ESBD_567412_1791920152719_Exhibit_F_SOW_DFPS_Ridgepoint.pdf

Do IFB No. XXXXXXXX

EXHIBIT “X”

SCOPE OF WORK/SPECIFICATIONS – UNARMED SECURITY

OFFICER SERVICES

1 Description of Services

HHS is seeking unarmed Security Officer services to guard entry and exit points and facility grounds in general for the HHS facilities listed below. All Security Officers assigned to regularly scheduled shifts under this Contract shall be unarmed. The Contractor must also have the capability to provide a properly licensed armed Security Officer when requested by HHS.

Respondents must also provide for an area Supervising Officer who will be responsible for the Security Officers assigned to the resulting Contract. Supervising Officers and Security Officers (collectively known as Security Personnel) are positions with minimum qualifications outlined below in Section 4, Work Requirements for Security Officers, Supervising Officers and Security Company Management.

Contractors must provide the necessary Security Personnel for coverage as indicated for the HHS Facilities located in Austin, Texas, as listed below; however, this does not exclude service at future facilities that the agency may occupy for a long or short-term period.

Security Officer services include guarding the facility's interior and exterior areas including but not limited to dock areas, building grounds, parking lots and garages, etc. Additional HHS facilities/areas, officers, and hours may be changed, added, and/or removed at the request and in the sole discretion of HHS.

• Promontory Point: 2401 Ridgepoint Drive, Bldg. H2, Austin, TX 78754

2 Security Officer Minimum Qualifications

2.1 Qualifications

HHS requires the services of Security Personnel in two (2) classifications, Supervising Officer and Security Officer. The minimum qualification of each classification is outlined in the table below.

No. Minimum Qualification Requirements Supervising Officer

Security Officer

1 High School graduate or equivalent X X

Minimum experience of three (3) consecutive years in a security-related position.

X X

Successful completion and clearance of all required background checks in accordance with Attachment F – DFPS Janitorial

X X

Services, Shred Services, and Security Services Employee Background Checks.

Physical ability to perform job duties as assigned to include, but not limited to, the ability to walk non-stop for approximately one

(1) hour or two (2) miles and the ability to stand continuously for approximately four (4) hours.

X X

5 Pass a drug test at the time of hire and semi-annually. X X

Fluent English communication, both verbal and written, to ensure effective communication with visitors and staff and for daily written reports. Bilingual in English/Spanish preferred.

X X

Professional interpersonal skills, considered appropriate by the agency's and the Contractor's human resources standards, for interaction with HHS building tenants and visitors.

X X

Professional interpersonal skills, considered appropriate by HHS and Contractor's human resources standards, for interaction with Security Personnel, including the ability to solve Security Personnel problems.

X X

Knowledge of computer-related equipment and basic computer skills. Must be able to operate a desktop computer with minimal training for the purposes of logging onto an HHS computer, sending e-mails, and inputting data.

X X

Knowledge of and ability to use closed-circuit television (CCTV) equipment.

X X

Knowledge of and ability to use Guard Tour Reporting System or equivalent system.

X X

Knowledge of and ability to use access control system (proximity card readers) for entry and exit procedures.

X X

For regularly scheduled unarmed coverage, licensed and registered as a Non-Commissioned Security Officer by the applicable Texas regulatory authority. The Contractor must also be able to provide, upon HHS request, an armed Security Officer who is properly licensed and registered as a Commissioned Security Officer.

X X

Skills/Experience/Education Preferences:

• Former police officer

• Police academy trained

• Former military police

• Former correctional officer

• Degree in Criminal Justice

X N/A

3 Contractor Responsibilities

All services and deliverables under the contract shall be provided by the Contractor at an acceptable quality level to HHS and in a manner consistent with the terms and conditions of the Contract.

A. Contact Information

i. The Contractor shall provide the HHS Contract Manager with a list of all the following within two (2) business days of the contract kick-off and maintain the list throughout the life of the contract:

a) Names and cell numbers of Security Personnel to include area Supervising Officer(s) (on and off-site) and Security Officers assigned to each HHS Facility.

b) Any changes to HHS Facility assignments including but not limited to, onsite cellular telephone numbers, Security Personnel, Supervising Officer per HHS Facility within 24 hours of change.

