Section_25_Management_Reporting_Legacy_version_20140106.doc
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- Solicitation Notice for Workers' Compensation Medical Bill Processing (WCMBP) Federal contract opportunity
- Solicitation number
- DOL141RP21903
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Requirements Specification Document (LEGACY DRAFT)
Management Reporting (Section 25)
Central Bill Process
Management Reporting (PWS Section 25)
Requirements Specifications Document
(LEGACY DRAFT)
Prepared for:
U.S. Department of Labor
Office of Worker’s Compensation Programs
Revision History:
SPECIAL NOTICE: This document is a legacy draft requirements specification document developed between 2011 and 2012. As outlined in the Performance Work Statement, the Contractor will be required to review this RSD and make appropriate updates wherever necessary. (Please refer to PWS R0052 for more details.)
Table of Contents Management Reporting – DFEC
61.1 Management Reporting Overview - DFEC
71.2 Management Reporting Business Process Description - DFEC
71.2.1 Management Reporting Tool
71.2.1.1 Tool Features/Capabilities
71.2.1.2 Types of Reports
71.2.1.3 Report Distribution
81.2.1.4 Report Training
81.2.1.5 DFEC Reports
81.3 Management Reporting Business Process Flow – DFEC
Management Reporting Overview – DEEOIC
92.1 Management Reporting – DEEOIC
102.2 Management Reporting Business Process Description - DEEOIC
102.2.1
102.2.1.1
102.2.1.2
102.2.1.3
112.2.1.4
112.2.1.5 DEEOIC Reports
112.3 Management Reporting Business Process Flow – DEEOIC
Management Reporting – DCMWC
123.1 Management Reporting – DCMWC
133.2 Management Reporting Business Process Description - DCMWC
133.2.1
133.2.1.1
133.2.1.2
133.2.1.3
143.2.1.4
143.2.1.5 DCMWC Reports
143.3 Management Reporting Business Process Flow – DCMWC
Management Reporting Requirements
154.1 Functional Requirements
174.2 Business Rules
Management Reporting Supporting Functional Components
195.1 Initial Data Migration
195.2 Interfaces
205.3 Reports
205.4 Letters
Constraints
216.1 Assumptions
216.2 Dependencies
216.3 Issues/Open Items
Appendices
227.1 Terms & Definitions
277.2 DFEC Standard and On-Demand Reports
507.3 DEEOIC Standard and On-Demand Reports
687.4 DCMWC Standard and On-Demand Reports
1 Management Reporting – DFEC
1.1 Management Reporting Overview - DFEC
The CBP management reporting solution will support fast, accurate and flexible reporting of CBP data to enable Government personnel to monitor and control CBP operations. Reporting is an important component of the overall CBP, as the reports and underlying data allow the Government to assess processing volumes and the Contractor’s performance and operational efficiency.
CBP reports will be implemented using a flexible web-based tool that is easily integrated with other CBP components and provides comprehensive reporting capabilities such as automated generation of scheduled reports and ad-hoc querying capabilities to generate on-demand reports. The reporting tool will provide users with the ability to generate various charts, including bar charts, pie charts and stacked charts. Authorized users will have the ability to define report format, such as inclusion/exclusion of headers, footers, columns/rows and data.
Reports will be available via the CBP portal, and upon operational cut-over, the most recent seven years of historical data will be available via the reporting tool. Data older than 7 years will be made available, upon request, within two business days.
Standard and on-demand reports will be displayed in a drop-down menu format. Users will have the ability to filter the display of data, such as hide/display columns or only display user-defined data elements or ranges of values. Reports can be exported to other programs in numerous formats such as .pdf, .doc, .xls. Two export options will be available—export of content which enables the export of the report exactly as shown (screen shot format), or export of data which enables the data to be loaded into another program such as Microsoft Excel or Access for manipulation by the user.
CBP reports will be customized to meet the requirements for each OWCP program. In addition to operational reports, the Contractor will develop performance reports that allow the Government to assess the Contractor’s performance against contract standards. The Contractor will provide consistent reporting on status and quality of operations and provide performance reports on all aspects of CBP operations. The Government will be notified in the event that operations are outside of DOL’s acceptable standards. Standardized (scheduled) reports will be distributed electronically in accordance with DOL’s reporting and security requirements for each program; on-demand reports will be available 24/7 to authorized users.
1.2 Management Reporting Business Process Description - DFEC
1.2.1 Management Reporting Tool
The Contractor will integrate the reporting tool () with other CBP components to provide robust reporting capabilities that allow for the generation of standardized, scheduled reports in addition to on-demand, ad-hoc reports. The reporting tool will enable user to perform queries and data analysis on bill processing and performance data. When reports are generated, they will be based on the most current CBP production data. For ad-hoc/on-demand reports data will be pulled in real-time from the production CBP system enabling users to view the most current, up-to-date information. Other reports are based on parameters such as date ranges, and will include a snapshot of data for that particular date range (e.g., DFEC Authorizations in ‘F’ (Further Review) status).
1.2.1.1 Tool Features/Capabilities
CBP reporting functions will be subject to role-based security. Both Government and Contractor staff will only have access to reports and report information for which they have been approved. If a user’s security profile allows access to reports and information only for their respective District Office, the user will not be able to generate reports for other District Offices.
In addition to providing standard reporting capabilities, such as allowing users to save and print reports, the reporting tool will provide data visualization tools that enable users to understand underlying data. The tool will give users many options in the presentation of report data, such as generation of various charts, including bar charts, pie charts, stacked charts, side-by-side charts, three dimensional graphs and other graphical formats.
The presentation of CBP report data will be easily customized by users. Users will have the ability to define formatting such as inclusion/exclusion of headers/footers, columns/rows, and segregation/aggregation of data. Users will be able to define criteria for reports and generate either summary or detail information at the program, region, District Office, case, claimant/provider level.
