DPC-2338088290-KG - IFB (Durable Medical Equipment).pdf

STATE OF NORTH CAROLINA

DEPARTMENT OF ADMINISTRATION,

DIVISION OF PURCHASE & CONTRACT

Invitation for Bid #: DPC-2338088290-KG

Statewide Term Contract for Durable Medical Equipment

Date Issued: September 4, 2026

Bid Opening Date: October 5, 2026

At 2:00 PM ET

Direct all inquiries concerning this IFB to:

Kayla Glenn

State Procurement Specialist II

E-mail: Kayla.glenn@doa.nc.gov

Phone: 984-236-0258 mailto:Kayla.glenn@doa.nc.gov

Ver. 11/2024

Invitation for Bid # DPC-2338088290-KG

For internal state agency processing, including tabulation of bids, provide your company’s eVP (Electronic Vendor

Portal) Number. Pursuant to G.S. 132-1.10(b) this identification number shall not be released to the public. This page will be removed and shredded, or otherwise kept confidential, before the procurement file is made available for public inspection.

This page shall be filled out and returned with your bid.

Failure to do so may subject your bid to rejection.

Vendor Name

Vendor eVP#

Note: For a contract to be awarded to you, your company (you) must be a North Carolina registered

Vendor in good standing. You must enter the Vendor number assigned through eVP. If you do not have a Vendor number, register at https://vendor.ncgov.com/vendor/login https://vendor.ncgov.com/vendor/login

Ver 11/2024 1

EXECUTION

In compliance with this Invitation for Bid (IFB), and subject to all the conditions herein, the undersigned Vendor offers and agrees to furnish and deliver any or all items upon which prices are bid, at the prices set opposite each item within the time specified herein.

By executing this bid, the undersigned Vendor understands that false certification is a Class I felony and certifies that:

▪ this bid is submitted competitively and without collusion (G.S. 143-54),

▪ that none of its officers, directors, or owners of an unincorporated business entity has been convicted of any violations of Chapter

78A of the General Statutes, the Securities Act of 1933, or the Securities Exchange Act of 1934 (G.S. 143-59.2), and

▪ it is not an ineligible Vendor as set forth in G.S. 143-59.1.

Furthermore, by executing this bid, the undersigned certifies to the best of Vendor’s knowledge and belief, that:

▪ it and its principals are not presently debarred, suspended, proposed for debarment, declared ineligible or voluntarily excluded from covered transactions by any Federal or State department or agency.

As required by G.S. 143-48.5, the undersigned Vendor certifies that it, and each of its sub-contractors for any Contract awarded as a result of this IFB, complies with the requirements of Article 2 of Chapter 64 of the NC General Statutes, including the requirement for each employer with more than 25 employees in North Carolina to verify the work authorization of its employees through the federal E-Verify system.

As required by Executive Order 24 (2017), the undersigned Vendor certifies will comply with all Federal and State requirements concerning fair employment and that it does not and will not discriminate, harass, or retaliate against any employee in connection with performance of any Contract arising from this solicitation.

G.S. 133-32 and Executive Order 24 (2009) prohibit the offer to, or acceptance by, any State Employee associated with the preparing plans, specifications, estimates for public Contract; or awarding or administering public Contracts; or inspecting or supervising delivery of the public Contract of any gift from anyone with a Contract with the State, or from any person seeking to do business with the State. By execution of this bid response to the IFB, the undersigned certifies, for Vendor’s entire organization and its employees or agents, that

Vendor are not aware that any such gift has been offered, accepted, or promised by any employees or agents of Vendor’s organization.

By executing this bid, Vendor certifies that it has read and agreed to the INSTRUCTION TO VENDORS and the NORTH CAROLINA GENERAL

TERMS AND CONDITIONS incorporated below. These documents can be accessed from the Ariba Sourcing Tool.

Failure to execute/sign bid prior to submittal may render bid invalid and it MAY BE REJECTED. Late bids cannot be accepted.

COMPLETE/FORMAL NAME OF VENDOR:

STREET ADDRESS: P.O. BOX: ZIP:

CITY & STATE & ZIP: TELEPHONE NUMBER: TOLL FREE TEL. NO:

PRINCIPAL PLACE OF BUSINESS ADDRESS IF DIFFERENT FROM ABOVE (SEE INSTRUCTIONS TO VENDORS ITEM #21):

PRINT NAME & TITLE OF PERSON SIGNING ON BEHALF OF VENDOR:

VENDOR’S AUTHORIZED SIGNATURE: DATE: E-MAIL:

DEPARTMENT OF ADMINISTRATION – DIVISION OF PURCHASE AND CONTRACT

Statewide Term Contract

Refer ALL Inquiries regarding this IFB to:

All correspondence with vendors shall be through the Ariba Sourcing Tool. Questions will be received in the Ariba Sourcing Tool (only) based on the schedule in Section 2.4

Invitation for Bid #: DPC-2338088290-KG

Bids will be publicly opened: October 5, 2026 at 2:00 PM ET

For Statewide Use of All State Entities Commodity # and Description: 421900 Medical Equipment &

422500 Physical and Occupational Therapy and Rehabilitation products

STC #: 4219A – Durable Medical Equipment

Bid Number: DPC-2338088290-KG Vendor: ____________________________________

Ver: 11/2024 2

FOR STATE USE ONLY: Offer accepted and Contract awarded on date of _____________________ as indicated, by _____________________________________________________________________.

(Authorized Representative of Department of Administration, Division of Purchase & Contract)

VALIDITY PERIOD

Offer shall be valid for at least one hundred twenty (120) days from date of bid opening, unless otherwise stated here: ______ days, or if extended by mutual agreement in writing of the parties. Any withdrawal of this offer shall be made in writing, effective upon receipt by the agency issuing this IFB.

BID ACCEPTANCE

If your bid is accepted, all provisions of this IFB, along with the written results of any negotiations, shall constitute the written agreement between the parties (“Contract”). The NORTH CAROLINA GENERAL TERMS AND CONDITIONS are incorporated herein and shall apply.

