
- Comprehensive Medical Servcies
- Solicitation number
- RFP 500 2600000380 5
- Issued by
- Elliott County, Kentucky
About this file
This document is a 2025 Statewide Grievance Activity Report for the Kentucky Department of Corrections (DOC) medical-related grievances. The report provides a comprehensive monthly breakdown of grievance filings and resolutions across the entire state correctional system for the calendar year 2025. The data encompasses 22 distinct grievance categories, with a specific focus on medical and dental services grievances and their subcategories: access to health services, quality of care, unfair or discriminatory treatment, and safety or sanitation. The report tracks both the total number of grievances filed monthly and the outcomes determined in favor of inmates, allowing for analysis of grievance patterns, resolution rates, and systemic issues within the correctional medical services infrastructure.
The statewide system processed 6,386 total grievances across all categories in 2025, with medical-related grievances (categories 14a-14d combined) accounting for 756 findings in favor of inmates out of the total grievance population. Medical and dental services grievances represented the largest single category of complaints at 11.60 percent of all grievances filed. The resolution data indicates that 24.47 percent of grievances were found partially in favor and 33.33 percent were found fully in favor when considering medical grievances specifically. The monthly distribution shows variation in grievance volume and resolution rates throughout 2025, with November recording the lowest total grievances (367) and May recording among the highest (535). This grievance activity data serves as a critical performance metric for evaluating the adequacy and quality of medical services provided within Kentucky's correctional facilities.
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STATEWIDE 2025
GRIEVANCE ACTIVITY
JANUARY FEBRAURY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER Percentage 14 21 17 17 12 11 16 10 15 10 5 9 157 11 10 22 15 18 10 15 7 6 17 16 9 156 49 26 45 51 27 32 47 31 35 36 28 25 432 61 34 37 39 26 18 15 38 26 32 39 48 413 0 0 5 0 0 0 0 0 0 0 0 0 5 5 13 8 11 6 7 5 7 6 5 4 7 84 5 2 2 0 2 0 0 0 2 4 1 3 21
10 8 17 11 8 5 7 2 10 12 3 22 115 16 22 11 8 15 17 11 12 12 20 14 23 181 27 25 22 26 28 28 44 29 29 31 27 41 357 2 3 3 1 1 11 4 3 3 2 2 3 38 5 8 6 7 4 3 2 9 9 6 6 4 69 7 18 15 28 16 7 17 16 1 9 5 8 147
47 32 46 49 66 51 73 72 70 73 51 111 741 59 42 51 56 43 76 46 60 34 27 45 30 569 4 7 7 9 3 7 9 7 5 3 3 2 66 3 1 3 2 0 2 1 6 10 1 1 1 31
16 25 28 23 26 17 21 15 27 18 20 18 254 0 0 1 0 0 0 0 0 0 0 0 0 1 4 1 4 7 7 6 2 4 8 8 1 3 55 3 9 26 8 4 9 2 3 7 9 4 8 92 1 3 12 11 17 0 3 6 11 4 1 8 77 0 1 2 0 6 1 0 0 4 1 1 2 18 1 0 1 0 0 0 2 1 1 2 0 0 8 5 4 4 5 6 3 7 3 5 4 5 7 58
240 234 186 198 197 179 200 180 169 201 85 172 2241 595 549 581 582 538 500 549 521 505 535 367 564 6386
STATEWIDE 2025
FOUND IN FAVOR
JANUARY FEBRAURY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER Percentage 14 12 33 18 11 14 14 21 6 11 12 19 185 17 14 23 23 29 17 21 21 34 29 6 18 252 11 26 18 8 3 16 9 9 17 6 6 7 136 13 15 18 24 28 14 17 24 9 15 4 2 183 55 67 92 73 71 61 61 75 66 61 28 46 756
YEARLY
TOTAL
YEARLY
TOTAL
1 DEPARTMENT REGULATIONS
2 CANTEEN
3 STAFF CONFLICT
4 FOOD
5 FURLOUGHS
6 INMATE ACCOUNTS
7 HOUSING ASSIGNMENTS
8 GRIEVANCE MECHANISM
9 INSTITUTIONAL PHYSICAL CONDITIONS
10 INSTITUTIONAL REGULATIONS
11 JOB ASSIGNMENTS
12 LEGAL SERVICES
13 MAIL
14 MEDICAL/DENTAL SERVICES
a ACCESS TO HEALTH SERVICES b QUALITY OF CARE c UNFAIR/DISCRIMINATORY TREATMENT d SAFETY OR SANITATION
15 PERSONAL PROPERTY
16 PERMISSION TO MARRY
17 RECREATION
18 RELIGIOUS SERVICES
19 TELEPHONE CALLS
20 TREATMENT PROGRAM ASSIGNMENT
21 TRIPS OFF THE FACILITY
22 VISITING
NON-GRIEVABLE
Grand Total
1 FOUND PARTIALLY IN FAVOR
2 FOUND FULLY IN FAVOR
3 MEDICAL FOUND PARTIALLY IN FAVOR
4 MEDICAL FOUND FULLY IN FAVOR
Grand Total
2.46% 2.44% 6.76% 6.47% 0.08% 1.32% 0.33% 1.80% 2.83% 5.59% 0.60% 1.08% 2.30%
11.60% 8.91% 1.03% 0.49% 3.98% 0.02% 0.86% 1.44% 1.21% 0.28% 0.13% 0.91%
35.09% 100.00%
24.47% 33.33% 17.99% 24.21%
100.00%
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