1.2.1.2 Types of Reports
In addition to report frequency (standard/scheduled vs. on-demand/ad-hoc), CBP will support two basic categories of reports: CBP operations reporting on bill processing statistics (e.g., authorization reports, eligibility error reports, interest rate summary report) and CBP performance reporting (e.g., prior authorizations processed report, bill resolutions statistical report card). System monitoring, program analysis, service utilization analysis, management queries and bill processing performance reports will be provided to assist DOL in gauging the status of CBP operations.
1.2.1.3 Report Distribution
Scheduled reports will be made available electronically via the CBP portal so that users will have on-demand access to those reports. Electronic distribution of scheduled reports will be made to authorized users according to the DOL’s frequency and security requirements.
1.2.1.4 Report Training
As part of the Contractor’s training curriculum, users will receive training on CBP report functionality and features. All report functionality will be documented in CBP training/user manuals and additional quick-reference or report aids will be provided to CBP users.
1.2.1.5 DFEC Reports
Appendix 9.2 includes the list of 57 DFEC reports, along with their type and frequency (standard, on-demand or both) and a list of data elements to be included on each report. This table also includes additional reports requested in the respective PWS requirement documents.
1.3 Management Reporting Business Process Flow – DFEC
Not Applicable.
2 Management Reporting Overview – DEEOIC
2.1 Management Reporting – DEEOIC
The CBP management reporting solution will support fast, accurate and flexible reporting of CBP data to enable Government personnel to monitor and control CBP operations. Reporting is an important component of the overall CBP, as the reports and underlying data allow the Government to assess processing volumesand the Contractor’s performance and operational efficiency.
CBP reports will be implemented using a reporting tool, a flexible web-based tool that is easily integrated with other CBP components and provides comprehensive reporting capabilities such as automated generation of scheduled reports and ad-hoc querying capabilities to generate on-demand reports. The reporting tool will provide users with the ability to generate various charts, including bar charts, pie charts and stacked charts. Authorized users will have the ability to define report format, such as inclusion/exclusion of headers, footers, columns/rows and data.
Reports will be available via the CBP portal, and upon operational cut-over the most recent seven years of historical data will be available via the reporting tool. Data older than 7 years will be made available, upon request, within two business days.
Standard and on-demand reports will be displayed in a drop-down menu format. Users will have the ability to filter the display of data, such as hide/display columns or only display user-defined data elements or ranges of values. Reports will be exported to other programs in numerous formats such as .pdf, .doc, .xls. Two export options will be available—export of content which enables the export of the report exactly as shown (screen shot format), or export of data which enables the data to be loaded into another program such as Microsoft Excel or Access for manipulation by the user.
CBP reports will be customized to meet the requirements for each OWCP program. In addition to operational reports, the Contractor will develope performance reports that allow the Government to assess the Contractor’s performance against contract standards. The Contractor will provide consistent reporting on status and quality of operations and provide performance reports on all aspects of CBP operations. The Government will be notified in the event that operations are outside of DOL’s acceptable standards. Standardized (scheduled) reports will be distributed electronically in accordance with DOL’s reporting and security requirements for each program; on-demand reports will be available 24/7 to authorized users.
2.2 Management Reporting Business Process Description - DEEOIC
2.2.1 Management Reporting Tool
The Contractor will integrate a reporting tool with other CBP components to provide robust reporting capabilities that allow for the generation of standardized, scheduled reports in addition to on-demand, ad-hoc reports. The reporting tool will enable users to perform queries and data analysis on bill processing and performance data. When reports are generated, they will be based on the most current CBP production data. For ad-hoc/on-demand reports data will be pulled in real-time from the production CBP system enabling users to view the most current, up-to-date information. Other reports will be based on parameters such as date ranges, and will include a snapshot of data for that particular date range.
2.2.1.1 Tool Features/Capabilities
CBP reporting functions will be subject to role-based security. Both Government and Contractor staff will only have access to reports and report information for which they have been approved. If a user’s security profile allows access to reports and information for their respective District Office, the user will not be able to generate reports for other District Offices.
In addition to providing standard reporting capabilities, such as allowing users to save and print reports, the reporting tool will provide data visualization tools that enable users to understand underlying data. The tool will give users many options in the presentation of report data, such as generation of various charts, including bar charts, pie charts, stacked charts, side-by-side charts, three dimensional graphs and other graphical formats.
The presentation of CBP report data will be easily customized by users. Users will have the ability to define formatting such as inclusion/exclusion of headers/footers, columns/rows, and segregation/aggregation of data. Users will be able to define criteria for reports and generate either summary or detail information at the program, region, District Office, case, claimant/provider level.
2.2.1.2 Types of Reports
In addition to report frequency (standard/scheduled vs. on-demand/ad-hoc), CBP will support two basic categories of reports: CBP operations reporting on bill processing statistics (e.g., authorization reports, eligibility error reports, interest rate summary report) and CBP performance reporting (e.g., prior authorizations processed report, bill resolutions statistical report card). System monitoring, program analysis, service utilization analysis, management queries and bill processing performance reports will be provided to assist DOL in gauging the status of CBP operations.
2.2.1.3 Report Distribution
Scheduled reports will be made available electronically via the CBP portal so that users will have on-demand access to those reports. Electronic distribution of scheduled reports will be made to authorized users according to the DOL’s frequency and security requirements.
2.2.1.4 Report Training
As part of the Contractor’s training curriculum, users will receive training on CBP report functionality and features. All report functionality will be documented in CBP training/user manuals and additional quick-reference or report aids will be provided to CBP users.
2.2.1.5 DEEOIC Reports
Appendix 9.3 includes the list of 53 DEEOIC reports, along with their type and frequency (standard, on-demand or both) and a list of data elements to be included on each report. This table also includes additional reports requested in the respective PWS requirement numbers.
