Section_J_Attachment_19_-_Weekly_Call_Minute_Detail_Data_6-5-2013.xls

XLS spreadsheet 472 KB Posted Jan 14, 2014

Attached to: Solicitation Notice for Workers' Compensation Medical Bill Processing (WCMBP) Federal contract opportunity
Solicitation number: DOL141RP21903
Issued by: Department of Labor Office of the Assistant Secretary for Administration and Management

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Section_J_Attachment_19_-_Weekly_Call_Minute_Detail_Data

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WCMBP_Section_J_Attachment_13_-_Past_Performance_Questionaire_Template_AMD3.pdf	PDF	May 30, 2014
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WCMBP_Section_F_-_Deliveries_and_Performance_AMD_3.doc	DOC document	May 30, 2014
WCMBP_Section_H_-_Special_Contract_Requirements_012314.docx	DOCX document	May 30, 2014
WCMBP_Section_J_Attachment_28_-_Government_Furnished_Templates_AMD_3.doc	DOC document	May 30, 2014
WCMBP_Section_J_Attachment_27_-_Glossary_120213FD.doc	DOC document	May 30, 2014
WCMBP_Section_J_Attachment_25_-_Requirements_Specs_Documents_010614FD.doc	DOC document	May 30, 2014
WCMBP_Section_J_Attachment_30.2_-_Treatment_Suites_Viewer_ER_Diagram_AMD_3.pdf	PDF	May 30, 2014
WCMBP_Section_J_Attachment_30.1_-_Treatment_Suites_Builder_ER_Diagram_AMD_3.pdf	PDF	May 30, 2014
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WCMBP_OFFEROR_QUESTION_Responses-_052914.docx	DOCX document	May 30, 2014
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Section_K_-_Certifications_.pdf	PDF	Jan 14, 2014
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Section_J_Attachment_14_-_Past_Perf_Sub_Consent_Ltr_123013FD.doc	DOC document	Jan 14, 2014
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Section_11_Prompt_Payment_Legacy_version_20140106.doc	DOC document	Jan 14, 2014

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Oct -FECA

	Week of
Call Minutes	10/2/11	10/9/11	10/16/11	10/23/11	10/30/11	Total Minutes	Total Calls
Enrollment (Incoming)	2,860.00	2,653.08	3,144.97	2,775.67	0.00	11,433.72	2,450.00
Enrollment (Outgoing)	43.70	49.45	47.70	45.50	0.00	186.35	222.00
Help Desk (Incoming)	3,670.40	2,888.62	3,452.45	3,450.55	0.00	13,462.02	3,542.00
Help Desk (Outgoing)	267.17	267.90	200.20	180.77	0.00	916.04	1,392.00
Billing (Incoming)	41,842.60	39,052.55	45,273.58	43,296.15	0.00	169,464.89	26,856.00
Billing (Outgoing)	536.80	463.67	580.45	684.13	0.00	2,265.05	2,407.00
Prior Authorization (Incoming)	20,318.53	19,044.33	22,228.13	21,866.18	0.00	83,457.19	15,963.00
Prior Authorization (Outgoing)	228.80	247.47	227.15	166.07	0.00	869.49	961.00
Pre Op Nurses (Incoming)	374.52	305.23	443.42	455.50	0.00	1,578.67	351.00
Pre Op Nurses (Outgoing)	23.92	32.08	56.70	120.65	0.00	233.35	278.00
DOL EDI (Incoming)	0.00	0.00	0.00	0.00	0.00	0.00	0.00
DOL EDI (Outgoing)	0.00	0.00	0.00	0.00	0.00	0.00	0.00
DOL Pre Op RN (Incoming)	0.00	0.00	0.00	0.00	0.00	0.00	0.00
DOL Pre Op RN (Outgoing)	314.60	367.95	342.90	367.95	0.00	1,393.40	446.00
DOL Agents - Outbound only	112.73	26.50	17.50	15.75	0.00	172.49	104.00
DOL f1099 (Incoming)	66.02	26.05	49.38	51.22	0.00	192.67	41.00
DOL f1099 (Outgoing)	12.45	0.00	2.33	0.67	0.00	15.45	11.00
PBM (Henderson and Tallahassee)	2,215.02	2,051.32	2,135.47	2,192.24	0.00	8,594.05	2,810.69
Total Call Minutes	72,887.25	67,476.20	78,202.33	75,668.99	0.00	294,234.78	57,835
Oct Volumes Summary
		Volume
FECA
Bill Line Item Processing		909,721
Bills
Call Minutes		294,235
Total Calls		57,835
DCMWC - Black Lung
Bill Line Item Processing		31,911
Bills
Call Minutes		8,101
Total Calls		2,019
DEEOIC - Energy
Bill Line Item Processing		74,919
Bills
Call Minutes		21,824
Total Calls		4,743
Grand Total all 3 programs
Line Item Processing		1,016,551
Bill Lines
Call Minutes		324,160
Total Calls		64,596

Nov -FECA

	Week of
Call Minutes	10/30/11	11/06/11	11/13/11	11/20/11	11/27/11	Total Minutes	Total Calls
Enrollment (Incoming)	3,190.05	2,508.43	2,974.32	1,844.85	3,632.67	14,150.32	2,908.00
Enrollment (Outgoing)	65.88	27.30	51.00	35.83	89.22	269.24	296.00
Help Desk (Incoming)	2,955.33	2,748.37	3,566.03	1,748.23	3,194.28	14,212.25	3,868.00
Help Desk (Outgoing)	151.80	188.70	289.33	163.40	216.00	1,009.24	1,556.00
Billing (Incoming)	41,222.50	34,056.88	42,210.87	24,769.65	41,278.58	183,538.49	29,012.00
Billing (Outgoing)	537.70	490.45	592.80	304.50	447.28	2,372.74	2,890.00
Prior Authorization (Incoming)	20,695.12	18,178.60	22,374.20	12,360.48	20,804.48	94,412.89	18,308.00
Prior Authorization (Outgoing)	228.25	195.20	300.08	102.08	290.70	1,116.32	1,218.00
Pre Op Nurses (Incoming)	413.22	339.03	410.35	230.60	314.70	1,707.90	371.00
Pre Op Nurses (Outgoing)	75.98	77.25	42.75	12.83	88.17	296.99	382.00
DOL EDI (Incoming)	0.00	0.00	0.00	0.00	0.00	0.00	0.00
DOL EDI (Outgoing)	0.00	0.00	0.00	0.00	0.00	0.00	0.00
DOL Pre Op RN (Incoming)	15.90	0.60	113.35	52.17	116.78	298.80	63.00
DOL Pre Op RN (Outgoing)	321.02	58.50	155.40	65.63	164.33	764.89	282.00
DOL Agents - Outbound only	10.27	15.00	5.33	58.45	140.47	229.52	92.00
DOL f1099 (Incoming)	35.52	26.47	54.37	47.45	44.82	208.62	36.00
DOL f1099 (Outgoing)	1.30	1.53	4.93	0.00	2.00	9.77	16.00
PBM (Henderson and Tallahassee)	2,066.68	2,046.20	2,341.05	1,595.66	2,600.75	10,650.33	3,173.78
Total Call Minutes	71,986.51	60,958.52	75,486.16	43,391.82	73,425.23	325,248.25	64,472
Nov Volumes Summary
		Volume
FECA
Bill Line Item Processing		1,107,259
Bills
Call Minutes		325,248
Total Calls		64,472
DCMWC - Black Lung
Bill Line Item Processing		34,148
Bills
Call Minutes		9,217
Total Calls		2,416
DEEOIC - Energy
Bill Line Item Processing		87,236
Bills
Call Minutes		17,802
Total Calls		4,901
Grand Total all 3 programs
Line Item Processing		1,228,643
Bill Lines
Call Minutes		352,267
Total Calls		71,789

