Attachment F - PRICING SCHEDULE20260512.xlsx

XLSX spreadsheet 50 KB Posted Jun 2, 2026

Attached to: RFP 160190 Statewide Toll Customer Service Center Operations
Solicitation number: RFP-121586
Issued by: Alexandria City, Portsmouth City, Virginia

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Written by GovTribe AI · Jun 5, 2026

This is a pricing schedule attachment for RFP 160190, a statewide toll customer service center operations contract issued by the Virginia Department of Transportation (VDOT). The contract encompasses comprehensive customer service operations for toll administration, with an anticipated Full Operations Transition date of October 2027. Services include account management, customer interactions via phone, email, and web chat, violation processing, payment handling, dispute resolution, transponder fulfillment, and toll relief program administration. The pricing schedule requires offerors to complete multiple forms detailing startup costs, fixed costs, variable costs, direct costs, and task order costs across a four-year operations period, with all quantities provided for evaluation purposes only. Offerors must submit both Excel and PDF versions of their completed pricing schedules as separate files in accordance with RFP instructions.

The pricing structure is divided into six components: startup payments tied to milestone achievements (15%, 20%, 15%, and 50% upon VDOT approval of various plans and full operations transition), fixed costs covering management and administrative staffing, finance operations, office locations, supplies, equipment, reporting, quality monitoring, and other operational expenses, variable costs based on per-unit pricing for activities such as manually opened accounts, closed accounts, phone calls, emails, web chats, transponder fulfillment, violation reviews, and payment processing, direct costs including postage, building leases, utilities, security, and professional services, and task order labor costs for positions ranging from directors to customer service representatives. The contract applies a 3% year-over-year escalation for evaluation purposes, though contractors are entitled to actual Consumer Price Index adjustments per special terms and conditions. All costs must be entered only in designated yellow fields of the provided forms, with no alterations permitted to the form structure.

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Other files

File	Type	Posted
Attachment E - SUBCONTRACTOR APPROVAL REQUEST.docx	DOCX document	Jun 2, 2026
Attachment G - PAYMENT SCHEDULE 20260513.docx	DOCX document	Jun 2, 2026
Attachment A - OFFERORS DATA SHEET 20260512.xlsx	XLSX spreadsheet	Jun 2, 2026
Attachment H - HISTORICAL AND FORECASTED OPERATING STATISTICS_20260513.docx	DOCX document	Jun 2, 2026
Attachment C - PROPRIETARY CONFIDENTIAL INFORMATION.docx	DOCX document	Jun 2, 2026
Attachment D - SMALL BUSINESS SUBCONTRACTING PLAN.docx	DOCX document	Jun 2, 2026
Attachment I - DETAILED SCOPE OF SERVICES_20260507.docx	DOCX document	Jun 2, 2026
Attachment B - STATE CORPORATION COMMISSION FORM.docx	DOCX document	Jun 2, 2026

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Instructions

RFP 160190 CSC
	ATTACHMENT F - PRICING SCHEDULE INSTRUCTIONS
	No	Description
	1	Complete your pricing schedule using the tabs that follow.
	2	Assume an October 2027 date for achieving Full Operations Transition for the project. It is VDOT’s desire to implement the new CSC operations as rapidly as practical and the transition all operations to this Contract. Pricing should reflect an implementation schedule that, in the Offeror's judgment, provides the best balance between rapid implementation and cost effectiveness and efficiency.
	3	Value added or alternate pricing may be offered using Offeror spreadsheets along with detailed description of the alternate pricing strategy, line items, assumptions and services covered. This must be provided in a separate file and will not be used for evaluation purposes.
	4	Do not alter provided forms in any way when entering your costs. Only enter data in yellow colored fields. No other costs will be accepted unless otherwise negotiated. All yellow colored fields must be completed.
	5	Submit both the completed Excel version and a PDF of the sheet with your reply.
	6	Return your pricing schedule in a separate file as described in the RFP.
	7	All quantities, including task order hours, are estimates for evaluation purposes only.

