CTR066197_SOW_rev_via_A4.pdf

Scope of Work

Contract No.: CTR066197

Description: Domestic Violence – Statewide

Contract # CTR066197 Scope of Work revised via Amendment #4

1. ADES Mission and Vision Statements

1.1 ADES Mission: The Arizona Department of Economic Security (ADES) makes Arizona stronger by helping

Arizonans reach their potential through temporary assistance for those in need, and care for the vulnerable.

1.2 ADES Vision: All Arizonans who qualify receive timely ADES services and achieve their potential.

2. Purpose

2.1 Purpose Statement: The purpose is to assist and support the establishment, maintenance, and expansion of programs to prevent incidents of family, domestic, or dating violence as well as provide services that meet the needs of Survivors and their dependents in Arizona. There are three (3) categories of Domestic Violence services. Awarded providers will facilitate services by providing one or more of the following services:

2.1.1 Shelter, including Supportive Services

2.1.2 Community and/or Mobile Based Advocacy, including Supportive Services

2.1.3 Transitional Housing, including Supportive Services

2.2 Legal Authority:

2.2.1 In relation to the Domestic Violence Program, A.R.S. § 41-1954(A)(6) provides ADES the authority to contract and incur obligations within the general scope of its activities and operations subject to the availability of funds.

2.2.2 In relation to the Family Violence Prevention and Services Act (FVPSA), A.R.S. § 36-104(21) provides authority for the Arizona Department of Health Services for administering FVPSA. In furtherance of its authority, the Arizona Department of Health Services will administer part of the FVPSA through ADES and this solicitation. For the purpose of this solicitation, ADES is performing the services administration of FVPSA on behalf of the Arizona Department of Health Services.

2.3 Projected Awards: Projected Awards: It is the intent of ADES to make multiple awards throughout the State of Arizona. Awards may be made for each county separately, and/or multiple counties together when determined to be in the best interest of the State. The number of awards may be limited by available funding.

The anticipated start date is July 1, 2023, with an initial contract term of one (1) year with extension options in accordance with the Special Terms and Conditions, Section 13.

2.4 Projected Utilization: ADES anticipates that service levels will increase for the following statewide levels reported for the last contract cycle:

2.4.1 An average of 99,322 hours of service was provided through community-based or mobile advocacy services. These services are provided outside of residential services to approximately 11,161 individuals which include adults and children annually.

2.4.2 An average of 549 individuals which include adults and children are served on a yearly basis in Transitional Housing.

2.4.3 An average of 4,204 individuals which include adults and children were provided Shelter on a yearly basis. Fifty (50) percent of those were served in Maricopa and Pima counties.

3. Funding:

ADES anticipates that funding for the provision of services will be approximately $14 million annually.

3.1 Fund sources that may support the services are as follows:

3.1.1 U. S. Department of Health and Human Services (DHHS) Family Violence Prevention and Services Act (FVPSA) Program: FVPSA funds are awarded to the State of Arizona for the provision of Shelter and services for Survivors of Domestic Violence. The Catalog of Federal Domestic Assistance (CFDA) number is being added to the contract per FVPSA. The unique number assigned to FVPSA funding is CFDA 93.671. It is being added for transparency of data tracking. FVPSA requires that 70% of the FVPSA funds distributed shall be used for the primary purpose of providing immediate Shelter and comprehensive Supportive Services to adult and youth Survivors of family violence, Domestic Violence, or dating violence, and their dependents; 25% of the funds shall be used for the purpose of providing comprehensive Supportive Services and prevention services. ADES utilizes a combination of other federal and state funding to meet the match requirements and provide leverage funding in accordance with 42 U.S.C. 10406(c)(4).

3.1.2 DHHS Temporary Assistance for Needy Families (TANF): TANF is a federal block grant intended to assist low-income families achieve self-sufficiency. The funds are authorized by the State of Arizona.

3.1.3 DHHS Social Service Block Grant (SSBG): SSBG funds are allocated to the local Councils of Government (CoG) in the State of Arizona which makes recommendations on the use of the funding. Historically, the CoGs makes recommendations to use funding for Domestic Violence services. ADES determines how funding is allocated for this service.

3.1.4 Domestic Violence Service Fund (DVSF): These funds consist of collected fines and fees with the purpose of providing funding for Domestic Violence services. Pursuant to A.R.S. §36- 3006, funding allocations will be based on the following: 1) need for services, 2) existing services, 3) geographic location, and 4) population ratios.

