Appendix D- NJWIC MIS Executive Summary DEC 2024.pdf
PDF 958 KB Posted
- Attached to
- Contract RFP/SC-SBE NJ|26-TELE-137847
- Contract number
- 26-TELE-137847
- Issued by
- New Jersey
About this file
Document Summary
The NJWIC MIS Executive Summary for December 2024 is a performance and activity report for the New Jersey Women, Infants, and Children (WIC) Management Information System (MIS) project. The document is issued by CMA, the contractor managing the system, and reports on monthly activities, accomplishments, and operational metrics for the state of New Jersey's WIC program. The report covers system development, technical support, customer service operations, and project initiatives for the WIC MIS platform and related modules including Farmers Market, Senior Farmers Market, and vendor web portals.
During December 2024, CMA completed development and testing of January release items across multiple system areas, including Clinic (3 updates), Admin (1), Farmers Market (2), Senior Farmers Market (2), Nutrition (1), Vendor (1), and VendorWeb (6), with user acceptance testing conducted in preparation for the January 9, 2025 release. The contractor completed 1,452 work items throughout 2024. Technical support included Medicaid file loads, data analysis projects, formula rebate processing, and signature pad validation. The Participant Portal processed 937 submissions during December and 14,012 year-to-date submissions since January 2024. Customer care operations handled 275 total calls, opened 293 tickets, and closed 283 tickets during the month, with primary demand from NJ WIC users (268 calls), followed by vendors (5) and farmers (2). Ongoing project initiatives for January 2025 include Farmer Market Compliance Buy, eFMNP QR Code updates, Signature Pad Integration, Scanner Integration, Food Package Support Analysis, Vendor Peer Group Update scheduled for January 20, 2025, and LA Appointment Related Changes with status to be determined.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| T2904 OfferandAcceptance_Signed~2.pdf | ||
| T2904 Price Sheet 6.20.26.xlsx | XLSX spreadsheet | |
| T2904 State Standard Terms and Conditions.pdf | ||
| Appendix A - MIS_Features_and_Functions_Catalog.xlsx | XLSX spreadsheet | |
| Appendix F - Deliverables Schedule Project Initiation Phase.docx | DOCX document | |
| Appendix C- NJWIC MIS Executive Summary NOV 2024.pdf | ||
| Appendix G -Server Specifications.xlsx | XLSX spreadsheet | |
| T2904 Award Summary 6.20.26.docx | DOCX document | |
| Appendix B - System Functions to be Preserved~2.docx | DOCX document | |
| Appendix E FNS-WIC Federal Procurement Clauses.pdf | ||
| T2904 Bid Solicitation 11.14.25~1.docx | DOCX document |
Show all 11
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
NJWIC MIS Executive Summary DEC 2024.docx
Executive Summary
Major accomplishments during December 2024:
CMA completed the development and testing of the January release items which included updates for the following areas: Clinic (3), Admin (1), Farmers Market (2), Senior Farmers Market (2), Nutrition (1), Vendor (1), and VendorWeb (6). The proctored UAT sessions were held to support the UAT testing process in preparation for the January 9, 2025 release. Additionally, research is underway for future enhancements to the SFM Module and eFMNP processing.
Below is a snapshot of the work activity supported for the month of December 2024.
Technical Support Activities for the NJ WIC MIS Project:
Medicaid files were loaded on 12/10 & 12/24/24.
Nutrition Adhoc – Provided a list of all current eWIC 6–11-month food packages - 18372 Completed Data Analysis support for the Rutgers/CIAO Grant - 17601 Support Changes to the Formula Rebate Dates in Finance - 18448 3rd Party Email Cleanup on Participant Portal (Data Cleanup) - 18343 Finance - Formula Rebate Extract Correction - 18399 Support Enhanced Password Reset Update in NJ WIC MIS - 18290 Signature Pad Testing and Validation - 16656 SFM - Change Display to Improve flow for both new and existing participant records -
18353 Proctored UAT Support for the January 2025 Release.
CMA has completed 1452 work items throughout 2024.
Participant Portal Activity: The following counts represent the requests for WIC benefits through the NJ Participant Portal.
Count of Participant Portal submissions this month: 937 Count of Participant Portal submissions YTD (since Jan 2024): 14,012 Total Count of Participant Portal submissions: 47,888
Participant Portal 3rd Party Referrals:
3rd Party Referrals this month: 78 2024 Client Referrals YTD: 807 Total Count of Referrals: 1,306
CMA Customer Care:
The Customer Care Summary represents the Call Center activity during the previous month.
Summary of Help Desk items:
275 – total calls handled 293 - Tickets opened during this past month 283 - Tickets have been closed
Call Center Activity By Queue:
275 - Total Calls Handled 2 - NJ Farmers 5 - NJ Vendors
268 - NJ WIC
0 - SFM
The following graphs provide a picture of the support distribution upon the four user groups receiving calls into the Help Desk.
Figure 1 – Call Center Activity by Call Center Queue
The above graph shows call center activity based upon the Call Center Queue into the Help Desk: NJ WIC, VW, SFM, FM.
The following graph provides a snapshot of Call Center Activity by month.
Figure 2 – Call Center Activity by Call Center Queue
The Tier2 tickets reflect work that requires additional analysis and/or development support to correct records, research issues raised or complete adhoc requests.
Figure 3 - Count of Tier 2/3 tickets within the Last Year
Future/On-Going Work Items for January 2025:
Upcoming Project Initiatives TFS # Status Farmer Market Compliance Buy 2900 BRD in Progress eFMNP QR Code LDTU Update 18489 Under Analysis Signature Pad Integration (new model) 16656 Initial testing proved successful functioning.
Testing in progress.
Scanner Integration (new model) 16656 Will assign to Dev for integration analysis.
Food Package Support Analysis 18183 Data analysis Vendor Peer Group Update for Jan 30, 2025 16839 Scheduled for 1/20/25 LA Appointment Related Changes 18435 TBD
File details come from the government source that posted it. Updated .