Atch 2 - FUKUOKA PWS - AMENDED.2023.01.18.pdf

SOLICITATION NO.: HTC711-23-R-C002 ATTACHMENT 2

18 January 2023

PERFORMANCE WORK STATEMENT

FOR

AIR TERMINAL GROUND HANDLING SERVICES

FOR THE

AIR MOBILITY COMMAND

AT

FUKUOKA AIRPORT, JAPAN

1. DESCRIPTION OF SERVICES: The contractor shall provide Air Terminal and Ground Handling Services (ATGHS) on behalf of the Air Mobility Command (AMC) in support of the Defense Transportation System (DTS) to include but not limited to US Government owned or operated aircraft, US sponsored foreign government or civil aircraft, commercial contract aircraft, commercial tendered aircraft, and allied, coalition, or partner nation aircraft at Fukuoka Airport, Japan. The contractor shall facilitate on-time aircraft departures and maintain the capability to provide ATGHS for a working Maximum on Ground (MOG) of one aircraft. These services are considered to be operationally critical support as defined in DFARS 252.204-7012.

1.1. Air Terminal Operations Center (ATOC): The contractor shall provide a control function that manages all information and terminal resources required to receive, document, plan, and move passengers, cargo, and mail, ensuring maximum aircraft utilization. The contractor shall:

1.1.1. Provide all ATGHS for aircraft when payloads consist of 50 or fewer passengers and/or loose cargo and/or no more than six 463L cargo/baggage pallets.

1.1.2. Coordinate augmentation requests with the Contracting Officer Representative (COR) and 730 Air Mobility Squadron (AMS)/ATOC when aircraft with more than 50 passengers and/or more than six 463L cargo/baggage pallets is scheduled and exceeds the contractor's capability. When coordinated, the 730 AMS Government personnel will augment the contractor and assist with all passenger/baggage and cargo/mail aircraft loading/offloading operations.

1.1.3. Gather, process, and disseminate information in accordance with (IAW):

- Air Force Instruction (AFI) 24-605, V2, Chapter 4, Section 4A

- Headquarters (HQ) AMC/A4T policy, messages, memorandums, instructions, and directives

- Global Air Transportation Execution System (GATES).

1.1.3.1. Provide the 618 Air Operations Center (AOC) and 613 AOC/Air Mobility Division Manager (AMDM) as appropriate, aircraft landing, block-in, block-out, and take-off times; information concerning a potential aircraft delay, actual delay, or abort.

1.1.3.1.1. Contact the COR within 12 hours of an aircraft delay or abort.

1.1.3.2. Report all aircraft mishaps and incidents, as well as, unscheduled aircraft remaining overnight (RON) to AOC, 613 AOC/AMDM (as applicable) and the COR.

1.1.3.3. Coordinate Special Assignment Airlift Mission (SAAM) requirements with the mission validator and deploying/redeploying unit.

1.1.3.4. Coordinate mission planning, control, and execution. Establish and utilize Sequence of Events Checklists to track performance requirements within established aircraft ground times, facilitating on-time aircraft departures.

1.1.3.5. Coordinate special cargo (i.e., Human Remains, medical supplies, blood, etc.) movement requirements with 618 AOC and 613 AOC/AMDM as appropriate.

1.1.4. Develop and implement a Prior Permission Required (PPR) program, limit transient aircraft traffic to official business only (OBO) and/or PPR. Exception: Aircraft carrying a Distinguish Visitor Code 6 or higher or aircraft experiencing an emergency, aero medical evacuation or special air missions are also exempt from OBO restrictions but are required to obtain a PPR number for tracking and notification. Aircrew may use OBO/PPR facilities as an alternate for Instrument Flight Rules (IFR) flights when a landing at the intended destination becomes inadvisable.

1.1.4.1. PPR Request Form and PPR Log. At a minimum the PPR Request Form shall include; date of request, name of requester, phone number of requester, carrier name, type of aircraft, call sign, hazardous cargo information, services required, estimated date and time of arrival, ground time, and time of departure. A PPR number shall be assigned and recorded in the PPR Log if the request is approved; and, include the approved slot time and maximum allowed ground time, and date/time approved PPR was transmitted to the requester.

1.1.4.1.1. Provide details on the PPR Request Form for each PPR denied including at a minimum the circumstances, situation, rational, and any attempt to coordinate alternative slot times.

1.1.4.1.2. Maintain PPR Logs, and other associated paperwork for a minimum of 180 calendar days.

1.1.4.2. Within 24 hours of notification, forward all changes to airfield data (i.e., operating hours, quiet hours, construction, etc.) to HQ AMC/Airfield Suitability Office (618 229-3112 or airfield.helpdesk@amc.af.mil) and the COR, which enables updating of the Airfield Suitability Database.

1.2. Load Planning: The contractor shall plan, select, sequence, and monitor each aircraft passenger, cargo, and mail load IAW AFI 24-605, V2, Chapter 4, Section 4A, paragraphs 4.7. through 4.32., and HQ AMC/A4T policy, messages, memorandums, instructions, and directives, and GATES. The contractor shall:

1.2.1. Obtain passenger deviations when moving hazardous material IAW AFI 24-605, V2, Chapter 4, Section 4A, paragraph 4.10.