Dec-FECA

	Week of
Call Minutes	12/04/11	12/11/11	12/18/11	12/25/11	01/01/12	Total Minutes	Total Calls
Enrollment (Incoming)	3,616.78	2,915.58	2,583.25	1,890.77	0.00	11,006.39	2,240.00
Enrollment (Outgoing)	94.40	79.20	51.93	30.77	0.00	256.30	286.00
Help Desk (Incoming)	3,305.85	4,125.32	2,709.27	2,371.60	0.00	12,512.04	3,519.00
Help Desk (Outgoing)	262.27	438.53	243.47	182.00	0.00	1,126.27	1,329.00
Billing (Incoming)	39,355.48	43,438.87	38,003.63	31,360.00	0.00	152,157.99	23,899.00
Billing (Outgoing)	416.53	609.90	472.98	316.10	0.00	1,815.52	2,018.00
Prior Authorization (Incoming)	19,077.13	22,161.80	18,745.63	13,536.98	0.00	73,521.55	13,691.00
Prior Authorization (Outgoing)	279.07	240.00	155.83	111.07	0.00	785.97	1,030.00
Pre Op Nurses (Incoming)	403.75	410.23	402.02	270.18	0.00	1,486.19	314.00
Pre Op Nurses (Outgoing)	112.45	125.87	113.33	88.67	0.00	440.32	456.00
DOL EDI (Incoming)	0.00	0.00	0.00	0.00	0.00	0.00	0.00
DOL EDI (Outgoing)	0.00	0.00	0.00	0.00	0.00	0.00	0.00
DOL Pre Op RN (Incoming)	0.00	0.00	60.27	80.30	0.00	140.57	30.00
DOL Pre Op RN (Outgoing)	0.00	0.00	132.50	112.23	0.00	244.74	87.00
DOL Agents - Outbound only	3.67	0.00	1.67	0.20	0.00	5.54	8.00
DOL f1099 (Incoming)	24.20	32.38	14.42	0.80	0.00	71.80	19.00
DOL f1099 (Outgoing)	0.83	0.00	1.60	0.00	0.00	2.44	3.00
PBM (Henderson and Tallahassee)	2,429.52	2,349.84	2,083.41	1,464.28	0.00	8,327.06	2,708.28
Total Call Minutes	69,381.94	76,927.53	65,775.21	51,815.94	0.00	263,900.62	51,637
Dec Volumes Summary
		Volume
FECA
Bill Line Item Processing		925,228
Bills
Call Minutes		263,901
Total Calls		51,637
DCMWC - Black Lung
Bill Line Item Processing		30,296
Bills
Call Minutes		7,009
Total Calls		1,737
DEEOIC - Energy
Bill Line Item Processing		88,913
Bills
Call Minutes		18,782
Total Calls		3,988
Grand Total all 3 programs
Line Item Processing		1,044,437
Bill Lines
Call Minutes		289,692
Total Calls		57,363

Jan-FECA

	Week of
Call Minutes	01/01/12	01/08/12	01/15/12	01/22/12	01/29/12	Total Minutes	Total Calls
Enrollment (Incoming)	2,098.15	3,039.90	2,581.45	3,294.33	2,994.17	14,008.00	2,993.00
Enrollment (Outgoing)	18.00	44.43	25.67	47.25	52.70	188.05	255.00
Help Desk (Incoming)	2,645.10	3,379.93	2,743.32	3,451.00	3,341.43	15,560.79	4,491.00
Help Desk (Outgoing)	98.80	174.02	121.13	173.13	205.87	772.95	916.00
Billing (Incoming)	34,116.53	45,023.15	37,872.75	45,022.05	37,719.92	199,754.40	29,818.00
Billing (Outgoing)	317.68	382.20	457.20	506.35	541.87	2,205.30	2,406.00
Prior Authorization (Incoming)	15,474.60	21,113.70	18,435.28	20,589.28	18,615.27	94,228.14	18,125.00
Prior Authorization (Outgoing)	179.55	137.20	171.60	218.03	159.62	866.00	905.00
Pre Op Nurses (Incoming)	304.67	280.63	277.42	302.00	349.63	1,514.35	355.00
Pre Op Nurses (Outgoing)	133.00	228.78	178.75	375.20	124.88	1,040.62	1,027.00
DOL EDI (Incoming)	0.00	0.00	0.00	0.00	0.00	0.00	0.00
DOL EDI (Outgoing)	0.00	0.00	0.00	0.00	0.00	0.00	0.00
DOL Pre Op RN (Incoming)	0.00	0.00	0.00	0.00	0.00	0.00	0.00
DOL Pre Op RN (Outgoing)	228.00	175.00	58.27	232.75	104.37	798.39	209.00
DOL Agents - Outbound only	1.02	1.20	3.70	69.00	210.23	285.15	170.00
DOL f1099 (Incoming)	28.30	61.02	69.47	245.08	123.28	527.15	126.00
DOL f1099 (Outgoing)	0.87	0.00	7.57	8.80	13.50	30.74	22.00
PBM (Henderson and Tallahassee)	3,207.26	2,869.31	2,351.01	2,295.26	2,406.82	13,129.67	4,074.99
Total Call Minutes	58,851.53	76,910.48	65,354.57	76,829.52	66,963.55	344,909.67	65,893
Jan Volumes Summary
		Volume
FECA
Bill Line Item Processing		1,086,803
Bills
Call Minutes		344,910
Total Calls		65,893
DCMWC - Black Lung
Bill Line Item Processing		37,995
Bills
Call Minutes		10,087
Total Calls		2,412
DEEOIC - Energy
Bill Line Item Processing		98,068
Bills
Call Minutes		20,291
Total Calls		5,294
Grand Total all 3 programs
Line Item Processing		1,222,866
Bill Lines
Call Minutes		375,287
Total Calls		73,599
		+

Feb-FECA

	Week of
Call Minutes	02/05/12	02/12/12	02/19/12	02/26/12	03/04/12	Total Minutes	Total Calls
Enrollment (Incoming)	3,326.53	3,563.17	2,741.25	0.00	0.00	9,630.95	1,950.00
Enrollment (Outgoing)	83.13	95.70	56.37	65.70	0.00	300.90	335.00
Help Desk (Incoming)	2,818.95	2,894.88	2,570.48	3,400.77	0.00	11,685.09	3,203.00
Help Desk (Outgoing)	220.00	109.20	143.73	199.17	0.00	672.10	855.00
Billing (Incoming)	38,444.70	40,911.15	36,396.85	32,369.73	0.00	148,122.44	21,166.00
Billing (Outgoing)	455.12	580.73	465.12	473.67	0.00	1,974.64	2,106.00
Prior Authorization (Incoming)	18,930.65	17,782.93	16,170.38	19,125.55	0.00	72,009.52	13,894.00
Prior Authorization (Outgoing)	204.35	182.70	179.95	299.20	0.00	866.20	853.00
Pre Op Nurses (Incoming)	459.42	384.70	210.13	339.05	0.00	1,393.30	305.00
Pre Op Nurses (Outgoing)	203.17	426.25	152.17	162.50	0.00	944.09	856.00
DOL EDI (Incoming)	0.00	0.00	0.00	0.00	0.00	0.00	0.00
DOL EDI (Outgoing)	0.00	0.00	0.00	0.00	0.00	0.00	0.00
DOL Pre Op RN (Incoming)	76.27	38.35	45.38	35.47	0.00	195.47	25.00
DOL Pre Op RN (Outgoing)	172.00	191.78	172.70	72.58	0.00	609.07	113.00
DOL Agents - Outbound only	84.55	167.83	152.65	125.88	0.00	530.92	317.00
DOL f1099 (Incoming)	131.08	228.53	187.53	220.87	0.00	768.02	173.00
DOL f1099 (Outgoing)	2.70	3.17	2.85	9.00	0.00	17.72	37.00
PBM (Henderson and Tallahassee)	2,172.36	2,343.62	2,225.54	2,129.00	0.00	8,870.53	2,774.38
Total Call Minutes	67,784.98	69,904.71	61,873.09	59,028.13	0.00	258,590.91	48,962
Feb Volumes Summary
		Volume
FECA
Bill Line Item Processing		877,583
Bills
Call Minutes		258,591
Total Calls		48,962
DCMWC - Black Lung
Bill Line Item Processing		31,248
Bills
Call Minutes		8,403
Total Calls		1,920
DEEOIC - Energy
Bill Line Item Processing		74,491
Bills
Call Minutes		21,289
Total Calls		4,042
Grand Total all 3 programs
Line Item Processing		983,322
Bill Lines
Call Minutes		288,282
Total Calls		54,925
		+

