Attachment J, Position Titles and Job Descriptions.xls

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Attached to
Temporary Personnel Services
Solicitation number
RFP-89393
Issued by
Virginia

About this file

This file is a position titles and job descriptions attachment for a Temporary Personnel Services contract opportunity with the Commonwealth of Virginia, established and managed by the Department of General Services, Division of Purchases and Supply. The document outlines comprehensive career tracks and role descriptions across multiple occupational families and pay bands, including Administrative Services, Educational & Media Services, Public Safety, Natural Resources & Applied Sciences, Trades & Operations, and Tax Services. The positions range from entry-level support roles such as Administrative and Office Specialist I and Education Support Assistant to advanced expert-level positions including Policy and Planning Specialist IV, Forensic Scientist III, and Public Relations and Marketing Specialist V. Each position description details complexity levels, required knowledge and skills, accountability measures, and typical responsibilities to establish standardized classification and compensation frameworks for temporary personnel assignments across Virginia state agencies and institutions of higher education.

The document serves as a classification guide for temporary personnel that may be assigned to authorized users under the optional-use term contract. Each role includes four dimensions of evaluation: practitioner role complexity, results accountability, decision-making authority, and supervision responsibilities. Positions are tiered within each occupational family from Level 1 (entry-level, routine duties under close supervision) through Level VI or VII (expert-level consultants with statewide or multi-agency impact). The descriptions emphasize that temporary personnel filling these roles must demonstrate competency in specialized knowledge areas, federal and state regulatory compliance, customer service excellence, and independent or supervisory judgment appropriate to their classification level. The file does not contain specific pricing, set-asides, funding amounts, or contract term information, as it functions as a reference document defining the scope of allowable temporary personnel positions and qualifications for the broader RFP solicitation.

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All Position Titles

Occupational FamilyPractitioner Roles
Administrative ServicesAdministrative and Office Specialist I
Administrative ServicesAdministrative and Office Specialist II
Administrative ServicesAdministrative and Office Specialist III
Administrative ServicesAuditor I
Administrative ServicesAuditor II
Administrative ServicesAuditor III
Administrative ServicesFinancial Services Specialist I
Administrative ServicesFinancial Services Specialist II
Administrative ServicesFinancial Services Specialist III
Administrative ServicesGeneral Administration Supervisor I/Coordinator I
Administrative ServicesGeneral Administration

Supervisor II/Coordinator II

Administrative ServicesHearing and Legal Services Officer I
Administrative ServicesHuman Resource Analyst I
Administrative ServicesHuman Resource Analyst II
Administrative ServicesHuman Resource Analyst III
Administrative ServicesPolicy and Planning Specialist I
Administrative ServicesPolicy and Planning Specialist II
Administrative ServicesPolicy and Planning Specialist III
Administrative ServicesPolicy and Planning Specialist IV
Administrative ServicesProcurement Officer I
Administrative ServicesProcurement Officer II
Administrative ServicesProcurement Officer III
Administrative ServicesProgram Administration

Specialist I Administrative Services Program Administration Specialist II Administrative Services Program Administration Specialist III

Educational & Media ServicesEducation Coordinator I
Educational & Media ServicesEducation Coordinator II
Educational & Media ServicesEducation Support

Assistant Educational & Media Services Education Support Specialist I Educational & Media Services Education Support Specialist II Educational & Media Services Education Support Specialist III

Educational & Media ServicesLibrary Specialist I
Educational & Media ServicesLibrary Specialist II
Educational & Media ServicesLibrary Specialist III
Educational & Media ServicesMedia Specialist I
Educational & Media ServicesMedia Specialist II
Educational & Media ServicesMedia Specialist III
Educational & Media ServicesMedia Specialist IV
Educational & Media ServicesPublic Relations and

Marketing Specialist I Educational & Media Services Public Relations and Marketing Specialist II Educational & Media Services Public Relations and Marketing Specialist III Educational & Media Services Public Relations and Marketing Specialist IV Educational & Media Services Public Relations and Marketing Specialist V

Educational & Media ServicesTrainer and Instructor I
Public SafetyEmergency Coordinator I
Public SafetyEmergency Coordinator II
Public SafetyForensic Science

Specialist I

Public SafetyForensic Science Specialist II/Forensic Scientist I
Public SafetyForensic Science Specialist III/Forensic Scientist II
Public SafetyForensic Scientist III
Public SafetySecurity Officer I
Public SafetySecurity Officer II
Public SafetySecurity Officer III
Natural Resources & Applied SciencesAgricultural Specialist I
Natural Resources & Applied SciencesAgricultural Specialist II
Natural Resources & Applied SciencesAgricultural Specialist III
Natural Resources & Applied SciencesAgricultural Specialist IV
Natural Resources & Applied SciencesAgricultural Specialist V
Natural Resources & Applied SciencesEnvironmental