Depending upon the Goods or Services being offered, other terms and conditions may apply, as mutually agreed.

Ver: 11/2024 3

TABLE OF CONTENTS

1.0 PURPOSE AND BACKGROUND

1.1 CONTRACT TERM

1.2 ESTIMATED SPEND

2.0 GENERAL INFORMATION

2.1 INVITATION FOR BID DOCUMENT

2.2 E-PROCUREMENT FEE

2.3 NOTICE TO VENDORS REGARDING IFB TERMS AND CONDITIONS

2.4 IFB SCHEDULE

2.5 URGED AND CAUTIONED PRE-BID CONFERENCE

2.6 BID QUESTIONS

2.7 BID SUBMITTAL

2.8 BID CONTENTS

2.9 ALTERNATE BIDS

2.10 DEFINITIONS, ACRONYMS, AND ABBREVIATIONS

3.0 METHOD OF AWARD AND BID EVALUATION PROCESS

3.1 METHOD OF AWARD

3.2 CONFIDENTIALITY AND PROHIBITED COMMUNICATIONS DURING EVALUATION

3.3 BID EVALUATION PROCESS

3.4 PERFORMANCE OUTSIDE THE UNITED STATES

3.5 INTERPRETATION OF TERMS AND PHRASES

4.0 REQUIREMENTS

4.1 PRICING

4.2 IMPORT TARIFF (TEMPORARY SURCHARGE)

4.3 ESTIMATED QUANTITIES

4.4 ADDITIONAL SAVINGS OFFERS/REBATES

4.5 PRODUCT IDENTIFICATION

4.6 TRANSPORTATION AND IDENTIFICATION

4.7 DELIVERY AND INSTALLATION

4.7.1 DELIVERY FOR STANDARD PRODUCTS

4.7.2 STANDARD INSTALLATION

4.7.3 DELIVERY FOR CUSTOM ORDERS

4.7.4 CUSTOM INSTALLATION

4.8 ON-TIME DELIVERY RATE

4.9 DEFECTIVE PRODUCTS

4.10 PRODUCT RECALL

4.11 OUT-OF-STOCK AND BACK-ORDERS

4.12 QUALITY ACCEPTANCE INSPECTION

4.13 AUTHORIZED RESELLER

4.14 AUTHORIZED DEALERS

4.15 WARRANTY

4.16 MAINTENANCE OPTION

4.17 POST AWARD DEMONSTRATIONS (IF REQUESTED)

4.18 VENDOR'S PUBLISHED CATALOG & PRICE LISTS

Ver: 11/2024 4

4.19 DESCRIPTIVE LITERATURE

4.20 REFERENCES

4.21 BACKGROUND CHECKS

4.22 SUSTAINIBILITY EFFORTS

4.23 RETURN POLICY

4.24 PRODUCT SAFETY LISTING

4.25 VENDOR’S REPRESENTATIONS

4.26 FINANCIAL STABILITY

4.27 INSURANCE REQUIREMENTS MODIFICATION

4.28 LOBBYING ACTIVITY CERTIFICATION FOR FEDERAL GRANTS

4.29 SECRETARY OF STATE REGISTRATION

4.30 SUBCONTRACTOR

5.0 SCOPE OF WORK AND SPECIFICATIONS

SPECIFICATIONS

5.4.4 SERVICES AND REPAIR

5.4.5 WHEELCHAIR SERVICE / DME CONSULTATION

CERTIFICATION AND SAFETY LABELS

DEVIATIONS

6.0 CONTRACT ADMINISTRATION

6.1 CONTRACT MANAGER AND CUSTOMER SERVICE

6.2 ORDER CHANNEL AND PAYMENT METHOD

6.3 ELECTRONIC PRODUCT CATALOG

6.4 SALES PROMOTIONS

6.5 CONTRACT BUSINESS REVIEW MEETINGS

6.6 CONTINUOUS IMPROVEMENT

6.7 PERIODIC QUARTERLY SPEND REPORTS

6.8 ACCEPTANCE OF WORK

6.9 COORDINATION WITH THIRD-PARTY PAYERS

6.10 INVOICES

6.11 DISPUTE RESOLUTION

6.12 PRODUCT RECALL

6.13 POST AWARD PRODUCT SUBSTITUTION, ADDITIONS, & REMOVALS

6.14 PRICE ADJUSTMENTS

6.15 CONTRACT CHANGES

6.16 TAXES

6.17 ATTACHMENTS

Ver: 11/2024 5

1.0 PURPOSE AND BACKGROUND

The Department of Administration (DOA) serves as the business manager for North Carolina State government and provides leadership to State government for the effective, efficient, economical, and equitable delivery of services to the public. The department also aids and services several advocacy programs that serve diverse segments of the State’s population that have traditionally been underserved. The Division of Purchase & Contract (P&C) is the strategic force to provide the State’s entities with a catalog of Statewide Term Contracts (STC) that provide for an encompassing organized and efficient manner to pool resources to provide goods and services.

The State through the Department of Administration (DOA) Division of Purchase & Contract (P&C) is seeking qualified vendors to establish a Statewide Term Contract to furnish and deliver the State’s requirements for a comprehensive multiple manufacturer’s product line for NEW, unused and in current production commercial and institutional quality Durable Medical Equipment throughout the State of North Carolina, on an “As Needed” basis, if and when ordered by State Departments, Agencies, and Higher Education Institutions during the contract period in the following categories and subcategories:

• CATEGORY A: Wheelchairs — Upright, Standing Power, Tilt-in-Space Positioning, Cruiser Fixed Tilt Positioning, Manual Wheel, All Track HD (550lbs), All-Terrain Power, Compact Power, Hybrid Power. Bariatric/heavy-duty weight capacity available as a variant within applicable types. All Types and Accessories.

• CATEGORY B: Stair Lifts — Curved, Straight, Outdoor; Platform/Porch Lifts; Vertical Platform Lifts; Ceiling Lifts. All Types and Accessories.

