CSG+Government+Services+Contract+Summary.docx

ND STATE CONTRACT INFORMATION

CONTRACT INTRODUCTION

The contract is Information Technology professional services in a variety of IT Contract Pool Categories. The State has an ongoing need for Information Technology (IT) professionals in a variety of categories for both project-based and staff-augmentation work. Multiple vendors have been awarded contracts in each of the IT Contract Pool Categories. State agencies may use a structured work order request process to obtain IT professional services through this contract. Use the links below to see the job class definitions, experience levels and required skill sets in each of the contract pool categories, vendors awarded in each category, schedule of vendor hourly rates, and vendor contact information:

VENDOR POOL GUIDELINES

Effective August 1, 2025, this Contract will be subject to Guidelines for Multiple Award Vendor Pool Contracts - Indefinite-Delivery, Indefinite-Delivery - Multistep Competition pursuant to House Bill No. 1122 and N.D.C.C. 54-44.4. See Guidelines, Rules and Laws | Office of Management and Budget North Dakota.

State Agency/Boards/Commissions - IT Review for any category EXCEPT Project Manager - Any purchases made under this contract needs to be reviewed by NDIT. Submit an IT Review Request in the NDIT Service Portal. After logging into the portal, search “IT Review” to locate the form that needs to be completed. Once approved, continue with the ordering process in this contract summary. NDIT IT Review is not required for NDUS, K-12 or political subdivisions.

See Work Order Process below regarding the issuance of work orders to vendors. It is recommended that no work orders extend beyond the contract term listed for each vendor in the respective category.

IT Contract Pool Categories Business Analyst Quality Assurance Analyst/Tester Business Process Modeling (BPM) and Change Management Consultant

CONTRACTOR INFORMATION

Check the State contract website for the contractor and contract administrator information.

COOPERATIVE PURCHASING

This contract is a cooperative purchasing contract established pursuant to North Dakota Century Code Sections 15.1-09-34(1)(k), 54-44.4-13, and 54-59-18. Though not a party to this contract, North Dakota State Colleges and Universities, K-12 schools, city, county, and local governments, tribal agencies, transportation providers under N.D.C.C chapter 39-04.2, International Peace Garden and nonprofit organizations established on behalf of public entities are eligible to participate in this contract. Contact the contract administrator if you are not sure you are eligible to participate.

ORDERING INFORMATION

Work Order Process When an agency requires IT services, the agency will prepare a work order request describing the needed work. The work order form is available from the OMB State Contract web page, listed under contract #095.

There are several vendors within each IT Contract Pool Category, and the number of vendors an agency must solicit to submit a project proposal is determined by the estimated cost of the IT project. Vendors who are invited to submit project proposals must be priced at, or below, the rates proposed and contractually obligated.

*The Onsite rate must cover all travel related expenses other than “Short Notice” Work Order Requests. Short Notice requests are those issued to Vendors with less than 14 calendar days to project start date. In such cases, Vendors may be allowed, with the approval of the agency issuing the work order, to bill supplemental travel expenses caused by the short notice. The Vendor must provide documentation justifying the supplemental travel expense billing.

1. Projects estimated at less than $250,000:

a. Direct Assignment. An agency may issue a work order request directly to any of the awarded vendors in the appropriate pool category.

b. Competitive - An agency may elect to conduct a competitive process by requesting project proposals from two or more vendors. The agency will select the vendor project proposal that best meets the SOW requirements based upon the selection criteria stated in the work order request.

2. Projects estimated at $250,000 or more:

a. Direct Assignment - An agency may issue a work order request directly to an awarded vendor if prior approval is granted by the contract administrator.

b. Competitive - An agency must issue a work order to all of the awarded vendors in the respective category. The agency will select the vendor project proposal that best meets the SOW requirements and selection criteria stated in the work order request.

When you are ready to issue a Work Order, review the instructional document located on the OMB State Procurement website, under contract #095.

ITD Review / Approval Process Work Orders anticipated to be over $25,000 must be reviewed and approved by ITD Policy and Planning Division. Submit the Work Order to ITDProcurement@nd.gov . ITD is also available to answer questions and provide assistance to agencies in generating work orders.