Mar-FECA

	Week of
Call Minutes	03/04/12	03/11/12	03/18/12	03/25/12	04/01/12	Total Minutes	Total Calls
Enrollment (Incoming)	3,364.38	3,077.23	3,551.13	4,328.13	0.00	14,320.89	2,736.00
Enrollment (Outgoing)	66.27	56.00	121.80	102.00	0.00	346.07	354.00
Help Desk (Incoming)	3,269.02	2,765.68	3,288.25	2,962.38	0.00	12,285.34	3,245.00
Help Desk (Outgoing)	215.57	178.50	349.45	171.10	0.00	914.62	879.00
Billing (Incoming)	33,713.65	34,253.45	35,161.82	40,054.47	0.00	143,183.39	20,520.00
Billing (Outgoing)	427.92	348.50	307.00	478.80	0.00	1,562.22	1,644.00
Prior Authorization (Incoming)	19,217.55	18,496.93	18,360.68	19,934.53	0.00	76,009.70	14,262.00
Prior Authorization (Outgoing)	182.00	139.33	112.20	196.93	0.00	630.47	743.00
Pre Op Nurses (Incoming)	380.12	309.92	356.22	383.90	0.00	1,430.15	276.00
Pre Op Nurses (Outgoing)	216.67	132.98	106.43	138.25	0.00	594.34	346.00
DOL EDI (Incoming)	0.00	0.00	0.00	0.00	0.00	0.00	0.00
DOL EDI (Outgoing)	0.00	0.00	0.00	0.00	0.00	0.00	0.00
DOL Pre Op RN (Incoming)	64.08	0.00	0.00	0.00	0.00	64.09	14.00
DOL Pre Op RN (Outgoing)	127.50	0.00	0.00	0.00	0.00	127.50	30.00
DOL Agents - Outbound only	324.13	186.75	266.00	124.83	0.00	901.72	616.00
DOL f1099 (Incoming)	330.42	274.90	212.02	305.02	0.00	1,122.35	207.00
DOL f1099 (Outgoing)	11.73	2.80	8.02	8.83	0.00	31.39	52.00
PBM (Henderson and Tallahassee)	2,277.72	2,058.88	2,790.52	2,747.57	0.00	9,874.69	2,952.20
Total Call Minutes	64,188.72	62,281.86	64,991.53	71,936.75	0.00	263,398.87	48,876
Mar Volumes Summary
		Volume
FECA
Bill Line Item Processing		924,617
Bills
Call Minutes		263,399
Total Calls		48,876
DCMWC - Black Lung
Bill Line Item Processing		32,496
Bills
Call Minutes		8,671
Total Calls		1,881
DEEOIC - Energy
Bill Line Item Processing		75,929
Bills
Call Minutes		21,415
Total Calls		4,124
Grand Total all 3 programs
Line Item Processing		1,033,042
Bill Lines
Call Minutes		293,485
Total Calls		54,881
		+

Apr-FECA

	Week of
Call Minutes	04/01/12	04/08/12	04/15/12	04/22/12	04/29/12	Total Minutes	Total Calls
Enrollment (Incoming)	3,398.67	3,463.32	4,072.37	3,809.10	0.00	14,743.45	2,660.00
Enrollment (Outgoing)	42.67	74.70	44.47	29.87	0.00	191.70	213.00
Help Desk (Incoming)	2,712.13	2,650.10	2,194.37	2,391.48	0.00	9,948.09	3,004.00
Help Desk (Outgoing)	224.47	121.10	159.60	203.15	0.00	708.32	860.00
Billing (Incoming)	35,085.60	42,535.50	39,148.12	37,892.85	0.00	154,662.07	21,507.00
Billing (Outgoing)	174.87	344.25	346.50	347.00	0.00	1,212.62	1,326.00
Prior Authorization (Incoming)	19,136.45	20,225.75	21,224.50	21,767.87	0.00	82,354.57	14,088.00
Prior Authorization (Outgoing)	97.63	218.73	260.40	211.65	0.00	788.42	791.00
Pre Op Nurses (Incoming)	341.13	292.73	317.53	282.15	0.00	1,233.55	246.00
Pre Op Nurses (Outgoing)	263.50	205.20	363.93	216.20	0.00	1,048.84	564.00
DOL EDI (Incoming)	0.00	0.00	0.00	0.00	0.00	0.00	0.00
DOL EDI (Outgoing)	0.00	0.00	0.00	0.00	0.00	0.00	0.00
DOL Pre Op RN (Incoming)	0.00	0.00	0.00	0.00	0.00	0.00	0.00
DOL Pre Op RN (Outgoing)	0.00	0.00	0.00	0.00	0.00	0.00	0.00
DOL Agents - Outbound only	89.30	140.88	177.00	132.00	0.00	539.19	315.00
DOL f1099 (Incoming)	426.53	307.33	269.32	183.10	0.00	1,186.29	209.00
DOL f1099 (Outgoing)	16.75	12.53	2.68	0.73	0.00	32.70	42.00
PBM (Henderson and Tallahassee)	2,442.35	2,478.71	2,110.79	3,129.22	0.00	10,161.08	2,823.72
Total Call Minutes	64,452.05	73,070.84	70,691.58	70,596.37	0.00	278,810.85	48,649
April Volumes Summary
		Volume
FECA
Bill Line Item Processing		889,177
Bills
Call Minutes		278,811
Total Calls		48,649
DCMWC - Black Lung
Bill Line Item Processing		30,622
Bills
Call Minutes		7,965
Total Calls		1,841
DEEOIC - Energy
Bill Line Item Processing		73,516
Bills
Call Minutes		21,392
Total Calls		4,266
Grand Total all 3 programs
Line Item Processing		993,315
Bill Lines
Call Minutes		308,168
Total Calls		54,756
		+

May-FECA

	Week of
Call Minutes	04/29/12	05/06/12	05/13/12	05/20/12	05/27/12	Total Minutes	Total Calls
Enrollment (Incoming)	3,505.15	3,416.03	3,055.03	3,208.32	2,960.62	16,145.15	2,915.00
Enrollment (Outgoing)	60.67	54.13	30.75	54.05	23.20	222.80	285.00
Help Desk (Incoming)	2,737.65	2,593.02	2,693.28	2,456.70	2,095.22	12,575.87	3,817.00
Help Desk (Outgoing)	156.75	231.48	216.60	214.17	198.40	1,017.40	1,265.00
Billing (Incoming)	33,113.55	33,887.78	33,596.52	35,578.62	28,100.77	164,277.24	23,548.00
Billing (Outgoing)	248.85	290.58	310.93	302.50	272.00	1,424.87	1,589.00
Prior Authorization (Incoming)	20,410.90	21,809.52	21,632.85	19,773.77	15,393.93	99,020.97	16,604.00
Prior Authorization (Outgoing)	170.68	186.33	122.32	185.25	110.00	774.59	1,000.00
Pre Op Nurses (Incoming)	294.13	365.10	514.08	474.45	293.63	1,941.40	345.00
Pre Op Nurses (Outgoing)	218.57	357.87	395.25	382.20	61.10	1,414.99	1,124.00
DOL EDI (Incoming)	0.00	0.00	0.00	0.00	0.00	0.00	0.00
DOL EDI (Outgoing)	0.00	0.00	0.00	0.00	0.00	0.00	0.00
DOL Pre Op RN (Incoming)	0.00	0.00	6.37	0.00	0.00	6.37	2.00
DOL Pre Op RN (Outgoing)	0.00	0.00	3.27	0.00	0.00	3.27	2.00
DOL Agents - Outbound only	0.00	0.00	3.08	40.05	206.38	249.52	43.00
DOL f1099 (Incoming)	220.08	215.35	411.57	227.48	170.82	1,245.30	245.00
DOL f1099 (Outgoing)	10.18	4.43	9.35	16.80	11.55	52.32	55.00
PBM (Henderson and Tallahassee)	3,489.25	3,232.09	3,494.20	2,873.00	2,839.32	15,927.86	3,963.27
Total Call Minutes	64,636.42	66,643.72	66,495.45	65,787.35	52,736.93	316,299.88	56,802
May Volumes Summary
		Volume
FECA
Bill Line Item Processing		1,131,670
Bills
Call Minutes		316,300
Total Calls		56,802
DCMWC - Black Lung
Bill Line Item Processing		41,720
Bills
Call Minutes		10,448
Total Calls		2,504
DEEOIC - Energy
Bill Line Item Processing		97,605
Bills
Call Minutes		22,001
Total Calls		5,345
Grand Total all 3 programs
Line Item Processing		1,270,995
Bill Lines
Call Minutes		348,749
Total Calls		64,651
		+

