Atch 1 - MISAWA PWS - AMENDED.2023.01.18.pdf

SOLICITATION: HTC711-23-R-C001 ATTACHMENT 1

18 January 2023

PERFORMANCE WORK STATEMENT

FOR

AIR TERMINAL GROUND HANDLING SERVICES

FOR THE

AIR MOBILITY COMMAND

AT

MISAWA AB JAPAN

1. DESCRIPTION OF SERVICES: The Contractor shall provide Air Terminal and Ground Handling Services (ATGHS) on behalf of the Air Mobility Command (AMC) in support of the Defense Transportation System (DTS) to include but not limited to all U.S. Government owned or operated aircraft, U.S. sponsored foreign government or civil aircraft, commercial contract aircraft, and commercial tendered aircraft, Misawa Air Base (AB), Japan. The Contractor shall facilitate on-time aircraft departures and maintain the capability to provide sustained ATGHS for a working Maximum on Ground (MOG), as defined in Appendix A, of one wide-body aircraft or the equivalent thereof. These services are considered to be operationally critical support as defined in DFARS 252.204-7012.

1.1. Air Terminal Operations Center (ATOC): The Contractor shall provide a control function that manages all information and terminal resources required to receive, document, plan, and move passengers, cargo, and mail, ensuring maximum aircraft utilization. The Contractor shall:

1.1.1. Gather, process, and disseminate information in accordance with (IAW):

- Air Force Instruction (AFI) 24-605, V2, Chapter 4, Section 4A;

- Headquarters (HQ) AMC/A4T policy, messages, memorandums, and directives

- HQ AMC/A4T policy, messages, memorandums, and directives

- Global Air Transportation Execution System (GATES).

The Contractor shall:

1.1.1.1. Provide the 618th Air Operations Center (AOC), 613 AOC/Air Mobility Division Manager (AMDM), and 35 Fighter Wing (FW) Command Post (CP) as appropriate, aircraft landing, block-in, block-out, and take-off times;

information concerning a potential aircraft delay, actual delay, or abort.

1.1.1.1.1. Contact the Contracting Officer’s Representative (COR) within 12 hours of an actual aircraft delay or abort.

1.1.1.2. Report all aircraft mishaps and incidents as well as unscheduled aircraft remaining overnight to AOC, 613 AOC/AMDM (as applicable), 35 FW/CP and COR.

1.1.1.3. Update, publish, and provide daily mission schedules, which cover the next seven calendar days, to agencies specified by COR.

1.1.1.4. Coordinate Special Assignment Airlift Mission requirements with the mission validator, Installation Deployment Officer (IDO), and deploying/redeploying unit.

1.1.1.5. Coordinate inbound and outbound clearance for explosives shipments and monitor the terminal’s explosive movement requirements and capability IAW AFI 24-605, V2, Chapter 4, Section 4A, paragraphs 4.6.2. and 4.6.3.

1.1.1.6. Coordinate mission planning, control, and execution. Establish and utilize Sequence of Events Checklists to track performance requirements within established aircraft ground times, facilitating on-time aircraft departures.

1.1.1.7. Prepare billing documents for services to non-Department of Defense (DoD) aircraft IAW AFI 24-605, V2, Chapter 4, Section 4A, paragraph 4.26.

1.1.1.7.1. Preparation of billing documents are not required for services rendered to non-DoD aircraft that are contracted by AMC on a planeload charter and/or aircraft that have a justifiable claim under other authorizations (i.e., joint-use agreement, treaty, cooperative military airlift agreement, non-AMC contract).

1.2. Load Planning: The Contractor shall plan, select, sequence, and monitor each aircraft passenger, cargo, and mail load IAW AFI 24-605, V2, Chapter 4, Section 4A, paragraphs 4.7. through 4.32., and HQ AMC/A4T policy, messages, memorandums, and directives, and GATES. The Contractor shall:

1.2.1. Obtain passenger deviations when moving hazardous material IAW AFI 24-605, V2, Chapter 4, Section 4A, paragraph 4.10.

1.3. Aircraft Services: The Contractor shall control and record movement of cargo and mail, provide cargo processing, special handling, and aircraft loading and unloading IAW:

- AFI 24-605, V2, Chapter 3;

- Defense Travel Regulation (DTR) 4500.9-R, Part II, Chapter 203, Section C, paragraphs 5., 6., 7., and 8.;

- DoDI 4515.13, Section 6

- Air Force Manual (AFMAN) 24-604

- HQ AMC/A4T policies, messages, memorandums, and directives

- GATES

1.3.1. The Contractor shall load and unload cargo on and off surface conveyances.

1.3.2. The Contractor shall provide technical assistance for preparation of hazardous materials marking, labeling, and documentation IAW AFMAN 24-604, and applicable intermediate changes and supplements. Inspect all hazardous material IAW AFMAN 24-604 before acceptance into the DTS. Use the International Air Transportation Association Dangerous Goods Regulation as applicable.

1.4. Passenger and Baggage Services: The Contractor shall provide a complete range of passenger and baggage services

IAW:

- AFI 24-605, V2, Chapter 2, Section 2A;

- Electronic Foreign Clearance Guide

- DoDI 4515.13, Sections 3, 4, 10, and 12

- United States Pacific Command Instruction (USPACOMINST) 0201.2

- HQ AMC/A4T policy, messages, memorandums, and directives

- GATES

1.4.1. The Contractor shall ensure passengers are knowledgeable of hazardous materials/dangerous goods that are acceptable to be carried for personal use in carry-on baggage and in checked baggage.

