Attachment 9 - Service Transition Protocol.docx
DOCX document 21 KB Posted
- Attached to
- Foster Care Case Management
- Solicitation number
- 300000283718677
- Issued by
- Missouri
About this file
This is a Service Transition Protocol document for Foster Care Case Management issued by the Missouri Department of Social Services, establishing procedures for transferring active child welfare cases between Federally Certified Case Management (FCCM) providers and state Child Disability (CD) services. The protocol ensures service continuity during transitions from contractor to state agency or state agency to contractor. Case transfers occur when children are reunified with parents or guardians after ninety calendar days, or when active cases move between entities. When contractors request to return cases to the state agency after the ninety-day reunification period, the state agency's Operations Section (OS) reviews the request and may deny it if a court hearing is scheduled within thirty to sixty days, pending the hearing outcome. Contractors must request case release of jurisdiction if they determine the child is stable in the home.
The protocol requires specific procedural steps to maintain service continuity, including contractor submission of all court orders to the state automated system and notification to the state agency when children are physically returned home. For transfers from state agency to contractor, a transfer meeting must be scheduled within three business days, during which the contractor reviews all services provided and identifies court-ordered services. If the contractor cannot maintain the current treatment or service plan due to lack of appropriate contracts, the contractor's family case manager must meet with supervisors to discuss alternatives and may schedule a Family Service Team meeting. The transferring worker must complete required monthly visits prior to transfer, document the visit in FACES, and attend any court hearing, Family Service Team meeting, or staffing within thirty calendar days of the transfer while preparing timely court reports.
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Text version
STATE 0000000597SL
Attachment 9 Service Transition Protocol
Transitioning Services between FCCM providers and CD
Services should not be interrupted when case management is transferring from one case management entity to another. Case transfers can occur when:
· The child has been reunified with their parent or guardian for ninety (90) calendars days.
· An active case is transferred from a contractor to the state agency.
· An active case is transferred from the state agency to a contractor.
NOTE: When a child has been adopted or legal guardianship has been awarded, services which will be provided through subsidy will continue to be authorized through the current process.
The following procedures must be in place to ensure continuity of services which are ordered by the court or are part of the case plan endorsed by the FST when a case is transferred from a contractor to the state agency:
· The contractor must upload copies of all court orders to the state automated uploading system.
· The contractor must notify the state agency OS via email when a child is physically returned home.
· Once the child(ren) is home for ninety (90) days and the contracted provider wishes to return an active case to the state agency, the contractor will need to submit a request for transfer to the state agency OS. The OS will contact the contracted provider to discuss their request and rational for returning the case to the state agency. If there is a scheduled court hearing within 30 to 60 days, the request will be denied pending the outcome of the next court hearing. If the contractor feels the child(ren) is stable in the home a request for release of jurisdiction should be made. If the contractor feels the child is not stable in the home, the request for transfer back to the state agency will be denied.
· When contracted cases are approved to transfer back to the state agency, the case will be scheduled for a transfer staffing to discuss all services being provided to the family. The state agency should take note of the services provided and those which are court ordered.
The following procedures must be put in place to ensure continuity of services when a case is transferred from the state agency to a contractor:
· Once CD OS is notified that an identified case for transfer is ready to be transferred to the contractor, the transfer meeting is to be scheduled within three (3) business days between the contractor and the state agency
· During the transfer meeting, the contractor should take note of the services provided and those which are court ordered.
· If the service provider does not have a contract with the contractor or the contractor does not contract for the service provided by the state agency, the contractor’s family case manager will meet with their supervisor or designee to discuss the treatment/service plans.
If there is a concern with the ability of contractor to maintain the current treatment/service plan, the contractor should schedule a FST to discuss such. Note: DLS will not be able to intervene for those services which are court ordered or those which were provided by the state agency.
For all case transfers the transferring worker will complete the required monthly visit with the child in their placement for the month of case transfer. This visit will be documented in FACES prior to the transfer.
The transferring worker or supervisor is required to attend any court hearing, FST, or other staffing within 30 calendar days of the case transfer. The transferring worker or supervisor should prepare and submit the court report within the prescribed timeframes prior to the hearing.
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