2.3 Management Reporting Business Process Flow – DEEOIC
Not Applicable.
3 Management Reporting – DCMWC
3.1 Management Reporting – DCMWC
The CBP management reporting solution will support fast, accurate and flexible reporting of CBP data to enable Government personnel to monitor and control CBP operations. Reporting is an important component of the overall CBP, as the reports and underlying data will allow the Government to assess processing volumes, Contractor performance and operational efficiency.
CBP reports will be implemented using a reporting tool, a flexible web-based tool that is easily integrated with other CBP components and will provide comprehensive reporting capabilities such as automated generation of scheduled reports and ad-hoc querying capabilities to generate on-demand reports. The reporting tool tool will provide users with the ability to generate various charts, including bar charts, pie charts and stacked charts. Authorized users will have the ability to define report format, such as inclusion/exclusion of headers, footers, columns/rows and data.
Reports will be available via the CBP portal, and upon operational cut-over, the most recent seven years of historical data will be available via the reporting tool. Data older than 7 years will be made available, upon request, within two business days.
Standard and on-demand reports will be displayed in a drop-down menu format. Users will have the ability to filter the display of data, such as hide/display columns or only display user-defined data elements or ranges of values. Reportswill be exported to other programs in numerous formats such as .pdf, .doc, .xls. Two export options will be available—export of content which enables the export of the report exactly as shown (screen shot format), or export of data which enables the data to be loaded into another program such as Microsoft Excel or Access for manipulation by the user.
CBP reports will be customized to meet the requirements for each OWCP program. In addition to operational reports, the Contractor will develop performance reports that allow the Government to assess the Contractor’s performance against contract standards. The Contractor will provide consistent reporting on status and quality of operations and provide performance reports on all aspects of CBP operations. The Government will be notified in the event that operational metrics are outside of DOL’s acceptable standards. Standardized (scheduled) reports will be distributed electronically in accordance with DOL’s reporting and security requirements for each program; on-demand reports will be available 24/7 to authorized users.
3.2 Management Reporting Business Process Description - DCMWC
3.2.1 Management Reporting Tool
The Contractor will integrate a reporting tool with other CBP components to provide robust reporting capabilities that allow for the generation of standardized, scheduled reports in addition to on-demand, ad-hoc reports. The reporting tool will enable users to perform queries and data analysis on bill processing and performance data. When reports are generated, they will be based on the most current CBP production data. For ad-hoc/on-demand reports data will be pulled in real-time from the production CBP system enabling users to view the most current, up-to-date information. Other reports will be based on parameters such as date ranges, and will include a snapshot of data for that particular date range.
3.2.1.1 Tool Features/Capabilities
CBP reporting functions will be subject to role-based security. Both Government and Contractor staff will only have access to reports and report information for which they have been approved. If a user’s security profile allows access to reports and information for their respective District Office, the user will not be able to generate reports for other District Offices.
In addition to providing standard reporting capabilities, such as allowing users to save and print reports, the reporting tool will provide data visualization tools that enable users to understand the underlying data. The tool will give users many options in the presentation of report data, such as generation of various charts, including bar charts, pie charts, stacked charts, side-by-side charts, three dimensional graphs and other graphical formats.
The presentation of CBP report data will be easily customized by users. Users will have the ability to define formatting such as inclusion/exclusion of headers/footers, columns/rows, and segregation/aggregation of data. Users will be able to define criteria for reports and generate either summary or detail information at the program, region, District Office, case, claimant/provider level.
3.2.1.2 Types of Reports
In addition to report frequency (standard/scheduled vs. on-demand/ad-hoc), CBP will support two basic categories of reports: CBP operations reporting on bill processing statistics (e.g., authorization reports, eligibility error reports, interest rate summary report) and CBP performance reporting (e.g., prior authorizations processed report, bill resolutions statistical report card). System monitoring, program analysis, service utilization analysis, management queries and bill processing performance reports will be provided to assist DOL in gauging the status of CBP operations.
3.2.1.3 Report Distribution
Scheduled reports will be made available electronically via the CBP portal so that users will have on-demand access to those reports. Electronic distribution of scheduled reports will be made to authorized users according to the DOL’s frequency and security requirements.
3.2.1.4 Report Training
As part of the Contractor’s training curriculum, users will receive training on CBP report functionality and features. All report functionality will be documented in CBP training/user manuals and additional quick-reference or report aids will be provided to CBP users.
3.2.1.5 DCMWC Reports
Appendix 9.4 includes the list of 93 DCMWC reports, along with their type and frequency (standard, on-demand or both) and a list of data elements to be included on each report. This table also includes additional reports requested in the respective PWS requirement numbers.
3.3 Management Reporting Business Process Flow – DCMWC
Not Applicable.
4 Management Reporting Requirements
The following section documents the functional requirements and business rules needed to implement the requirements outlined in Section 25 – Management Reporting of the PWS. For requirements traceability purposes, IDs have been assigned to each functional requirement and business rule. The first two characters of each ID represent the related Program number, (B1 (Core/DFEC), B2 (DEEOIC), B3 (DCMWC), followed by PWS Section, followed by a 3 digit sequentially assigned number within each Build/PWS Section. The Program column indicates whether the requirement/rule is Core (i.e., applies to all programs) or if it is DFEC, DEEOIC, and/or DCMWC specific.