Jun-FECA

	Week of
Call Minutes	06/03/12	06/10/12	06/17/12	06/24/12	07/01/12	Total Minutes	Total Calls
Enrollment (Incoming)	3,392.63	3,391.42	3,247.28	3,059.68	0.00	13,091.02	2,398.00
Enrollment (Outgoing)	50.03	34.80	30.83	19.60	0.00	135.27	237.00
Help Desk (Incoming)	2,429.62	2,656.28	2,577.00	2,602.60	0.00	10,265.50	3,232.00
Help Desk (Outgoing)	290.67	117.30	105.35	207.00	0.00	720.32	748.00
Billing (Incoming)	36,506.07	34,157.38	25,752.07	30,285.60	0.00	126,701.12	18,333.00
Billing (Outgoing)	354.60	341.10	238.40	240.00	0.00	1,174.10	1,391.00
Prior Authorization (Incoming)	19,041.50	20,677.73	19,264.95	20,057.98	0.00	79,042.17	13,431.00
Prior Authorization (Outgoing)	144.20	195.00	234.22	182.47	0.00	755.89	968.00
Pre Op Nurses (Incoming)	285.60	346.72	291.07	244.03	0.00	1,167.42	263.00
Pre Op Nurses (Outgoing)	231.17	175.20	94.05	87.43	0.00	587.85	521.00
DOL EDI (Incoming)	0.00	0.00	0.00	0.00	0.00	0.00	0.00
DOL EDI (Outgoing)	0.00	0.00	0.00	0.00	0.00	0.00	0.00
DOL Pre Op RN (Incoming)	0.00	0.00	0.00	0.00	0.00	0.00	0.00
DOL Pre Op RN (Outgoing)	0.00	0.00	0.00	0.00	0.00	0.00	0.00
DOL Agents - Outbound only	144.67	329.93	371.47	380.27	0.00	1,226.34	524.00
DOL f1099 (Incoming)	241.30	218.08	191.60	229.40	0.00	880.39	173.00
DOL f1099 (Outgoing)	8.20	4.17	1.33	14.00	0.00	27.70	29.00
PBM (Henderson and Tallahassee)	2,748.00	2,991.55	2,868.85	2,706.49	0.00	11,314.90	2,906.58
Total Call Minutes	65,868.25	65,636.67	55,268.46	60,316.56	0.00	247,089.95	45,155
June Volumes Summary
		Volume
FECA
Bill Line Item Processing		862,031
Bills
Call Minutes		247,090
Total Calls		45,155
DCMWC - Black Lung
Bill Line Item Processing		26,937
Bills
Call Minutes		8,650
Total Calls		1,899
DEEOIC - Energy
Bill Line Item Processing		81,017
Bills
Call Minutes		21,243
Total Calls		4,521
Grand Total all 3 programs
Line Item Processing		969,985
Bill Lines
Call Minutes		276,983
Total Calls		51,574
		+

Jul-FECA

	Week of
Call Minutes	07/01/12	07/08/12	07/15/12	07/22/12	07/29/12	Total Minutes	Total Calls
Enrollment (Incoming)	2,902.65	3,534.60	3,419.00	3,850.53	0.00	13,706.79	2,629.00
Enrollment (Outgoing)	19.35	7.80	25.67	26.60	0.00	79.42	130.00
Help Desk (Incoming)	1,687.32	2,896.22	3,018.37	2,916.75	0.00	10,518.65	3,032.00
Help Desk (Outgoing)	89.90	137.25	124.95	84.07	0.00	436.17	601.00
Billing (Incoming)	25,383.87	39,219.07	39,887.32	41,655.20	0.00	146,145.45	20,601.00
Billing (Outgoing)	180.00	127.40	257.33	306.28	0.00	871.02	1,203.00
Prior Authorization (Incoming)	15,466.75	21,146.33	21,238.03	22,089.67	0.00	79,940.79	14,044.00
Prior Authorization (Outgoing)	144.13	111.80	127.57	165.60	0.00	549.10	702.00
Pre Op Nurses (Incoming)	395.65	508.28	426.67	526.52	0.00	1,857.12	399.00
Pre Op Nurses (Outgoing)	98.00	34.17	57.95	47.50	0.00	237.62	246.00
DOL EDI (Incoming)	0.00	0.00	0.00	0.00	0.00	0.00	0.00
DOL EDI (Outgoing)	0.00	0.00	0.00	0.00	0.00	0.00	0.00
DOL Pre Op RN (Incoming)	0.00	0.00	0.00	0.00	0.00	0.00	0.00
DOL Pre Op RN (Outgoing)	0.00	0.00	0.00	0.00	0.00	0.00	0.00
DOL Agents - Outbound only	276.03	300.57	281.40	338.20	0.00	1,196.20	686.00
DOL f1099 (Incoming)	225.75	108.42	179.22	170.87	0.00	684.25	152.00
DOL f1099 (Outgoing)	3.47	1.67	36.75	5.87	0.00	47.75	68.00
PBM (Henderson and Tallahassee)	2,197.53	2,952.70	3,056.50	2,835.95	0.00	11,042.69	2,779.04
Total Call Minutes	49,070.40	71,086.26	72,136.72	75,019.60	0.00	267,312.99	47,272
July Volumes Summary
		Volume
FECA
Bill Line Item Processing		980,955
Bills
Call Minutes		267,313
Total Calls		47,272
DCMWC - Black Lung
Bill Line Item Processing		26,670
Bills
Call Minutes		8,279
Total Calls		1,940
DEEOIC - Energy
Bill Line Item Processing		77,248
Bills
Call Minutes		18,485
Total Calls		3,896
Grand Total all 3 programs
Line Item Processing		1,084,873
Bill Lines
Call Minutes		294,076
Total Calls		53,108
		+

Aug-FECA

	Week of
Call Minutes	07/29/12	08/05/12	08/12/12	08/19/12	08/26/12	Total Minutes	Total Calls
Enrollment (Incoming)	3,675.18	3,447.70	3,618.05	4,076.17	4,079.70	18,896.80	3,726.00
Enrollment (Outgoing)	13.65	36.40	54.47	42.50	74.00	221.02	263.00
Help Desk (Incoming)	2,847.47	2,808.42	3,095.02	3,090.02	2,808.38	14,649.30	4,046.00
Help Desk (Outgoing)	51.75	108.67	168.00	192.00	127.60	648.02	668.00
Billing (Incoming)	39,396.95	41,831.18	40,783.63	42,153.37	38,913.90	203,079.04	29,626.00
Billing (Outgoing)	271.18	318.82	345.75	384.75	323.40	1,643.90	1,976.00
Prior Authorization (Incoming)	21,344.93	21,892.82	20,947.20	21,892.37	20,419.42	106,496.74	19,132.00
Prior Authorization (Outgoing)	140.40	218.73	191.10	157.73	136.88	844.85	962.00
Pre Op Nurses (Incoming)	324.87	336.83	419.38	353.70	339.87	1,774.65	413.00
Pre Op Nurses (Outgoing)	208.00	46.82	65.00	52.62	48.18	420.62	385.00
DOL EDI (Incoming)	0.00	0.00	0.00	0.00	0.00	0.00	0.00
DOL EDI (Outgoing)	0.00	0.00	0.00	0.00	0.00	0.00	0.00
DOL Pre Op RN (Incoming)	0.00	0.00	0.00	0.00	0.00	0.00	0.00
DOL Pre Op RN (Outgoing)	0.00	0.00	0.00	0.00	0.00	0.00	0.00
DOL Agents - Outbound only	146.25	342.00	267.00	645.33	128.92	1,529.50	669.00
DOL f1099 (Incoming)	230.33	214.80	347.82	233.78	243.78	1,270.52	263.00
DOL f1099 (Outgoing)	0.02	3.50	3.33	3.75	0.43	11.04	12.00
PBM (Henderson and Tallahassee)	2,874.34	2,836.31	2,721.87	3,175.36	3,030.03	14,637.92	3,999.58
Total Call Minutes	71,525.32	74,442.99	73,027.62	76,453.45	70,674.50	366,123.88	66,141
Aug Volumes Summary
		Volume
FECA
Bill Line Item Processing		1,181,820
Bills
Call Minutes		366,124
Total Calls		66,141
DCMWC - Black Lung
Bill Line Item Processing		33,159
Bills
Call Minutes		10,732
Total Calls		2,755
DEEOIC - Energy
Bill Line Item Processing		109,685
Bills
Call Minutes		21,202
Total Calls		5,529
Grand Total all 3 programs
Line Item Processing		1,324,664
Bill Lines
Call Minutes		398,058
Total Calls		74,424
		+

