WCMBP_Section_J_Attachment_18.5_-_2013_Call_Center_Call_Volumes_by_Program_AMD_3.xlsx
XLSX spreadsheet 9 KB Posted
- Attached to
- Solicitation Notice for Workers' Compensation Medical Bill Processing (WCMBP) Federal contract opportunity
- Solicitation number
- DOL141RP21903
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Section J - Attachment 18.5 2013 Call Center Call Volumes by Program
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Text version
Sheet1
| Time Period | Jan-Dec 2013 | |
| Type | Number of Incoming Calls | Total Call Minutes |
| FECA Skill | ||
| Billing | 378,415 | |
| Enrollment | 33,067 | |
| Help Desk | 38,625 | |
| Nurse | 3,364 | |
| Prior Auth | 228,466 | |
| Grand Total FECA | 681,937 | 2,186,644 |
| Energy | Grand Total | |
| Customer Service | 58,314 | 181,172 |
| Black Lung | Grand Total | |
| FAS Customer Service | 20,218 | 57,617 |
| Pharmacy | Grand Total |
| O-Track CRNS source Phone/Call Simplicity | 2,126 |
Sheet2
Sheet3
File details come from the government source that posted it. Updated .