ATT_Dedicated_Internet_(ADI).docx.pdf

The AT&T Business Service Guide is subject to change by AT&T from time to time.

See http://serviceguidenew.att.com for current version.

© 2023 AT&T Intellectual Property. All rights reserved.

AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T

Intellectual Property and/or AT&T affiliated companies.

This document reflects the Service Guide in effect as of January 10, 2023

AT&T Business Service Guide AT&T Dedicated Internet (ADI)

Table of Contents

AT&T Dedicated Internet (ADI)

Service Description

SD-1. Special COVID-19 Order Terms

SD-2. General

SD-2.1. Geographic Availability

SD-2.2. Withdrawal of Service or Service Component

SD-2.3. ADI Access Arrangements

SD-2.4. US Domestic Offshore Inter-Office Channel (IOC) for Customer USVI Sites

SD-2.5. Installation Methods

SD-3. ADI Ordering

SD-3.1. Customer Orders

SD-3.1.1. ADI and PNT Implementation Planner

SD-3.2. Disconnect Orders

SD-3.3. Expedite of a Due Date

SD-3.4. Orders Not Subject to Early Termination Fees

SD-3.5. Ordering Local Access Using Email Service Request

SD-3.5.1. Format of Email Service Request

SD-3.5.2. Email Service Request — Rate Applicable

SD-3.5.3. Email Service Request — Authorized Email Addresses

SD-3.5.4. Email Service Request — Acknowledgement by AT&T

SD-4. ADI Billing

SD-4.1. Service Activation Date

SD-4.2. Cancellation of a Service Order

SD-4.2.1. Charges for Customer Cancellation of Service Order Prior to Service Activation

SD-4.2.2. Charges for AT&T Cancellation of Service Order Prior to Service Activation Due to Customer Actions or Omissions

SD-4.3. ADI Billing Options

SD-4.3.1. Flat Rate Billing

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SD-4.3.2. Monthly Sustained Usage

SD-4.3.3. Burstable Billing

SD-4.3.4. Hi Cap Flex Billing

SD-4.3.5. Shadow Billing (available with ADI Access Redundancy Options only)

SD-4.3.6. Single End Invoice

SD-4.3.7. SEI Limitations and Exclusions

SD-4.3.8. SEI Country Limitations

SD-5. Service Types

SD-5.1. ADI with Customer-Provided Router

SD-5.2. ADI with Managed Router

SD-5.3. ADI Express

SD-5.3.1. ADI Express Metro Zone Pricing

SD-5.3.1.1. ADI Express Metro Zone Pricing Zone Zip Code Mapping Table

SD-6. ADI Service Components/Capabilities

SD-7. ADI Features

SD-7.1. Class of Service

SD-7.2. ADI in Carrier Hotels

SD-7.3. ADI with MPLS Private Network Transport (PNT)

SD-7.3.1. MPLS PNT Service Types

SD-7.3.1.1. MPLS PNT IP Transport

SD-7.3.1.2. MPLS PNT Label Transport

SD-7.3.1.3. MPLS PNT Unilink

SD-7.3.1 4. AT&T Private Network Transport – AT&T VPN Interoperability Feature 24

SD-7.4. Alternate Routing and Redundancy Options

SD-7.4.1. Alternate Backbone Node Option

SD-7.4.2. Equipment Redundant Configuration Option

SD-7.4.3. Backbone Node Redundancy

SD-7.4.4. Access Router Redundancy

SD-7.4.5. Automatic Load Balancing (Link Redundancy)

SD-7.5. ADI with Business Voice over IP

SD-7.6. IP Version Option

SD-7.6.1. Internet Protocol version 4 (IPv4)

SD-7.6.1.1. Request for Additional LAN IPv4 Addresses

AT&T Dedicated Internet (ADI)

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SD-7.6.2. Dual Stack (IPv4 – IPv6)

SD-7.6.3. Internet Protocol version 6 (IPv6)

SD-7.7. ADI Wireless Backup

SD-8. AT&T Security Services

SD-8.1. General

SD-8.2. DNS Security

SD-8.2.1. AT&T DNS Security Functions

SD-8.2.2. AT&T DNS Security – Optional Configurations

SD-8.2.3. AT&T DNS Security Availability

SD-8.2.4. AT&T DNS Security Billing

SD-9. Service Activation Date in the United States

Service Level Agreements

SLA-1. General ADI SLA Terms

SLA-2. ADI On-Time Provisioning SLA

SLA-3. ADI Site Availability / Time to Restore SLA

SLA-4. ADI Latency SLA

SLA-5. ADI Data Delivery SLA

SLA-6. ADI Jitter SLA

Pricing

P-1. Access

P-2. General Rates and Charges

P-3. Rate Table ADI-NRDEquipment-CHRG — Non-Returned/Damaged Equipment

Charge

P-4. ADI Ports for Flat Rate and Flexible Bandwidth Billing Options — US Only

P-4.1. Flexible Bandwidth Billing Option — ADI 10 Gig Ethernet

P-4.2. Flat Rate Billing Option — ADI Nx10 Gig Ethernet

P-4.3. Flexible Bandwidth Billing Option — ADI 100 Gig Ethernet

P-4.4. Flat Rate Billing Option — ADI 100 Gig Ethernet

P-4.5. Flat Rate Billing Option — ADI Nx100 Gig Ethernet

Country-Specific Provisions

CSP-1. Ethernet Service

CSP-1.1. Cross Border Ethernet

CSP-1.2. In Country Ethernet

AT&T Dedicated Internet (ADI)

