Attachment Six - Mandatory Requirements Yes-No Matrix Final.xlsx

This is a Mandatory Requirements Yes-No Matrix for the Virginia Lottery's iLottery System, Services, and Support contract opportunity. The matrix establishes compliance evaluation criteria across multiple functional categories that offerors must address by indicating "Yes" (Complies, worth one point) or "No" (Does Not Comply, worth zero points). The evaluation framework encompasses approximately 150 mandatory requirements spanning system criteria, infrastructure, security, software development, testing and quality assurance, data integrations, retail sales support, reporting services, fraud and anti-money laundering protocols, audit requirements, player account management, responsible gaming, user interface components, accessibility, game services, game sales, payment processing, customer service, and staffing. Key system requirements include the ability to maintain current industry standards for hardware and software, disaster recovery capabilities with semi-annual testing, security patching within 48 hours, and transaction data retention for specified periods. The vendor must commit to ongoing system upgrades at no additional cost, compliance with Virginia-specific operational requirements, and support for concurrent iLottery player functionality with defined transaction and account capacity.

The matrix does not establish pricing terms, set-asides, or funding amounts, as it functions as a qualification screening tool rather than a financial evaluation document. Notable mandatory requirements include vendor commitments to provide 24/7 customer service support via multiple channels, maintain SOC II reporting annually, support multiple payment methods and game launches, ensure accessibility compliance through quarterly assessments, provide dedicated staffing including a Virginia-based Senior Account Manager, and demonstrate existing operational affiliate programs in other jurisdictions. The vendor must also agree to act as merchant of record, assume liability for fraud costs, provide data analysis services, and ensure the Virginia Lottery retains exclusive ownership of all player data. These requirements collectively establish the operational, technical, and service standards essential for the Lottery to maintain its position as the highest-grossing U.S. iLottery program while driving continued sales growth and player acquisition.