1.3. Aircraft Services: The contractor shall control and record movement of cargo and mail, provide cargo/mail processing, special handling, and aircraft loading and unloading IAW:

- AFI 24-605, V2, Chapter 3;

- Defense Transportation Regulation (DTR) 4500.9-R, Part II, Chapter 203, Section C, paragraphs 5., 6., 7., and 8.;

- Department of Defense Instruction (DODI) 4515.13, Section 6

- Air Force Manual (AFMAN) 24-604

- HQ AMC/A4T policies, messages, memorandums, instructions, and directives

- GATES

The contractor shall:

1.3.1. Coordinate the delivery and pick-up of outbound and inbound cargo/mail with customers.

1.3.2. Load and unload cargo/mail on and off surface conveyances.

1.3.3. Provide technical assistance for preparation of hazardous materials marking, labeling, and documentation IAW AFMAN 24-604, and applicable intermediate changes and supplements. Inspect all hazardous material IAW AFMAN 24- 604 before acceptance into the Defense Transportation System. Use the International Air Transportation Association Dangerous Goods Regulations as applicable.

1.3.4. Provide all aircraft arrival and departure Transient Alert services to include, but not limited to, marshalling, chocking, and employment of Aerospace Ground Equipment, as well as coordinate fuel delivery and maintenance requirements.

1.3.5. Accept and store originating or in-transit cargo shipments (except mail and signature service/classified cargo) no more than 36 hours prior to scheduled aircraft arrival on which movement has been planned. Provide storage and security regardless of the duration; however, contact the Contracting Officer (CO), AMC Program Manager (PM) COR Manager, and COR when originating cargo has been in storage for more than 24 hours after the scheduled departure of the aircraft.

Shipping documentation for mail, signature service/classified cargo shall be accepted and processed no more than 36 hours prior to, or less than three hours to scheduled aircraft arrival. Final processing shall be conducted under the surveillance of the shipper.

1.4. Passenger and Baggage Services: The contractor shall provide a complete range of passenger and baggage services

IAW:

- AFI 24-605, V2, Chapter 2, Section 2A;

- Electronic Foreign Clearance Guide

- DODI 4515.13, Sections 3, 4, 10, and 12

- United States Pacific Command Instruction (USPACOMINST) 0201.2

- HQ AMC/A4T policy, messages, memorandums, instructions, and directives

- GATES

1.4.1. The contractor shall ensure passengers are knowledgeable of hazardous materials/dangerous goods that are acceptable to be carried for personal use in carry-on baggage and in checked baggage.

1.4.2. The contractor shall advertise the Interactive Customer Evaluation (ICE) program and distribute ICE cards provided by the COR.

1.5. Aero-medical mission support. The contractor shall provide assistance with loading/unloading of patients and aero-medical equipment. Assistance shall include but is not limited to operating Materials Handling Equipment for loading/offloading patients.

1.6. Reports, Records, and Electronic Data Interchange.

1.6.1. The contractor shall prepare and submit the following reports within the time frames stated below or IAW the specified publication. A copy of reports identified with an * shall be provided to PM, COR Manager, and COR.

1.6.1.1. * Monthly Station Traffic Handling Report, HQ AMC-A4T(M) WRS (AMC Form 82) IAW AFI 24-605, V2, Chapter 4, Section 4B, paragraphs 4.36. through 4.36.2.

1.6.1.2. * Global Asset Reporting Tool (GART) AMC RCS: Monthly/Weekly Report, IAW AFI 24-605, V5, Chapter 4, Section 4B, paragraphs 4.14. through 4.14.3.

1.6.1.3. Mishandled Baggage Summary, (AMC Form 134a) IAW AFI 24-605, V2, Chapter 2, Section 2A , paragraphs

2.119. through 2.119.2.7.

1.6.1.4. *730 AMS Weekly Recap Report. Complete and forward every Tuesday by 1500L to 730 AMS Data Records and 730 AMS/CCE IAW current 730 AMS policy, messages, memorandums.

1.6.2. The contractor shall create, maintain, and dispose of Government-Required Records IAW AFI 24-605, V2, Chapter 4, Section 4B, GATES, and AMC/A4T policy messages, memorandums, instructions, and directives. The contractor shall provide the original record or a reproducible copy of any such record within two working days of receipt of the request.

The contractor shall:

1.6.2.1. Create a Consolidated Flight Package (CFP) (hard copy or digital) containing all applicable documentation for each mission.

1.6.2.1.1. Collect all mission documentation from work centers, perform a quality check and consolidate all documents for a single mission into one folder or envelope marked with the mission number. CFPs shall contain, at a minimum, one copy of each document (as applicable) listed in AFI 24-605, V2, paragraphs 4.39.1 – 4.39.9.

1.6.2.1.2. File and maintain each CFP by month- year, Julian day, and then by mission number. For those forms or documents that contain more than one mission, such as the AMC Form 68, Aerial Port Movement Log, use one folder under each Julian day for filing purposes. Documents shall be maintained in an active file consisting of documents from the current calendar year and an inactive file consisting of documents from the previous three years. This provides continuous access to three years of data at any one time. File names for scanned documents shall reflect the contents of the file and serve for easy retrieval of information.

1.6.2.2. Perform post flight procedures within 24 hours of aircraft departure.

1.6.2.3. Complete and file all flight transactions and related documentation within 48 hours of aircraft departure.

1.6.2.4. Research documentation retained by the contractor.

1.6.2.4.1. Respond to AMC/FMFAB requests within seven days of information/source documents request.

1.6.2.4.2. Prepare reports within 48 hours of request. Maintain a copy of all research requests for a period of 90 calendar days.

