ATTACHMENT_D_-_PERFORMANCE_MEASURES_FOR_NTC.pdf

Stated Requirement Management Methodology Current Efficiency

(Per worker/per hour) Goal Seek (Per Year)

Hours Required Per Year FTE Required Support Factor

(10%) QA

Factor Total FTE

Trace requests are received by mail and fax and subsequently entered using eTrace. The workload consists of about 15 percent of the total annual trace requests per year. Enter all faxed Routine trace requests within 24 hours ‐

Provision FTE to meet demand.

13 63,000 4,846 2.6 0.25 0.3 3.00

Stated Requirement Management Methodology Current Efficiency

(Per worker/per hour) Goal Seek (Per Day)

Hours Required Per Day FTE Required Supervisory & Support Factor

(10%) QA

Factor Total FTE

The workload is estimated at an average of 15 trace requests per day. Urgent trace requests are also received 24/7 and by their nature are more often received after normal business hours than are the routine trace requests.

The trace must be processed in 24 hours or less.

Provision FTE to meet demand.

10 15 1.50 0.2 0.10 0.02 0.34

Stated Requirement Management Methodology Current Efficiency

(Per worker/per hour) Goal Seek (Per Day)

Hours Required Per Day FTE Required Support Factor

(10%) QA

Factor Total FTE

Contractor shall work a daily average of 1,800 traces (measured quarterly) ‐

Provision FTE to accomplish a stated goal. 1.9 1,800 947.4 135.3 4.0 9.5 148.8

Stated Requirement Management Methodology Work Demand

(Urgent Traces Per Day) Hours Required Per Trace Hours Required

Per Day FTE Required Support Factor

(10%) QA

Factor Total FTE

The workload is estimated at an average of 15 trace requests per day. Urgent trace requests are also received 24/7 and by their nature are more often received after normal business hours than are the routine trace requests.

The trace must be processed in 24 hours or less

Provision FTE to meet demand.

15 1 15.0 2.1 ‐ 0.2 2.4

Stated Requirement Management Methodology Work Demand (Traces Per Day) Hours Required Per Trace

Hours Required Per Day FTE Required Support Factor

(10%) QA

Factor Total FTE

Complete trace requests associated with the firearms descriptions within 24 hours

Provision FTE to meet demand. 0 0.35 0.0 0.0 ‐ ‐ ‐

Stated Requirement Management Methodology Work Efficiency

(Per worker/per hour) Goal Seek

(Per Day w/11 FTE) Hours Required

Per Day FTE Required Support Factor

(10%) QA

Factor Total FTE

Process an average of 140 traces per day per person (averaged quarterly) if available

Provision FTE to accomplish a stated goal. 20 700 35.0 5.0 ‐ 5.0

Stated Requirement Management Methodology Work Efficiency

(Traces Per worker/per day) Goal Seek (Per Day)

Hours Required Per Day FTE Required Support Factor

(10%) QA

Factor Total FTE

Contractor shall work * a daily average of 35 traces per person (measured quarterly)

Provision FTE to accomplish a stated goal. 45 490 76.2 10.9 1.0 1.1 20.0

Stated Requirement Management Methodology Work Efficiency

(Traces Per worker/per day) Goal Seek (Per Day)

Hours Required Per Day FTE Required Support Factor

(10%) QA

Factor Total FTE

TBD Provision FTE to meet demand. 14.0 2.0 ‐ ‐ 2.0

Stated Requirement Management Methodology Work Efficiency

(Traces Per worker/per day) Goal Seek (Per Day)

Hours Required Per Day FTE Required Support Factor

(10%) QA

Factor Total FTE

TBD Provision FTE to meet demand. 7.0 1.0 ‐ ‐ 1.0

Stated Requirement Management Methodology Work Efficiency

(Boxes Per worker/per day) Goal Seek (Per Day)

Hours Required Per Day FTE Required Support Factor

(10%) QA

Factor Total FTE

Receive all OBR FFLs within a reasonable time. Provision FTE to meet demand. 2.0 ‐ ‐ 2.0

Stated Requirement Management Methodology Work Efficiency

(Boxes Per worker/per day) Goal Seek (Per Day)

Hours Required Per Day FTE Required Support Factor

(10%) QA

Factor Total FTE

Maintain a documented, verifiable warehousing inventory at all times.

