Customer+SatisfactionSurvey.docx
DOCX document 13 KB Posted
- Contract number
- 038-CLEA
- Issued by
- North Dakota
About this file
This document is a Customer Satisfaction Survey form related to Contract 038 for Professional Association Management Services. The survey appears to be designed for a vendor pool associated with a state or local government contract, intended to gather feedback from participating agencies or organizations about vendor performance.
The survey instrument evaluates vendor performance across three key dimensions: quality of work, capability to deliver requested services, and cost performance relative to original proposal offers. Respondents are asked to rate vendors on a 5-point scale for work quality, assess their service delivery capabilities, and compare actual project costs against initial proposals. The completed survey is to be emailed to the contract manager for State Term Contract 038, with a copy sent to the respective contractor representative, suggesting a formal performance review and potential contract management process.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| 038_State+Contract+Summary-Clearwater-Updated.docx | DOCX document | |
| Amendment#+1.pdf | ||
| Notice+of+Association+Mgmt+Services+Award+1.docx | DOCX document | |
| Amendment#+2.pdf | ||
| Vendor+Response+Evaluation+Worksheet.docx | DOCX document | |
| Amendment#+3_3-28-25.pdf | ||
| Clearwater+Contract_DB+Signed+02.07.22.pdf | ||
| Participating+Addendum.docx | DOCX document | |
| Participating+Addendum+Amendment.docx | DOCX document |
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Text version
CUSTOMER SATISFACTION SURVEY
Contract 038 Professional Association Management Services Vendor Pool
Association
Date
Association Contact Name
E-Mail Address
Telephone Number
Vendor
Vendor Primary Contact(s) for this Participating Addendum
1. Rate the Vendor’s quality of work performed based on the requirements in the participating addendum:
Lower Quality |_|1 |_|2 |_|3 |_|4 |_|5 Higher Quality
Comments related to quality rating:
2. Rate the Vendor’s ability to deliver requested services:
|_|1 Total Capability to provide all requested services |_|2 Some Capability to provide all requested services |_|3 Lacking Capability to provide most requested services
Comments related to vendor ability to deliver requested services rating:
3. Rate the Vendor’s ability to complete the requirements in the Participating Addendum Request within the original proposal offer:
|_|1 Completed Participating Addendum Request at Higher Cost than Original Offer |_|2 Completed Participating Addendum Request at Cost Proposed in Original Offer |_|3 Completed Participating Addendum Request at Lower Cost than Original Offer
Comments related to cost rating:
Complete and email to contract manager for State Term Contract 038.
Note: A copy will be sent to the respective contractor representative.
File details come from the government source that posted it. Updated .