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CSP-2. Argentina

CSP-2.1. Billing – BusinessMail Web-based Electronic Invoicing

CSP-3. Brazil

CSP-4. Canada

CSP-4.1. Billing – Web-Based Invoicing

CSP-5. Chile

CSP-5.1. Billing and Payment Currency

CSP-5.2. Billing — BusinessMail Web-based Electronic Invoicing

CSP-6. Colombia

CSP-6.1. Charges

CSP-7. Costa Rica

CSP-7.1. General

CSP-8. Ecuador

CSP-8.1. Billing and Payment Currency

CSP-8.2. Billing – BusinessMail Web-based Electronic Invoicing

CSP-9. France

CSP-9.1. General

CSP-9.2. Ethernet Access

CSP-10. Germany

CSP-11. Italy

CSP-11.1. Use of Personal Information

CSP-12. Japan

CSP-12.1. Customer Responsibilities

CSP-13. Malaysia

CSP-13.1. Billing and Payment

CSP-14. Mexico

CSP-14.1. Billing and Payment

CSP-14.2. Billing – BusinessMail Web-based Electronic Invoicing

CSP-15. Panama

CSP-15.1. Billing and Payment Currency

CSP-16. Peru

CSP-16.1. Billing and Payment

CSP-16.2. Installation

AT&T Dedicated Internet (ADI)

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CSP-17. Philippines

CSP-17.1. General

CSP-18. Singapore

CSP-18.1. Local Access

CSP-19. Venezuela

CSP-19.1. Billing and Payment

AT&T Dedicated Internet (ADI)

The AT&T Business Service Guide is subject to change by AT&T from time to time.

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AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T

AT&T Dedicated Internet (ADI)

Section Effective Date: 10-Jun-2019

AT&T Dedicated Internet (ADI) provides managed connectivity to the Internet through access facilities. ADI provided outside of the United States is commonly referred to as AT&T Dedicated Internet Global (ADIG) (formerly known as Global Managed Internet Service (GMIS)).

The ADI Service Guide consists of the following Parts:

Service Description

Service Level Agreements

Pricing

Country-Specific Provisions

In addition, specified portions of the General Provisions apply.

Cross References

Service Description

Service Level Agreements

Pricing

Country-Specific Provisions

Service Description

SD-1. Special COVID-19 Order Terms

Section Effective Date: 16-Aug-2021

Service for new Sites or new Service at existing Sites in the United States, that are initially ordered between March 20, 2020 and June 30, 2020 at existing contracted rates, will not be subject to termination charges arising from a Minimum Payment Period.

Service (10M through 1G only) for new Sites, or new Service at existing Sites in the United States, that are initially ordered between July 1, 2020 and September 30, 2020 and disconnected prior to January 30, 2021, will not be subject to termination charges arising from a Minimum Payment Period. All orders, Service, and Service Components that are not disconnected prior to January 30, 2021 are subject to the applicable Minimum Payment Period (if any) described in the Customer Agreement or Pricing Schedules.

The preceding does not apply to: (a) any Service or Service Component that is not dedicated to the internal use only of the Customer and its Affiliates, (b) any Service or Service Component that is resold or the use of which is included as part of another Service or product sold by Customer or an Affiliate to a third party, (c) any order placed to modify MPLS Ports or Access at an existing Site, or (d) any order at Sites outside the United States. All orders, Service, and Service Components that fall into any of the foregoing categories (a) through (d) are subject to

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Between March 20, 2020 and June 30, 2020, notwithstanding any contrary statements in the Customer Master Agreement or Pricing Schedule, if a Customer is unable to accept Service by the original or extended due date scheduled Service Activation Date, AT&T will not cancel or begin billing for the Service Component subject to the delay. If AT&T does begin billing for such delayed Service Components prior to June 30, 2020, AT&T will issue Customer a credit for any charges during this time. After June 30, 2020, AT&T will invoice consistent with the SD-3.1.

Service Activation Date.9.2.1 Customer Delay of Due Date policy. This paragraph does not apply to Service at Sites outside the United States.

Until June 30, 2020, AT&T will defer for 90 days billing for non-returned Equipment as of the date Customer is required to return the Equipment.

SD-2. General

SD-2.1. Geographic Availability

Section Effective Date: 11-Sep-2021

ADI Service Components/Capabilities and Optional Features are available as indicated in the ADI Geographic Availability Matrix:

ADI Geographic Availability Matrix

Service Component / Capability or Optional Feature

US Mainland

AK/HI/PR/USVI

Outside US

Notes

Ports Yes Yes Yes <FRAC>

<TDM>

AT&T Local Channels

Yes HI and PR Only Yes <ALC>

<TDM>

Local Access Combo

Yes HI and PR Only No

Ethernet Access to

ADI

Yes AK and PR Only Yes <EA>

Ethernet Access to

PNT

No No No <PNT>

Packet Filtering Yes Yes No <PF>

DNS Administration / Additional DNS

Yes Yes Yes <DNS>

Dual Stack IP Version Option (IPv4/IPv6)

Yes Yes Yes <DS>

IPv6 Version Option

Yes Yes Yes <IPv6>

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Component /

Network Usage Reports

Ye Yes Yes <COS>

ADI with Network Co-Location Service

Yes Yes No

ADI in Carrier Hotel Yes Yes No <NTS>

ADI with MPLS PNT (non- Ethernet)

No No No <PNT>

MPLS PNT Unilink Feature

No No No <PNT>

ADI Express Yes PR Only Mexico Only <AXP>

Alternate Routing and Redundancy Options

Yes Yes No

ADI with Business Voice over IP (BVoIP)/ADIVB

Yes AK Only No

AT&T Security Services

Yes Yes No

Diagnostic Modem Telephone Line

No No No <DMTL>

Single End Invoice No No Yes <SEI>

Zero Mile Access Yes No Yes

Notes

<ALC> AT&T Local Channels are considered ADI Service Components for ADI Sites located in the US only if provided under the ADI Local Access Combinations option.

