Exported+HealthTeach+Course+Catalog.pdf

Appendix Appendix A. IT Training Course Catalog Microsoft Office Suite Microsoft Teams Basics Length: 5 hours

Teams is the hub for teamwork and provides a centralized workspace for teams to communicate and collaborate. It features persistent and threaded chats, file sharing, and the ability to hold meetings. In this course, participants will learn to create teams, add users, manage a team, start a team conversation, reply to a conversation, and add files. In addition, participants will explore channels, create new channels, create and share files, work with meetings, schedule team meetings, integrate with SharePoint, add tabs to keep files, notes and apps available, and connectors to access content and get updates. This course can be customized to your specific Teams environment.

Objectives:

Converse and collaborate with Teams Create, add users, and manage a team Add and share files with Teams Create channels and work with favorites Schedule team meetings Integrate with SharePoint Work with Conversations Add Tabs and Connectors

This course is offered as an instructor-led onsite, virtual, or hybrid (onsite and virtual) delivery.

Microsoft Teams Essentials Length: 5 hours

This course helps participants get up and running quickly with Microsoft Teams. Think of it as a Teams fundamentals and essentials crash course for the workplace. Microsoft Teams is one of the most important and widely used Microsoft productivity apps in businesses around the world.

This course shows participants why Teams is so powerful and fun to use. This course can be customized to your specific Teams environment.

Objectives:

The Fundamentals of Microsoft Teams How to Create Teams in Teams How to Manage Teams in Teams How to Create Channels in Teams How to Manage Channels in Teams How to Chat with People in Teams How to Start a Conference Call in Teams How to Share Files in Teams

This course is offered as an instructor-led onsite, virtual, or hybrid (onsite and virtual) delivery.

ND IT Training Services - 110.7-22-043 39

Microsoft SharePoint – Beginner Length: 1 day

This course provides beginning users with the basic functions and features available within SharePoint. Participants will receive hands-on practice learning about and using SharePoint tools and templates within a new project site. This course can be customized to your specific SharePoint environment.

Objectives:

Learn basic functions available in SharePoint Learn to use SharePoint tools and templates Learn to use lists for tracking tasks, calendars, deliverables, risks, and issues Learn to use document libraries for tracking project related documentation Learn to use team discussion boards for threaded project forums

This course is offered as an instructor-led onsite, virtual, or hybrid (onsite and virtual) delivery.

Managing Projects in Microsoft SharePoint – Advanced Length: 3 days

This course provides in depth knowledge of how to use Microsoft SharePoint tools and templates to manage, organize, monitor, and successfully complete projects. Participants will build on their understanding of the basic functions available in SharePoint to focus on new project site templates and features. This course equips experienced users to manage both small and enterprise portfolio projects within the software. Participants also learn how to integrate SharePoint with Project Server. This course can be customized to your specific SharePoint environment.

Objectives:

Learn how to use lists for tracking tasks, calendars, deliverables, risks, and issues Learn to use document libraries for tracking project documentation Learn to use team discussion boards for threaded project forums Learn to use dashboards and business intelligence reports Learn to use newsfeed, new WBS for tasks, and reports

This course is offered as an instructor-led onsite, virtual, or hybrid (onsite and virtual) delivery.

Microsoft Word 2016 Length: 1 day

This course teaches you the ins and outs of electronic word processing. Microsoft Word 2016 is designed to help you move smoothly through the task of creating professional-looking documents.

Its rich features and powerful tools can make your work easy and even fun. In this course, participants will learn how to use Word 2016 to create and edit simple documents; format documents; add tables and lists; add design elements and layout options; and proof documents.

This course can be customized to your processes, templates, and styles.

Objectives:

Navigate and perform common tasks in Word, such as opening, viewing, editing, saving, and printing documents, and configuring the application Format text and paragraphs

ND IT Training Services - 110.7-22-043 40

Perform repetitive operations efficiently using tools such as Find and Replace, Format Painter, and Styles Enhance lists by sorting, renumbering, and customizing list styles Create and format tables Insert graphic objects into a document, including symbols, special characters, illustrations, pictures, and clip art Format the overall appearance of a page through page borders and colors, watermarks, headers and footers, and page layout Use Word features to help identify and correct problems with spelling, grammar, readability, and accessibility

This course is offered as an instructor-led onsite, virtual, or hybrid (onsite and virtual) delivery.

Microsoft Excel – Beginner Length: 1 day

Organizations over rely on information to make sound decisions regarding all manner of affairs.

But with the amount of available data growing on a daily basis, the ability to make sense of all of that data is becoming more and more challenging. Fortunately, this is where the power of Microsoft Office Excel 2016 can help. Excel can help you organize, calculate, analyze, revise, update, and present your data in ways that will help the decision makers in your organization steer you in the right direction. It will also make these tasks much easier for you to accomplish, and in much less time, than if you used traditional pen-and-paper methods or non-specialized software.

