Attachment C - Cost Response Template - Revised.docx

This document is Attachment C - Cost Response Template for a Request for Responses (RFR) issued by the Massachusetts Executive Office of Health and Human Services (EOHHS) for Member Experience Survey Administration, Analysis, and Reporting. The procurement seeks a vendor to administer two specific surveys: the Primary Care (PC) Member Experience Survey and the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Core Measure Set Reporting. The surveys will sample approximately 15,200 MassHealth members across 17 Accountable Care Organizations (ACOs) and 2 Managed Care Organizations (MCOs), covering both adult and child populations. The electronic response deadline is August 15, 2025, at 5:00 PM, with an anticipated contract start date of October 9, 2025, and an initial contract term ending on January 8, 2029, with potential extensions of up to five additional years.

The cost response template requires bidders to provide detailed pricing across survey categories including survey planning-protocols, survey materials preparation, administration/analysis/reporting, and interviews/focus groups. The procurement includes a Supplier Diversity Program (SDP) requirement mandating that bidders commit to spending at least 1% of contract sales with diverse business enterprises. The contract will be awarded on a fixed-fee basis and funded through state and federal mechanisms, specifically referencing federal financial participation (FFP). Bidders must be NCQA-trained and certified to administer CAHPS surveys and will be evaluated based on their programmatic response, relevant experience, staffing plan, and cost proposal. Key deliverables include bi-weekly reports, comprehensive workplans, data files, technical reports, and analysis reports to help EOHHS evaluate programs and monitor healthcare marketplace changes.