ATTACHMENT_G_-_PERFORMANCE_MEASURES_FOR_FESD_(Data_Entry_Support).pdf

Excellent Acceptable Unacceptable

PF 1.0 LockBox Production: The contractor shall process NFA Lockboxes in accordance with documented performance measures (refers to forms 1,4)

Above $2.0M $1.9M Less Than $1.8M Data queried within NFRTR

Database

PF 1.1 Loose Form Production: The contractor shall process Loose Forms in accordance with documented performance measures (refers to forms 2,3,5,9,10,5320)

12,200 Forms 11,200 Forms 10,200 Data queried within NFRTR

Database

PF 1.2 Finger Print Card Production:

The contractor shall scan FPC's in accordance with documented performance measures

4 Complete Boxes per week

3 Complete Boxes per Week

2 Complete Boxes per Week

Production Tracking

PF 2. Quality: Acceptable levels for following error types: Missed or duplicate application

Less than 10 10-15 Greather than 15 Error Logs will be submitted from the COR to the PM during weekly meetings.

PF 3. Quality: Acceptable levels for following error types: Multiple SN, restrictions, Incorrect weapon copied

Less than 10 10-15 Greather than 15 Error Logs will be submitted from the COR to the PM during weekly meetings.

PF 1. Production: The contractor shall process FEIB applications in accordance with documented performance measures

Above 2,400 1,300 - 2,400

Less than 1,300 (unless low volume prevents measures from being met)

Production Tracking

1 to 250 251 to 500 501+

Within 4 business days of receipt from

Customer

Within 8 business days of receipt from Customer

Will require further discussion with CORE on other

Performance Objectives

PF 2. Quality: Acceptable levels for following error types: Rec'd and Sign Dates, Line items duplicated or entered incorrectly

Less than 10 10-15 Greater than 15 Error Logs will be submitted from the COR to the PM during weekly meetings.

PF 3. Quality: Acceptable levels for following error types: Address and declaration page missed

Less than 2 2-5 Greater than 5 Error Logs will be submitted from the COR to the PM during weekly meetings.

PF 1. Production: The contractor shall process FFLC applications in accordance with documented performance measures

Above 3,600 3,200 - 3,600

Less than 3,200 (unless low volume prevents measures from being met)

Production Tracking

PF 2. Quality: Acceptable levels for following error types: Incorrect license type, wrong target sheet, missing RPs, incorrect payments

Less than 5 2-5 Greater than 5 Error Logs will be submitted from the COR to the PM during weekly meetings.

Performance Measure 1: The contractor shall provide 3 FTE's to process FELC Add's/Delete's from new/renewal applications in accordance with documented measures

>8,061 6,728 - 8,060 <6,727 Production Tracking

Performance Measure 2: The contractor shall provide 2 FTE's to process FELC "Bucket Work" Add's/Delete's in accordance with documented measures

>5,584 4,251 - 5,583 <4,250 Production Tracking

Performance Measure 3: The contractor shall provide 1 FTE to process FELC "NTN Updates" in accordance with documented measures

>7,668 6,334 - 7,667 <6,333 Production Tracking

Performance Measure 4: The contractor shall provide 1 Contract Supervisor as necessary for Quality Control

Error Logs will be submitted from the COR to the PM during weekly meetings.

Revised: 6/1/2015

Task

Bureau of Alcohol, Tobacco, Firearms and Explosives Firearms and Explosives Services Division

Responsible Person Method to Obtain Actual

Total Forms

Production Tracking

FESD Data Entry Support

2.3.1.3 FFLC

2.3.1 - Data Entry Support

2.3.1.1 NFA

Support

2.3.1.2 FEIB

Support

PF 1.1 NIA Notifications: The contractor shall send out completed NIA forms within a timely manner.

2.3.1.4 FELC