1. Submit draft work order for review prior to issuing to vendor(s).

1. Submit final work order with vendor proposal for approval prior to executing the agreement.

Project Management and Change Control A change order process will be used to manage issues and changes during the life of a work order project. A change request must be in writing using a Change Order form to document the potential change. The change will be reviewed and, if acceptable to the agency, the vendor will submit an estimate of the charges and the anticipated changes in the delivery schedule that will result from the proposed change in the scope of work. A Change Order must be approved and signed by both parties prior to implementation of the change. A sample Change Order form is available from the Contract 095 web page.

Customer Satisfaction Surveys Upon completion of each work order, the requesting agency may complete a customer satisfaction survey rating the agency’s satisfaction with quality of work, cost and schedule adherence, and contract compliance. Contractors will be provided copies of the surveys completed for work they have performed under the contract.

The customer satisfaction surveys will be submitted to the Contract Administrator to be used in evaluating performance under this contract. Dissatisfaction with vendor performance indicated on agency customer satisfaction surveys may be used by the State in making a determination to terminate or restrict a vendor’s contract. The Customer Satisfaction Survey form is available as an attachment on the Contract 095 web page.

Frequently Asked Questions A list of frequently asked questions and answers is available from the Contract 095 web page.

Professional Services Contract Pool Categories Business Analyst Category *Reminder – work orders estimated at $250,000 or greater must be sent to all vendors listed in the category.

Business Analyst

· Elicits, gathers, analyzes, communicates, validates, prioritizes, and documents business requirements, business rules, policies, and processes related to public sector service delivery for a single or multiple related entities

· Identifies, manages, monitors, and responds to requirement gaps, conflicts, and risks

· Conducts and documents the results of special studies dealing with systems and/or business process issues, such as market analysis, impact analysis, what if scenarios, and case studies

· Documents solution prototypes and mock-ups

· Formulates alternative solutions to satisfy requirements, which may involve business process reengineering, deployment of information technology, or end user training

· Plans and/or conducts knowledge transfer

· Prepares cost benefit analysis and technical feasibility assessments

· Constructs entity relationship diagrams and activity/process models as may be required to define system functions

· Translates business requirements into functional specifications; manage specification changes.

· Provides business analysis support throughout the project lifecycle for the installation, testing, data conversion, and implementation of information systems

· Assists in the definition of, and ensuring adherence to, quality standards

· Provides procurement services, including Request for Proposal (RFP) creation, assistance with solicitation, evaluation, and contract negotiations

· Assists with the analysis of the organization's strategic business needs and ensures business analysis activities contribute to and achieve strategic and organizational objectives

· Provides communication, presentation, and delivery of business documentation

· Assist with key performance indicator (KPI) analysis, monitoring, management, and documentation

Business Analyst Experience

· Requires a minimum of three years of current experience in this position. Prefer experience with large scale projects of longer than 12 months in duration

· Experience in public sector assignments preferred

Business Analyst Skill Set

· Primary skill set includes:

· superior negotiating, analytical, group facilitation, relationship management, and organization skills

· must be able to work effectively with all levels of staff from clerical through executive management

· must have an ability to conceptualize solutions across multiple functional and technical environments

· superior organizational and written/verbal communication skills

· written and verbal English language proficiency is required

· Expected documentation competencies include: project charter, Request for Proposal (RFP), process flows, business requirements, modeling techniques, organizational adoption, risk analysis, conceptual data models, gap analysis, business specifications, technical specifications, and cost benefit analysis

CA:

Quality Assurance Analyst/Tester Category *Reminder – work orders estimated at $250,000 or greater must be sent to all vendors listed in the category.

Quality Assurance Analyst/Tester

· Introduce, coordinate and oversee all Quality Assurance (QA) efforts during each phase of the software development life cycle and oversee their effective implementation

· Responsible for implementation of software testing processes on assigned projects

· Design, implement, and execute software testing to demonstrate software development project conformance with specific criteria

· Implement project related quality management goals and strategies

· Work with the software development team to build and deliver, stable, maintainable and efficient software

· Train and mentor testers/managers/developers on QA processes, delivery, and models

· Facilitate test assessment meetings to gather feedback on strengths and weaknesses of the testing processes for continual process improvement

· Create and maintain project schedules containing test related tasks, deliverables, and milestones