B. Contractor Service Requirements

i. Contractor shall adhere to the staffing, shift, post, desk-coverage, patrol, and round schedules specified in Attachment A – 2401 Ridgepoint Complex Post Orders.

ii. Contractor shall submit to the HHS Contract Manager a weekly schedule of all Security Personnel assigned to the respective facility.

iii. Contractor Personnel shall maintain professional business conduct when interacting with employees, contractors, and visitors.

iv. Contractor shall respond to inquiries or facility-related concerns from HHS Contract Managers within 24 hours via e-mail and phone.

v. Contractor shall attend all meetings scheduled by the HHS Contract Manager to discuss any issues of performance or other concerns.

C. Post Orders

i. Contractor shall comply with the site-specific Ridgepoint Complex Post Orders incorporated into this Scope of Work as Attachment A – 2401 Ridgepoint Complex Post Orders, including approved revisions issued in accordance with this Scope of Work. Contractor shall ensure that all Security Personnel assigned to the Ridgepoint Complex receive, review, understand, and comply with the current approved Post Orders before performing services.

4 Work Requirements for Security Officers, Supervising Officers, and Security Company Management

The requirements within this section are to ensure that the Contractor maintains a professional security presence for the well-being of HHS tenants (employees and contractors) and visitors to HHS facilities.

4.1 GENERAL CONTRACTOR REQUIREMENTS

A. Security Company Management

i. The Security Company shall be in the industry of providing unarmed guard services to private companies or governmental agencies and shall have the capability to provide properly licensed armed Security Officers when requested by HHS.

ii. Security Officers and Supervising Officers shall be employees of a Security Company that provides a management structure to support area Supervisors and Security Officers.

iii. The Security Company shall have an office presence in Texas, with a telephone number that is answered between the business hours of 8:00 a.m. and 6:00 p.m.

to receive any calls from the area Supervising Officer or the HHS Contract Manager or his/her designee.

iv. The Security Company shall have a training and certification program for all of its personnel who carry the title of “Officer” or “Guard” or similar title for industry.

v. The Security Company shall have a policy that ensures its employees are drug-free and offers random drug testing.

vi. The Security Company shall ensure that all Security Personnel satisfy the background-check requirements and clearance schedule in Attachment F – DFPS Janitorial Services, Shred Services, and Security Services Employee Background Checks.

vii. The Security Company shall have the capacity to provide the necessary number of Security Officers and area Supervising Officer(s) on a 24-hour basis, if necessary, and under an emergency basis, if necessary, under the resulting Contract with HHS.

viii. The Security Company shall have the necessary infrastructure capacity to provide all labor, equipment, supplies, materials, facilities, and telephone, and internet services necessary to carry out the responsibilities outlined in this IFB and the resulting Contract.

B. Scheduling

i. Contractor must provide the number of Security Personnel to ensure the well-being of tenants and visitors within HHS facilities and to perform the required duties without overtime charges to HHS.

ii. Contractor must station Security Personnel at designated posts as specified by the direction of the HHS Facility Manager.

iii. Breaks (maximum of two (2) 15-minute breaks per full-time shift) and lunches (maximum of 60 minutes) must be taken onsite, and

iv. Command post(s) must not be vacant during the high-volume times of 7:00 a.m. to 8:30 a.m. Central Time (CT) and 11:00 a.m. to 2:45 p.m. CT.

v. Contractor must inform HHS Contract Manager if Security Personnel failed to report for a scheduled shift. Vacant shifts must be filled by Contractor within two (2) hours of identification or being notified of issue. HHS may request Security Personnel hourly rate credit (prorated by 15-minute increments) for vacant shift(s) not filled within two (2) hours of Contractor identifying or being notified of issue.

vi. Contractor must provide Security Personnel on all state holidays, at no additional cost to HHS; however, hours on these days may be limited. Contractor must coordinate state holiday schedules with Security Personnel in advance to ensure proper coverage.

vii. Contractor must verify daily attendance, adjust schedule accordingly and provide all relief Security Personnel as necessary at no additional cost to HHS to ensure the objectives of this Contract are performed as required, including providing coverage due to absenteeism, illnesses, breaks, lunches, removal of personnel, or any other reason.

viii. Contractor must immediately inform HHS Contract Manager(s) in writing of any scheduling, personnel or equipment changes deemed necessary by the Contractor.

