Attachment D, Technical Proposal Instructions and Evaluation Criteria.pdf

RFP No. DMS-24/25-264 Attachment D, Technical Proposal Instructions and Evaluation Criteria Page 1 of 5

Attachment D

Technical Proposal Instructions and Evaluation Criteria

Telecommunications Infrastructure Project Services 3 (TIPS-3)

RFP No. DMS-24/25-264

The Respondent shall prepare and submit its Technical Proposal according to the criteria and instructions provided in this attachment.

The Respondent shall prepare a separate Technical Proposal for each Division for which the Respondent is proposing to provide services. One Technical Proposal may be submitted for all Regions in the same Division which the Respondent is proposing to provide services. In addition to the Technical Proposal, the Respondent shall attach a cover page to each Division in which the Respondent is proposing services. Respondents proposing to offer services in multiple Divisions should combine all Technical Proposals into one file prior to submission, with a cover page to separate each Technical Proposal. Each cover page should include the following information:

Technical Proposal – TIPS-3 RFP No. DMS-24/25-264 Respondent name Division Number (One or Two; see the Basis of Award section of the RFP document for reference)

Technical Proposal Available Points

1. Introduction

2. Experience and Ability

3. Proposed Staffing

4. Service Delivery Management

5. Responding to Quotes

6. Customer Service 5

Total Available Points for a Technical Proposal 45

The following assessment scale will be used to evaluate the response to each component of the Technical Response:

Assessment Assessment Criteria

Superior

The response exhaustively addresses the question and demonstrates Respondent has extraordinary experience and ability in performing the services related to the requirements. The response indicates Respondent would provide exceptionally enhanced value to the State. Enhanced value may include, but is not limited to, demonstrated ability of the Respondent to exceed the State’s requirements, provide superior quality of service levels, provide cost savings or cost avoidance to the State, provide substantive credentialing, and/or implement innovative ideas.

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Good

The response extensively addresses the topics and demonstrates good experience and ability in performing the required services related to the requirements. The response indicates Respondent would provide enhanced value to the State.

Satisfactory

The response satisfactorily addresses the question and demonstrates Respondent has sufficient experience and ability in performing the required services related to the requirements.

Unsatisfactory The response unsatisfactorily addresses the question or demonstrates Respondent has limited experience and ability in performing the required services related to the requirements.

Poor

The response poorly addresses the question or demonstrates Respondent has very limited experience and ability in performing the required services related to the requirements.

Fail

The response fails to address the question or does not demonstrate Respondent has experience in performing the required services related to the requirements or cannot be accessed due to missing information.

1. Introduction – 5 Available Points

The Respondent shall provide an introduction demonstrating its understanding of the work to be done and the commitment to perform the necessary work as required in Attachment A, Statement of Work. The introduction section should summarize the Respondent’s submittal.

Evaluators will apply the following criteria when scoring this section:

Evaluation Criteria Points The Respondent demonstrates that it has superior understanding of the work and in providing Telecommunications Infrastructure Project Services.

The Respondent demonstrates that it has good understanding of the work in providing Telecommunications Infrastructure Project Services.

The Respondent demonstrates that it has satisfactory understanding of the work in providing Telecommunications Infrastructure Project Services.

The Respondent demonstrates that it has unsatisfactory understanding of the work in providing Telecommunications Infrastructure Project Services.

The Respondent demonstrates that it has poor understanding of the work of providing Telecommunications Infrastructure Project Services.

The Respondent fails to demonstrate it has an understanding of the work of providing Telecommunications Infrastructure Project Services.

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2. Experience and Ability – 15 Available Points The Respondent shall provide a brief history and description of its business organization, demonstrating its expertise and experience in delivering infrastructure cabling and communication systems installation services in accordance with Attachment A, Statement of Work. The response should include but is not limited to the location of the Respondent’s office(s) that will serve this Contract and the number and types of planners, engineers, project managers, computer-aided design operators, cable installers, splicers, cable techs, electricians, other relevant professional staff, and equipment and other resources in each office. The response should also indicate any prior experience serving governmental entities or performing contracts of a similar size and scope. Evaluators will apply the following criteria when scoring this section:

The Respondent demonstrates superior expertise and experience in delivering Telecommunications Infrastructure Project Services, supported by its organizational history, staffing, and resources aligned with the Statement of Work.

The Respondent demonstrates good expertise and experience in delivering Telecommunications Infrastructure Project Services, supported by its organizational history, staffing, and resources aligned with the Statement of Work.