| Section |
| Section Name |
| Requirement #’s |
| 25 |
| Management Reporting |
| 824-844 |
4.1 Functional Requirements
PWS
Req # Functional
Req ID
| Functional Requirement (FR#) |
| Business Rule BR# |
| FR Program |
R0824
R0831
R0839
R0840
| B1-25-FR001 |
| The Contractor will develop standardized operational and performance reports as requested, defined, and/or approved by DOL. |
| B1-25-BR001 |
B2-25-BR001
B3-25-BR001 B1-25-BR002
Core
R0828
R0841
R0842
| B1-25-FR002 |
| The Contractor will distribute all standard operational and performance reports electronically according to a schedule and recipient list provided by DOL. |
| B1-25-BR001 |
B2-25-BR001
B3-25-BR001
Core
R0830
R0834
R0835
R0836
R0837
R0838
| B1-25-FR003 |
| The Contractor will provide reporting tools that allow the generation of standardized reports, with the flexibility for data analysis and querying. |
| B1-25-BR003 |
| Core |
R0829
R0832
R0834
R0836
| B1-25-FR004 |
| The Contractor will ensure that only authorized users can access, view, print, save, and/or alter the presentation of reports and report data. |
| B1-25-BR004 |
| Core |
R0826
R0827
R0833
| B1-25-FR005 |
| The Contractor will provide the information of the reports based on the timeframe and turnaround specified by DOL. |
| B1-25-BR005 |
| Core |
| R0843 |
| B1-25-FR006 |
| The Contractor will provide training documentation including training manuals, and/or online help screens. |
| B1-25-BR006 |
| Core |
R0825
R0844
| B1-25-FR007 |
| The Contractor will monitor reports and make recommendations to the DOL on proposed improvements or enhancements to the functionality of Management Reporting and edit/audit capabilities, as well as measurement of Contractor’s compliance with performance standards. |
| B1-25-BR002 |
| Core |
| R0111 |
| B3-25-FR008 |
| The Contractor’s reporting tool will accommodate reconciliation analysis between incumbent and migrated data. |
| B3-25-BR002 |
| Core |
4.2 Business Rules
| Business Rule ID |
| Condition |
| Rule/Criteria |
| BR Program |
| B1-25-BR001 |
| List of DFEC standardized operational and performance reports |
| See Appendix 7.2 below for list of identified reports, their respective data elements, and frequency. |
| DFEC |
| B2-25-BR001 |
| List of DEEOIC standardized operational and performance reports |
| See Appendix 7.3 below for list of identified reports, their respective data elements, and frequency. |
| DEEOIC |
| B3-25-BR001 |
| List of DCMWC standardized operational and performance reports |
| See Appendix 7.4 below for list of identified reports, their respective data elements, and frequency. |
| DCMWC |
| B1-25-BR002 |
| Information provided by the reports |
· Should report information covering system monitoring, program analysis, service utilization analysis, management queries, and bill processing performance.
· Should provide consistent reporting on the status and quality of operations.
· Should record performance data in every area of operations.
· Should notify and report operations that are outside DOL acceptable standards of operation.
· Should provide DOL with the insight and transparency to measure Contractor’s performance against the performance standards set forth in the contract and enable the Contractor to make recommendations on Management Reporting improvements.
· Should have the capability to be requested through the report system, the version history of changes made in the dispositions, verbiage, processing instructions of the edits and audits, as well as the version histories for changes made to EOB messages.
Core
| B3-25-BR002 |
| Reports reconciling incumbent data with Contractor’s solution |
| · The Contractor will produce reports to validate that results from migrating data to the Contractor’s CBP solution agree with data from the incumbent’s existing CBP operation. |
| Core |
| B1-25-BR003 |
| Reporting Tools’ Flexibility |
| · Should allow the user to print and save reports to their workstations with user-defined data re-dacted, subject to Federal and Department security policies. |
· Should allow authorized users to alter the presentation of report data by selecting user-defined criteria such as summary, detail, date ranges, program, region, District Office, case number, provider number, etc. The data warehouse stores all data that is used to generate reports. As a result, the data used to generate a specific report (s) will be made available as part of the ad-hoc functionality. DOL will use the ad-hoc functionality to create the specific reports they need for the time period needed, and for the data needed.
· Should allow for user-defined formatting of reports (e.g., headers, footers, columns, and rows, segregation/aggregation of data)
· Should provide the capability to generate bar charts, pie charts, stacked charts, side-by-side charts, three dimensional graphs, and other graphical presentation formats Core
| B1-25-BR004 |
| Authorized access to reports |
| · All “scheduled reports” should be made available as on-demand reports for authorized users. |
· DOL and Contractor staff should only have access to the report information for which they are approved (e.g., a user from one program or District Office should not be able to access report data from another program or District Office).
· The ability to save and print reports should be subject to Federal and Department security policies.
· The ability to alter the presentation of report data by selecting user-defined criteria should only be available to authorized users.
Core
| B1-25-BR005 |
| Timeframe and availability of the information provided on the reports |
| · Reports should be based on the most current data. |
· Reports should be available for the most recent seven (7) years of historical data.
· Access to archive information older than seven (7) years should be made available within two days of DOL request.
· Standard reports should provide the information in a standard format as scheduled.
· On demand reports should provide the requester with the capability to create and identify specific information that they need for the report based on need through the report system.
· On demand and ad-hoc reports should provide authorized users the ability to request monthly, weekly, or quarterly periods, for specific provider (s), claimant (s), procedures, pay dates, date of services, or as a cumulationof these specifics.
Core
| B1-25-BR006 |
| User Report Aids |
| · Online help screens, training manuals, and intuitive access whenever possible should be provided by the CBP Web Portal and supported by adequate training and documentation in all cases for user assistance on reporting functions. |
| Core |
5 Management Reporting Supporting Functional Components
The following functional components serve as inputs or outputs to the Management Reporting process.
