MacKay Tango™ Installation & Commissioning Guide v1.2

Installation & Commissioning Guide Version 1.2 October 2021

Prepared for City and County of San Francisco SFMTA

Installation & Commissioning Guide Prepared for the City and County of San Francisco SFMTA

J.J. MacKay Canada Limited reserves the right to modify this document without prior notice. The information contained herein includes information which is confidential and proprietary to J.J. MacKay Canada Limited. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written consent of J.J. MacKay Canada Limited. If however, your only means of access is electronic, permission to print one copy is hereby granted.

Instructions in this document do not purport to cover all details or variations in equipment or software, or to provide for every possible contingency to be met during installation, operation, and maintenance. If further information is desired, or if particular problems arise that are not covered sufficiently for the purchaser’s purpose, the matter should be referred to J.J. MacKay Canada Limited.

Patents and Trademarks

J.J. MacKay Canada Limited may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this document. Except as expressly provided in any written license agreement from J.J.

MacKay Canada Limited, the furnishing of this document does not give you any license to these patents, trademarks, copyrights, or other intellectual property.

MacKay Meters is a registered trade name of J.J. MacKay Canada Limited. The MacKay logo and MacKay Guardian are either trademarks or registered trademarks of J.J. MacKay Canada Limited in Canada and other countries. All other trademarks are the property of their respective owners.

Disclaimer

Pictures may not be current or properly reflect the configuration of certain MacKay pay stations.

FCC Statement:

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1) This device may not cause harmful interference, and

2) This device must accept any interference received, including interference that may cause undesired operation.

Any change or modification to the product not expressly approved by J.J. MacKay Canada Limited could void the user's authority to operate the device.

This equipment complies with FCC radiation exposure limits set forth in an uncontrolled environment.

This equipment should be installed and operated with minimum distance 20cm between the equipment and the user’s body.

Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Industry Canada Statement:

This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions:

1) this device may not cause interference, and

2) this device must accept any interference, including interference that may cause undesired operation of the device Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence.

L'exploitation est autorisée aux deux conditions suivantes:

1) l'appareil ne doit pas produire de brouillage, et

2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

This device has been designed to comply with safety requirements for exposure to radio waves (SAR) in accordance with

RSS-102.

This device should be installed and operated with minimum distance 20cm between the equipment and your body.

Cet artifice a été conçu pour se plier à la sécurité les exigences pour l'exposition aux ondes radioélectriques (SAR) dans conformité avec RSS-102.

Cet artifice devrait être installé et fait marcher avec la distance minimale 20 centimètres entre l'équipement et votre corps.

I

Revision History

Version Description of Changes Initials Date of Change

1.0 Initial Version [TANGO] RJP/LAR/

GEC

December

1.1 Tango Version for SFMTA – draft WIP release GEC Feb 10 2018

1.2 Tango Version for SFMTA with new vault and flip dots RJP/GEC Oct 27 2021

Take Note

MacKay has attempted to update pictures/screen shots to the most current revision, where there is a possibility that some confusion could result in describing a particular item, function, or procedure.

To identify noteworthy changes/additions to the document, where possible/practical a yellow text box, as shown below, will appear next to the section that has been changed.

FAILURE TO CARRY OUT CORRECT AND PROPER INSTALLATION AND/OR COMMISSIONING OF THESE PAYSTATIONS MAY RESULT IN UNSAFE CONDITIONS, PERSONAL INJURY, INJURY TO END USERS OR

SFMTA STAFF, OR RESULT IN PHYSICAL DAMAGE TO THE PAYSTATIONS OR THEIR INTERNAL

COMPONENTS WHICH COULD VOID THE WARRANTY.

NEW!

ii

Table of Contents

1. INTRODUCTION

1.1 Safety

2. SITE PLANNING AND PREPARATION

2.1 Placement / Orientation Considerations

2.2 Accessibility Considerations

3. ANCHOR PLATE AND SKIRT PLATE INSTALLATION

3.1 Tools Required

3.2 Parts Required

3.3 Anchor/Skirt Plates Placement Instructions

3.4 Installing the Anchors, Anchor Plate and Skirt Plate

4. PAYSTATION INSTALLATION

4.1 Tools Required

4.2 Remove Pallet Mounting Hardware

4.2.1 How to open the top maintenance door

4.2.2 How to open the lower service door (new service door 2021)

4.2.3 Remove pallet mounting hardware

4.3 Install Paystation

4.4 Place Batteries into Cabinet then Close and Lock Doors

4.4.1 How to close the lower service door & top main door

5. OPTIONAL – EMBEDDED ANCHOR SYSTEM INSTALLATION

5.1 Tools Required

5.2 Parts Required

5.3 Procedures

6. COMMISSIONING INSTRUCTIONS

6.1 Tools Required

6.2 Open the Top Main Door

6.3 Open the Lower Service Door

6.4 Connect Upper Battery in Maintenance Compartment*

6.5 Paper Roll Installation

iii

6.6 Opening the Vault Door

6.7 Install the Cash Box

6.8 Remove Protective Bands

6.9 Power Up

6.10 Check the Time and Date

6.11 Set the Paystation MSID Using MacKay GO

6.11.1 Adding a new location

6.11.2 Assigning a meter to a location

6.12 Check the Paystation MSID

6.13 Installing the Flip-Dot Label Plate (Only if Configured for Pay-By-Space)

6.13.1 Add-Time / Clear-Time Features

6.14 Verify Basic Operation

7. PAYSTATION COMMISSIONING CHECKLIST – DETAILS

List of Figures

• Figure 1 – Exploded view of anchor/skirt plates mounting of the Paystations

• Figure 2 – Drill Hole Template & Anchor Kit for SFMTA configured Elite and Tango paystations