· Manage action items, issues, change requests, and risks impacting testing activities

· Communicate status on progress of test related tasks, deliverables, and milestones

· Represent the test team in project meetings including sponsor, advisory, and status meetings and including facilitation of periodic status reviews for test case execution and defect resolution

· Work with project team to create clear, concise, detail oriented test plans, test scenarios, and test cases

· Identify, prepare, and maintain test data

· Maintain requirement traceability through verification with project and testing deliverables

· Provide primary guidance on the fulfillment of testing entrance and exit criteria

· Meet regularly with the test teams during test case execution to inform of release management, defect resolution, and testing progress

· Manage defects utilizing a defect management process and defect tracking tool

· Manage test cases utilizing a test case management process and test case tracking tool

· Schedule and execute test cycles and document test results in the project’s test case management toolset

· Oversee the test case management and defect management processes to ensure they are functioning correctly and enact changes for continual process improvement

· Evaluate, design, and implement automated testing options when appropriate

· Participate in software development deliverable reviews as required

· Establish the project repository for test artifacts

· Set and educate team members on the project’s testing standards, approach, and methodology

· Verify the project’s testing standards, approach, and methodology is followed

· Manage the testing process and staff

· Assign testers to projects

· Monitor quality task work

· Audit project quality adherence

· Collaborate with project managers and project leads on metrics gathering and reporting

· Collect, analyze, and report all relevant testing metric data for the software development projects

· Create and deliver the testing closeout reports

· Submit testing artifacts to the project repository at conclusion of the testing effort

· Provide testing metrics to support independent verification and validation processes

· Conduct formal test training to project staff

· Understand Software Development Life Cycle models including Agile, Iterative, and Waterfall

Quality Assurance Analyst/Tester Experience

· Requires a minimum of 4 years of experience in this job class

· Experience in planning, design, and execution of multiple test types including system integration / functional, performance, security, compliancy, regression, and user acceptance

Quality Assurance Analyst/Tester Skill Set

· Business Experience

· Domain knowledge related to the project’s business area

· Strong commitment to seeing the quality of application development initiatives meet the needs of the business

· Practical working knowledge of multiple software testing methodologies

· Software testing execution and results analysis

· Writing and communication test result reports

· Designing and implementing test plans/cases/procedures

· Designing and implementing tests for various test types including system integration / functional, performance, security, compliancy, regression, and user acceptance

· Test scripting

· Use of test case management software such as Azure DevOps and JAMA

· Use of defect management software such as Azure DevOps and JIRA

· Interpersonal Skills

· Superior group facilitation and relationship management skills, must be able to work effectively with all levels of staff from clerical through executive management

· Strong analytical, problem solving, and organizational skills

· Possess strong verbal and written communication skills as needed to mentor others, communicate information to non-technical and technical users, written and verbal English language proficiency is required

· Ability to work independently with minimal supervision

· Good time management skills with an understanding of project management concepts

· Organizational, leadership and decision making skills

· Strong team orientation

Business Process Modeling (BPM) and Change Management Consultant Category *Reminder – work orders estimated at $250,000 or greater must be sent to all vendors listed in the category.

BPM and Change Management Consultant

· Direct, facilitate meetings, develop and document business process models to provide a consistent graphical representation of business processes that facilitate a common understanding and means of communicating

· Current State Business Processes Models

· Business Process Improvements

· Future State Business Process Models

· Manage process change

· Lead process redesign workshops

· Provides leadership and direction through successful performance of a variety of process improvement activities

· Educate business users responsible for managing and operating business processes

· Monitor, measure and provide feedback on process performance

· Validate core requirements

· Assist business in the development of request for proposal

Business Process Analyst Experience

· Technical expertise in business process modeling using industry standard process modeling tools, methods and formats

· Experience in public sector assignments preferred

Business Process Analyst Skill Set

· Primary skill set and competencies include:

· Process modeling

· Process measurement

· Data gathering and analysis

· Problem solving

· Negotiation skills

· Technical capacity

· Collaboration

· Superior team building

· Group facilitation

· Relationship management

· Documentation management

· Must be able to work effectively with all levels of client staff from clerical through executive management

· Interpersonal and communication skills

· Written and verbal English language proficiency

· Organizational change management image1.png