Contract Summary

This is a Direct Contract (CTR079272) executed between the Arizona Department of Public Safety (DPS) and Mideo Systems, Inc., a software support vendor located in Richardson, Texas. The contract was executed on November 6, 2025, and is designated as a single-agency contract for the exclusive use of DPS. The contract establishes an annual maintenance and support plan for Mideo Imaging software products used by the DPS Laboratory's existing Caseworks digital imaging system, which is proprietary to Mideo Systems and can only be serviced by the manufacturer.

The service and support plan includes all Mideo Imaging software product updates developed within the contract period, one virtual software refresher training session, repair or replacement services for Mideo Systems components, and unlimited toll-free phone support during business hours (8 a.m. to 5 p.m. Central Standard Time, Monday through Friday). The initial contract period is one year (365 days), commencing on November 6, 2025, through October 9, 2026, with a maximum aggregate term not to exceed five years including extensions. All pricing is firm and fixed for the first contract year. The price sheet (Attachment A, Part MSM-003-YMA) itemizes 8 software licenses and services totaling $68,622.97, including CaseWorks server and admin licenses, LIMS Connect Server modules, analyst and examiner user licenses, and report configuration services. The contract permits price adjustment requests only after the initial contract year, with documentation required to demonstrate cost increases directly correlated to product pricing. The warranty period covers one calendar year (365 days) from the purchase order date and includes the same service and support coverage provided during the maintenance period.