ATT_Switched_Ethernet℠_Service_Third-Party_Access_(3PA).docx.pdf

The AT&T Business Service Guide is subject to change by AT&T from time to time.

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This document reflects the Service Guide in effect as of January 03, 2023

AT&T Business Service Guide

AT&T Switched Ethernet℠ Service Third-Party Access (3PA)

Table of Contents

AT&T Switched Ethernet℠ Service Third-Party Access (3PA)

Service Description (SD)

SD-1. General

SD-1.1. Overview

SD-1.2. Definitions

SD-1.3. Service Availability and Service Providers

SD-2. Ordering

SD-2.1. Design Change Charge

SD-2.2. Service Date Change Charge/Dispatch Charge

SD-2.3. Cancellation Charges

SD-2.3.1. When Cancellation Charges Do Not Apply

SD-3. Provisioning

SD-3.1. Customer Port Connection

SD-3.2. Committed Information Rate (CIR) and Class of Service (CoS)

SD-3.3. Ethernet Virtual Connections (EVC)

SD-3.4. Frame Size

SD-3.5. Traffic Controls and Limitations

SD-4. Maintenance of Service, Additional Engineering and Additional Labor

SD-4.1. Maintenance of Service

SD-4.2. Additional Engineering

SD-4.3. Additional Labor

SD-5. Testing

Service Level Agreement (SLA)

SLA-1. Class of Service (CoS) SLA

SLA-1.1. Latency, Jitter and Packet Delivery Rate (PDR)

SLA-2. Network Availability SLA

SLA-3. Credit Allowance for Service Interruptions

SLA-4. SLA Exclusions

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SLA-5. SLA Other Terms and Conditions

Pricing (P)

P-1. Rate Elements

P-2. Ethernet Payment Plan (EPP)

P-3. Upgrades to a Higher Level of Service

P-4. Rate Table ASE3PA: AT&T Switched Ethernet Service Third-Party Access (3PA) –

Cancellation Charge – Per Port Connection

AT&T Switched EthernetSM Service Third-Party Access (3PA)

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AT&T Switched Ethernet℠ Service Third-Party Access (3PA)

Section Effective Date: 22-May-2019

AT&T Switched Ethernet Service Third-Party Access (3PA) is a switched Ethernet transport service providing Ethernet transport functionality using fiber facilities and a switched Ethernet core network along with access from a Third-Party Access (3PA) Provider.

The AT&T Switched Ethernet 3PA Service Guide consists of the following Parts:

Service Description (SD)

Service Level Agreements (SLAs)

Pricing (P)

In addition, General Provisions apply.

Service Description (SD)

SD-1. General

SD-1.1. Overview

AT&T Switched Ethernet Service 3PA is a switched Ethernet transport service providing Ethernet transport functionality using fiber facilities and a switched Ethernet core network along with access provided by a 3PA Provider. AT&T Switched Ethernet Service 3PA provides a port with full duplex transport of data signals between a Customer’s premises and an Ethernet switch in an AT&T central office and a 3PA Provider’s network, which then may be interconnected with other such ports.

AT&T Switched Ethernet Service 3PA supports point-to-point, point-to-multipoint or multipoint-to-multipoint configurations. Point-to-point service provides a connection between two ports.

Point-to-multipoint service provides multiple point-to-point connections to multiple ports in the network. Multipoint-to-multipoint service provides a connection between three or more designated ports on the AT&T switched Ethernet network and associated 3PA Provider’s network. AT&T will determine the interface specifications for AT&T Switched Ethernet Service 3PA in its sole discretion.

SD-1.2. Definitions

Section Effective Date: 20-Nov-2020

As used in this Service Guide, the following terms are defined as appears below:

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Term Definition

3PA Provider 3PA Provider means the underlying third-party provider providing Ethernet access to a Customer Location.

Customer Customer means the person or legal entity that orders service (either directly or through an agent) and is responsible for payment of charges for the service.

Customer's premises and Customer location Customer’s premises and Customer location (or similar terms) means the location at which the service is terminated, and will be construed to include an end user’s premises, as appropriate in the context, where the Customer is a wholesale Customer and service is terminated at the premises of an end user that is not the Customer of AT&T.