• Figure 3 – Elite and Tango drill hole templates on concrete surface - primary & secondary anchor points shown

• Figure 4 – Threaded Anchor Bolt

• Figure 5 – Non-threaded Anchor Bolt (install in step 0 below)

• Figure 6 – Skirt plate aligned over threaded anchor bolts (or drill holes if non-threaded bolts are to be used)

• Figure 7 – Anchor plate aligned over anchor bolts inside skirt plate (or over drill holes)

• Figure 8 – Anchor plate and skirt plate locked down with anchor bolts

• Figure 9 – Using red Loctite on threaded rod with nut & washers installed

• Figure 10 – Four (4) threaded rods secured onto anchor plate

• Figure 11 – Highest point of skirt plate identified

• Figure 12 – Nut and washer added to highest threaded rod at 4-3/4” (122mm) above anchor plate .. 14

• Figure 13 – Threaded rods with nuts and washers added iv

• Figure 14 - Diagram of side view of anchoring plate being leveled on threaded rods using nuts, washers and locking nuts

• Figure 15 – Check nut/washer heights with level

• Figure 16 - Diagram showing service door closed, opened and removed

• Figure 17 – OPTIONAL - if removing service door, here are the set screw locations and direction to remove pins

• Figure 18 - Image show set screw showing at least 3 threads out so pins can be removed

• Figure 19 - Diagram showing paystation being installed onto the anchor skirt and anchor plate

• Figure 20 - 38Ah lower battery and 32 Ah upper battery for the Tango

• Figure 21 - Tango anchor with threaded holes

• Figure 23 - Manage Location Screen

• Figure 24 - Add Location screen

• Figure 25 - Manage Locations screen - assigning a meter to a location

• Figure 26 – Flip-Dot Enforcement Display

1. Introduction

The MacKay Tango™ (hereinafter referred to as Tango), is MacKay’s most current and feature full multi-space product. The Tango was designed from the ground up with ease of installation, service and maintenance in mind, in addition to providing a user-friendly unattended payment kiosk for the parking public. These paystations employ modular cellular modems to provide remote configuration as well as real time reporting and secure credit card authorization. The paystations support payment by coins, stored value chip cards, traditional magnetic stripe credit cards, contactless credit cards, NFC enabled phones or payment devices that can emulate contactless credit cards, as well as real time payment by cell phone (Pay by Phone).

MacKay will be supplying a large quantity of these paystations to our client, SFMTA, of the City and County of San Francisco. The delivered paystations include features that may not be common to other sites, and as such this guide is specific for SFMTA’s use and reference.

This guide documents the steps necessary for the safe, proper and successful installation and commissioning of the Tango paystations. This guide is intended for the installation crew (Machinists), who will physically transport, place and secure the paystations to the sidewalk.

The MacKay Tango weighs 160 pounds [72KG] without any batteries installed.

Additionally, this guide may contain valuable information for the on-street parking meter repair and service staff (PMRs) who will do the initial power-up, and commissioning of the paystations, as well as provide on-going service and repair. This guide, accompanied with the appropriate formal training, should provide both of these user groups with the necessary information to carry out the steps to correctly, safely, and successfully install and commission the Tango paystations.

FAILURE TO CARRY OUT CORRECT AND PROPER INSTALLATION AND/OR COMMISSIONING OF THESE PAYSTATIONS MAY RESULT IN UNSAFE CONDITIONS, PERSONAL INJURY, INJURY TO END USERS OR

SFMTA STAFF, OR RESULT IN PHYSICAL DAMAGE TO THE PAYSTATIONS OR THEIR INTERNAL

COMPONENTS WHICH COULD VOID THE WARRANTY.

1.1 Safety

SAFETY NOTE: Always wear gloves, safety goggles, and protective footwear during the physical placement and installation steps described in this guide. Always use proper back support and lifting techniques.

Proper and safe installation of the equipment requires at least two people.

2. Site Planning and Preparation

2.1 Placement / Orientation Considerations

1) The multi-space machine should be visible and logically placed within easy proximity to each parking space and pedestrian path/walk ways.

2) If multiple multi-space machines are in place, they should be disbursed at suitable locations accessible from all parking spots.

3) If possible, multi-space machines should be positioned to take advantage of maximum natural surveillance (i.e. visibility from the street or nearby buildings), with adequate lighting to ensure personal security and to inhibit the likelihood of vandalism.

NOTE: The use of unnecessarily high wattage lights can actually lead to a less secure environment by creating very dark pockets just outside the range of the lights.

4) Pedestrian safety from cars in accessing the machine should be taken into consideration when determining the placement of the multi-space machine. Walkways, islands or loading and waiting areas with shade from hot sun and protection from rain can be ideal solutions.

