WCMBP_Section_J_Attachment_3_-_Compliance_Matrix_AMD_3_.xlsx
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- Solicitation Notice for Workers' Compensation Medical Bill Processing (WCMBP) Federal contract opportunity
- Solicitation number
- DOL141RP21903
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Section J - Attachment 3 Compliance Matrix
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Requirements Compliance Matrix
| WCMBP COMPLIANCE MATRIX (Requirements from Sections B-K) | ||||||||
| *** In the event of a discrepancy between this matrix and sections of the RFP, the RFP is the authority *** | ||||||||
| *** "Shall" statements from Section I (Contract Clauses) are contractually binding, but are not included in this matrix *** | ||||||||
| *** The Government advises the Offeror to accurately and specifically identify the location of each requirement within its proposal. Failure to do so may adversely affect the rating of its proposal *** | ||||||||
| Section Identifier | Section Name | Requirement Identifier | Requirement Text | Project Reference | Proposal Reference | Complies | Exception/Deviation | Comments/Explanations |
| Identifies the RFP section where the requirement is located (e.g., C.4.2.1 or F.5.2) | Identifies the requirement to which the proposal must comply. (Rn identifies a single requirement. Rn.1 identifies the first bullet item within a requirement) | A "Unique Project Identifier," referencing a project that demonstrates prior experience with this requirement | Define section and/or page reference(s) in the proposal where the requirement is satisfied | Yes or No | Identify if the proposal identifies an exception or deviation to the requirement | Discuss relevant issues. (e.g., if the proposal does not address the requirements, describe why, the impact on system capabilities, and the advantage to the Government) | ||
| B.1 | Prices | B1 | The contractor shall include all applicable Federal, state, and local taxes in all prices. | |||||
| B.1 | Prices | B2 | The contractor shall submit prices that comply with all definitions and instruction regarding price in this section. | |||||
| B.2.2 | Other Direct Costs (ODC) | B3 | The contractor shall maintain the ODC CLIN pricing group at or below the ceiling value, unless adjustments are negotiated with the Government. | |||||
| B.2.2 | Other Direct Costs (ODC) | B4 | The contractor shall charge no overhead, G&A, or fee associated with ODCs | |||||
| B.2.2 | Other Direct Costs (ODC) | B5 | The contractor shall ensure that all travel prices are in accordance with the Federal Travel Regulations. | |||||
| B.2.2 | Other Direct Costs (ODC) | B6 | The contractor shall obtain written authorization for specific instances of travel from the Contracting Officer or COR COTR prior to incurring any travel expenses. | |||||
| B.2.2 | Other Direct Costs (ODC) | B7 | When calculating the current per diem rates the contractor shall refer to the U.S. General Services Administration (GSA) website for Travel Management | |||||
| B.3 | Pricing Elements | B8 | The contractor shall provide prices for all Contract Line Items (CLINs), including Award Term CLINs. | |||||
| B.4.1 | Volume-Sensitive Operational Data | B10 | The contractor shall use Attachment 18 as a basis of pricing. | |||||
| B.4.2 | Projected Operational Volumes | B11 | The contractor shall use Attachment 18.1 as a basis of pricing. | |||||
| B.6 | Call Center Operational Data | B12 | The contractor shall use Attachment 19 as a basis for pricing. | |||||
| C.1.3 | Global Requirements | R1131 | The Government reserves the right to amend the scope and modify the contract throughout the entire contract period to include additional related tasks and deliverables should the need arise due to a change in business or technical requirements. *NOTE- Offerors must acknowledge acceptance of this term in their proposals. | |||||
| C.1.3.1 | Federal Laws and Regulations | R0001 | The Contractor shall ensure that its WCMBP solution satisfies the requirements of the Federal Employees Compensation Act (FECA); the Black Lung Benefits Act (BLBA); and the Energy Employees Occupational Illness Compensation Program Act (EEOICPA), Parts B and E. | |||||
| C.1.3.1 | Federal Laws and Regulations | R1090 | Upon the request of the governmentThe Contractor shall ensure that its WCMBP solution satisfies the requirements of the Longshore and Harbor Workers' Compensation Act and its extensions (including the Defense Base Act). | |||||
| C.1.3.1 | Federal Laws and Regulations | R0002.1 | The Contractor shall ensure that its WCMBP solution satisfies the requirements of the following Federal regulations: The Americans with Disabilities Act and Section 508 of the Rehabilitation Act | |||||
| C.1.3.1 | Federal Laws and Regulations | R0002.2 | The Contractor shall ensure that its WCMBP solution satisfies the requirements of the following Federal regulations: The Clinger-Cohen Act of 1996 | |||||
| C.1.3.1 | Federal Laws and Regulations | R0002.3 | The Contractor shall ensure that its WCMBP solution satisfies the requirements of the following Federal regulations: The Paperwork Reduction Act of 1995 | |||||
| C.1.3.1 | Federal Laws and Regulations | R0002.4 | The Contractor shall ensure that its WCMBP solution satisfies the requirements of the following Federal regulations: Office of Management and Budget (OMB) Circular No. A-11, Part 7, Preparation, Submission and Execution of the Budget (Revised 08/03/2012) | |||||
| C.1.3.1 | Federal Laws and Regulations | R0002.5 | The Contractor shall ensure that its WCMBP solution satisfies the requirements of the following Federal regulations: Federal Financial Management Improvement Act (FFMIA) Core Financial System Requirements: http://www.gao.gov/new.items/d05225g.pdf | |||||
| C.1.3.1 | Federal Laws and Regulations | R0002.6 | The Contractor shall ensure that its WCMBP solution satisfies the requirements of the following Federal regulations: FFMIA Benefit System Requirements: http://www.gao.gov/new.items/d0422g.pdf | |||||
| C.1.3.2 | Financial and Security Audit Requirements | R0003 | The Contractor shall participate in audits (including adhoc audits) performed by DOL and its independent auditors, which may include IT security, financial statements and FISCAM, among others. | |||||