End User End User means any Customer of a telecommunications service that is not a carrier, except that a carrier will be deemed to be an "end user" when such carrier uses a telecommunications service for administrative purposes, and a person or entity that offers telecommunications services exclusively as a reseller will be deemed to be an "end user" if all resale transmissions offered by such reseller originate on the premises of such reseller.

SD-1.3. Service Availability and Service Providers

AT&T provides Switched Ethernet Service 3PA on a Private Carriage basis in selected geographic areas throughout the US Mainland, Alaska, and Hawaii where suitable equipment and facilities are available. AT&T retains the right to make individualized decisions regarding the provision of service to individual customers.

Switched Ethernet Service 3PA is available on an interstate and intrastate basis, except intrastate service is unavailable in Alaska, Arizona, District of Columbia, Iowa, Montana, Minnesota, New Mexico, Utah, and West Virginia. Service is provided by AT&T Corp., except in New York, where intrastate service is provided by AT&T Communications of New York, Inc., and in Virginia, where intrastate service is provided by AT&T Communications of Virginia, LLC.

AT&T Switched EthernetSM Service Third-Party Access (3PA)

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SD-2. Ordering

AT&T Switched Ethernet Service 3PA must be ordered and managed using the AT&T Network on Demand functionality in the AT&T Business Center online portal. AT&T Network on Demand is described in the Network on Demand Guide available at:

http://cpr.att.com/pdf/publications/NOD_Guide.pdf. The Network on Demand Guide is subject to change by AT&T from time to time. Customer’s use of AT&T Network on Demand is subject to the Network on Demand Guide and Customer’s acceptance of any terms and conditions associated with the Business Center online portal, and such terms take precedence over inconsistent terms in this Service Guide.

SD-2.1. Design Change Charge

The Customer may request a Design Change to an order for AT&T Switched Ethernet Service 3PA. A Design Change is any change to an order which requires engineering review. An engineering review is a review by AT&T personnel of the service ordered and the requested changes to determine what change in the design, if any, are necessary to meet the changes requested by the Customer. Design Changes include such things as the addition or deletion of optional features or functions or a change in the type of port configuration, type of channel interface, type of Class of Service or Committed Information Rate or technical specification package. Design Changes do not include a change of Customer premises, end user premises, Ethernet serving switch, port speed, or port speed type. Changes of this nature will require the issuance of a new order and the cancellation of the original order with appropriate cancellation charges applied.

AT&T will review any requested changes and notify the Customer whether the requested change is a Design Change, if it can be accommodated, whether a Design Change Charge applies, and if a new service date is required. If a change of service date is required, the Service Date Change Charge may also apply. AT&T will determine the amount of any Design Change Charge on a case-by-case basis and will notify the Customer of that amount prior to undertaking a Design Change.

SD-2.2. Service Date Change Charge/Dispatch Charge

Billing for service begins on the day when service is made available to Customer. If a Customer is unable to accept service on the original due date, the Customer may issue one or more supplements to an order to change the original due date to a date no more than 60 calendar days after the original due date. When such requests are made, AT&T will accordingly delay the start of service and billing and the Customer may incur a Service Date Change Charge. The first supplement to the order must be received by AT&T on or before 30 calendar days after the original due date. AT&T will determine the amount of any Service Date Change Charge on a case-by-case basis and will notify the Customer of that amount prior to undertaking a Service Date Change.

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If a Customer issues a supplement to an order to extend the original due date but is unable to accept Service within 60 calendar days after the original due date, one of the following will apply:

If Service has not been fully provisioned, AT&T will cancel the order on the 61st calendar day after the original due date and the charges specified will apply, or

If Service has been fully provisioned, AT&T will begin billing for the Service on the 61st calendar day after the original due date.

If a Customer is unable to accept Service within 31 calendar days after the original due date, and AT&T has not received a supplement to the order to extend the due date within 30 calendar days after the original due date, AT&T may cancel the order on the 31st calendar day after the original due date and charges specified below will apply. If Service has been fully provisioned, AT&T alternatively may begin billing for the Service on the 31st calendar day after the original due date.

