CTR075477_Exhibit_F_Monthly_Navigation_Report.pdf

This document is an Exhibit F PBI (Performance-Based Indicator) Reporting Template, which appears to be a standardized reporting form for tracking social service interactions and assistance programs. The template is designed for documenting various methods of contact, service requests, and program interventions across multiple assistance categories including utility assistance, housing assistance, special needs, food support, transportation, and case management.

The reporting template provides a comprehensive grid for agencies to record detailed metrics across different service channels such as in-person, phone, email/text, and kiosk/tablet interactions. It covers portal navigation for programs like LIHEAP (Low Income Home Energy Assistance Program), LIHWAP, ERAP, SSBG, TANF, and other social service initiatives. The form allows tracking of approved, denied, unserved, and self-served requests, with columns for documenting specific intervention types like households in crisis, eviction prevention, and external referrals. Currently, the template appears to be blank, with no specific data entered.