Customer+SatisfactionSurvey.docx
DOCX document 13 KB Posted
- Contract number
- 038-OLSO
- Issued by
- North Dakota
About this file
This document is a Customer Satisfaction Survey for Contract 038, which covers Professional Association Management Services. The survey appears to be a structured evaluation tool designed for assessing vendor performance within a statewide contract vehicle, allowing participating agencies or organizations to provide feedback on vendor capabilities and service delivery.
The survey instrument focuses on three primary evaluation criteria: (1) quality of work performed relative to contract requirements, rated on a 5-point scale, (2) vendor capability to deliver requested services, assessed across different levels of service provision, and (3) cost performance compared to original proposal offer. Respondents are invited to provide comments for each rating category, and the completed survey is to be emailed to the contract manager for State Term Contract 038, with a copy sent to the respective contractor representative.
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Other files
| File | Type | Posted |
|---|---|---|
| Olsen+Effertz+Contract+Signed.pdf | ||
| 038_StateContractSummary-OlsonEffertz-Updated.docx | DOCX document | |
| Amendment#+2.pdf | ||
| Amendment#+3.pdf | ||
| Notice+of+Association+Mgmt+Services+Award+1.docx | DOCX document | |
| Participating+Addendum+Amendment.docx | DOCX document | |
| Amendment#+1+3-28-2023.pdf | ||
| Amendment#+4.pdf | ||
| Participating+Addendum.docx | DOCX document | |
| Vendor+Response+Evaluation+Worksheet.docx | DOCX document |
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Text version
CUSTOMER SATISFACTION SURVEY
Contract 038 Professional Association Management Services Vendor Pool
Association
Date
Association Contact Name
E-Mail Address
Telephone Number
Vendor
Vendor Primary Contact(s) for this Participating Addendum
1. Rate the Vendor’s quality of work performed based on the requirements in the participating addendum:
Lower Quality |_|1 |_|2 |_|3 |_|4 |_|5 Higher Quality
Comments related to quality rating:
2. Rate the Vendor’s ability to deliver requested services:
|_|1 Total Capability to provide all requested services |_|2 Some Capability to provide all requested services |_|3 Lacking Capability to provide most requested services
Comments related to vendor ability to deliver requested services rating:
3. Rate the Vendor’s ability to complete the requirements in the Participating Addendum Request within the original proposal offer:
|_|1 Completed Participating Addendum Request at Higher Cost than Original Offer |_|2 Completed Participating Addendum Request at Cost Proposed in Original Offer |_|3 Completed Participating Addendum Request at Lower Cost than Original Offer
Comments related to cost rating:
Complete and email to contract manager for State Term Contract 038.
Note: A copy will be sent to the respective contractor representative.
File details come from the government source that posted it. Updated .