Course Listing~1.docx
DOCX document 16 KB Posted
- Contract number
- 27-444DHS-CONTO-P-103070
- Issued by
- Illinois
About this file
This document is a course listing for training course materials that appears to be part of a state and local contract award. The specific states, agencies, consortiums, jurisdictions, and contracting companies are not identified in this excerpt.
The contract covers the provision of comprehensive training course materials consisting of 39 full courses and 6 mini courses. The full courses span professional development topics including administrative skills, communication, customer service, sales, leadership, retail operations, and workplace culture. The mini courses focus on specialized areas such as business writing, sales questioning, and customer service techniques. No pricing terms, set asides, option periods, renewal terms, contract amounts, or funding sources are specified in this document listing.
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Other files
| File | Type | Posted |
|---|---|---|
| standardtc~51.pdf | ||
| R-332403 Online Training Materials Questions and Answers.docx | DOCX document |
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Text version
Training Course Materials -
· 39 full courses
1. Administrative Assistant Skills
2. Anger Management
3. Building High Performing Teams
4. Business Etiquette
5. Call Control
6. Coaching People for Better Performance
7. Change Matters
8. Communicating with Clarity and Impact
9. Communication Skills for Customer Service Staff
10. Communication Skills for Sales Staff
11. Creative Problem Solving and Decision Making
12. Conflict Resolution
13. Emotional Intelligence
14. Frontline Retail Selling Skills
15. Find A Way To Say YES!
16. Generations At Work Boomers to GenZ in Harmony
17. Handling Angry and Difficult Callers
18. Influencing People
19. Lead, Motivate, and Inspire
20. Marketing Essentials
21. Managing Office Politics
22. Managing People
23. Managing the Customer Experience
24. New College Instructor Orientation
25. Negotiating For Results
26. Pathways to Service Excellence
27. Presenting with Impact
28. Passionate Retail Experts
29. Professional Selling Skills
30. Retail Sales Planning and Forecasting
31. Sales Territory Planning and Routing
32. Setting Others Up For Success!
33. Sales Management
34. Stress Management
35. Train the Trainer
36. Telephone Debt Collection
37. Time Management
38. Vision, Energy and Passion to serve
39. Workplace Diversity and Inclusion Training
· 6 mini courses
1. Professional Business Writing
2. Communication Skills
3. Motivating People
4. Professional Sales Questioning
5. Sales Forecasting
6. Ten Best Practices Customer Service Techniques
File details come from the government source that posted it. Updated .