1.4.2. The Contractor shall maintain a Social Media website IAW AFI 24-605, V2, Chapter 2, Section 2A, paragraph 2.8.4.

1.4.3. The Contractor shall advertise the Interactive Customer Evaluation (ICE) program and distribute ICE cards provided by the COR.

1.4.4. The Contractor shall ensure the AMC Commander’s comment system is available to include: a current posted 730 AMS/CC picture, ample supply of blank AMC Form 253 “Air Passenger Comments”. The Contractor shall not accept the completed comment forms directly from passengers.

1.4.5. The Contractor shall open the passenger terminal arrivals area after Patriot Express terminating passengers depart to allow access between the departure area and arrivals area.

1.4.5.1. The Contractor shall assign an departures and arrivals area monitor.

1.4.5.1.1. The area monitor shall ensure the arrivals area main exit door (automatic glass door) is locked and door stanchions are placed to indicate the door is locked as well as the flight-line side doors are alarmed/activated prior to opening the door adjoining the departure and arrivals area.

1.5. Funds Handling. The Contractor shall provide funds handling services IAW AFI 24-605, V2, Chapter 2, Section 2A, paragraphs 2.81. through 2.106., and HQ AMC/A4T policy, messages, memorandums, and directives. The Contractor shall:

1.5.1. Verify checks using TELECHECK (or equivalent service) and/or the Government provided stamp.

1.5.1.1. Place the verification number and passenger processing agent’s initials on the upper right side of the check. Make a copy of the check with the verification number and processing agent’s initials; attach a copy of the orders, and place it in the flight folder.

1.5.2. Develop processes for accepting credit card payments and providing refunds.

1.5.2.1. Secure all credit card machines to prevent unauthorized use and/or loss.

1.5.2.2. Ensure credit card machines disconnected from the communication line are reconnected at least once daily to prevent loss of credit card machine memory.

1.5.3. Funds collected for meals shall be distributed to the In-flight Kitchen in accordance with local policy.

1.5.4. Funds Audit. Develop and implement internal audit procedures.

1.5.4.1. Audit all funds and supporting documentation prior to flight departure.

1.5.4.2. Account for TWCF Port Collections Cover Sheets, DD Forms 1131, SF 215, and applicable documentation using a Contractor developed control log.

1.6. Aero-medical Mission Support. The Contractor shall aid with loading/unloading of patients and aero-medical equipment.

1.7. Fleet Service: The Contractor shall provide fleet service to include, but not limited to, picking up, loading, and unloading fleet service equipment and supplies, air transportation galley/lavatory, portable lavatories, in-flight meal delivery, aircraft latrine and water servicing, and aircraft interior sanitation and cleaning IAW AFI 24-605, V2, Chapter 2, Section 2B. The Contractor shall:

1.7.1. Ensure waste from the lavatory service trucks is dumped at designated and certified waste disposal sites.

1.7.2. Remove all trash from aircraft, other than Commercial Aircraft. NOTE: Cleaning and catering of commercial aircraft is the responsibility of the carrier not the Contractor.

1.7.2.1. Maintain an international trash removal log, which includes, mission number, aircraft type, and number of bags of trash. Make the log available to the COR upon request.

1.7.2.1.1. Dispose of international trash by placing it in the international trash bin identified by the host base.

1.8. Exercises, Inspections and Deployments/Redeployments. The Contractor shall provide services up to 24 hours per day on an extended basis IAW Defense Transportation Regulation 4500.9-R, Part III, Mobility:

Chapter 303, Section B, paragraphs 2e(1), Section C, paragraph 2d(3)(a), paragraphs 3b (3 and 4), 5d(1)(c) except 2, and Figure 303-3 except item 13, 15, and Note .

- Appendix J, Section B;

- Appendix K;

- Appendix M, paragraph C.3. and Section D;

- Appendix O;

- Appendix P;

- Appendix S, Section D;

- Appendix U, Sections D and E;

- Appendix V, Sections A and G-I;

- Appendix X;

The Contractor shall:

1.8.1. Develop a Joint Inspection (JI) program to ensure a sufficient number of contractor personnel are JI certified to fulfill the requirements of this Performance Work Statement (PWS). Accomplish JI IAW DTR 4500.9R Part III, Chapter 303 and Appendix O.

1.8.1.1. Accomplish JI IAW DTR 4500.9R Part III for all unit moves.

1.8.1.2. Validate load plans IAW DTR 4500.9-R, Part III, Chapter 303.

1.8.1.3. Notify the deployed activity as applicable of frustrated cargo/equipment.

1.8.1.4. Provide technical assistance to deploying/redeploying units when requested.

1.8.2. Attend Exercise and Deployment meetings with the 35 FW Installation Deployment Officer (IDO), applicable Government unit/service representatives to coordinate DTR support requirements to include but not limited to Materials Handling Equipment (MHE), drivers, and load team personnel to accomplish the mission.

1.8.3. Provide a Ramp Coordinator IAW DTR 4500.9-R, Part III Chapter 303, Appendix U, Section D.

1.8.4. Provide a Load Team Chief when Government load teams are provided.

1.8.5. Provide MHE, drivers, and load team personnel to meet all aircraft services requirements only when the applicable Government unit/service has exhausted all efforts to meet DTR requirements and stated Government MHE, drivers, and load team personnel are not available during mission coordination with the contractor.