If a technician is dispatched to the Customer's premises on the scheduled service date and the Customer is not ready to accept service or the Customer has failed to notify AT&T before 3:00 PM (CT) on the business day prior to the scheduled service date that the service date needs to be changed, a Service Date Change Dispatch Charge may apply, in addition to a Service Date Change Dispatch Charge. The amount of any Service Date Change Dispatch Charge will vary depending on the 3PA provider for the relevant Customer Location.

SD-2.3. Cancellation Charges

A Customer may cancel an order for the installation of service at any time prior to notif ication by AT&T that service is available for the Customer's use. The Cancellation Date is the date AT&T receives written notice from the Customer that the order is to be cancelled.

When a Customer cancels an order prior to notification by AT&T that service is available for the Customer's use, cancellation charges will apply. Applicable cancellation charges will be calculated based on the number of calendar days between AT&T’s receipt of the order and the Cancellation Date. A cancellation charge will apply on a per Port Connection basis as shown in the Pricing section of this Service Guide:

Cross References

P-4. Rate Table ASE3PA: AT&T Switched Ethernet Service Third-Party Access (3PA) – Cancellation Charge – Per Port Connection

SD-2.3.1. When Cancellation Charges Do Not Apply

Cancellation charges do not apply under the following circumstances:

If AT&T misses a service due date by more than 30 days due to circumstances over which it has direct control (excluding, e.g., Force Majeure conditions);

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If an order is cancelled because the Customer does not agree to pay applicable Special Construction charges;

If AT&T requests that the Customer cancel and re-submit an order; or

If the Customer cancels an order and, within 90 days after the cancellation date of that order, submits a new order for service to the same service address with bandwidth equal to or greater than the bandwidth requested in the cancelled order. Customer may be required to submit a claim for a credit for or reversal of the cancellation charge, in order to establish that the new order is related to the cancelled order and meets the criteria specified above.

SD-3. Provisioning

AT&T Switched Ethernet Service 3PA will be provisioned using the service components described below.

SD-3.1. Customer Port Connection

This component is provided by the 3PA Provider and provides the physical transport facilities from the Customer’s premises to an Ethernet switch at an AT&T central office. The Customer Port Connection (also referred to herein as the “port”) is available in increments ranging from 2 Mbps to 10 Gbps.

SD-3.2. Committed Information Rate (CIR) and Class of Service (CoS)

CIR, sometimes referred to as the “Logical Channel” of the port, provides the bandwidth available on a Customer Port Connection. CIR is available in increments ranging from 2 Mbps to 10 Gbps.

The Customer must select a CIR for each Customer Port Connection. The CIR selected cannot exceed the Customer Port Connection speed. CIR is offered with multiple choices for CoS.

CoS establishes the performance characteristics of the network that are suitable for certain applications. Each Customer Port Connection has a single CIR and CoS associated with it.

CoS options are listed as a hierarchy, from “highest” to “lowest” based on network prioritization and performance as follows:

Real-Time

Supports applications that require minimal loss, are latency-sensitive and require low latency variation (jitter), including voice. The service parameters associated with Real- Time CoS are Packet Delivery Rate (PDR), Latency, Jitter, and Network Availability.

Interactive

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Supports high-priority business data applications or jitter-sensitive applications such as voice and video. The service parameters associated with Interactive CoS are PDR, Latency, Jitter, and Network Availability.

Business Critical-High

Supports most business data applications with moderate tolerance for delay and which are more sensitive to jitter and have a higher priority than Business Critical-Medium. The service parameters associated with Business Critical-High CoS are PDR, Latency, and Network Availability.

Business Critical-Medium

Supports most business data applications with moderate tolerance for delay and which are less sensitive to jitter. The service parameters associated with Business Critical- Medium CoS are PDR, Latency, and Network Availability.

Non-Critical High

Supports low priority business applications with more tolerance for delay and availability.

The service parameters associated with Non-Critical High CoS are PDR, Latency, and Network Availability.