5) For solar powered multi-space machines, ensure that the machine placement and orientation of the solar panel will maximize the amount of direct sunlight striking the solar panels. Avoid placing the multi-space machines under trees, directly next to the north side of tall buildings or under/close to any overhead structures which could significantly restrict direct sunlight from reaching the solar panels. Large metal structures located in the near vicinity of the multi-space machines can interfere with and reduce cellular communications performance. While rain water will provide some “self-cleaning” to the paystation solar panels, the panels should be periodically [every 3 months] inspected and cleaned with a soft rag and soap/water or anti-graffiti solution to remove any graffiti paint, or accumulation of dirt, grime, tree sap and bird droppings that will reduce the solar charging capability of the paystation over time.

NOTE: Ambient light alone is not sufficient to allow recharging of multi-space machine batteries that have been discharged through expected normal daily usage.

2.2 Accessibility Considerations

The MacKay Tango™ is designed to accommodate the height and access needs of the widest range of potential users, including people using wheelchairs.

1) Accessibility can be enhanced by thoughtful site preparation, including increased walkway widths, smooth walking surfaces and curb ramps.

2) If ramps are in place, the addition of walls or railings can protect people from falling off the ramp, and can act as an additional protective barrier to prevent cars from bumping into the multi-space machine. Consult such things as local municipal codes, state/provincial codes, the American Disabilities Act and the Architectural Barriers Act for considerations on ramp elevation, grade, hand rail measurements, etc.

3. Anchor Plate and Skirt Plate Installation

SAFETY NOTE: Always wear gloves, safety goggles, and protective footwear during the physical placement and installation steps described in this guide. Always use proper back support and lifting techniques.

Proper and safe installation of the equipment requires at least two people.

For SFMTA, the Anchor Plate and Skirt Plate Installation will be the primary method for mounting the MacKay Tango™ (Tango) directly to the existing concrete/sidewalk surface. See Figure 1 below.

3.1 Tools Required

Tango Drill Hole Template

Permanent marker

Hammer drill c/w depth gauge

Masonry drill bit

Wisk broom

Rubber mallet

Wrenches and socket/ratchet set, compressed air or similar

T-Wrench (5/32”) or Allen Key

RED Loctite (Loctite 262)

6” and 24” carpenters level

Tape measure

Block of wood

Hammer or 4lb. maul

• Figure 1 – Exploded view of anchor/skirt plates mounting of the Paystations

[Tango base/skirt not exactly as shown]

3.2 Parts Required

Description QTY Concrete mechanical anchor bolts (supplied by SFMTA) 4-6 Large washers, lock washers and/or nuts (sized according to anchor bolts used) (supplied by SFMTA)

4-6 each

Anchor Kit MacKay Tango skirt plate 1 MacKay Tango anchor plate 1 MacKay Tango anchor plate hardware set (includes 4 threaded rods, 12 nuts, 12 washers and 8 lock washers)

3.3 Anchor/Skirt Plates Placement Instructions

1) A heavy, ½” thick anchor plate is always bolted to the existing concrete sidewalk surface using the dedicated heavy anchor bolts used by SFMTA. A minimum of 4 and up to 6 concrete anchor bolts can be installed if the concrete is poor and/or heavily cracked.

2) A skirt plate is securely sandwiched between the anchor plate and the existing sidewalk/concrete base and is used to hide/cover any of the Tango’s edge gap that would otherwise be seen/present at the base of the machine, after the Tango is positioned and leveled on a sloping sidewalk surface.

3) The skirt plate is not required where the mounting surface will allow the machine to sit absolutely level and tight to the concrete/sidewalk without any gaps visible around the base of the machine.

Always chose a machine mount-location on the existing sidewalk/concrete surface that is smooth/flat and with no cracks or loose concrete that will prevent the anchor/skirt plate assembly from sitting securely and flush to the concrete surface.

The maximum paystation slope or tilt that can be accommodated with the skirt plate is 6 degrees. If the sidewalk slope where the paystation needs to be placed is greater than this, a poured concrete pad is required.

3.4 Installing the Anchors, Anchor Plate and Skirt Plate

Figure 2 shows all of the MacKay supplied parts for the Tango anchor system used with the Tangos supplied to SFMTA.

SFMTA is responsible for choosing the specific Tango installation locations and supplying the appropriate concrete mechanical anchor bolts and washers that will secure the anchor plate/skirt to the concrete sidewalk. The clearance hole size for the anchor bolts is ¾” in diameter, allowing a large variety of types and sizes of concrete anchors to be used.

• Figure 2 – Drill Hole Template & Anchor Kit for SFMTA configured Elite and Tango paystations

The following steps outline the proper procedure for installing the Tango paystations properly onto the anchor plate with skirt plate.

1) Align the Tango Drill Hole Template onto the concrete in the desired position. Using a permanent marker, mark the location of the drill holes using the four (4) primary anchor bolt locations in each corner. If necessary, use any of the four (4) secondary anchor bolt locations on any install sites where one or more of the primary anchoring spots are not considered secure enough.

Elite Template

Tango Template

Elite Template

Tango Template

• Figure 3 – Elite and Tango drill hole templates on concrete surface - primary & secondary anchor points shown

2) Drill the appropriate size holes for the mechanical concrete anchor bolts being used.

After all of the holes have been drilled into the concrete, sweep the area of any stone/debris. If available, use compressed air to blow out the debris from any of the drilled holes.

3) If threaded anchor bolts are being used (as shown in Figure 4), insert them into each hole.

If non-threaded anchor bolts are being used, wait until the skirt plate and anchor plate are in place and lined up before installing the anchor bolts.

• Figure 4 – Threaded Anchor Bolt

If a different style of anchor bolt is to be used, ensure the installation instructions provided by the bolt supplier are followed.