1.8.6. Upon completion of the JI process the 35 FW IDO will provide chalk monitor personnel to preclude tampering with the chalk. Chalks will only be relocated from the JI completed location when it impedes 35 FW mission requirements. Any relocation efforts shall be coordinated and the 35 FW IDO, and the applicable Government unit/service will provide MHE, drivers, and personnel to assist with the relocation effort, every attempt shall be made to limit the number of times a chalk must be handled prior to aircraft loading operations.

1.9. Reports, Records, and Electronic Data Interchange.

1.9.1. The Contractor shall prepare and submit the following reports within the periods stated IAW the specified publication, policy, message, or memorandum. A copy of reports identified with an * shall be provided to PM, COR Manager, and COR.

1.9.1.1. * Monthly Station Traffic Handling Report, HQ AMC-A4T(M) WRS (AMC Form 82) IAW AFI 24-605, V2, Chapter 4, Section 4B, paragraphs 4.36. through 4.36.2.

1.9.1.2. * Global Asset Reporting Tool (GART) AMC RCS: Monthly/Weekly Report, IAW AFI 24-605, V5, Chapter 4, Section 4B, paragraphs 4.14. through 4.14.3.

1.9.1.3. Mishandled Baggage Summary, (AMC Form 134a) IAW AFI 24-605, V2, Chapter 2, Section 2A , paragraphs

2.119. through 2.119.2.7.

1.9.1.4. *730 AMS Weekly Recap Report. Complete and forward every Tuesday by 1500L to 730 AMS Data Records and 730 AMS/CCE IAW current 730 AMS policy, messages, memorandums.

1.9.2. The contractor shall create, maintain, and dispose of Government-Required Records IAW AFI 24-605, V2, Chapter 4, Section 4B, GATES, and AMC/A4T policy messages, memorandums, instructions, and directives. The contractor shall provide the original record or a reproducible copy of any such record within two working days of receipt of the request.

The contractor shall:

1.9.2.1. Create a Consolidated Flight Package (CFP) (hard copy or digital) containing all applicable documentation for each mission.

1.9.2.1.1. Collect all mission documentation from work centers, perform a quality check and consolidate all documents for a single mission into one folder or envelope marked with the mission number. CFPs shall contain, at a minimum, one copy of each document (as applicable) listed in AFI 24-605, V2, paragraphs 4.39.1 – 4.39.9.

1.9.2.1.2. File and maintain each CFP by month- year, Julian day, and then by mission number. For those forms or documents that contain more than one mission, such as the AMC Form 68, Aerial Port Movement Log, use one folder under each Julian day for filing purposes. Documents shall be maintained in an active file consisting of documents from the current calendar year and an inactive file consisting of documents from the previous three years. This provides continuous access to three years of data at any one time. File names for scanned documents shall reflect the contents of the file and serve for easy retrieval of information.

1.9.2.2. Perform post flight procedures within 24 hours of aircraft departure unless a shorter period is directed by a governing directive.

1.9.2.3. Complete and file all flight transactions and related documentation within 48 hours of departure.

1.9.3. Research documentation retained by the contractor.

1.9.3.1. Respond to AMC/FMFAB requests within seven days of information/source documents request.

1.9.3.2. Prepare reports within 48 hours of request. Maintain a copy of all research requests for a period of 90 calendar days.

1.9.4. Audit and correct all errors and discrepancies within 24 hours of discovery or notification.

1.10. Communications Management and Information Systems. The Contractor shall interface with the Government communications representative(s) as required to manage the air terminal computer systems and ensure continued functionality.

1.10.1. Provide a GATES Workstation Area Security Officer (WASO) IAW GATES Manual.

1. 10.1.1. Provide a letter with the name of the GATES WASO and alternate(s) to the CO and COR 15 calendar days before the start of the contract. Submit an updated appointment letter as required.

1. 10.1.2. Immediately request assistance from HQ AMC/A4TI for software and hardware related problems, notify the COR of software and hardware related problems within 48 hours of the request for assistance, and ensure GATES trouble tickets are submitted to the GATES HELPDESK as required to ensure unresolved problems are identified and tracked until resolution is provided.

1. 10.1.3. Establish manual-processing procedures and provide uninterrupted service to the customer when GATES functionality is lost.

1. 10.1.3.1. Notify the COR when a loss of GATES functionality occurs and cannot be restored within 30 minutes.

1.11. Materials Handling Equipment (MHE) and Vehicle Operations/Maintenance. The Contractor shall inspect, operate, maintain, and provide preventive/routine maintenance for all MHE and vehicles listed in the PWS to ensure maximum availability and utilization IAW:

- AFI 23-302, Chapter 7, Section 7B, paragraphs 7.12 through 7.17

- Technical Orders (TOs), Instructions, and Operational Orders

- Installation Vehicle/MHE programs and policies

1.11.1. Maintain the appearance of MHE and vehicle/equipment. Cleaning and washing of MHE shall include their undercarriages.

1.12. Mechanized Material handling Systems (MMHS). The Contractor shall inspect, maintain, and provide preventive/routine maintenance for all MMHS listed in the PWS to ensure maximum availability and utilization IAW:

- AFI 24-605, V5, Chapter 4, Section 4F

1.13. Custodial Services. The Contractor shall ensure all Government provided equipment and facilities are clean.

1.14. Ground Maintenance. The Contractor shall maintain a safe and neat environment. At a minimum cut, rake, edge and pick-up grass; trim trees, bushes, hedges and shrubs; provide ice control measures and remove snow from all sidewalks, steps, drives and parking areas within 150 feet of all Government Furnished Facilities. Remove snow and ice within the freight yard to perform safe cargo handling operations.