5.1 Initial Data Migration
The following table identifies the initial data migration required by the Management Reporting process. Specific details (i.e., file layout, business rules, etc.) of each data migration will be outlined under a separate document, Detailed Design Specifications. For requirements traceability purposes, Initial Data Migration IDs have been assigned to each Initial Data Migration requirement. The first two digits represent the PWS Section, followed by a system component identifier (IDM01=DFEC; IDM02=DEEOIC; IDM03=DCMWC; IDM99=Misc/Global), followed by a 3 digit sequentially assigned number within each PWS Section and system identifier.
Data Migration
ID
Source
System Target
System Description
| N/A |
| N/A |
| N/A |
| N/A |
5.2 Interfaces
The following table identifies the interfaces required by the Management Reporting process. Specific details (i.e., file layout, business rules, etc.) of each interface will be outlined under a separate document, Detailed Design Specifications. For requirements traceability purposes, Interface IDs have been assigned to each interface requirement. The first two digits represent the PWS Section, followed by a system component identifier (INTF01=DFEC; INTF02=DEEOIC; INTF03=DCMWC; INTF99=Misc/Global), followed by a 3 digit sequentially assigned number.
Future State Interface ID was updated in the table below after B1 RSD was baselined to include the ‘global’ numeric indicator.
Future State
Interface ID Source
System Target
System
| Frequency |
| Description |
| 25-INTF99_001 |
| CBP Portal |
| Reporting Tool |
| On-Demand |
| Screen(s) for requesting the reports without the added flexibility to alter the format |
| 25-INTF99_002 |
| CBP Portal |
| Reporting Tool |
| On-Demand |
| Screen(s) for requesting the reports with the added flexibility to alter the format |
5.3 Reports
The following table identifies the reports required by the Management Reporting process. Specific details (i.e., report templates, data elements, business rules, etc.) of each report will be outlined under a separate document, Detailed Design Specifications. For requirements traceability purposes, Report IDs have been assigned to each report requirement. The first two digits represent the PWS Section, followed by a system component identifier (RPT01=DFEC; RPT02=DEEOIC; RPT03=DCMWC; RPT99=Misc/Global), followed by a 3 digit sequentially assigned number within each PWS Section and system identifier.
Future State
Report ID Current State
Report ID
| Frequency |
| Description |
Refer to Appendices 7.2, 7.3, and 7.4
5.4 Letters
The following table identifies the letters required by the Management Reporting process. Specific details (e.g., letter templates, data elements, business rules, etc.) of each letter will be outlined under a separate document, Detailed Design Specifications. For requirements traceability purposes, Letter IDs have been assigned to each letter requirement. The first two digits represent the PWS Section, followed by a system component identifier (LTR01=DFEC; LTR02=DEEOIC; LTR03=DCMWC; LTR99=Misc/Global), followed by a 3 digit sequentially assigned number within each PWS Section and system identifier.
**NOTE: All Letters will be distributed electronically or through the Central Mailroom. Each respective letter will be listed in its respective RSD (e.g., DOL Prior Authorization Letter will be captured in the Authorization RSD).
Future State
Letter ID Current State
Letter ID
| Frequency |
| Description |
| N/A |
| N/A |
| N/A |
| N/A |
6 Constraints
6.1 Assumptions
· N/A
6.2 Dependencies
· N/A
6.3 Issues/Open Items
| # |
| RSD |
Section Issue/
Resolution
| Assigned To |
| Date Identified |
| Date |
Resolved
| N/A |
| N/A |
| N/A |
7 Appendices
7.1 Terms & Definitions
| Term |
| Definition |
| AMA |
| American Medical Association |
| AR |
| Accounts Receivable |
| AR1 |
| Identifies when a provider/claimant has an outstanding balance on file. This accounts receivable is created when an overpayment is created. Transaction type sent to the District Office to indicate how much is owed from the provider. |
| AR2 |
| Identifies an outstanding debt owed by a claimant and/or provider, as well as closes a debt when the debt balance is equal to $0.00. This also records interest and debt write-offs. Transaction type used by the District Office to communicate that the obligation (money owed by the provider) is satisfied. |
| AR3 |
| Transaction type used by the District Office or National Office in the automated adjustment system to refund monies to the provider or claimant if too much money has been recouped. |
| Auth Status |
| A determination of the authorization based on processing guidelines and client instruction. Auth status will be one of the following: |
Approved (A)
Pending (P)
Denied (D)
Further medical review (F)
| Auth Status=Approved (A) |
| This authorization status indicates that authorization has been granted for the requested service. This status may be assigned for level 1s; approved level 2s, CE approved level 4s, and per instructions for escalated issues. Letters are systematically generated for all approved authorizations, except level 1 service. |
| Auth Status=Denied (D) |
| This authorization status indicates that the requested code has not been authorized. This status may only be assigned to an authorization if written CE instruction has been received via workflow tool. The Contractor may not deny services without written instruction. Letters are generated and mailed by DOL. |
| Auth Status=Further medical review (F) |
| This authorization status indicates that additional information or medical development is required before a determination can be made for the requested service. This status is assigned only when CE has indicated that the request is pending medical review, district medical advisor review, DMA review or any further medical development. Letters are systematically generated for all authorizations in F status to notify the requestor of the authorization status. |
| Auth Status=Pending (P) |
| This authorization status indicates that no determination has been made for the requested service. This status is assigned to all authorizations awaiting the Contractor authorization or DOL authorization, denial, or medical development status. Authorizations should not remain in this status for more than 3 days without a follow up by the PA department. This status will be changed upon approval, further development, or denial from the DO. No letters are released for authorizations in this status. |
| ASC |
| Ambulatory Surgical Center |
| AWP |
| Average Wholesale Price |
| Bill Adjustment |
| Net change to a previously paid bill, as opposed to a complete reversal or credit, that negates the previously paid bill/lines and processes the corrected bill/line(s) |
| Bill Credit/Void |
| Reversal or offsetting of a previously paid bill. |
| BSP |
| Best Scan Possible |
| BLBA |
| Black Lung Benefits Act |
Program administered by the Division of Coal Mine Workers’ Compensation (DCMWC) that provides compensation benefits to eligible coal miners and their families and medical benefits to eligible coal miners in the event of total disability or death due to pneumoconiosis. These benefits are financed through direct Federal appropriations, earmarked tax revenues, and legislatively mandated private sector liability insurance arrangements.