This course provides participants with a foundation for Excel knowledge and skills, which can be built upon to eventually become an expert in data manipulation. Participants will be able to create and develop Excel worksheets and workbooks to work with and analyze the data that is critical to the success of their organizations. This course can be customized to your processes, templates, and styles.

Objectives:

Get started with Microsoft Office Excel 2016 Perform calculations Modify a worksheet Format a worksheet Print workbooks Manage workbooks

This course is offered as an instructor-led onsite, virtual, or hybrid (onsite and virtual) delivery.

Microsoft Excel – Advanced Length: 1 day

This course builds off the foundational knowledge presented in the Microsoft Excel - Beginner Training Course to help participants get the most of Excel. The ability to collaborate with colleagues, automate complex or repetitive tasks, and use conditional logic to construct and apply elaborate formulas and functions will put the full power of Excel right at participants’ fingertips.

Participants will learn about how to get Excel to do the hard work for them, the more they will be able to focus on getting the answers needed from the vast amounts of data their organization generates. This course can be customized to your processes, templates, and styles.

ND IT Training Services - 110.7-22-043 41

Objectives:

Work with multiple worksheets and workbooks Use Lookup functions and formula auditing Share and protect workbooks Automate workbook functionality Create sparklines and map data Forecast data

This course is offered as an instructor-led onsite, virtual, or hybrid (onsite and virtual) delivery.

Microsoft PowerPoint – Beginner Length: 1 day

This course teaches participants how to use Microsoft PowerPoint 2016 to create clear, organized, and engaging presentations. Participants will learn how to use the vast array of features and functionality contained within PowerPoint 2016 to gain the ability to organize content, enhance it with high-impact visuals, and deliver it with a punch. This course can be customized to your processes, templates, and styles.

Objectives:

Identify the basic features and functions of PowerPoint 2016 Develop a PowerPoint presentation Perform advanced text editing operations Add graphical elements to your presentation Modify objects in your presentation Add tables to your presentation Add charts to your presentation Prepare to deliver your presentation

This course is offered as an instructor-led onsite, virtual, or hybrid (onsite and virtual) delivery.

Microsoft PowerPoint – Advanced Length: 1 day

This course builds off the Microsoft PowerPoint – Beginner course to teach participants about PowerPoints higher-level usability, security, collaboration, and distribution functionality.

Participants will learn to use a robust set of tools Microsoft PowerPoint 2016 provides to deliver content in nearly any situation, while saving time and effort. By taking advantage of these tools, participant will be creating presentations that not only stand out from the crowd but are also efficient to create. This course can be customized to your processes, templates, and styles.

Objectives:

Modify the PowerPoint environment Customize design templates Add SmartArt and math equations to a presentation Work with media and animations Collaborate on a presentation Customize a slide show Secure and distribute a presentation

ND IT Training Services - 110.7-22-043 42

This course is offered as an instructor-led onsite, virtual, or hybrid (onsite and virtual) delivery.

Microsoft Visio – Beginner Length: 1 day

Microsoft Visio is an intelligent diagramming and vector graphics application and helps simplify information communication with data-driven visual information including, but not limited to organization charts, network diagrams, and business processes. Visio makes it easy to share this information on the Web and in real-time. Its professional templates are also easily integrated with other Microsoft Office products. This course offers hands-on, task-based training with a focus on real-world scenarios. Participants will leave with the ability to create professional looking flow diagrams, organization charts, network diagrams, and floor plans in a fast, efficient way. This course can be customized to your processes, templates, and styles.

Objectives:

Using templates Create a diagram Using shapes and lines Design custom shapes Using connectors and connection points Add text to shapes, connectors, and diagrams Apply themes and variants

This course is offered as an instructor-led onsite, virtual, or hybrid (onsite and virtual) delivery.

Microsoft Project: Schedule Essentials Length: 1 Day

This course provides an overview of how to use Microsoft Project 2016. We focus on introducing the interface, then walking step-by-step through the creation and management of a project schedule. This course can be customized using industry-specific projects as well as your processes and styles.

Objectives:

An understanding of the Microsoft Project interface Basic settings for creating a new project Creating a task list Setting up resources Assigning resources to tasks Formatting and sharing the plan Tracking progress once the plan is underway Advanced topics, such as formatting and managing the schedule, managing the critical path and deadlines, and other areas of interest from the group

This course is offered as an instructor-led onsite, virtual, or hybrid (onsite and virtual) delivery.