• CATEGORY C: Bathroom Chairs — Shower/Commode, Tub Transfer Bench, Mobile/Tilt, Portable Shower, Stationary Shower, Transport/Rolling Shower. Bariatric weight capacity available as a variant within applicable types. All Types and Accessories.

• CATEGORY D: Mobility Aids — Rollators, Easy Stand Lifting Devices. All Types and Accessories.

• CATEGORY E: Scooters — 3-Wheel and 4-Wheel, Electric, Heavy-Duty. Bariatric weight capacity available as a variant. All Types and Accessories.

• CATEGORY F: Beds — Hospital, Home Care, Mattresses. Bariatric weight capacity available as a variant. All Types.

• CATEGORY G: Patient Lifts — Stand-Assist, Stands. Bariatric weight capacity available as a variant. All Types.

• CATEGORY H: Shower/Bath Safety — Grab Bars, Products and Accessories.

• CATEGORY I: Door Openers — Residential and Commercial automatic door openers and Accessories.

• CATEGORY J: All Other Durable Medical Products not specified in Categories A–I.

To comply with Governor Cooper’s Executive Order 80 (October 2018), North Carolina’s Commitment to Address Climate Change and Transition to a Clean Energy Economy, the contract resulting from this solicitation intends to promote the procurement of environmentally preferable products. Vendors should highlight applicable sustainability features such as:

• Use of recycled or non-toxic materials

• Energy-efficient operation and design

• Minimal, recyclable, or compostable packaging

• Product longevity and repairability

• End-of-life recycling or take-back programs

Vendors are encouraged to describe any certifications, sustainability practices, or environmental benefits associated with their offered products.

The intent of this Invitation for Bid (hereinafter, “IFB”) is to receive pricing from Vendors which will offer savings to the State and confirm, through Vendors’ submission of bids, its ability to meet the State’s needs.

The contract resulting from this IFB is convenience for State Departments and most State Agencies, and by State higher education institutions (except under the conditions specified in G.S. 115D-58.14(a) and G.S. 116-13). The Contract may also be utilized, without further competition, by non-mandatory State Agencies and Other Eligible Entities.

Bids shall be submitted in accordance with the terms and conditions of this IFB and any addenda issued hereto.

The intent of this solicitation is to award Statewide Term Contract.

https://www.ncleg.gov/EnactedLegislation/Statutes/PDF/BySection/Chapter_115D/GS_115D-58.14.pdf https://www.ncleg.gov/EnactedLegislation/Statutes/PDF/BySection/Chapter_116/GS_116-13.pdf

Ver: 11/2024 6

1.1 CONTRACT TERM

The Contract shall have an initial term of five (5) years, beginning on the date of final Contract execution (the “Effective Date”).

At any time during the contract period the State may conduct an Open Enrollment process by posting a solicitation in the Ariba Sourcing Tool for the purpose of adding new manufacturer(s) to the contract, to provide a wide coverage of Durable Medical Equipment. The awarded Vendors will remain on the contract for the duration of the contract term unless terminated for convenience.

1.2 ESTIMATED SPEND

Based on the five (5) years’ historical usage of the Statewide Term Contract (STC), the estimated spend for the term of this contract is $1,000,000.00 ($200,000.00/Year).

This amount is not guaranteed and could be more or less than the historical expenditure during the contract period. No maximum or minimum quantities are guaranteed.

2.0 GENERAL INFORMATION

2.1 INVITATION FOR BID DOCUMENT

The IFB is comprised of the base IFB document, any attachments, and any addenda released before Contract award, which are incorporated herein by reference.

2.2 E-PROCUREMENT FEE

ATTENTION: This is an NC eProcurement solicitation facilitated by the Ariba Network. The E-Procurement fee may apply to this solicitation. See paragraph entitled ELECTRONIC PROCUREMENT of the North Carolina General Terms and

Conditions.

General information on the E-Procurement Services can be found at: http://eprocurement.nc.gov/.

What is the Ariba Network?

The Ariba Network is a web-based platform that serves as a connection point for buyers and vendors. Vendors can log in to the Ariba Network to view purchase orders, respond to electronic requests for quotes, participate in Sourcing Events, and collaborate with buyers on contract documents.

For training on how to use the Sourcing Tool to view solicitations, submit questions, develop responses, upload documents, and submit offers to the State, Vendors should go to the following site:

http://eprocurement.nc.gov/training/vendor-training.

2.3 NOTICE TO VENDORS REGARDING IFB TERMS AND CONDITIONS

It shall be the Vendor’s responsibility to read the Instructions to Vendors, the North Carolina General Terms and Conditions, all relevant exhibits and attachments, and any other components made a part of this IFB and comply with all requirements and specifications herein. Vendors also are responsible for obtaining and complying with all Addenda and other changes that may be issued in connection with this IFB.

If Vendors have questions, or issues regarding any component within this IFB, those must be submitted as questions in accordance with the instructions in the BID QUESTIONS Section. If the State determines that any changes will be made as a result of the questions asked, then such decisions will be communicated in the form of an IFB addendum. The State may also elect to leave open the possibility for later negotiation and amendment of specific provisions of the Contract that have been addressed during the question-and-answer period.

http://eprocurement.nc.gov/

Ver: 11/2024 7

Other than through the process of negotiations under 01 NCAC 05B.0503, the State rejects and will not be required to evaluate or consider any additional or modified terms and conditions submitted with Vendor’s bid. This applies to any language appearing in or attached to the document as part of the Vendor’s bid that purports to vary any terms and conditions or Vendors’ instructions herein or to render the bid non-binding or subject to further negotiation. Vendor’s bid shall constitute a firm offer that shall be held open for the period required herein (“Validity Period” above).