Such changes must not change the Contract or result in additional cost to HHS. Any request that would result in a change to the Contract or additional cost to HHS must be approved through a formal change process and agreed upon in writing by both parties. HHS will not be financially responsible for costs associated with changes that were not approved through a formal change process.

ix. Contractor must provide contact information, including name and phone number(s), to the HHS Contract Manager(s) for Security Personnel who may be contacted after hours, and on weekends and state holidays. Contractor must provide updated information to the HHS Contract Manager(s) as needed.

x. Contractor must provide an unarmed Security Officer at a designated facility within 24 hours of receiving written notification from HHS of an emergency, unless HHS requests an armed Security Officer. When HHS requests armed coverage, the Contractor must provide a properly licensed Commissioned Security Officer within the timeframe stated in the written request.

C. Licensing and Certification

i. Contractor must provide proof of Security Personnel licensing and certifications upon request by HHS Contract Manager. Additionally, Contractor must ensure that Security Personnel licensing and certifications are valid and current at the time of request

D. Background/Criminal History Checks

i. Contractor must ensure that all Security Personnel assigned to this Contract complete and receive clearance for all required checks before facility access is granted and annually thereafter, in accordance with Attachment F – DFPS Janitorial Services, Shred Services, and Security Services Employee Background Checks. Contractor shall follow the submission, review, determination, and access-denial procedures stated in Attachment F and shall promptly notify the HHS Contract Manager of any denial or loss of clearance affecting assigned Security Personnel.

ii. Security Personnel are not allowed on the premises of an HHS Facility until all required background checks have been completed and the individual has been cleared for access in accordance with Attachment F. The requirements in this section are not withstanding from the requirements in Section

7.10 of the IFB.

E. Training

i. Security Personnel must complete HHS Acceptable Use Agreement (Attachment H) and online computer trainings throughout the term of the Contract. At the contract kick-off, a list of HHS required trainings will be provided to the Contractor.

ii. Contractor must provide CPR and first-aid training to all Security Personnel assigned to this Contract. Proof of training must be provided to the HHS Contract Manager no later than 60 days after contract execution and within 30 days of hire of any new Security Personnel assigned to this Contract.

iii. Contractor must provide customer service training to its Security Personnel prior to their assignment to an HHS facility. Training must inform Security Personnel how to conduct themselves properly in public, dress as per Contract approved standards, and present a positive image for the State of Texas and Contractor.

iv. Contractor must ensure that Supervising Officers assigned to this Contract are trained in basic management techniques.

F. Drug Screening

i. Contractor must conduct pre-assignment and semiannual drug screening on all Security Personnel assigned to this Contract. Contractor must provide drug screening results upon request by HHS Contract Manager in a format approved by HHS Contract Manager. Any Security Personnel assigned to this Contract must be screened; and if results reveal a positive drug result or substance abuse issue, Security Personnel will immediately be escorted and removed from the HHS facility and disqualified under this Contract.

G. Security Personnel

Security Personnel include Supervising Officers and Security Officers (Guards) assigned to this Contract, unless otherwise stated.

i. Supervising Officer(s) shall handle personnel actions regarding any Security Officer, in an appropriate manner and in a location away from public view.

a) For personnel complaints reported by agency staff or visitors regarding the Contractor’s Security Officer, the Contractor’s Supervising Officer must report the complaints to the HHS Contract Manager and meet with the HHS Contract Manager, as needed, to discuss proposed solutions. Depending upon the scope and severity of the problems reported about the Contractor’s Security Officers, the HHS Contract Manager may request Contractor to replace the Security Officer.

b) Be thoroughly familiar with the following for each facility;

1. Office Emergency Action Plans (OEAP)

2. Operation and control of all building communications and telephone systems, fire alarm systems, opening and closing procedures, building security policies, and key control procedures.

3. HHS Security Procedures with special attention directed to procedures for after- hours building access, restricted access areas, and emergency procedures for fires and bomb threats.

ii. Understand and follow the current site-specific Post Orders in Attachment A – 2401 Ridgepoint Complex Post Orders. The Contractor must ensure all assigned Security Personnel are knowledgeable of Attachment A and the facility OEAP before performing services.

iii. Conduct operations in strict observation of the access routes and other established areas; i.e., access routes, entrance gates, doors, parking areas, storage areas, etc., and any imposed time limitations for those areas will be designated by the HHS Facility Manager.

iv. Prohibit Security Personnel from beginning a shift if personnel are under the influence of alcohol and/or drugs (illegal or prescription). Additionally, Contractor must prohibit alcohol and/or drug consumption during assigned duty hours.