SD-3.3. Ethernet Virtual Connections (EVC)

An EVC provides a logical connection to enable the flow of Ethernet traffic for point-to-point and multipoint Customer configurations. EVCs may be established between ports located in the same LATA or in different LATAs (due to current systems limitations, interLATA EVCs are not available at all locations or for all port types). Standard EVCs are not billed to the Customer as a separate rate element. Each EVC is assigned a CIR and CoS that must be equal to or lower than the CIR and CoS of the port. EVCs can be ordered in any 1 Mbps increment up to the maximum EVC CIR of 1000 Mbps, except for point-to-point EVCs between two ports in the same LATA which have a maximum of 2000 Mbps on 10 Gbps ports.

The total assigned bandwidth (sum of the CIR for all EVCs) on a single port cannot exceed the selected CIR of that port. Point-to-point EVCs must be symmetrical; the EVC CIR at each port must be the same. For multipoint EVCs, the CIR for any EVC may be set according to the bandwidth needed at that port and does not need to be the same at all ports. Ports that do not meet SLA objectives due to overloading of traffic in a multipoint arrangement will not be eligible for the PDR SLA.

The number of EVCs supportable by a Customer Port Connection will vary depending on the capacity of that Customer Port Connection.

Customers may configure EVCs as point-to-point (connecting two locations) or as multipoint (connecting three or more locations). Point-to-point EVCs can be associated with an unlimited number of MAC addresses. Multipoint EVCs will be limited to 250 MAC addresses per EVC on each port. For example, a port that is provisioned with 3 separate multipoint EVCs may have up to 250 MAC addresses associated with each of those EVCs, for a total of 750 MAC addresses in use on that port, but each EVC is still limited to a maximum of 250 MAC addresses.

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SD-3.4. Frame Size

AT&T Switched Ethernet Service 3PA ports will support Ethernet f rame sizes up to 9126 bytes where supported by the 3PA Provider.

SD-3.5. Traffic Controls and Limitations

AT&T may use controls to limit the amount of broadcast, unknown unicast, and multicast (BUM) traffic to protect its network against traffic storms. The maximum throughput of combined BUM traffic will be set at 2 Mbps per multipoint EVC. Packets dropped by traffic controls are not included in SLA calculations. AT&T recommends that Customers enable controls for BUM traffic within the Customer network(s). There is no BUM restriction on point-to- point EVCs.

SD-4. Maintenance of Service, Additional Engineering and Additional Labor

SD-4.1. Maintenance of Service

If a Customer reports a trouble to AT&T, and AT&T does not find trouble with the service it provides, a Maintenance of Service Charge may apply. The charge will be identified as Maintenance of Service or Non-Productive Dispatch (using USOCs MVV, MVV++, or NPD) on the Customer’s bill.

A Maintenance of Service Charge may also apply if: (i) AT&T is able to clear any trouble with AT&T’s service without a dispatch, but the Customer has requested a dispatch, such as for repair verification or cooperative testing; or (ii) the Customer issues a trouble report for which access to the Customer’s premises is needed, and Customer does not provide that access to the relevant personnel. The amount of a Maintenance of Service Charge will vary depending on the 3PA provider for the relevant Customer Location.

SD-4.2. Additional Engineering

Additional Engineering is not an ordering option but is a charge that will be applied to an order when AT&T determines Additional Engineering is necessary to accommodate a Customer request. When Additional Engineering is required, the Customer will be notified and furnished with a written statement setting forth the justification for the Additional Engineering as well as an estimate of the charges.

If the Customer agrees to the Additional Engineering charges, a firm order will be established.

If, after being notified that Additional Engineering of AT&T facilities is required, the Customer does not want the service or facilities, the order will be withdrawn, and no charg es will apply.

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Once a firm order has been established, the total charge to the Customer for the Additional Engineering may not exceed the estimated amount by more than 10 percent.

Additional Engineering will be provided by AT&T at the request of the Custo mer only when:

A Customer requests additional technical information after AT&T has already provided the technical information normally included on the Design Layout Report (DLR).

Additional engineering time is incurred by AT&T to engineer a Customer's request for a customized service.

SD-4.3. Additional Labor

Additional Labor is labor requested by the Customer on a given service and agreed to by AT&T.