| C.1.3.2 | Financial and Security Audit Requirements | R0004 | The Contractor shall obtain the services of an independent auditor on an annual basis, effective at commencement of operations, to perform an audit for the time period specified by the U.S. Department of Labor (DOL) on the general controls and application controls surrounding the business process outsourcing of claims and bill processing performed under the Workers’ Compensation Medical Bill Process (WCMBP) contract. | |||||
| C.1.3.2 | Financial and Security Audit Requirements | R0005 | The Contractor shall ensure the audit is performed according to DOL's current fiscal-year requirements, standards established by the American Institute of Certified Public Accountants, and guidelines of the General Accounting Office's Federal Information System Controls Audit Manual (FISCAM) or other audit standards specified by the DOL. | |||||
| C.1.3.2 | Financial and Security Audit Requirements | R0006 | The Contractor shall ensure the audit provides a means for reasonable assessment that stated control objectives fairly represent the WCMBP Contractor's controls, policies and procedures relevant to OWCP internal control structure; and that control structure policies and procedures are suitably designed to achieve the specified objective. | |||||
| C.1.3.2 | Financial and Security Audit Requirements | R0007.1 | The Contractor shall provide the following deliverables to the WCMBP Program Manager (PM) and Contracting Officer's Representative (COR) by the dates specified in DOL's current fiscal-year requirements: Letter of Representation addressing WCMBP Contractor responsibility to identify control objectives and related policies and procedures | |||||
| C.1.3.2 | Financial and Security Audit Requirements | R0007.2 | The Contractor shall provide the following deliverables to the WCMBP Program Manager (PM) and Contracting Officer's Representative (COR) by the dates specified in DOL's current fiscal-year requirements: Auditor’s Letter of Representation as to independence and objectivity from the WCMBP Contractor and DOL | |||||
| C.1.3.2 | Financial and Security Audit Requirements | R0007.3 | The Contractor shall provide the following deliverables to the WCMBP Program Manager (PM) and Contracting Officer's Representative (COR) by the dates specified in DOL's current fiscal-year requirements: Auditor’s current resumes | |||||
| C.1.3.2 | Financial and Security Audit Requirements | R0007.4 | The Contractor shall provide the following deliverables to the WCMBP Program Manager (PM) and Contracting Officer's Representative (COR) by the dates specified in DOL's current fiscal-year requirements: Auditor’s most recent Peer Review | |||||
| C.1.3.2 | Financial and Security Audit Requirements | R0007.5 | The Contractor shall provide the following deliverables to the WCMBP Program Manager (PM) and Contracting Officer's Representative (COR) by the dates specified in DOL's current fiscal-year requirements: Auditor’s detailed scope document | |||||
| C.1.3.2 | Financial and Security Audit Requirements | R0007.6 | The Contractor shall provide the following deliverables to the WCMBP Program Manager (PM) and Contracting Officer's Representative (COR) by the dates specified in DOL's current fiscal-year requirements: Auditor’s letter documenting representations made by the WCMBP Contractor management during the audit | |||||
| C.1.3.2 | Financial and Security Audit Requirements | R0007.7 | The Contractor shall provide the following deliverables to the WCMBP Program Manager (PM) and Contracting Officer's Representative (COR) by the dates specified in DOL's current fiscal-year requirements: Electronic version and 5 hardcopies of the complete audit report | |||||
| C.1.3.2 | Financial and Security Audit Requirements | R0007.8 | The Contractor shall provide the following deliverables to the WCMBP Program Manager (PM) and Contracting Officer's Representative (COR) by the dates specified in DOL's current fiscal-year requirements: Plan of action and milestones (POA&M), according to OWCP specifications, for weaknesses identified in audits | |||||
| C.1.3.2 | Financial and Security Audit Requirements | R0008 | The Contractor shall participate in audit planning, performance and follow-up activities, including but not limited to conference calls and clarifying questions with the Government and Government-contracted auditors | |||||
| C.1.3.2 | Financial and Security Audit Requirements | R0009 | The Contractor shall implement corrective actions to resolve identified weaknesses identified during audits. | |||||
| C.1.3.3 | Implementation: Contractor Responsibilities | R0010 | The Contractor shall establish and maintain production facilities, located in the continental U.S. and no more than 180 minutes travel time from the destination airport that would be used when flying from/to Washington, DC | |||||
| C.1.3.3 | Implementation: Contractor Responsibilities | R0011 | The Contractor shall establish and maintain backup facilities, sufficiently distant from the primary facility that they would be available to assume operations in the event of a regional disaster. | |||||
| C.1.3.3 | Implementation: Contractor Responsibilities | R0012 | The Contractor shall provide and maintain all infrastructures (facilities, hardware, software) necessary to meet the Government’s business, volume, and timeliness requirements. | |||||
| C.1.3.3 | Implementation: Contractor Responsibilities | R0013 | The Contractor shall notify the Government of all facilities used to support the WCMBP. | |||||
| C.1.3.3 | Implementation: Contractor Responsibilities | R0014 | The Contractor shall develop, implement, and document all Government-approved processes required for each functional area. | |||||
| C.1.3.3 | Implementation: Contractor Responsibilities | R0015 | The Contractor shall develop and implement the workflows, approved by the Government, for governing the rules and processing for each functional area process. | |||||
| C.1.3.3 | Implementation: Contractor Responsibilities | R0016 | The Contractor shall implement project management controls to measure, report and control performance against Other Direct (ODC) costs and schedule. These project management controls shall apply to both implementation and operational phases of this contract. | |||||
| C.1.3.3 | Implementation: Contractor Responsibilities | R0017 | The Contractor shall provide and use separate development and testing environments that replicate the production processing capabilities. The test environment(s) used for System Integration Test, Performance and Volume Test and Parallel Test shall exactly replicate the production environment. | |||||