Business Analysis Business Analysis Foundations Length: 5 hours

ND IT Training Services - 110.7-22-043 43

This course provides the foundation to the Best Practices in Business Analysis course. This course is taught by an experienced and certified business analyst and is designed for those who are responsible for managing requirements and identifying business needs in their organization.

Participants will learn appropriate business analysis tools and techniques to assist with product and/or solution development to immediately put into practice back at work. This course can be configured to client needs.

Objectives:

Understand what business analysis is and how it relates to project management and organizational change management Learn foundational tools and templates used in business analysis and develop business analysis skills

This course is offered as an instructor-led onsite, virtual, or hybrid (onsite and virtual) delivery.

Best Practices in Business Analysis Length: 2 days

This course provides a realistic and interactive overview of what business analysis is and what a business analyst does within the framework of defining system solutions and interactions with a project manager and project team. Participants will leave with a proficient understanding of the fundamental building blocks of business analysis and best practices that can be used across all industries. Participants learn the concepts, terms, tools, and techniques needed from experienced business analysts to help any organization analyze its goals and strategic directives to produce quality solutions that fulfill business needs. Additionally, the course focuses on how the business analyst can effectively collaborate with a project team to achieve results. This course provides hands-on exercises to reinforce learning and can be configured to client needs.

Objectives:

Utilize common business analysis vocabulary and processes Apply business analysis principles and best practices using tools, templates, and techniques within various work environments Describe the importance and value of business analysis to successful project and strategic initiative completion Select the appropriate tools and techniques to assist with product or solution development, requirements management, and business needs identification Describe the relationship between business analysis, project management, and organizational change management

This course is offered as an instructor-led onsite, virtual, or hybrid (onsite and virtual) delivery.

Project Management Project Management Foundations Length: 5 hours

This course provides the foundation to the Best Practices in Project Management course. This course is taught by experienced project managers and is designed to provide foundational understanding of project management skills to those managing and/or helping on projects in any industry. Participants are encouraged to bring their own project ideas to discuss during the course, ND IT Training Services - 110.7-22-043 44 providing for hands-on learning in a fun, interactive environment. This course can be configured based on client needs.

Objectives:

Understanding what project management is and how it relates to organizational change management Understand basic leadership skills and how to initiate, plan, execute, measure, and close a project Learn foundational tools and templates used in formal project management to implement immediately back at work

This course is offered as an instructor-led onsite, virtual, or hybrid (onsite and virtual) delivery.

Best Practices of Project Management Length: 2 days

This course provides a solid understanding and proficiency of best practices in project management that can be used in all industries. Participants learn skills needed to communicate, organize, monitor, and successfully complete projects small and large. Participants are encouraged to bring their own project ideas to discuss during the course providing for hands-on learning in a fun, interactive environment. This course serves as a foundation to the PMP® Exam Preparation course and as a real-world view of project management best practices after certification. This course can be configured based on client needs and can be paired with many of our other courses.

Objectives:

Utilize project management vocabulary and processes that are shared across different industries Describe the importance and value of project management, best practices, and related benefits for successful projects and apply them to your work environment Obtain the hands-on application of project management using the appropriate tools, templates, and techniques to deliver results on time, in budget, and with value Articulate the relationship between project management and organizational change management

This course is offered as an instructor-led onsite, virtual, or hybrid (onsite and virtual) delivery.

Project Procurement Management Length: 5 hours

This course explains the processes, tools, and techniques used by project managers and project teams for project procurement management. Participants learn how to develop a procurement strategy, identify potential sellers, and whether to acquire goods and services from outside of the project versus acquiring training for resources on the project team. This course is taught through hands-on activities led by an experienced project manager and is based on both the PMBOK®

Guide versions 6 and 7 incorporating best practices of project management from PMI®. This course can be customized based on client needs and can be paired with many of our other courses.

Objectives:

ND IT Training Services - 110.7-22-043 45

Define procurement within the context of a project Develop a procurement management plan Learn the various roles and responsibilities and contract types Learn about effective tools and techniques in procurement management Learn to identify common criteria for selecting sellers Learn the activities involved in controlling procurements and ensuring sellers are conforming to project requirements Learn high-level negotiation techniques Learn what closing a procurement involves

This course is offered as an instructor-led onsite, virtual, or hybrid (onsite and virtual) delivery.

Project Scope Management Length: 1 day

Scope management focuses on balancing the needs of stakeholders with the project vision to determine the project and product scopes. Participants will learn how to develop a plan to determine, manage, and control the scope of a project through hands-on activities led by an experienced project manager. This course is based on both the PMBOK® Guide versions 6 and 7 incorporating best practices of project management from PMI®. This course can be customized based on client needs and can be paired with many of our other courses.