Security Personnel found to be under the influence of alcohol and/or drugs (illegal or prescription) that impair their ability to perform the required duties will be removed from the building and disqualified from working under the contract.

H. Reporting

i. Contractor must provide Daily Activity Reports (DARs), Incident Report, Monthly Summary Report, and weekly Security Personnel schedule templates in a format approved by the HHS Contract Manager prior to beginning work under this Contract.

ii. Contractor must maintain Daily Activity Reports (DAR) in a format approved by HHS and available upon request.

iii. Contractor must submit a monthly summary of DARs in a format approved by HHS no later than the seventh working day of the following month, or within 24 hours of HHS Contract Manager’s request, excluding State of Texas holidays (on device approved by HHS).

iv. Contractor must maintain an Incident Report in a format approved by HHS and submitted to HHS upon completion. Contractor must report unusual incidents, hazardous conditions, or emergencies to the appropriate authority(ies) (i.e., Austin Police Department, Austin Fire Department, the HHS Facility Manager) as per list of emergency contacts provided by HHS Facility Manager. Unusual incidents include situations regarding the removal of persons from the building property. The Contractor shall notify HHS Contract Manager immediately upon such incidents.

a) The HHS Contract Manager may disseminate important information to the Contractor. The information may be printed, and hand delivered, sent electronically by e-mail, or if after-hours delivered with a direct phone call.

b) In buildings where a security site supervisor is present and information is disseminated during the site supervisors scheduled shift, that site supervisor shall ensure that all Security Personnel receive a copy of the communication.

c) For after-hours emergency communication, Contractor must provide designated employee(s), including names, phone numbers, email addresses and responsible facility(ies), to receive the required communication who must ensure that the onsite Security Personnel will receive the directions.

For after-hour instructions, an HHS employee shall contact the Contractor’s designated employee regarding any information.

d) Contract must provide a three-ring notebook referred to as a “pass-down notebook” per building. The pass-down notebook must document and maintain all communications, including but not limited to, copies of communications, summaries of voice communication, etc. All Security Personnel assigned to the designated building will be responsible for reading and understanding the directors of the communication in the pass-down notebook. Each time the pass-down notebook is updated with any form of communication, the Security Personnel is required to sign and date the new information within the first 15 minutes of their shift or within 30 minutes of the communication be placed in the notebook, whichever is sooner.

e) Additionally, the pass-down notebook must always contain a copy of a monthly calendar kept in the front of the notebook. Each Security

Personnel will be responsible for reviewing the pass-down notebook daily and initialing the calendar every day of the month.

f) In buildings where the Security Personnel have access to an agency e-mail account, communications may be sent with important instructions, the Security Personnel will be responsible for reading and replying to the e-mail with an appropriate message that indicates the employee has received, read, and understood the instructions. Additionally, a copy of the complete communication must be placed in a pass-down notebook for the facility.

This must occur within the first hour of a Security Personnel’s shift and the e-mail inbox must be reviewed once an hour throughout the shift.

I. Supplies, Uniforms, and Accessories

i. Contractor must provide Security Personnel's uniforms. Uniforms must be of the same design and color for all HHS facilities. Contractor must submit photographic samples of all proposed uniforms. Contractor must notify the HHS Contract Manager and HHS Facility Manager(s) in writing within ten (10) business days of any uniform changes. Security Personnel that display unauthorized uniforms may be escorted from the HHS facility, and Contractor will be required to fill vacant shift at no additional cost to HHS.

ii. Contractor must provide all necessary office supplies for Security Personnel to include, but not limited to, pens, paper, notebooks, Post-it notes, staplers, staples, tape, and highlighters.

iii. Contractor must provide Security Personnel with appropriate weather accessories, including but not limited to, wet weather parkas, cold weather parkas, flashlights, etc. to perform duties during inclement weather conditions.

J. Equipment/Vehicles

i. Contractor must furnish Security Personnel with a means of transportation for traveling around HHS facilities, when required by facility.

ii. Contractor must ensure that personally owned equipment and/or vehicles are not used for any security purposes under this Contract.

iii. Contractor furnished equipment/vehicles must be:

a) Properly labeled with the Contractor’s name;

b) In new or like-new condition at the commencement of the Contract;

c) Adequately equipped for safe operation during any type of weather;

d) Consistently operated in a safe manner and at a safe speed;

e) Maintained properly, including proper licenses and registration when required, during the entire Contract. If the vehicle is malfunctioning, all patrols must be conducted on foot; and

f) Removed from the premises if it does not comply with the above requirements.