| C.1.3.3 | Implementation: Contractor Responsibilities | R0018 | The Contractor's Government Acceptance Test Environment shall exactly replicate the production processing capabilities and allow Government users to perform comprehensive functional area process testing, system function testing, and user interface testing and validation. The Contractor will provide all Government-identified support during the Government Acceptance Test. | |||||
| C.1.3.3 | Implementation: Contractor Responsibilities | R0019 | The Contractor’s Training Environment shall replicate the production processing capabilities and allow the Contractor and the Government to provide hands-on training to users. | |||||
| C.1.3.3 | Implementation: Contractor Responsibilities | R0020 | The Contractor shall demonstrate the accuracy and performance of its processes by processing data in the new operational environment, comparing the results with the results from processing the same data in the current production operations, documenting these results, and resolving any inconsistencies to the satisfaction of the Government. (Parallel Test and Performance and Volume Test) | |||||
| C.1.3.3 | Implementation: Contractor Responsibilities | R0021 | The Contractor shall develop and maintain all documentation for each functional and operational area, and provide the most current versions of that documentation to the Government. | |||||
| C.1.3.3 | Implementation: Contractor Responsibilities | R0022 | The Contractor shall develop and maintain electronic versions of all CBP documents, (e.g., plans, training materials, and other publications) in a format that provides all authorized Government personnel with electronic access, on a 24/7 basis, to all electronic copies. | |||||
| C.1.3.3 | Implementation: Contractor Responsibilities | R0023 | The Contractor shall develop, submit to the Government for review and approval, and maintain the approved WCMBP Medical Bill Operations Manual (MBOM) for each OWCP program (each OWCP Program will have a separate MBOM) that details and includes by section all of the Contractor's standard operating procedures (SOPs) for each aspect of OWCP's medical bill processing operations (including, but not limited to scanning, data entry, authorizations, bill resolution, call center, triage nurse, etc | |||||
| C.1.3.3 | Implementation: Contractor Responsibilities | R0024 | The Contractor shall deliver WCMBP deliverables/documentation in the formats required and approved by the Government. All deliverables submitted to the Government for initial review shall be in final form and complete, as far as the Contractor can determine. | |||||
| C.1.3.3 | Implementation: Contractor Responsibilities | R0025 | The Contractor shall provide the capability for information to be transmitted to claimants and providers electronically and/or via U.S. Postal Service (USPS) letter (in that order of preference). | |||||
| C.1.3.3 | Implementation: Contractor Responsibilities | R0026 | The Contractor shall be responsible for the accuracy of its products and deliverables, and implementation of technologies that are effective, and professional in presentation. | |||||
| C.1.3.3 | Implementation: Contractor Responsibilities | R0027 | The Contractor shall provide all deliverables in a Government acceptable format (To include any requests for program specific deliverables applicable for each OWCP program). All deliverables must be approved by the Government. | |||||
| C.1.3.3 | Implementation: Contractor Responsibilities | R0028 | The Contractor shall be responsible for all deliverables and for ensuring that they address 100 percent of the functionality and content specified in the WCMBP requirements. | |||||
| C.1.3.3 | Implementation: Contractor Responsibilities | R0029 | The Contractor shall schedule deliverables to provide time to accommodate Government review, test and approval/rejection (if appropriate) and Contractor revision and resubmittal of any deliverable that is not accepted by the Government. | |||||
| C.1.3.3 | Implementation: Contractor Responsibilities | R0030 | The Contractor shall provide all deliverables to the Government as scheduled so that the Government has adequate time to perform its review, make any comments, and/or perform any testing to the deliverable as applicable. This will allow time for the Contractor to perform any required updates and resubmit the deliverables for Government review and/or testing where applicable. | |||||
| C.1.3.3 | Implementation: Contractor Responsibilities | R1005 | The Contractor shall maintain 7 years of bill history (to include complete history of paid, denied, adjustments, reports and reversal of bills and all bill-related document images) in a form that can be immediately accessed by users at any time (this does not apply to documents addressed in PWS Section 6 DFEC Document Imaging). | |||||
| C.1.3.3 | Implementation: Contractor Responsibilities | R1006 | For data older than 7 years, the Contractor shall maintain such data in a medium that provides access to the data within 2 days of a users request, to include but not limited to: the complete history of paid, denied, adjustments, reports, and reversal of bills, and all bill related document images in a form that can be immediately accessed by the user. (This does not apply to documents addressed in PWS Section 6 Document Imaging). | |||||
| C.1.3.3 | Implementation: Contractor Responsibilities | R1013 | The Contractor shall maintain call center phone call conversation recordings for the lifecycle of the call center operations for all OWCP programs. These recordings shall be cross-referenced to the case/claimant numbers and daily call logs (e.g. with a date time stamp) and must be reviewable in a nonproprietary audio format. | |||||
| C.1.3.4 | Operations: Contractor Responsibilities | R0031 | The Contractor shall staff and operate, on a schedule specified by the Government, the Call Center and Interactive Voice Response (IVR) functions to satisfy provider and claimant inquiries based upon core and unique requirements for all OWCP programs. | |||||
| C.1.3.4 | Operations: Contractor Responsibilities | R1009 | The Contractor shall generate all external correspondence based on the Government-approved templates for all OWCP programs. | |||||