Objectives:

Learn how to define scope and create a project scope statement Learn the different methods, tools, and techniques for collecting requirements Learn to analyze requirements to ensure they meet project objectives Learn to create a work breakdown structure (WBS) Learn how to create scope baselines and performance measurement baselines; and how to use them to measure project success Learn how to complete project review reports and lead meetings Learn to use specific tools and techniques to complete scope management activities for a successful project

This course is offered as an instructor-led onsite, virtual, or hybrid (onsite and virtual) delivery.

Emotional intelligence for Project Managers Length: 5 hours

Emotional intelligence is the ability to identify and manage emotions to achieve positive outcomes in relationships. Project managers with high emotional intelligence are better equipped to communicate effectively with team members, vendors, sponsors, and other stakeholders and to resolve conflicts. In this course, participants learn what emotional intelligence is and why it is so important, the benefits of implementing emotional intelligence, and how to lead and help others with emotional intelligence. This course is based on PMI® best practices for project managers.

Objectives:

Learn the role of emotional intelligence for project managers Learn how to improve emotional intelligence to improve project management performance

ND IT Training Services - 110.7-22-043 46

Recognize how emotional intelligence influences others Learn essential emotional intelligence key factors

This course is offered as an instructor-led onsite, virtual, or hybrid (onsite and virtual) delivery.

This course is also offered on our Learning Management System as a self-paced, on-demand course.

Project Integration Management Length: 5 hours

Integration management includes characteristics of unification, consolidation, communication, and interrelationships. These actions should be applied from the start of a project through completion. This is why we have and need project managers. Participants learn about determining resource allocation, balancing competing demands, examining alternative approaches, tailoring processes to meet project objectives, and managing interdependencies among the project management processes using hands-on activities taught by an experienced project manager.

This course is based on both the PMBOK® Guide versions 6 and 7 incorporating best practices of project management from PMI®. This course can be customized based on client needs and can be paired with many of our other courses.

Objectives:

Describe the overlapping nature of the interaction between the project management processes and process groups Learn the ways in which inputs and outputs of various processes determine the relationship between the processes Learn the processes of project integration management Learn to use specific tools and techniques to complete integration management activities for a successful project

This course is offered as an instructor-led onsite, virtual, or hybrid (onsite and virtual) delivery.

Project Quality Management Length: 5 hours

This course explains how the project manager and the project team can plan for, execute, and control quality on a project. Participants will learn how the project team ensures that a project is completed at the level of quality required by all stakeholders using hands-on activities led by an experienced project manager. This course is based on both the PMBOK® Guide versions 6 and 7 incorporating best practices of project management from PMI®. This course can be customized based on client needs and can be paired with many of our other courses.

Objectives:

Define quality, quality planning, quality assurance, and quality control Explain what aspects of quality assurance and quality control need to be decided on and budgeted for Learn how the project team should balance the cost of quality with its benefits Distinguish between quality assurance and quality control Learn how to identify ineffective processes and how to implement process improvement

ND IT Training Services - 110.7-22-043 47

Learn how to use statistical sampling, inspection, visual representations, and more tools and techniques to control quality and ensure a successful project.

This course is offered as an instructor-led onsite, virtual, or hybrid (onsite and virtual) delivery.

Project Cost Management Length: 6 hours

In this course, participants will learn the methods and approaches to cost management used to forecast project costs. Participants will also learn about the interrelationships of various cost control concepts and how to respond to project budget overruns. This course is taught through hands-on activities led by an experienced project manager and is based on both the PMBOK®

Guide versions 6 and 7 incorporating best practices of project management from PMI®. This course can be customized based on client needs and can be paired with many of our other courses.

Objectives:

Define cost management and its associated cost management plan Explain the various inputs of and methods for estimating activity cost Describe how to aggregate activity costs to determine budget and both periodic and total project funding requirements Identify the cost baseline and performance measurement baseline and their importance in earned value management Calculate planned value, earned value, actual cost, cost variance, and cost performance index Calculate the budget at completion, estimate at completion, estimate to complete, and the to-complete performance index and use these concepts to forecast the cost requirements of a project Identify the warning signs that a project is falling behind schedule or overrunning its budget and explain the various possible responses Learn performance-reporting techniques and updates to project documentation

This course is offered as an instructor-led onsite, virtual, or hybrid (onsite and virtual) delivery.

Project Schedule Management Length: 1 day

All projects face scheduling challenges. This course includes all the processes required to manage the timely completion of a project and teaches participants an understanding of the best practices of managing project schedules, defining activities, sequencing activities, finding resources, and estimating the durations of the activities within the schedule. Participants will be ready to proficiently develop a realistic project schedule. This course provides a wide range of tools and techniques that participants can apply immediately on their projects and are encouraged to utilize their own projects for hands-on activities. This course can be configured to meet client needs.