<COS> The Class of Service Feature is restricted for outside the US on a case-by-case basis with prior approval and with Private Line/direct connection only (No Frame or

ATM).

<AXP> ADI Express is a stream-lined offer of select ADI port speeds.

AT&T Dedicated Internet (ADI)

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Component /

<DMTL> For AT&T Managed Router Sites outside the U.S. ordered after June 30, 2016, customers are required to provide a dedicated analog dial telephone connection (POTS line) and cabling to the modem for the purposes of remote problem determination. Failure to provide the dial connection will void the On-Time Provisioning and Site Availability Service Level Agreements and may lead to additional charges.

<DNS> The DNS Provisioning Tool is not available for ADI Sites located outside the US.

<DS> In the United States, Dual Stack (IPv4/IPv6) is available for: PPP speeds from T-1 up to OC-12; and switched Ethernet Access up to and including 1 GigE. Dual Stack (IPv4/IPv6) is available on dedicated Ethernet access at 10 GigE, Nx10GigE, 40GigE and 100GigE.

Outside the United States, Dual Stack (IPv4/IPv6) capability is available for Ethernet access up to and including 1GigE.

<EA> Ethernet Access is available for ADI Sites in the US Mainland, Alaska and Puerto Rico, as well as in countries that ADI-Global is offered outside the United States.

<FRAC> Effective June 30, 2015, Fractional T1 Service (56Kb to 1024 Kb) in the United States, PR and USVI has been discontinued.

Effective September 30, 2015, Fractional T1/E1 (56Kb to 1024 Kb) outside the

United States has been discontinued.

<IPv6> In the United States, IPv6 is available for: PPP speeds from T-1 up to OC-12; and switched Ethernet Access up to and including 1 GigE. IPv6 is available on dedicated Ethernet access up to and including 10 GigE, Nx10GigE, 40GigE and 100GigE.

Outside the United States, IPv6 capability is available for Ethernet access, up to and including 1GigE.

<NTS> The following port speeds are available at NTS locations: Gigabit Ethernet (Single Mode Fiber only), OC-3 (Single Mode Fiber only), OC-12 (Single Mode Fiber only), OC-48 (ICB and Single Mode Fiber only), 1GigE,10GigE, 40GigE and 100GigE.

<NUR> Network Usage Reports are not available for ADI Sites located in the Philippines.

<PF> Packet Filtering is available with ADI with Managed Router only.

<PNT> Effective October 31, 2020, New and Change orders for MPLS PNT will no longer be accepted. MPLS PNT will be discontinued on July 31, 2022. See Service description for additional information. Effective September 15, 2021 all Service Level Agreements are discontinued for MPLS PNT.

<SEI> SEI is provided ICB and subject to individual confirmation.

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Component /

<TDM> Effective October 31, 2020, TDM access and port speeds are no longer available for renewal, and new and change orders will no longer be supported. TDM access and port speeds (T1, T3, NxT1, MLPPP, and OCx) will be discontinued on July 31, 2021. See Service description for additional information.

<US21> Limited to only areas in the following states where an AT&T affiliate is the ILEC:

Alabama, Arkansas, California, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Missouri, Nevada, North Carolina, Ohio, Oklahoma, South Carolina, Texas, Tennessee and Wisconsin. Also available in Puerto Rico and Mexico.

SD-2.2. Withdrawal of Service or Service Component

Section Effective Date: 16-Nov-2012

AT&T may discontinue providing Service upon 12 months’ notice, or a Service Component upon 120 days’ notice, but only where AT&T generally discontinues providing the Service or Service Component to similarly–situated customers.

SD-2.3. ADI Access Arrangements

Section Effective Date: 03-Aug-2022

To use ADI, Customer must obtain access between each Customer Site and an AT&T POP, using one of the following supported ADI Access Arrangements:

Additional terms and conditions for ADI Local Access Combination Option are found in the Service Guide for AT&T Bandwidth Services.

Ethernet Access

Including Dedicated and Switched Ethernet Access connects a Customer Site to a designated AT&T POP or an AT&T integrated cloud.

Frame Relay Access

For Sites inside the US, PR and USVI, effective March 31, 2014, ADI with Frame Relay access has been discontinued.

For Sites outside the US, effective August 31, 2017, ADI with Frame relay access has been discontinued

ATM Access

For Sites inside the US, PR and USVI, effective March 31, 2014, ADI with ATM access has been discontinued.

For Sites outside the US, effective August 31, 2017, ADI with ATM Access has been discontinued.

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Private Line TDM Access

Effective October 31, 2020, ADI with Private Line TDM access (Fractional T1, T1, NxT1, MLPPP, Fractional T3, T3, and OCx) (ADI with Private Line TDM Access) is grandfathered and (a) is no longer available for order or purchase by new customers and (b) will not support requests for physical changes, including the upgrade or downgrade of access/port speed, installation of new locations, or moves to different Site addresses. Following expiration of any applicable Pricing Schedule Term, ADI with Private Line TDM Access will be provided on a month-to-month basis until discontinued by AT&T or disconnected by Customer. Customers should plan to transfer existing impacted Service prior to the discontinuance and withdrawal of ADI with Private Line TDM Access on July 31, 2021.