1.15. Customer Service. The Contractor shall conduct tours for individuals and groups as coordinated by the COR.

2. SERVICE DELIVERY SUMMARY. (SDS). SDS represents the most important contract objectives and includes safety and security requirements, which are interwoven critical aspects of these objectives. The Contractor is fully expected to comply with all PWS requirements; however, the Government’s assessment of Contractor performance will focus mainly on these objectives.

2.1. A critical nonconformance cannot be corrected 1) without negative mission impact; and/or 2) adversely affects another Government agency’s ability to accomplish their mission; and/or 3) adversely affects the safety/security of personnel or resources.

2.2. A minor nonconformance cannot be corrected but is not likely to materially reduce the usability of the services for their intended purpose.

Performance Objective PWS Paragraph

Performance Threshold

1. Facilitate on-time aircraft departure. 1. No critical nonconformance (a delay which exceeds 60 minutes) and no more than 1 delayed mission caused by the Contractor each month.

2. Gather, process and disseminate information.

1.1.1. through 1.1.1.7.1.

No critical nonconformance and less than 4 minor nonconformances each month.

3. Provide load planning services. 1.2. through 1.2.1. No critical nonconformance and less than 3 minor nonconformances each month.

4. Provide aircraft services. 1.3. through 1.3.2. No critical nonconformance and less than 4 minor nonconformances each month.

5. Provide passenger and baggage services. 1.4. through 1.4.5.1.1.

No critical nonconformance and less than 4 minor nonconformances each month.

6. Perform funds handling. 1.5. through 1.5.4.2.

Funds were accounted for properly and deposited on-time each month.

7. Provide exercises, inspections, and deployments/redeployments services.

1.8. through 1.8.5.1.

No critical nonconformance and less than 3 minor nonconformances each month.

8. Manage reports, records, and electronic data interchange.

1.9. through 1.9.2.4.

No critical nonconformance and less than 8 minor nonconformances each month.

3. GOVERNMENT-FURNISHED MATERIALS, EQUIPMENT, FACILITIES, SERVICES AND TRAINING

3.1. Government-Furnished Materials (GFM): GFM, Appendix C-1, will be provided to the Contractor for the duration of the performance period of this contract. The Contractor and COR shall jointly inventory the initial stock of GFM provided NLT five working days before the contract performance start date. Any missing items shall be annotated on the inventory and the CO notified in writing. The Contractor shall sign a receipt for all materials provided by the Government.

3.1.1. The Contractor shall request additional materials by providing a written (email or memorandum) request to the COR at least 60 calendar days before the required delivery date of the materials, if additional materials are authorized by the contract. At the conclusion of the contract, the Contractor shall return all residual inventories to the Government.

3.1.2. The Contractor shall pack and move GFM as coordinated with the COR during facility renovations, improvements, or relocation efforts.

3.2. Government-Furnished Equipment (GFE): GFE, Appendix C-2, will be provided to the Contractor for the duration of the performance period of this contract. The Contractor and COR shall jointly inventory GFE NLT five working days before the performance start date; and annually thereafter NLT ten calendar days before completion of the contract period, including any option periods. The Contractor and the COR shall jointly determine the working order and condition of all equipment and document their findings on the inventory. The CO and PM shall be provided a copy of the inventory signed and dated by the COR and Contractor's representative receipting for all equipment provided by the Government; and, notified in writing when equipment is missing or not in working order. In the event of disagreement between the Contractor and the COR on the working order and condition of equipment, the disagreement shall be elevated to the CO.

3.2.1. The Contractor shall submit written (email or memorandum) requests for additional or replacement GFE to the CO, PM, COR Manager, and COR. Such requests shall specify the reason for the request. The Contractor shall prepare and turn in GFE approved for replacement or repair.

3.2.2. The Contractor shall pack and move GFE as coordinated with the COR during facility renovations, improvements, or relocation efforts.

3.3. Government-Furnished Facilities (GFF). GFF, Appendix C-3, have been inspected by the Government. The Government will correct hazards according to approved plans of abatement considering safety and health priorities should a hazard within a GFF be identified. The Government will provide dedicated Defense Switching Network telephone lines and appropriate computer network connections. The Contractor shall ensure that telephones and computers are only used for “Official Government Business”.

3.3.1. The Contractor shall furnish the CO and COR documentation describing, in detail, any modification requested before any modification of the GFF is performed by the Contractor at their expense. No alterations to the facilities shall be made without specific written permission from the CO. The Contractor shall return the GFF to the Government in the same condition as received, fair wear and tear and approved modifications excepted. GFF shall only be used in performance of this contract.

3.3.2. The Contractor shall make sure Contractor personnel practice utilities conservation to include water, electricity, and resources in all facilities as well as ensure that telephones are only used for “Official Government Business”.

3.3.3. The Contractor shall coordinate and provide assistance with the relocation of functional areas of operation as required within their existing capabilities. The Government will de-conflict coordinated relocation efforts with Contractor performance requirements and arrange for sufficient time to accomplish relocation efforts.

3.4. Government-Furnished Services.

3.4.1. Mail Service. Includes collecting, accepting, sorting, routing, and delivery of official mail.

3.4.2. Refuse Collection and Disposal. Includes collection and disposal of trash and waste materials.

3.4.3. Entomology Services. Includes abatement and control measures directed against insects, rodents, weeds, fungi, and other animals or plants that are determined to be undesirable in buildings, equipment, supplies, and on grounds.

