Attachment D - Reference Check Form_S-10700-00017534.docx

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Attached to
Request for Proposal: Secure Services Edge (SSE) Solution
Solicitation number
S-10700-00017534
Issued by
Oregon

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Written by GovTribe AI ·

This is a Reference Check Form attachment for RFP S-10700-00017534, issued by Oregon's Department of Administrative Services, State Procurement Services on behalf of Enterprise Information Services. The form is designed to evaluate proposers' qualifications and past performance for a Secure Service Edge (SSE) Solution. References must provide information about the type and description of services previously provided by the proposer and complete an eleven-question assessment rating the proposer's performance on a scale of 0–10, with 0 indicating no satisfaction and 10 indicating extreme satisfaction. The evaluation criteria encompass overall service quality, delivery performance, customer service responsiveness, business relationship satisfaction, problem resolution methods, likelihood of repeat engagement, service strengths and weaknesses, timeline adherence, and cost management relative to initial proposals.

The form requires references to include the proposer name, OregonBuys bid number, reference entity, contact name, telephone number, and email address. Each question allows for detailed comments supporting the assigned scores. This reference check mechanism serves as a critical component of the proposal evaluation process, enabling the state to assess vendor reliability and performance history prior to awarding the SSE solution contract. The form does not specify pricing terms, set-asides, or other financial considerations, as it functions solely as a due diligence tool for evaluating proposer credentials and past performance outcomes.

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Other files

File Type Posted
Attachment A - Sample Price Agreement_S-10700-00017534.docx DOCX document
Attachment H - SecureServiceEdge Requirements Matrix_S-10700-00017534.xlsx XLSX spreadsheet
Attachment I - Accessibility Compliance Report_S-10700-00017534.docx DOCX document
Attachment G - Responsibility Inquiry_S-10700-00017534.docx DOCX document
Attachment C - Proposer Information and Certification Sheet_S-10700-00017534.docx DOCX document
Attachment F - Certified Disadvantaged Business - Outreach Plan_S-10700-00017534.docx DOCX document
Exhibit A - SSE Scope of Work (SSE) Solution Scope of Work_S-10700-00017534.docx DOCX document
S-DASOBO-00017534_ADDENDUM 1 FINAL.docx DOCX document
S-DASOBO-00017534 - RFP - EIS Secure Service Edge Solution_Final as posted.docx DOCX document
Attachment E - Price Proposal_S-10700-00017534.xlsx XLSX spreadsheet
Exhibit B - Security Requirements Response_S-10700-00017534.docx DOCX document
S-DASOBO-00017534_ADDENDUM 2 FINAL.docx DOCX document
Attachment B - Disclosure Exemption Affidavit_S-10700-00017534.docx DOCX document
Attachment J - Statewide Information Technology (IT) Control Standards_S-10700-00017534.xlsx XLSX spreadsheet
Show all 14

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RFP S-10700-00017534 Secure Service Edge (SSE) Solution

ATTACHMENT D -REFERENCE CHECK FORM

Proposer Name : __________________________________________ OregonBuys® Bid#: ___________ Reference Entity: __________________________________________ Reference Contact Name: __________________________________________ Contact Telephone Number: __________________________________________ Contact Email Address: __________________________________________

1. For what type of services did you engage Proposer?

Comments: ______________________________________________________________________________

2. Describe the services listed in response to question 1.

Comments: ______________________________________________________________________________

Please rate the following questions on a scale of 0-10:

0 = Not satisfied 5 = Moderately satisfied 10 = Extremely satisfied.

1. How would you rate the Proposer’s overall quality of services provided and your overall relationship with the Proposer?

Score: __________ Comments: ______________________________________________________________________________

2. How would you rate the Proposer’s delivery of service?

Score: __________ Comments: ______________________________________________________________________________

3. How would you rate the Proposer’s responsiveness to customer service issues and special requests (e.g., reported problems, changes billing, etc.)?

Score: __________ Comments: ______________________________________________________________________________

4. Describe Proposer’s Customer Service and rate your satisfaction with the Proposer’s Customer Service.

Score: __________ Comments: ______________________________________________________________________________

5. Describe your satisfaction with the business relationship with Proposer.

Score: __________ Comments: ______________________________________________________________________________

6. Describe Proposer’s methods for problem resolution and rate your satisfaction.

Score: __________ Comments: ______________________________________________________________________________

7. How likely would you be to use Proposer’s services again?

Score: __________ Comments: ______________________________________________________________________________

8. Which aspect(s) of Proposer’s services are you the most satisfied with and how would you rate your satisfaction?

Score: __________ Comments: ______________________________________________________________________________

9. Which aspect(s) of Proposer’s services are you the least satisfied with and how would you rate your dissatisfaction?

Score: __________ Comments: ______________________________________________________________________________

10. How well did Proposer stay within the proposed timeline?

Score: __________ Comments: ______________________________________________________________________________

11. How did the final project cost compare to the initial proposed cost?

Score: __________ Comments: ______________________________________________________________________________

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