• Figure 5 – Non-threaded Anchor Bolt (install in step 0 below)

4) Lay the anchor plate over the skirt holes so the holes align. The hole pattern in the skirt will allow all versions of the Tango base / anchor plate in SFMTA inventory to fit/be used.

• Figure 6 – Skirt plate aligned over threaded anchor bolts (or drill holes if non-threaded bolts are to be used)

5) Lay the 1/2” thick anchor plate inside the skirt plate and line up the holes. It does not matter which side faces up.

• Figure 7 – Anchor plate aligned over anchor bolts inside skirt plate (or over drill holes)

If threaded anchor bolts were used, lock down and tighten the anchor plate and skirt plate with the washers and nuts provided with the anchor bolts.

• Figure 8 – Anchor plate and skirt plate locked down with anchor bolts

6) Ready the threaded rods which will be attached to the anchor plate and are used to secure and level the paystation to the skirt/anchor plate. First place a nut, lock washer and washer on one end of the threaded rod as shown in Figure 9 Add RED Loctite to this same end of the threaded rod.

• Figure 9 – Using red Loctite on threaded rod with nut & washers installed.

7) Insert the threaded rod, Loctite end down, into the appropriate hole on the anchor plate.

Screw the threaded rod into the threaded hole on the anchor plate until it bottoms out on the skirt plate.

8) Use the appropriate size wrench to securely tighten the nut on the threaded rod to lock the rod to the anchor plate.

9) Repeat steps 6) to 8) above, for the other three (3) threaded rods. There should now be four (4) locked threaded rods protruding upwards from the anchor plate. See Figure 10.

• Figure 10 – Four (4) threaded rods secured onto anchor plate

10) Using a level, find the highest point of the skirt plate (the corner or side that is at the highest elevation or top of any slope). The threaded rod closest to this point will be the rod used to set the height for leveling the machine.

• Figure 11 – Highest point of skirt plate identified

11) For mounting the TANGO paystation measure a distance of 4-3/4” (122mm) from the anchor plate up the selected threaded rod (highest point). Add a nut and flat washer to the selected threaded rod and adjust the position of the nut such that the BOTTOM SIDE of the flat washer is set to that measured 4-3/4” height as seen in Figure 12.

• Figure 12 – Nut and washer added to highest threaded rod at 4-3/4” (122mm) above anchor plate

12) Add a nut and flat washer to each of the remaining three (3) threaded rods at roughly the same height.

• Figure 13 – Threaded rods with nuts and washers added

• Figure 14 - Diagram of side view of anchoring plate being leveled on threaded rods using nuts, washers and locking nuts

13) Lay the Tango Drill Hole Template over the threaded rods/flat washers. Use the template and a 24” level to adjust the other three threaded rod heights to create a level surface. Place the level at multiple spots to ensure the template is level from side-to-side and front to back.

• Figure 15 – Check nut/washer heights with level

14) Remove the Tango Drill Hole Template. You are ready to lift the Tango into place.

NOTE: If the paystation is being installed on a steep grade, to facilitate easier installation of the paystation, as well as to provide a consistent gap between the skirt and the sides of the paystation, the anchor bolts can be temporarily loosened. Then, with a block of wood placed against the downslope side of the skirt, a hammer or maul can be used to strike the block of wood to move and slightly off-set the skirt from the anchor plate. The amount of off-set required will be dependent on the slope/grade.

DO NOT FORGET TO RE-TIGHTEN ALL ANCHOR BOLTS after making any adjustments to the position of the skirt.

4. Paystation Installation

SAFETY NOTE: Always wear gloves, safety goggles, and protective footwear during the physical placement and installation steps described in this guide. Always use proper back support and lifting techniques.

Proper and safe installation of the equipment requires at least two people.

4.1 Tools Required

Key and wire & plastic shutter tool (provided)

¾” or 19mm wrench

6” and 24” carpenters level

4.2 Remove Pallet Mounting Hardware

Before the Tango can be installed, it must first be removed from its shipping pallet. See Section 4.2.3.

NOTE: Once the Tango is removed from the pallet, it must be managed and moved with care as it can easily be knocked / fall over, causing serious injury and/or damage to the paystation. Never leave an unsecured paystation unattended, particularly with the top main door left open.

4.2.1 How to open the top maintenance door

1) A wire shutter tool is required to open the shutter which covers and protects the lock in order to open the top maintenance door.

2) At the top right-hand front side of the main door, you will note/observe a small 1/8” diameter hole. Insert the end of the wire shutter tool into the hole until contact is made with the metal lever.

3) Continue to push the wire tool in which will lift the shutter to expose the lock.

4) Hold the wire tool in place, and insert the key, turn clockwise (If key does not readily turn, push in on the main door slightly.)

5) The Tango main door is hinged at the bottom. Firmly grasp and pull the top edge of the door outwards and downwards while supporting the weight of the door. DO NOT LET

THE DOOR DROP FREELY.

6) The key can be left inserted while working on the Tango however if the key is removed, the shutter will automatically close.

4.2.2 How to open the lower service door (new service door 2021)

1) Insert the plastic shutter or wire shutter tool in the top left corner of the service door and slide slightly outward and then down. This should catch the key shutter level and open the key hole for the service door.

2) Insert the service door key in to the lock and turn clockwise to open the 9 locking points.