| C.1.3.4 | Operations: Contractor Responsibilities | R1010 | The Contractor shall scan all documents (including all external correspondence) and create image files using standard Tagged Image File Format (TIFF) Group IV format at 200 x 200 pixels per inch (PPI) and implement Forms Overlay to capture the images appropriately for red dropout documents (HCFA 1500, UB04, and NCPDP) and any other forms submitted in red dropout. The result of this will be an imaged forms display equivalent in format to the hardcopy form. The Contractor shall provide ability to extract document images in .pdf format with Bates numbering assigned by the courts upon DOL request. | |||||
| C.1.3.4 | Operations: Contractor Responsibilities | R0032 | The Contractor shall maintain images of all correspondence in the Contractor's image repository for immediate, secure access by Contractor and Government staff. | |||||
| C.1.3.4 | Operations: Contractor Responsibilities | R0033 | The Contractor shall perform QA and QC assessments of all functional area processes by reviewers independent of the staff performing the function. | |||||
| C.1.3.4 | Operations: Contractor Responsibilities | R0034 | The Contractor shall monitor performance and work quality, using standards established by the Government, and provide periodic reports to the Government based on those monitoring activities. Periodic reports should include, but are not limited to, monthly performance assessment data and trend analysis, projected outlook for upcoming months and progress against expected trends, including a corrective action plan analysis (when appropriate), recommendations for improved efficiency and/or effectiveness, and issues and concerns for contractor side and government side. | |||||
| C.1.3.4 | Operations: Contractor Responsibilities | R0035 | The Contractor shall initiate and maintain continuous improvement processes to improve functional area and system performance and quality and provide reports each quarter to the Government documenting the results of those processes. | |||||
| C.1.3.4 | Operations: Contractor Responsibilities | R0036.1 | The Contractor shall immediately notify the Government of any functional area or processing failure after identifying the failure. | |||||
| C.1.3.4 | Operations: Contractor Responsibilities | R0036.2 | Notification timelines are as follows: Severity Level 1 System-wide failure or a module/product crashes, or the defect causes non-recoverable conditions (e.g., system-wide data loss). It applies to the system as a whole or involves multiple components. The defect prevents critical system-wide functionality or a loss of critical data. It does not have a workaround. Test execution cannot proceed for any functional component. The entire application will not work. Examples include: The system crashes, General Protection Faults, Database or file corruption, System-wide data loss, Program hangs requiring reboot, It prevents any further testing or results in severely corrupting the test environment. Contractor shall notify the government immediately 100% of the time. Frequency – Hourly. | |||||
| C.1.3.4 | Operations: Contractor Responsibilities | R0036.3 | Severity Level 2 Major component is unusable due to failure or incorrect functionality. The defect prevents major subsystem functionality or creates a loss of major subsystem specific data. There is no acceptable workaround. Test execution cannot proceed for a functional area. An area of the application or primary path (Portal, Workflow) will not work or a subsystem specific data table is corrupt (e.g., Bill Edit table is corrupt). Contractor shall notify the government immediately 100% of the time. Frequency – Hourly. | |||||
| C.1.3.4 | Operations: Contractor Responsibilities | R0036.4 | Severity Level 3 Functionality within a component fails or there is incorrect functionality of component or process. The defect affects all functionality or data not covered by Severity 1 or 2. Can have a Level 3 with or without a workaround. Provider enrollment function within the portal fails. Contract shall notify the government within 1 working day 100% of the time. Frequency – Weekly. | |||||
| C.1.3.4 | Operations: Contractor Responsibilities | R0036.5 | Severity Level 4 Minor issue or cosmetic issue. Workaround not needed. Usability errors; screen or report errors that do not materially affect quality and correctness of function, intended use or results. A common one is spelling errors. Contractor shall respond to the government within 3 working days of notification 100 % of the time. Frequency – Monthly. | |||||
| C.1.3.4 | Operations: Contractor Responsibilities | R0038 | The Contractor shall develop and submit a corrective action plan to the Government for approval, within three workdays of identifying processing deficiencies that adversely impact the efficiency or accuracy of processing or , for any item(s) that fail, during that reporting period, to meet (by four (4) or more percentage points) their performance standards with the monthly Performance Reports,. The Contractor shall make any required modifications to the plan within one workday of receiving feedback from the Government. Any assessment of liquidated damages is dependent on the severity of the deficiencies. | |||||
| C.1.3.4 | Operations: Contractor Responsibilities | R0040 | The Contractor shall provide reference books (e.g., ICD-9/10CM, Health Care Common Procedural Coding System [HCSPCS], CPT, American Dental Association Current Dental Terminology (ADA CDT), Surgical Cross Coder, Physician's Desk Reference [PDR], Merck Manuals, Diagnostic Relational Grouping Expert (DRG Expert, etc.), and web-based references ICD-9/10 Expert and Encoder Pro; for Contractor staff and for Government staff as requested in Section J. | |||||
| C.1.3.4 | Operations: Contractor Responsibilities | R0041 | The Contractor shall provide authorized users with electronic query capabilities (both canned and ad hoc) against all records and transactions, valid from the time a transaction is electronically stored in the WCMBP database until the Government authorizes deleting those records/transactions from the WCMBP database. | |||||
| C.1.3.4 | Operations: Contractor Responsibilities | R1100 | At the direction of the government, the Contractor shall implement a CSR, upon request of OWCP, to support the Division of Longshore and Harbor Workers' Compensation (DLHWC) through the WCMBP solution. | |||||
| C.1.3.5 | Maintenance: Contractor Responsibilities | R0042 | The Contractor shall notify the Government of any failure that affects any functional area or processing operations. | |||||
| C.1.3.5 | Maintenance: Contractor Responsibilities | R1025 | The Contractor shall follow Government established schedules for updating data, reference files and other supporting data for each WCMBP functional area. | |||||
