ESBD_538454_1784149619648_Attachment 3 - El Paso SOW.pdf

Attachment 3- El Paso SOW

ARTICLE II, SCOPE OF WORK

2.1. Overview/Background

This TWC office has approximately 20,500 square feet Respondent must affirm its intent to comply with the requirements as stated in Article II, Scope of Work, and affirm that it will continue to comply with these requirements during the term of the Contract issued because of this Solicitation, if any.

2.2. General Conditions

a. Reference Attachment 1 - Section 2 of the Terms and Conditions.

b. Awarded Vendor will provide all personnel, cleaning supplies, and equipment necessary to fulfil this contract except those items specifically identified in this IFB as being provided by the TWC.

Awarded Vendor will use only rated and tested supplies suitable for the job. All equipment and supplies used are to be capable of producing first class results.

c. All employees of the Awarded Vendor working in the TWC office will be required to sign in and out on a register provided (full name, printed & written, not just initials).

d. The Awarded Vendor, or its employees, will not use TWC office equipment. Office telephone use will be restricted to emergency contact only and no calls will be made, which will incur a cost to

TWC.

e. Any theft or damage to TWC’s equipment, which results from carelessness and/or unauthorized use by Awarded Vendor or its employees, will be the responsibility of the Awarded Vendor.

f. Awarded Vendor is to notify the TWC of any inoperative or defective water fixtures, lights, commodes, etc., or damage to the building.

g. Awarded Vendor is to notify the TWC of any infestation of insects or rodents.

2.3. Premises Security Requirements

a. Awarded Vendor will not allow extra keys to the premises to be made without prior written approval from the TWC. Upon CANCELLATION of this contract, all keys must be returned to the TWC Contract

Administrator immediately. Failure to do so will delay Awarded Vendor’s final payment. In the event employees of the Awarded Vendor lose keys to any office, and TWC is required to change any or all locks, Awarded Vendor will be responsible to pay for the installation or re-keying of locks and enough duplicate keys for all agency staff that have been issued keys.

b. Awarded Vendor, or its employees, will ensure the TWC office is secured (doors and windows locked) when leaving the premises.

c. Awarded Vendor, or its employees, will not permit loitering on the premises by any unauthorized person or person while the services are being performed, and only the Awarded Vendor and/or its employees performing the service are permitted on the premises.

2.4. Contract Administration

a. The TWC Contract Administrator will monitor the performance of this contract. Any non-compliance issues will be documented in writing and presented to Awarded Vendor. It is very important that all duties be performed as stated. Failure to do so may result in CANCELLATION of this contract.

b. The TWC Contact Administrator may make temporary changes in the assignments, task, task frequencies or methods if such changes do not require additional equipment, chemicals, supplies or man-hours.

Such changes shall not be considered modifications of the contract and should not affect the amount of payment to the Awarded Vendor.

c. The TWC Contract Administrator will resolve all questions which may arise as to the quality and acceptability of chemicals, supplies, tools and equipment furnished, and work performed, and as to the manner of performance and rate of progress of the work.

d. Task performance standards definitions and definitions of terms and standards to be used in evaluations custodial services can be found in Sections 2.5 and 2.6.

2.5. Service Frequency

a. Service Services designated as weekly, monthly, or quarterly will be performed accordingly when the office is closed to the public so as not to interfere with normal office routine. Services designated as daily are to be performed five (5) times per week, after each working day and before the next working day and outside normal working hours. Normal working hours are Monday through Friday, 7:00 a.m. to 6:00 p.m.

b. The restroom cleaning services are to be performed twice daily— once during normal working hours and once outside of normal working hours and before the next working day.

c. Services designated as semi-annually are to be performed per the date/time by mutual agreement between Awarded Vendor and the TWC Contract Administrator.

d. Successful Bidder will not be obligated to perform service on holidays that the TWC observes by closing its facility. See the State of Texas Holiday Schedule at: Holiday schedule.

e. Day personnel must be neatly always uniformed and must be able to work with the tenants and visitors in their assigned building.

2.6. Janitorial Minimum Requirements

2.6.1.Reporting Requirements

Successful Bidder must provide the TWC Contract Administrator with a weekly written performance report detailing the services performed during that week's period.