3.1.5 Domestic Violence Prevention Fund (DVP): These funds consist of state general funds.

3.2 ADES has a strong interest in providing services across the state and increasing access to Underserved Populations. Funding for rural and urban counties was determined by using the official U.S. Decennial Census data and will be divided as follows:

3.2.1 The estimated amount for urban areas will be approximately 60% of the total amount available.

3.2.2 The estimated amount for rural areas (Balance of State) will be approximately 40% of the total amount available.

4. Service Description

4.1 Taxonomy Definition: Domestic Violence - Services provide assistance to an abused individual or families.

Services available include shelter, supportive services, prevention strategies, training, victim’s rights and victim’s compensation, coordination, crisis counseling, case management, advocacy, planning, program development, program evaluation, supported employment, life skills training, law enforcement, and prosecution.

4.2 Actual Service Description: Domestic Violence services are intended to support Survivors in establishing self-determined safety and healing by providing one or a combination of the following services:

4.2.1 Shelter services is temporary emergency housing with Supportive Services provided in a safe environment for individuals and their children who have experienced domestic or sexual violence.

Shelter can include on-site emergency Shelter or hotel/motel placement.

4.2.2 Community-Based and/or Mobile Advocacy Services includes Supportive Services.

Community-Based Advocacy is offered in a fixed location in the community that can be accessed by Survivors. Mobile Advocacy includes Supportive services offered in a location that is best suited to the Survivor seeking the service. This could include the Survivor’s home, a park, a restaurant, a library, or a workplace, among many potential locations.

4.2.3 Transitional Housing provides long-term housing for a period up to twenty-four (24) months with Supportive Services.

4.3 Contractor Eligibility Requirements:

4.3.1 To be eligible to receive funding, an entity shall be:

4.3.1.1 A local public agency (i.e., county, city, tribal governments), or

4.3.1.2 A nonprofit private organization (i.e., faith-based and charitable organizations, community based organizations, tribal organizations, or voluntary associations), and

4.3.1.3 An agency or organization that assists victims of family violence, Domestic Violence, or dating violence, and their dependents, and has a documented history of effective work.

4.3.2 An eligible entity may:

4.3.2.1 Partner with a culturally specific organization as a strategy or way to enhance services for Underserved Populations.

4.4 Background:

4.4.1 The service needs and delivery requirements for the Domestic Violence Program were based on the following: National evidence-based research, a Request for Information (RFI), and a needs assessment.

4.4.1.1 Evidence-based research validates that Survivors are the experts in their own lives and utilize programs and services in order to meet their own unique needs. While safety will always be an important component of services, it may not be the Survivor’s first or immediate need. Therefore, the service delivery system developed within the State of Arizona needs to start with asking Survivors what they need. While Shelter will remain a critical component of the service delivery model, there is clear evidence that suggests Survivors need advocacy services beyond Shelter. Additionally, the needs assessment reflected the need for Contractors to collaborate with other community resources in order to facilitate meeting as many client-defined needs as possible.

4.4.1.2 In 2022, ADES published a RFI in the Arizona Procurement Portal. The RFI requested information for planning purposes from the vendor community regarding the needs of Survivors. The responses validated the need for emergency shelter, lay legal advocacy, flexible funding to assist Survivors, and staff retention.

4.4.1.3 In 2022, a research group was contracted to conduct a Needs Assessment. The research group conducted virtual interviews with Survivors of interpersonal violence, including Domestic Violence. The results indicated Survivors need the following: i) personal/emotional support, ii) information on available services and resources, and iii) physical safety.

5. Definitions

5.1 Balance of State (BOS): The State of Arizona’s rural counties of Mohave, Coconino, Navajo, Apache, Gila, Graham, Greenlee, Cochise, Santa Cruz, Pinal, Yuma, La Paz, and Yavapai make up the area referred to as the Balance of State.

5.2 Child: also known as Youth; an individual who has not reached 18 years of age.

5.3 Coordinated Community Response: An alliance of community members, local service providers, and other individuals who meet regularly to improve response to and prevent Domestic Violence in their community.

5.4 Direct Service Personnel: Staff and volunteers who work directly with Survivors.

5.5 Domestic Violence - A pattern of coercive control and abusive behaviors in any intimate or family relationship that are used to gain and maintain power and control over another.