The Respondent demonstrates satisfactory expertise and experience in delivering Telecommunications Infrastructure Project Services, supported by its organizational history, staffing, and resources aligned with the Statement of Work.

The Respondent demonstrates unsatisfactory expertise and experience in delivering Telecommunications Infrastructure Project Services, supported by its organizational history, staffing, and resources aligned with the Statement of Work.

The Respondent demonstrates poor expertise and experience in delivering Telecommunications Infrastructure Project Services, supported by its organizational history, staffing, and resources aligned with the Statement of Work.

The Respondent fails to demonstrates expertise and experience in delivering Telecommunications Infrastructure Project Services, supported by its organizational history, staffing, and resources aligned with the Statement of Work.

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3. Proposed Staffing – 10 Available Points

The Respondent shall provide a narrative identifying key personnel assigned to this Contract, including names, roles, qualifications, licenses, office locations, and availability, as required by Attachment A, Statement of Work. The narrative shall also describe the measures the Respondent will take to ensure all assigned staff receive the required background checks.

Evaluators will apply the following criteria when scoring this section:

The Respondent demonstrates superior expertise through its narrative in describing Proposed Staffing.

The Respondent demonstrates good expertise through its narrative in describing Proposed Staffing.

The Respondent demonstrates satisfactory expertise through its narrative in describing Proposed Staffing.

The Respondent demonstrates unsatisfactory expertise through its narrative in describing Proposed Staffing.

The Respondent demonstrates poor expertise through its narrative in describing Proposed Staffing.

The Respondent failed to demonstrate any expertise through its narrative in describing Proposed Staffing.

4. Service Delivery Management – 5 Available Points

The Respondent shall describe its proposed approach to managing service delivery in alignment with Attachment A, Statement of Work. The response shall address the management of schedules, subcontractors, changes, service delivery logistics, and quality assurance. The Respondent should demonstrate a clear methodology for maintaining project timelines, minimizing disruptions, and ensuring consistent communication with all stakeholders.

Respondents should also describe their approach to meeting the Service Level Agreements (SLA) to support successful project execution. Evaluators will apply the following criteria when scoring this section:

The Respondent demonstrates that it has superior experience in their proposed approach to Service Delivery Management.

The Respondent demonstrates that is has good experience in their proposed approach to Service Delivery Management.

The Respondent demonstrates that it has satisfactory experience in their proposed approach to Service Delivery Management.

The Respondent demonstrates that it has unsatisfactory experience in their proposed approach to Service Delivery Management.

The Respondent demonstrates that it has poor experience in their proposed approach to Service Delivery Management.

The Respondent fails to demonstrate that it has experience in their proposed approach to Service Delivery Management.

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5. Responding to Quotes – 5 Available Points

The Respondent shall describe its experience, process, and plan for responding to quotes, demonstrating its capability to provide timely, accurate, and the ability to assess and detail scope of projects. If submitting a proposal as an E-Rate provider, Respondent must specifically address how it will handle all Mini-Bid requests found in Section 5.6 in Attachment A, Statement of Work. Evaluators will apply the following criteria when scoring this section:

The Respondent demonstrates that it has superior ability in Responding to Quotes.

The Respondent demonstrates that it has good ability in Responding to Quotes.

The Respondent demonstrates that it has satisfactory ability in Responding to Quotes.

The Respondent demonstrates that it has unsatisfactory ability in Responding to Quotes.

The Respondent demonstrates that it has poor ability in Responding to Quotes.

The Respondent fails to demonstrates that it has the ability to Respond to Quotes.

6. Customer Service – 5 Available Points

The Respondent shall describe its approach to ensuring the highest standards of customer service, including timely updates on installation progress, proactive risk or issue communication, and advance notification regarding on-site staff presence, in alignment with Attachment A, Statement of Work. The approach should reflect a commitment to responsiveness, transparency, and collaboration with the Department and Customer throughout the duration of the project. Evaluators will apply the following criteria when scoring this section:

The Respondent demonstrates that it has superior experience in Customer Service.

The Respondent demonstrates that it has good experience in Customer Service.

The Respondent demonstrates that it has satisfactory experience in Customer Service.

The Respondent demonstrates that it has unsatisfactory experience in Customer Service.

The Respondent demonstrates that it has poor experience in Customer Service.

The Respondent fails to demonstrate that it has experience in Customer Service.