3) Pull the door forward and down toward you to open the door and access the lower service area.

4.2.3 Remove pallet mounting hardware

1) Place a ¾” or 19mm wrench on the Hex nuts and threaded rod in the service area which holds the Tango in place on the pallet.

2) Reach under the pallet with a second wrench and remove the M12 Hex Nut and SAE Flat Washer from beneath the pallet. Repeat these steps for all four (4) threaded rods.

3) Pull all four (4) threaded rods up from the pallet.

NOTE: DO NOT remove any Hex Head Bolts or other remaining attached hardware from the Tango.

4) All pallet securing hardware must be collected as it is used in the Tango leveling/anchor process described in this document..

4.3 Install Paystation

BEFORE lifting the Tango into its final installed position, onto the skirt/anchor plate threaded rods, ensure that it is prepared and situated with the user side of the Tango facing the proper direction and the enforcement side is facing out towards the street. In this fashion when the Tango is lifted, it can then be brought forward, over the skirt and lowered / placed onto the securing rods.

• Figure 16 - Diagram showing service door closed, opened and removed

1) If open, close and lock the top main door by turning the key clockwise to lift the locking bar. Firmly push the door closed until the lock has engaged. Release and remove key.

2) Ensure that the lower service vault door is open, and the battery is not present.

NOTE: To make installation easier, the service door can optionally be removed prior to lifting and placing the Tango onto the anchor rods. This may make it easier to get to the lower bolts for leveling. To remove the service door, loosen the two set screws and expose at least 3 threads of each set screw that hold the service door pins in place.

Support the weight of the service door and slide out/remove the two service door pins.

Pull the door toward you to remove it. Set it aside to be reinstalled later.

• Figure 17 – OPTIONAL - if removing service door, here are the set screw locations and direction to remove pins

• Figure 18 - Image show set screw showing at least 3 threads out so pins can be removed

The top edge of the lower service vault door opening provides an excellent hand-hold / lifting point.

3) While wearing gloves, and with an assistant, safely and carefully raise the paystation.

4) Preferably with the assistance of a third helper who can help guide you, bring the paystation forward/over the skirt/anchor plate, and place the paystation over the four

(4) protruding threaded rods. Be careful not to scrape or drag the paystation on the ground as it could damage the paint/coating and lead to corrosion.

5) While slowly lowering the paystation, allow the threaded rods to pass through the four (4) mounting holes on the lower base/mount shelf inside the bottom of the Tango.

Continue lowering the paystation until the weight of the unit is sitting on the flat washers previously placed on the leveling nuts of the threaded rods. The internal mount shelf inside the paystation should now be resting on the four (4) washers/nuts on the threaded rods.

• Figure 19 - Diagram showing paystation being installed onto the anchor skirt and anchor plate

6) IMMEDIATELY loosely place one washer, lock washer and nut onto each of the four (4) threaded rods to ensure that the paystation will stay in place.

7) Using a level placed on the exterior front and sides of the paystation, check that the paystation is level and plumb; front to back and side to side. Adjust the leveling nuts on the threaded rods to obtain plumb/level as needed. Continue to check for level after each adjustment until the paystation is perfectly level.

8) Tighten the nuts on all four (4) threaded rods securely.

9) Double check that the paystation is still level and plumb on all sides. Make adjustments as necessary.

Proper leveling is very important to ensure optimal machine functionality.

4.4 Place Batteries into Cabinet then Close and Lock Doors

1) Carefully lift and place the battery on the lower base/mount shelf inside the lower service area of the Tango. Ensure that the battery harness is not hanging down and in the way before sliding the battery back into the lower service area. If so, lift the harness up before proceeding. Do not connect.

2) If the service door was previously removed during the installation process, replace the door into the correct position, install the pins back into place and tighten the set screws to lock the pins in place (add a drop of Loctite to ensure the set screws do not back out).

• Figure 20 - 38Ah lower battery and 32 Ah upper battery for the Tango

4.4.1 How to close the lower service door & top main door

1) Lift the door back up into the closed position and rotate the key counter- clockwise.

This will place the door back into locked position with 9 locking points .

2) Remove the key and ensure the keyhole shutter drops into place.

5. Optional – Embedded Anchor System Installation

SAFETY NOTE: Always wear gloves, safety goggles, and protective footwear during the physical placement and installation steps described in this guide. Always use proper back support and lifting techniques.

Proper and safe installation of the equipment requires at least two people.

This mounting method described below is OPTIONAL and is intended for level installations where there is a freshly poured concrete base and the mechanical anchor PN 46PD6000905 manufactured and supplied by MacKay has been previously embedded into the concrete while it was wet.

• Figure 21 - Tango anchor with threaded holes

5.1 Tools Required

Tango Drill Hole Template

Permanent marker

½-inch hammer drill c/w depth gauge

7/16-inch masonry drill bit

Rubber mallet

6” and 24” carpenters level

¾” or 19mm wrench and socket/ratchet set

5.2 Parts Required

Description QTY ½-inch x 10-inch long mechanical anchors 4 ½-inch nuts 12 ½-inch (ID) flat washers 12 Can of Compressed Air or equivalent 1 Optional - Tube of Epoxy Resin 1

5.3 Procedures

1) Align Tango Drill Hole Template onto concrete pad in desired position and trace the mounting holes positions on the concrete with the Permanent marker.