Cell Color Code:

Input cell

Tab Color Code (Click to Navigate):

Total Cost Bid

Start-Up Costs

Fixed Costs

Variable Costs

Direct Costs

Task Orders

Total Cost Bid

< Return
	Total Cost Bid
	Fixed Cost (YOE $)	Startup Period (YOE $)	Operations Year 1 (YOE $)	Operations Year 2 (YOE $)	Operations Year 3 (YOE $)	Operations Year 4 (YOE $)	Total Contract Cost
	Form F1 - Start-Up Payment	$ - 0	-	-	-	-	$ - 0
	Form F2 - Fixed Costs	-	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	Form F4 - Variable Costs	-	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	Form F5 - Direct Costs Markup	-	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	Form F6 - Task Order Costs	-	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	Total Costs	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0

F1-Startup

< Return
	Form F1: Start-up Payment
	No CPI escalation
	Start-up Payment Number	Milestone Description	Percentage of Start-Up Payment Total	Amount
	Start-up Payment Number 1	VDOT acceptance for review of the following drafts:

- Project Management Plan

- Quality Management Plan

- Communication Management Plan

- Risk Management Plan

- Issue Management Plan

- Change Management Plan

- Staffing Plan (specific to Transition Phase only)

- Start Up & Transition Plan

- Internal Controls Document

AND

VDOT approval of:

- Final baselined Project Schedule	15%	$ - 0
		Start-up Payment Number 2	VDOT approval of the following final versions:

- Project Management Plan

- Quality Management Plan

- Communication Management Plan

- Risk Management Plan

- Issue Management Plan

- Change Management Plan

- Staffing Plan (specific to Transition Phase only)

- Staffing Plan (specific to Operation Phase only)

- Start Up & Transition Plan

- Internal Controls Document

AND

VDOT acceptance for review of:

- Draft Security Plan

- Draft Training Plan	20%	$ - 0
		Start-up Payment Number 3	VDOT approval of the following final versions:

- Training Plan

- Security Plan	15%	$ - 0
		Start-up Payment Number 4	Contractor implements Full Operations Transition based on VDOT approval	50%	$ - 0
			Total Start-up Payment	100%
		For the avoidance of doubt, payment of the Start-up Payments above will be made upon achievement of such milestones by the Contractor, upon approval by VDOT.

F2-Fixed Costs

< Return
	Form F2: Fixed Costs Visibility Breakdown

Fixed Cost (YOE $)	Operations Year 1 (YOE $)	Operations Year 2 (YOE $)*	Operations Year 3 (YOE $)*	Operations Year 4 (YOE $)*	Total Operations Year 1 through 4 Cost
1 Management Staff		$ - 0	$ - 0	$ - 0	$ - 0
2 Administrative Staff		$ - 0	$ - 0	$ - 0	$ - 0
3 Finance Staff (Operational Finance Tasks)		$ - 0	$ - 0	$ - 0	$ - 0
4 Finance Staff (External Finance Tasks)		$ - 0	$ - 0	$ - 0	$ - 0
5 Labor Costs of Walk-In Centers not covered by variable cost items		$ - 0	$ - 0	$ - 0	$ - 0
6 Court representation staffing		$ - 0	$ - 0	$ - 0	$ - 0
7 Office location costs		$ - 0	$ - 0	$ - 0	$ - 0
8 Supplies		$ - 0	$ - 0	$ - 0	$ - 0
9 Equipment (non IT)		$ - 0	$ - 0	$ - 0	$ - 0
10 Incoming Mail Processing		$ - 0	$ - 0	$ - 0	$ - 0
11 Reporting		$ - 0	$ - 0	$ - 0	$ - 0
12 Quality Monitoring		$ - 0	$ - 0	$ - 0	$ - 0
13 Audit Services		$ - 0	$ - 0	$ - 0	$ - 0
14 Marketing support		$ - 0	$ - 0	$ - 0	$ - 0
15 Mystery Shopper		$ - 0	$ - 0	$ - 0	$ - 0
16 Customer Satisfaction Surveys		$ - 0	$ - 0	$ - 0	$ - 0
17 Toll Relief Program		$ - 0	$ - 0	$ - 0	$ - 0
18 Other Fixed Costs		$ - 0	$ - 0	$ - 0	$ - 0
Total	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
3% year over year escalation added for price proposal comparison purposes only. Contractor will be entitled to actual CPI as stated in Special Terms and Conditions #35.
All quantities, including task order hours, are estimates for evaluation purposes only.

