addendum-2-rfp-2027-nhh-02-patie-0.pdf

This is an Official Q&A Addendum (Addendum 2) issued by the New Hampshire Department of Health and Human Services for the Patient Identification Software System RFP-2027-NHH-02-PATIE. The Department received no vendor questions regarding the Patient Identification Software procurement for New Hampshire Hospital located in Merrimack County. The RFP, issued on September 9, 2025, seeks a comprehensive web-based patient identification software solution capable of producing tamper-proof identification wristbands in at least six colors for approximately 800 patients annually. The system must integrate with existing electronic health records systems and be compatible with handheld scanning devices. Vendor inquiries were accepted until September 16, 2025, and proposals were due by October 21, 2025, at 12:00 PM Noon. The anticipated contract is effective July 1, 2026, with an initial five-year term extending through July 1, 2031, and potential extension options for up to five additional years.

Evaluation will utilize a 1,000-point scoring system allocating 700 points to technical capabilities and 300 points to pricing. Technical evaluation criteria include software solution design, identification bracelet specifications, vendor technical experience, project management approach, and implementation methodology. Vendors must demonstrate robust cybersecurity capabilities including HIPAA compliance, NIST Special Publication 800-171 and 800-53 compliance, and provide comprehensive security documentation including a Data Protection Impact Assessment, Systems Security Plan, and Disaster Recovery Plan. The pricing worksheet encompasses 41 distinct deliverables across project management, software installation, testing, system deployment, and operational support categories. Vendors must guarantee hosting uptime requirements and provide mandatory quarterly reporting. The procurement requires vendors to demonstrate capabilities across Software as a Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS) delivery models, with deliverables including staff training and ongoing support services.