Charges for Additional Labor will vary depending on the 3PA provider for the relevant Customer Location. AT&T will notify the Customer of any charges for Additional Labor that will apply before any additional labor is undertaken. A call-out of personnel requiring Additional Labor will be charged to Customer when the call-out is attributed to a Customer request/problem. At no time will the Customer be charged if trouble is found to be on AT&T's side of the demarcation point.

SD-5. Testing

At Customer's request, AT&T may review test results and participate with Customer in a design review, technical analysis or testing. A charge may apply to any testing activities, and AT&T will notify Customer that charges will apply prior to undertaking any testing.

Service Level Agreement (SLA)

SLA-1. Class of Service (CoS) SLA

CoS SLA credits will be granted for AT&T Switched Ethernet Service 3PA if AT&T fails to meet the service parameters (i.e., Latency, Packet Delivery Rate (PDR) and Jitter) defined for each CoS, subject to the following terms and conditions:

The Customer must notify AT&T when performance for any service parameter fails to meet the committed level for any calendar month.

The Customer must request a service credit for any performance failure, usi ng the AT&T Business Direct® portal or other method provided by AT&T, within 45 days after the end of the month when the failure occurred.

Upon verification by AT&T that actual service performance for the relevant parameter failed to meet the committed level, AT&T will correct the problem within one month.

If, after one month, service performance for the relevant parameter still fails to meet the committed level, the Customer will be provided a service credit equal to 25 percent of the Monthly Recurring Charges (MRCs) for all affected ports (for the CoS SLAs). Only one such

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CoS SLA credits (i.e., Latency, Packet Delivery Rate (PDR) and Jitter) will only be granted for failures traceable to the AT&T-owned portion of the associated circuit. Failures traceable to the 3PA Provider portion of the circuit are not eligible for CoS SLA credits.

SLA-1.1. Latency, Jitter and Packet Delivery Rate (PDR)

Latency, Jitter and Packet Delivery Rate (PDR) will be calculated by averaging sample measurements taken during a calendar month between city pairs on the AT&T core network.

Any sections of a circuit that use 3PA Provider facilities are excluded from any measurement or average. Those city pairs are not necessarily representative of Customer's service locations.

Measurements will reflect the performance of the AT&T core network only, as reported in AT&T Global Performance Reporting systems or such other source as AT&T may designate.

Measurements will reflect performance between AT&T core network Ethernet switches and will not include local transport or backhaul segments. The SLA target for Latency and Jitter are to be not more than, and for PDR is to be not less than, the levels set forth in the SLA table below.

For any failure of the Latency, Jitter or PDR SLA, the "affected ports" will be those which related to EVCs during the month for which the Customer has requested an SLA credit.

CoS SLA Service Parameters - Service Measurement*

Class of Service

Latency (round trip)

Jitter

Packet Delivery Rate (PDR)

Real Time 37 ms 3 ms 99.95%

Interactive 37 ms 10 ms 99.95%

Business Critical - High 37 ms N/A 99.9%

Business Critical - Medium 37 ms N/A 99.9%

Non-Critical High 37 ms N/A 99.5%

Notes:

* Measured performance will be rounded to the decimal place indicated in the table. For example, 5.49 ms will be rounded down to 5 ms and 5.50 ms will be rounded up to 6 ms.

SLA-2. Network Availability SLA

The SLA service parameter for Network Availability is to be not less than 99.99% for all Customer ports and Classes of Services. Network Availability will be calculated as the percentage of time during a month that the network is capable of accepting and delivering

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Customer data during the measurement period. Network Availability includes the Ethernet core network and the local loop. Network outage time during maintenance windows will be excluded from Network Availability calculations.

The calculation for Network Availability for a given month is as follows:

Network Availability* = [(24 hours x days in the month x 60 minutes x number of Customer ports) – network outage time] / (24 hours x days in the month x 60 minutes x number of Customer ports)

The Customer will (1) notify AT&T within 45 days after the end of any calendar month for which Network Availability fails to meet the committed level, and (2) request a service credit. Upon verification by AT&T that actual service performance for Network Availability failed to meet the committed level, AT&T will issue a credit to the Customer in an amount equal to 10 percent of the Monthly Recurring Charge (MRC) for all Customer ports.