F3-Labor Details (Fixed)

< Return
	Form F3: Labor Cost Details included as part of Fixed Cost for Operations Year 1
	Offerors shall identify in the Price Proposal Form F3 all staff positions that are included in Form F2, including Items 1 through 6, by type of function and by staff level for all labor costs included in their Fixed Cost submission. Offerors are required provide a detailed rate breakdown for each identified staff position included in that Offerors Fixed Costs using the below table as a template. Information provided on Form F3 is supporting information that supplements information provided in Form F2. Only the total annual Fixed Costs provided in Form F2 will be used in the cost evaluation.
	3% year over year escalation added for price proposal comparison purposes only. Contractor will be entitled to actual CPI as stated in Special Terms and Conditions #35.
	All quantities, including task order hours, are estimates for evaluation purposes only.
		Item/Position	Annual Full- Time Equivalent	Fully Loaded Hourly Rate (Year 1 per hour)	Operations Year 1 Cost	Operations Year 2 Cost	Operations Year 3 Cost	Operations Year 4 Cost
	1				$ - 0	$ - 0	$ - 0	$ - 0
	2				$ - 0	$ - 0	$ - 0	$ - 0
	3				$ - 0	$ - 0	$ - 0	$ - 0
	4				$ - 0	$ - 0	$ - 0	$ - 0
	5				$ - 0	$ - 0	$ - 0	$ - 0
	6				$ - 0	$ - 0	$ - 0	$ - 0
	7				$ - 0	$ - 0	$ - 0	$ - 0
	8				$ - 0	$ - 0	$ - 0	$ - 0
	9				$ - 0	$ - 0	$ - 0	$ - 0
	10				$ - 0	$ - 0	$ - 0	$ - 0
	11				$ - 0	$ - 0	$ - 0	$ - 0
	12				$ - 0	$ - 0	$ - 0	$ - 0
	13				$ - 0	$ - 0	$ - 0	$ - 0
	14				$ - 0	$ - 0	$ - 0	$ - 0
	15				$ - 0	$ - 0	$ - 0	$ - 0
	16				$ - 0	$ - 0	$ - 0	$ - 0
	17				$ - 0	$ - 0	$ - 0	$ - 0
	18				$ - 0	$ - 0	$ - 0	$ - 0
	19				$ - 0	$ - 0	$ - 0	$ - 0
	20				$ - 0	$ - 0	$ - 0	$ - 0
	21				$ - 0	$ - 0	$ - 0	$ - 0
	22				$ - 0	$ - 0	$ - 0	$ - 0
	23				$ - 0	$ - 0	$ - 0	$ - 0
	24				$ - 0	$ - 0	$ - 0	$ - 0
	25				$ - 0	$ - 0	$ - 0	$ - 0
	26				$ - 0	$ - 0	$ - 0	$ - 0
	27				$ - 0	$ - 0	$ - 0	$ - 0
	28				$ - 0	$ - 0	$ - 0	$ - 0
	29				$ - 0	$ - 0	$ - 0	$ - 0
	30				$ - 0	$ - 0	$ - 0	$ - 0
	31				$ - 0	$ - 0	$ - 0	$ - 0
	32				$ - 0	$ - 0	$ - 0	$ - 0
	33				$ - 0	$ - 0	$ - 0	$ - 0
	34				$ - 0	$ - 0	$ - 0	$ - 0
	35				$ - 0	$ - 0	$ - 0	$ - 0
	36				$ - 0	$ - 0	$ - 0	$ - 0
	37				$ - 0	$ - 0	$ - 0	$ - 0
	38				$ - 0	$ - 0	$ - 0	$ - 0
	39				$ - 0	$ - 0	$ - 0	$ - 0
	40				$ - 0	$ - 0	$ - 0	$ - 0
	41				$ - 0	$ - 0	$ - 0	$ - 0
	42				$ - 0	$ - 0	$ - 0	$ - 0
	43				$ - 0	$ - 0	$ - 0	$ - 0
	44				$ - 0	$ - 0	$ - 0	$ - 0
	45				$ - 0	$ - 0	$ - 0	$ - 0
	46				$ - 0	$ - 0	$ - 0	$ - 0
	47				$ - 0	$ - 0	$ - 0	$ - 0
	48				$ - 0	$ - 0	$ - 0	$ - 0
	49				$ - 0	$ - 0	$ - 0	$ - 0
	50				$ - 0	$ - 0	$ - 0	$ - 0
				Total Cost	$ - 0	$ - 0	$ - 0	$ - 0