| C.1.3.5 | Maintenance: Contractor Responsibilities | R1026 | The Contractor shall retain ICD-9 code processing capability (to include the treatment suite tools) for medical bills submitted on or after 10/1/20142015 as directed by the Government and required for all functional areas of the OWCP WCMBP. | |||||
| C.2 | Project Planning and Control | R1124 | To mitigate risk, all plans and schedules shall include adequate time for development and comprehensive testing (e.g., system integration, acceptance, regression testing, etc.) and time for the Government to review and accept/reject the deliverables. |
| C.2 | Project Planning and Control | R1125 | The Contractor shall successfully test all requirements and the WCMBP system from end-to-end, in a System Integration Test, as well as complete volume and performance testing and parallel testing prior to releasing the system to the Government for Acceptance Testing. | ||
| C.2 | Project Planning and Control | R1126 | The WCMBP system shall successfully pass all Government Acceptance Tests prior to receiving Government certification for Operational readiness. | ||
| C.2 | Project Planning and Control | R1130 | Existing data, provided by the incumbent (with Government oversight), shall be converted by the Contractor and migrated to the test environment before this end-to-end test period begins. | ||
| C.2.1.1 | Transition-In: Contractor Responsibilities | R1027 | The Contractor shall submit for Government review and approval templates for all contractual deliverables for which the Government has not furnished a template for the Contractor to use. (See Section F for list of contractual deliverables and Section J for list of templates that the Government will furnish) | ||
| C.2.1.1 | Transition-In: Contractor Responsibilities | R1028 | The Contractor shall ensure that all data, deliverables, and reports generated under the terms of this contract are, and shall always remain, the property of the Government. | ||
| C.2.1.1 | Transition-In: Contractor Responsibilities | R0044 | The Contractor shall cooperate and work in good faith with the incumbent Central Bill Process (CBP) contractor and the incumbent Central Mailroom contractor and shall coordinate and negotiate with the Government differences between the incumbent’s Transition-Out Plan and the Contractor’s plans and preparation for assuming operations. | ||
| C.2.1.1 | Transition-In: Contractor Responsibilities | R0045 | The Contractor shall develop, submit for Government review and approval, and maintain and utilize a Project Management Plan (PMP) that addresses project planning and control activities including but not limited to communications planning, change management, transition-in planning, and risk management planning. | ||
| C.2.1.1 | Transition-In: Contractor Responsibilities | R0046 | In order to implement all WCMBP requirements by the Go-Live date, the The Contractor shall prepare a detailed work breakdown structure and a fully resource-loaded and baselined project schedule, for Government review and approval within 60 days after contract award, for implementing all the requirements for each functional area by the Go-Live date. The Contractor shall develop, distribute, and maintain this project schedule in the government required version of Microsoft Office Project (currently version 2007). To provide sufficient detail, each work breakdown structure task should equal no more than 40 person-hours of effort for each resource assigned to the task. | ||
| C.2.1.1 | Transition-In: Contractor Responsibilities | R0047 | The Contractor shall develop and submit for Government approval, a Technical Implementation Plan which contains a description of the major technical tasks involved in the implementation, and the overall resources needed to support the implementation effort (e.g., hardware, software, facilities, materials, and personnel). | ||
| C.2.1.1 | Transition-In: Contractor Responsibilities | R0048 | The Contractor shall develop, utilize, and maintain a risk management program during transition-in that, subject to Government approval, identifies risks and prioritizes these risks according to impact and probability. The risk management program shall be described in the Project Management Plan that is submitted for government review / approval. | ||
| C.2.1.1 | Transition-In: Contractor Responsibilities | R0050 | The Contractor shall develop shall finalize the draft Transition-In Plan, submitted with the proposal, for Government review and approval. The Transition-In Plan will organize the Contractor tasks during the transition-in phase, a risk mitigation strategy for risks identified as having a significant impact on implementation and processing capabilities. | ||
| C.2.1.1 | Transition-In: Contractor Responsibilities | R0051 | The Contractor shall have a Contingency Plan(s) in place, subject to Government approval, to cover implementation problems during the transition from the existing WCMBP vendor to the new WCMBP vendor. The Contractor shall evaluate and identify all contingency plans necessary to accomplish this implementation by the go-live date. | ||
| C.2.1.2 | Requirements Analysis | R0052 | The Contractor shall support requirements capture by meeting with Government subject matter experts (SMEs) and using the requirements in the RFP and government-furnished Requirements Specification Documents (RSDs) as a baseline for developing detailed WCMBP requirements, and shall update all RSDs for government review and approval. The meeting site shall be in the Government’s Washington, DC Frances Perkins Building facility. | ||
| C.2.1.2 | Requirements Analysis | R0053 | The Contractor shall propose “user friendly” features and characteristics as part of the requirements capture process. | ||
| C.2.1.2 | Requirements Analysis | R0054 | The Contractor shall provide an interface that uses understandable terminology that the Contractor shall develop with input from DOL/OWCP PMO and SMEs | ||
| C.2.1.2 | Requirements Analysis | R0055 | The Contractor shall provide an interface to user accessible components of the WCMBP service that maximizes ease of learning, ease of use, and available user assistance tools (“user friendly”), while minimizing keystrokes. The Contractor shall propose performance requirements for keystrokes and mouse-clicks required to accomplish tasks and minimizing response time to user input. This interface will be submitted to the Government for review and approval. | ||