1.6.3. Audit and correct all errors and discrepancies within 24 hours of discovery or notification.

1.7. Communications Management and Information Systems. The contractor shall interface with the Government communications representative(s) as required to manage the air terminal computer systems and ensure continued functionality. The contractor shall:

1.7.1. Provide a GATES Workstation Security Officer (WASO) IAW GATES Manual.

1.7.1.1. Provide a letter with the name of the GATES WASO and alternate(s) to the CO, PM, COR Manager, and COR 15 calendar days before the start of the contract. Submit an updated appointment letter as required.

1.7.1.2. Immediately request assistance from HQ AMC/A4TI for software and hardware related problems, notify the COR of software and hardware related problems within 48 hours of the request for assistance, and ensure GATES trouble tickets are submitted to the GATES HELPDESK as required to ensure unresolved problems identified and tracked until resolution is provided.

1.7.1.3. Establish manual-processing procedures and provide uninterrupted service to the customer when GATES functionality is lost.

1.7.1.3.1. Notify the COR when a loss of GATES functionality occurs and cannot be restored within 30 minutes.

1.8. Materials Handling Equipment (MHE) and Vehicle Operations/Maintenance. The contractor shall inspect, operate, maintain, and provide preventive/routine maintenance for all MHE and vehicles listed in the Performance Work Statement (PWS) to ensure maximum availability and utilization IAW:

- AFI 24-302, Chapter 7, Section 7B, paragraphs 7.12. through 7.17.

- Technical Orders (TOs), Instructions, and Operational Orders

- 730 AMS Vehicle/MHE programs and policies

1.8.1. Maintain the appearance of MHE and vehicle/equipment. Cleaning and washing of MHE shall include their undercarriages.

1.9. Mechanized Material handling Systems (MMHS). The contractor shall inspect, maintain, and provide preventive/routine maintenance for all MMHS listed in the PWS to ensure maximum availability and utilization IAW:

- AFI 24-605, V5, Chapter 4, Section 4F

1.10. Custodial Services. The contractor shall ensure all Government provided equipment and facilities are clean.

1.11. Ground Maintenance. The contractor shall maintain a safe and neat environment. At a minimum cut, rake, edge, and pick-up grass; trim trees, bushes, hedges and shrubs; provide ice control measures and remove snow from all sidewalks, steps, drives and parking areas within 150 feet of all Government Furnished Facilities.

1.12. Customer Service. The contractor shall:

1.12.1. Conduct tours for individuals and groups as coordinated by the COR.

1.12.2. Escort and provide transportation for AMC customers to and from the passenger terminal and the international airport entry control point.

1.12.3. Upon request, arrange for local hotel reservations and transportation as requested for AMC aircrew and Government Support Personnel.

2. SERVICE DELIVERY SUMMARY (SDS). The SDS represents the most important contract objectives and includes safety and security requirements, which are interwoven critical aspects of these objectives. The contractor is fully expected to comply with all PWS requirements; however, the Government’s assessment of contractor performance will focus mainly on these objectives.

2.1. A critical nonconformance cannot be corrected 1) without negative mission impact; and/or 2) adversely affects another Government agency’s ability to accomplish their mission; and/or 3) adversely affects the safety/security of personnel or resources.

2.2. A minor nonconformance is unlikely to materially reduce the usability of the services for their intended purpose and cannot be corrected.

Performance Objective PWS Paragraph

Performance Threshold

1. Facilitate on-time aircraft departure. 1. No more than 1 delayed mission caused by the contractor each month.

2. Gather, process and disseminate information.

1.1. through 1.1.4.2.

No critical nonconformance and less than 3 minor nonconformance each month.

3. Provide load planning services. 1.2. through 1.2.1 No critical nonconformance and less than 2 minor nonconformance each month. .

4. Provide aircraft services. 1.3. through 1.3.5. No critical nonconformance and less than 4 minor nonconformance each month.

5. Provide passenger and baggage services.

1.4. through 1.4.2. No critical nonconformance and less than 4 minor nonconformance each month.

6. Manage reports, records, and electronic data interchange.

1.6. through 1.6.2.4

No critical nonconformance and less than 4 minor nonconformance each month.

3. GOVERNMENT-FURNISHED MATERIALS, EQUIPMENT, FACILITIES, SERVICES AND TRAINING

3.1. Government-Furnished Materials (GFM): GFM, Appendix C-1, will be provided to the contractor for the duration of the performance period of this contract. The contractor and COR shall jointly inventory the initial stock of GFM provided NLT five working days before the contract performance start date. Any missing items shall be annotated on the inventory and the CO notified in writing. The contractor shall sign a receipt for all materials provided by the Government.

3.1.1. The contractor shall request additional materials by providing a written (email or memorandum) request to the COR at least 60 calendar days before the required delivery date of the materials, if additional materials are authorized by the contract. At the conclusion of the contract, the contractor shall return all residual inventories to the Government.

3.1.2. The contractor shall assist with packing and moving GFM as coordinated with the COR during facility renovations, improvements, or relocation efforts. The Government will provide all required packing materials and transportation.