Specialist I Natural Resources & Applied Sciences Environmental Specialist II

Natural Resources & Applied SciencesLaboratory and Research Aide
Natural Resources & Applied SciencesLaboratory and Research Technician
Natural Resources & Applied SciencesLaboratory and Research Specialist I
Natural Resources & Applied SciencesLaboratory and Research Specialist II
Natural Resources & Applied SciencesScientist I
Natural Resources & Applied SciencesScientist II (Technical-Lead)
Natural Resources & Applied SciencesScientist III
Trades & OperationsTrades Technician I
Trades & OperationsTrades Technician II
Trades & OperationsTrades Technician III
Trades & OperationsTrades Technician IV
Trades & OperationsEquipment Service and Repair Technician I
Trades & OperationsEquipment Service and Repair Technician II
Trades & OperationsFood Service Technician I
Trades & OperationsFood Service Technician II
Trades & OperationsFood Service Technician III
Trades & OperationsHousekeeping and/or Apparel Worker I
Trades & OperationsHousekeeping and/or Apparel Worker II
Trades & OperationsPrinting Technician I
Trades & OperationsPrinting Technician II
Trades & OperationsPrinting Technician III
Trades & OperationsPrinting Technician IV
Trades & OperationsStore and Warehouse Specialist I
Trades & OperationsStore and Warehouse Specialist II
Trades & OperationsStore and Warehouse Specialist III
Trades & OperationsTransportation Operator I
Trades & OperationsTransportation Operator II
Trades & OperationsTransportation Operator III
Trades & OperationsUtility Plant Specialist I
Trades & OperationsUtility Plant Specialist II
Tax ServicesOn-Site Administrator (Day)
Tax ServicesOn-Site Administrator (Evening)
Tax ServicesTax Processor (Day)
Tax ServicesTax Processor (Evening)

&C&"Arial,Bold"&12Attachment G - Postion Titles and Job Descriptions &C&P of &N

Lot 1 - Administrative Services

Pay BandPractitioner RolesRole DescriptionsComplexityResultsAccountability
1Administrative and Office Specialist IThe Administrative and Office Specialist I role provides career tracks for operational and administrative support specialists such as the office support aides or postal aides providing entry-level support by performing well-defined office duties of a routine and repetitive nature under close supervision. The range of duties includes, but is not limited to, alphabetizing, filing, photocopying, sorting, delivering mail, and/or routine document processing.Performs routine office support activities.

Work environment is structured.

Varies very little from detailed, specific instructions.

Applies knowledge of basic office practices, procedures and equipment (e.g. telephone, postage meter, computer, fax, copier, etc.).

Applies knowledge of grammar, punctuation, spelling, and basic mathematics.Errors subject to corrective procedures.
Office Support activity (e.g. delivering mail, greeting public) is customer services oriented.Refers most questions and problems to higher levels.

Responsible for performing well-defined clerical and office support tasks and responding to others according to specific guidelines.

2 Administrative and Office Specialist II The Administrative and Office Specialist II role provides career tracks for operational and administrative support specialists such as office support assistants and secretaries who perform a wide variety of journey-level office/program and administrative support duties based on agency business needs. Duties are performed within specific guidelines using established policies and procedures. The range of duties includes, but is not limited to, general office, secretarial, fiscal, and support activities. Applies knowledge of office/program support activities.

Work environment is structured.

Typically serves as first point-of-contact for assigned program.

Maintains a variety of records, such as inventories of supplies and materials; prepares correspondence, forms and reports.

Produces documents related to assigned office/program area.

May be required to establish and maintain filing systems.

Applies specific knowledge of work unit programs and activities.

Applies knowledge of basic math and bookkeeping, telephone procedures, and standard business communication. Direct impact on work unit’s service delivery, customer relations, and operations. Refers some questions and problems to higher levels.

Some discretion within established procedures and guidelines.

3 Administrative and Office Specialist III The Administrative and Office Specialist III role provides career tracks for operational and administrative support specialists, such as fiscal technicians, human resource assistants, claims technicians, medical records technicians, procurement technicians, licensing specialists, customer services representatives, executive secretaries, administrative assistants, office supervisors, and facilities coordinators. Duties range from journey-level to supervisory level and may include compliance assurance, report writing, reconciliation of information or financial data, records management, scheduling, claims review and processing, data collection and analysis, research, inventory, budget management, personnel administration, and funds collections or expenditures. Acts as a specialist in assigned program area, performing the most complex technical duties, such as reviewing and processing claims from vendors, contractors, medical providers and others for reimbursement or other actions under various programs.

Performs, leads, or supervises a wide variety of moderate to complex program and operational support duties.

Applies knowledge of programmatic and administrative requirements.

Applies knowledge of applicable computer software/programs.

Frequent contacts include internal and external customers to gather information or provide information.

May serve as a subject matter expert.