Provision FTE to meet demand. 2.0 ‐ ‐ 2.0

1.4.4 International Tracing

1.1 Trace Request Data Entry

1.3 Active Dealer Tracing

3.0 Document Conversion

2.0 Receiving and Warehousing

1.2 Out‐of‐Business Tracing

2.1 Receiving

2.2 Warehousing

1.1.1 Routine Trace Request Data Entry

1.1.2 Urgent Trace Request Data Entry

1.2.1 Routine Out‐of‐Business Records

1.2.2 Urgent Out‐of‐Business Records

1.3 Demand/Multiple Sale Tracing

1.4.1 Manufacturer/Wholesaler

1.4.2 Retail Calls

1.4.3 IRB Research Support

Stated Requirement Management Methodology Work Efficiency

(Boxes Per worker/per day) Goal Seek (Per Day)

Hours Required Per Day FTE Required Support Factor

(10%) QA

Factor Total FTE

Process and image 1,600 boxes of Out‐of‐ Business Records (OBR) for destruction per quarter (if available)

Provision FTE to meet demand. 3.2 75 164.1 23.4 1.0 2.34 26.8

Stated Requirement Management Methodology Work Efficiency

(Boxes Per worker/per day) Goal Seek (Per Day)

Hours Required Per Day FTE Required Support Factor

(10%) QA

Factor Total FTE

Process and image 1,600 boxes of Out‐of‐ Business Records (OBR) for destruction per quarter (if available)

Provision FTE to meet demand. 20 75 26.3 3.8 17.0 0.38 21.1

Stated Requirement Management Methodology Work Efficiency

Indexes Per worker/per day) Goal Seek (total)

Hours Required Per Day FTE Required Support Factor

(10%) QA

Factor Total FTE

TBD Provision FTE to meet demand. 1250 ‐ 4.0 ‐ ‐ 4.0

Stated Requirement Management Methodology Work Efficiency

Indexes Per worker/per day) Goal Seek (total)

Hours Required Per Day FTE Required Support Factor

(10%) QA

Factor Total FTE

TBD Provision FTE to accomplish a stated goal.

Stated Requirement Management Methodology Work Efficiency

(Forms/hour/worker) Goal Seek

(Forms Per Day) Hours Required

Per Day FTE Required Support Factor

(10%) QA

Factor Total FTE

Enter the contents of the Reports of Multiple Sales into the Firearms Tracing System (FTS) within 24 hours of receipt

Provision FTE to meet demand. 17 2250 132.4 18.9 2.0 3.78 24.7

Stated Requirement Management Methodology Work Efficiency

Firearms Per worker/per day) Goal Seek

(FirearmsPer Day) Hours Required

Per Day FTE Required Support Factor

(10%) QA

Factor Total FTE

Enter the contents of the demand data into the Firearms Tracing System (FTS) software application within the quarter

Provision FTE to meet demand. 75 850 11.3 1.6 ‐ 0.32 13.3

Stated Requirement Management Methodology Work Demand (FTE Required) 2900

Hours Required Per Day FTE Required Support Factor

(10%) QA

Factor Total FTE

Provision FTE to accomplish a stated goal. 2 4.0 ‐ ‐ 4.0

Stated Requirement Management Methodology Work Demand (FTE Required)

Goal Seek (Per Day)

Hours Required Per Day FTE Required Support Factor

(10%) QA

Factor Total FTE

Provide scanning and indexing support to NFA indexing and scanning operations, Provision FTE to accomplish a stated goal. 0 0.0 ‐ ‐ ‐

Stated Requirement Management Methodology Work Demand (FTE Required)

Goal Seek (Per Day)

Hours Required Per Day FTE Required Support Factor

(10%) QA

Factor Total FTE

Stated Requirement Management Methodology

Work Demand (FTE Required)

Goal Seek (Per Day)

Hours Required Per Day FTE Required Support Factor

(10%) QA

Factor Total FTE

Support the Stolen Firearms Program Provision FTE to accomplish a stated goal. ‐

Stated Requirement Management Methodology Work Demand (FTE Required)

Goal Seek (Per Day)

Hours Required Per Day FTE Required Support Factor

(10%) QA

Factor Total FTE

Provide support to eTrace andminstrative and helpdesk support

Provision FTE to accomplish a stated goal. 2 2.0 2.0

Stated Requirement Management Methodology Work Demand (FTE Required)

Goal Seek (Per Day)

Hours Required Per Day FTE Required Support Factor

(10%) QA

Factor Total FTE

Provide support ot LESB Suspect Gun program Provision FTE to accomplish a stated goal. ‐

Stated Requirement Management Methodology Work Demand (FTE Required)

Goal Seek (Per Day)

Hours Required Per Day FTE Required Support Factor

(10%) QA

Factor Total FTE

Provide support to RSR program as needed Provision FTE to accomplish a stated goal. ‐

Stated Requirement Management Methodology Work Demand (FTE Required)

Goal Seek (Per Day)