3.2. Government-Furnished Equipment (GFE): GFE, Appendix C-2, will be provided to the contractor for the duration of the performance period of this contract. The contractor and COR shall jointly inventory GFE NLT five working days before the performance start date; and annually thereafter NLT ten calendar days before completion of the contract period, including any option periods. The contractor and the COR shall jointly determine the working order and condition of all equipment and document their findings on the inventory. The CO and PM shall be provided a copy of the inventory signed and dated by the COR and contractor's representative receipting for all equipment provided by the Government; and, notified in writing when equipment is missing or not in working order. In the event of disagreement between the contractor and the COR on the working order and condition of equipment, the disagreement shall be elevated to the CO.

3.2.1. The contractor shall submit written (email or memorandum) requests for additional or replacement GFE to the CO and COR. Such requests shall specify the reason for the request. The contractor shall prepare and turn in GFE approved for replacement or repair.

3.2.2. The contractor shall assist with packing and moving GFE as coordinated with the COR during facility renovations, improvements, or relocation efforts. The Government will provide all required packing materials and transportation.

3.3. Government-Furnished Facilities (GFF). GFF, Appendix C-3, have been inspected by the Government. The Government will correct hazards according to approved plans of abatement considering safety and health priorities should a hazard within a GFF be identified. The Government will provide dedicated Defense Switching Network telephone lines and appropriate computer network connections. The contractor shall ensure that telephones and computers are only used for “Official Government Business”.

3.3.1. The contractor shall furnish the CO and COR documentation describing, in detail, any modification requested before any modification of the GFF is performed by the contractor at their expense. No alterations to the facilities shall be made without specific written permission from the CO. The contractor shall return the GFF to the Government in the same condition as received, fair wear and tear and approved modifications excepted. GFF shall only be used in performance of this contract.

3.3.2. The contractor shall make sure contractor personnel practice utilities conservation to include water, electricity, and resources in all facilities as well as ensure that telephones are only used for “Official Government Business”.

3.3.3. The contractor shall coordinate and provide assistance with the relocation of functional areas of operation as required within their existing capabilities. The Government will de-conflict coordinated relocation efforts with contractor performance requirements and arrange for sufficient time to accomplish relocation efforts.

3.4. Government-Furnished Services.

3.4.1. Mail Service. Includes collecting, accepting, sorting, routing, and delivery of official mail.

3.4.2. Refuse Collection and Disposal. Includes collection and disposal of trash and waste materials.

3.4.3. Entomology Services. Includes abatement and control measures directed against insects, rodents, weeds, fungi, and other animals or plants that are determined to be undesirable in buildings, equipment, supplies, and on grounds.

3.4.4. Safety Services. Includes operation of installation safety programs, educational support, and promotional efforts.

3.4.5. Facility Maintenance and Minor Repair. Includes routine and cyclical preventive maintenance and minor repairs required to preserve or restore real property so it may be used for its designated purpose.

3.4.6. Disaster Preparedness. Includes operation of disaster preparedness programs and related services, equipment, and facility support for emergencies and contingency operations.

3.4.7. Environmental Compliance. Includes recycling and resource recovery programs, pollution prevention, environmental compliance, and programs aimed at management and control of hazardous materials. This service does not include clean up and disposal of hazardous materials.

3.4.8. Test Control Officer. Includes final examination administration for ATGHS correspondence and Web-based courses.

3.5. Government-Provided Training.

3.5.1. Government personnel will provide initial familiarization training at Fukuoka Airport to contractor personnel for the first 15 calendar days of the contract performance period. During this period, the contractor is fully responsible for providing adequate personnel, supervision, and any items and services necessary to perform ATGHS as defined in this PWS. Training will include, but not be limited to, such things as AMC operating procedures; documentation requirements;

cargo/mail/ in-check, processing, preparation for airlift; passenger/baggage processing; aircraft loading/unloading; records and reports requirements; GATES; and maintenance/operation of vehicles and equipment.

3.5.1.1. The Station Manager shall attend a weekly meeting with the COR to review training progress. Training may be terminated in less than 15 days if agreed to in writing by the contractor and Government.

3.5.2. Within seven calendar days after the Post Award conference, the contractor shall designate in writing to the CO, PM, COR Manager, and COR contractor personnel performing as hazardous materials inspectors, and/or load planners, and shall provide the CO, PM, COR Manager, and COR a current certificate of completion of the Transportation of Hazardous Materials Preparer’s Course or the Air Transportation of Hazardous Materials Inspector Course. For those contractor personnel designated but not qualified or current, the Government will make available, throughout the term of the contract, required Hazardous Materials Inspector Course training to enable proper certification of contractor personnel identified as hazardous materials inspectors and/or load planners. The course duration is five academic days and is currently held at Ft.

Lee, VA and may be held at other locations world-wide.

3.5.2.1. Contractor personnel shall complete via web-based training the Air Transportation Hazardous Inspectors Course to maintain required certification to fulfill the requirements of the PWS for the duration of the contract. Certification requirements include a final exam to be administered by a certified Test Control Officer. The exam date/time shall be coordinated with the COR. The prerequisite for this course is successful completion of the in-residence Transportation of Hazardous Materials Preparer’s Course or the Air Transportation of Hazardous Materials Inspector Course.

3.5.3. Contractor personnel shall satisfactorily complete hazardous material handler training IAW AFMAN 24-604 prior to the start of the contract. The contractor shall designate hazardous materials handlers in writing to the CO, PM, COR Manager, and COR.