Certification in program area may be preferred.Significant impact on internal and external service delivery, customer/employee relations and operations.
Resolves problems and makes recommendations for improvements.May answer complex questions; refers unusual problems to higher levels.

Interprets and applies policies, procedures and guidelines.

Exercises independent judgment.

May supervise, orient and train others.

4 Auditor I The Auditor I role provides career tracks for professional auditors performing or assisting with well-defined auditing responsibilities for the purpose of ensuring compliance with program requirements and evaluating the integrity of business operating systems. Tasks include, but are not limited to, assessing the effectiveness of management controls, conducting investigations, determining compliance with policies, regulations, and laws, financial analysis and forecasting, and accounts reconciliation. Conducts internal, external, tax, health insurance, data processing, interstate, or other auditing assignments.

Provides assistance in determining audit objectives.

Analyzes program requirements and participates in the development of audit procedures.

Audits and analyzes data and the application of applicable professional principles and standards.

Applies knowledge of accounting functions or principles, general business transactions, collection procedures, and/or applicable automated accounting systems.

Requires knowledge of state and federal laws, rules, and regulations.

Ability to research, investigate, analyze, reconcile, and evaluate data.

Interacts frequently with internal and external customers using both verbal and written communication skills to discuss financial and or business processes or issues.Applies, interprets, or assesses existing policies, procedures, laws, and regulations with potentially considerable financial or operational impact on agencies, program participants, and the general public.
Recommends policy or procedural changes based on an accurate analysis of data.Functions within well-defined guidelines and procedures to resolve routine issues, and to make independent and logical decisions and/or recommendations.

Ensures that audit procedures are appropriately applied.

Develops recommendations that facilitate the efficient use of time, money, and resources.

5 Auditor II The Auditor II role provides career tracks for advanced level auditors performing diverse specialized or integrated program audits to ensure compliance with regulations, laws, and business operating systems. Tasks include, but are not limited to, independently planning and conducting program audits or leading an audit team. An applicable professional certification may be preferred. Performs work of varied and considerable difficulty requiring advanced data collection, analysis, forecasting, and report writing for internal, external, tax, interstate, health insurance, and other auditing assignments.

Knowledge of business management, operational, and financial principles, professional auditing standards, automated systems, budgeting practices, key program control points, public administration, and/or legal and regulatory compliance on a state or multi-state basis.

Frequently contacts internal and external senior officials, professionals, and the public regarding sensitive and confidential matters.

Develops, interprets, and/or evaluates compliance with policies and procedures. Significant impact results from the assessment of business operations/processes, budgets, data processing and financial management systems with the potential to gain or lose public goodwill and revenues from multiple sources.

Significant impact on business operating systems statewide, on a multi-state level, or for the individual citizen.

May impact policy and budget decisions at agency level.

Provides risk evaluation and mitigation services to enhance operational effectiveness and efficiency.

Decisions made may impact the effectiveness and efficiency of administrative and business processes. Works independently or as a team leader within existing guidelines and policies.

Develops audit plans, target objectives, review procedures, and project plans.

May work in a specialty program area, perform integrated multi-functional audits, or manage a small audit program.

Serves as a resource to others in resolving more complex problems.

Exercises considerable discretion and judgment in making recommendations related to the overall audit process.

6 Auditor III The Auditor III role provides career tracks for expert auditors performing complex program audits. Employees provide professional expertise, consultation, and technical assistance to executive management regarding financial, business engineering, policy, and information systems programs in order to ensure compliance with regulations, laws, and business operating systems. Tasks include, but are not limited to, independently planning and conducting broad-based program audits and sensitive investigations that may involve leading or supervising an audit team. An applicable professional certification may be preferred. Performs work involving the planning and coordinating of multiple projects, shifting priorities, and designing audit procedures that meet the agency’s objectives.

Applies knowledge of generally accepted accounting and auditing principles, best practices, and internal control standards for multiple computer system platform environments.

Applies knowledge of principles and techniques of subject matter.

Interacts frequently with elected officials and senior executives requiring a high level of communication skills. Substantial impact on the integrity of an agency’s business systems, budgets and resources, internal and external compliance requirements and the public’s confidence in agency management.

Substantial impact with the potential to gain or lose federal funds or to involve the Commonwealth in controversy and/or litigation.

May have substantial impact on Commonwealth’s credit rating and interest rates. Exhibits a high level of autonomy through independent decision making, project management, and sound judgment.

Serves as a high level technical advisor and consultant.

Recommends and develops regulations, policies, and procedures.

Recommends policies and procedures and communicates them to internal and external customers.

4 Financial Services Specialist I The Financial Specialist I role provides career tracks for tax examiners, grant specialists, collectors, accountants and others performing entry-level to first-line supervisory responsibilities ensuring or evaluating compliance and accountability of financial programs and business operations/processes. Tasks may include, but need not be limited to, payroll administration, technical report writing, monitoring and/or reconciling fiscal actions, tax collections and liability assessments, maintaining records, analyzing data, preparing financial reports, and developing budget forecasts. Performs work requiring analysis of data and application of applicable professional principles and standards.

