Appendix C- NJWIC MIS Executive Summary NOV 2024.pdf
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- Contract RFP/SC-SBE NJ|26-TELE-137847
- Contract number
- 26-TELE-137847
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- New Jersey
About this file
This is an executive summary report of the New Jersey Women, Infants, and Children (NJWIC) Management Information System (MIS) for November 2024, prepared by CMA (Computer Management Associates). The document details operational accomplishments, system performance metrics, and ongoing initiatives for the state's WIC program administration.
During November 2024, CMA completed a significant system upgrade on November 7th in response to USDA Monitoring and Evaluation findings, implementing changes to lead screening, immunization processing, and drug and alcohol abuse referrals. CMA has completed 1,313 work items throughout 2024, with 264 items currently in the operations backlog categorized by work type. The Participant Portal processed 911 submissions in November, with year-to-date submissions of 13,075 and a cumulative total of 46,951 requests since inception. Third-party referrals totaled 59 for the month and 729 year-to-date. Farmer market redemptions in November reached $237,147.37 across FM and SFM categories, processed by 146 active farmer redemption users. Customer care operations handled 209 total calls in November, with 222 tickets opened and 215 closed, distributed across NJ WIC (197 calls), NJ Vendors (9 calls), SFM (2 calls), and NJ Farmers (1 call). Tier 2/3 tickets requiring additional analysis or development support numbered 48 in November. Future work initiatives include the SFM Family Info/Participant Registration (TFS #18353, BRD signed by NJ), Farmer Market Compliance Buy (TFS #2900, under analysis), eFMNP QR Code LDTU Update (TFS #18489, under analysis), and signature pad and scanner integration projects with new models currently in testing phases.
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Other files
| File | Type | Posted |
|---|---|---|
| Appendix D- NJWIC MIS Executive Summary DEC 2024.pdf | ||
| T2904 OfferandAcceptance_Signed~2.pdf | ||
| T2904 Price Sheet 6.20.26.xlsx | XLSX spreadsheet | |
| T2904 State Standard Terms and Conditions.pdf | ||
| Appendix A - MIS_Features_and_Functions_Catalog.xlsx | XLSX spreadsheet | |
| Appendix F - Deliverables Schedule Project Initiation Phase.docx | DOCX document | |
| Appendix G -Server Specifications.xlsx | XLSX spreadsheet | |
| T2904 Award Summary 6.20.26.docx | DOCX document | |
| Appendix B - System Functions to be Preserved~2.docx | DOCX document | |
| Appendix E FNS-WIC Federal Procurement Clauses.pdf | ||
| T2904 Bid Solicitation 11.14.25~1.docx | DOCX document |
Show all 11
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NJWIC MIS Executive Summary NOV 2024.docx
Executive Summary
Major accomplishments during November 2024:
CMA completed a significant upgrade on 11/7/2024 to the NJWIC MIS System in response to M&E findings required by the USDA.
Lead Screening Changes 16447 Immunization Changes 16446 Change Referrals Screen to Support Drug & Alcohol Abuse 16448
Technical Support Activities for the NJ WoW Project:
Medicaid files loaded: 11/4/24, 11/22/2024 Provided technical feedback for the Nutrition New Food Package Analysis Project.
Finance – Analysis of Participation Concerns – 18294 Vendor Peer Group Update/Analysis and Script for QA Completed – 16839 Corrected 3rd Party Requests from the Food Bank Team – 18343 Research and Query support for Rutgers/CIAO Grant Request – 17601 Vendor FDP Support - Question on the Redemption Extract from 2023- 17374 Resolved & Closed Out PC2024 Questions from Westat- 18012 Proctor UAT Support for the Production Release.
CMA has completed 1313 work items throughout 2024.
Participant Portal Activity: The following counts represent the requests for WIC benefits through the NJ Participant Portal.
Count of Participant Portal submissions this month: 911 Count of Participant Portal submissions YTD (since Jan 2024): 13,075 Total Count of Participant Portal submissions: 46,951
Participant Portal 3rd Party Referrals:
3rd Party Referrals this month: 59 2024 Client Referrals YTD: 729 Total Count of Referrals: 1,228
Sum of Farmer Redemptions for November
FM SFM Grand Total
Grand Total $123,771.11 $113,376.26 $237,147.37 o The FM Transactions processed by 146 Active Farmer Redemption Users.
CMA Customer Care:
The Customer Care Summary represents the Call Center activity during the previous month.
Summary of Help Desk items:
209 – total calls handled 222- Tickets opened during this past month 215 - Tickets have been closed
Call Center Activity By Queue:
209 - Total Calls Handled 1 - NJ Farmers 9 - NJ Vendors
197 - NJ WIC
2 - SFM
The following graphs provide a picture of the support distribution upon the four user groups receiving calls into the Help Desk.
Figure 1 – Call Center Activity by Call Center Queue
The above graph shows call center activity based upon the Call Center Queue into the Help Desk: NJ WIC, VW, SFM, FM.
The following graph provides a snapshot of Call Center Activity by month.
Figure 2 – Call Center Activity by Call Center Queue
The Tier2 tickets reflect work that requires additional analysis and/or development support to correct records, research issues raised or complete adhoc requests.
Figure 3 - Count of Tier 2/3 tickets within the Last Year
Future/On-Going Work Items for October 2024:
Upcoming Project Initiatives TFS # Status SFM - Family Info/Participant Reg 18353 BRD Signed by NJ Farmer Market Compliance Buy 2900 Under Analysis eFMNP QR Code LDTU Update 18489 Under Analysis Signature Pad Integration (new model) 16656 Initial testing proved successful functioning.
Testing in progress.
Scanner Integration (new model) 16656 Initial testing failed; Assigned to Dev for integration analysis.
Food Package Support Analysis 18183 CMA will be researching the requests identified to determine best approach.
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