The State may exercise its discretion to consider Vendor proposed modifications. By execution and delivery of this IFB Response, the Vendor agrees that any additional or modified terms and conditions, whether submitted purposely or inadvertently, shall have no force or effect, and will be disregarded unless expressly agreed to during negotiations and incorporated by way of a Best and Final Offer (BAFO). Noncompliance with, or any attempt to alter or delete, this paragraph shall constitute sufficient grounds to reject Vendor’s bid as nonresponsive.

2.4 IFB SCHEDULE

The table below shows the intended schedule for this IFB. The State will make every effort to adhere to this schedule.

Event Responsibility Date and Time

Issue IFB State September 4, 2026

Hold Pre-Bid

Conference

State September 14, 2026, at 2 PM EST

Microsoft Teams meeting

Join:

https://teams.microsoft.com/meet/212562543452375?p=nsGtiLff58ImjQl5Ba

Meeting ID: 212 562 543 452 375

Passcode: 2r7E3ZS7

Need help? | System reference

Dial in by phone

+1 984-204-1487,,920186524# United States, Raleigh

Find a local number

Phone conference ID: 920 186 524#

Join on a video conferencing device

Tenant key: ncgov@m.webex.com

Video ID: 111 066 494 5

More info

Submit Written

Questions

Vendor September 16, 2026

Provide Responses to Questions

State September 25, 2026

Submit Bids Vendor October 5, 2026, at 2 PM EST

Microsoft Teams meeting

Join:

https://teams.microsoft.com/meet/29576959466418?p=tWVfRB4lmEjzX5Vwzh

Meeting ID: 295 769 594 664 18

Passcode: mJ7LL69G

+1 984-204-1487,,902026083# United States, Raleigh

Find a local number

Phone conference ID: 902 026 083#

Join on a video conferencing device https://teams.microsoft.com/meet/212562543452375?p=nsGtiLff58ImjQl5Ba https://aka.ms/JoinTeamsMeeting?omkt=en-US https://teams.microsoft.com/l/meetup-join/19%3a6cb6d341d48b4b9fbcfef626a34db84a%40thread.skype/1788291301755?context=%7b%22Tid%22%3a%227a7681dc-b9d0-449a-85c3-ecc26cd7ed19%22%2c%22Oid%22%3a%22f6c59b8c-2245-4776-a0e4-96a22a13d5e7%22%7d tel:+19842041487,,920186524 https://dialin.teams.cloud.microsoft/c102d528-0544-4660-b869-294e85047e28?id=920186524 https://www.webex.com/msteams?confid=1110664945&tenantkey=ncgov&domain=m.webex.com https://teams.microsoft.com/meet/29576959466418?p=tWVfRB4lmEjzX5Vwzh https://aka.ms/JoinTeamsMeeting?omkt=en-US https://teams.microsoft.com/l/meetup-join/19%3a6cb6d341d48b4b9fbcfef626a34db84a%40thread.skype/1788291742651?context=%7b%22Tid%22%3a%227a7681dc-b9d0-449a-85c3-ecc26cd7ed19%22%2c%22Oid%22%3a%22f6c59b8c-2245-4776-a0e4-96a22a13d5e7%22%7d tel:+19842041487,,902026083 https://dialin.teams.cloud.microsoft/c102d528-0544-4660-b869-294e85047e28?id=902026083

Ver: 11/2024 8

Tenant key: ncgov@m.webex.com

Video ID: 118 980 410 0

More info

Intended Contract

Award

State October 30, 2026

2.5 URGED AND CAUTIONED PRE-BID CONFERENCE

Date: September 14, 2026

Time: 2:00 PM EST

Location: Microsoft Teams meeting

Join: https://teams.microsoft.com/meet/212562543452375?p=nsGtiLff58ImjQl5Ba

Meeting ID: 212 562 543 452 375

Passcode: 2r7E3ZS7

+1 984-204-1487,,920186524# United States, Raleigh

Find a local number

Phone conference ID: 920 186 524#

Join on a video conferencing device

Tenant key: ncgov@m.webex.com

Video ID: 111 066 494 5

More info

Contact: Kayla Glenn

Contact #: 984-236-0258

Instructions: Vendor representatives are URGED and CAUTIONED to attend the pre-bid conference and apprise themselves of the conditions and requirements which will affect the performance of the work called for by this IFB. A non-mandatory pre-bid conference is scheduled for this IFB. Submission of a bid shall constitute sufficient evidence of Vendor’s compliance and no allowance will be made for unreported conditions which a prudent Vendor would recognize as affecting the performance of the work called for in this IFB.

Vendor is cautioned that any information released to attendees during the pre-bid conference, other than that involving the physical aspects of the facility referenced above, and which conflicts with, supersedes, or adds to requirements in this IFB, must be confirmed by written addendum before it can be considered as a part of this IFB and any resulting contract.

2.6 BID QUESTIONS

Upon review of the IFB documents, Vendors may have questions to clarify or interpret the IFB in order to submit the best bid possible. To accommodate the Bid Questions process, Vendors shall submit any such questions by the “Submit Written Questions” date and time provided in the IFB SCHEDULE Section above, unless modified by Addendum.

Questions related to the content of the solicitation, or the procurement process should be directed to the person on the title page of this document via the Sourcing Tool's message board by the date and time specified in the IFB SCHEDULE Section of this IFB. Vendors will enter “IFB # DPC-2338088290-KG – Questions” as the subject of the message. Question submittals should include a reference to the applicable IFB section. This is the only manner in which questions will be received.