Applies knowledge of accounting functions or principles, general business practices, collection procedures, and/or applicable computer systems.

Requires knowledge of state and federal laws, rules, and regulations.

Demonstrated ability to research, investigate, analyze, reconcile, and evaluate data.

Interacts frequently with internal and external customers using both verbal and written communication skills to discuss financial processes or issues.Applies, interprets, or assesses existing policies, procedures, laws, and regulations with potentially considerable financial or operational impact on agencies, program participants, and the general public.
Effective decision-making and accurate analysis of data facilitates the efficient use of time, money, and resources.Functions within well-defined guidelines and procedures to resolve routine issues, and to make independent and logical decisions and/or recommendations.

May provide project or team leadership or supervise staff.

5 Financial Services Specialist II The Financial Services Specialist II role provides career tracks for financial analysts performing advanced-level responsibilities analyzing and evaluating data in one or more specialty areas including, but not limited to, resources management, business operations/processes, budgets, and financial systems. An applicable professional certification may be preferred. Employees are required to have strong technical knowledge in one or more specialty areas. Performs work of varied and considerable difficulty requiring advanced data collection, analysis, forecasting, and compiling and writing reports.

Applies knowledge of accounting principles, auditing standards, budgeting practices, public administration, and/or legal and regulatory compliance.

Interacts frequently with internal and external senior officials, professionals, and the public requiring a high level of communication skills to analyze or resolve issues.

Develops, interprets, and/or evaluates compliance with policies and procedures. Significant impact with the potential to gain or lose public goodwill and revenues from multiple sources.

Significant impact on various statewide and/or institutional systems.

May impact policy and budget decisions at agency level.

Decisions made impact the effectiveness and efficiency of administrative and business processes. Works independently or as a team member within existing guidelines and policies.

May provide peer assistance in specialty area or serve as a leader for a team or small work unit.

Serves as a resource to others in resolving more complex problems.

Exercises considerable discretion and judgment in making recommendations related to the allocation of funds, payment rates, expenditures or investments.

6 Financial Services Specialist III The Financial Services Specialist III role provides career track for expert financial specialists who provide professional financial, analytical, technical, and policy/program expertise relating to areas such as reimbursements, resources management, and data collection or information systems. Duties may include gathering, evaluating, and maintaining data; determining fiscal and service impacts; analyzing and evaluating legislation; and implementing and evaluating statistical models. Employees may serve as project leaders or as expert resources to state agencies, the legislature, and other organizations. Performs work involving analyzing data and formulating projections and plans.

Applies knowledge of principles and techniques of subject matter.

Interacts frequently with elected officials and senior executives requiring a high level of communication skills to plan, negotiate, and coordinate financial settlements, investments, cash flow, or similar issues. Substantial impacts on resources, investments, cash flow, and state budgeting.

Substantial impact with the potential to gain or lose federal funds or to involve the Commonwealth in controversy and/or litigation.

May have substantial impact on Commonwealth’s credit rating and interest rates. Exhibits a high level of autonomy through independent decision making, project management, and sound judgment.

Serves as an expert technical advisor.

Recommends and develops regulations, policies, and procedures.

4 General Administration Supervisor I/Coordinator I The General Administration Supervisor I/Coordinator I role provides career tracks for administrative specialists/coordinators and administrative supervisors who perform or supervise a variety of administrative and business functions in a unit, non-retail business, facility, or field office. The first career track is for supervisors who manage a variety of office and administrative employees performing a variety of well-defined administrative, business, and financial operations. The second career track is for administrative specialists who provide administrative support for program areas or an administrator. Plans and coordinates business management or administrative and support services.

May supervise administrative activities related to fiscal management, human resources, procurement and other administrative activities.

May serve as a specialist responsible for gathering facts, analyzing findings, reaching logical conclusions, recommending solutions and coordinating confidential or highly sensitive projects.

Applies knowledge of programs, operations, and administrative policies and procedures.

Frequent contacts with management and staff, general public, boards, and government officials to plan and/or coordinate activities and to serve as a resource person on administrative policies and procedures. Administrative and business services are provided for a unit, division, facility or office.

Actions enhance operating efficiency of work unit(s).

Recommends resolution to administrative or business problems resulting in an effective program and satisfied customers. May supervise administrative and support staff.

Some authority for decision-making based on function and interpretation of policy.

Independently performs complex administrative and leadership responsibilities.

Ensures that program, unit, or administrator operates at optimum efficiency.

5General Administration
Supervisor II/Coordinator IIThe General Administration Supervisor II/Coordinator II role provides career tracks for either administrative specialist/coordinator or administrative services supervisors. The first career track is for senior-level professionals who plan, coordinate, and perform administrative activities for executives. The second career track is for supervisors of multiple administrative units within a division or facility requiring planning, coordinating and supervising of a variety of administrative and business services.Applies knowledge of federal and state laws, policies, rules, regulations for administrative areas and program services.