2.6.2.Daily Restroom Cleaning Requirements

a. The following services to be performed twice daily, once during Normal Working Hours and once after Normal Working Hours.

b. Clean and disinfected wash basins, commode seats, commodes, and urinals.

c. Empty trash receptacles and replace plastic trash bags.

d. Refill toilet paper, paper towels and hand soap (furnished by TWC).

2.6.3.Daily Porter Minimum Requirements.

a. The following services to be performed twice daily, once during Regular Working Hours and once after Regular Working Hours:

i. Wet mop and rinse with disinfectant all restroom/break room floors.

ii. Clean and disinfected restroom wash basins, commode seats and urinals.

iii. Clean and disinfect breakroom; inside, top and sides of sink(s), tops of microwaves, cabinets, tables and chairs.

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Attachment 3 - El Paso SOW

iv. Clean and disinfect drinking fountains.

v. Replenish all dispensers for paper towels, toilet tissue and hand soap.

vi. Disinfect all door handles

2.6.4.Daily Janitorial Requirements.

a. The following services to be performed outside of normal working hours:

i. Clean inside of glass doors on both lobby entrances

ii. Clean entrance mats and sweep inside/outside entrance area.

iii. Sweep all tile floors with electric broom or other dust-free method.

iv. Wet mop all tile floors.

v. Vacuum all carpeted floors.

vi. Inspect carpet for spots or stains and spot clean daily as needed.

Spots to be cleaned daily with a bonnet cleaning process or by using a quality spot cleaner that is made to handle large, high-traffic areas and is residue free and is dual action (lifts particles for easy vacuuming and deep-cleans carpet at the same time).

vii. Wet mop restroom with disinfectant and rinse all floors.

viii. Clean and disinfect restroom wash basins, commode seats, commodes, and urinals.

ix. Clean and polish restroom mirrors, bright metal.

x. Clean and disinfect break room inside, top and sides of sink(s), tops of microwaves, cabinets and tables.

xi. Damp wipe break room on outside of refrigerators, vending machines, ice maker, and all chair surfaces.

xii. Wet mop break room with disinfectants on all floors. Empty all wastebaskets.

xiii. Change plastic liner for each waste basket and/or trash receptacle as needed.

xiv. Spots clean all wastebaskets as needed.

xv. Clean and disinfect drinking fountains.

xvi. Replenish paper towels, toilet tissue and hand soap in all dispensers (furnished by TWC).

xvii. Remove all trash from the building and place it in garbage bin located outside. Contractor shall empty all wastebaskets nightly.

No trash is to remain in the building overnight. There shall be no pencil marks, dust or dingy spots.

2.6.5.Weekly Janitorial Requirements.

a. The following services are to be performed outside of normal working hours:

i. Mop all tile floors.

ii. Dust tops of all file cabinets.

iii. Dust top rails of each cubicle and all attached work surfaces as determined by TWC Contract Administrator. Successful Bidder will not be responsible for moving personal items, files, or any computer related equipment such as printers, CPUs, etc.

iv. Vacuum, dust mop or use broom under cubicle work surfaces.

v. Awarded Vendor will not be responsible for moving personnel files, personal items or any computer related equipment such as printers, CPUs, etc.

vi. Locker tops to be cleaned.

vii. Dust feet and tops of all free-standing acoustic screens.

viii. Clean and disinfect all restroom walls and partitions (stalls).

1. Spot wash doors, woodwork, and wall areas around switch plates for dirt buildup and/or handprints or more frequently as needed.

2. Spot clean walls and baseboards and keep free from dirt, ink or pencil marks, dust and clean dingy spots.

2.6.6.Monthly Janitorial Requirements.

a. The following services to be performed outside of normal working hours:

i. Dust and vacuum to remove lint from all offices and dust and vacuum all acoustic screens.

ii. Dust and/or vacuum high ledges, tops of doors and window frames, vents and grills.

iii. Dust and/or vacuum blinds (if installed in the office).

2.6.7.Quarterly Janitorial Minimum Requirements.

a. The following services are to be performed outside of normal working hours:

i. Damp cleans of all blinds (if installed in the office).

ii. Clean the inside of all windows and the inside and outside glass doors of both lobby entrances.