3.5.4. Within seven calendar days after the post award conference, the contractor shall designate in writing to the CO, PM, COR Manager, and COR, personnel performing as Aircraft Load Planners. The Government will provide AMC unique aircraft load planning training during initial familiarization training, IAW AFI 24-605, V5, Chapter 2, Section 2I, paragraphs 2.18.1.3. through 2.18.2.4. The prerequisite for this course is successful completion of the in-residence Transportation of Hazardous Materials Preparer’s Course or the Air Transportation of Hazardous Materials Inspector Course.

3.5.5. The contractor shall designate MHE and Vehicle drivers in writing to the CO and COR NLT the first day of familiarization training. MHE and Vehicle drivers will be provided Government training during the initial familiarization training period and training thereafter shall be conducted by the contractor's instructors IAW AFI 24-605 V5 Chapter 2, Section 2D.

3.5.6. The contractor shall designate in writing Load Team Chief personnel to the CO, PM, COR Manager, and COR NLT the first day of familiarization training. Load Team Chief personnel will be provided Government training during the initial familiarization training period and annual training thereafter shall be conducted by the contractor's qualified Load Team Chief Instructor, reference requirements Appendix C-4, Government Load Team Chief Training Requirements.

3.5.7. The contractor shall designate in writing to the CO and COR records management and publications library management, who will be provided Government training during the initial familiarization training period and training thereafter shall be conducted by the contractor.

3.5.8. Training requirements shall be coordinated with the COR.

3.5.9. The Government will not charge an attendance fee for the Air Transportation of Hazardous Materials Inspector Course.

4. GENERAL INFORMATION: The contractor shall provide all technical support, personnel, supervision, equipment, tools, materials and other items and services, (except as specified within the contract as GFM, GFE, GFF, Government- Furnished Services, and Government-Provided Training), as required, to perform ATGHS as defined in this PWS, in support of the DTS.

4.1. Contractor Personnel. The contractor shall provide a Station Manager who shall be responsible for the performance of the work. The Station Manager and Alternate Station Manager(s) shall be U.S. Citizens each with a Secret Security Clearance. The name of the Station Manager shall be designated in writing to the CO, PM, COR Manager, and COR 10 workdays prior to the contract performance start date.

4.1.1. The Station Manager shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract.

4.1.1.1. The Station Manager/Alternate Station Manager(s) shall be either present on the worksite or able to respond to the worksite within two hours of notification by the Government; and, shall read, write, speak, and understand English to use technical manuals and references, as well as communicate effectively.

4.1.2. The contractor shall meet with the CO, PM, COR Manager, COR, and other Government personnel as required by the CO.

4.1.3. The contractor shall ensure all personnel are qualified for their positions, provide verifying documentation to the CO upon request; and are able to read, write, speak, and understand English to use technical manuals/references and communicate effectively. The contractor shall notify the CO, PM, COR Manager, and COR of the departure of any manager or supervisor and identify their substitution or replacement within seven working days.

4.1.3.1. The contractor shall ensure a sufficient number of contractor personnel retain, as applicable, current and valid certificates, identification cards, licenses, badges, and clearances prior to commencing performance and to fulfill the requirements of the PWS for the duration of the contract.

4.1.3.1.1. The contractor shall ensure government-furnished vehicle operators have a valid license IAW AFMAN 24-306, paragraph 3.10.

4.1.4. Contractor personnel shall present a neat appearance. Contractor personnel shall wear a commercial airline equivalent uniform, to include outer garments, (appropriate for the specific functions performed) bearing the name of the company.

4.1.4.1. All contractor personnel shall wear a name tag. The Station Manager/Alternate Station Manager(s) name tag shall identify their position.

4.2. Hours of Operation. The contractor shall staff functions 0800 to 1600 local, Monday through Friday and shall staff functions and perform the services required under this contract when aircraft are scheduled. The Government estimates that approximately 20% of the monthly workload will fall outside established hours of operation, 0800-1600 local time Monday through Friday. During American and Japanese holidays the contractor may provide stand-by services when coordination with the AOC, COR, and local customers indicates performance of service is not required. Services are considered essential contractor services that support mission essential functions as defined in DFARS 252.237.7023.

4.2.1. The contractor shall provide the CO, COR, 613 AOC/AMDM, 730 AMS/ATOC and AOC with the means and information needed to contact the Station Manager around the clock. Contractor personnel shall respond to the worksite within two hours of notification by the Government.

4.2.2. Force Augmentation. AMC reserves the right to insert personnel to augment contractor operations. The senior AMC representative, in coordination with the Station Manager or Alternate Station Manager, has overall management responsibility for prioritizing workload and resources. The contractor shall cooperate with augmentees and render any assistance necessary (as directed by the CO) to ensure there is no degradation of services, to include but not limited to the use of GFM, GFE, and GFF. Failure of the Government to provide force augmentation shall not constitute an excuse for nonperformance of this contract. If the government is forced to provide augmentation due to contractor personnel shortages, the costs for Government performance shall be deducted from the Contractor’s monthly payment based on rates outlined in the applicable fiscal year Department of Defense (DoD) Military Personnel Composite Standard Pay and Reimbursement Rates (currently located at https://comptroller.defense.gov/Financial-Management/Reports/rates2023/).