| CBP |
| Central Bill Process |
A medical bill processing operation that processes bills for three OWCP programs: FECA under DFEC; BLBA under DCMWC; EEOICPA under DEEOIC and using one centralized process, but with customized business rules for each program.
| CCI |
| Correct Code Initiative |
| CCR |
| Cost-to-Charge Ratio |
| CDC |
| Centers for Disease Control and Prevention |
A United States federal agency under the Department of Health and Human Services that works to protect public health and safety by providing information to enhance health decisions, and it promotes health through partnerships with state health departments and other organizations. The CDC focus national attention on developing and applying disease prevention and control (especially infectious diseases and food borne pathogens and other microbial infections), environmental health, occupational safety and health, health promotion, injury prevention and education activities designed to improve the health of the people of the United States.
| CE |
| Claims Examiner |
| CMS |
| Center for Medicare & Medicaid Services |
| COS |
| Category of Service |
| CPT |
| Current Procedural Terminology |
Codes defined by the AMA (American Medical Association)
| DCMWC |
| Division of Coal Mine Workers’ Compensation |
Administers The Black Lung Benefits Act (BLBA) and provides compensation benefits to eligible coal miners and their families and medical benefits to eligible coal miners in the event of total disability or death due to pneumoconiosis. These benefits are financed through direct Federal appropriations, earmarked tax revenues, and legislatively mandated private sector liability insurance arrangements.
| DDE |
| Direct Data Entry |
| DEEOIC |
| Division of Energy Employees Occupational Illness Compensation |
Provides benefits to employees or survivors of employees of the Department of Energy (DOE), its Contractors, and subcontractors, companies that provided beryllium to DOE and atomic weapons employers who suffer from a radiation-related cancer, beryllium-related disease, chronic silicosis, or exposures to other toxic substances resulting in occupational illnesses. The program also covers certain uranium workers who suffer from radiation-related illnesses as a result of their work in producing or testing nuclear weapons.
| DFEC |
| Division of Federal Employees’ Compensation |
Act/program that provides wage replacement and medical benefits to civilian employees of the Federal Government who were injured at work and to certain designated groups.
| DO |
| District Office |
| DOL |
| Department of Labor |
| DRG |
| Diagnosis Related Groups |
| EOB |
| Explanation of Benefits |
| Functional Requirements |
| Set of requirements that defines a function (i.e., set of inputs, the behavior, and outputs) of a software system or its component; May be calculations, technical details, data manipulation and processing and other specific functionality that defines what a system is supposed to accomplish; Generally, expressed in the form "system must do <requirement>". |
Note: Based on the approach taken in identifying CBP Functional Requirements as requested by DOL, Functional Requirements, in the context of Section 4.1 of this document, cover both system and operational requirements.
| GAF |
| Geographic Adjustment Factor |
| GCN |
| Generic Code Nomenclature |
| Gross Adjustment |
| Adjustment paid to a provider independent of any service rendered to a particular claimant. |
| HCFA |
| Health Care Financing Administration |
| HCPCS |
| Healthcare Common Procedural Coding System |
Codes maintained by the AMA to identify procedures or services delivered by healthcare providers. It also includes codes for supplies, products, prosthetics, and ambulance services, etc.
| HHS |
| Health and Human Services |
| History-only Adjustment |
| Adjustment to bill histories not involving payments to be generated from the CBP system but will serves as an informational transaction only; performed as a means to record payment of a transaction by an outside entity (i.e., DOL). |
| Homegrown codes |
| A specific set of custom procedure codes defined by DOL to support identification of Prompt Pay and other services. |
| ICD-9/10 |
| International Classification of Diseases – Ninth/Tenth Revision |
A set of valid Procedure/Diagnosis codes defined by CMS (Center for Medicare & Medicaid Services).
| iFECS |
| Integrated Federal Employees Compensation System |
| KFI |
| Key From Image |
| Mass Adjustment |
| Adjustment transactions performed in a batch mode during adjudication. |
| MSA |
| Metropolitan Statistical Areas |
| NDC |
| National Drug Codes |
Universal standard codes for pharmaceuticals used by humans.
| NO |
| National Office |
| NPI |
| National Provider Identifier |
| NPS |
| National Provider System |
| NUBC |
| National Uniform Billing Commission |
| OWCP |
| Office of Workers’ Compensation Programs |
Disability compensation programs, administered under the Department of Labor (DOL), which mitigate, through the provision of wage replacement and cash benefits, medical treatment, vocational rehabilitation, and other benefits, the financial burden on certain workers, or their dependents or survivors, resulting from work-related injury, disease, or death.
| PA |
| Prior Authorization |
| PPA |
| Prompt Pay Act |
| PWS |
| Performance Work Statement |
| RBRVS |
| Resource-Based Relative Value Scale |
| RCC |
| Revenue Center Codes |
Codes used to identify facility charges such as operating room, private room, recovery room, inpatient or outpatient, supplies, and other charges.
| RSD |
| Requirements Specifications Document |
| RTC |
| Return to Claimant |
| RTM |
| Requirements Traceability Matrix |
| RTP |
| Return to Provider |
| RV |
| Remittance Voucher |
| RVU |
| Relative Value Unit |
| SFC |
| Short Form Closure |
| SOP |
| Standard Operating Procedures |
| STM |
| Source to Target Mapping |
| TC |
| Therapeutic Class |
| Triage Nurse |
| Triage nurse is a Contractor staff assigned to identify and transmit emergency or urgent authorization requests to the District Offices. These requests include, but are not limited to, hospital transfers and home nursing services. A triage nurse has effective communications skills; establishes priorities, handles multiple tasks; tracks findings and suggest solutions (e.g., Provider and/or District Office education). |
| UB |
| Uniform Billing |
| WD |
| Action code in the Accounts Receivable interface file used to indicate write-off of debt that is uncollectible and treated as cancelled. |
| WI |
| Action code in the Accounts Receivable interface file used to indicate write-off of interest and principal that are uncollectible and treated as cancelled. |
7.2 DFEC Standard and On-Demand Reports
This list was obtained from the individual PWS Section RSDs, which was compiled from Action 824-b provided by DOL and the reports requested in the respective PWS requirement number indicated.