Zero Mile Access

Zero Mile Access (ZMA) allows a Customer to connect Equipment located at an AT&T or third party data center to an ADI Port if an AT&T POP is located at the same AT&T or third party data center. The demarcation for ADI is the patch panel associated with the AT&T ADI Port at the AT&T POP. Customer is solely responsible for arranging (including contracting and payment for) all space, wiring, equipment, provisioning, and maintenance required to connect Equipment to the AT&T patch panel. In the event the AT&T POP, where the Equipment is connected, is closed, it is the Customer’s responsibility to arrange to either re-locate its Equipment to a location where an AT&T POP exists, or obtain access from its Equipment to another AT&T POP.

SD-2.4. US Domestic Offshore Inter-Office Channel (IOC) for Customer USVI Sites

For any ADI Site(s) located in USVI with a T3 port speed, Customer will be responsible for establishing a connection between the AT&T POP in USVI and an AT&T POP in Puerto Rico.

Such a connection will be established via a US Domestic Off-Shore IOC, as more fully described in the Service Guide for the AT&T Bandwidth Services. See Section SD-1.2.1.3. US Domestic Off-Shore IOCs to Hawaii, Puerto Rico, the US Virgin Islands and Guam and associated Cross References.

SD-2.5. Installation Methods

There are two methods of installation of any ADI router: Customer Install and AT&T Install (limited to AT&T-Provided routers). The installation method for an ADI router at a particular Site will be selected by the Customer as part of its placement of an ADI order.

Customer Install (also referred to as “Tele-Install”): Customer is responsible for setting up its ADI router, whether Customer-provided or AT&T-Provided, without the assistance of an AT&T Field Technician at the customer site. Customer can contact an AT&T Engineer when Customer is ready to Test & Turn-up the router and ADI Service. The AT&T Engineer can be contacted through the AT&T Order Status Manager link that will be provided via the Order Confirmation and Order Completion letters.

AT&T Install (also referred to as “On-Site Install”): An AT&T Field Technician will set up the AT&T-Provided ADI router at the Customer Site identified on the applicable ADI order. The

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AT&T Field Technician will complete the Test & Turn-up of the ADI router and the ADI Service on the Service Activation Date.

SD-3. ADI Ordering

SD-3.1. Customer Orders

Section Effective Date: 26-Mar-2021

For ADI Sites located in the US, AT&T and the Customer may conduct a technical interview to develop the details of a Customer’s order and determine the technical requirements for implementing a Customer’s ADI. For ADI Sites located outside the US, AT&T personnel will review the order and contact Customer for any necessary information or clarification regarding Customer’s order. Customer must provide a valid Domain Name to AT&T for use with ADI.

Customer may use an existing Domain Name already registered with another ISP or, if AT&T is to provide DNS Administration, a Domain Name that a Customer plans to register with the ICANN Accredited Registrar database in its company name and identifying AT&T DNS servers for purposes of DNS resolution. For ADI Sites located in the US, AT&T will provide a Customer Confirmation Document (“CCD”) by email to Customer confirming the details of Customer’s ADI order. For ADI Sites located outside the US, the details are contained in Customer’s order.

AT&T will begin provisioning ADI for Sites located in the US after the CCD is issued to the Customer. AT&T will begin provisioning ADI for Sites located outside the US after AT&T receives Customer’s order containing all required information.

SD-3.1.1. ADI and PNT Implementation Planner

To help a Customer plan for the implementation of ADI, applicable implementation and Customer Site preparation documents can be found at the ADI and PNT Implementation Planner website at http://carecentral.att.com/MISExpress.Implementation.

SD-3.2. Disconnect Orders

Section Effective Date: 26-Mar-2021

To disconnect an ADI Service Component, Customer must submit a disconnect order in writing using AT&T’s online form, where available, or AT&T’s designated alternative procedures.

Recurring charges continue to apply for a period of 30 days from the date AT&T receives a disconnect order or until the disconnect date, as specified in the disconnect order, whichever is later. The disconnect date is known as the Customer Requested Due Date (CRDD).

The Customer may delay the CRDD just once. The new CRDD can be no more than 14 calendar days later than the original CRDD. The Customer may initiate a delay by submitting a written request using AT&T’s online form, where available, or AT&T’s designated alternative procedures.

Customer may cancel a disconnect order, at any time prior to the disconnect date (CRDD), by submitting a written request using AT&T’s online form, where available, or AT&T’s designated alternative procedures.

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SD-3.3. Expedite of a Due Date

Customer’s request to advance the Due Date of an order at an ADI Site will be accepted by AT&T on an individual case basis. A Charge is applicable to each expedited access circuit.

SD-3.4. Orders Not Subject to Early Termination Fees

Section Effective Date: 26-Jun-2020

For the ADI and MPLS PNT Service Types listed below, the disconnection of an ADI or MPLS PNT Service Component shall not be considered termination of Service or Service Components by Customer if any of the stated order types apply:

The order is an outside move at the same or upgraded ADI or MPLS PNT speed, for which Minimum Payment Period (MPP) shall be 12 months or more.