F4-Variable Costs

	Form G4: Variable Costs per Unit (Excluding Variable Costs of the Walk-In Centers)
< Return
		Variable Activity Cost	Unit of Measurement	Base Pricing	Operations Year 1		Base Pricing	Operations Year 2		Base Pricing	Operations Year 3		Base Pricing	Operations Year 4
				Base Cost per Unit Year 1	Operations Year 1 Forecast (Attachment H)	Total Operations Year 1 Costs	Base Cost per Unit Year 2	Operations Year 2 Forecast (Attachment H)	Total Operations Year 2 Costs	Base Cost per Unit Year 3	Operations Year 3 Forecast (Attachment H)	Total Operations Year 3 Costs	Base Cost per Unit Year 4	Operations Year 4 Forecast (Attachment H)	Total Operations Year 4 Costs
	1	Manually Opened New Accounts	Per account manually opened by Customer Service Representatives in person or by paper application (does not include accounts opened by phone or web or accounts opened by staff full paid for by VDOT). Offeror should note that payment processing is to be billed separately under item #13 of Form G4 and should therefore account for this in its pricing of this item.	$0.00	6,104	$0.00	$0.00	6,226	$0.00	$0.00	6,351	$0.00	$0.00	6,478	$0.00
	2	Accounts Manually Closed	Number of accounts manually set to “Closed” status ($0 balance) by Customer Service Representatives in person or by paper application (does not include phone or web); includes issuance of electronic refunds and all other tasks associate with closing accounts (excludes mailing costs).	$0.00	259,121	$0.00	$0.00	264,303	$0.00	$0.00	269,589	$0.00	$0.00	274,981	$0.00
	3	Phone Call	Per call answered by Customer Service Representative that is greater than 2 minutes in duration of actual talk time (without hold time) with Customer Service Representative	$0.00	521,609	$0.00	$0.00	532,042	$0.00	$0.00	542,682	$0.00	$0.00	553,536	$0.00
	4	Manual Customer Interaction and Resolution (Email)	Per substantive email response compiled and sent by Contractor personnel that is not just a simple acknowledgement, "thank you" or unsubscribe type message	$0.00	249,978	$0.00	$0.00	254,978	$0.00	$0.00	260,077	$0.00	$0.00	265,279	$0.00
	5	Manual Customer Interaction and Resolution (Web Chat)	Count of web chat sessions with interactions of greater than 4 responses	$0.00	45,374	$0.00	$0.00	46,281	$0.00	$0.00	47,207	$0.00	$0.00	48,151	$0.00
	6a	Retailer Transponder Order Filfillment	Fullfillment of Order for Transponders Issued to Retailer Accounts per Transponder Order Quantity <100	$0.00	1,736	$0.00	$0.00	1,771	$0.00	$0.00	1,807	$0.00	$0.00	1,843	$0.00
	6b	Retailer Transponder Order Filfillment	Fullfillment of Order for Transponders Issued to Retailer Accounts per Transponder Order Quantity >=100	$0.00	262	$0.00	$0.00	267	$0.00	$0.00	273	$0.00	$0.00	278	$0.00
	7	Transponder Issued to Customer	Per individual transponder delivered to customer including packing materials for hard case Transponders detailed in Attachment J, Section 1.13.1, Requirement C284	$0.00	356,199	$0.00	$0.00	363,323	$0.00	$0.00	370,589	$0.00	$0.00	378,001	$0.00
	8	Violation/PBP Image Reviewed	Per violation reviewed by customer service representative to perform plate identification (excludes final image review of notices sent)	$0.000	14,177,180	$0.00	$0.000	14,460,723	$0.00	$0.000	14,749,938	$0.00	$0.000	15,044,937	$0.00
	9	Violation Notice/PBP Invoice Issued	Per violation notice/PBP invoice created including image accuracy review, not including printing/mailing.	$0.00	3,031,939	$0.00	$0.00	3,092,578	$0.00	$0.00	3,154,429	$0.00	$0.00	3,217,518	$0.00
	10	Manual Payment Processed	Per payment received (by mail or in person) and processed (single payments may cover multiple violations/notices or may involve multiple entries of the same credit card number). Does not include payments processed as part of opening a new E-ZPass account.	$0.00	64,376	$0.00	$0.00	65,663	$0.00	$0.00	66,976	$0.00	$0.00	68,316	$0.00
	11	Manually Processed Customer Dispute	Per customer dispute manually processed by a Customer Service Representative (a single dispute covers all violations/notices received at one time for a single plate)	$0.00	16,815	$0.00	$0.00	17,151	$0.00	$0.00	17,494	$0.00	$0.00	17,844	$0.00
	12	Summons Mailed	Per summons created	$0.00	70,459	$0.00	$0.00	71,869	$0.00	$0.00	73,306	$0.00	$0.00	74,772	$0.00
	13	Toll Relief Applications	Per toll relief application processed	$0.00	20,880	$0.00	$0.00	21,297	$0.00	$0.00	21,723	$0.00	$0.00	22,158	$0.00
						$0.00			$0.00			$0.00			$0.00
		3% year over year escalation added for price proposal comparison purposes only. Contractor will be entitled to actual CPI.
		All quantities, including task order hours, are estimates for evaluation purposes only.

