ESBD_538454_1784149582292_Attachment 2 - McAllen SOW.pdf

Attachment 2- McAllen SOW

ARTICLE II, SCOPE OF WORK

2.1. Overview/Background

This TWC office has approximately 30,000 square feet Respondent must affirm its intent to comply with the requirements as stated in Article II, Scope of Work, and affirm that it will continue to comply with these requirements during the term of the Contract issued as a result of this Solicitation, if any.

2.2. General Conditions

a. Reference Attachment 1 - Section 2 of the Terms and Conditions.

b. Awarded Vendor will provide all personnel, cleaning supplies, and equipment necessary to fulfill this contract except those items specifically identified in this IFB as being provided by the TWC. The Awarded Vendor will use only rated and tested supplies suitable for the job. All equipment and supplies used are to be capable of producing first class results.

c. All employees of the Awarded Vendor working in the TWC office will be required to sign in and out on a register provided (full name, printed & written, not just initials).

d. The Awarded Vendor, or its employees, will not use TWC office equipment. Office telephone use will be restricted to emergency contact only and no calls will be placed which will incur a cost to TWC.

e. Any theft or damage to TWC’s equipment, which result from carelessness and/or unauthorized use by Awarded Vendor or its employees, will be the responsibility of the Awarded Vendor.

f. Awarded Vendor is to notify the TWC of any inoperative or defective water fixtures, lights, commodes, etc., or damage to the building.

g. Awarded Vendor is to notify the TWC of any infestation of insects or rodents.

2.3. Premises Security Requirements

a. Awarded Vendor will not allow extra keys to the premises to be made without prior written approval from the TWC. Upon CANCELLATION of this contract, all keys must be returned to the TWC Contract Administrator immediately. Failure to do so will delay Awarded Vendor’s final payment. In the event employees of the Awarded Vendor lose keys to any office, and TWC is required to change any or all locks, Awarded Vendor will be responsible to pay for the installation or re-keying of locks and enough duplicate keys for all agency staff that have been issued keys.

b. Awarded Vendor, or its employees, will ensure the TWC office is secured (doors and windows locked) when leaving the premises.

c. Awarded Vendor, or its employees, will not permit loitering on the premises by any unauthorized person or person while the services are being performed, and only the Awarded Vendor and/or its employees performing the service are permitted on the premises.

2.4. Contract Administration

a. The TWC Contract Administrator will monitor the performance of this contract. Any non-compliance issues will be documented in writing and presented to Awarded Vendor. It is very important that all duties be performed as stated. Failure to do so may result in CANCELLATION of this contract.

b. The TWC Contact Administrator may make temporary changes in the assignments, task, task frequencies or methods if such changes do not require additional equipment, chemicals, supplies or man-hours. Such changes shall not be considered modifications of the contract and shall not affect the amount of payment to the Awarded Vendor.

c. The TWC Contract Administrator will resolve all questions which may arise as to the quality and acceptability of chemicals, supplies, tools and equipment furnished, and work performed, and as to the manner of performance and rate of progress of the work.

d. Task performance standards definitions and definitions of terms and standards to be used in evaluations custodial services can be found in Sections 2.5 and 2.6.

2.5. Service Frequency

a. Service as outlined in Section 2.6 will be performed when the office is closed to the public so as not to interfere with normal office routine.

Service designated as daily is to be performed five (5) times per week, after each working day and before the next working day and outside normal working hours. Normal working hours are Monday through Friday, 7:00 a.m. to 6:00 p.m.

b. The restrooms cleaning services as outlined in Section 2.6.2 are to be performed twice daily. Once during working hours (7:00am – 6:00pm, Monday – Friday), once outside of normal working hours, and before next working day.

c. Provide one (1) Day Porter to service the building between the hours of 11:30 a.m. with completion by 1:30 p.m. and two (2) evening Porters to arrive after 6:00 p.m. and completion before 7:00 a.m., with one member of the evening staff acting as the supervisor.

d. Day personnel must always be neatly uniformed and must be able to work with the tenants and visitors in their assigned building.

e. Services designed weekly, monthly or quarterly are to be performed accordingly, outside normal working hours.

f. Successful Bidder will not be obligated to perform service on holidays that the TWC observes by closing its facility. See the State of Texas Holiday Schedule at: Holiday schedule.

2.6. Janitorial Minimum Requirements

2.6.1. Reporting Requirements

Awarded Vendor will provide the TWC Contract Administrator with a weekly written performance report detailing the services performed during that week's period.

2.6.2.Daily Outside Building Premises Minimum Requirements

The following services to be performed outside of normal working hours as specified in Section 2.5:

a. Maintain the appearance of applicable areas outside of the building such as sidewalks and entrance area(s) by removing trash and debris and dispose of properly.

b. Clean cigarette debris from ash can(s) located outside and dispose of properly. A smoke area has been designated outside of the building, and it is located on the south side of the building.

https://comptroller.texas.gov/about/holidays.php

2.6.2. Daily Restroom Cleaning Requirements

The following services to be performed twice daily, once during Normal Working Hours and once after Normal Working Hours per Section 2.5:

a. Clean and disinfect wash basins, commode seats, commodes, and urinals.

b. Empty trash receptacles and replace plastic trash bags.

c. Refill toilet paper, paper towels and hand soap (furnished by TWC).