Hours Required Per Day FTE Required Support Factor

(10%) QA

Factor Total FTE

Provide support to Comp Tracing Group ‐ Duplicates ‐ as needed

Provision FTE to accomplish a stated goal. 1 1.0 1.0

Stated Requirement Management Methodology Work Demand (FTE Required)

Goal Seek (Per Day)

Hours Required Per Day FTE Required Support Factor

(10%) QA

Factor Total FTE

Support Comp Tracing group coding firearms Provision FTE to accomplish a stated goal. 2 2.0 2.0

Stated Requirement Management Methodology Work Demand (FTE Required)

Hours Required Per Day FTE Required Support Factor

(10%) QA

Factor Total FTE

Support Comp Tracing group Provision FTE to accomplish a stated goal. 1 1.0 1.0

Stated Requirement Management Methodology Work Demand (FTE Required)

Goal Seek (Per Day)

Hours Required Per Day FTE Required Support Factor

(10%) QA

Factor Total FTE

3.4 Microfilm Conversion

4.5.1 ‐ LESB ‐ Stolen Firearms Program

4.5.2 ‐ LESB ‐ eTrace Support

4.5.3 ‐ LESB ‐ Suspect Gun Program

4.5.4 ‐ LESB ‐ RSR

4.5.5 ‐ LESB ‐ CTG Duplicates

4.5.7 ‐ LESB ‐ CTG (OBS Reopen, Dups, FTS Clean UP)

4 7 IT Support

3.1 Document Preparation ‐

3.2 Document Imaging ‐

3.3 Document Indexing

4.2 Demand Program Support ‐

4.3 Fax Room Support

4.4 NFA Support

4.5 Law Enforcement Support

4.5.6 ‐ LESB ‐ CTG Coding

4.1 Multiple Sales Data Entry ‐

4.0 Program Support

Provide timely response to tier 1 IT related issues.

Provision FTE to accomplish a stated goal. 1.5 1.5 ‐ ‐ 1.5

Stated Requirement Management Methodology Work Demand (FTE Required)

Goal Seek (Per Day)

Hours Required Per Day FTE Required Support Factor

(10%) QA

Factor Total FTE

Switchboard is staffed 100% of time during operating hours ‐(computer support)

Provision FTE to accomplish a stated goal. 5 5.0 ‐ ‐ 5.0

Stated Requirement Management Methodology Work Demand (FTE Required)

Goal Seek (Per Day)

Hours Required Per Day FTE Required Support Factor

(10%) QA

Factor Total FTE

Implement and manage programmatic soundness and effective policies that ensure acceptable performance and quality across all performance areas ‐

Provision FTE to accomplish a stated goal. 4 3.0 1.0 ‐ 6.0

Stated Requirement Management Methodology Work Demand (FTE Required)

Goal Seek (Per Day)

Hours Required Per Day FTE Required Support Factor

(10%) QA

Factor Total FTE

Distribute staff to support CLINs 1‐4, (and 6 as needed)

Provision FTE to accomplish a stated goal.

Stated Requirement Management Methodology Work Demand (FTE Required)

Goal Seek (Per Day)

Hours Required Per Day FTE Required Support Factor

(10%) QA

Factor Total FTE

Performance requirements will be agreed upon on an as need basis as requested by the COTR for additional performance above current agreed upon measures.

Once additonal performance is requested, NTC COTR and Team Rolling Bay Mgt will mutually agree to specific measuures and resulting costs

0 0.0 ‐ ‐ ‐

Stated Requirement Management Methodology Work Demand (FTE Required)

Goal Seek (Per Day)

Hours Required Per Day FTE Required Support Factor

(10%) QA

Factor Total FTE

Provide support to OSII Violent Crime Analysis Branch operations.

Provision FTE to accomplish a stated goal. 0 4.0 ‐ ‐ 4.0

Stated Requirement Management Methodology Work Demand (FTE Required)

Goal Seek (Per Day)

Hours Required Per Day FTE Required Support Factor

(10%) QA

Factor Total FTE

Support for operations in the OSII Denial Enforcement and NICS Intelligence Branch

Provision FTE to accomplish a stated goal. 0 4.0 ‐ ‐ 4.0

Total Performing

FTE 306.9

Supervision 12.0 Support Total FTE

Requirement 318.9

8.0 Deni Branch Support

4.7 IT Support

6.0 ‐ Overtime

6.0 Overtime

7.0 OSII ‐ VCAB

7.0 Violent Crime Analysis Branch Support

Total FTE Calculation

4.9 Program Management

4.8 Admin Support

5.0 Additional 42 FTE'S

8.0 OSII ‐ Deni