attachment-4-rfp-2027-nhh-02-patie.pdf

This is an Official Q&A Response document from the New Hampshire Department of Health and Human Services regarding the Patient Identification Software System RFP-2027-NHH-02-PATIE. The RFP, issued on September 9, 2025, seeks a comprehensive web-based patient identification software solution for New Hampshire Hospital in Merrimack County. The system must produce patient identification wristbands in at least six colors with tamper-proof clasps and serve approximately 800 patients annually. The solution must integrate with existing electronic health records systems, be compatible with handheld scanning devices, and include staff training, software installation, and ongoing support services. Vendor inquiries were accepted until September 16, 2025, with proposals due by October 21, 2025, at 12:00 PM Noon. The anticipated contract will be effective July 1, 2026, for an initial five-year term ending July 1, 2031, with potential extension options for up to five additional years. No questions were submitted by vendors during the Q&A period.

The RFP evaluation utilizes a 1,000-point scoring system, allocating 700 points to technical capabilities including software solution design, identification bracelet specifications, vendor technical experience, project management approach, and implementation methodology, with the remaining 300 points allocated to pricing. The procurement requires extensive security compliance, including HIPAA regulations, NIST Special Publication 800-171 and 800-53 standards, and comprehensive vendor risk assessment documentation such as Data Protection Impact Assessments, Systems Security Plans, and Disaster Recovery Plans. The pricing worksheet encompasses 41 distinct deliverables across project management, software installation, testing, system deployment, and operational categories. Vendors must demonstrate capabilities across Software as a Service, Infrastructure as a Service, and Platform as a Service models, with mandatory performance metrics including response times for deficiency classes, hosting uptime requirements, and quarterly reporting obligations. The RFP documents do not specify set-aside designations or restrictions on respondent types, and no specific contract value is explicitly stated in the available documentation.