Questions or issues related to using the Sourcing Tool itself can be directed to the North Carolina eProcurement Help Desk at 888-211-7440, Option 2. Help Desk representatives are available Monday through Friday from 7:30 AM ET to 5:00 PM EST.

https://www.webex.com/msteams?confid=1189804100&tenantkey=ncgov&domain=m.webex.com https://teams.microsoft.com/meet/212562543452375?p=nsGtiLff58ImjQl5Ba https://aka.ms/JoinTeamsMeeting?omkt=en-US https://teams.microsoft.com/l/meetup-join/19%3a6cb6d341d48b4b9fbcfef626a34db84a%40thread.skype/1788291301755?context=%7b%22Tid%22%3a%227a7681dc-b9d0-449a-85c3-ecc26cd7ed19%22%2c%22Oid%22%3a%22f6c59b8c-2245-4776-a0e4-96a22a13d5e7%22%7d tel:+19842041487,,920186524 https://dialin.teams.cloud.microsoft/c102d528-0544-4660-b869-294e85047e28?id=920186524 https://www.webex.com/msteams?confid=1110664945&tenantkey=ncgov&domain=m.webex.com

Ver: 11/2024 9

Questions received prior to the submission deadline date, the State’s response, and any additional terms deemed necessary by the State will be posted in the Sourcing Tool in the form of an addendum and shall become an Addendum to this IFB. No information, instruction or advice provided orally or informally by any State personnel, whether made in response to a question or otherwise in connection with this IFB, shall be considered authoritative or binding. Vendors shall rely only on written material contained in an Addendum to this IFB.

2.7 BID SUBMITTAL

IMPORTANT NOTE: This is an absolute requirement. Late bids, regardless of cause, will not be opened or considered, and will be automatically disqualified from further consideration. Vendor shall bear the sole risk of late submission due to unintended or unanticipated delay. It is the Vendor’s sole responsibility to ensure its bid has been received as described in this IFB by the specified time and date of opening. Failure to submit a bid in strict accordance with instructions provided shall constitute sufficient cause to reject a Vendor’s bid(s). Solicitation responses are subject to Sealed Bidding requirements.

Vendor’s bids for this procurement must be submitted through the Sourcing Tool. For training on how to use the Sourcing Tool to view solicitations, submit questions, develop responses, upload documents, and submit offers to the State, Vendors should go to the following site: https://eprocurement.nc.gov/training/vendor-training.

Questions or issues related to using the Sourcing Tool itself can be directed to the North Carolina eProcurement Help Desk at 888-211-7440, Option 2. Help Desk representatives are available Monday through Friday from 7:30 AM EST to 5:00 PM EST.

Tips for Using the Sourcing Tool

1. Vendors should review available training and confirm that they are able to access the Sourcing Event, enter responses, and upload files well in advance of the date and time response are due to allow sufficient time to seek assistance from the North Carolina eProcurement Help Desk.

2. Vendors may submit their responses early to make sure there are no issues, and then submit a revised response any time prior to the response due date and time. The State will only review the most recent response.

3. Vendors should respond to all relevant sections of the Sourcing Event. Certain questions or items are required in order to submit a response and are denoted with an asterisk. The Sourcing Tool will not allow a response to be submitted unless all required items are completed. The Sourcing Tool will provide error messages to help identify any required information that is missing when response is submitted.

4. Simply saving your response in the Sourcing Tool is not the same as submitting your response to the State. Vendors should make sure they complete the submission process and receive a message that their response was successfully submitted.

5. Only Bids submitted through the Content Section of the Ariba Sourcing Event will be considered. Bids submitted through the Message Board will not be accepted or considered for award.

2.8 BID CONTENTS

Vendors shall provide responses to all questions and complete all attachments for this IFB that require the Vendor to provide information and upload them to the Sourcing Event in the Sourcing Tool. Vendor may not be able to submit its response in the Sourcing Tool unless all required items are addressed. Vendors shall provide authorized signatures where requested.

Failure to provide all required items, or Vendor’s submission of incomplete items, may result in the State rejecting Vendor’s bid, in the State’s sole discretion.

Vendors shall upload the following items and attachments in the Sourcing Tool:

a) Completed and signed version of EXECUTION PAGES, along with the body of the IFB.

b) Signed receipt pages of any addenda released in conjunction with this IFB, if required to be returned.

c) Vendor Response https://eprocurement.nc.gov/training/vendor-training

Ver: 11/2024 10

a. 4.7 DELIVERY AND INSTALLATION (Fill in)

b. 4.13 AUTHORIZED RESELLER (Check box)

c. 4.14 AUTHORIZED DEALERS (Check box)

d. 4.15 WARRANTY (Fill in)

e. 4.18 DESCRIPTIVE LITERATURE (Separate Document to be attached in Sourcing Event and in Attachment A

Pricing Workbook)

f. 4.29 SECRETARY OF STATE REGISTRATION (Check box)

g. 5.1 IMPLEMENTATION AND COMMUNICATION PLAN (Separate Document to be attached in Sourcing

Event)

h. 5.2 CUSTOMER SERVICE PLAN (Separate Document to be attached in Sourcing Event)

i. 6.1 CONTRACT MANAGER AND CUSTOMER SERVICE (Fill in)

j. 6.2 ELECTRONIC PRODUCT CATOLOG (CHECK BOX)

d) Completed version of ATTACHMENT A: PRICING WORKBOOK

e) Completed and signed version of ATTACHMENT: CUSTOMER REFERENCE FORM

f) Completed and signed version of ATTACHMENT: LOCATION OF WORKERS UTILIZED BY VENDOR

g) Completed and signed version of ATTACHMENT: CERTIFICATION OF FINANCIAL CONDITION

h) Completed and signed version of ATTACHMENT: CERTIFICATION FOR CONTRACTS, GRANTS, LOANS, AND COOPERATIVE

AGREEMENTS and OMB STANDARD FORM LLL

i) Completed version of ATTACHMENT: SUSTAINABILITY

2.9 ALTERNATE BIDS

Unless provided otherwise in this IFB, Vendor may submit alternate bids for comparable Goods, various methods or levels of Service(s), or that propose different options. Alternate bids must specifically identify the IFB requirements and advantage(s) addressed by the alternate bid. Each bid must be for a specific set of Goods and must include specific pricing. Each bid must be complete and independent of other bids offered. If a Vendor chooses to respond with various offerings, Vendor shall follow the specific instructions for uploading Alternate Bids in the Sourcing Tool.