2.6.3.Daily Janitorial Minimum Requirements

The following services to be performed outside of normal working hours as specified in Section 2.5:

a. Awarded vendor shall make arraignments to secure, store, and/or put away janitorial supplies furnished by TWC in TWC’s janitorial or supply room such as: light bulb, fluorescent lamps, paper towels, toilet tissue, plastic trash bags for desk side, restroom and breakroom waste receptacles, hand soap liquid, liquid disinfectant, paper cups, sand for ash urns, and ice melt (when required) for sidewalk. Awarded vendor will ensure that TWC’s janitorial or supply room is maintained in a clean, organized, and safe manner as instructed by contract administrator.

b. Clean entrance doors and glass, inside and outside

c. Clean entrance mats and sweep inside/outside entrance area

d. Sweep all tile floors with electric broom or other dust-free method

e. All tile floors are to be kept free of spills or buildup of any substance (solid or liquid-which could cause an accident) by wet mopping, sweeping and/or vacuuming.

f. Vacuum all carpeted floors.

g. Inspect carpet for spots or stains and spot clean daily as needed. Spots to be cleaned daily with a bonnet cleaning process or by using a quality spot cleaner which is made to handle large, high-traffic areas and is residue free; dual action lifts particles for easy vacuuming and deep-cleans carpet at the same time.

h. Restroom must be wet mopped with disinfectant and all floors rinsed.

i. Clean and disinfect all restroom walls and partitions (stalls).

j. Change plastic liner for each restroom waste basket and/or trash receptacle as needed and place basket under cubicle desk away from cubicle entrance. Ensure that waste baskets are placed back in their respectful place.

k. Spots clean all building wastebaskets as needed.

l. Clean and disinfect drinking fountains.

m. Refill cup dispensers.

n. Replenish paper towels, toilet tissue and hand soap in all dispensers.

o. Remove all trash from the building and place it in garbage bin at the southeast corner of the building.

p. Place chairs to sitting area tables.

q. Replace burned out fluorescent lamps or light bulbs in ceiling fixtures and all other fixtures within the building.

r. Replace burned out porch light bulbs

s. Notify TWC Contract Administrator of any lighting fixtures that are not working properly.

t. TWC will supply all light bulbs, batteries, fluorescent lamps, paper towels, toilet tissue, plastic trash bags for desk side, restroom and break room waste receptacles, hand soap, paper cups, sand for ash urns, and ice melt (when required) for sidewalks. All other supplies and equipment necessary to meet the minimum requirements of this contract to be provided by the Awarded Vendor.

u. Awarded vendor shall make arraignments to secure, store, and/or put away janitorial supplies furnished by TWC in TWC’s janitorial or supply room such as: light bulb, fluorescent lamps, paper towels, toilet tissue, plastic trash bags for desk side, restroom and breakroom waste receptacles, hand soap liquid, liquid disinfectant, paper cups, sand for ash urns, and ice melt

(when required) for sidewalk. Awarded vendor will ensure that TWC’s janitorial or supply room is maintained in a clean, organized and safe manner as instructed by contract administrator.

v. Weekly Janitorial minimum requirements for the following services to be performed outside of normal working hours as specified in Section 2.5:

i. Wet mop all tile floors (placing all chairs/tables back to sitting area after floors have been mopped).

ii. Dust tops of all file cabinets.

iii. Dust top rails of each cubicle and all attached work surfaces as determined by TWC Contract Administrator. Awarded Vendor will not be responsible for moving personal items, files, or any computer related equipment such as printers, CPUs, etc.

iv. Vacuum, dust mop or use broom under cubicle work surfaces. Awarded Vendor will not be responsible for moving personal files, personal items or any computer-related equipment such as printers, CPUs, etc.

v. Spot wash doors, woodwork and wall areas around switch plates for dirt buildup and/or handprints or more frequently as needed.

vi. Spot clean walls and baseboards and keep free from dirt, ink or pencil marks, dust and dingy spots.

2.6.4.Monthly Janitorial Minimum Requirements

The following services to be performed outside of normal working hours as specified in Section 2.5:

a. Spot wax all floors and buff (as needed or at request of TWC Contract Administrator). Awarded Vendor will use only floor waxes that are UL approved and classified as “anti-skid” or “anti-slip” (Place chairs/tables back to sitting area after floors have been waxed)

b. Dust, vacuum of lint, all office and upholstered chairs including pedestals.

c. Dust and/or vacuum high ledges, tops of doors and window frames, vents and grills.

d. Dust and/or vacuum all light fixtures.

e. Dust and/or vacuum blinds (if installed in the office).

f. Clean all outside windows.

2.6.5.Quarterly Janitorial Minimum Requirements

The following services to be performed outside of normal working hours as specified in Section 2.5:

a. Damp cleans all blinds (if installed in the office).

b. Clean inside windows specified in Section 2.5 and the scheduling coordinated with Contract Administrator.

2.6.6.Janitorial Minimum Requirements

The following services to be performed outside of normal working hours as specified in Section 2.5 and the scheduling coordinated with Contract Administrator:

a. Vacuum light diffusers.

b. Strip all tile floors and apply two (2) coats UL approved floor wax classified as “anti-skid” or “anti-slip” (Place chairs/tables back to sitting area after floors have been waxed).

c. Steam clean carpet at TWC Contract Administrator’s request.

d. When properly completed a swept area will be free of all loose dirt, dust, debris or other foreign material with no build up in corners, crevices, under or around furniture parts. All items moved to remove dirt, etc. will be returned to their original location.

e. Clean and disinfect break room inside, top and sides of sink(s), tops of microwaves, cabinets and tables

f. Damp wipe break room on outside of refrigerators, vending machines, ice maker, and all chair surfaces