Future State
Report ID Current State
Report ID
| Frequency |
| Description |
Section 5 – Central Mailroom
| 5-RPT01_001 |
| P5801-R001 |
| Monthly/ |
Quarterly (On Demand) OWCP Provider Welcome Letter Mailing Report
Data Elements:
Provider Number
OWCP Program Enrollment ID
Provider Name
Date Welcome Letter Mailed
Provider Status (New Provider, Re-enrolled Provider)
| 5-RPT01_002 |
| N/A |
| Daily |
| PWS-05_R0240 |
Daily counts of all mail received for each program, broken down by PO Box as well as 3rd party courier.
Section 6 – DFEC Imaging
| 6-RPT01_001 |
| WEB Report |
| Daily |
(On Demand)
Document Imaging (IFECs) Daily Summary
Data Elements:
Process Date
Decision Documents #
Fiscal Documents #
Forms Documents #
Incoming Correspondence#
Medical Documents #
Misc. Documents #
Nurse Documents #
Outgoing Correspondence #
Rehab Documents #
Prior Authorizations Documents #
Non-Scan Documents #
Multi-Documents #
Single Documents
| 6-RPT01_002 |
| WEB Report by DO |
| Monthly (Standard, |
On Demand) Document Imaging (IFECs XMIT) Monthly Summary Report
Data Elements:
File Name
Transmission Date
Document Count
Page Count
XMIT Time
Data Acknowledge (Y or N)
District Office ID
6-RPT01_003
| Daily |
| PWS-06_R0263 |
Daily count of documents processed (DCN's), number of pages scanned, number of images and the number of images deleted
6-RPT01_004
| On Demand (Real-time) |
| PWS-06_R0282, R0283,R0284 |
Real-time batch status (Summary & Detail)
6-RPT01_005
| On Demand (Real-time) |
| PWS-06_R0282, R0283,R0284 |
Backlog/Reconciliation Report (Summary & Detail)
6-RPT01_006
| On Demand (Real-time) |
| PWS-06_R0282, R0283,R0284 |
Turnaround Report – Snapshot of batch status (Summary & Detail)
6-RPT01_007
| On Demand (Real-time) |
| PWS-06_R0282, R0283,R0284 |
Quality Report (Summary & Detail)
6-RPT01_008
| On Demand (Real-time) |
| PWS-06_R0282, R0283,R0284 |
Reject Report (Summary & Detail)
Section 7 - Claimant Bill Development
| 7-RPT01_001 |
| N/A |
| Monthly |
| PWS-07_R0313 |
Summary & detail report of all returned bills by DOL program, the bill form, reason for return (RTC code) and count
Section 8 – Bill Scan/Data Entry
8-RPT01_001
Daily
Weekly
Monthly
PWS-08_R0346
Instances of forms field validation not satisfying Government validation criteria.
8-RPT01_002
| Daily |
| PWS-08_R0342 |
Bill data entry accuracy report
Section 9 – Bill Processing
| 9-RPT01_001 |
| C8801-R002 |
| Monthly (On Demand) |
| Adjudicated Bills Over $50,000.00 and less than $1,000,000.00 |
Data Elements:
District Office
Bill Type
Case Number
TCN
Provider Number
First Date of Service
Last Date of Service
Date Paid
Billed Amount
Paid Amount
Bill Status (Paid/Denied)
Bill Age
| 9-RPT01_002 |
| C8801-R002 |
| Weekly (Std) |
| Suspended Bills Over $50,000.00 and less than $1,000,000.00 |
Data Elements:
District Office
Bill Type
Case Number
TCN
Provider Number
First Date of Service
Last Date of Service
Billed Amount
Allowed Amount
Bill Status (Suspended)
Bill Age
Current Location bill suspended
9-RPT01_003
| Monthly (On Demand) |
| Adjudicated Bills Over $30,000.00 and less than $50,000.00 |
Data Elements:
District Office
Bill Type
Case Number
TCN
Provider Number
First Date of Service
Last Date of Service
Date Paid
Billed Amount
Paid Amount
Bill Status (Paid/Denied)
Bill Age
9-RPT01_004
| Weekly (Std) |
| Suspended Bills Over $30,000.00 and less than $50,000.00 |
Data Elements:
District Office
Bill Type
Case Number
TCN
Provider Number
First Date of Service
Last Date of Service
Billed Amount
Allowed Amount
Bill Status (Suspended)
Bill Age
Current Location bill suspended
9-RPT01_005
| Monthly (On Demand) |
| Adjudicated Bills Over $1,000,000.00 |
Data Elements:
District Office
Bill Type
Case Number
TCN
Provider Number
First Date of Service
Last Date of Service
Date Paid
Billed Amount
Paid Amount
Bill Status (Paid/Denied)
Bill Age
9-RPT01_006
| Weekly (Std) |
| Suspended Bills Over $1,000,000.00 |
Data Elements:
District Office
Bill Type
Case Number
TCN
Provider Number
First Date of Service
Last Date of Service
Billed Amount
Allowed Amount
Bill Status (Suspended)
Bill Age
Current Location bill suspended
| 9-RPT01_007 |
| R034-PF01 |
| Weekly (Standard) |
| Cumulative Aged Suspense Report (All Bills) |
Data Elements:
Pay Center
Claimant Examiner (CE) ID
Current Suspense Location
TCN
Bill Type
Case Number
Provider Number
From Date of Service
To Date of Service
# of Days bill in current location
# of Bill Age Days
Suspended Bill Edits/Audits
9-RPT01_008
| Weekly /Monthly (Standard) |
| Paid Foreign Bills (Provider) History Only |
Procedure Code “FORGN”
Data Elements:
Provider # 609449700
Case Number
First Date of Service
Last Date of Service