2.10 DEFINITIONS, ACRONYMS, AND ABBREVIATIONS

Relevant definitions for this IFB are provided in 01 NCAC 05A .0112 and in the Instructions to Vendors found Sourcing Tool, which are incorporated herein by this reference.

1. DME (Durable Medical Equipment): Equipment and supplies ordered by a healthcare provider for everyday or extended use, typically to serve a medical purpose.

2. STC (Statewide Term Contract): A contract established for use by State agencies and other eligible entities to obtain goods and services.

3. End User: The individual patient or recipient for whom DME is ordered and who will use the equipment.

4. Manufacturer: The entity that produces or manufactures the products offered under this Contract.

5. Authorized Reseller: A Vendor authorized by the Manufacturer or an Authorized Distributor to sell its products to end users.

6. Authorized Dealer: A Vendor authorized by the Manufacturer, an Authorized Distributor, or an Authorized Reseller to sell and/or service its products.

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7. Authorized Distributor: A Vendor authorized by the Manufacturer to sell and distribute its products.

8. Standard Products: Off-the-shelf products or accessories that require no modification, customization, or special configuration prior to delivery, and are typically stocked or readily available from the manufacturer or distributor.

9. Custom Orders: Products or accessories that require modification, configuration, or customization to meet the specific needs of the end user. This may include, but is not limited to, specialized sizing, adaptive features, custom seating systems, or manufacturer-built configurations.

10. Standard Installation: Installation included at no additional cost, in which equipment arrives fully assembled and/or secured in place, ready for use, without further modifications to the site or equipment.

9. Custom Installation: : Installation of any item requiring structural mounting, anchoring, wall or floor modification, electrical or plumbing work, or other site alteration beyond standard placement and assembly, including but not limited to Lift Systems (Platform/Porch Lift, Vertical Platform Lift, Stair Lifts, and Ceiling Lifts), Door Openers, and wall-mounted Shower/Bath Safety products such as grab bars.

10. Ordering Provider: The licensed physician, nurse practitioner, physician assistant, or other licensed healthcare practitioner who prescribes or authorizes the DME item for the end user, on behalf of the Procurement Entity, and whose clinical documentation supports the order.

3.0 METHOD OF AWARD AND BID EVALUATION PROCESS

3.1 METHOD OF AWARD

North Carolina G.S. 143-52 provides a general list of criteria the State shall use to award contracts, as supplemented by the additional criteria herein. The Goods or Services being procured shall dictate the application and order of criteria; however, all award decisions shall be in the State’s best interest.

Percentage Off Manufacturer Suggested Retail Price (MSRP)

All responsive bids will be reviewed, and award or awards will be based on the responsive bid(s) that best meet the estimated requirements, taking into consideration breadth of items offered within each category/subcategory, highest percentage discount offered off the most recently published Manufacturer Suggested Retail Price (MSRP), quantity, quality, delivery, service, and geographical coverage, to include any required verifications set out herein such as, but not limited to, past performance, references, and financial documents.

Products offered must currently be available in the manufacturer's published MSRP. Submission of price schedules developed specifically for this IFB may result in disqualification from award consideration.

It is the State's intent to have multiple manufacturers and products represented across categories to ensure adequate statewide coverage and availability of durable medical equipment.

In the event that two (2) or more Vendors offer the same manufacturer's product(s), it is the intent of the State to make awards to all qualified Vendors offering those products to allow for multiple choice / purchase options regarding availability, price, and service. The percentage discount offered off the MSRP list for that manufacturer's product(s) will be listed by Vendor.

While the intent of this IFB is to award Contract(s) for all categories, the State reserves the right to make separate awards to one or more categories, to not award one or more categories, to delete categories prior to award, or to cancel this IFB in its entirety without awarding a Contract, if it is determined to be in the best interest of the State.

Vendor may bid to provide coverage for all 100 North Carolina counties or for select counties (see Section 5.2.1, Geographic Coverage). Each Product Category (see Section 5.1) is organized into Subcategories. Vendor may bid on one (1) or more Product Categories and/or Manufacturers, but MUST provide all items within each Subcategory for which it submits a bid.

The State reserves the right to waive any minor informality or technicality in bids received.

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3.2 CONFIDENTIALITY AND PROHIBITED COMMUNICATIONS DURING EVALUATION

While this IFB is under evaluation, the responding Vendor, including any subcontractors and suppliers, is prohibited from engaging in conversations intended to influence the outcome of the evaluation. See the Paragraph of the Instructions To Vendors entitled COMMUNICATIONS BY VENDORS.

Each Vendor submitting a bid to this IFB, including its employees, agents, subcontractors, suppliers, subsidiaries and affiliates, is prohibited from having any communications with any person inside or outside the using agency; issuing agency; other government agency office or body (including the procurement lead named above, any department secretary, agency head, members of the General Assembly and Governor’s office); or private entity, if the communication refers to the content of Vendor’s proposal or qualifications, the content of another Vendor’s proposal, another Vendor’s qualifications or ability to perform a resulting contract, and/or the transmittal of any other communication of information that could be reasonably considered to have the effect of directly or indirectly influencing the evaluation of proposals, the award of a contract, or both.

Any Vendor not in compliance with this provision shall be disqualified from evaluation and award. A Vendor’s proposal may be disqualified if its subcontractor and/or supplier engage in any of the foregoing communications during the time that the procurement is active (i.e., the issuance date of the procurement until the date of contract award or cancellation of the procurement). Only those discussions, communications or transmittals of information authorized or initiated by the issuing agency for this IFB or inquiries directed to the procurement lead named in this IFB regarding requirements of the IFB (prior to proposal submission) or the status of the award (after submission) are excepted from this provision.

3.3 BID EVALUATION PROCESS

Only responsive submissions will be evaluated.

The State will conduct an evaluation of responsive Bids, as follows:

Bids will be received according to the method stated in the Bid Submittal section above.

All bids must be received by the issuing agency not later than the date and time specified in the IFB SCHEDULE Section above, unless modified by Addendum. Vendors are cautioned that this is a request for offers, not an offer or request to contract, and the State reserves the unqualified right to reject any and all offers at any time if such rejection is deemed to be in the best interest of the State.

At the date and time provided in the IFB SCHEDULE Section above, unless modified by Addendum, the bids from each responding Vendor will be opened publicly and all offers (except those that have been previously withdrawn, or voided bids) will be tabulated. The tabulation shall be made public at the time it is created. When negotiations after receipt of bids is authorized pursuant to G.S. 143-49 and 01 NCAC 05B.0503, only the names of offerors and the Goods and Services offered shall be tabulated at the time of opening. Cost and price shall become available for public inspection at the time of the award. Interested parties are cautioned that these costs and their components are subject to further evaluation for completeness and correctness and therefore may not be an exact indicator of a Vendor’s pricing position.

At their option, the evaluators may request oral presentations or discussions with any or all Vendors for clarification or to amplify the materials presented in any part of the bid. Vendors are cautioned, however, that the evaluators are not required to request presentations or other clarification—and often do not. Therefore, all bids should be complete and reflect the most favorable terms available from the Vendor. Prices of bid cannot be altered or modified as part of a clarification.

Bids will generally be evaluated, based on completeness, content, cost, and responsibility of the Vendor to supply the requested Goods and Services. Specific evaluation criteria are listed in Section 3.1 METHOD OF AWARD.

Upon completion of the evaluation process, the State will make Award(s) based on the evaluation and post the award(s) to the electronic Vendor Portal (eVP), https://evp.nc.gov, under the IFB number for this solicitation. Award of a contract to one Vendor does not mean that the other bids lacked merit, but that, all factors considered, the selected bid was deemed most advantageous and represented the best value to the State.

https://evp.nc.gov/

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The State reserves the right to negotiate with one or more Vendors, or to reject all original offers and negotiate with one or more sources of supply that may be capable of satisfying the requirement, and in either case to require Vendor to submit a Best and Final Offer (BAFO) based on discussions and negotiations with the State.

3.4 PERFORMANCE OUTSIDE THE UNITED STATES

Vendor shall complete ATTACHMENT F: LOCATION OF WORKERS UTILIZED BY VENDOR. In addition to any other evaluation criteria identified in this IFB, the State may also consider, for purposes of evaluating proposed or actual contract performance outside of the United States, how that performance may affect the following factors to ensure that any award will be in the best interest of the State:

a) Total cost to the State

b) Level of quality provided by the Vendor

c) Process and performance capability across multiple jurisdictions

d) Protection of the State’s information and intellectual property

e) Availability of pertinent skills

f) Ability to understand the State’s business requirements and internal operational culture

g) Particular risk factors such as the security of the State’s information technology

h) Relations with citizens and employees

i) Contract enforcement jurisdictional issues

3.5 INTERPRETATION OF TERMS AND PHRASES

This IFB serves two functions: (1) to advise potential Vendors of the parameters of the solution being sought by the State;

and (2) to provide (together with other specified documents) the terms of the contract resulting from this procurement. The use of phrases such as “shall,” “must,” and “requirements” are intended to create enforceable contract conditions. In determining whether bids should be evaluated or rejected, the State will take into consideration the degree to which Vendors have proposed or failed to propose solutions that will satisfy the State’s needs as described in the IFB. Except as specifically stated in the IFB, no one requirement shall automatically disqualify a Vendor from consideration. However, failure to comply with any single requirement may result in the State exercising its discretion to reject a bid in its entirety.

4.0 REQUIREMENTS

This Section lists the requirements related to this IFB. By submitting a bid, the Vendor agrees to meet all stated requirements in this Section, as well as any other specifications, requirements, and terms and conditions stated in this IFB. If a Vendor is unclear about a requirement or specification or believes a change in a requirement would allow for the State to receive a better bid, the Vendor is encouraged to submit these items in the form of a question during the question and answer period in accordance with the Bid Questions Section above.

4.1 PRICING

Bid prices will be based on a percentage discount off the current manufacturer's suggested retail price list (MSRP). The Vendor shall provide a single percentage discount for each Subcategory identified in Section 5.1, Product Categories and Subcategories, and shall apply that discount consistently to all items within the Subcategory bid.

Bid price shall include the total price for each item, including shipping, delivery, handling, administrative and other similar fees. Assembly and set-up at the State's location is included in the bid price for items receiving Standard Installation in accordance with Section 4.7. Assembly and set-up costs for items meeting the Custom Installation criteria under Section 4.7.4 are excluded from the bid price and are addressed separately in Section 4.7.4. Complete ATTACHMENT A: PRICING WORKBOOK and upload in the Sourcing Tool. The pricing provided in ATTACHMENT A: PRICING WORKBOOK, or resulting from any negotiations, is incorporated herein and shall become part of any resulting contract.

The Vendor will demonstrate reasonableness of price by offering the Percentage Discount to North Carolina that is the same or better than provided in a current contract to similarly situated governmental entities (i.e. other State contracts, GSA, Veteran’s Administration, Department of Defense or other governmental entities). If the Vendor is unable to offer the

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Percentage Discount to NC that is the same or better than given to other similarly situated governmental entities, Vendor shall include with the response a brief explanation as to why they are unable to do so. The State reserves the right to request further information such as copies of other governmental contracts, to determine the reasonableness of the price offered.

4.2 IMPORT TARIFF (TEMPORARY SURCHARGE)

Pricing shall be exclusive of any pending tariffs or temporary tariff surcharge. Vendor may request a temporary tariff surcharge in ATTACHMENT A: PRICING SUBMITTAL WORKBOOK as a charge separate from the contract price. Any temporary tariff surcharge(s) associated with purchases shall be provided by way of a percentage tariff surcharge. All tariff surcharges proposed are intended to be temporary and based on current tariff implications specific to related commodities with evidence of submitted documentation of affected MSRP/PPL products. Vendor understands that the agency may request additional justification. Any temporary tariff surcharge percentage will be negotiated and mutually agreed upon. The state is not obligated to accept any proposed import tariff surcharge. Proposed tariff surcharges may be used as a factor for evaluation and award.

