Attachment 9-Quality Assurance Surveillance Plan (QASP).pdf

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

Q856-18 - Preventive Maintenance of Electrical Equipment

1.0 INTRODUCTION

1.1. Purpose. The role of the Government in quality assurance is to ensure contract standards are achieved.

The purpose of the Quality Assurance Surveillance Plan (QASP) is to identify the methods and procedures the Government will use to evaluate contractor actions while performing the requirements in the Statement of Work (SOW). It is designed to provide an effective surveillance method by monitoring contractor performance for each listed performance objective in the Performance Requirements Summary (PRS) (Section 7 of this document).

1.1.1. The QASP provides a systematic method to evaluate the services the contractor is required to perform as specified in the SOW and the Contract.

1.1.2. The QASP has been developed by the requiring activity. It is designed to provide direction to personnel performing contract surveillance activities. Personnel surveying the contract terms and conditions and SOW requirements will periodically review the QASP throughout the life of the contract.

2.0. ROLES AND RESPONSIBILITIES.

2.1. Contracting Officer Representative. The Contracting Officer Representative (COR) is responsible for quality assurance guidance and to ensure that contract quality requirements, provisions, standards, and thresholds are defined, practical, enforceable, necessary, and verifiable.

2.1.1. The COR evaluates and documents contractor performance in accordance with the QASP and SOW.

2.1.2. The COR shall notify the Contracting Officer of any significant performance deficiencies using a Contractor Discrepancy Report with supporting documentation.

2.1.3. The COR will upload copies of ALL surveillance documentation to the VCE COR Tool, unless otherwise directed by the contracting officer.

2.1.4. The COR will submit a monthly report to the contracting officer concerning performance of services rendered under this contract.

2.1.5. The COR recommends improvements to the QASP and SOW throughout the life of the contract.

2.2. Contracting Officer. The Contracting Officer is responsible for safeguarding the interests of the United States Government in contractual relationships. Only the Contracting Officer is authorized to bind the Government and then, only to the extent of the authority delegated to them through the issuance of a warrant.

2.2.1. The Contracting Officer delegates authority for inspection and/or acceptance in accordance with the terms of the contract.

2.2.2. The Contracting Officer informs the contractor of the names, duties, and limitations of authority for all quality assurance personnel assigned to the contract.

3.0. DESCRIPTION OF SERVICES

3.1. Scope of Work. The work to be performed under this contract consists of furnishing all plant, material, transportation, labor, equipment, coordination, planning, and supervision necessary to perform inspection and preventive maintenance of electrical equipment at Anniston Army Depot (ANAD) per National Fire Protection Association (NFPA) 70B and The Army Electrical Safety Program DA PAM 385-26. All work performed shall be completed per the manufacturer's specifications and in accordance with the contract specifications, statement of work, drawings, and technical requirements.

4.0. QUALITY REQUIREMENTS

4.1. Quality Control Program. The contractor, not the Government, is responsible for management and quality control actions to meet the terms of the contract.

5.0 SURVEILLANCE. The COR will perform monthly surveillance based on the quality and effectiveness of the services provided and contractor’s data deliverables.

5.1 Unacceptable Performance. If the contractor’s performance is judged unacceptable for any requirement by the COR, the COR will inform the contracting officer for resolution. Significant performance deficiencies must be submitted to the Contracting Officer using a Contractor Discrepancy Report and include supporting documentation.

5.2 Combating Trafficking in Persons (CTIP). The COR shall ensure Contractors are in compliance with Combat trafficking in Persons (CTIP), FAR 52.222-50.

6.0 CONTRACTOR DOCUMENTATION REQUIREMENTS

6.1 Safety Plan

6.2 Quality Control Plan

6.3 Safety Data Sheets (SDS)

6.4 Work schedule

6.5 Master Electrician and Inspector’s Certification

6.6 Warranty Provisions

6.7 Progress Reports

7.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS)

7.1 Overview. This PRS identifies the services required by the SOW over which the Government will exercise surveillance.

7.2 Performance Evaluation. Performance of a service will be evaluated to determine whether or not it meets the performance threshold. The contractor shall provide the Government a written response as to why the performance threshold was not met, how performance will be returned to acceptable levels, and how recurrence of the cause will be prevented in the future. When documentation does not meet performance thresholds, revising and resubmitting the documentation at no cost to the Government is the preferred method for correcting unacceptable performance.

7.3 Performance Objectives, Indicators, Thresholds, and Surveillance Methods. The services required by the contractor are summarized into performance objectives and indicators, along with the minimum standards that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

PERFORMANCE REQUIREMENTS SUMMARY (PRS)

Performance Objective Performance Indicator Performance Threshold Method of

Surveillance

PRS # 1

Recordkeeping and reporting

Progress reports provided on a weekly basis per SOW 3.1

95% Acceptable Quality Level (AQL)

100% Inspection

PRS # 2 Inspection and Maintenance Reports

Inspection and Maintenance reports are accurate and complete per SOW 2.3.1

100% AQL 100% Inspection

Performance Objective Performance Indicator Performance Threshold Method of

Surveillance

PRS # 3

Deficiencies Report

Deficiencies reports are accurate and complete per

SOW 2.3.2

100% AQL 100% Inspection

PRS # 4

Record spreadsheet (equipment inventory)

Inventory of equipment is accurate and complete per

SOW 2.2.2

90% Acceptable Quality Level (AQL)

Random Monitoring;

Customer Complaints

PRS # 4

CAD drawings

Floor plans and system maps are accurate and complete per SOW 2.2.5

90% Acceptable Quality Level (AQL)

Random Monitoring;

Customer Complaints

The methods of surveillance are as follows:

Random Monitoring: The COR or Government Construction Representative will perform random monitoring as needed.

100% Inspection: Inspection of every requirement stated in the contract each time it occurs.

Periodic Inspection: The COR or Government Construction Representative will perform the periodic inspection on a monthly basis.

Customer Complaint: Surveillance based upon receipt of any complaint regarding the contractor’s employees, or efforts under this contract, from a facility visitor or Government employee by the Contracting Officer Representative (COR) or Contracting Officer. These complaints must be referred to the Contractor for comment within 2 business days, and the Contractor’s comments, and/or any applicable documentation regarding the complaint, must be returned to the COR within 3 business days; or the COR may consider a non-response as the Contractor’s agreement with the complaint. The COR will then validate or dismiss the complaint based upon a review of the facts and Contractor’s response to the complaint.

The evaluation ratings are as follows:

Very Good: Performance meets contractual requirements and exceeds some to the Government’s benefit.

The contractual performance of the task and sub-task being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

Satisfactory: Performance meets contractual requirements. The contractual performance of the task and sub-task contain some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

Marginal: Performance does not meet some contractual requirements. The contractual performance of the task and sub-task being assessed reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory: Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the task or sub-task contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

7.3.1. The COR will notify the Contracting Officer if any of the above are deficient in the performance of the contract. The Contracting Officer will take appropriate action in the event of deficiency. This does not relieve the Contractor of their responsibility to perform surveillance checks and to meet contract requirements at all times during contract performance period.

8.0 APPROVAL

Dejuan James Contracting Officer Representative (COR) Electrical Engineer 256-235-6826