Billed Amount (should equal amount paid by National Office; will represent the amount to be keyed by the Contractor as referenced on the History Bills) Paid Amount (should equal amount paid by National Office; will represent the amount to be keyed by the Contractor as referenced on the History Bills)
9-RPT01_009
| Weekly /Monthly (Standard) |
| Paid Foreign Bills (Claimant) History Only |
Procedure Code “FORGN”
Data Elements:
Provider #999999991
Case Number
First Date of Service
Last Date of Service
Billed Amount (should equal amount paid by National Office; will represent the amount to be keyed by the Contractor as referenced on the History Bills) Paid Amount (should equal amount paid by National Office; will represent the amount to be keyed by the Contractor as referenced on the History Bills)
9-RPT01_010
| Weekly (Standard) |
| Suspended Panama Bills (Provider) |
Procedure Code “PANAM”
Data Elements:
Provider # (as referenced on the bill Block #33)
Case Number
First Date of Service
Last Date of Service
Billed Amount
Allowed Amount
Current Location bill suspended
9-RPT01_011
Weekly/
Monthly
(Standard) Adjudicated Panama Bills (Provider)
Procedure Code “PANAM”
Data Elements:
Provider # (as referenced on the bill Block #33)
Case Number
First Date of Service
Last Date of Service
Billed Amount
Paid Amount
Date Paid
9-RPT01_013
Weekly/
Monthly
(Standard) Paid Panama Bills (Claimant) History Only Procedure Code “PANAC”
Data Elements:
Provider # 999999991
Case Number
First Date of Service
Last Date of Service
Billed Amount (should equal amount paid by National Office; will represent the amount to be keyed by the Contractor as referenced on the History Bills) Paid Amount (should equal amount paid by National Office; will represent the amount to be keyed by the Contractor as referenced on the History Bills) Date Paid
9-RPT01_014
Weekly/
Monthly
(Standard) Adjudicated Special Payment Bills (Provider) History Only
Procedure Code “SPPAY”
Data Elements:
Provider # (as referenced on the bill Block #33)
Case Number
First Date of Service
Last Date of Service
Billed Amount (should equal amount paid by National Office; will represent the amount to be keyed by the Contractor as referenced on the History Bills) Paid Amount (should equal amount paid by National Office; will represent the amount to be keyed by the Contractor as referenced on the History Bills) Date Paid
| 9-RPT01_015 |
| C7557-R001 |
| Monthly (Standard) |
| Claims Paid for Diagnostics Services from Treatment Suite 999.98 Within 30-day Date Range |
Data Elements:
Case Number
TCN and Line Number
District Office
30-day Date Range (as entered by DOL representative by the DOL representative in District Office) Pay Center
Billed Diagnostic Procedure Code
Begin Date of Service
End Date of Service
Billed Amount
Payment Amount
9-RPT01_016
Monthly (Standard)
10th of every month Bill Support Statistical Report Card
Data Elements:
Number of Incoming Bills
Number of Adjudicated Bills
Number of Approved Bills
Total $ amount of approved charges
Total number of incoming bills denied
Total $ amount of denied charges
Total number of incoming bills in suspense
Top 5 edits suspended
Top 5 edits Denied
9-RPT01_017
| Monthly |
| PWS-09_R0372 |
Bill Processing Errors Audit Report
Report will include the identification of those caused by the Contractor, the Provider or DOL. The reason codes attached in the adjustment process will be the source of how the responsibility for the errors is classified.
Section 10 – Third Party Liability
10-RPT01_001
| Weekly (Standard and On Demand) |
| Claimants With and Without Third Party Liability Offsets |
Data Elements:
District Office TPL Indicator – (Y) or (N) Date Indicator Turned On Date Indicator Turned Off Case Number Number of Bills Denied (While TPL Indicator = ‘Y’) Number of Bills Paid (While TPL Indicator = ‘N’) Total Amount of Denied Bills Total Amount of Paid Bills This report should provide data for only those claimants who were placed in a TPL status, as well as provide information of when the TPL was turned off by the District Office and based on the information delivered in the eligibility file update.
Section 11 – Prompt Pay
| 11-RPT01_001 |
| C4022-R001 |
| Weekly (Standard) |
| DFEC COP Nurse Bill Automated Submissions |
Data Elements:
TCN
Control Number
Case Number
Provider Number
First Date of Service
Last Date of Service
Procedure Code (COPTN)
Billed Amount
Paid Amount
Billed Date
Date Paid
| 11-RPT01_002 |
| C7576-R001 |
| Weekly (Standard) |
| DFEC Returned PPA Bill Report |
Data Elements:
District Office
TCN
Member Case Number
Provider Number
Date of Service
Date PPA Bill Received
Bill Type PPA1/PPA2
Amount Billed
Returned Date
Bill Age
| 11-RPT01_003 |
| P7575-R001 |
| Monthly (Standard) |
Quarterly (On Demand) DFEC Paid PPA Interest Rate Summary Report
Data Elements:
District Office
Bill Type (PPA1)
Case Number
Provider Number
D…
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