Plans, implements, and coordinates special projects, staff, and resources and prepares or supervises the preparation of management reports.

Provides training in administrative practices and procedures.

Handles multiple responsibilities.

Applies knowledge of office/business practices and procedures.

Ability to coordinate and/or supervise diverse administrative functions.

Ability to communicate effectively both in writing, such as special reports and speeches, and orally for presentations.

Interprets policy and develops procedures. Serves as organizational administrative expert.

Impacts the effectiveness and credibility of management.

May impact the use of funds, staff and facilities. Decisions impact the efficiency of administrative and business processes, programs, and agency.

Ensures that administrative activities are coordinated among parties and result in management having the information and resources needed to make management decisions.

May supervise administrative, support and/or professional staff.

Ensures compliance with applicable policies.

Influences the use of funds and staff.

4 Hearing and Legal Services Officer I The Hearing & Legal Services Officer I role provides career tracks for hearing officers to include: those who are responsible for scheduling and conducting administrative hearings, those who determine eligibility and qualification for benefits, determine whether disciplinary infractions have occurred, or conduct investigations to substantiate or clear any indication of overpayment and/or fraud. Employees’ hearing officer’s responsibilities range from entry level to journey level.

This role also provides career tracks for advanced-level legal assistants responsible for reviewing and analyzing investigative reports, preparing legal documents, and presenting cases before a presiding officer or board. Schedules and conducts hearings and investigations.

Applies knowledge of guidelines, laws, rules, and regulations related to area of work.

Applies knowledge of administrative hearing procedures and Administrative Process Act.

Contacts include hearing participants and attorneys to obtain or provide information and advice.

May independently prepare cases of fraud and overpayment, recovery fund, and licensee violations and present them in courts of law. Decisions rendered can have monetary or impact on morale but are subject to appeal.

Quality of decisions impacts agency appeals workload.

Preparation of case and legal documents and presentation will stand up to the scrutiny of other courts. May independently conduct hearings and render decisions; others serve as chairperson for committee hearings, thus sharing responsibility for decisions made.

May provide program-specific guidance to other staff.

May independently analyze evidence to determine if: evidence supports charges; all legal documents are legally and factually prepared; and case is presented so that hearing officer or board members can make an informed decision.

4 Human Resource Analyst I The Human Resource Analyst I role provides a career track for the human resource professional performing entry- to journey-level technical and consultative services in one or more functional areas of human resource management. These duties may include conducting recruitment and selection processes; employment and career counseling; analyzing issues and data for the purpose of resolving classification, compensation, performance and organizational assessment issues; facilitating the resolution of internal and external human relations issues and employee grievances; conducting investigations into allegations of discrimination or harassment and making recommendations based on findings; administering workers’ compensation and/or employee benefits programs, approving employee transactions for payroll processing, and providing policy guidance and information to management and employees. Ability to analyze issues and recommend actions.

Applies knowledge of human resource principles and practices, including federal and state laws and regulations applicable to work.

May require knowledge of functional area and Human Resource Information Systems.

Frequent contact with agency managers and employees to provide guidance, information, and to facilitate the resolution of issues. Contacts may also include benefits providers and the general public for the purpose of gathering data and resolving problems. Maintains optimal employment levels and/or enhances the quality of work life for employees.

Actions may have an impact on human resource service delivery.

Accurate and timely analysis of a variety of data. Provides defensible recommendations for resolution of problems. Authority for independent decision-making based on knowledge of functional area and thorough interpretation of policy.

Day-to-day independence of action in functional area(s).

May provide leadership or supervision to other staff.

5 Human Resource Analyst II The Human Resource Analyst II role provides a career track for the human resource professional performing advanced-level responsibilities or supervision of one or more functional areas of human resource management. These duties may include consulting with agency management on issues related to staffing, policy compliance and organizational development/management, resolving complex issues; internal and external human relations; counseling employees and managers in the resolution of work-related problems and disputes; investigating/analyzing legal issues and processes; and conducting human resource management training and development. These employees may serve as a lead or subject matter expert, develop policy, and interpret program regulations. Work is difficult and involves diverse assignments or requires extensive knowledge of a functional area.

Supervises, leads or serves as a specialist in a broad range of human resource programs or functional area(s) for local or statewide agencies.

Considerable knowledge of the theories, principles and practices of human resource management, including specialty area(s) and federal and state policies applicable to work.

Diverse and extensive contact with agency management, employees, government and legislative officials, private entities, and the general public to provide consultation and problem resolution services. Considerable to major impact on the lawful effectiveness of agency or statewide human resource program operations or functional area(s).

Considerable impact on an agency’s ability to successfully manage its human resources.