5.6 Flexible Financial Assistance - Assistance that addresses financial barriers interfering with victims’ ability to create safe and stable lives. These activities comprise of a wide range of unique needs, that include, but are not limited to transportation, childcare, necessary personal items, rental assistance, mental health services, security deposits, utilities, car seat, professional clothes for an interview, car repair, gas cards, healing modalities (i.e., gym membership, massage), etc.

5.7 Key Management Personnel: Staff involved in the planning, administration, operation, or monitoring of the contract.

5.8 LGBTQ+: A collection of identities short for lesbian, gay, bisexual, transgender, queer, and more.

5.9 Outreach: Activities that increase awareness about Domestic Violence and services. Examples of activities include distributing leaflets, newsletters, advertising, stalls and displays, and dedicated events, within the local community settings such as libraries, public offices, community centers, medical facilities, and markets.

5.10 Point in Time (PIT) Count: An annual count of sheltered and unsheltered persons experiencing homelessness on a single night. The count includes persons who are sheltered in emergency, intermediate shelters, and in Transitional Housing.

5.11 Supportive Services: Services for adult and Youth Survivors of family violence, Domestic Violence, or dating violence, and their dependents that are designed to meet the needs of such Survivors and their dependents for short-term or long-term safety and recovery. Supportive Services include, but are not limited to: advocacy, case management, safety planning, child care, lay legal advocacy, medical advocacy, information and referrals, Flexible Financial Assistance, behavioral health, and preventive health services, prevention programs, community education, and awareness, educational services (e.g., job training, economic empowerment services), Outreach to marginalized communities, transportation to access services, and assistance in accessing related Federal and State assistance programs. For a more detailed description of services, please refer to the ADES Manual.

5.12 Survivor: An individual who has experienced Domestic Violence also referred to as a client, participant, or victim.

5.13 Trauma-Informed Care: Understanding and responding appropriately to the impact traumatic experiences have on individuals in order to support their overall well-being.

5.14 Underserved Populations (Underserved): Populations who face barriers in accessing and using Survivor services due to, but not limited to, geographic location (such as rural isolation), religion, sexual orientation, gender identity, race and ethnicity, special needs (such as language barriers, disabilities, immigration status, and age), LGBTQ+ individuals, and at-risk youth. Underserved Populations also include individuals with criminal histories due to victimization, substance use disorders, and mental health issues. The reference to racial and ethnic populations is primarily directed toward racial and ethnic minority groups, as defined in section 1707(g) of the Public Health Service Act (42 U.S.C. 300(u-6)(g).

5.15 Additional definitions are available in the Arizona DES Domestic Violence Policy and Procedure Manual (ADES Manual), https://des.az.gov/sites/default/files/dl/AZ-DES-Domestic-Violence-Policy-and- Procedure-Manual.pdf?time=16614412895250.

6. General Requirements

The Contractor shall:

6.1 Adhere to the Arizona Service Standards for Domestic Violence Service Providers (AZ Standards), to be provided by ADES.

6.2 Adhere to the Arizona DES Domestic Violence Policy and Procedure Manual (ADES Manual), https://des.az.gov/sites/default/files/dl/AZ-DES-Domestic-Violence-Policy-and-Procedure- Manual.pdf?time=16614412895250.

6.3 If providing Shelter services, adhere to the AZ Standards for the following Service Modalities ADES supports:

6.3.1 On-site Emergency Shelter; and/or

6.3.2 Motel/Hotel Emergency Shelter Placement

6.4 If providing Transitional Housing services, adhere to the AZ Standards by following the Housing Intervention Service Modality. ADES will only fund Transitional Housing services. No other Housing Interventions (transition-in-place and rapid re-housing) are covered by this Contract.

6.5 If providing Community-Based and Mobile Advocacy services, adhere to the AZ Standards for the following Service Modalities ADES supports:

6.5.1 Community-Based Advocacy

6.5.2 Mobile Advocacy

6.5.3 Virtual and Digital Advocacy

6.5.4 Campus-Based Advocacy

6.6 Provide Supportive Services in accordance with the AZ Standards based on the Survivor’s needs for the following Service Types:

6.6.1 Crisis Line

6.6.2 Crisis Intervention and Supportive services

6.6.3 Case Management Advocacy

6.6.4 Lay Legal Advocacy - Lay Legal Advocacy does not include legal advocacy provided by a Licensed

Legal Advocate.

