ATTACHMENT_E_-_PERFORMANCE_MEASURES_FOR_FESD_(Research_Assistant).pdf
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- Data Entry, Imaging, Indexing, IT Support Services and Related Support Services and Information Technology
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- DJA-15-AHDQ-R-0044
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Task Performance Requirement Very Good Satisfactory Unsatisfactory Performance Standard Method of Measurement
Quality: Number of application rechecks requested by examiners
Contractor will limit the number of applications that are resubmitted for recheck by examiners
12 or less 13-20 21+ Recheck files given by Examiner to RA Supervisor daily, who then counts and inputs data into Worksheet
Reports will be reviewed weekly and monthly during the PM/COR meetings (Based on group monthly average taken from weekly report)
NFA
Research Assistants
Production: Total number of applications touched per week per research assistant
Total number of applications processed by research assistants to include correction letters and applications forwarded to examiner for approval.
251+ 151-250 1-150 Formula input into RA Production worksheet for calculation.
Reports will be reviewed weekly and monthly during the PM/COR meetings (Based on group monthly average taken from weekly report)
Production: Number of applications processed per hour
Number of applications processed by the research assistants to include correction letters and applications forwarded to examiner for approval.
6.75+ 5.0-6.74 4.9 or less Formula input into RA Production worksheet for calculation.
Reports will be reviewed weekly and monthly during the PM/COR meetings (Based on group monthly average taken from weekly report)
Quality: Success rate of research assistants
Success rate of the research assistant in the preparation and review of applications that are forwarded to the examiners for approval.
98% 95-97.9% 94.9% or less Formula input into RA Production worksheet for calculation.
Reports will be reviewed weekly and monthly during the PM/COR meetings (Based on group monthly average taken from weekly report)
Performance Requirement Summary
G:\Contracts (Jim)\(NEW CONTRACT) Traces, Data Entry, Imaging, Indexing and Related Services\ATTACHMENT E ‐ PERFORMANCE MEASURES FOR FESD
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