2) Remove the Tango Drill Hole Template from the concrete pad and drill holes 5-inches deep into the appropriate mounting holes positions. Note: These holes must be perpendicular to the surface of the concrete pad. ½-inch hammer drill, 7/16-inch masonry bit.

3) Using the can of Compressed Air blow the concrete dust out of each hole.

4) Optional: If using the Epoxy Resin, fill each hole approximately 2”. The Epoxy Resin will help prevent water from getting in around the mechanical anchor.

5) Install a mechanical anchor into each hole using the Rubber mallet. Note: Be sure to install the rods perpendicular to the concrete pad.

6) Place a flat washer onto all mechanical anchors then screw on a nut and tighten.

7) Screw another nut onto the mechanical anchor until it is approximately 3” above the concrete then place a washer onto the nut.

8) Remove the bottom Service Door on the Tango by grasping the service door locking bar located in the front, right-hand side of the top maintenance area and pull it upward approximately two (2) inches.

9) Place the Tango onto anchor rods and secure in place with nuts and washers.

NOTE: Do not tighten the nuts completely at this time.

10) Using the Level and adjusting the bottom nut, ensure the Tango is level front to back and side to side.

11) Once level tighten the top nut using a ¾” or 19mm socket and a ¾” or 19mm wrench holding the bottom nut.

12) Carefully lift and place the battery on the lower base/mount shelf inside the lower service area of the Tango. Ensure that the battery harness is not hanging down and in the way before sliding the battery back into the lower service area. If so, lift the harness up before proceeding. Do not connect.

13) Close the Service vault Door and lock it.

6. Commissioning Instructions

This section describes the steps necessary for proper power up and commissioning of the Tango paystation. It presumes that the paystation has already been properly positioned and anchored in place by others.

6.1 Tools Required

Key and plastic shutter tool (provided)

Medeco® Nexgen key - programmed

#1 Phillips screwdriver

#2 Phillips screwdriver

Precision slot screwdriver

½” or 13mm nut driver, wrench or socket

7/16” or 11mm nut driver, wrench or socket

Maintenance card, SFMTA smart card, coins for testing (5¢, 10¢, 25¢, $1)

Non-accepted coin or slug (i.e. penny, Canadian or Mexican coins)

6.2 Open the Top Main Door

1) A wire shutter tool is required to open the shutter which covers and protects the lock in order to open the top maintenance door.

2) At the top right-hand front side of the main door, you will note/observe a small 1/8” diameter hole. Insert the end of the wire shutter tool into the hole until contact is made with the metal lever.

3) Continue to push the wire tool in which will lift the shutter to expose the lock.

4) Hold the wire tool in place, and insert the key, turn clockwise (If key does not readily turn, push in on the main door slightly.)

5) The Tango main door is hinged at the bottom. Firmly grasp and pull the top edge of the door outwards and downwards while supporting the weight of the door. DO NOT LET

THE DOOR DROP FREELY.

6) The key can be left inserted while working on the Tango however if the key is removed, the shutter will automatically close.

7) IMPORTANT – Before connecting any batteries ensure that the power switch on the power distribution board is in the down/off position.[add figure reference below]

8) Temporarily close the maintenance door while installing the lower battery.

6.3 Open the Lower Service Door

1) Insert the plastic shutter tool in the top left corner of the service door and slide slightly outward and then down. This should catch the key shutter level and open the key hole for the service door.

2) Insert the service door key in to the lock and turn clockwise to open the 9 locking points.

3) Pull the door forward and down toward you to open the door and access the lower service area.

4) If the lower battery was previously installed by the install crew, carefully slide the battery from the lower service area to access/remove the cable tie on the battery harness.

5) Plug the battery harness into the mating connector harness on the battery, and tuck any excess harness wire into the rear of the battery compartment area. Slide the battery back into the service compartment. Ensure you don’t pinch or cut the battery harness while reinserting the battery into the cabinet.

6) Close and lock the lower service door.

6.4 Connect Upper Battery in Maintenance Compartment*

1) If the upper battery was previously installed by the install crew, carefully remove the battery from the battery shelf (partially remove) to expose the dual battery adapter.

2) Plug the upper battery harness into the front 2-pin connector on the dual battery connector circled in red in the image below. Place the upper battery back completely on the battery shelf.

Figure 22 – 2-pin connector location for upper battery circled in red. Battery tray shown without and with a battery

*NOTE if the paystation is being configured for Pay-By-Space, a flip dot backer plate/cover that identifies the space numbers must be installed before the battery is installed. This involves the removing the upper battery shelf to access the flip dot module.

6.5 Paper Roll Installation

1) Remove the paper cover from the printer by removing the two rubber plugs from the front pins and then lifting the cover off of the printer.

2) Install the paper roller into the center paper roll core and place the paper roll and roller onto the paper carrier. Ensure that the paper is oriented so that the paper tail comes off the roll from the top.

3) Gently push the green platen release lever down.

4) Manually feed the end of the paper into the print mechanism until it just appears in the gap between the cutter and the print head.

5) Lift the green platen release lever up to lock he paper in place.

6) Replace the paper cover and secure with the two rubber plugs.

6.6 Opening the Vault Door

1) Opening the Tango’s vault door of the paystations for SFMTA requires the use of an electronic Medeco® Nexgen key that has been programmed by SFMTA staff with the unlock code to open the lock found on a specific paystation. During the commissioning process, keys should be programmed for multiple openings over a short or longer period of time after which time they expire rather than for one time openings.