6.6.5 Support Groups

https://www.law.cornell.edu/uscode/text/42/300u-6 https://des.az.gov/sites/default/files/dl/AZ-DES-Domestic-Violence-Policy-and-Procedure-Manual.pdf?time=16614412895250 https://des.az.gov/sites/default/files/dl/AZ-DES-Domestic-Violence-Policy-and-Procedure-Manual.pdf?time=16614412895250 https://des.az.gov/sites/default/files/dl/AZ-DES-Domestic-Violence-Policy-and-Procedure-Manual.pdf?time=16614412895250 https://des.az.gov/sites/default/files/dl/AZ-DES-Domestic-Violence-Policy-and-Procedure-Manual.pdf?time=16614412895250

6.6.6 Secondary Survivor Advocacy

6.6.7 Therapy and Mental Health Services

6.6.8 Flexible Financial Assistance

6.6.9 Transportation Services

6.7 Continuously update all policies and procedures to reflect any changes made to the AZ Standards and ADES Manual and adjust practices accordingly.

6.8 Utilize Trauma-Informed Care when providing services in accordance with AZ Standards, For Trauma- Informed Services section.

6.9 Continually practice cultural humility through a process that engages and improves services for all Survivors of Domestic Violence by providing all services in an equitable manner that are appropriate to the Survivors’ unique race, ethnicity, sexual orientation, gender identity, disability status, immigration status, age, cultural beliefs, practices, and lived experiences including addressing and acknowledging power imbalances in compliance with the AZ Standards.

6.9.1 Provide services that are linguistically appropriate and create a plan to ensure effective communication and equal access, including:

6.9.1.1 How to identify and communicate with individuals with Limited English Proficiency, and how to identify and properly use qualified interpretation and translation services, and taglines.

6.9.1.2 How to take appropriate steps to ensure that communications with people with disabilities are as effective as communications with others; and furnish appropriate auxiliary aids and services. Auxiliary aids and services include qualified interpreters and large print materials.

6.9.2 Reduce barriers for Survivors to attain services consistent with their gender identity in compliance with 45 CFR § 1370.5(a)(2)) and all other federal, state, and local laws, AZ Standards, and ADES Manual.

6.10 Develop and implement community-based, multi-faceted, and comprehensive service that focuses on:

6.10.1 Identifying problems facing Underserved Populations that are experiencing or at-risk of Domestic Violence in the State of Arizona.

6.10.2 Developing specific strategies to address Underserved Populations that are experiencing violence in their relationships.

6.10.3 Providing Outreach to Underserved Populations that are experiencing or at-risk for violence in their relationships.

6.11 Establish and maintain relationships with community partners.

6.11.1 Build relationships with community partners that specialize in addressing issues Survivors may be facing (e.g., mental health issues, substance abuse, legal issues).

6.11.2 Enhance Coordinated Community Response by regularly meeting with local community stakeholders, community members, local service providers and other individuals to improve response to and prevent Domestic Violence in their community.

6.11.3 Establish and maintain written documentation (i.e., agenda, meeting minutes, etc.) with community partners that enhance delivery of services.

6.12 Utilize feedback and input from Survivors to develop effective coordinated service delivery.

6.12.1 Administer Client Satisfaction Survey and report quarterly outcome data for each service being provided. Outcome data must include the following two (2) survey items:

6.12.1.1 Because of the services I received, I know more ways to plan for my safety.

6.12.1.2 Because of the services I received, I know more about community resources.

6.13 Collaborate and establish partnerships with other organizations, as needed, in order to provide services.

6.13.1 If Contractor is utilizing a subcontractor to provide services, Contractor must maintain and provide a copy of the formal written contract set in place with their subcontractors. The formal written contract shall meet all the requirements outlined within this Contract and the Contractor’s proposal and shall be provided upon request by ADES. All subcontractor partnerships need to be reviewed and approved prior to providing services through a formal contract amendment by utilizing Exhibit I – Subcontractor Profile and following the steps in the Special Terms and Conditions, Section 44.

6.14 Provide services to all Survivors without requiring preconditions and barriers to entry such as income, criminal background checks, Survivor’s current location, sobriety, requirements to obtain specific legal remedies, mental health or substance use screenings.