Objectives:

Learn guidelines for developing a successful project schedule Learn how to plan your schedule and identify scheduling requirements

ND IT Training Services - 110.7-22-043 48

Learn how to proactively plan for changes in schedules Learn how to measure and report on schedule performance and control your schedule

This course is offered as an instructor-led onsite, virtual, or hybrid (onsite and virtual) delivery.

Best Practices in Risk Management Length: 1 day

Studies show that a formal risk management process can eliminate up to 90% of the risks on a project. Using the Project Management Institute® principles, this course provides tools and techniques that will help participants focus on factors most likely to impact a project’s success or failure relative to risks. Participants learn about allocating time and resources most efficiently in risk management, best practices in identifying and managing uncertainties, and how to work with stakeholders to increase the chances of project success. Take control of what seems uncontrollable by applying a wide range of tools and techniques to maximize project success.

This course content applies to any industry and can be configured to meet client needs.

Objectives:

Understand where project risks may occur Understand and describe risks as both opportunities and threats Understand and describe risk management best practices Utilize tools and techniques for classifying and identifying, analyzing, prioritizing, quantifying, monitoring and controlling risks and improving risk management Understand how risk management is utilized in Agile projects

This course is offered as an instructor-led onsite, virtual, or hybrid (onsite and virtual) delivery.

Effectively Managing Project Stakeholders Length: 5 hours

This course, based on the best practices from the PMBOK® Guide, helps project managers understand risks and resolve issues that may emerge from project stakeholder engagement.

Participants will learn familiar strategies for managing stakeholder engagement and expectations and explore common stakeholder issues. This course is designed with simulated conversations and interactions that may occur among stakeholders to help participants break down the different elements from these interactions and prepare an appropriate response. This course content applies to any industry and can be configured to meet client needs.

Objectives:

Learn how to diagnose the underlying causes of stakeholder problems Learn how to apply tips and strategies from experienced project managers to resolve issues among stakeholders Refine the ability to effectively manage projects and interact with project stakeholders Effectively engage and empower stakeholders

This course is offered as an instructor-led onsite, virtual, or hybrid (onsite and virtual) delivery.

Time Management Length: 6 hours

ND IT Training Services - 110.7-22-043 49

One of the more precious resources a person has is their time. Effective time management helps employees and their managers achieve their goals. This course provides participants with tools and techniques that help them identify and manage time personally and in projects. Participants can maximize efficiency by employing time management techniques, delegating, outsourcing key tasks, and employing technology. This course can apply to any industry and can be configured to meet client needs.

Objectives:

Understand the key outcomes and goals of effective time management Assess your attitudes about your relationship to time and time management Recognize the common causes of procrastination and identify ways to eliminate your own procrastination Describe the key attributes of effective goals and recognize the importance of establishing personal and professional goals Identify the value and purpose of common time management tools Identify the steps in the delegation process and recognize guidelines for appropriate task delegation Identify common methods for prioritizing tasks and mitigating distractions

This course is offered as an instructor-led onsite, virtual, or hybrid (onsite and virtual) delivery.

We also offer a self-paced, on-demand course on this topic on our Learning Management System (Course #

Organizational Change Management Foundations Length: 5 hours

This course provides the foundation to the Managing Organizational Change and Transition course. This course is taught by experienced project managers and is designed for those who are responsible for implementing or helping to implement changes from projects and other organization-wide changes. Participants will learn about the people side of change management, roles within change management, and some strategies. Participants will leave with the understanding of some helpful tools to immediately put into practice back at work. This course can be configured to client needs.

Objectives:

Understand the major roles in organizational change Understand how to assess and move people through a change Gain some organizational change management strategies and tools to put into practice in any industry

This course is offered as an instructor-led onsite, virtual, or hybrid (onsite and virtual) delivery.

Managing Organizational Change and Transition (OCM Best Practices) Length: 1 day

The pace and complexity of change in the workplace continues to increase dramatically. This course is designed for those who are responsible for implementing change or helping to implement change. Participants will learn a solid understanding of the fundamentals of organizational change management and transitions from experienced change managers.

ND IT Training Services - 110.7-22-043 50

Additionally, participants are encouraged to discuss changes they have taken part in and reflect on how the concepts in this course can be applied to their own change efforts. Participants will learn a systems approach to managing change and how change must be managed at both the organizational and individual level to be proficient change managers. This course can be configured to client needs.

Objectives:

Become proficient with the change management system model and distinguish between the two levels of change Define and understand the responsibilities of the three key roles in managing change Understand how change management and project management work together Develop strategies to effectively help people transition through change Understand different change models and how and when to use each

This course is offered as an instructor-led onsite, virtual, or hybrid (onsite and virtual) delivery.