Sep-FECA

	Week of
Call Minutes	09/02/12	09/09/12	09/16/12	09/23/12	09/30/12	Total Minutes	Total Calls
Enrollment (Incoming)	3,040.87	4,239.35	4,205.68	4,107.82	4,105.83	19,699.55	3,836.00
Enrollment (Outgoing)	23.23	78.17	56.33	40.25	35.93	233.92	235.00
Help Desk (Incoming)	2,073.17	2,803.27	2,788.67	3,001.85	2,874.45	13,541.40	3,927.00
Help Desk (Outgoing)	119.00	178.75	86.53	108.65	156.33	649.27	645.00
Billing (Incoming)	30,809.32	43,727.30	41,916.90	41,675.25	40,267.30	198,396.07	29,164.00
Billing (Outgoing)	241.60	385.92	251.60	376.13	362.27	1,617.52	1,840.00
Prior Authorization (Incoming)	18,130.92	21,535.93	21,738.78	21,095.57	21,529.80	104,031.00	19,582.00
Prior Authorization (Outgoing)	143.98	259.00	189.80	159.80	209.00	961.59	1,049.00
Pre Op Nurses (Incoming)	340.57	407.92	439.10	335.40	350.63	1,873.62	405.00
Pre Op Nurses (Outgoing)	53.25	74.67	148.80	51.00	96.83	424.55	385.00
DOL EDI (Incoming)	0.00	0.00	0.00	0.00	0.00	0.00	0.00
DOL EDI (Outgoing)	0.00	0.00	0.00	0.00	0.00	0.00	0.00
DOL Pre Op RN (Incoming)	0.00	0.00	0.00	0.00	0.00	0.00	0.00
DOL Pre Op RN (Outgoing)	0.00	0.00	0.00	0.00	0.00	0.00	0.00
DOL Agents - Outbound only	519.33	902.87	796.42	257.97	361.52	2,838.10	1,340.00
DOL f1099 (Incoming)	136.78	206.85	176.05	196.52	231.83	948.04	218.00
DOL f1099 (Outgoing)	0.00	0.00	0.00	0.00	0.00	0.00	0.00
PBM (Henderson and Tallahassee)	2,615.57	2,665.14	2,839.61	2,220.84	2,935.38	13,276.55	3,943.72
Total Call Minutes	58,247.58	77,465.13	75,634.28	73,627.04	73,517.11	358,491.15	66,570
Sep Volumes Summary
		Volume
FECA
Bill Line Item Processing		1,184,149
Bills
Call Minutes		358,491
Total Calls		66,570
DCMWC - Black Lung
Bill Line Item Processing		32,985
Bills
Call Minutes		10,410
Total Calls		2,626
DEEOIC - Energy
Bill Line Item Processing		105,116
Bills
Call Minutes		21,448
Total Calls		5,660
Grand Total all 3 programs
Line Item Processing		1,322,250
Bill Lines
Call Minutes		390,349
Total Calls		74,856
		+

Oct-BLung

	Week of
Call Minutes	10/02/11	10/09/11	10/16/11	10/23/11	10/30/11	Total Minutes	Total Calls
DCMWC Black Lung (Incoming)	1,928.45	1,908.32	1,929.43	1,903.87	0.00	7,670.07	1,809.00
DCMWC Black Lung (Outgoing)	27.50	31.53	62.35	41.85	0.00	163.24	122.00
DCMWC PBM (Hend. + Tall.)	69.00	63.90	66.52	68.29	0.00	267.70	87.55
Total Call Minutes	2,024.95	2,003.75	2,058.30	2,014.00	0.00	8,101.00	2,019
Oct Volumes Summary
		Volume
FECA
Bill Line Item Processing		909,721
Bills
Call Minutes		294,235
Total Calls		57,835
DCMWC - Black Lung
Bill Line Item Processing		31,911
Bills
Call Minutes		8,101
Total Calls		2,019
DEEOIC - Energy
Bill Line Item Processing		74,919
Bills
Call Minutes		21,824
Total Calls		4,743
Grand Total all 3 programs
Line Item Processing		1,016,551
Bill Lines
Call Minutes		324,160
Total Calls		64,596

Nov-BLung

	Week of
Call Minutes	10/30/11	11/06/11	11/13/11	11/20/11	11/27/11	Total Minutes	Total Calls
DCMWC Black Lung (Incoming)	1,632.40	1,428.38	2,286.07	1,324.42	1,948.87	8,620.14	2,082.00
DCMWC Black Lung (Outgoing)	30.80	12.00	76.37	29.17	116.60	264.94	235.00
DCMWC PBM (Hend. + Tall.)	64.38	63.74	72.92	49.70	81.01	331.76	98.86
Total Call Minutes	1,727.58	1,504.12	2,435.36	1,403.29	2,146.48	9,216.82	2,416
Nov Volumes Summary
		Volume
FECA
Bill Line Item Processing		1,107,259
Bills
Call Minutes		325,248
Total Calls		64,472
DCMWC - Black Lung
Bill Line Item Processing		34,148
Bills
Call Minutes		9,217
Total Calls		2,416
DEEOIC - Energy
Bill Line Item Processing		87,236
Bills
Call Minutes		17,802
Total Calls		4,901
Grand Total all 3 programs
Line Item Processing		1,228,643
Bill Lines
Call Minutes		352,267
Total Calls		71,789

Dec-BLung

	Week of
Call Minutes	12/04/11	12/11/11	12/18/11	12/25/11	01/01/12	Total Minutes	Total Calls
DCMWC Black Lung (Incoming)	1,779.65	2,056.22	1,426.18	1,374.98	0.00	6,637.04	1,558.00
DCMWC Black Lung (Outgoing)	10.27	42.55	43.20	16.20	0.00	112.22	111.00
DCMWC PBM (Hend. + Tall.)	75.68	73.20	64.90	45.61	0.00	259.39	68.21
Total Call Minutes	1,865.59	2,171.96	1,534.28	1,436.79	0.00	7,008.64	1,737
Dec Volumes Summary
		Volume
FECA
Bill Line Item Processing		925,228
Bills
Call Minutes		263,901
Total Calls		51,637
DCMWC - Black Lung
Bill Line Item Processing		30,296
Bills
Call Minutes		7,009
Total Calls		1,737
DEEOIC - Energy
Bill Line Item Processing		88,913
Bills
Call Minutes		18,782
Total Calls		3,988
Grand Total all 3 programs
Line Item Processing		1,044,437
Bill Lines
Call Minutes		289,692
Total Calls		57,363