3.4.4. Grounds Maintenance. Except where the PWS designates maintenance to the Contractor.

3.4.5. Police Services. Includes maintaining law and order, traffic management, vehicle decals, and parking pass services, as well as Force Protection inspections.

3.4.6. Safety Services. Includes operation of installation safety programs, educational support, and promotional efforts.

3.4.7. Fire Protection. Includes all normal services related to fire protection and fighting operations, alert service, and rescue operations. Also includes inspections for fire hazards, servicing of portable extinguishers, and related training programs.

3.4.8. Facility Maintenance and Minor Repair. Includes routine and cyclical preventive maintenance and minor repairs required to preserve or restore real property so it may be used for its designated purpose.

3.4.9. Disaster Preparedness. Includes operation of disaster preparedness programs and related services, equipment, and facility support for emergencies and contingency operations.

3.4.10. Environmental Compliance. Includes recycling and resource recovery programs, pollution prevention, environmental compliance, and programs aimed at management and control of hazardous materials. This service does not include clean up and disposal of hazardous materials.

3.4.11. Test Control Officer. Includes final examination administration for ATGHS correspondence and Web-based courses.

3.5. Government-Provided Training.

3.5.1. Government personnel will provide initial familiarization training at Misawa AB to Contractor personnel for the first 15 calendar days of the contract performance period. During this period, the Contractor is fully responsible for providing adequate personnel, supervision, and any items and services necessary to perform ATGHS as defined in this PWS. Training will include, but not be limited to, AMC operating procedures; documentation requirements; cargo/mail/ in-check, processing, preparation for airlift; passenger/baggage processing; JI processes; Load Team Chief requirements;

aircraft loading/unloading; records and reports requirements; GATES; and maintenance/operation of vehicles and equipment.

3.5.1.1. The Station Manager shall attend a weekly meeting with the COR to review training progress. Training may be terminated in less than 15 calendar days if agreed to in writing by the Contractor and Government.

3.5.2. Within seven calendar days prior to performance start, the Contractor shall designate in writing to the CO and COR Contractor personnel performing as joint-inspectors, hazardous materials inspectors, capability forecasters and/or load planners, and shall provide the CO and COR a current certificate of completion of the Transportation of Hazardous Materials Preparer’s Course or the Air Transportation of Hazardous Materials Inspector Course. For those Contractor personnel designated but not qualified or current, the Government will make available, throughout the term of the contract, required Hazardous Materials Inspector Course training to enable proper certification of Contractor personnel identified as JI, hazardous materials inspectors and/or load planners. The course duration is five academic days and is currently held at Ft Lee, VA and may be held at other locations world-wide.

3.5.2.1. Contractor personnel shall complete via Web-based Training the Air Transportation Hazardous Inspectors Course to maintain required certification to fulfill the requirements of the PWS for the duration of the contract. Certification requirements include a final exam to be administered by a certified Test Control Officer. The exam date/time shall be coordinated with the COR. The prerequisite for this course is successful completion of the in-residence Transportation of Hazardous Materials Preparer’s Course or the Air Transportation of Hazardous Materials Inspector Course.

3.5.3. Contractor personnel shall satisfactorily complete hazardous material handler training IAW AFMAN 24-604 prior to the start of the first contract period. The Contractor shall designate hazardous materials handlers in writing to the CO and COR.

3.5.4. Within seven calendar days prior to performance start, the Contractor shall designate in writing to the CO and COR personnel performing as Aircraft Load Planners. The Government will provide AMC unique aircraft load planning training during initial familiarization training, IAW AFI 24-605, V5, Chapter 2, Section 2I, paragraphs 2.18.1.3. through

2.18.2.4. The prerequisite for this course is successful completion of the in-residence Transportation of Hazardous Materials Preparer’s Course or the Air Transportation of Hazardous Materials Inspector Course.

3.5.5. The Contractor shall designate JI personnel in writing to the CO and COR NLT the first day of familiarization training. JI personnel will be provided Government training during the initial familiarization training period and annual training thereafter shall be conducted by the Contractor's qualified JI Instructor, reference requirements Appendix C-4, Government Joint Inspector Training Requirements. The prerequisite for this training is successful completion of the in-residence Transportation of Hazardous Materials Preparer’s Course or the Air Transportation of Hazardous Materials Inspector Course.

3.5.5.1. Within seven calendar days prior to performance start the Contractor shall designate JI Instructor(s)in writing to the CO and COR. The Government will make available, throughout the term of the contract, the Air Transportation Instructor Course (ATIC) to facilitate on-sight management of the JI program requirements. The course duration is five academic days and is currently held at the Expeditionary Center, Ft Dix, NJ or may be provided through a Mobile Training Team at a location within the Pacific Theater. The prerequisite for this course is current JI certification.

3.5.6. The Contractor shall designate MHE and Vehicle drivers in writing to the CO and COR no later than the first day of familiarization training. MHE and Vehicle drivers will be provided Government training during the initial familiarization training period and training thereafter shall be conducted by the Contractor's instructors.

3.5.7. The Contractor shall designate in writing to the CO and COR records management and publications library management, who will be provided Government training during the initial familiarization training period and training thereafter shall be conducted by the Contractor.

3.5.8. The Contractor shall designate in writing Load Team Chief personnel to the CO and COR no later than the first day of familiarization training. Load Team Chief personnel will be provided Government training during the initial familiarization training period and annual training thereafter shall be conducted by the Contractor's qualified Load Team Chief Instructor, reference requirements Appendix C-5, Government Load Team Chief Training Requirements.