*Measured performance will be rounded to the nearest hundredth (decimal place). For example, 99.985% will be rounded to 99.99%.

SLA-3. Credit Allowance for Service Interruptions

Service is considered to be interrupted when it becomes unusable because of a failure of a facility component used to furnish service under this Service Guide. The interruption must result in the complete loss of such service. An interruption period starts when an inoperative service is reported to AT&T and ends when the service is operative.

The credit allowance for an interruption or for a series of interruptions will be calculated based on the applicable monthly rate for the port (or ports) which were interrupted, including the other rate elements associated with that port (CIR, repeater, etc.). No credit will be applicable to other ports on the network that were uninterrupted, even if they were unable to connect to an interrupted port.

No credit will be allowed for an interruption period of less than 30 minutes. The Customer will be credited for an interruption of 30 minutes or more at the rate of 1/1440 of the monthly charges for the facility or service for each period of 30 minutes or fraction thereof that the interruption continues after the initial 30-minute interruption.

SLA-4. SLA Exclusions

The SLA provisions, measurements, and eligibility for credit will exclude conditions wherein service performance was adversely affected by any of the following:

Any cause beyond AT&T’s reasonable control (force majeure events) including, but not limited to, acts of war, civil disturbances, acts of civil or military authorities or public enemies, earthquakes, hurricanes, floods, fires, storms, tornadoes, explosions, lightning, power surges or failures, fiber cuts, strikes or labor disputes;

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Failures of any structures, facilities or equipment provided by the Customer or its contractors, equipment vendors, or by any carrier or service provider other than AT&T;

Interruptions caused by the negligence of the Customer or End User;

Interruptions of a service during any period in which AT&T is not afforded access to the premises where the service is terminated;

Interruptions during any period when AT&T and the Customer have negotiated the release of the service for (1) maintenance purposes, (2) to make rearrangements or (3) to implement an order for a change in the service;

Interruptions during any periods when the Customer elects not to release the service for testing and/or repair and continues to use it on an impaired basis;

Data loss during AT&T’s scheduled maintenance windows;

Data exceeding subscribed CIR;

Failures of any structures, facilities or equipment on the Customer’s side of the demarcation point.

SLA-5. SLA Other Terms and Conditions

The total credit amount of any allowances for interruptions and SLA credits applicable in a given month will not exceed 100 percent of the monthly recurring charge for the port and associated rate elements.

Pricing (P)

P-1. Rate Elements

Monthly Recurring Charges for AT&T Switched Ethernet Service 3PA may vary by CIR, CoS, Term, location, 3PA Provider, and type of access (Switched or Dedicated). Depending on location and 3PA Provider, mileage charges may also apply. Individual customers may find their rates in their relevant Pricing Schedules and or term agreements.

P-2. Ethernet Payment Plan (EPP)

To subscribe to AT&T Switched Ethernet Service with Network on Demand 3PA, the Customer must select one of the EPP options below. New service may not be purchased on a month-to-month basis.

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Ethernet Payment Plan Options

12 Months 24 Months 36 Months 48 Months 60 Months

Upon expiration of an EPP, Service will be provided on a month-to-month arrangement at the prices, terms and conditions in effect on the last day of the EPP. AT&T may change such prices, terms, or conditions on 30 days’ prior notice to Customer.

Termination Liability will apply if the Customer disconnects service (or AT&T disconnects service for default by Customer) prior to the end of the selected EPP. Termination Liability will 50% of the then current total Monthly Recurring Charge, times the number of months remaining in the EPP.

Moves involve a change in the physical location of one of the following:

Point of service demarcation in the same building; or

Change of Customer premises to a new building

When the move is to a different location within the same building (i.e., results in a different point of service demarcation in the same building, such as a move to a different floor), previously waived nonrecurring charges associated with the existing service (if still under term) will be charged for all service components affected.

A new EPP term is not required (if still under EPP term) and Termination Liability will not apply for moves within the same building. For move requests within the same building from Customers who have completed an EPP term and are currently being billed on a month-to-month basis, a new EPP is required for the service at the new location.