4.3. Training. The contractor shall be responsible for all contractor personnel training, certification, licensing, and proficiency, unless otherwise specified in the contract; and shall pay all costs incurred for training required by this PWS for the duration of the contract. The contractor shall:

4.3.1. Develop an aircraft load planners program to ensure a sufficient number of contractor personnel complete required training, IAW AFI 24-605, V5, Chapter 2, Section 2I, paragraphs 2.18.1.3. through 2.18.2.4.

4.3.2. Develop a Government-Furnished MHE and Vehicle Drivers Program using the AMC Lesson Plans and Qualification Training Packages provided by the COR.

4.3.2.1. Ensure all drivers are properly trained and certified before operating any Government-Furnished MHE or Vehicles; and, complete annual driver’s refresher training.

4.3.2.1.1. Personnel who fail initial or annual driver’s refresher training will re-accomplish prerequisite Advanced Distributed Learning Service courses, attend the initial training course, and driving competency evaluation.

4.3.3. Provide the CO and COR a list, designated in writing, of qualified personnel fulfilling the following PWS requirements: Hazardous Materials Inspectors/Handlers, Aircraft Load Planner Instructors/Aircraft Load Planners, Load Team Chiefs, MHE and Vehicle Instructors/Drivers.

4.3.3.1. The contractor shall provide the CO and COR an initial list of contractor personnel fulfilling these PWS requirements NLT the contract performance start date and provide an updated list within 24 hours of the employment, termination, and/or decertification of contractor personnel. This list shall include at a minimum the following information:

certification date, certification expiration date, and required refresher training date.

4.4. Quality Programs.

4.4.1. The contractor shall utilize their commercial quality control program and procedures to identify, prevent, and ensure non-recurrence of defective services.

4.4.2. When the contractor is augmented with military personnel, both parties will be working simultaneously toward the same performance objectives. When defects are noted, the cause will be evaluated. Defects which are solely the responsibility of contractor personnel will be documented as deficient contractor performance. The contractor shall not be held accountable for any defect if the responsibility cannot be determined to have been caused by contractor personnel.

4.5. Safety. The contractor shall comply with the latest applicable Air Force, AMC regulations, and airport policies regarding occupational/operational safety and personnel health. The COR shall provide copies of publications not available on the web and updates as they become available. The contractor shall:

4.5.1. Ensure work performed does not expose personnel or property to unnecessary hazards, risk of injury, or damage.

The Government safety program manager may conduct periodic and no-notice visits to the contractor worksite. Anyone may cease operations immediately if an unsafe act is observed, a dangerous situation is believed to exist, or established policies, regulations, management plans, and requirements are not being met.

https://comptroller.defense.gov/Financial-Management/Reports/rates2023/

4.5.1.1. Develop checklists using relevant safety guidance to brief personnel on hazards associated with air terminal and flight line operations.

4.5.1.2. Ensure Personal Protective Equipment is available and properly used.

4.5.1.3. Maintain eye wash stations, , hazardous clothing kits, hazardous spill kits, and fall restraint harnesses; and, inspect each monthly or more frequently, as required.

4.5.1.4. Inspect GFF fire extinguishers and report unserviceable units to the COR.

4.5.2. Be responsible for the environmental compliance with recycling and resource recovery programs, pollution prevention, environmental compliance, clean-up and disposal of hazardous materials, and programs aimed at management and control of hazardous materials as well as the proper storage of any hazardous material used by the contractor.

4.5.3. Maintain a Safety Data Sheet, Occupational Safety and Health Administration (OSHA) Form 20 for each hazardous or potentially hazardous material or chemical utilized by the contractor.

4.5.4. Be responsible for briefing and ensuring the contractor personnel adhere to the traffic rules and regulations.

4.5.5. Report hazardous situations or events that cannot be eliminated immediately to the COR, COR Manager, and AMC Program Manager.

4.5.5.1. Deliver a written report within 12 hours, which includes, at a minimum, the following: a) date and time, b) situation or event, c) personnel and resources involved or affected, and d) a narrative description.

4.5.6. In the event of an incident/accident involving personnel and/or property, notify the COR telephonically within 30 minutes and provide them a synopsis of the incident.

4.5.6.1. Deliver a written incident/accident report to the COR within 24 hours, which includes the following: a) date and time of occurrence, b) place of occurrence, c) a list of personnel directly involved, d) a narrative description of the incident/accident that includes a chronological order of the circumstances, and e) recommended steps to prevent future incidents of the same nature.

4.6. Security. The contractor shall comply with the applicable DOD, USAF, AMC, USINDOPACOM, and Installation Instructions, regarding Operational, Physical, and Communications Security as well as the Anti-terrorism/Force Protection Programs.

4.6.1. The contractor shall ensure all contractor personnel whose work involves access to sensitive unclassified information, Privacy Act Information, Personally Identifiable Information, have a successfully completed Tier 1 Investigation or Secret Security Clearance on file, obtain a Common Access Card (CAC) and Synchronized Pre-deployment and Operational Tracker (SPOT) Letter of Authorization (LOA).