| C.2.1.2 | Requirements Analysis | R0056.1 | The Contractor shall meet with Government SMEs, PMO staff and OWCP managers (at the Government's site in Washington, DC) to validate that functional area requirements have been captured completely and accurately, and to demonstrate that the Contractor understands the objectives and scope, prior to implementing the Contractor's solution for the functional area including but not limited to: Workflows, report templates, and screens, | ||
| C.2.1.2 | Requirements Analysis | R0056.2 | The Contractor shall meet with Government SMEs, PMO staff and OWCP managers (at the Government's site in Washington, DC) to validate that functional area requirements have been captured completely and accurately, and to demonstrate that the Contractor understands the objectives and scope, prior to implementing the Contractor's solution for the functional area including but not limited to: Functional prototypes | ||
| C.2.1.2 | Requirements Analysis | R0056.3 | The Contractor shall meet with Government SMEs, PMO staff and OWCP managers (at the Government's site in Washington, DC) to validate that functional area requirements have been captured completely and accurately, and to demonstrate that the Contractor understands the objectives and scope, prior to implementing the Contractor's solution for the functional area including but not limited to: Flow charts, processing diagrams, and data requirements | ||
| C.2.1.2 | Requirements Analysis | R0056.4 | The Contractor shall meet with Government SMEs, PMO staff and OWCP managers (at the Government's site in Washington, DC) to validate that functional area requirements have been captured completely and accurately, and to demonstrate that the Contractor understands the objectives and scope, prior to implementing the Contractor's solution for the functional area including but not limited to: Processing walk-throughs | ||
| C.2.1.2 | Requirements Analysis | R0057 | The Contractor shall include all Government-approved functional requirements in Specification Document(s) for Government review and approval. | ||
| C.2.1.2 | Requirements Analysis | R0058.1 | The Contractor shall develop and submit a requirements traceability matrix (RTM), as part of its requirements specification that includes all Government-validated requirements. The RTM format satisfies the following criteria: Reviewed and Approved by the Government. | ||
| C.2.1.2 | Requirements Analysis | R0058.2 | The Contractor shall develop and submit a requirements traceability matrix (RTM), as part of its requirements specification that includes all Government-validated requirements. The RTM format satisfies the following criteria: Tracked and cross-referenced against WCMBP functional and non-functional requirements and traces the requirements to test scenarios and test cases. | ||
| C.2.1.2 | Requirements Analysis | R0058.3 | The Contractor shall develop and submit a requirements traceability matrix (RTM), as part of its requirements specification that includes all Government-validated requirements. The RTM format satisfies the following criteria: Available for reference by the Contractor’s implementation teams. | ||
| C.2.1.2 | Requirements Analysis | R0058.4 | The Contractor shall develop and submit a requirements traceability matrix (RTM), as part of its requirements specification that includes all Government-validated requirements. The RTM format satisfies the following criteria: Used to develop test scenarios, test cases, test scripts and user documentation. | ||
| C.2.1.2 | Requirements Analysis | R0058.5 | The Contractor shall develop and submit a requirements traceability matrix (RTM), as part of its requirements specification that includes all Government-validated requirements. The RTM format satisfies the following criteria: Support traceability as part of the testing processes (including integration testing by the Contractor and acceptance testing by the Government). | ||
| C.2.1.2 | Requirements Analysis | R0058.6 | The Contractor shall develop and submit a requirements traceability matrix (RTM), as part of its requirements specification that includes all Government-validated requirements. The RTM format satisfies the following criteria: Established and maintainable via a dedicated application | ||
| C.2.1.3 | Customization: Contractor Responsibilities | R0059 | The Contractor shall develop and implement a fully operational and comprehensive WCMBP capability no later than the Go-Live event. | ||
| C.2.1.3 | Customization: Contractor Responsibilities | R0060 | The Contractor shall provide a solution that accepts existing WCMBP data via existing interfaces, and that maximizes ease of transition for the Government’s WCMBP staff members (e.g. to the extent possible, retain naming conventions, not disrupt Government case management systems, etc.) | ||
| C.2.1.3 | Customization: Contractor Responsibilities | R0061 | The Contractor shall, as part of its effort to support the successful implementation and operation of the Government’s WCMBP processes, finalize development of all deliverable documentation in accordance with the most current DOL approved Implementation Schedule. | ||
| C.2.1.3 | Customization: Contractor Responsibilities | R0062 | The Contractor shall develop, submit for Government approval and maintain and utilize a WCMBP Test Plan (including test schedules, test scenarios, test cases, and test scripts) that addresses all aspects of the Contractor’s testing program. | ||
| C.2.1.3 | Customization: Contractor Responsibilities | R0063 | The Contractor shall develop and submit for Government approval, a Data Management Plan to address in detail the migration of data from the current vendor and the management and maintenance of data by the Contractor. | ||
| C.2.1.3 | Customization: Contractor Responsibilities | R0064 | The Contractor shall develop and submit, for Government approval, an Assumption of Operations Plan to address the logistical details of assuming operations from the current vendor and communications to affected stakeholders. | ||
| C.2.1.3 | Customization: Contractor Responsibilities | R0066 | The Contractor shall develop, submit for Government approval and maintain and utilize Contingency Plan(s) to address (1) Disaster Recovery of all IT systems employed by the Contractor to support its WCMBP processes and (2) Business Continuity Plan to address continuity of automated and manual operations after a disaster. | ||