2) Ensure the RED Cap on the end of the electronic key is orientated such that it is facing up and insert the key into the key hole of the mating electronic lock on the vault door. The GREEN LED on the top of the key should turn on SOLID, and you may also hear a faint ‘click’ as the internal lock solenoid is engaged.

3) Once the GREEN LED on the key turns solid, carefully but firmly turn the key clockwise about 45 degrees until all locking bars have been withdrawn to their unlock position and it stops. The key will remain firmly attached to the vault door, and the LED will turn off after a second or two while the key is in this unlock position.

4) The vault door is hinged at the bottom edge. Pull out and down on the key to fully open the vault door until it stops at the horizontal position. Do not rotate or remove key from door while it is in the horizontal/open position.

5) Once the vault door has been moved back to its fully closed/vertical position, the key can be rotated counter-clockwise which puts the locking bars back into the locked position and allows the key to be removed. Always verify that the vault door is fully closed and locked.

DO NOT USE EXCESSIVE FORCE TO TURN THE KEY! If there is strong resistance, STOP!

Remove the key and reinsert/re-try the key while watching carefully to ensure that the GREEN LED turns to SOLID, indicating that it is OK to turn the key.

If the GREEN LED does not illuminate or if the RED LED blinks, the key is not programmed or there is a problem with the key, the lock or both. If the GREEN LED turns solid and there is still a lot of resistance, (i.e.

the key will still not turn at all), then there is likely a mechanical failure or frozen/seized component on the vault and further attempts to open the lock should be suspended.

A vault door service call to inspect/replace the lock or the vault door should be initiated with your Supervisor.

6.7 Install the Cash Box

1) Remove cash box assembly from packaging.

2) Using cash box keys, remove cash box cover to ensure cash box is empty and replace the cover while verifying that the ready/reset indicator on the cash box appears GREEN.

3) If not presently open, open the vault door.

4) With cash box handle facing forward, insert cash box into vault area and then lift and slide cash box knob (C) completely to the left (if the knob is not fully to the left, the vault will not close).

5) Close the vault door; turn the key counter clockwise to lock and remove the key.

6.8 Remove Protective Bands

Carefully remove protective bands from the coin selector and escrow. (Ensure components did not shift out of position. They should be sitting within the mounting slots located on the coin mechanism bracket).

6.9 Power Up

The main door should be opened and all other doors closed, locked, and the cash box properly inserted in the vault. Ensure battery/power connections are plugged in.

1) Turn on the Tango by flipping the main power switch (A) up. (Located on the Power Distribution Board on the left-hand side of the Main Cabinet)

2) press the CPU box reset button.

3) close the main door and watch the CPU display box go through it’s start-up sequence.

4) Near the end of its start-up sequence it will display any errors that are present.

6.10 Check the Time and Date

1) Once the machine has completed its self-test, once the radio connects to the cellular network it will pick up and display the current date and time. The first time the meter is powered up at a given location, the cellular modem connection/registration may take a few minutes for the paystation to initially connect to the cellular network. Check the connections to the modem and also that the radio has a SIM installed if the meter does not connect/pick up its time.

6.11 Set the Paystation MSID Using MacKay GO

The INSTALL function on the HOME screen of MacKay GO brings the technician to the Manage Location (MSID) screen. From here, the technician can:

1. Add new MSID/ locations to Sentinel

2. Assign paystations to MSID /locations

• Figure 23 - Manage Location Screen

6.11.1 Adding a new location

To add a new location:

1. Press the “+” symbol in the circle in the bottom right corner of the screen. This will bring up the “Add Location” screen.

2. Your smart device should auto-populate the Latitude and Longitude fields along with the accuracy field if the GPS is activated (ensure the GPS is on).

3. Click on the “MS-ID” field and enter a name for the location. This should correspond to the number or naming scheme being used for all the meter and pay station locations.

4. If the location is for a dual bay meter, select the check box. This will then allow the technician to enter an ID or space number for the Left Space and Right Space. Ignore for Tango paystations.

5. Specify the location type. Locations can be Pedestal (for pay stations ie. a Tango), Parking Space (for pay by space locations monitored by a pay station), Post (for single or dual spaced meters including traditional X-Series meters), and MacKay Default for an unspecified location.

6. Press the “In Service” field and select “true” for active and “false” for non active locations.

7. Press “Save Location” to add the location to Sentinel

• Figure 24 - Add Location screen

6.11.2 Assigning a meter to a location

Once a location has been added to Sentinel, the technician can assign the meter or paystation to that location. For example, if the meter being added to Sentinel is a Tango paystation, the technician would first add a location to Sentinel as a “Pedestal”.

The technician would then install the Tango paystation onto the preinstalled anchor plate and perform the following:

1. Insert the RF probe into the coin chute in the meter

2. From the “HOME” screen press “Install” to get to the “Manage Location” screen

3. Press “Read Location (Meter)” to see if the Tango is already set to this post.

4. If not, press “Sentinel Check” to find the closest locations to the paystation’s current position

5. A list of the three closest locations (MSIDs) should appear and should include any new location added by MacKay GO. If the location (MSID) doesn’t appear, simply type the location name (MSID) next to the “Location:” field.

6. Select the correct location (MSID) for this paystation then press “SET LOCATION”. This will assign the paystation to the selected location (MSID).