4.6.2. Upon contract award, the contractor shall submit the full names, Social Security Numbers, and dates of births for current/retained personnel on the TASS Form 1 and full names, Social Security Numbers, dates of births, and place of birth for new employees on OF 306 for all United States citizen contractor personnel requiring a CAC, to the USTRANSCOM Trusted Associate Sponsorship System (TASS) Trusted Agent (TA). The TA will use that information to create the CAC application in TASS and forward information to USTRANSCOM Protection and Response (TCCS/PR) office / (transcom.scott.tccs.mbx.protection-services-center@mail.mil) for vetting through Defense Information System for Security (DISS) to ensure investigative and clearance requirements have been satisfied. An Optional Form 306, Declaration for Federal Employment, may be required for some contractor employees. USTRANSCOM TA will notify the contractor’s FSO when an Optional Forms 306 is required. Contractor personnel without the required completed background investigation or security clearance shall be denied the ability to work in support of this PWS. The contractor shall follow these procedures whenever hiring new employees to work under this contract. A TASS Form 2, CAC Reverification/Retrieval, shall be submitted to the TA on a semi-annual basis, for purposes of reverification.

4.6.2.1. Contractor employee background investigations in DISS must reflect either an open, closed, or adjudicated status or a prior favorable adjudication for deferred reinvestigations that are out of scope. Existing eligibility remains valid until the individual is removed from continuous evaluation, no longer has any DOD affiliation, or has their eligibility suspended or revoked. Contractor personnel with an incident report(s) posted in DISS will not be permitted to work under this mailto:transcom.scott.tccs.mbx.protection-services-center@mail.mil contract until either the incident report is removed from DISS or approval from USTRANSCOM is obtained for continuance of performance by the specific contractor employee. Interim security clearances are only accepted if DISS shows an open investigation. No exceptions to these rules will be allowed by TCCS/PR.

4.6.2.1.1. Contractor personnel required to access, handle, or transport classified material or equipment must have a Secret Clearance posted in DISS, an Interim Secret Clearance is not authorized.

4.6.3. Contractor personnel will be loaded into TASS with an expiration date on their CAC for a period not to exceed three years upon notification by the SSC that contractor personnel meet the investigative requirements. Once approved by the TA, the contractor employee may go to the nearest Real-Time Automated Personnel Identification System (RAPIDS) / Defense Enrollment Eligibility Reporting System (DEERS) office for CAC issuance.

4.6.4. Upon completion of this contract or upon termination of personnel, all contractor personnel who possess CAC cards shall return these cards to the COR.

4.6.4.1. The CO may delay final payment under a contract if the contractor fails to comply with these requirements.

4.6.5. Contractor personnel shall be removed and barred from the worksite if the Government notifies the contractor that the employment or the continued employment of the individual is prejudicial to the interests or endangers the security of the United States of America to include but not limited to security deviations/incidents and credible derogatory information obtained on contractor personnel during the contract period.

4.6.6. The Government may supplement the contractor’s workforce if Tier 1 Investigations or Secret Security Clearances are not received prior to the contract performance start date. The Government is not obligated to supplement to supplement the contractor’s workforce. The costs required to perform the services listed in the PWS shall be deducted from the contractor’s monthly payment if any delays in receipt of a favorable Tier 1 Investigation are due to the contractor’s late submission of requests or if an investigation reveals the contractor’s designated personnel are determined not eligible for clearance. Failure to provide sufficient personnel may also constitute default, which could permit the Government to default this contract for cause. Costs shall be deducted based on rates outlined in the applicable fiscal year Department of Defense (DoD) Military Personnel Composite Standard Pay and Reimbursement Rates.

4.6.7. Tier 1 Investigations or Secret Security Clearances required because of contractor personnel turnover shall not constitute an excuse for nonperformance of this contract. The costs for Government performance while contractor personnel are awaiting clearances shall be deducted from the contractor’s monthly payment based on actual costs incurred.

4.6.8. Non-Public Information. In performance of this contract, the contractor may have access to sensitive, non-public information. The contractor agrees (a) to use and protect such information from unauthorized disclosure IAW DODI

8582.01 - Security of Non-DoD Information Systems Processing Unclassified Nonpublic DoD Information, 9 December 2019; (b) to use and disclose such information only for the purpose of performing this contract and to not use or disclose such information for any personal or commercial purpose; (c) to obtain permission of the Government PM before disclosing/discussing such information with a third party; (d) to return and/or electronically purge, upon Government request, any non-public, sensitive information no longer required for contractor performance; and (e) to advise the CO and/or COR of any unauthorized release of such information. Upon request, the contractor shall have its employees assigned to this contract execute a non-disclosure agreement for delivery to the Government. The Government will require contractor personnel to sign a non-disclosure statement to protect non-public information of other contractors and/or the Government.

4.6.9. The contractor shall not divulge any financial, planning, programming, or budgeting information without the express consent of the Government as outlined in Operational Security (OPSEC) and Information Security regulations.

4.6.10. The contractor shall not transmit Controlled Unclassified Information (CUI) or legacy For Official Use Only information on networks not approved for this information.

4.6.11. The contractor shall ensure that personnel have the appropriate passes, badges, and identification to accomplish all services as specified in the PWS, to include but not limited to security badges/flight-line access badges.

4.6.11.1. Contractor personnel who possess any Government badges shall return these badges to the COR upon completion of this contract or upon termination of personnel.

4.6.12. Within 30 calendar days of their employment start date and annually thereafter, all contractor personnel shall complete Force Protection Training and Cyber Awareness Challenge Training, and provide the COR with the computer generated completion certificates. The website for these courses will be provided by the COR.