4.3 ESTIMATED QUANTITIES

No maximum or minimum quantities are guaranteed. It shall be understood and agreed that the State may purchase more or less than the estimated quantities during the contract period. The State reserves the right to increase or decrease the quantities as needed. The State shall not be obligated to purchase more than its normal requirements. The State will be responsible only for items requested and received.

4.4 ADDITIONAL SAVINGS OFFERS/REBATES

This component of the Pricing Response is optional, but the State encourages Vendors to provide additional financial incentives/rebates, if possible, within the scope of this IFB, that will benefit the State. These additional incentives could include, but are not limited to additional discounts based on total spend volumes, tier pricing, rebates, additional discounts by manufacturer, etc. Additional Discount Offers shall be in addition to the discounts Vendor offers as a List Item Price.

Additional Discount Offers should be provided in ATTACHMENT A: PRICING SUBMITTAL WORKBOOK.

Additional Discounts: As part of the pricing submittal, Vendors are being requested to propose an additional percentage discount which would be applied to all orders for the remainder of the contract term if and when the total orders against the contract exceed the provided amount, at any point during the life of the contract. Orders from all entities utilizing this contract will count toward the contract volume discount threshold.

Rebates: If a rebate is offered, it will be based on reported sales, on a quarterly basis (see Section 6.7 PERIODIC QUARTERLY SPEND REPORTS). The Vendor shall submit the rebate amount due by check with the “Contracts Number," “Report Amount,” and “Report Period” on either the check stub or other remittance materials. The payment shall be made by check as described herein.

Checks shall be payable to: NCDOA, Division of Purchase & Contract

Checks shall be mailed to: NCDOA, Division of Purchase & Contract, Contract Manager 1301 Mail Service Center Raleigh, NC 27699-1305

All discounts in Vendor’s bid shall remain in effect for the entire contract period and shall not be decreased. However, the discount may be increased, and any such increase shall remain in effect for the remainder of the contract period and any subsequent extensions. Volume or tier discounts, if offered, shall apply to purchase orders placed for delivery to the same location. Vendors may provide volume or tier discounts to orders that include multiple delivery points from the same agency.

The State reserves the right to accept or reject all or part of the proposed Additional Discount Offers as part of a Vendor’s Total Price Submittal Value. The State has sole discretion to not assign value to Vendor’s proposed Additional Discount Offers which the State cannot quantify or to give only partial value for Additional Discount Offers. Vendors may offer the State additional discounts using the Additional Discount Offers within ATTACHMENT A-PRICING SUBMITTAL WORKBOOK.

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4.5 PRODUCT IDENTIFICATION

SUITABILITY FOR INTENDED USE

Vendors are requested to offer only items directly complying with the specifications herein or comparable items which will provide the equivalent capabilities, features and diversity called for herein. The State reserves the right to evaluate all bids for suitability for the required use and to award the one best meeting requirements and considered to be in the State’s best interest.

4.6 TRANSPORTATION AND IDENTIFICATION

The Vendor shall deliver Free-On-Board (FOB) Destination to any requested location within the State of North Carolina with all transportation costs and fees included in the total bid price, except as provided for Custom Installation under Section 4.7.4.

When an order is placed using a purchase order, the purchase order number shall be shown on all packages and shipping manifests to ensure proper identification and payment of invoices. If an order is placed without using a purchase order, such as via phone, the Buyer’s name shall be show on all packages. A complete packing list shall accompany each shipment.

Vendors shall not ship any products until they have received an order.

4.7 DELIVERY AND INSTALLATION

The Vendor shall deliver Free-On-Board (FOB) Destination for orders shipped to a single location within: All 100 North Carolina Counties.

Successful Vendor(s) should complete delivery within fourteen (14) calendar days after receipt of purchase order for Standard Products, and within thirty (30) calendar days for custom orders, and within sixty (60) calendar days for items that are backordered and/or manufacturer delayed. See below for definitions and additional delivery details. Deliveries should be made during the Procurement Entity’s normal business hours and on regular North Carolina State business days unless other arrangements have been mutually agreed upon.

4.7.1 DELIVERY FOR STANDARD PRODUCTS

Complete delivery within fourteen (14) consecutive calendar days after receipt of purchase order.

STANDARD PRODUCTS are defined as off-the-shelf products and accessories that require no custom modifications. For example: a standard wheelchair with available accessories that can be shipped with the chair.

Standard Delivery will be made from __________________________________________ (city, state) within _____ consecutive calendar days after receipt of purchase order. Promptness of delivery shall be used as a factor in the award criteria. If delivery will be made from multiple locations, please provide details (location, days, manufacturer, etc.) on a separate page.

4.7.2 DELIVERY FOR CUSTOM ORDERS

Custom Orders shall be delivered within thirty (30) consecutive calendar days after receipt of purchase order or within sixty

(60) calendar days for items that are backordered and/or manufacturer delayed. Custom Orders require product or accessory modifications such as non-standard seat width, seat depth, back height, molded cushions, or specialized supports.

Custom Delivery will be made from __________________________________________ (city, state) within _____ consecutive calendar days after receipt of purchase order.

4.7.3 STANDARD INSTALLATION

Standard Installation is included at no additional cost. Standard Installation shall occur at the delivery location designated by the Procurement Entity, including the end user's residence when applicable. Equipment must arrive fully assembled and/or secured in place, ready for use without any further modifications to the site or equipment. Standard Products that do not require assembly (e.g., wheelchairs, walkers, canes) shall be delivered ready for immediate use and may not require any additional installation service.

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4.7.4 CUSTOM INSTALLATION

For any item requiring structural mounting, anchoring, wall or floor modification, electrical or plumbing work, or other site alteration beyond standard placement and assembly, including but not limited to Lift Systems (Platform/Porch…