When the move is to a different building (i.e., a different Customer premises), such a move is treated as a discontinuance of service and activation of new service. For moves to a different building, the Customer must select an EPP term for the new service at the new location. The new EPP term will be subject to the rates in effect at the time of the move. Termination Liability will also apply for such a move (if the EPP term has not expired) except where all the following conditions apply:

The existing and new service locations are in the same serving wire center.

The Customer’s existing service has been in place for at least 12 months.

The Customer selects a new EPP with a term that is greater than or equal to the remainder of the existing EPP.

Orders from the Customer to disconnect the existing service and reestablish service at the new location are placed by the Customer and received by AT&T on the same date.

No lapse in billing will occur for moves of service under an EPP. If the Customer requests that both the existing service and the new service be in service at same time, such “overlapping” service will be provided for no more than 90 days, and all applicable charges will be billed for both services during the period of overlapping service.

The Customer may reconfigure service, subject to the conditions below.

AT&T Switched EthernetSM Service Third-Party Access (3PA)

The AT&T Business Service Guide is subject to change by AT&T from time to time.

See http://serviceguidenew.att.com for current version.

© 2023 AT&T Intellectual Property. All rights reserved.

AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T

For reconfigurations to a different capacity Customer Port Connection, the Customer must select a new EPP term for the new configuration. The new EPP term will be subject to the rates in effect at the time of the reconfiguration.

EPP Termination Liability will not apply for reconfigurations, subject to the following conditions:

The upgraded service must be at a higher capacity than the existing service; and

The new and existing services must be billed to the same Customer at the same Customer location; and

The new EPP term selected must be equal to or greater than the remainder of the EPP term of the disconnected service.

For a Customer-requested reconfiguration from a multi-mode fiber interface to a single-mode fiber interface, EPP Termination Liability will not apply.

For any of the reconfigurations described above, any Customer that has completed an EPP term must select a new EPP term for the reconfigured service

P-3. Upgrades to a Higher Level of Service

A Customer may upgrade from AT&T Switched Ethernet Service 3PA to a different service provided by AT&T, as provided herein. EPP Termination Liability will not apply if all the following conditions are met:

Either:

o The new service as requested by the Customer must be at a transport speed or capacity greater than the speed or capacity of AT&T Switched Ethernet Service 3PA, or o The new service must offer the same transport speed or capacity as available with AT&T Switched Ethernet Service 3PA and include technology or functionality not available with AT&T Switched Ethernet Service 3PA.

The new service and existing AT&T Switched Ethernet Service 3PA must be billed to the same Customer of record at the same Customer location.

The Customer’s existing AT&T Switched Ethernet Service 3PA must have been in place for at least 12 months.

The minimum term for the new service must be equal to or greater than the remainder of the Customer’s existing EPP term.

The order for the new service and the disconnect order for the existing service must be placed by the Customer and received by AT&T on the same date.

If the Customer requests that both the existing AT&T Switched Ethernet Service 3PA and the new higher-level service be in service at the same time, such “overlapping” service will be provided for no more than 90 days, and all applicable charges will be billed for both services during the period of overlapping service.

AT&T Switched EthernetSM Service Third-Party Access (3PA)

The AT&T Business Service Guide is subject to change by AT&T from time to time.

See http://serviceguidenew.att.com for current version.

© 2023 AT&T Intellectual Property. All rights reserved.

AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T

Nothing in this section will prohibit upgrades within AT&T Switched Ethernet Service 3PA as allowed under the terms contained elsewhere in this Service Guide.

P-4. Rate Table ASE3PA: AT&T Switched Ethernet Service Third-Party Access (3PA) –

Cancellation Charge – Per Port Connection

Rate Table ASE3PA: AT&T Switched Ethernet Service Third-Party Access (3PA) -

Cancellation Charge - Per Port Connection

Cancellation Date (Calendar Days after Receipt of Order)

Cancellation Charge (Per Port Connection)

0 - 10 $0.00

11 - 30 $0.00

31 - 60 $2,000.00

61+ $3,000.00

Cross References

SD-2.3. Cancellation Charges

End of Service Guide http://serviceguidenew.att.com/