4.6.13. Contractor personnel shall protect their CAC login Personal Identification Number (PIN); and not share either their PIN or access to their GATES account.

4.6.14. The contractor shall participate in Random Antiterrorism Measure (RAM) activities to the best of their ability. The contractor shall not add additional staff to perform RAMs. The PWS airlift mission performance requirements take precedence over RAM activities. In no case, shall contractor participation in RAMs result in contractor personnel performing security guard functions.

4.6.15. The contractor shall provide the AMC Program Manager, CO, and COR an initial list of contractor personnel that includes at a minimum the following information: name (last, first, middle initial), primary position title, level of investigation/security clearance as well as date of approval, and date of on-site employment and termination not later than the contract performance start date; and provide an updated list within 24 hours of the employment and/or termination of contractor personnel.

4.6.16. Security requirements are identified in the DD Form 254, DOD Contract Security Classification Specification. A completed/signed DD Form 254 is attached to the contract.

4.6.17. The Contractor shall have a valid Facilities Clearance Level (FCL) of SECRET. Interim FCLs are acceptable provided they are not expired. FCL procedures and security guidelines for adjudicative requirements are outlined in 32 Code of Federal Regulations (CFR) Part 117, the National Industrial Security Program Operating Manual (NISPOM)and DoDM 5200.02, Procedures for the DoD Personnel Security Program (PSP). FCLs and Interim FCLs must be awarded by the Defense Security Service (DSS) or the PSMO-I. FCLs will be sponsored by USTRANSCOM thru DSS if the CO approves the action.

4.6.18. The contractor shall comply with the Security Agreement (DD Form 441), including the NISPOM and any revisions to the NISPOM, notice of which has been furnished to the contractor.

4.6.18.1. Subsequent to the date of this contract, if the security classification or security requirements under this contract are changed by the Government and if the changes cause an increase or decrease in security costs or otherwise affect any other term or condition of this contract, the contract shall be subject to an equitable adjustment as if the changes were directed under the Changes clause of this contract.

4.6.18.2. The contractor agrees to insert terms that conform substantially to the language of paragraphs 4.6.18. and 4.6.18.1., including this paragraph 4.6.18.2. but excluding any reference to the Changes clause of this contract, in all subcontracts under this contract that involve access to classified information.

4.6.19. The contractor shall comply with agency personal identity verification procedures identified in the contract that implement Homeland Security Presidential Directive-12 (HSPD-12), U.S. Office of Personnel Management, Credentialing Standards Procedures for Issuing Personal Identity Verification Cards under HSPD-12 and New Requirement for Suspension or Revocation of Eligibility for Personal Identity Verification Credentials, December 15, 2020 and Federal Information Processing Standards Publication (FIPS PUB) Number 201-3, Personal Identity Verification (PIV) of Federal Employees and Contractors.

4.6.20. The contractor shall insert the language in paragraph 4.5.17. in all subcontracts when the subcontractor is required to have routine physical access to a Federally-controlled facility and/or routine access to a Federally-controlled information system.

4.6.21. Handling and Protection of Non-Public Information. In performance of this contract, the contractor may have access to DOD Transactional Information (DTI), which for the purposes of this section shall mean any information developed or received in the course of planning, ordering, shipping, tracking, and invoicing in support of the requirements of this contract. To adequately protect this DTI, contractor information systems (IS) involved in the performance of this contract shall comply with the security requirements in the current version of the National Institute of Standards and Technology (NIST) Special Publication (SP) 800-171, “Protecting Controlled Unclassified Information (CUI) in Nonfederal Information Systems and Organizations” upon contract award. Compliance with NIST SP 800-171 measures is required at the prime contractor level and applies to subcontractors and other entities that the prime contractor engages with in order to meet the requirements of this contract.

4.6.21.1. Additionally, the contractor agrees to use such information only for the purposes of fulfilling the contracted requirements and to protect such information from unauthorized release or disclosure. Protection of the DTI does not abrogate any responsibilities of the contractor to comply with or implement additional cyber security requirements as part of generally accepted system security principles or as required by other categories of information that may be co-resident with the DTI on the contractor’s IS.

4.6.22. Operationally Critical Support. The services designated under this contract are “operationally critical support” as defined in DFARS 252.204-7012 Safeguarding Covered Defense Information and Cyber Incident Reporting.

4.6.23. Cyber Security Assessments and Mitigation Plans. The contractor shall provide a self-Assessment of its compliance with NIST SP 800-171 and present a Plan of Action that identifies any deviations, non-compliance, or proposed alternative means of compliance as well as plans for correcting non-compliant requirements to the contracting officer on (contracting officer insert compliance date from section 1.1.1) and then annually thereafter. The Self- Assessment and Plan of Action shall address all of the requirements in NIST SP 800-171. The table in Attachment 1 provides modified requirements of CUI/CDI specific controls from NIST SP 800-171 that will be used to evaluate compliance in a non-CUI/CDI environment. Additionally, at any time during the period of performance, when a contractor determines it is non-compliant with a NIST SP 800-171 requirement or an approved alternate means of compliance resulting in a High or Moderate Potential Impact as defined in NIST FIPS PUB 199, Standards for Security Categorization of Federal Information and Information Systems, the contractor shall submit a Plan of Action within 15 days of the determination of non-compliance.

4.6.23.1. Plans of Action and any requests to vary from NIST SP 800-171 shall be submitted to the contracting officer for…