6.15 Provide all services on a voluntary basis.

6.15.1 An individual’s or family’s stay in a Shelter cannot be conditioned upon accepting or participating in services (see 42 U.S. Code § 10408(d)(2)).

6.15.2 Individuals must not be coerced to accept services or to make changes in their lives that are not comfortable/acceptable to them (i.e., leave their abuser, or attend classes).

6.15.3 Requiring participation in supportive services and rigid program rules are not allowed.

6.16 Ensure Key Management Personnel and Direct Service Personnel receive training as stated in the AZ Standards and the ADES Manual.

6.16.1 Staff is required to receive thirty (30) hours of training upon hire, as specified in ADES Manual.

6.16.2 Staff must receive a minimum of twenty (20) hours of ongoing training annually.

6.16.2.1 Ten (10) of the required twenty (20) hours shall be from sources/entities outside the agency (i.e., Coalitions, National Network to End Domestic Violence (NNEDV), etc.).

6.16.3 Maintain documentation that personnel have received appropriate training and hold appropriate certification/licensure in accordance with their job descriptions.

6.17 Adhere to the AZ Standards, For Staff Well-Being section, with an emphasis on offering fair and competitive salaries and benefits to all staff.

6.18 Notify the assigned Contract Specialist in writing within seven (7) calendar days of any changes in Key Management Personnel.

6.19 Establish and maintain a written and/or electronic policy and procedure manual that is accessible to all staff that includes all contract requirements. A copy of the policy and procedure manual will be required to be submitted to the ADES Office of Interpersonal Violence for review and approval within 60 days of contract execution.

6.19.1 Train all staff members on the established policy and procedure manual and provide follow up training as needed to ensure adherence to the policies and procedures.

6.19.1.1 Upon completion of training, obtain signature of staff indicating receipt and understanding of the policy and procedure manual.

6.20 Maintain records that protect the confidentiality and privacy rights of individuals, groups and/or families.

This includes those seeking, receiving, or denied services in accordance with the AZ Standards.

6.20.1 Maintain and utilize secured storage space for confidential client and personnel information;

6.20.2 Establish a procedure on how to respond to an actual or imminent data breach;

6.20.3 Establish a procedure on how the Domestic Violence program staff, volunteers, and board members will respond to summonses, subpoenas, warrants, and other court orders in consultation with legal counsel;

6.20.4 Establish procedures on document retention and destruction.

6.21 Observe and abide by all applicable State and Federal statutes, rules and regulations regarding the use-or disclosure of information including, but not limited to, information concerning applicants for and recipients of services.

6.22 Establish client grievance procedures in accordance with the Special Terms and Conditions, Section 19, Fair Hearings and Service Recipients’ Grievances.

6.23 Participate in all technical assistance activities conducted by ADES such as, but not limited to quarterly Contractor meetings, provider calls, and training opportunities.

6.24 Establish a process for determining and documenting TANF requirements.

6.25 Determine and document if clients meet the TANF requirements of having a dependent Child and whose income is at or below 250 percent of poverty.

6.25.1 A client does not need to meet the TANF requirements to receive services.

6.26 Comply with applicable state and local zoning, fire, environmental, health, and safety standards and regulations outlined in the AZ Standards.

6.27 Maintain current required operating licenses, permits, and certificates issued by the state, county and/or municipalities in which the services are located.

6.28 Utilize a computer-based tracking system from which required reports shall be generated.

6.28.1 Utilize computer-based backup and recovery systems for computer systems to ensure no data is lost, and no disruption or degradation of services occurs.

6.29 Maintain and utilize appropriate security safeguards to maintain confidentiality of client and personal information, in compliance with 42 U.S.C. § 10406(c)(5) and 45 CFR §1370.4(f), and all other federal, state, local laws, AZ Standards, and the ADES Manual.

6.30 Participate in the annual Point in Time (PIT) Count by submitting requested data.

6.31 Participate in the annual NNEDV’s Domestic Violence Counts by submitting requested data.

6.32 Report incidents to the ADES Office of Interpersonal Violence, as described in the Incident Report Form (Exhibit A, as may be amended). The staff needs to be trained on this report and provided with access to the form. Training needs to be documented in personnel files.

6.33 Report incidents to the ADES Office of Interpersonal Violence, as described in the Data Breach Report Form (Exhibit G, as may be amended), within 24 hours of the incident.

