Attachment 3 NIFE_QASP_Final_12MAR24.pdf

Quality Assurance Surveillance Plan (QASP) for Naval Introductory Flight Evaluation

(NIFE)

1. Purpose. This Quality Assurance Surveillance Plan provides a standard of surveillance for monitoring contractor execution of the flight training curriculum and support for the NIFE contract. It provides the approach the Government will use to conduct surveillance over the performance aspects of the effort. The QASP is used by Government Quality Assurance personnel to ensure the standards of the contract are met. The Contracting Officer’s

Representative (COR) and the NIFE Standardization Officer (STANO) monitor tasks issued under this requirement.

This plan uses quality metrics to evaluate the services the contractor is required to perform. This surveillance assures the Government that the contractor’s performance is acceptable.

Any noncompliance with the contract performance requirements is not acceptable. The QASP is based on the premise that the contractor, not the Government, is responsible for management and quality control actions to meet the terms of the contract.

2. Authority. Authority for issuance of this QASP is provided under FAR Part 46.4

Government Contract Quality Assurance under contract section E – Inspection and Acceptance, which provides for inspections and acceptance of the services and documents called for in the contract, to be executed by the Contracting Officer or a duly authorized representative.

3. Scope. All actions taken under the NIFE contract are subject to this QASP.

The Contractor conducts quality control. The contractor must provide quality certified flight instructors, support personnel, facilities, aircraft, and equipment, to execute the tasks in the

Performance Work Statement (PWS). The Contractor’s managers who are responsible for the work and the COR determine how well the tasks are completed. Major tasks and quality standards are listed in paragraph 5 below.

NAWCTSD reviews the contractor’s quality control plan and conducts surveillance of the contractor’s efforts that the contractor delivers as specified in the contract. NAWCTSD uses this

Quality Assurance Surveillance Plan to provide surveillance oversight of the Contractor’s efforts.

4. Government Resources. The following definitions for Government resources are applicable to this plan:

Contracting Officer. A person duly appointed with the authority to enter into (Procuring

Contracting Officer) (PCO) or administer (Administrative Contracting Officer) (ACO) contracts and make related determination and findings on behalf of the government.

Program Manager (PM). PM serves as a direct conduit to provide Government guidance and feedback to the Contractor on technical matters, they are not empowered to make any contractual commitments or any contract changes on the government’s behalf.

Contracting Officer’s Representative (COR). An individual appointed in writing by the PCO to administer the contract.

NIFE Standardization Officer (STANO). The NIFE STANO is responsible for assembling surveillance of the NIFE course performance. The NIFE STANO reports all surveillance findings to the COR. The Navy Aviation Schools Command (NASC) is the designated NIFE

STANO for all Navy Aviation Flight Training Program curricula, including the NIFE course.

Government Chief Certified Flight Instructor (CFI). The Government Chief CFI is responsible for surveillance of the NIFE course flight training and safety. The Government

Chief CFI reports all findings to the COR. The Government Chief CFI is the designated training safety POC for this contract.

5. Responsibilities. The following Government resources shall have responsibility for the implementation of this QASP:

Contracting Officer. The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract, and safeguards the interests of the United States in the contractual relationship. The Contracting Officer ensures that the Contractor receives impartial, fair and equitable treatment under the contract. The

Contracting Officer is ultimately responsible for the final determination of the adequacy of the

Contractor’s performance.

COR. The COR is responsible for technical administration of the contract and assures proper

Government surveillance of the contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any changes on the Government’s behalf. Any changes that the contractor deems may affect contract price, terms or conditions shall be referred to the Contracting Officer for action.

NIFE Standardization Officer (STANO). The NIFE STANO is responsible for regular surveillance of the contractor’s effort with regard to compliance with NIFE course performance. The NIFE STANO POC will attend NIFE training courses as required to assess training. The NIFE STANO will conduct routine inspections of training records. The NIFE

STANO reports all surveillance findings to the COR for inclusion in the annual CPAR.

Government Chief Certified Flight Instructor (CFI). The Government Chief CFI is responsible for regular surveillance of the contractor’s effort with regard to compliance with

NIFE training, operations, and course safety. The Government Chief Certified Flight Instructor

(CFI) will attend training courses as required to assess training safety. The Government Chief

Certified Flight Instructor (CFI) reports all surveillance findings to the COR for inclusion in the annual CPAR.

6. Methods of Surveillance. For all course, the outcome shall be successfully trained student.

Performance success is measured against standards established by Applicable Documents listed in paragraph 3 of the PWS.