Considerable impact on agency’s ability to meet its mission, goals, and strategic initiatives. Serves in a supervisory or lead capacity or as an expert in the administration of human resource programs or functional area(s).

Considerable independence in decision-making in functional areas.

Interprets policies and makes recommendations on policy and procedural changes.

Develops strategies to improve customer service and program efficiency and effectiveness.

6 Human Resource Analyst III The Human Resource Analyst III role provides a career track for the human resource professional who serve as consultants in a centralized human resource management office. These employees provide technical guidance to professional level staff involved in compensation management, employment, workers' compensation, health benefits and EEO programs, and are also consulted on complex, sensitive or unprecedented human resource policy and procedural issues. Work is of unusual difficulty in providing expert consultation and direction for a complex, statewide human resource program or functional area.

Comprehensive knowledge of major human resource functional area which requires independent interpretation of state and federal policy and the consistent application of best practices.

Extensive contact with state agencies, high-ranking government and legislative officials, professionals in federal, state, and local governments and private industry to provide consultation and problem resolution services as well as to discuss matters of controversy and litigation.Major impact on the lawful effectiveness, compliance, and success of a complex human resource functional area or program.
Recommendations to decision-makers have critical human resource management and legal implications at the agency, secretarial and state levels.Provides statewide leadership and expert guidance to professional staff on diverse or complex issues, based on extensive knowledge and accurate interpretation of state and federal policies and regulations related to a human resource functional area.

Requires sound judgment in analyzing and assessing complex issues and in providing appropriate guidance and direction.

Decisions are made independently in accordance with applicable federal and state regulations to assure consistent application of policies and procedures among state agencies.

4 Policy and Planning Specialist I The Policy and Planning Specialist I role provides career tracks for statistical or management analysts performing responsibilities ranging from entry level analysis to advanced level complex statistical or management analysis. This role also provides a career track for planners performing planning and analytical responsibilities ranging from entry level to journey level. Responsibilities include providing management with a comprehensive view of operations by contributing to the preparation of reports, conducting analytical and statistical research and by providing alternative solutions and assessments of the long range impact of work processes and other implications of studies and projects. Assignments include data collection, specialized research, agency organizational studies, strategic planning, and statistical analyses.

Frequent contact with agency employees and managers to gather data or discuss findings.

Applies knowledge of research methodology; statistical and analytical techniques; and strategic planning, theory, and process.

Ability to analyze and compile data and to write reports and recommends actions.Accuracy of information produced can affect the validity of analyses, recommendations, and conclusions of higher-level positions.
Accuracy of information may also impact agency revenue, resources, and performance.Receives direction from higher level specialists and/or managers.

Makes recommendations and refers more complex issues to higher level positions.

Judgment and decisions are governed by standardized practices and procedures, work instructions from supervisor, or consultation on progress and results with others May lead staff/teams.

5 Policy and Planning Specialist II The Policy and Planning Specialist II role provides career tracks for policy analysts and economists that perform journey level to advanced level research, analysis, and evaluation related to economics, policy, legislation, regulations, agency organization, planning, and central budgets. This role also provides career tracks for planners performing advanced level responsibilities. Positions frequently lead project teams that develop and implement recommendations with broad impact. Project management is often a responsibility. Applies knowledge of research, analysis, planning, evaluation, and measurement techniques; and specialized knowledge of agency program areas, and related agency, state and federal policies.

May represent agency at legislative committee meetings, sub-committee meetings, board meetings, hearings and other public meetings.

Provides technical and/or administrative advice/guidance regarding the modification of policies, contracts and other program or procedural areas.

Frequent contacts with agency management, public officials, and special interest groups to discuss, interpret, and review research, studies, findings, and recommendations.Impact on state and agency operations, policies, legislation, revenues, and costs associated with programs, processes, performance, and services.
Successful results impact economic or environmental conditions for state and local government, citizens, and industry.Frequent responsibility for project leadership and management.

Considerable independence in project leadership, analyses, research, and evaluation.

May supervise other staff.

Decision-making based on knowledge of specialty area and interpretation of policy, laws, and regulations.

Provides leadership and guidance to agency management and others regarding policies, regulations, and other issues.

6 Policy and Planning Specialist III The Policy and Planning Specialist III role provides career tracks for the policy analysts and planners performing advanced level to expert level policy and planning analysis for multiple agencies. Employees are typically located in a central agency. Responsibilities include the development, implementation, and interpretation of central budgets, policies, plans, performance measures, programs, processes, and legislation. Employees evaluate and monitor programs and advise and make recommendations to state officials and executive management in state agencies. Responsible for a broad range of complex analytical assignments, involving multiple organizations, programs, policies, and managers.

Applies knowledge of subject area, policies, government administration, and state legislative processes.

Contacts include executive level decision-makers such as agency heads and Governor’s staff to discuss recommended program, resource allocation, or policy changes. Recommendations to state and agency decision-makers have a serious fiscal, budgetary, programmatic, regulatory, planning, performance, and/or policy impact at the agency, secretarial, and state levels. Makes recommendations to state and agency decision-makers.

Functions independently in performing most duties.

Receives guidance from central agency management on more complex and sensitive issues.

May supervise staff or lead inter-agency teams.

7 Policy and Planning Specialist IV The Policy and Planning Specialist IV role provides career tracks for analysts and planners serving as experts and advisors for individuals at the highest level in the Commonwealth’s government, such as the Governor, Cabinet Secretaries, Legislators, and Agency Directors. Employees guide the work of professional level staff involved in developing and recommending implementation of major statewide policy, programmatic, budgetary, regulatory, planning, performance, and fiscal initiatives. Projects often address controversial, unprecedented, and sensitive issues.

Applies knowledge of a variety of subject areas, policies, government administration, and state legislative processes.

Contacts include executive level decision-makers such as agency heads, legislators, and Governor’s staff to consult on new or proposed legislation and /or to discuss recommended actions. Recommendations to state and agency decision-makers have critical fiscal, budgetary, programmatic, regulatory, planning, performance, and policy impact at the agency, secretarial, and state levels. Makes recommendations to executive level state and agency decision-makers.

Functions independently in performing duties.

Receives guidance from central agency management on the most complex and sensitive issues.

May lead the work of a professional staff.

4 Procurement Officer I The Procurement Officer I role provides career tracks for procurement officers who conduct a variety of procurement activities that may include the purchase of goods and services; contracting; material handling services; and order expedition from vendors to users. Duties range from routine to those that are varied and of moderate difficulty and include analyzing documents and resolving vendor and agency complaints. The role may also require all relevant and necessary certifications including but not limited to Virginia Contracting Associate (VCA) and Virginia Contracting Officer (VCO) certifications. Tasks may include processing procurements via Commonwealth of Virginia approved procurement methods.

Knowledge of procurement and contract law, including the Virginia Public Procurement Act, statewide and internal procurement policies and practices, and small purchase procedures.

Knowledge of procurement principles and practices including methods of procurement, supplier diversity requirements, specification development, mitigation of contractual and financial risks, understanding and application of contract management, and administration principles.

Knowledge of Small Purchase Programs.

Knowledge of FOIA principles related to procurement activities.

Ability to apply specialized concepts, practices, procedures, and policies to meet customer needs and meet compliance requirements.

Frequent internal agency contact and frequent contacts with vendors and consumers.

Requires basic knowledge and use of statewide centralelectronic procurement system, financial systems, and warehouse management systems. May require knowledge and use of agency specific resource planning systems.

May require technical knowledge of a specific discipline. Timely delivery of ordered or contracted supplies and services to minimize disruptions to operations.

Impact on agency operations and costs dependent on the timely receipt and provision of supplies and equipment.

Effective decision making limits legal and financial complications by following procurement law, policies, and procedures.

Consequences of error may include disruption to agency operations or negative impacts on agency costs.

Contracts are effectively managed to ensure all parties meet the necessary contract standards for all services, commodities, and deliverables. Entry level positions work under immediate supervision and with detailed work instructions. Work may be checked for accuracy.

Functions within moderate volume, variety, and complexity of goods and services procured.

Exercises some discretion and judgment within established procedures and scope of responsibility.

Refers questions and complex situations to higher levels.

Higher levels within the role may provide guidance and training to less experienced staff.

Follows supervisory guidance to ensure all compliance expectations are met.

5 Procurement Officer II The Procurement Officer II role provides career tracks for procurement officers who perform procurement services at an advanced level, such as developing contracts and managing those contracts. Responsibilities may include reviewing and evaluating activities to ensure proper administration, compliance, investigation and resolution of vendor and customer complaints, administration of soliciting and contracting, and providing technical guidance. Contract Management knowledge and application is critical to identification and mitigation of contractual and financial risks. The role may also require all relevant and necessary certifications including but not limited to the Virginia Contracting Associate (VCA) and the Virginia Contracting Officer (VCO) certifications. Knowledge of procurement law, including the Virginia Public Procurement Act, internal procurement policies and procedures, and procurement principles and practices including approved methods of procurement, supplier diversity requirements, specification package development, contract management and administration principles and small purchase programs.

Knowledge of FOIA principles related to procurement activities.

May also require considerable knowledge of contract law.

Performs work of considerable difficulty in the solicitation and execution of complex procurement contracts and review of procurement and material procedures and activities.

Applies knowledge in developing contracts for the provision of goods and services.

Frequent contact with agency management, vendors, other state agencies, and procurement customers.

Complete knowledge and application of best practice contract management and administration principles.

May supervise other employees and perform various managerial and leadership activities.

Collaborates effectively with team members and customers to ensure successful procurement activities.