The order is a change order or disconnect order with a related new order for ADI or MPLS PNT Service at the same speed with additional options or an upgraded speed with or without additional options and the Minimum Payment Period (MPP) for the new ADI or MPLS PNT Service is 12 months or more.

The order is an upgrade to new ADI or MPLS PNT Ethernet access Service and the Minimum Payment Period (MPP) is 12 months or more.

For the above orders, applicable ADI and MPLS PNT Order Types are:

N x T1, MLPPP

MARO (ADI Access Redundancy Option)

AT&T Dedicated Internet with Ethernet Access

MPLS Private Network Transport Service with Ethernet Access

The order is an MPLS PNT disconnect order with a related new order for AT&T VPN Service. This early termination charge waiver does not apply to ADI Service Types that do not include the MPLS PNT Feature.

SD-3.5. Ordering Local Access Using Email Service Request

SD-3.5.1. Format of Email Service Request

Section Effective Date: 24-Jun-2022

An Email Service Request Form is an option in lieu of signing an additional pricing addendum.

Customer orders for non-US Local Access and/or Ethernet Access may be submitted via email only in accordance with this section. Customer email orders shall be in substantially the same format and include the terms shown in the Customer Email Service Request form provided to Customer by AT&T. Customer-designed order forms will not be accepted. All Customer orders are subject to review and approval by AT&T. In certain countries, Customer or Customer’s local legal entity may be required to execute a separate Service agreement with a local service provider or the local AT&T legal entity prior to acceptance of order by AT&T.

AT&T Dedicated Internet (ADI)

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SD-3.5.2. Email Service Request — Rate Applicable

Section Effective Date: 15-Mar-2018

The rates applicable for Local Access Service Components ordered using a Customer Email Service Request shall be those set forth in the valid AT&T quotation transmitted to Customer by AT&T for the specific Local Access Service Components ordered (the Quote). A Quote is valid only for the Local Access Service Components at the particular locations that it references and does not apply to future orders for moves, adds, and changes. The Quote shall be valid only until the date stated or otherwise withdrawn by AT&T. The Customer Email Service Request shall reference the access circuit or quote identification from the applicable Quote (Quote ID).

SD-3.5.3. Email Service Request — Authorized Email Addresses

Customer and AT&T shall define the email addresses authorized for submission of Customer Email Request as required in the initial Email Request form supplied to Customer by AT&T (Authorized Email Addresses). All subsequent Customer Email Service Requests shall only be transmitted to the Authorized Email Addresses. AT&T shall not respond to Customer Email Requests not transmitted from an Authorized Email Address.

SD-3.5.4. Email Service Request — Acknowledgement by AT&T

If a Customer Email Service Request has not been acknowledged by AT&T by email to the Customer Authorized Email Address within five (5) business days of the submission of the Customer Email Service Request, the Customer Email Service Request shall be considered rejected by AT&T.

SD-4. ADI Billing

SD-4.1. Service Activation Date

Billing for each ADI Service Component outside the United States will begin on the Service Activation Date of that Service Component, unless Customer’s actions or omissions cause a delay of the Service Activation Date beyond its scheduled Service Activation Date, in which case billing shall be effective as of the day after the originally scheduled Service Activation Date for such ADI Service Component. All Customer invoices for ADI Service provided outside the United States shall be in the currency specified in Customer’s Pricing Schedule or Pricing Addendum.

SD-4.2. Cancellation of a Service Order

Customer may cancel an order for installation of Service at the Site prior to the Service Activation Date. Cancellation of Service after the Service Activation Date shall be considered termination of the Service Components at the Site. Additional fees may be applicable in the AT&T Bandwidth Services Service Guide.

DocuSign Envelope ID: 9F8A73BE-8EF6-4561-A92F-65C2A0B7893F

AT&T Dedicated Internet (ADI)

The AT&T Business Service Guide is subject to change by AT&T from time to time.

See http://serviceguidenew.att.com for current version.

© 2023 AT&T Intellectual Property. All rights reserved.

AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T

SD-4.2.1. Charges for Customer Cancellation of Service Order Prior to Service Activation

For Sites within the United States, upon cancellation by Customer of a Service Order to install Service at a Site, Customer shall pay:

Any access facilities cancellation charges and any other third-party charges incurred by AT&T arising due to cancelled Service Orders; and for Customer who is purchasing a Local Access Combination, the Service Guide for AT&T Bandwidth Services sets out cancellation fees.

Monthly Recurring Charges for the access line component(s) for the Minimum Payment Period applicable if cancellation occurs after AT&T has placed order for access line or after shipment of Equipment to Customer.

Sites outside of the United States, cancellation charges will apply to each Service Order cancelled by Customer prior to Service activation. Upon cancellation of a Service Order, Customer will be charged the applicable cancellation charge, which will include any charges incurred by AT&T from its suppliers for the Service Component(s) ordered, which may include the following:

Major Change or Router MACD charge of $1,500;

Access. AT&T may alternatively charge a one-time charge or a Monthly Recurring Charge, which will not exceed 12 months, to pass through charges from third party access suppliers;

and

Whenever possible, the cancellation charges will be billed locally where the charges were incurred. AT&T may invoice cancellation charges to any Customer entity named in the Customer’s Master Agreement or Pricing Schedules.

SD-4.2.2. Charges for AT&T Cancellation of Service Order Prior to Service Activation Due to Customer Actions or Omissions

Section Effective Date: 16-Aug-2021

For Sites within the United States, AT&T may cancel an order for installation of Service at the Site if Customer’s actions or omissions prevent AT&T from completing installation at a Site within sixty (60) calendar days of the Scheduled Service Activation Date.