• Figure 25 - Manage Locations screen - assigning a meter to a location

6.12 Check the Paystation MSID

The Tango should always display the current MSID location at the main Welcome Screen when the main door is closed. Unlike the Elite, setting the MSID is done as a back end MMS process, instead of by a keypad inside the paystation. In the future a mobile app will allow this back end process of setting the MSID for the Tango to be done right at the paystaton.

SFMTA will have an inventory of Tango paystations. Just like the Elite, every Tango paystation has a unique serial number which is a 9 digit number, for example 600105518. In the MacKay Sentinel Meter Management System, the paystation with a specific serial number is “assigned” to a given MSID (location). This serial number actually refers to the CPU box which contains the color display and the main controller boards. As part of the assignment, the rate and display files will be also need to be sent to the meter, and this will become automated as it is in the Elites.

For the Pilot equipment the individual paystations will have already been assigned to the MSID/locations for the pilot

6.13 Installing the Flip-Dot Label Plate (Only if Configured for Pay-By-Space)

The flip-dot enforcement display is located on the street-side of the paystation and allows PCOs to quickly identify which spaces are currently expired, as well as provide PMRs an indication that service is required to the paystation. There are 10 enforcement flip-dots arranged in two rows of 5. On the Elite these two rows are arranged horizontally one above the other. For the Tango however these two rows of 5 are arranged vertically side by side.

Although there can be up to 10 spaces managed by each paystation, a paystation may manage fewer spaces.

The flip-dot label is always unique to each paystation as it typically includes the MSID which helps PMRs and PCOs to identify the paystation from the street-side. In addition, each flip-dot label clearly identifies the space numbers managed and associated with each flip-dot for a given pay station.

• Figure 26 – Flip-Dot Enforcement Display

As a general rule, the paystations will be installed as close as possible in the middle of the managed spaces; however, this is not always possible.

For the Elite when viewing the flip-dot enforcement display from the street, any spaces located to the left of the paystation location, will be associated with the flip-dots on the top row, while any spaces located to the right of the paystation location will always be associated with flip-dots on the bottom row.

For the Tango when viewing the flip-dot enforcement display from the street, any spaces located to the left of the paystation location, will be associated with the flip-dots on the tleft hand row, while any spaces located to the right of the paystation location will always be associated with flip-dots on the right hand row. Further spaces located closest to the paystation would be associated with the flip dots at the top of each row, and association would progress down the row as you get farther away from the pedestal.

Previously, blank flip-dot label plates have been shipped to SFMTA. SFMTA has produced the flip-dot labels and has adhered them to the plates. Each paystation is generic until it is installed at its assigned MSID location. After the MSID has been set, the appropriate flip-dot label plate and label associated with that paystation can be installed by the commissioning staff. The flip-dot label plate with label is to be placed between a clear Lexan® window found on the street/enforcement side of the paystation, and the flip-dot module inside the main cabinet.

To install the flip-dot label plate with label perform the following steps:

1) Shut down the Tango by flipping the main power switch (A) down. (Located on the Power Distribution Board.).

2) Unplug the white connector from the back of the flip-dot module by first depressing the connector release/catch and pulling on the connector.

3) Using a ½” (13mm) socket, remove the four (4) ‘star’ nuts that secure the flip-dot module in place.

4) Gently remove the flip-dot module from the four (4) mounting studs and place it in a safe location.

5) Remove the existing flip-dot label plate (if present) from the four (4) mounting studs.

6) Install the correct flip-dot label plate with correct MSID label adhered onto the four (4) mounting studs.

7) Re-install the flip-dot module onto the four (4) mounting studs, install the battery shelf, install the four (4) ‘star’ nuts and hand tighten. Tighten with socket wrench or nut driver.

8) Plug the white connector back into its mating connector on the back of the flip-dot module.

9) Install the upper battery and reconnect it to the dual battery adapter.

10) Power up the Tango using standard start-up procedures.

11) Test ALL flip-dots for proper operation. For each space, purchase time, or use the “add-time feature” described below, and confirm that each tested space corresponds to the activated/labeled flip-dot. If the flip-dots will not flip as expected even after verifying all connections, this condition may be caused by corrupt space occupance data when the paystation is initially commissioned. To clear this corrupt data condition select 2 – Configuration, then select 6 – Applications, then select 6 – Pay by space, then select 3 – Clear Occupancy, then press # - OK to clear the current space occupance.

Proceed to test all flip dots to confirm that normal flip dot operation is now possible.

6.13.1 Add-Time / Clear-Time Features

1) Add time and clear time features are done using the maintenance card to access the service menu.

2) For Pay by License Plate configured meters the Mobi App can be used to add time to any license plate and associate that plate information with a specific meter location.

Generating an enforcement ticket at that location will then show this plate number and it’s expiry time.

6.14 Verify Basic Operation

1) Close and lock the main door. After power up, and pressing reset the display lamp test display sequence will automatically start-up.

2) Closing the main door when the paystation is operational, will cause a Main Door Ticket (machine status) to be automatically printed (default settings). Any warnings and error conditions will be displayed on this ticket. This ticket can be used for troubleshooting most common technical issues. Keep and attach this ticket to the Paystation Commissioning Checklist once you have successfully completed all check list items.

3) Verify that the Main Door Ticket is printed and that the printer is properly aligned with the ticket chute. If the ticket does not fall freely into the chute, then adjust the printer until proper alignment has been achieved.

4) Start a transaction and then cancel the…