Jan-BLung

	Week of
Call Minutes	01/01/12	01/08/12	01/15/12	01/22/12	01/29/12	Total Minutes	Total Calls
DCMWC Black Lung (Incoming)	1,768.43	2,345.55	1,684.30	2,038.48	2,117.32	9,954.09	2,272.00
DCMWC Black Lung (Outgoing)	30.80	21.00	15.75	49.00	16.00	132.55	140.00
DCMWC PBM (Hend. + Tall.)	0.00	0.00	0.00	0.00	0.00	0.00	0.00
Total Call Minutes	1,799.23	2,366.55	1,700.05	2,087.48	2,133.32	10,086.64	2,412
Jan Volumes Summary
		Volume
FECA
Bill Line Item Processing		1,086,803
Bills
Call Minutes		344,910
Total Calls		65,893
DCMWC - Black Lung
Bill Line Item Processing		37,995
Bills
Call Minutes		10,087
Total Calls		2,412
DEEOIC - Energy
Bill Line Item Processing		98,068
Bills
Call Minutes		20,291
Total Calls		5,294
Grand Total all 3 programs
Line Item Processing		1,222,866
Bill Lines
Call Minutes		375,287
Total Calls		73,599

Feb-BLung

	Week of
Call Minutes	02/05/12	02/12/12	02/19/12	02/26/12	03/04/12	Total Minutes	Total Calls
DCMWC Black Lung (Incoming)	2,090.55	2,219.23	1,831.60	1,913.80	0.00	8,055.19	1,750.00
DCMWC Black Lung (Outgoing)	32.93	4.10	7.25	27.08	0.00	71.37	84.00
DCMWC PBM (Hend. + Tall.)	67.67	73.00	69.32	66.32	0.00	276.32	86.42
Total Call Minutes	2,191.15	2,296.34	1,908.17	2,007.20	0.00	8,402.87	1,920
Feb Volumes Summary
		Volume
FECA
Bill Line Item Processing		877,583
Bills
Call Minutes		258,591
Total Calls		48,962
DCMWC - Black Lung
Bill Line Item Processing		31,248
Bills
Call Minutes		8,403
Total Calls		1,920
DEEOIC - Energy
Bill Line Item Processing		74,491
Bills
Call Minutes		21,289
Total Calls		4,042
Grand Total all 3 programs
Line Item Processing		983,322
Bill Lines
Call Minutes		288,282
Total Calls		54,925

Mar-BLung

	Week of
Call Minutes	03/04/12	03/11/12	03/18/12	03/25/12	04/01/12	Total Minutes	Total Calls
DCMWC Black Lung (Incoming)	2,085.03	2,215.32	2,248.47	2,018.30	0.00	8,567.12	1,781.00
DCMWC Black Lung (Outgoing)	41.25	31.73	17.10	14.00	0.00	104.09	100.00
DCMWC PBM (Hend. + Tall.)	0.00	0.00	0.00	0.00	0.00	0.00	0.00
Total Call Minutes	2,126.28	2,247.05	2,265.57	2,032.30	0.00	8,671.20	1,881
Mar Volumes Summary
		Volume
FECA
Bill Line Item Processing		924,617
Bills
Call Minutes		263,399
Total Calls		48,876
DCMWC - Black Lung
Bill Line Item Processing		32,496
Bills
Call Minutes		8,671
Total Calls		1,881
DEEOIC - Energy
Bill Line Item Processing		75,929
Bills
Call Minutes		21,415
Total Calls		4,124
Grand Total all 3 programs
Line Item Processing		1,033,042
Bill Lines
Call Minutes		293,485
Total Calls		54,881

&R&"Arial,Bold"&14

Apr-BLung

	Week of
Call Minutes	04/01/12	04/08/12	04/15/12	04/22/12	04/29/12	Total Minutes	Total Calls
DCMWC Black Lung (Incoming)	1,669.47	1,986.83	2,021.37	1,887.03	0.00	7,564.70	1,649.00
DCMWC Black Lung (Outgoing)	20.80	21.27	9.00	32.90	0.00	83.97	104.00
DCMWC PBM (Hend. + Tall.)	76.08	77.21	65.75	97.47	0.00	316.52	87.96
Total Call Minutes	1,766.34	2,085.31	2,096.12	2,017.41	0.00	7,965.18	1,841
April Volumes Summary
		Volume
FECA
Bill Line Item Processing		889,177
Bills
Call Minutes		278,811
Total Calls		48,649
DCMWC - Black Lung
Bill Line Item Processing		30,622
Bills
Call Minutes		7,965
Total Calls		1,841
DEEOIC - Energy
Bill Line Item Processing		73,516
Bills
Call Minutes		21,392
Total Calls		4,266
Grand Total all 3 programs
Line Item Processing		993,315
Bill Lines
Call Minutes		308,168
Total Calls		54,756

May-BLung

	Week of
Call Minutes	04/29/12	05/06/12	05/13/12	05/20/12	05/27/12	Total Minutes	Total Calls
DCMWC Black Lung (Incoming)	2,102.35	2,034.93	2,831.43	1,824.47	1,490.43	10,283.62	2,373.00
DCMWC Black Lung (Outgoing)	45.60	42.55	46.35	24.30	5.32	164.12	131.00
DCMWC PBM (Hend. + Tall.)	0.00	0.00	0.00	0.00	0.00	0.00	0.00
Total Call Minutes	2,147.95	2,077.48	2,877.78	1,848.77	1,495.75	10,447.74	2,504
May Volumes Summary
		Volume
FECA
Bill Line Item Processing		1,131,670
Bills
Call Minutes		316,300
Total Calls		56,802
DCMWC - Black Lung
Bill Line Item Processing		41,720
Bills
Call Minutes		10,448
Total Calls		2,504
DEEOIC - Energy
Bill Line Item Processing		97,605
Bills
Call Minutes		22,001
Total Calls		5,345
Grand Total all 3 programs
Line Item Processing		1,270,995
Bill Lines
Call Minutes		348,749
Total Calls		64,651

Jun-BLung

	Week of
Call Minutes	06/03/12	06/10/12	06/17/12	06/24/12	07/01/12	Total Minutes	Total Calls
DCMWC Black Lung (Incoming)	1,996.27	2,135.60	2,070.00	2,007.20	0.00	8,209.07	1,727.00
DCMWC Black Lung (Outgoing)	31.73	8.55	8.40	40.00	0.00	88.69	81.00
DCMWC PBM (Hend. + Tall.)	85.60	93.18	89.36	84.31	0.00	352.46	90.54
Total Call Minutes	2,113.60	2,237.33	2,167.76	2,131.51	0.00	8,650.21	1,899
June Volumes Summary
		Volume
FECA
Bill Line Item Processing		862,031
Bills
Call Minutes		247,090
Total Calls		45,155
DCMWC - Black Lung
Bill Line Item Processing		26,937
Bills
Call Minutes		8,650
Total Calls		1,899
DEEOIC - Energy
Bill Line Item Processing		81,017
Bills
Call Minutes		21,243
Total Calls		4,521
Grand Total all 3 programs
Line Item Processing		969,985
Bill Lines
Call Minutes		276,983
Total Calls		51,574

Jul-BLung

	Week of
Call Minutes	07/01/12	07/08/12	07/15/12	07/22/12	07/29/12	Total Minutes	Total Calls
DCMWC Black Lung (Incoming)	1,688.30	2,182.13	2,000.65	1,930.87	0.00	7,801.95	1,719.00
DCMWC Black Lung (Outgoing)	27.73	12.80	21.70	70.57	0.00	132.80	134.00
DCMWC PBM (Hend. + Tall.)	68.45	91.97	95.21	88.34	0.00	343.98	86.57
Total Call Minutes	1,784.48	2,286.91	2,117.56	2,089.77	0.00	8,278.73	1,940
July Volumes Summary
		Volume
FECA
Bill Line Item Processing		980,955
Bills
Call Minutes		267,313
Total Calls		47,272
DCMWC - Black Lung
Bill Line Item Processing		26,670
Bills
Call Minutes		8,279
Total Calls		1,940
DEEOIC - Energy
Bill Line Item Processing		77,248
Bills
Call Minutes		18,485
Total Calls		3,896
Grand Total all 3 programs
Line Item Processing		1,084,873
Bill Lines
Call Minutes		294,076
Total Calls		53,108

Aug-BLung

	Week of
Call Minutes	07/29/12	08/05/12	08/12/12	08/19/12	08/26/12	Total Minutes	Total Calls
DCMWC Black Lung (Incoming)	1,974.57	1,966.78	2,248.82	1,842.75	2,062.53	10,095.45	2,390.00
DCMWC Black Lung (Outgoing)	46.58	38.50	24.05	41.42	30.00	180.55	240.00
DCMWC PBM (Hend. + Tall.)	89.53	88.35	84.78	98.91	94.38	455.97	124.58
Total Call Minutes	2,110.68	2,093.63	2,357.65	1,983.08	2,186.92	10,731.97	2,755
Aug Volumes Summary
		Volume
FECA
Bill Line Item Processing		1,181,820
Bills
Call Minutes		366,124
Total Calls		66,141
DCMWC - Black Lung
Bill Line Item Processing		33,159
Bills
Call Minutes		10,732
Total Calls		2,755
DEEOIC - Energy
Bill Line Item Processing		109,685
Bills
Call Minutes		21,202
Total Calls		5,529
Grand Total all 3 programs
Line Item Processing		1,324,664
Bill Lines
Call Minutes		398,058
Total Calls		74,424

Sep-BLung

	Week of
Call Minutes	09/02/12	09/09/12	09/16/12	09/23/12	09/30/12	Total Minutes	Total Calls
DCMWC Black Lung (Incoming)	1,627.40	1,942.48	2,249.68	1,757.65	2,069.47	9,646.69	2,225.00
DCMWC Black Lung (Outgoing)	38.93	25.50	128.98	88.67	67.83	349.92	278.00
DCMWC PBM (Hend. + Tall.)	81.47	83.02	88.45	69.18	91.44	413.56	122.84
Total Call Minutes	1,747.81	2,051.00	2,467.12	1,915.49	2,228.74	10,410.16	2,626
Sep Volumes Summary
		Volume
FECA
Bill Line Item Processing		1,184,149
Bills
Call Minutes		358,491
Total Calls		66,570
DCMWC - Black Lung
Bill Line Item Processing		32,985
Bills
Call Minutes		10,410
Total Calls		2,626
DEEOIC - Energy
Bill Line Item Processing		105,116
Bills
Call Minutes		21,448
Total Calls		5,660
Grand Total all 3 programs
Line Item Processing		1,322,250
Bill Lines
Call Minutes		390,349
Total Calls		74,856

Oct-Energy

	Week of
Call Minutes	10/02/11	10/09/11	10/16/11	10/23/11	10/30/11	Total Minutes	Total Calls
Energy (Incoming)	4,849.28	4,351.10	5,226.53	5,300.42	0.00	19,727.34	3,847.00
Energy (Outgoing)	547.87	455.03	433.10	291.33	0.00	1,727.34	775.00
PBM (Pharmacy - Hend. & Tall.)	95.17	88.13	91.75	94.19	0.00	369.24	120.76
						0.00
Total Call Minutes	5,492.32	4,894.27	5,751.38	5,685.94	0.00	21,823.91	4,743
Oct Volumes Summary
		Volume
FECA
Bill Line Item Processing		909,721
Bills
Call Minutes		294,235
Total Calls		57,835
DCMWC - Black Lung
Bill Line Item Processing		31,911
Bills
Call Minutes		8,101
Total Calls		2,019
DEEOIC - Energy
Bill Line Item Processing		74,919
Bills
Call Minutes		21,824
Total Calls		4,743
Grand Total all 3 programs
Line Item Processing		1,016,551
Bill Lines
Call Minutes		324,160
Total Calls		64,596

Nov-Energy

	Week of
Call Minutes	10/30/11	11/06/11	11/13/11	11/20/11	11/27/11	Total Minutes	Total Calls
Energy (Incoming)	4,467.68	3,337.42	5,583.67	2,908.45	0.00	16,297.22	4,205.00
Energy (Outgoing)	352.95	200.20	345.58	148.35	0.00	1,047.09	560.00
PBM (Pharmacy - Hend. & Tall.)	88.79	87.91	100.58	68.56	111.74	457.59	136.36
						0.00
Total Call Minutes	4,909.43	3,625.53	6,029.83	3,125.36	111.74	17,801.89	4,901
Nov Volumes Summary
		Volume
FECA
Bill Line Item Processing		1,107,259
Bills
Call Minutes		325,248
Total Calls		64,472
DCMWC - Black Lung
Bill Line Item Processing		34,148
Bills
Call Minutes		9,217
Total Calls		2,416
DEEOIC - Energy
Bill Line Item Processing		87,236
Bills
Call Minutes		17,802
Total Calls		4,901
Grand Total all 3 programs
Line Item Processing		1,228,643
Bill Lines
Call Minutes		352,267
Total Calls		71,789

Dec-Energy

	Week of
Call Minutes	12/04/11	12/11/11	12/18/11	12/25/11	01/01/12	Total Minutes	Total Calls
Energy (Incoming)	4,969.15	4,667.60	4,023.70	3,270.18	0.00	16,930.64	3,332.00
Energy (Outgoing)	499.50	419.90	367.53	207.00	0.00	1,493.94	562.00
PBM (Pharmacy - Hend. & Tall.)	104.38	100.96	89.51	62.91	0.00	357.77	94.08
						0.00
Total Call Minutes	5,573.03	5,188.46	4,480.75	3,540.10	0.00	18,782.34	3,988
Dec Volumes Summary
		Volume
FECA
Bill Line Item Processing		925,228
Bills
Call Minutes		263,901
Total Calls		51,637
DCMWC - Black Lung
Bill Line Item Processing		30,296
Bills
Call Minutes		7,009
Total Calls		1,737
DEEOIC - Energy
Bill Line Item Processing		88,913
Bills
Call Minutes		18,782
Total Calls		3,988
Grand Total all 3 programs
Line Item Processing		1,044,437
Bill Lines
Call Minutes		289,692
Total Calls		57,363

Jan-Energy

	Week of
Call Minutes	01/01/12	01/08/12	01/15/12	01/22/12	01/29/12	Total Minutes	Total Calls
Energy (Incoming)	4,225.12	5,106.58	4,117.58	5,332.70	0.00	18,781.99	4,674.00
Energy (Outgoing)	168.95	513.60	442.40	384.10	0.00	1,509.05	620.00
PBM (Pharmacy - Hend. & Tall.)	0.00	0.00	0.00	0.00	0.00	0.00	0.00
						0.00
Total Call Minutes	4,394.07	5,620.18	4,559.98	5,716.80	0.00	20,291.04	5,294
Jan Volumes Summary
		Volume
FECA
Bill Line Item Processing		1,086,803
Bills
Call Minutes		344,910
Total Calls		65,893
DCMWC - Black Lung
Bill Line Item Processing		37,995
Bills
Call Minutes		10,087
Total Calls		2,412
DEEOIC - Energy
Bill Line Item Processing		98,068
Bills
Call Minutes		20,291
Total Calls		5,294
Grand Total all 3 programs
Line Item Processing		1,222,866
Bill Lines
Call Minutes		375,287
Total Calls		73,599

Feb-Energy

	Week of
Call Minutes	02/05/12	02/12/12	02/19/12	02/26/12	03/04/12	Total Minutes	Total Calls
Energy (Incoming)	4,979.72	5,200.65	5,163.62	5,563.43	0.00	20,907.42	3,923.00
Energy (Outgoing)	0.00	0.00	0.00	0.00	0.00	0.00	0.00
PBM (Pharmacy - Hend. & Tall.)	93.33	100.69	95.62	91.47	0.00	381.12	119.20
						0.00
Total Call Minutes	5,073.05	5,301.34	5,259.24	5,654.90	0.00	21,288.54	4,042
Feb Volumes Summary
		Volume
FECA
Bill Line Item Processing		877,583
Bills
Call Minutes		258,591
Total Calls		48,962
DCMWC - Black Lung
Bill Line Item Processing		31,248
Bills
Call Minutes		8,403
Total Calls		1,920
DEEOIC - Energy
Bill Line Item Processing		74,491
Bills
Call Minutes		21,289
Total Calls		4,042
Grand Total all 3 programs
Line Item Processing		983,322
Bill Lines
Call Minutes		288,282
Total Calls		54,925

Mar-Energy

	Week of
Call Minutes	03/04/12	03/11/12	03/18/12	03/25/12	04/01/12	Total Minutes	Total Calls
Energy (Incoming)	5,013.72	5,278.50	4,992.65	5,851.53	0.00	21,136.40	3,861.00
Energy (Outgoing)	55.00	69.82	73.67	80.23	0.00	278.72	263.00
PBM (Pharmacy - Hend. & Tall.)	0.00	0.00	0.00	0.00	0.00	0.00	0.00
						0.00
Total Call Minutes	5,068.72	5,348.32	5,066.32	5,931.77	0.00	21,415.12	4,124
Mar Volumes Summary
		Volume
FECA
Bill Line Item Processing		924,617
Bills
Call Minutes		263,399
Total Calls		48,876
DCMWC - Black Lung
Bill Line Item Processing		32,496
Bills
Call Minutes		8,671
Total Calls		1,881
DEEOIC - Energy
Bill Line Item Processing		75,929
Bills
Call Minutes		21,415
Total Calls		4,124
Grand Total all 3 programs
Line Item Processing		1,033,042
Bill Lines
Call Minutes		293,485
Total Calls		54,881

Apr-Energy

	Week of
Call Minutes	04/01/12	04/08/12	04/15/12	04/22/12	04/29/12	Total Minutes	Total Calls
Energy (Incoming)	5,301.77	5,477.90	4,809.40	5,032.97	0.00	20,622.04	3,843.00
Energy (Outgoing)	72.77	96.03	80.47	83.87	0.00	333.14	302.00
PBM (Pharmacy - Hend. & Tall.)	104.93	106.50	90.69	134.45	0.00	436.57	121.32
						0.00
Total Call Minutes	5,479.47	5,680.43	4,980.56	5,251.28	0.00	21,391.74	4,266
April Volumes Summary
		Volume
FECA
Bill Line Item Processing		889,177
Bills
Call Minutes		278,811
Total Calls		48,649
DCMWC - Black Lung
Bill Line Item Processing		30,622
Bills
Call Minutes		7,965
Total Calls		1,841
DEEOIC - Energy
Bill Line Item Processing		73,516
Bills
Call Minutes		21,392
Total Calls		4,266
Grand Total all 3 programs
Line Item Processing		993,315
Bill Lines
Call Minutes		308,168
Total Calls		54,756

May-Energy

	Week of
Call Minutes	04/29/12	05/06/12	05/13/12	05/20/12	05/27/12	Total Minutes	Total Calls
Energy (Incoming)	5,822.38	5,190.90	5,417.52	5,286.22	0.00	21,717.02	4,897.00
Energy (Outgoing)	57.75	69.30	65.22	91.73	0.00	284.00	448.00
PBM (Pharmacy - Hend. & Tall.)	0.00	0.00	0.00	0.00	0.00	0.00	0.00
						0.00
Total Call Minutes	5,880.13	5,260.20	5,482.73	5,377.95	0.00	22,001.02	5,345
May Volumes Summary
		Volume
FECA
Bill Line Item Processing		1,131,670
Bills
Call Minutes		316,300
Total Calls		56,802
DCMWC - Black Lung
Bill Line Item Processing		41,720
Bills
Call Minutes		10,448
Total Calls		2,504
DEEOIC - Energy
Bill Line Item Processing		97,605
Bills
Call Minutes		22,001
Total Calls		5,345
Grand Total all 3 programs
Line Item Processing		1,270,995
Bill Lines
Call Minutes		348,749
Total Calls		64,651

&R&"Arial,Bold"&14

Jun-Energy

	Week of
Call Minutes	06/03/12	06/10/12	06/17/12	06/24/12	07/01/12	Total Minutes	Total Calls
Energy (Incoming)	5,650.68	4,765.80	4,762.90	4,848.22	0.00	20,027.60	3,822.00
Energy (Outgoing)	168.00	190.17	175.13	196.20	0.00	729.50	574.00
PBM (Pharmacy - Hend. & Tall.)	118.07	128.53	123.26	116.28	0.00	486.14	124.88
						0.00
Total Call Minutes	5,936.75	5,084.50	5,061.29	5,160.70	0.00	21,243.24	4,521
June Volumes Summary
		Volume
FECA
Bill Line Item Processing		862,031
Bills
Call Minutes		247,090
Total Calls		45,155
DCMWC - Black Lung
Bill Line Item Processing		26,937
Bills
Call Minutes		8,650
Total Calls		1,899
DEEOIC - Energy
Bill Line Item Processing		81,017
Bills
Call Minutes		21,243
Total Calls		4,521
Grand Total all 3 programs
Line Item Processing		969,985
Bill Lines
Call Minutes		276,983
Total Calls		51,574

Jul-Energy

	Week of
Call Minutes	07/01/12	07/08/12	07/15/12	07/22/12	07/29/12	Total Minutes	Total Calls
Energy (Incoming)	3,264.68	4,562.15	4,849.43	5,007.08	0.00	17,683.35	3,490.00
Energy (Outgoing)	141.25	50.88	82.65	52.07	0.00	326.85	287.00
PBM (Pharmacy - Hend. & Tall.)	94.42	126.86	131.32	121.85	0.00	474.45	119.40
						0.00
Total Call Minutes	3,500.35	4,739.89	5,063.40	5,181.00	0.00	18,484.65	3,896
July Volumes Summary
		Volume
FECA
Bill Line Item Processing		980,955
Bills
Call Minutes		267,313
Total Calls		47,272
DCMWC - Black Lung
Bill Line Item Processing		26,670
Bills
Call Minutes		8,279
Total Calls		1,940
DEEOIC - Energy
Bill Line Item Processing		77,248
Bills
Call Minutes		18,485
Total Calls		3,896
Grand Total all 3 programs
Line Item Processing		1,084,873
Bill Lines
Call Minutes		294,076
Total Calls		53,108

Aug-Energy

	Week of
Call Minutes	07/29/12	08/05/12	08/12/12	08/19/12	08/26/12	Total Minutes	Total Calls
Energy (Incoming)	4,843.62	5,024.40	5,164.17	5,233.52	0.00	20,265.70	4,954.00
Energy (Outgoing)	60.43	71.67	112.63	63.00	0.00	307.74	403.00
PBM (Pharmacy - Hend. & Tall.)	123.49	121.86	116.94	136.43	130.18	628.92	171.84
						0.00
Total Call Minutes	5,027.54	5,217.93	5,393.74	5,432.94	130.18	21,202.35	5,529
Aug Volumes Summary
		Volume
FECA
Bill Line Item Processing		1,181,820
Bills
Call Minutes		366,124
Total Calls		66,141
DCMWC - Black Lung
Bill Line Item Processing		33,159
Bills
Call Minutes		10,732
Total Calls		2,755
DEEOIC - Energy
Bill Line Item Processing		109,685
Bills
Call Minutes		21,202
Total Calls		5,529
Grand Total all 3 programs
Line Item Processing		1,324,664
Bill Lines
Call Minutes		398,058
Total Calls		74,424

Sep-Energy

	Week of
Call Minutes	09/02/12	09/09/12	09/16/12	09/23/12	09/30/12	Total Minutes	Total Calls
Energy (Incoming)	3,968.88	5,574.32	5,411.97	5,528.00	0.00	20,483.17	5,080.00
Energy (Outgoing)	90.93	92.47	86.40	124.37	0.00	394.17	411.00
PBM (Pharmacy - Hend. & Tall.)	112.38	114.51	122.00	95.42	126.12	570.43	169.44
						0.00
Total Call Minutes	4,172.19	5,781.29	5,620.37	5,747.78	126.12	21,447.76	5,660
Sep Volumes Summary
		Volume
FECA
Bill Line Item Processing		1,184,149
Bills
Call Minutes		358,491
Total Calls		66,570
DCMWC - Black Lung
Bill Line Item Processing		32,985
Bills
Call Minutes		10,410
Total Calls		2,626
DEEOIC - Energy
Bill Line Item Processing		105,116
Bills
Call Minutes		21,448
Total Calls		5,660
Grand Total all 3 programs
Line Item Processing		1,322,250
Bill Lines
Call Minutes		390,349
Total Calls		74,856

File details come from the government source that posted it. Updated Nov 14, 2017.