| C.2.1.3 | Customization: Contractor Responsibilities | R0068 | The Contractor shall develop, submit, for Government approval and maintain comprehensive Provider and Claimant Outreach Plans that detail plans to educate providers and claimants about the transition to new WCMBP services, re-enrollment processes, and ongoing WCMBP operations. | ||
| C.2.1.3 | Customization: Contractor Responsibilities | R0069 | The Contractor shall develop, submit for Government approval and maintain a Quality Management Plan for ensuring that operations meet or exceed the performance standards set forth in the contract. | ||
| C.2.1.4 | Comprehensive Testing Program | R0070 | The Contractor shall document, and submit for Government review and approval, its testing program in a WCMBP Test Plan that addresses unit, integration, retest, regression, volume, and performance, and parallel testing methodologies. | ||
| C.2.1.4 | Comprehensive Testing Program | R0071 | The Contractor shall use the RTM to track requirements from requirements specification through the completion of all development, integration, and acceptance testing for each OWCP program. | ||
| C.2.1.4 | Comprehensive Testing Program | R0072 | The Contractor shall use the RTM as a basis to document the creation, modification, and tracking of test scenarios, test cases and test scripts for each requirement associated with each OWCP program. | ||
| C.2.1.4 | Comprehensive Testing Program | R0073 | The Contractor shall, as specified in this document, provide isolated environments that exactly replicate the WCMBP production processing capabilities for Contractor and Government staff to conduct System Integration Tests and Government Acceptance tests and train on the WCMBP functional processes. | ||
| C.2.1.4 | Comprehensive Testing Program | R0074 | The Contractor shall document and resolve inconsistencies, resulting from running test data in parallel environments, to the satisfaction of the Government. | ||
| C.2.1.4 | Comprehensive Testing Program | R0075 | The Contractor shall successfully test (all test scripts receive a “Pass”) all electronic and manual processes within the WCMBP including all Government-approved requirements. | ||
| C.2.1.4 | Comprehensive Testing Program | R0076.1 | The Contractor shall be responsible for ensuring that when a change is made to the WCMBP system, the change does not have adverse impacts. To accomplish this, the Contractor shall: Evaluate all proposed changes to the Government-accepted WCMBP system/components to establish and quantify the impact and location of these changes. | ||
| C.2.1.4 | Comprehensive Testing Program | R0076.2 | The Contractor shall be responsible for ensuring that when a change is made to the WCMBP system, the change does not have adverse impacts. To accomplish this, the Contractor shall: Include mandatory regression testing whenever changes are made and document the results of all regression tests. | ||
| C.2.1.4 | Comprehensive Testing Program | R0076.3 | The Contractor shall be responsible for ensuring that when a change is made to the WCMBP system, the change does not have adverse impacts. To accomplish this, the Contractor shall: Document, explain, resolve, and retest any adverse effects/failed test steps identified during regression testing. | ||
| C.2.1.4 | Comprehensive Testing Program | R0076.4 | The Contractor shall be responsible for ensuring that when a change is made to the WCMBP system, the change does not have adverse impacts. To accomplish this, the Contractor shall: Resolve/repair/retest any WCMBP system/component anomalies identified in the course of regression testing. | ||
| C.2.1.4 | Comprehensive Testing Program | R0076.5 | The Contractor shall be responsible for ensuring that when a change is made to the WCMBP system, the change does not have adverse impacts. To accomplish this, the Contractor shall: Provide reports on the status of the regression tests conducted, and of the test results, to the Government. | ||
| C.2.1.4 | Comprehensive Testing Program | R0078.1 | The Contractor shall submit for Government review and approval, in its WCMBP Test Plan, plans for retesting after test failures. Specifically, the Contractor shall: Develop and follow a strategy and methodology for dealing with test failures. | ||
| C.2.1.4 | Comprehensive Testing Program | R0078.2 | The Contractor shall submit for Government review and approval, in its WCMBP Test Plan, plans for retesting after test failures. Specifically, the Contractor shall: Allocate time and resources to accommodate comprehensive retesting of functional components. | ||
| C.2.1.4 | Comprehensive Testing Program | R0078.3 | The Contractor shall submit for Government review and approval, in its WCMBP Test Plan, plans for retesting after test failures. Specifically, the Contractor shall: Develop and follow a strategy for regression testing following changes to the system after correction of test anomalies. | ||
| C.2.1.4 | Comprehensive Testing Program | R0079 | The Contractor shall, after each test, provide the Government with detailed documentation of the results from all tests that were completed. | ||
| C.2.1.4 | Comprehensive Testing Program | ||||
| Integration Testing | R0080 | The Contractor shall develop and deliver for government approval test artifacts which include test/use cases, test scripts, and test scenarios prior to starting the System Integration Test phase. | |||
| C.2.1.4 | Comprehensive Testing Program | ||||
| Integration Testing | R0081 | The Contractor shall document the expected outcomes for each test step included in test scripts. | |||
| C.2.1.4 | Comprehensive Testing Program | ||||
| Integration Testing | R0082 | The Contractor shall successfully test all Government-required WCMBP functions and processes using data from existing operations and compare with results from existing operations using the same data. | |||
| C.2.1.4 | Comprehensive Testing Program | ||||
| Integration Testing | R0083 | The Contractor shall document the results of testing all Government-required WCMBP functions and processes using data from existing operations and compare with results from existing operations using the same data. | |||
| C.2.1.4 | Comprehensive Testing Program | ||||
| Integration Testing | R1030 | The Contractor shall successfully test (all test steps are rated as “Pass”) all Government-approved WCMBP requirements, and all defects are corrected and retested successfully as required by the Government. | |||
| C.2.1.4 | Comprehensive Testing Program | ||||
| Integration Testing | R0084 | The Contractor shall use valid test data when each test is conducted. | |||
