Appendix J – Previous CSRT 2026 QA Document.docx

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Attached to
Waupaca County Shared Ride Transit Service RFP
Solicitation number
25-007-41
Issued by
Winnebago County, Wisconsin

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This document is a Question and Answer addendum for the CSRT 2026-2 Request for Proposals issued by a Wisconsin County for transportation services. The RFP solicits contracted transportation services including ride-sharing operations, vehicle deployment, technology platform management, and ancillary services such as prescription and package delivery. The County is providing five leased vehicles for contractor deployment, with deployment discretion granted to the selected contractor. The service requirements include compliance with ADA standards, curb-to-curb transportation, a 15-minute pickup window standard, and integration with a technology platform supporting passenger and driver applications, scheduling, reporting, vehicle tracking, and fare payment capabilities. All drivers must be W-2 employees rather than independent contractors. Historical and projected ride volume data is provided in Appendix O. The deadline for submitting questions for the current CSRT 2026-2 RFP is October 24, 2025, at 4:00 PM Central Time. No bidders conference or pre-bid meeting is scheduled; questions must be submitted through the process outlined in the RFP.

The County will handle fare structure integration and fare reconciliation directly; the contractor is responsible for managing reconciliation and reporting of all fare types and payment methods including cash, card, vouchers, and third-party payers. Call center operations may be conducted through a centralized national or regional facility with no geographic requirement mandating a Wisconsin location. The anticipated service partners include Wisconsin Veterans Home – King, ThedaCare, and local pharmacies for package and prescription delivery services. Revenue-sharing expectations for package delivery services are outlined in section 6.19(g) of the RFP. Specific performance metrics include on-time performance standards, with enforcement and penalty provisions detailed in section 6.27 and Appendix G. This document represents clarifications from a previous RFP iteration and is provided for informational purposes only for the current solicitation cycle.

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Other files

File Type Posted
CSRT 2026-2 Final.docx DOCX document
Appendix A - Pricing Proposal.xlsx XLSX spreadsheet
Appendix I - Federal Clauses.pdf PDF
Appendix O - Waupaca County Wisconsin Transportation.pdf PDF

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SOLICITATION QUESTION AND ANSWER

Please note: This Q&A document was posted during the previous CSRT 2026 RFP posting. This document is for informational purposes only.

The LAST DAY TO SUBMIT QUESTIONS for the current CSRT 2026-2 is 10/24/2025 by 4 PM CT

Quest. No.
Question
Answer
1.
Can the County clarify whether all 5 of the listed County-leased vehicles (Appendix L) are expected to be deployed daily, or are they intended as supplemental or backup vehicles?
The deployment of the county vehicles is at the discretion of the Contractor. Please see section 6.11.
2.
Are there minimum requirements for how many of the leased vehicles must be in service at all times?
Please see section 6.11.
3.
Can the County provide historical or projected ride volume by day of week and time of day?
Please see Appendix O, pages 96-97.
4.
What is the average number of rides per hour historically delivered or anticipated under this program?
Please see Appendix O, pages 96-97.
5.
Are there projections for ride growth during the base contract or option years?
Please see Appendix O, pages 96-97.
6.
Is the vendor required to staff a live call center within Wisconsin, or can calls be routed through a centralized national or regional facility
There is no location requirement.
7.
What are the expected average and peak call volumes per day and per hour?
8.
Does the County have a preference for the technology vendor or dispatch platform, or are all compliant third-party SaaS solutions acceptable?
Please see Appendix P for requirements.
9.
Can the County confirm whether the technology platform is expected to include both passenger and driver apps, and must it include scheduling, reporting, vehicle tracking, and fare payment in a single system?
Please see Appendix P for requirements.
10.
Will the County handle fare reconciliation directly or is the vendor expected to manage reconciliation and reporting of all fare types and payment methods (cash, card, vouchers, third-party payers)?
Please see section 1.1 and 7.23.
11.
Will the County provide a fare structure for integration into the technology platform?
Please see section 6.10.
12.
Will the County accept contractors using independent driver networks if all compliance elements are met (background checks, DOT physicals, drug/alcohol testing, etc.)?
No.
13.
Are all drivers required to be W-2 employees, or are 1099 contractors acceptable?
All drivers must be employees.
14.
Is there a minimum percentage of vehicles required to be ADA-compliant in addition to the leased WAV from the County?
Please see RFP for requirements. If it is not listed in the RFP, then it is not required.
15.
Are companion rides or door-through-door assistance required beyond curb-to-curb service for ADA riders?
Please see RFP for requirements. If it is not listed in the RFP, then it is not required.
16.
Will the County provide any marketing materials or co-branded outreach campaigns, or is all marketing the responsibility of the contractor?
Please see section 1.1.
17.
Can you share expectations for vendor-led outreach, such as community events, onboarding seniors, etc.?
Please see RFP for requirements. If it is not listed in the RFP, then it is not required.
18.
If the vendor chooses to implement prescription/package delivery, does the County have specific partners (e.g., pharmacies) it would like the vendor to coordinate with?
The agency anticipates services may include the Wisconsin Veterans Home – King, ThedaCare, as well as pharmacies within the County.
19.
What reporting or revenue-sharing model would be expected for package delivery?
Please see section 6.19 g.
20.
What are the historical on-time performance rates and what enforcement or penalties apply if the 15-minute pick-up window standard is missed?
This is a new program with these specific requirements. Please see section 6.27 and appendix G.
21.
Could you please let us know if a bidders conference is being planned or if there's an alternative way for us to submit questions and gather more information about the tender requirements?

No bidders conference is planned. The RFP includes a specific process to submit questions.

22.
Will there be a pre bid meeting?
No

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