AZ_Attorney_General_Renewal_2025-2026.pdf
PDF 484 KB Posted
- Attached to
- Master Agreement AZ|CTR056195
- Contract number
- CTR056195
- Issued by
- Arizona
About this file
This document is a Statement of Work for IntelliGrants Annual Support, Hosting & Maintenance for the years 2025-2026, submitted by Agate Software to the Arizona Attorney General Office of Victim Services. The document involves Agate Software, based in Okemos, Michigan, and IGX Solutions, with an office in San Juan, Puerto Rico, providing services to the state of Arizona.
The contract covers three primary service deliverables: Annual Support, Annual Hosting, and Service Enhancements. Annual Support includes live help desk support (8:00 am - 8:00 pm EST), access to an online issue resolution tool, weekly system patches, and quarterly product updates. Annual Hosting provides a production environment maintenance, system backups, SSL certificate management, and system restoration capabilities. Service Enhancements allow for various system modifications like changes to forms, business rules, security roles, workflows, and additional system interfaces. The total contract value is $47,071.00, broken down as $19,448.00 for Annual Support, $14,023.00 for Annual Hosting, and $13,600.00 for Service Enhancements (100 units at $136.00 each). The contract is set to be invoiced annually, with Service Enhancements billed on a time and materials basis.
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Text version
www.agatesoftware.com www.igxsolutions.com
1-800-820-1890
IGX Solutions Caribe Condado Office Building
53 Palmeras St. Suite 1001 San Juan, PR 00901-2414
Agate Software 2214 University Park Drive, Suite 102
Okemos, MI 48864
Submitted to:
Arizona Attorney General Office of Victim Services
Attention:
Kirstin Flores
Kendall Maier
IntelliGrants Annual Support, Hosting & Maintenance
2025-2026
Submitted by:
Sergio Abrigo
2214 University Park Dr.
Okemos, MI 48864
Ph: (517) 336-2515
E-mail: Sabrigo@agatesoftware.com http://www.agatesoftware.com/ http://www.igxsolutions.com/
1-800-820-1890
IGX Solutions Caribe Condado Office Building
Okemos, MI 48864
1. Annual Support
Attributes of the deliverable
- Live help desk support (8:00 am - 8:00 pm EST, Mon. – Fri.), our call center is housed and staffed at our Okemos
Michigan headquarters and can be contacted to discuss product related questions. The helpdesk can be reached toll free at 800-820-1890 or by email at helpdesk@agatesoftware.com.
- Access to our proprietary, online web-based issue resolution tool ProjecTrax which is available 24 hours a day, 7 days a week and 365 days a year for problem reporting and project tracking.
- Weekly system pushes for patches, and bug fixes.
- Quarterly global updates to the IntelliGrants product which affects all customers on the IntelliGrants platform.
These updates are outlined in our corresponding quarterly Product Release Notes.
Deliverable risks / assumptions
- For customers that perform their own configuration changes, annual support does not cover customer-caused defects by improper use of the system
Annual Support will be invoiced the day the IntelliGrants product is installed in a live production environment and once annually, each year thereafter.
2. Annual Hosting
Attributes of the deliverable
- One (1) Arizona Attorney General Office of Victim Services Production environment maintained by Agate;
available to Arizona Attorney General Office of Victim Services, and external users for production use
- Promotion of regular configuration updates and quarterly product updates to the production environment
- Network maintenance and administration
- Database server maintenance and administration
- Application server maintenance and administration
- Application and renewal of SSL security certificate for any *.intelligrants.com URL selected by the customer
- System backups will be taken as follows:
o Daily for fourteen (14) days o Weekly for six (6) weeks o Monthly for twelve (12) months o Annually for five (5) years
- In the event of a system restoration, the system can be restored within forty-eight (48) hours mailto:helpdesk@agatesoftware.com
1-800-820-1890
IGX Solutions Caribe Condado Office Building
Okemos, MI 48864
Annual Hosting will be invoiced the day the IntelliGrants product is installed in a live production environment and once annually, each year thereafter.
3. Service Enhancements
Agate Software will provide additional enhancement services at the request of Arizona Attorney General Office of Victim
Services during and after initial system implementation. System Enhancements will be tracked through the Change
Management Process. The following non-exhaustive list contains examples of what the Service Enhancements deliverable may be used for.
- Changes to Approved Forms
- Changes to Approved Business Rules
- Changes to Approved Security Roles
- Changes to Approved Workflows
- Tailored system training manuals
- Additional Grant Programs
- Additional Business Meetings
- Additional System Interfaces
- Roll over services - defined as making a copy of a current grant program and changing the grant cycle dates for the next grant cycle year (e.g. Changing or rolling over the dates from 2024 to 2025)
- Additional Management Reports
- System Customizations
Invoicing of this deliverable will be done on a time and materials basis on the 1st of each month as work is completed.
1-800-820-1890
IGX Solutions Caribe Condado Office Building
Okemos, MI 48864
# Description Qty. Unit Cost Extended Cost 1 Annual Support 1 $19,448.00 $19,448.00 2 Annual Hosting 1 $14,023.00 $14,023.00 3 Service Enhancements 100 $136.00 $13,600.00 $47,071.00
4. Acceptance Statement
This signature page is formal written approval from the Arizona Attorney general Office of Victim Services of this
Statement of Work.
Agate Software Arizona Attorney General Office of Victim Services
Name: Sergio Abrigo Name:
Position: Arizona Account Manager Position:
Signature:
Signature:
Date: 3/10/2025 Date:
Cindy Palmer
Procurement Manager
9/22/2025
File details come from the government source that posted it. Updated .