Upon cancellation by AT&T of an order to install Service at a Site due to Customer’s actions or omissions preventing AT&T from completing installation of an order to install Service at a Site.

In that event, Customer shall pay:

Any access facilities cancellation charges and any other third-party charges incurred by AT&T arising due to cancelled Service orders; and the monthly recurring charges for the access line component for the Minimum Payment Period applicable if cancellation occurs after AT&T has placed order for access line or after shipment of Equipment to Customer.

For Sites outside the United States, AT&T may cancel an order for installation of Service at the Site if Customer’s actions or omissions prevent AT&T from completing installation at a Site within sixty (60) calendar days of the Scheduled Service Activation Date. Customer will be charged the applicable cancellation charge, which will include any charges incurred by AT&T from its suppliers for the Service Component(s) ordered, which may include the following:

DocuSign Envelope ID: 9F8A73BE-8EF6-4561-A92F-65C2A0B7893F

AT&T Dedicated Internet (ADI)

The AT&T Business Service Guide is subject to change by AT&T from time to time.

See http://serviceguidenew.att.com for current version.

© 2023 AT&T Intellectual Property. All rights reserved.

AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T

Major Change or Router MACD charge of $1,500;

Access. AT&T may alternatively charge a one-time charge or a Monthly Recurring Charge, which will not exceed 12 months, to pass through charges from third party access suppliers;

and

Whenever possible, the cancellation charges will be billed locally where the charges were incurred. AT&T may invoice cancellation charges to any Customer entity named in the Customer’s Master Agreement or Pricing Schedules.

SD-4.3. ADI Billing Options

SD-4.3.1. Flat Rate Billing

Section Effective Date: 01-Mar-2005

Customer contracts for a stated bandwidth and pays a fixed monthly fee.

SD-4.3.2. Monthly Sustained Usage

Section Effective Date: 28-Feb-2017

AT&T measures monthly sustained usage for billing purposes as follows:

AT&T polls the ADI Port every five minutes and collects two data points, octets (units of data), in and out.

The data points are tracked over the course of the monthly billing cycle.

AT&T disregards the top 5% of the data points over a month, and bills Customer each month at the 95% level of usage.

SD-4.3.3. Burstable Billing

Burstable Billing is no longer offered to new customers. Existing customers who have the Service are grandfathered in.

SD-4.3.4. Hi Cap Flex Billing

Section Effective Date: 05-Mar-2020

ADI Hi Cap Flex Billing is available with DS3, OC3, OC12, OC48 and Ethernet (excluding Nx10Gig and Nx100G) Access Channels for Customer Sites located in the US. Customer selects a minimum monthly bandwidth commitment for a fixed monthly charge, and pays an additional charge based on monthly sustained usage above that minimum commitment.

SD-4.3.5. Shadow Billing (available with ADI Access Redundancy Options only)

Section Effective Date: 15-Dec-2005

Shadow Billing is available for the backup access circuit at Customer Sites with Backbone Node Redundancy or Access Router Redundancy where Local Channel (T-1 and T-3) or ATM (T-3) is the access method. Customer pays a minimum monthly charge for up to 56 Kbps of capacity

AT&T Dedicated Internet (ADI)

The AT&T Business Service Guide is subject to change by AT&T from time to time.

See http://serviceguidenew.att.com for current version.

© 2023 AT&T Intellectual Property. All rights reserved.

AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T on backup access circuit and, if the primary access circuit fails, additional charges based on any actual monthly sustained usage of the backup circuit above 56 Kbps.

SD-4.3.6. Single End Invoice

Section Effective Date: 30-Oct-2015

Single End Invoice (SEI) is a billing feature under which AT&T will consolidate all charges payable by Customer for Service in one or more countries into a single invoice and single currency (the “SEI Currency”) for payment by Customer. AT&T will invoice Customer or Customer’s Affiliate for Services in the SEI Currency in a Customer-designated country approved for SEI by AT&T (“Approved SEI Country”). Customer or Customer’s Affiliate must be legally incorporated or established in the designated Approved SEI Country to receive the invoice.

The rates applicable for SEI in a country will be described in the Pricing Schedule. To deliver an SEI invoice, AT&T will:

generate the SEI invoice in the month following the month in which the SEI charges would normally be invoiced by AT&T; and for SEI that are not already priced in the SEI Currency, calculate the SEI Currency value of the SEI charges by converting charges from their stated currency into the SEI Currency by applying an exchange rate. The exchange rate applicable to this conversion will be calculated as the average of the daily closing rates, for each of those currencies published by Bloomberg L.P. – New York Composite – 5:30 pm US Eastern time. The average is calculated using the daily closing rate of the 16th day of the month (or closest immediately following business day), up to and including the daily closing rate of the 15th day of the following month (or closest immediately preceding business day).

Customer shall make payment to AT&T’s Affiliate for the Services billed using SEI in the Approved SEI Country designated by the Customer in the SEI Currency shown on the invoice.

SD-4.3.7. SEI Limitations and Exclusions

SEI is available subject to the following limitations:

SEI is not available for all countries where Service is available. For some countries, SEI is required as a condition for Customer to obtain Service.

Customer is required to maintain the Approved SEI Country and SEI Currency designated for a minimum of twelve months.

AT&T reserves the right to modify or eliminate SEI, the SEI Approved Countries or the SEI Currencies, without prior notice. Services already contracted for prior to the date of such change, shall continue to be invoiced under the Customer’s existing SEI terms until the expiration of the Pricing Schedule term.