3.5.9. Training requirements shall be coordinated with the COR.

3.5.10. The Government will not charge an attendance fee for the Air Transportation of Hazardous Materials Inspector Course and AMC ATIC Course.

4. GENERAL INFORMATION: The Contractor shall provide all technical support, personnel, supervision, equipment, tools, materials and other items and services, (except as specified within the contract as GFM, GFE, GFF, Government- Furnished Services, and Government-Provided Training), as required, to perform ATGHS as defined in this PWS, in support of the DTS.

4.1. Contractor Personnel. The Contractor shall provide a Station Manager and Alternate Station Manager(s) who shall be responsible for the performance of the work. The Station Manager and Alternate Station Manager(s) shall be U.S.

Citizens each with a Secret Security Clearance. The name of these persons shall be designated in writing to the CO, PM, COR Manager, and COR 10 workdays prior to the contract performance start date.

4.1.1. The Station Manager/Alternate Station Manager(s) shall have full authority to act for the Contractor on all contract matters relating to the daily operation of this contract.

4.1.1.1. The Station Manager/Alternate Station Manager(s) shall either be present on the work site or able to respond to the work site within one hour of notification by the Government; and, shall read, write, speak, and understand English in order to use technical manuals and references, as well as communicate effectively.

4.1.1.2. The Station Manager/Alternate Station Manager(s) shall at a minimum attend base logistics, transportation, deployment, exercise, safety, and force protection meetings.

4.1.2. The Contractor shall meet with the CO, PM, COR Manager, COR, and other Government personnel as required by the CO.

4.1.3. The Contractor shall ensure all personnel are qualified for their positions, provide verifying documentation to the CO upon request; and, able to read, write, speak, and understand English in order to use technical manuals/references and communicate effectively. The Contractor shall notify the CO, PM, COR Manager, and COR of the departure of any manager or supervisor and identify their substitution or replacement within seven working days.

4.1.3.1. The Contractor shall ensure adequate contractor personnel retain, as applicable, current and valid certificates, identification cards, licenses, badges, and clearances prior to commencing performance and to fulfill the requirements of the PWS for the duration of the contract.

4.1.3.1.1. The Contractor shall ensure government-furnished vehicle operators have a valid license IAW AFMAN 24-306, paragraph 3.10.

4.1.4. Contractor personnel shall present a neat appearance. Contractor personnel shall wear a commercial airline equivalent uniform, to include outer garments, (appropriate for the specific functions performed) bearing the name of the company.

4.1.4.1. All Contractor personnel shall wear a name tag. The Station Manager/Alternate Station Manager(s) name tag shall identify their position.

4.2. Hours of Operation. The Contractor shall staff the ATOC function 24 hours a day, 7 days a week. All other functions shall be staffed, and services provided 0600-1800 local time Monday through Friday and outside of these established operating hours to meet specific mission requirements. Services are considered essential contractor services which support mission essential functions as defined in DFARS 252.237.7023.

4.2.1. The Contractor shall provide the CO, COR, Misawa Air Base Operations, Command Post, 730 AMS/ATOC, and AOC with the means and information needed to contact the Station Manager/Alternate Station Manager(s) around the clock. The Contractor may provide stand-by personnel when coordination with the AOC, COR, and local customers indicates performance of service is not required during U.S. Federal, Japanese holidays and the 35 FW down-days.

4.2.2. Force Augmentation. AMC reserves the right to insert personnel to augment Contractor operations. The senior AMC representative, in coordination with the Station Manager or Alternate Station Manager, has overall management responsibility for prioritizing workload and resources. The Contractor shall cooperate with augmentees and render any assistance necessary (as directed by the CO) to ensure there is no degradation of services to include, but not limited to, the use of GFM, GFE, Contractor-Furnished Equipment, and GFF. Failure of the Government to provide force augmentation shall not constitute an excuse for nonperformance of this contract. If the government is forced to provide augmentation due to contractor personnel shortages, the costs for Government performance shall be deducted from the Contractor’s monthly payment based on rates outlined in the applicable fiscal year Department of Defense (DoD) Military Personnel Composite Standard Pay and Reimbursement Rates (currently located at https://comptroller.defense.gov/Financial- Management/Reports/rates2023/).

4.3. Training. The Contractor shall be responsible for all Contractor personnel training, certification, licensing, and proficiency, unless otherwise specified in the contract; and pay all costs incurred for training required by this PWS for the duration of the contract. The Contractor shall:

4.3.1. Develop an aircraft load planners’ program to ensure a sufficient number of Contractor personnel complete required training, IAW AFI 24-605, V5, Chapter 2, Section 2I, paragraphs 2.18.1.3. through 2.18.2.4.

4.3.2. Prior to performance under the contract, develop a Joint Inspection program to ensure a sufficient number of Contractor personnel complete required JI certifications IAW PWS Appendix C-4, Government JI Training Requirements, to fulfill the requirements of this PWS for the duration of this contract.

4.3.2.1. Utilize the HQ AMC/A4TS approved JI course curriculum.

4.3.3. Prior to performance under the contract, develop a Government-Furnished MHE and Vehicle Drivers Program using the AMC Lesson Plans and Qualification Training Packages provided by the COR.

4.3.3.1. Ensure all drivers are properly trained and certified before operating any Government-Furnished MHE or Vehicles; and, complete annual driver’s refresher training.

4.3.3.1.1. Personnel who fail initial or annual drivers refresher training will re-accomplish prerequisite MyLearning courses, attend the initial training course, and driving competency evaluation.