K. Cellular Phones

Contractor must provide, at its own expense, cellular telephones for Security Personnel to use while on duty at an HHS facility. Maximum of one (1) cellular phone per HHS facility and one (1) per Supervising Officer. Cellular phones must:

i. Remain at the HHS facility at all times for availability during shift/guard duty changes, excluding Supervising Officer phones.

ii. Be programmed with HHS contact information that was provided to Security Personnel by the HHS Contract Manager.

iii. Always used in a professional and appropriate manner.

L. HHS Facility

i. Contractor must ensure that Security Personnel will immediately notify HHS Contract Manager in writing of needed repairs within a facility. Repairs include, but are not limited to fixtures, structure, grounds, etc.

ii. Contractor must ensure that Security Personnel will immediately report items of critical, priority, or emergency in nature to the HHS Contract Manager. This includes, but is not limited to data room temperature, power outages, flooding, etc.

iii. Contractor must ensure that no Contractor or Security Personnel personal vehicles or equipment will enter, move upon, or obstruct HHS designated areas.

iv. Contractor must ensure that Security Personnel will not leave any command post or guarded area unattended or unsecured.

v. Contractor must ensure that Security Personnel will not enter any unauthorized area, as defined by the HHS Contract Manager.

vi. Contractor must assume responsibility and liability for all keys provided to its Security Personnel by HHS. If any keys are lost by Contractor or Security Personnel, the Contractor must bear the entire cost of rekeying locks and providing replacement keys, as deemed necessary by HHS. All decisions regarding the rekeying of the property rest solely with HHS. Keys issued by HHS to Contractor and Security Personnel may not be taken from an HHS facility nor duplicated by the Contractor or Security Personnel.

M. HHS Equipment

i. HHS will provide computer(s), as applicable, for each HHS facility for HHS business use only. Contractors must ensure that Security Personnel do not use computer(s) for personal use. Security Personnel using HHS computers must complete the HHS Acceptance Use Agreement training and sign the HHS Acceptable Use Agreement.

ii. HHS will provide a landline telephone for each HHS facility for HHHS business use only. Security Personnel must not use telephone for personal use except for in an emergency. Security Personnel must not accept collect calls or make long-distance calls from this phone.

iii. Contractor must ensure that Security Personnel monitor the status of HHS security cameras and equipment and report any issues regarding the security cameras and equipment in writing to the HHS Contract Manager.

iv. HHS will provide necessary supplies for HHS equipment furnished to Contractor.

v. Misuse of any HHS equipment or property may result in removal of Security Personnel from this Contract, or Contract termination.

vi. In the event of unauthorized use or removal of any HHS equipment or property by the Contractor or its personnel from an HHS facility or premises, the Contractor will be held liable for fair market value replacement cost. HHS reserves the right to immediately terminate any awarded contract and replace Contractor for an interim period to prevent any additional loss of HHS equipment or property.

vii. Contractor use of HHS equipment must not result in additional cost to HHS. If additional cost is incurred directly or indirectly by HHS, HHS may require Contractor to reimburse HHS for all expenses.

N. Meetings

i. Contractor must attend monthly contract management assessment meetings as scheduled by HHS Contract Manager, at no additional cost to HHS. HHS may adjust frequency of meetings if deemed necessary. HHS will provide Contractor written notification of any meetings changes within three (3) business days of scheduled meeting.

ii. Contractor must submit a list of meeting attendee(s) to the HHS Contract Manager by the second Monday of each month. Any changes to the attendee list must be submitted to HHS Contract Manager within 24 hours of scheduled meeting.

O. Invoices

The requirements in this section are not withstanding from the requirements in Section 13 of the IFB.

i. A single invoice, in a format approved by the HHS Contract Manager, must be submitted monthly to HHS Contract Manager and include the minimum following information:

a) Assigned purchase order number.

b) Location of HHS Facility identified by address.

c) Line item cost and actual hours worked per Security Officers per HHS Facility.

d) Line item cost and actual hours worked per Supervising Officer per HHS Facility.

e) Line item cost for monthly cellular service charges per HHS Facility.

ii. Supporting documentation must accompany the invoice and include the following information:

a) A detailed line-item cost for additional hours worked outside of regular schedule (e.g., carpet cleaning, emergency requests, etc.), per occurrence per Security Officer per HHS Facility and

b) A brief summary of all services and deliverables provided.

iii. Upon request by the HHS Contract Manager, the Contractor must provide information to the degree of detail necessary to resolve any review, examination, inquiry, or audit.