Depending on the jurisdiction where the Service or SEI is provided, AT&T may incur irrecoverable costs (such as taxes, duties, levies and other similar charges). Upon written notice to Customer, AT&T may increase the charges payable by Customer and may submit supplementary SEI invoices, for affected countries, to recover irrecoverable costs.

AT&T Dedicated Internet (ADI)

The AT&T Business Service Guide is subject to change by AT&T from time to time.

See http://serviceguidenew.att.com for current version.

© 2023 AT&T Intellectual Property. All rights reserved.

AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T

AT&T reserves the right to modify the currency conversion methodology described herein.

AT&T will inform Customer if a new currency conversion standard is selected.

On termination of SEI, AT&T will invoice Customer for the SEI Eligible Services in accordance with the then-current invoicing procedure for each SEI Eligible Service.

SD-4.3.8. SEI Country Limitations

Unless Customer elects to be invoiced in an SEI Country, AT&T’s Hong Kong affiliate shall invoice Customer’s Legal Entity in Hong Kong in the currency listed in the Schedule of Charges for the countries specified below, and Customer’s Legal Entity in Hong Kong shall make payment to AT&T’s Hong Kong Affiliate.

Macau

Mongolia

SD-5. Service Types

SD-5.1. ADI with Customer-Provided Router

Under ADI with Customer-Provided Router, Customer must (a) provide all Equipment necessary to access ADI, (b) configure, install, manage, monitor, and maintain all such equipment, and

(c) manage certain elements of its Internet access.

Equipment that connects to Ethernet ports must support both auto negotiation “On” and “Off” due to the requirements of access Service suppliers.

SD-5.2. ADI with Managed Router

Section Effective Date: 01-Jul-2022

Under ADI with Managed Router, AT&T provides, configures, monitors, manages and maintains the Equipment necessary to use ADI, which generally consists of a router and a diagnostic modem. Customer is required to maintain a dedicated POTS line that will be used only with the diagnostic modem for out-of-band testing.

For Sites outside of the United States, Managed Router is not available in all countries.

AT&T Equipment Monitoring, Maintenance, and Management

AT&T has full management and operational control (including passwords) of the AT&T Equipment. AT&T coordinates required software updates and configuration changes to AT&T Equipment. AT&T technicians will work remotely with Customer to diagnose failures and determine if AT&T Equipment should be replaced or repaired.

ADI with Managed Router (Remote/Telephone Support Only)

Standard Support: For ADI Sites located in the US, AT&T provides Advanced Replacement Next Business Day equipment delivery, as needed, for malfunctioning AT&T Equipment.

This is in addition to remote/telephone support. Customer is responsible for installing the delivered replacement AT&T Equipment with telephone assistance from AT&T, if required.

AT&T Dedicated Internet (ADI)

The AT&T Business Service Guide is subject to change by AT&T from time to time.

See http://serviceguidenew.att.com for current version.

© 2023 AT&T Intellectual Property. All rights reserved.

AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T

ADI with Managed Router (On-Site Support) – Grandfathering Notice

As of July 1, 2022, ADI with Managed Router (On-Site Support) is grandfathered and no new customers for this On-Site Support will be accepted. Existing Customers can continue using this On-Site Support pursuant to the terms of their Service Agreement.

Optional Support, Additional Cost: Alternatively, Customers may, if available at a specific location, choose to purchase a 4 hour maintenance response. The Service will include necessary replacement Equipment (as determined by AT&T) as well as assistance from the AT&T technician who will arrive on Customer’s Site to facilitate the Equipment replacement.

AT&T reserves the right, at any time and at its sole discretion, to substitute AT&T Equipment (or any of its parts) with another functionally equivalent piece of hardware.

Implementation support

For ADI Sites located in the US, ADI with Managed Router includes on-line access to the ADI Implementation Planner, which provides detailed information about the installation and use of ADI. AT&T will help Customer prepare for installation and use of ADI by providing Customer Site configuration information to Customer and by registering Customer’s network numbers, domain names and routing information. AT&T will coordinate access line connection or ordering and installation and ADI testing.

Packet Filtering

ADI with Managed Router for ADI Sites located in the US includes implementation and ongoing management of packet filtering tables in the AT&T Equipment router based on a customized filtering plan jointly defined by AT&T and Customer. AT&T also makes requested changes to the filtering plan, provided that Customer may only request one change per week and such changes may only be requested and made during normal business hours.

Return of AT&T Equipment

Upon notice of termination of Service at a Site or when AT&T notifies Customer that the AT&T Equipment is no longer needed for the provision of Service, Customer shall return to AT&T at Customer’s expense the AT&T Equipment located at a Customer Site within thirty

(30) days of notice. Upon return, AT&T Equipment must be in the same condition as originally installed, except for ordinary wear and tear. If upon return by Customer AT&T determines that the AT&T Equipment is damaged (beyond ordinary wear and tear) or is missing components (including, for example, the out-of-band Modem), or if the Customer does not return the AT&T Equipment, then Customer shall pay the applicable Non- Returned/Damaged Equipment Charge set forth in the Non-Returned/Damaged Equipment Charge Table.

Cross References

P-3. Rate Table ADI-NRDEquipment-CHRG — Non-Returned/Damaged Equipment Charge

SD-3.1. Customer Orders

AT&T Dedicated Internet (ADI)

The AT&T Business Service Guide is subject to change by AT&T from time to time.