Best Practices for Effective Project Teams Length: 2 days

This specialized course is designed for use by an organization to provide a solid understanding of the fundamental building blocks of project management to employees across all functional areas. Experienced project managers teach the essential concepts, terms, tools, and techniques needed to communicate, organize, monitor, and successfully complete projects at any level.

Trainers utilize the organization’s own projects for the hands-on exercises during the class to reinforce learning. This course serves as a foundation on which other project management development builds, and it can be configured based on client needs.

Objectives:

Utilize common project management vocabulary and processes that are shared across different industries Apply project management principles within your project team environment Describe the importance and value of project management best practices and related benefits for successful projects and high-performing project teams Obtain hands-on application of project management tools, templates, and techniques Learn effective communication and conflict management skills for project teams

This course is offered as an instructor-led onsite, virtual, or hybrid (onsite and virtual) delivery.

Team Building for Project Managers Length: 5 hours

More than ever before, team building is extremely important to not only project teams as a whole but the individuals within those teams. This course provides an overview and understanding of the importance of team building for overall project objectives. Participants will learn how to incorporate teambuilding activities into project planning activities and even learn some fun team-building games. This course can be customized to fit your organization’s needs.

Objectives:

Learn common terminology Learn about the Team Performance Domain

ND IT Training Services - 110.7-22-043 51

Learn about barriers to team building and strategies to overcome those barriers Learn how to develop your team Learn about theories of motivation Learn about team building in a virtual world, team building best practices, and team building ideas

This course is offered as an instructor-led onsite, virtual, or hybrid (onsite and virtual) delivery.

We also offer a self-paced, on-demand course on this topic on our Learning Management System.

Effective Communications and Meeting Management Length: 1 day

This course focuses on two of the most problematic areas most organizations face:

communications and meetings. Ensuring communications are effective at delivering the planned message both inside and outside the meeting space cannot be taken for granted. This course will help participants improve communication and meeting management skills by providing best practices, effective tips and techniques, and interactive activities and discussions to reinforce learning. This course can be configured to meet client needs.

Objectives:

Learn how to identify the factors in interpersonal communications and modify communication strategies to be successful in small and large groups Understand techniques to improve phone and email communications Devise a strategy for working effectively in remote settings Explain the purpose of various types of meetings and explain the outcomes expected Know how to facilitate, prepare, and follow up on meetings

This course is offered as an instructor-led onsite, virtual, or hybrid (onsite and virtual) delivery.

Conflict Management in the Workplace Length: 5 hours

Whenever you have more than one person in the same space, conflict will occur. This course introduces the various forms of conflict that can arise in the workplace and presents strategies anyone can use to help resolve conflict. Participants take part in simulations that allow them to practice applying the skills and strategies discussed throughout the course.

Objectives:

Identify the different types of conflict and conflict behaviors in the workplace Describe some of the major causes of workplace conflict Discuss the Thomas-Kilman Model of conflict Consider personal conflict style and compare it to other styles Explore conflict resolution strategies Discuss best practices for handling difficult employees Describe what constitutes dangerous conflict and consider methods for handling risky situations

This course is offered as an instructor-led onsite, virtual, or hybrid (onsite and virtual) delivery.

ND IT Training Services - 110.7-22-043 52

Technical/Business Writing Length: 5 hours

Statistics show that one-fourth of college graduates are not only poor writers but lack proper communication skills altogether. By having the necessary skills to research, understand complicated information, and tailor writing to many different audiences, a technical writer within any organization is essential. Any type of communication written for and about industry and business with a focus on products and/or services is technical writing and almost everyone within a company has written a form of business document. This course equips participants with the skills to assess the documentation needs of a project and create high-quality technical and business documents. This course uses hands-on activities, is taught by a trainer with extensive professional writing experience and can be customized to fit your organization’s needs.

Objectives:

Learn about the importance of technical/business writing and the importance of technical documents Learn about clarity, concision, and accuracy in writing Learn strategies to ensure your project documents are professional and clear Learn about document design and how to use this strategy to hold the reader’s attention Learn how to determine and write to your audience Learn some tips and tricks to produce quality documents

This course is offered as an instructor-led onsite, virtual, or hybrid (onsite and virtual) delivery.

Giving Feedback Length: ~20 minutes

Feedback is an interaction that should help motivate and develop a person’s knowledge, skills, and behaviors. It should raise awareness of a person’s ability and help them to maximize their potential. You should provide feedback frequently especially if you are in a leadership role. this course will give you some helpful information on providing the right feedback and the right time.

This is a self-paced, on-demand course offered on our Learning Management System.

Active Listening Length: ~20 minutes

Active listening is a communication technique that involves acknowledging what you hear and clarifying the message to confirm that what you heard matches the message that the sender intended. While listening is an integral part of effective communication, few people are taught how to listen effectively. This course is designed to give you practical tips on how to become a better active listener.

