Attachment B- Technical Matrix.pdf

Enterprise Telecommunications Services (Technical Matrix)

General Requirements Technical Approach Technical Requirements Reporting Services Levels Implementation Plan Desirables Billing and Administrative

General Requirements

G-1 Certification and Expertise – Offeror shall provide certification, expertise and evidence of providing voices services including local and long distance calling, SIP trunking with 400 concurrent call paths at two (2) geographically sites (minimum of 200 each), Unified Communications , Toll –Free inbound services and Traditional analog POTS lines for elevators, alarms and faxes.

Requirement Level:

MANDATORY

Explanation of how the requirement is met (delete this text when responding)

Self-Assessment:

Fully Meet☐ Don’t Meet☐

Technical Requirements Voice Services

V-001 Provide minimum 300,000 minutes per month of local and long distance calling.

Requirement Level:

MANDATORY

Explanation of how the requirement is met (delete this text when responding)

Self-Assessment:

Fully Meet☐ Don’t Meet☐

V-002 Support E911 services with accurate location routing for all service locations.

Requirement Level:

MANDATORY

Explanation of how the requirement is met (delete this text when responding)

Self-Assessment:

Fully Meet☐ Don’t Meet☐

V-003 Provide 99.99% uptime SLA with documented remediation procedures. Requirement Level:

MANDATORY

Explanation of how the requirement is met (delete this text when responding)

Self-Assessment:

Fully Meet☐ Don’t Meet☐

V-004 Support caller ID, call forwarding, voicemail and call transfer features.

Requirement Level:

MANDATORY

Explanation of how the requirement is met (delete this text when responding)

SIP Trunking

S-001 Provide a minimum of 4 geographically distinct SIP circuits/call paths, with 2 supporting a minimum of 200 concurrent each at the main UMCP campus, and 2 supporting a minimum of 50 concurrent calls at the Institute for Bioscience and Biotechnology Research (IBBR) satellite campus, plus options to expand service to additional sites.

Requirement Level:

MANDATORY

Explanation of how the requirement is met (delete this text when responding)

Self-Assessment:

Fully Meet☐ Don’t Meet☐

S-002 Support Direct Inward Dialing or (DID) number blocks with minimum 32,000 station numbers.

Requirement Level:

MANDATORY

Explanation of how the requirement is met (delete this text when responding)

Self-Assessment:

Fully Meet☐ Don’t Meet☐

S-003 Provide failover and redundancy options for SIP call paths, including inbound DID failover.

Requirement Level:

MANDATORY

Explanation of how the requirement is met (delete this text when responding)

Self-Assessment:

Fully Meet☐ Don’t Meet☐

S-004 Support codec negotiation including G.711 and G.729, with G.711 the preferred codec.

Requirement Level:

MANDATORY

Explanation of how the requirement is met (delete this text when responding)

Self-Assessment:

Fully Meet☐ Don’t Meet☐

S-005 Provide interoperability with existing Private eXchange (PBX) infrastructure.

Requirement Level:

MANDATORY

Explanation of how the requirement is met (delete this text when responding)

Self-Assessment:

Fully Meet☐ Don’t Meet☐

S-006 Support for T.38 based Fax-over-IP protocol

Requirement Level:

MANDATORY

Explanation of how the requirement is met (delete this text when responding)

Self-Assessment:

Fully Meet☐ Don’t Meet☐

S-007 Support Ethernet access with minimum bandwidth required for specified SIP concurrent calls

Requirement Level:

MANDATORY

Explanation of how the requirement is met (delete this text when responding)

Self-Assessment:

Fully Meet☐ Don’t Meet☐

S-008 Provide Static IP block allocation (/30 minimum) for each SIP circuit

Requirement Level:

MANDATORY

Explanation of how the requirement is met (delete this text when responding)

Self-Assessment:

Fully Meet☐ Don’t Meet☐

S-009 Provide Quality of Service (QoS) support for voice traffic prioritization

Requirement Level:

MANDATORY

Explanation of how the requirement is met (delete this text when responding)

Self-Assessment:

Fully Meet☐ Don’t Meet☐

S-010 Support 24x7 network monitoring with proactive alerting

Requirement Level:

MANDATORY

Explanation of how the requirement is met (delete this text when responding)

Self-Assessment:

Fully Meet☐ Don’t Meet☐

S-011 Provide 2 geographically distinct SIP circuits for remote IBBR site, supporting 50 concurrent calls each.