4.3.4. Provide the CO and COR a list, designated in writing, of qualified personnel fulfilling the following PWS requirements: Hazardous Materials Inspectors/Handlers, Aircraft Load Planner Instructors/Aircraft Load Planners, JI Instructors/Inspectors, Load Team Chiefs, and MHE and Vehicle Instructors/Drivers.

4.3.4.1. The Contractor shall provide the COR an initial list of Contractor personnel fulfilling these PWS requirements not later than the contract performance start date and provide an updated list within 24 hours of the employment, termination, and/or decertification of Contractor personnel. This list shall include at a minimum the following information:

certification date, certification expiration date, and required refresher training date.

4.4. Quality Programs.

4.4.1. The Contractor shall utilize his or her commercial quality control program and procedures to identify, prevent, and ensure non-recurrence of defective services.

4.4.2. When the Contractor is augmented with military personnel, both parties will be working simultaneously toward the same performance objectives. When defects are noted, the cause will be evaluated. Only defects that are clearly the sole responsibility of Contractor personnel will be documented as deficient Contractor performance. The Contractor shall not be held accountable for any defect if the responsibility cannot be readily determined.

4.5. Safety. The Contractor shall comply with the latest applicable Federal, State, Air Force, AMC, and Installation, regulations, instructions, policies, management plans, and requirements regarding personnel health, occupational and operational safety, and airfield operations. The COR shall provide copies of publications not available on the web and updates as they become available. The Contractor shall:

4.5.1. Ensure work performed does not expose personnel or property to hazards, risk of injury, or damage. The Government safety program manager may conduct periodic and no-notice visits to the Contractor work site. Anyone may cease operations immediately if an unsafe act is observed, a dangerous situation is believed to exist, or established regulations, instructions, policies, management plans, and requirements are not being met.

4.5.1.1. Develop checklists using relevant safety guidance to brief personnel on hazards associated with air terminal and flight line operations.

4.5.1.2. Ensure Personal Protective Equipment is available and properly used.

4.5.2. Be responsible for the environmental compliance with recycling and resource recovery programs, pollution prevention, environmental compliance, clean-up and disposal of hazardous materials, and programs aimed at management and control of hazardous materials as well as the proper storage of any hazardous material used by the Contractor.

4.5.3. Maintain eye wash stations, hazardous clothing kits, hazardous spill kits, and fall restraint harnesses; and, inspect each monthly or more frequently, as required.

4.5.4. Maintain a Safety Data Sheet (SDS), Occupational Safety and Health Administration (OSHA) Form 20 for each hazardous or potentially hazardous material or chemical to be utilized by the Contractor.

4.5.5. Be responsible for briefing and ensuring the Contractor personnel adhere to the traffic rules and regulations.

4.5.6. Report hazardous situations or events which cannot be eliminated immediately to the COR, COR Manager, and AMC Program Manager.

4.5.6.1. Deliver a written report within 12 hours, which includes, at a minimum, the following: a) date and time, b) situation or event, c) personnel and resources involved or affected, and d) a narrative description.

4.5.7. In the event of an incident/accident involving personnel and/or property, notify the COR telephonically within 30 minutes and provide them a synopsis of the incident.

4.5.7.1. Deliver a written incident/accident report to the COR within twenty-four (24) hours, which includes the following:

a) date and time of occurrence, b) place of occurrence, c) a list of personnel directly involved, d) a narrative description of the incident/accident that includes a chronological order of the circumstances, and e) recommended steps to prevent future incidents of the same nature.

4.5.8. Notify Fire Prevention Office 72 hours in advance when the occupant load for Bldg. 943 may be exceeded.

4.6. Security. The Contractor shall comply with the applicable DoD, USAF, AMC, Pacific Air Forces, and Installation Instructions, regarding Operational, Physical, and Communications Security as well as the Anti-terrorism/Force Protection Programs.

4.6.1. The Contractor shall ensure all Contractor personnel employed to perform contract requirements have a successfully completed Tier 1 Investigation or Secret Security Clearance on file, obtain a Common Access Card (CAC) and Synchronized Pre-deployment and Operational Tracker (SPOT) Letter of Authorization (LOA).

4.6.2. Upon contract award, the contractor shall submit the full names, Social Security Numbers, dates of births, and places of births TASS Form 1 for of all United States citizen contractor personnel, requiring a CAC to the USTRANSCOM Trusted Associate Sponsorship System (TASS) Trusted Agent (TA). The TA will use that information to create the CAC application in TASS and forward information to USTRANSCOM Protection and Response (TCCS/PR) office / (transcom.scott.tccs.mbx.protection-services-center@mail.mil) for vetting through Defense Information System for Security (DISS) to ensure investigative and clearance requirements have been satisfied. An Optional Form 306, Declaration for Federal Employment, may be required for some contractor employees. USTRANSCOM TA will notify the contractor’s FSO when an Optional Forms 306 is required. Contractor personnel without the required completed background investigation or security clearance shall be denied the ability to work in support of this PWS. The contractor shall follow these procedures whenever hiring new employees to work under this contract. A TASS Form 2, CAC Reverification/Retrieval, shall be submitted to the TA on a semi-annual basis, for purposes of reverification.

4.6.2.1. Contractor employee background investigations in DISS must reflect either an open, closed, or adjudicated status or a prior favorable adjudication for deferred reinvestigations that are out of scope. Existing eligibility remains valid until the individual is removed from continuous evaluation, no longer has any DoD affiliation, or has their eligibility suspended or revoked. Contractor personnel with an incident report(s) posted in DISS will not be permitted to work under this contract until Personnel Security Management Office for Industry (PSMO-I) adjudicates the incident report. Interim security clearance requests are only accepted if they have been opened with OPM in DISS. No exceptions to these rules will be allowed by USTRANSCOM/J3-MP.