Requires significant knowledge and use of statewide central electronic procurement system, financial systems, and warehouse management systems. May require knowledge and use of agency specific resource planning systems. Results affect agency ability to successfully conduct operations.

Error may create serious impacts on agencies’ operational efficiencies, cost effectiveness, and public awareness.

Significant contract error may result in costly legal actions.

Supervisory results measured by the performance of subordinate staff in meeting goals and objectives.

Successful results reduce the incidence of poor contractor performance, vendor disputes, and risk to the agency and the Commonwealth. If applicable, high purchase expenditure ceilings may be permitted.

May serve as an advisor or consultant to ensure customer and vendor compliance with state laws and regulations.

Responsible for providing training in procurement practices to less experienced staff and to agency customers.

May supervise, instruct, direct, and monitor the work of staff.

Resolves most complex problems and may conduct reviews for contract compliance. Refers issues of the highest complexity to higher levels.

Work is evaluated through evaluation of procurement results, cost, and compliance with all necessary rules, regulations, standards, and laws.

6 Procurement Officer III The Procurement Officer III role provides career tracks for procurement officers performing technical responsibilities at the expert level in the procurement field by providing highly specialized services specific to an agency or institution, which may have a statewide impact within the organization. This role also includes procurement officers within the state centralized procurement function that provide strategic, statewide procurement services including national agreements for information technology and non-information technology contracts and perform compliance reviews of the procurement activities of agencies and institutions under their purview. The role may also require all relevant and necessary certifications including but not limited to the Virginia Contracting Associate (VCA), the Virginia Contracting Officer (VCO), and the Virginia Contracting Master’s (VCM) certifications. Serves as an expert in the review and analysis of specialized procurement issues.

May perform compliance reviews of the procurement activities of agencies and institutions, including highly complex and diverse privatized services, information technology, and telecommunication products.

May establish highly complex procurements and negotiated contracts for goods and services for use throughout the Commonwealth by all public bodies.

Requires substantial knowledge and use of statewide central electronic procurement system, financial systems, and warehouse management systems. May require knowledge and use of agency specific resource planning systems.

Applies knowledge of technology including automated procurement systems, e-commerce, e-procurement, and material management-related operations.

Applies knowledge of the specialized subject area and related procurement laws and regulations.

Frequent contact with agency management to provide technical consulting services, training, guidance and recommendations for improving procurement-related operations.

Expert knowledge of procurement law, including the Virginia Public Procurement Act, and procurement principles and practices including approved methods of procurement, supplier diversity requirements, specification package development, contract management and administration principles and small purchase programs.

Complete knowledge and application of best practice contract management and administration principles.

May develop internal procurement policies and procedures.

Significant knowledge of FOIA principles related to procurement activities.

May supervise other employees and perform various managerial and leadership activities. Errors may have a serious impact on statewide operational efficiencies, cost effectiveness, customer costs, and public goodwill. Legal actions resulting from errors may be quite costly.

Substantial impact on the appropriate use of the Commonwealth’s financial resources.

Develops innovative business approaches with agencies and vendors to improve customer support.

Results affect agencies abilities to successfully conduct operations.

Supervisory results measured by the performance of subordinate staff in meeting goals and objectives.

Successful results reduce the incidence of poor contractor performance, vendor disputes, and risk to the agency and the Commonwealth. Higher level authorities review state contracts.

Ensures customer and vendor compliance with state and federal laws and regulations.

Independently applies strong negotiation skills in procuring contracts.

Functions independently as a consultant to help others improve their procurement processes and operations.

Responsible for providing training in procurement practices to less experienced staff and to agency customers.

May supervise, instruct, direct, and monitor the work of staff.

Serves as an expert in resolving complex problems.

Work is evaluated through evaluation of procurement results, cost, and compliance with all necessary rules, regulations, standards, and laws.

Collaborates effectively with team members and customers to ensure successful procurement activities.

May manage cross-functional teams from multiple program areas.

May serve as a project leader on large-scale, complex contracts from origination to award.

4Program Administration
Specialist IThe Program Administration Specialist I role provides a career track for program specialists who provide services in a program area that range from entry level professional to first-line supervisors. Employees’ responsibilities require a specialized knowledge of the program area and the laws, regulations, policies and procedures relevant to the program.Applies knowledge of specific program(s) operations and technical aspects to make judgments of quality of services provided.

Applies knowledge of service programs including practices, methods, procedures, regulations, human rights, instruments, and equipment.

Responsibilities include: program planning and development; conducting studies and research; technical training and programmatic assistance; needs assessment and case management; habilitation and rehabilitation service development and implementation; housing, vocational and transportation related services; eligibility determination, program evaluation, client rights and/or grievance resolution; policy development and analysis; inspection and certification; and, coordination of resources.

Certification and/or license may be required. Services provided meet the needs of a customer within a particular program.

Policies and procedures are interpreted to facilitate optimum service delivery and program performance.

Impacts the use of funds,…

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