F5-Direct Costs

< Return
	Form F5: Annual Direct Costs

The Contractor shall be permitted to invoice VDOT for approved direct cost items as supported by invoice or receipt. Markup shall be permitted on direct costs except for shipping, generator inspections and postage costs. The following direct costs shall be permitted, subject to advance VDOT approval to include submission of subcontracts or purchase orders upon VDOT request. Additional direct costs may be permitted by approved Task Order if and as requested by VDOT.
Cost	Markup % on Direct Cost	Description	Operations Year 1 Markup	Operations Year 2 Markup	Operations Year 3 Markup	Operations Year 4 Markup
$ 130,000.00		Building leases for Portsmouth and Norfolk walk-in centers	$ - 0	$ - 0	$ - 0	$ - 0
$ 8,000.00		Building utilities and maintenance for Portsmouth and Norfolk walk-in centers	$ - 0	$ - 0	$ - 0	$ - 0
$ 12,000.00		Building security for Portsmouth and Norfolk walk-in centers	$ - 0	$ - 0	$ - 0	$ - 0
$ 42,000.00		IT Staging Location (if separate from Clifton Forge)	$ - 0	$ - 0	$ - 0	$ - 0
$ 2,200,000.00	0%	Postage (at US Postal Service rates)	$ - 0	$ - 0	$ - 0	$ - 0
$ 50,000.00	0%	Other shipping costs (subject to approved shipping policies) required to directly support the Scope of Services	$ - 0	$ - 0	$ - 0	$ - 0
$ 3,000.00		Vending machine monthly service fee	$ - 0	$ - 0	$ - 0	$ - 0
$ 30,000.00		Communications services as required by VDOT	$ - 0	$ - 0	$ - 0	$ - 0
$ 500,000.00		Professional personal summons process service fees	$ - 0	$ - 0	$ - 0	$ - 0
$ 25,000.00		Transponder disposal	$ - 0	$ - 0	$ - 0	$ - 0
$ 10,000.00	0%	Generator inspections and maintenance as applicable	$ - 0	$ - 0	$ - 0	$ - 0
Total			$ - 0	$ - 0	$ - 0	$ - 0

3% year over year escalation added for price proposal comparison purposes only. Direct costs are a pass through item.

All quantities and costs are estimates for evaluation purposes only.

Any item or service that VDOT elects to procure and contract directly shall not be subject to Contractor markup

F6-Task Orders

< Return
	Form F6: Labor Cost Details for Task Orders for Operations Year 1
		Position	Example Annual Task Order Hours (example for comparison)	Fully Loaded Hourly Rate (Year 1 per hour)	Operations Year 1 Cost	Operations Year 2 Cost	Operations Year 3 Cost	Operations Year 4 Cost	Total Operations Year 1 through 4 Cost
	1	Director	200		$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	2	Program Manager	200		$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	3	Finance Manager	200		$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	4	Finance Clerk Senior	200		$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	5	Finance Clerk Junior	200		$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	6	Manager	200		$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	7	Supervisor	200		$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	8	CSR Senior	200		$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	7	CSR Junior	200		$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	10	Business Analyst	200		$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	11	Offeror's Internal IT Support	200		$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	12	Senior Business Analyst	200		$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		Total Hours:	2,400	Total Cost:	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
		3% year over year escalation added for price proposal comparison purposes only. Contractor will be entitled to actual CPI as stated in Special Terms and Conditions #35.
		All quantities, including task order hours, are estimates for evaluation purposes only.

File details come from the government source that posted it. Updated Jun 5, 2026.