This is a self-paced, on-demand course offered on our Learning Management System.

Constructing SMART Objectives and Metrics Length: ~30 minutes

To get to where you want to go, you need a clear sense of direction. HealthTech Solutions is offering this course because, as most mature organizations do, you want to show progress and performance improvement within the organization. Every project, every project charter, and every

ND IT Training Services - 110.7-22-043 53

Advance Planning Document (APD) needs to show how it aligns with the State and Department goals, and setting SMART objectives and measures is a project management best practice.

This is a self-paced, on-demand course offered on our Learning Management System.

A+, CISSP, PMP, BA Certification PMP/CAPM Exam Preparation Length: 5 days

This course is specifically designed to assist participants in preparing for the Project Management Professional (PMP®) exam, given by the Project Management Institute (PMI®). Solarity, a HealthTech Solutions Company, is an Authorized Training Partner with PMI® and our trainer is certified through PMI’s Train-the-Trainer program. This highly personalized five-day course allows participants focused time to learn and to review the concepts and terms necessary to pass the PMP® exam. Included with the class are tips, tricks, exercises, targeted materials, and two full length practice exams. This course will also prepare participants for the Certified Associate in Project Management (CAPM®) exam. With Solarity, participants get the added value of direct access to templates, guides, tools, and the trainer to help prepare for the PMP® exam. We take a personal interest in our participants because your success is our success! We also offer additional services for this course.

Objectives:

Prepare for the PMP®/CAPM® certification exam by learning PMI’s concepts of:

o Keep the business environment in mind o Plan and manage the project o Create a high performing team o Execute and assess the project work o Keep the team on track

Articulate the requirements for the PMP® and/or CAPM® credential and the application process in sufficient detail to complete the application process Define key project management terms and concepts to align with the PMBOK®

Articulate the Professional and Social Responsibilities of being a Project Management Professional to align with the PMI® Code of Ethics and Professional Conduct Articulate exam-taking tips and tricks and apply project management knowledge to situational PMP® questions to achieve success on the exam Identify weak areas of project management knowledge to allow for additional focused study

This course is offered as an instructor-led onsite, virtual, or hybrid (onsite and virtual) delivery.

IIBA® CBAP®/CCBA® Exam Preparation Length: 5 days

Accelerate preparation for the Certified Business Analysis Professional™ (CBAP®) exam by attending this boot camp. Developed and facilitated by CBAP® instructors, this boot camp provides an in-depth, structured approach to understanding the Business Analysis Body of Knowledge (BABOK®). This course concentrates on the key areas of the BABOK® and provides useful memory exercises and discussions to reinforce the concepts detailed in the BABOK®.

Participants will learn test-taking strategies, gain an understanding of the exam format and the

ND IT Training Services - 110.7-22-043 54 types of questions that are asked on the CBAP® exam, and will receive a comprehensive IIBA®

CBAP® Exam Prep Study Guide. This course also prepares students equally for the Certification of Competency in Business Analysis™ (CCBA®) exam.

Objectives:

Understand IIBA® CBAP® processes, tools, and techniques Learn the CBAP® exam format and question types Obtain proven test taking strategies Perform memory exercises and discussion to reinforce core concepts and knowledge areas

This course is offered as an instructor-led onsite, virtual, or hybrid (onsite and virtual) delivery.

PMI-PBA® Exam Preparation Length: 5 days

This course is specifically designed to assist participants in preparing for the Project Management Institute’s (PMI®) Professional in Business Analysis (PBA®) exam. The PMI-PBA certification is one of the fastest growing certifications and demonstrates that certificate holders are competent in all aspects of business analysis, from needs assessment through requirements management and solution evaluation. PMI-PBA certificate holders are recognized experts in the business analysis field, relied on for the most significant projects, and demonstrate commitment to the profession. Solarity, a HealthTech Solutions Company, is an Authorized Training Partner with PMI® and our trainers are certified through PMI’s Train-the-Trainer program. This highly personalized five-day course allows participants focused time to learn and to review the concepts and terms necessary to pass the PBA® exam. When participants register to take this course, they gain access to a certified trainer and specialized materials with a level of engagement that goes beyond just attending the course. We also offer additional services for this course.

Objectives:

Prepare for the PBA® certification exam by learning PMI’s concepts of:

o Needs Assessment o Planning o Analysis o Traceability and Monitoring o Evaluation

Articulate the requirements for the PBA® credential and the application process in sufficient detail to complete the application process Define key business analysis terms and concepts to align with the PMI Guide to Business Analysis®

Articulate the professional and social responsibilities of being a certified Professional in Business Analysis Apply business analysis knowledge to PBA® questions and situational questions, tricks for exam-taking, and ways to effectively study and achieve success on the exam Identify weak areas of business analysis knowledge to allow for additional focused study

This course is offered as an instructor-led onsite, virtual, or hybrid (onsite and virtual) delivery.