See http://serviceguidenew.att.com for current version.

© 2023 AT&T Intellectual Property. All rights reserved.

AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T

SD-5.3. ADI Express

ADI Express is an ordering and provisioning functionality of select ADI speeds. Customer may purchase the following optional Services under their ADI Express Service Agreement:

AT&T Cloud Web Security Service, pursuant to the terms and conditions as set forth in the AT&T Cloud Web Security Service Guide, and

AT&T Business Wi-Fi (fka AT&T Wi-Fi-Enterprise), pursuant to the terms and conditions as set forth in the AT&T Wi-Fi Services Service Guide.

Reactive DDoS Attack Mitigation set forth in the AT&T Managed Security Services Service Guide

Premises-based Managed Firewall set forth in the AT&T Managed Security Services Service Guide

SD-5.3.1. ADI Express Metro Zone Pricing

Section Effective Date: 21-Jun-2021

Some ADI Express Pricing Schedules offer discounting by select market zones. Eligibility for market zone discounts is determined by zip code. Zip codes that fall within a particular market zone can be determined by accessing the Zone Zip Code Mapping Table link below.

SD-5.3.1.1. ADI Express Metro Zone Pricing Zone Zip Code Mapping Table

Section Effective Date: 21-Jun-2021

ADI Zone Zip Code Mapping V1 012521

SD-6. ADI Service Components/Capabilities

ADI Port

An ADI Port located within the United States provides the connection to the AT&T Network.

The Port speed is the maximum rate for transmission of data through the Port.

An ADI Port located outside the United States provides the connection to the AT&T Network. The Port upload and download speeds are symmetrical. The Port speed selected by Customer will be the advertised, minimum, maximum and normally available speeds for transmission of data through the Port.

Domain Name System (DNS) Administration

AT&T will host Customer’s IP addresses or domain names for up to 15 primary and/or secondary (the same domain counts as both primary and secondary) DNS zones (15 domain names per circuit or per each NxT1 circuit bundle). If Customer establishes its own primary DNS, AT&T will host secondary DNS only. Customer must pay to the registrar all domain registration fees related to registration and use of domain names. AT&T will not host domains that are not owned by Customer. Once Customer's DNS is established, Customer must self-administer its DNS for all existing zones using AT&T's web-based DNS Provisioning Tool, which permits Customer to view, add, delete or update its DNS records

DocuSign Envelope ID: 9F8A73BE-8EF6-4561-A92F-65C2A0B7893F http://serviceguidenew.att.com/ http://serviceguidenew.att.com/sg_flashPlayerPage/CWSS http://serviceguidenew.att.com/sg_flashPlayerPage/AWS http://serviceguidenew.att.com/apex/Sg_contentVersionFromDocument?ContentDocumentId=0690h00000A47ft

AT&T Dedicated Internet (ADI)

The AT&T Business Service Guide is subject to change by AT&T from time to time.

See http://serviceguidenew.att.com for current version.

© 2023 AT&T Intellectual Property. All rights reserved.

AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T and add new domains. (Customer may not use the DNS Provisioning Tool to obtain IP block assignments.) AT&T also operates "resolving" or "caching" DNS servers that Customer may use for domain name look-ups by Customer's in-house systems (PCs, mail servers, etc.)

connected to the Service. This domain name look-up Service is only available if AT&T is providing primary DNS or primary and secondary DNS to Customer and if Customer does not have its own DNS server(s), and it may not be used by Customer’s spam detection software for querying spam block lists. For a separate charge, AT&T may provide additional DNS Administration in blocks of up to 15 additional primary or secondary DNS zones.

Customers may not make more than 500 DNS queries per second.

AT&T will only provide DNS Administration, including domain name look-ups, directly to Customer and not to downstream providers (including Internet Service Providers, Internet Access Providers, Application Service Providers and resellers) or to any third parties given access to Service by Customer.

Customers running their own DNS Servers or relying on third parties to host their forward domain names must use their or the third party’s DNS Servers for this purpose, and those Servers may not be configured to forward DNS queries to AT&T DNS Servers.

Customers running their own DNS Servers or relying on third Parties to run DNS Servers must ensure that the servers are configured to only answer queries from local, known and/or trusted sources (“Permitted Sources”). If AT&T determines that a Customer is operating what is commonly known as an Open DNS Resolver or open DNS Proxy which is one that answers queries from sources other than Permitted Sources, AT&T reserves the right to block at any time the affected traffic without any notice to the Customer. Customer will be required to reconfigure the DNS Servers to only answer queries from Permitted Sources.

Additional DNS

Provides Customers with administration of up to 15 additional DNS zones. Customers may select primary DNS or secondary DNS. An additional monthly charge applies. Multiple orders of Additional DNS, for the corresponding monthly charge, are available.

Network Usage Reports

Customer will have online access to traffic summary reports that track access line utilization as a percentage of the available bandwidth. Daily graphical reports display the inbound and outbound traffic profile in 15-minute increments (except for usage-based circuits, for which 5-minute increments are displayed) and peak and average traffic statistics of the day.

Weekly and monthly graphical reports display the inbound and outbound traffic profile, and peak and average traffic statistics, for the selected reporting period.

Network Practices

AT&T engineers its dedicated Internet access Services to provide a high-quality Internet experience for its customers and takes the security of its Customers and its network very seriously. AT&T does not favor certain Internet applications by blocking, throttling or modifying particular protocols, protocol ports, or protocol fields in ways not prescribed by the protocol standards.