Requirement Level:

MANDATORY

Explanation of how the requirement is met (delete this text when responding)

Self-Assessment:

Fully Meet☐ Don’t Meet☐

S-012 Provide 1 SIP circuit for remote USMSM site, supporting 20 current calls.

Requirement Level:

MANDATORY

Explanation of how the requirement is met (delete this text when responding)

Toll-Free Services

TF-001 Provide domestic toll-free access with competitive per-minute rates.

Requirement Level:

MANDATORY

Explanation of how the requirement is met (delete this text when responding)

Self-Assessment:

Fully Meet☐ Don’t Meet☐

TF-002 Provide number portability for existing toll-free numbers

Requirement Level:

MANDATORY

Explanation of how the requirement is met (delete this text when responding)

POTS Lines

P001 Support 92+ analog lines for elevators, alarms and fax machines.

Requirement Level:

MANDATORY

Explanation of how the requirement is met (delete this text when responding)

Self-Assessment:

Fully Meet☐ Don’t Meet☐

P-002 Provide long distance only service option(s) for specific lines.

Requirement Level:

MANDATORY

Self-Assessment:

Fully Meet☐ Don’t Meet☐

P-003 Provide National Access Charge compliance for multi-line business.

Requirement Level:

MANDATORY

Explanation of how the requirement is met (delete this text when responding)

Reporting

RPT-001 (V-005) Provide detailed call records with monthly usage reports.

Requirement Level:

MANDATORY

Explanation of how the requirement is met (delete this text when responding)

Service Levels

SL-001 Provide uptime system guarantee (target 99.99%)

Requirement Level:

MANDATORY

Explanation of how the requirement is met (delete this text when responding)

Self-Assessment:

Fully Meet☐ Don’t Meet☐

SL-002 Provide 24 x 7 technical support availability to include email and call communication.

Requirement Level:

MANDATORY

Explanation of how the requirement is met (delete this text when responding)

Implementation Plan

IP-001 Provide a detailed project timeline with milestones.

Requirement Level:

MANDATORY

Explanation of how the requirement is met (delete this text when responding)

Self-Assessment:

Fully Meet☐ Don’t Meet☐

IP-002 Provide a migration strategy that minimize service disruption.

Requirement Level:

MANDATORY

Explanation of how the requirement is met (delete this text when responding)

Self-Assessment:

Fully Meet☐ Don’t Meet☐

IP-003 Provide a training plan for the University Telecommunication Staff

Requirement Level:

MANDATORY

Explanation of how the requirement is met (delete this text when responding)

IP-004 Provide an overall project management plan that outlines approach and resources.

Requirement Level:

MANDATORY

Explanation of how the requirement is met (delete this text when responding)

Billing and Administration

BA-001 Administrative portal for self-service Management

Requirement Level:

MANDORTORY

Explanation of how the requirement is met (delete this text when responding)

Desirables

D-001 (TF-003) Provide routing flexibility with time-of-day and geographic options

Requirement Level:

Desirable

D-002 (UC-001) Integration with cloud service providers, such as Microsoft Teams Phone, Zoom Phone, WebEx Calling or similar platforms.

Requirement Level:

Desirable

D-003 (BA-003) Ability to forward/redirect calls from self-service portal.

Requirement Level:

Desirable

D-004 Provide invoices in portal no later than the 5th day or after the billing cycle end.

Requirement Level:

Desirable