ND IT Training Services - 110.7-22-043 55

Agile Fundamentals Introduction to Agile Length: 1 day

This course introduces the methodologies and practices of Agile development and explains the key concepts and principles that form the foundation of Agile project management. This interactive course builds on the awareness of common terminology, Agile best practices, and exercises to enhance your understanding of Agile concepts to achieve proficiency. Participants will also take part in an accelerated sprint to practice the Agile concepts. This course serves as a foundation to our Agile Project Management course, can be configured based on client needs, and can be paired with many of our other courses.

Objectives:

Introduce the basics of Agile development Discuss the advantages and pitfalls of Agile Define and work through a Sprint Define Agile development and differentiate it from traditional Waterfall processes Describe the stages of the Agile development cycle and identify the factors that promote project success Understand the nuances of leading and working with Agile teams

This course is offered as an instructor-led onsite, virtual, or hybrid (onsite and virtual) delivery.

We also offer a self-paced, on-demand course on this topic on our Learning Management System (Course #

Agile Project Management Length: 2 days

In today’s fast-paced business world, Agile and hybrid project development approaches are utilized at an all-time high by many different industries (it is not just for the software industry anymore). Project managers and project teams need to be more flexible in their approaches. This course provides a solid understanding of the fundamental best practices of Agile approaches in a format that replicates a two-day Agile Iteration Cycle. Participants learn concepts, terms, tools, and techniques from experienced Agile project managers that they can use to successfully work with their organizations and teams to complete Agile projects successfully. Additionally, participants are encouraged to bring their own projects to work on for hands-on exercises.

Participants will leave with proficient knowledge of what it will take to succeed with the real-world projects they are working on. This course can be configured based on client needs.

Objectives:

Utilize common Agile and project management vocabulary and processes that are shared across different industries Describe the importance and value of project management, Agile best practices, and related benefits for project success Learn and apply the appropriate Agile project management tools, templates, and techniques to deliver results on time, in budget, and with value Apply best practices of the Agile practice Prepare for Agile/Scrum certification

ND IT Training Services - 110.7-22-043 56

This course is offered as an instructor-led onsite, virtual, or hybrid (onsite and virtual) delivery.

Basics of Disciplined Agile Length: 2 days

This course teaches the concept behind the Disciplined Agile toolkit and teaches participants how to choose the right approach for their project and improve their team’s way of working. Disciplined Agile is not a framework, but rather a toolkit that shows you how to effectively combine strategies from today’s most in-demand agile and lean techniques in a tailorable and scalable manner.

Objectives:

Understand the DA mindset and its underlying principles Learn about the fundamentals of agile and lean Learn about the 6 life cycles of DA Learn about choosing your way of working Learn how to apply the DA toolkit

This course is offered as an instructor-led onsite, virtual, or hybrid (onsite and virtual) delivery.

Disciplined Agile Scrum Master (DASM) Exam Preparation Length: 2 days

This course is for those getting started with Disciplined Agile. Participants will understand the fundamentals of agile and lean approaches as well as how to implement the Disciplined Agile toolkit. The DASM certification equips you to successfully lead agile teams, thereby future proofing your career in a world in which agile is fast becoming the way forward. By taking this course — and becoming DASM certified — you will understand how to customize your way of working to the approach that makes sense for the situation you face in your organization and industry.

Objectives:

Grasp the fundamentals of agile and lean, and how you can practically use both approaches to produce value for your teams Explore multiple agile and lean techniques from methods such as Scrum, Kanban, SAFe®, and more Understand how to put these techniques into practice and ensure successful agile implementation Appreciate the DA™ mindset and its underlying principles, such as pragmatism, the power of choice, and adapting to context Learn how to apply the Disciplined Agile tool kit to discover the most effective way of working (WoW) for you, and your team in your unique situation

This course is offered as an instructor-led onsite, virtual, or hybrid (onsite and virtual) delivery.

Disciplined Agile Senior Scrum Master (DASSM) Exam Preparation Length: 2 days

This course helps participants accelerate their ability to take on more complex initiatives and lead agile teams using Disciplined Agile. DASSM teaches experienced agile practitioners how to use the Disciplined Agile toolkit to optimize how teams work, work with allies within their organization, ND IT Training Services - 110.7-22-043 57 and solve a variety of advanced problems. This course prepares you to take the DASSM exam and start using Disciplined Agile immediately within your leadership role.

Objectives:

Take a deep dive into the DA tool kit to develop a comprehensive understanding of the hundreds of practices and strategies it…