4.2 POST ORDERS

The requirements of this Scope of Work establish the Contractor’s minimum contractual obligations. Attachment A – 2401 Ridgepoint Complex Post Orders is incorporated into and made part of this Scope of Work and establishes the site-specific schedules, post assignments, patrol and round procedures, access-control procedures, visitor and badge procedures, emergency procedures, reporting instructions, equipment procedures, and other operational duties applicable to 2401 Ridgepoint Drive, Building H2. Attachment A supplements, but does not replace, the Contractor’s obligations under this Scope of Work. The Scope of Work controls general contractual requirements; Attachment A controls site-specific operational requirements;

Attachment F – DFPS Janitorial Services, Shred Services, and Security Services Employee Background Checks controls background-check procedures and clearance requirements; and any approved contract amendment controls over the Scope of Work and all attachments. The HHS Facility Manager may issue routine operational instructions consistent with Attachment A. Formal revisions to Attachment A must be documented in writing and approved by the HHS Contract Manager. Any revision affecting price, staffing, hours of coverage, or another material contractual obligation requires the applicable formal contract-change process and written agreement by both parties before implementation.

Failure to perform in accordance with the above performance measures may result in termination of the contract. HHS reserves the right to exercise all legal remedies under the terms of the Contract to correct Contractor performance.

5 HHS Agency Responsibilities

The HHS contract manager will monitor the performance of the contract issued under this Solicitation. The responsibilities of the HHS Agency are not withstanding the responsibilities listed in Section 7.17 of the IFB. The HHS contract manager’s responsibilities include, but are not limited to, the following:

A. HHS Contact Information - HHS will provide agency information of primary point of contact and alternate to HHS Contract Manager at contract kick-off.

B. Touchpoint Meetings - HHS Contract Manager may schedule adhoc or regularly scheduled meetings to discuss any issues of performance or other concerns.

C. HHS Contract Manager will provide a list of Facility Managers for all facilities covered under the resulting contract.

D. HHS Contract Manager will provide a list of daily contacts and emergency contacts per facility.

E. HHS Contract Manager will provide a list of state holidays observed by HHS agencies that will be served under the resulting contract.

F. The HHS Facility Manager may issue routine operational instructions consistent with Attachment A – 2401 Ridgepoint Complex Post Orders. Formal revisions to Attachment A must be documented in writing and approved by the HHS Contract Manager. Only the HHS Contract Manager may approve revisions affecting price, staffing, hours of coverage, or another material contractual obligation through the applicable formal contract-change process and written agreement by both parties before implementation.

G. HHS will notify the Contractor in writing within five (5) business days of additional hours that must be worked and/or Security Personnel are required. Occasionally HHS may require additional Security Personnel when carpets are cleaned, as side doors must be propped open, and guards must be stationed near open doors while security service is maintained at regularly scheduled posts. HHS may also require additional Security Personnel within 24 hours of HHS becoming aware of an emergency. In emergency situations, HHS will make contact with the Security Site Supervisor to request additional personnel.

H. HHS Contract Manager retains the right, in his/her sole discretion, to have any assigned Supervising Officer or Security Officer immediately removed from an HHS facility(ies) for any Contractor behavior(s) that present harm to tenants or visitors.

I. If the HHS Contract Manager deems the Contractor's work schedule inadequate to ensure completion of the services per the assigned schedule, the HHS Contract Manager may direct the Contractor, at no additional cost to HHS, to revise the work schedule to ensure completion of the work.

J. HHS may conduct routine and periodic Security Officer site surveys that will consist of a set of site-specific post order procedural questions. HHS will inform Contractor in writing within three (3) business days of routine site surveys. HHS may conduct unannounced site surveys if it is determined by HHS that the need for the site survey is to ensure the safety of HHS employees and visitors.

K. Contractor may request samples of the site survey questionnaire upon written request to the HHS Contract Manager. HHS will provide Contractor with the results of the site survey within two weeks of completion. Any corrective actions identified by HHS as a result of the site surveys must be addressed and resolved by the Contractor within the timeframe assigned by the HHS Contract Manager.

L. In buildings where there is not a site supervisor, HHS will ensure information is disseminated to the Contractor’s account manager. Contractor’s account manager must disseminate the information accordingly.

5 HHS Agency Responsibilities