| C.2.1.4 | Comprehensive Testing Program | ||||
| Integration Testing | R0085 | The Contractor shall perform both volume and performance modeling/testing to determine if its processes adequately handle the WCMBP’s expected volumes. | |||
| C.2.1.4 | Comprehensive Testing Program | ||||
| Integration Testing | R0086 | The Contractor shall perform volume and performance testing of the WCMBP system based on Government-required transaction volumes. | |||
| C.2.1.4 | Comprehensive Testing Program | ||||
| Integration Testing | R0087 | The Contractor shall use simulation tools and methods, if appropriate, and shall include a description of its volume testing approach and schedule in its WCMBP Test Plan. | |||
| C.2.1.4 | Comprehensive Testing Program | ||||
| Integration Testing | R0089 | The Contractor shall submit reports to the Government for review and approval on the results of all WCMBP system integration testing, including expected and actual results. | |||
| C.2.1.4 | Comprehensive Testing Program | ||||
| Integration Testing | R0090 | The Contractor shall document all test results and document, explain, and resolve all discrepancies for Government review. | |||
| C.2.1.4 | Comprehensive Testing Program | ||||
| Government Acceptance Testing | R0091 | The Contractor shall provide a separate testing environment that exactly replicates the WCMBP production processing capabilities for the Government to perform Government Acceptance Testing. | |||
| C.2.1.4 | Comprehensive Testing Program | ||||
| Government Acceptance Testing | R0092 | The Contractor shall support the Government in performance of Government Acceptance Testing of all Government-required WCMBP functions as they are developed (and before Operations Certification Testing). The Contractor shall provide functional components and interfaces to external users to support Government Acceptance Testing and system administration, configuration management, system developers, data administration, mailroom administration, network administration, and pharmacy administration resources as requested by the Government. The Contractor personnel shall perform their assigned operational tasks as directed by the Government during Government Acceptance Testing. | |||
| C.2.1.4 | Comprehensive Testing Program | ||||
| Government Acceptance Testing | R0093 | The Contractor shall provide valid data for Government Acceptance Testing in all test environments. | |||
| C.2.1.4 | Comprehensive Testing Program | ||||
| Government Acceptance Testing | R0094 | The Contractor shall provide the Government with the tools required to perform Government Acceptance Testing including, but not limited to, user documentation and test accounts/passwords, defect reporting system clients, etc. | |||
| C.2.1.4 | Comprehensive Testing Program | ||||
| Government Acceptance Testing | R0095 | The Contractor shall be responsible for correcting problems discovered during Government Acceptance Testing and notify the Government when the WCMBP GAT system is available for retesting. | |||
| C.2.1.4 | Comprehensive Testing Program | ||||
| Government Acceptance Testing | R1127 | Prior to starting production operations, the Contractor shall perform end-to-end Operations Certification Testing and ensure all operations documentation and procedures are complete. | |||
| C.2.1.4 | Comprehensive Testing Program | ||||
| Government Acceptance Testing | R1128 | The Contractor shall execute the events listed below in the following order, unless otherwise directed by the government: |
1. Government Acceptance Testing (GAT)
2. Operations Certification Testing (in the production environment)
3. Operations Readiness Review (key milestone)
4. Begin Assumption of Operations Phase (begins on bill hold date)
5. Go-Live
| C.2.1.4 | Comprehensive Testing Program | ||||
| Government Acceptance Testing | R1096 | The Contractor shall conduct Government Acceptance Testing (GAT) successfully prior to conducting Operations Certification Testing. | |||
| C.2.1.4 | Comprehensive Testing Program | ||||
| Government Acceptance Testing | R1097 | The Contractor shall conduct Operations Certification Testing successfully in the production environment after GAT and prior to Operations Readiness Review. Operations Certification Testing shall include manual and automated tests and final checks to ensure, after the WCMBP system components are migrated from the test environment to the production environment, that the entire system is fully operational and that all Contractor staff, facilities/infrastructure, and support services are ready to begin operations. The Contractor shall submit for government approval / concurrence what tests and/or final checks will be conducted for Operations Certification Testing. | |||
| C.2.1.4 | Comprehensive Testing Program | ||||
| Government Acceptance Testing | R1098 | The Contractor shall conduct an Operations Readiness Review after Operations Certification Testing and prior to the bill hold date. | |||
| C.2.1.4 | Comprehensive Testing Program | ||||
| Government Acceptance Testing | R1099 | The Contractor shall ensure they receive government approval/concurrence that the Operations Certification Testing and Operations Readiness Review were successful prior to the bill hold date. For planning purposes, the government anticipates that the bill hold date will be two weeks prior to the go-live date. | |||
| C.2.1.4 | Comprehensive Testing Program | ||||
| Operations Readiness Testing | R0096 | The Contractor shall obtain Government certification of its WCMBP solution following successful Operations Certification Testing and the migration of all existing data. | |||
| C.2.1.4 | Comprehensive Testing Program | ||||
| Operations Readiness Testing | R0097 | The Contractor shall perform all automated and manual tests the Government requires to prove that the new WCMBP service is ready to assume operations. | |||
| C.2.1.4 | Comprehensive Testing Program | ||||
| Operations Readiness Testing | R0099 | The Contractor shall provide the Government with documented validation that its Assumptions of Operations Plan has been successfully executed. | |||
| C.2.1.4 | Comprehensive Testing Program | ||||
| Operations Readiness Testing | R0100 | The Contractor shall submit for Government review and approval an Operations Certification Statement certifying that its WCMBP is complete, meets all Government requirements, and is ready to begin processing. | |||
| C.2.1.4 | Comprehensive Testing Program |
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