4.6.2.1.1. Contractor personnel required to access, handle, or transport classified material or equipment must have a Secret Clearance posted in DISS, an Interim Secret Clearance is not authorized.

4.6.3. Contractor personnel will be loaded into TASS with an expiration date on their CAC for a period not to exceed three years upon notification by the SSC that Contractor personnel meet the investigative requirements. Once approved by the TA, the contractor employee may go to the nearest Real-Time Automated Personnel Identification System (RAPIDS) / Defense Enrollment Eligibility Reporting System (DEERS) office for CAC issuance.

4.6.4. Upon completion of this contract or upon termination of personnel, all Contractor personnel who possess CAC cards shall return these cards to the COR.

4.6.4.1. The CO may delay final payment under a contract if the Contractor fails to comply with these requirements.

4.6.5. Contractor personnel shall be removed and barred from the worksite if the Government notifies the Contractor that the employment or the continued employment of the individual is prejudicial to the interests or endangers the security of the United States of America to include but not limited to security deviations/incidents and credible derogatory information obtained on Contractor personnel during the contract period.

4.6.6. The Government may supplement the Contractor’s work force if Tier 1 Investigations or Secret Security Clearances are not received prior to the contract performance start date. The costs required to perform the services listed in the PWS shall be deducted from the Contractor’s monthly payment if any delays in receipt of Tier 1 Investigations are due to the Contractor’s late submission of requests or if an investigation reveals the Contractor’s designated personnel are determined not eligible for clearance. Costs shall be deducted based on rates outlined in the applicable fiscal year Department of Defense (DoD) Military Personnel Composite Standard Pay and Reimbursement Rates.

mailto:transcom.scott.tccs.mbx.protection-services-center@mail.mil

4.6.7. Tier 1 Investigations or Secret Security Clearances required because of Contractor personnel turnover shall not constitute an excuse for nonperformance of this contract. The costs for Government performance while Contractor personnel are awaiting clearances shall be deducted from the Contractor’s monthly payment based on actual costs incurred.

4.6.8. Non-Public Information. In performance of this contract, the Contractor may have access to sensitive, non-public information. The Contractor agrees (a) to use and protect such information from unauthorized disclosure IAW DoDI

8582.01 - Security of Non-DoD Information Systems Processing Unclassified Nonpublic DoD Information, 9 December 2019; (b) to use and disclose such information only for the purpose of performing this contract and to not use or disclose such information for any personal or commercial purpose; (c) to obtain permission of the Government PM before disclosing/discussing such information with a third party; (d) to return and/or electronically purge, upon Government request, any non-public, sensitive information no longer required for Contractor performance; and (e) to advise the CO and/or COR of any unauthorized release of such information. Upon request, the Contractor shall have its employees assigned to this contract execute a non-disclosure agreement for delivery to the Government. The Government will require Contractor personnel to sign a non-disclosure statement to protect non-public information of other Contractors and/or the Government.

4.6.9. The Contractor shall not divulge any financial, planning, programming, or budgeting information without the express consent of the Government as outlined in Operational Security and Information Security regulations.

4.6.10. The Contractor shall not transmit Controlled Unclassified Information (CUI) on networks not approved for this information or on Contractor networks without the approval of USTRANSCOM/FP.

4.6.11. The Contractor shall ensure that personnel have the appropriate passes, badges, and identification to accomplish all services as specified in the PWS, to include but not limited to security badges/flight-line access badges.

4.6.11.1. Contractor personnel who possess any Government badges shall return these badges to the COR upon completion of this contract or upon termination of personnel.

4.6.12. Within 30 calendar days of their employment start date and annually thereafter, all Contractor personnel shall complete Annual Security Awareness, OPSEC, DOD Antiterrorism Level I, Active Shooter, Emergency Operations and any Security Stand-down Day Training scheduled by the local Commander. The training web site will be provided by the

COR.

4.6.12.1. The Contractor shall provide the Antiterrorism Level I training certificate to the COR.

4.6.13. Within 30 calendar days of their employment start date and annually thereafter, all Contractor personnel shall complete Information Awareness Training and provide the COR with the computer generated completion certificates. The website for these two courses, DoD Cyber Awareness Challenge and Security Administration, will be provided by the

COR

4.6.13.1. Contractor personnel shall protect their CAC login Personal Identification Number (PIN); and not share either their PIN or access to their GATES account.

4.6.14. The Contractor shall participate in Random Anti-Terrorism Measure (RAM) activities to the best of their ability.

The Contractor shall not add additional staff to perform RAMs. The PWS airlift mission performance requirements take precedence over RAM activities.

4.6.15. The Contractor shall provide the CO, PM, COR Manager, and COR an initial list of Contractor personnel which includes at a minimum the following information: name (last, first, middle initial), primary position title, level of investigation/security clearance as well as date of approval, passport number and visa expiration date, SPOT LOA issue date, and date of on-site employment and termination NLT the contract performance start date; and, provide an updated list within 24 hours of the employment and/or termination of Contractor personnel.

4.6.16. Security requirements are identified in the DD Form 254, DoD Contract Security Classification Specification. A completed/signed DD Form 254 is attached to the contract for review.

4.6.17. The Contractor shall have a valid Facilities Clearance Level…