6.34 Ensure compliance with all regulations, including the Uniform Administrative Requirements, Cost Principles, and Audit Requirements as outlined in 45 CFR Part 75 and 2 CFR Part 200.

6.35 Not use funds for direct payment to any victim of family violence, domestic violence, or dating violence, or to any dependent of such victim (42 U.S.C. 10408(d)(1)).

7. Payment

7.1 Reimbursement to the Contractor is in accordance with actual allowable costs incurred, not to exceed the service reimbursement ceiling as stated in the Itemized Service Budget (Exhibit B, as may be amended).

7.2 Authorization for performance of services under this contract shall be made only upon a duly approved Itemized Service Budget, which will indicate the contract number and the dollar amount of funds authorized. The Contractor shall only be authorized to perform services up to the amount on the approved Itemized Service Budget. ADES shall not have any legal obligation to pay for services in excess of the amount indicated on the Itemized Service Budget.

7.3 Budgets will be reviewed and may be adjusted accordingly based on the following: changes in award allocations from the funding source, failure to meet objectives proposed to be served, or programs not spending budgeted funds efficiently.

7.4 If the Contractor elects to use the de Minimis rate for indirect costs, they must complete and submit the Certification of de Minimis Indirect Cost Rate form (Exhibit C, as may be amended). It is the obligation of the Contractor to understand the conditions of using indirect costs in accordance with 45 CFR Part 75 and 2 CFR 200.1.

7.5 If the Contractor elects to use a federally negotiated indirect cost rate, they must provide a copy of the rate agreement with the Itemized Service Budget. If the federally approved indirect cost rate changes or is allowed to expire within the contract period, the Contractor must notify ADES of the changes.

7.6 Funding Restrictions: The Contractor shall adhere to the specified salary limitations in accordance with the Consolidated Appropriation Act, 2016, General Provisions, as may be amended and in accordance with the U.S. Office of Personnel Management as specified in this link: https://www.opm.gov/policy-data-oversight/pay-leave/salaries-wages/.

8. Reporting Requirements

The Contractor shall:

8.1 Submit all notices/correspondence relevant to this contract electronically to the assigned Contract

Specialist, or as directed by ADES.

8.2 Submit the signed Arizona DES Domestic Violence Policy and Procedure Manual Acknowledgement of Receipt (Exhibit D, as may be amended) and return to ADES within thirty (30) days of execution of the contract.

https://www.ecfr.gov/current/title-45/subtitle-A/subchapter-A/part-75 https://www.ecfr.gov/current/title-2/subtitle-A/chapter-II/part-200?toc=1 https://www.ecfr.gov/current/title-45/subtitle-A/subchapter-A/part-75 https://www.ecfr.gov/current/title-2/subtitle-A/chapter-II/part-200/subpart-A/subject-group-ECFR2a6a0087862fd2c/section-200.1 https://www.opm.gov/policy-data-oversight/pay-leave/salaries-wages/ https://www.opm.gov/policy-data-oversight/pay-leave/salaries-wages/

8.3 Directly input accurate and complete monthly financial billing information for all expenditures into the

Division of Aging and Adult Services Reporting System (DAARS), or as directed by ADES.

8.3.1 Upload all required activity reports with the financial billing each month. ADES will not process an invoice until all reports have been uploaded into DAARS.

8.4 Certificate(s) of Insurance

8.4.1 The Contractor shall submit the required certificate of insurance and policy endorsements within ten (10) calendar days of contract award and shall maintain valid insurance, including policy renewals, on file in the ADES certificate of insurance tracking portal, myCOI.

8.4.2 Prior to expiration of COI(s), the Contractor must submit a new COI(s) and endorsements to myCOI.

8.4.3 ADES will not process any invoices until COI documents have been received and are in compliance with the Special Terms and Conditions.

8.5 Submit activity reports as follows:

8.5.1 ADES Domestic Violence Services Monthly Report (Exhibit E, as may be amended) due on or before the 20th day following the end of each month.

8.5.2 ADES Domestic Violence Services Quarterly Report (Exhibit F, as may be amended) due on or before the 20th day following the end of each quarter.

8.5.3 Reserved.

8.5.3.1 Reserved.

8.5.4 Reserved.

8.5.5 Other program evaluation reports deemed necessary due on dates as requested.

Contract # CTR066197 Scope of Work revised via Amendment #4