• Reviewing contractor-maintained personnel and aircraft maintenance records.

• Observing actual performance of training.

• Attending training courses as an observer and monitor performance quality.

• Reviewing student post-training evaluation forms.

• Conducting facility inspections.

Surveillance shall not impact the contractor’s successful accomplishment of the mission.

6.1 Observation/Inspection. Surveillance inspectors will usually inspect safety, training and equipment record. Inspectors will visit sites to make personal observations and may use other report or inspection formats as needed. The QASP matrix below delineates the elements by which the Government will measure the contractor’s performance. The Government observes or inspectors will deliver a copy of the results of the inspections to the contractor and to the COR for assistance in making corrections.

6.2 Student Feedback.

The three (3) elements of student evaluation are:

• Major aspects of academic training

• Major elements of hands-on flight training

• Additional student comments

If the government receives student complaints, the COR will notify the contractor of the nature and severity of the complaint and the COR will work with the contractor to resolve all complaints. The COR will refer complaints to the PCO if the contractor cannot resolve them quickly.

7. Performance Deficiencies. When surveillance detects deficiencies in training services the

COR will notify the contractor and work with the contractor to resolve all deficiencies.

8. Unacceptable Performance. When surveillance detects ongoing deficiencies that the contractor does not address in a timely manner, the COR will notify the contractor. Deficiencies are documented on Correction Action Reports (CAR).

QASP Surveillance Performance Matrix

Description Performance Standard

Surveillance Method/Measure Maximum

Allowable Degree of Deviation from

Requirement

Acceptable Quality

Level (AQL)

NIFE Program/Project

Management

100% of student records maintained.

100% of flights on time (not to include weather cancellations)

100% of CFI, MFI, and aircraft maintenance documentation complete.

Contractor Chief CFI provides changes inputs and incorporates lessons learned into training.

COR inspects log books

COR inspect personnel and maintenance documents.

COR inspects documents at all home airfields.

Government Chief CFI and

NASC review changes and approve.

0%

3%

NIFE Flight Training

Operations

100% of students trained to standards in syllabus or contractor CFIs and MFIs agree or specific student failure issues.

Contractor Chief CFIs and

Government Chief confirm students trained to standards in the time period allowed.

NIFE Facilities

100% of facilities requirements are met

IAW the PWS.

COR inspects facilities at all home airfields.

NIFE flight safety inspections

100% of safety requirements are satisfactorily performed.

Assessment by the Ordering

Officer/COR with input from end users

Annual Inspection

Performance is acceptable when the contractor provides documentation for a completed annual inspection of 10% of the NIFE fleet, signed by a certified

A&P mechanic with an Inspection

Authorization (IA) for each power plant, airframe and propeller installed on the aircraft in question.

At his/her discretion, but at least once a month, the COR will assess evidence of performance that meets the requirements. This may be in the form of signed and dated and/or time/date stamped documentation.

100-Hour

Inspection

100-hour inspection, signed by a certified

A&P mechanic with an Inspection

Authorization (IA) for each power plant, airframe and propeller installed on the aircraft in question

At his/her discretion, but at least once a month, the

COR will request documentation for the 100-hour inspection for 10% of the NIFE fleet.

Tab A – Customer Feedback Statement of Contractors Performance

Tab B – Definitions of Assessment Factors

Tab A – Customer Feedback Statement of Contractor Performance

Customer Feedback Statement of Contract Performance

DATE/TIME OF STATEMENT

SOURCE OF STATEMENT

ORGANIZATION

HOME AIRFIELD

NAME/JOB TITLE

PHONE NUMBER

NATURE OF COMPLAINT

CONTRACT REFERENCE

VALIDATION

DATE/TIME CONTRACTOR INFORMED OF COMPLAINT

ACTION TAKEN BY CONTRACTOR

RECEIVED/VALIDATED BY

Tab B provides ratings nomenclature and definitions. The CPARs Assessor will complete the CPARs using the following evaluation ratings:

Performance

Rating

Definition

Exceptional Performance meets contractual requirements and exceeds many to the government’s benefit. The contractual performance of the task and sub-task being evaluated was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective and rapidly implemented. Supporting documentation must articulate the specific government benefits that exceed requirements.

Very Good Performance meets contractual requirements and exceeds some to the

Government’s benefit. The contractual performance of the task and sub-task being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective. Supporting documentation must articulate the specific government benefits that exceed requirements.

Satisfactory Performance meets contractual requirements. The contractual performance of the task or sub-task contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

Marginal Performance does not meet some contractual requirements. The contractual performance of the task or sub-task being evaluated reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective.