Appendix 15.pdf

Glossary & Abbreviations

Appendix #:

Subject:

Glossary and abbreviations

Appendix 15 - Glossary & Abbreviations Page 1 of 28

1. Introduction to the glossary

2. Abbreviations

Appendix 15 - Glossary & Abbreviations & Abbreviations Page 2 of 28

1. Introduction to the glossary

This table contains a glossary of terms that SCDMV uses in the RFP.

Term Business Area Description

AAMVA Vehicle Services

The American Association of Motor Vehicle Administrators develops model programs in motor vehicle administration, law enforcement, and highway safety.

Abandoned Vehicle Vehicle Services

A motor vehicle that is required to be registered in this State if operated on a public highway in this State that is left unattended on a highway for more than 48 hours or a vehicle that has remained on private or public property for a period of more than 7 days without the consent of the owner or person in control of the property.

Accident Report Driver Services The Original Electronic Collision Report submitted through the South Carolina Collision and Ticket Tracking System (SCCATTS) and Smart Cop System by SC Law Enforcement Officers then accessed by SCDMV Accident Unit for entry and recording to customer’s record.

Accounts Payable Finance Business unit which handles the agencies payables to include vendor payments, refunds, and employee travel reimbursements within the SCEIS system.

Accounts Receivable Finance Obligation created for goods or services received through business transactions whether billed, due to underpayment, returned payment, or other financial obligations.

Ad Hoc Report Branch Services

A report created on demand, or as needed to address a specific need.

ADA American with Disabilities Act

Adjustment Finance A change made to correct an error within a transaction.

Alert Vehicle Services

Informational messages that display whenever a customer record is accessed;

alerts are added to communicate information to other users regarding special processing needs a customer may have.

Appendix 15 - Glossary & Abbreviations & Abbreviations Page 3 of 28

Term Business Area Description

ALIR Vehicle Services

Automobile Liability Insurance Reporting System.

Appeals Driver Services The process in which cases are reviewed by a higher authority, where parties request a formal change to an official decision.

Application Driver Services A formal request to be considered for a SCDMV product or service or the action of putting something into operation.

Apportionable Vehicle

Motor Carrier Services

It has two axles and a gross vehicle weight (GVW) of more than 26,000 lbs.

Has three or more axles, regardless of weight It is used in combination with a GVW of more than 26,000 lbs.

Is used to transport people or cargo for hire in two or more jurisdiction

Authorized Agent Branch Services

A third-party user of the system that is not a SCDMV employee.

Automated Notification

Driver Services Allows SCDMV to share information automatically to customers concerning their account via the customer portal.

Average Per Vehicle Distance

Motor Carrier Services

The APVD calculation is based on the average distance vehicles from the jurisdiction in which the unit is registering traveled to all other IRP member jurisdictions during the previous registration year. It is used to calculate IRP registration fee which is apportioned to all member jurisdictions for first year of operation because they did not accrue any actual distance during the reporting period.

Background Check Office of Inspector General

A validation check performed to ensure applicants for business licenses have not been convicted of any offenses that would deem them ineligible for the type of business license they are applying for.

Batch Driver Services A file or group of files that are ran/processed at the same time, after SCDMV's normal hours of operation.

Appendix 15 - Glossary & Abbreviations & Abbreviations Page 4 of 28

Beginner's/Learner's Permit

Driver Services An agency issued credential with special restrictions/requirements to operate a motor vehicle while learning to test.

Beneficiary Claim Driver Services A claim made by the beneficiaries against a surety bond, typically insurance companies compensating their insured customer for claims involving the at-fault uninsured vehicle.

Bioptic skills test Driver Services Skills test specifically for customers who must wear bioptic lenses to be compliant with Driver Improvement/Medical Advisory Board.

Blood Alcohol Content (BAC) Violation

Driver Services A test which results in a BAC level above the legal threshold or a refusal to take the test shall result in a suspension of driving privileges.

Branch

Branch office. A DMV field office. Physical location.

Business Applicants Office of Inspector General

An individual(s) who have submitted an application to hold a business license with the SCDMV.

Business Contract Office of Inspector General

A document that lists the terms of agreement for a business that is licensed and regulated by SCDMV.

Business Customer Vehicle Services

A business for which the transaction is performed, or service is provided.

Business License Audit

Office of Inspector General

An audit of a business that is regulated by SCDMV upon the conditions of a complaint or routine check.

Business Licensing Office of Inspector General

An umbrella term that means the licensing of dealers, third-party testers, and driving schools, and other businesses dealing with vehicles and drivers.

Business Licensing Customer

Office of Inspector General

A customer that has been licensed through the SCDMV to conduct business. This includes third-party testers and dealers.

Cab Card Motor Carrier Services

Evidence of registration issued for an apportioned vehicle registered under the IRP Plan.

Appendix 15 - Glossary & Abbreviations & Abbreviations Page 5 of 28

Caduceus Driver Services Voluntary designation of a medical condition customer may possess to inform law enforcement/first responders in case of an emergency or accident. Caduceus symbol will display on the face of the license with medical designations displaying on customer's driving record.

Cancel Title Vehicle Services

Action taken to change the status of a title so that is no longer active.

Cancelled or Cancellation of Dealer License

Office of Inspector General

Cancelled or Cancellation refers to the indefinite suspension of a dealer license and/or dealer plates from operating status for a compliance violation(s).

CARES Branch Services

SCDMV community response emergency services vehicle. A mobile office that provides emergency response services in various locations around the state.

Cash Drawer Finance A mechanism to track and manage payments received daily by each user in a specific office within the system.

Central Issuance Driver Services The process of issuing secured credentials or permits such as driver's licenses or identification cards in accordance with Contractual Service Level Agreements [SLA].

Central Office Branch Services

The SCDMV Headquarters location in Blythewood, SC.

Certificate of Compliance

Motor Carrier Services

Certificate representing an intrastate for-hire motor carrier that has complied with the safety and insurance requirements of the SCDMV. A COC is issued to all intrastate for-hire motor carriers, except passenger carriers, household goods carriers, and hazardous waste for disposal carriers.

Change Fund Finance Funds used solely for making change in across the counter cash transactions.

Chart of Accounts Finance A complete listing by category, of every account in the general ledger.

Citation Driver Services A ticket issued to notify a person of an infringement they are allegedly guilty of along with an accompanied fine and/or court summons

Appendix 15 - Glossary & Abbreviations & Abbreviations Page 6 of 28

Class A Driver Services A license to drive any combination of vehicles with a gross combination weight rating (GCWR) of 26,001 pounds or more, provided the gross vehicle weight rating (GVWR) of the vehicle being towed is more than 10,000 pounds.

Class B Driver Services A license to operate a single vehicle with a GVWR of 26,001 pounds or more, to tow unit must weigh less than 10,000 pounds.

Class C Driver Services Allows a driver to operate a vehicle or combination of vehicles with a Gross Vehicle Weight Rating under 26,000 pounds and transport at least 16 passengers or carry hazardous material.

Class D Driver Services A basic driver's license that authorizes the license to operate motor vehicles, automotive three-wheel vehicles, motorcycle three-wheel vehicles, or a combination of vehicles not exceeding 26,000 pounds gross vehicle weight.

Class E Driver Services License required to drive non-commercial single unit vehicles with a gross vehicle weight more than 26,000 pounds.

Class F Driver Services License required to drive non-commercial combination vehicles with a GVW more than 26,000 pounds. These vehicles are the same as Class E vehicles, but include a towed trailer used with an RV or vehicle.

Class G Driver Services A license that authorizes the operation of mopeds only.

Class M Driver Services A license that authorizes the operation of motorcycles.

COBIT (Control Objectives for Information and Related Technologies)

COBIT is an IT governance framework for businesses wanting to implement, monitor and improve IT management best practices.

COBIT is the acronym for Control Objectives for Information and Related Technologies.

The COBIT framework was created by ISACA to bridge the crucial gap between technical issues, business risks and control requirements.

COBIT can be implemented in any organization from any industry to ensure

Appendix 15 - Glossary & Abbreviations & Abbreviations Page 7 of 28 quality, control and reliability of information systems.

Collision Report Driver Services The official form by the Office of Highway Safety used by Law Enforcement Officers to record vehicle accident details.

This form is provided to customers by SCDMV upon their request via mail, in person, email or SCDMV website.

Commercial Driver’s License

Driver Services An agency issued credential regulated by FMCSA for the purpose of operating vehicles including but not limited to combination vehicles, passenger vehicles, single unit trucks, and vehicles transporting hazardous materials for commercial use.

Commercial Learner's Permit

Driver Services An agency issued commercial credential with special restrictions/requirements to operate a commercial vehicle while learning to test.

Commercial Vehicle Vehicle Services

Any type of vehicle used for transporting goods or paying passengers.

Compliance Driver Services The act of conforming and yielding to alternative products and services to enable customers to drive their vehicles under limited conditions.

Conditional License Driver Services An agency issued credential for customers 15 years of age who have met specific requirements. This license allows them full non-commercial driving privileges for a specific time frame.

Appendix 15 - Glossary & Abbreviations & Abbreviations Page 8 of 28

Controlled Stock Office of Inspector General

Any items that are assigned to an office or individual that have some type of tracking, control, or audit number assigned to them for inventory purposes or to allow verification of the item’s current status (e.g.

issued, in inventory, assigned, damaged, etc.) This includes, but is not limited to, DLC (cardstock), title paper, registration decals, license plates, etc.

Conviction Date Driver Services The date of a criminal offense related to driving-DUI, manslaughter w/ a motor vehicle & reckless driving.

Convictions Driver Services A criminal offense related to driving-DUI, manslaughter w/ a motor vehicle & reckless driving.

Correspondence Driver Services A form of communication sent out by the agency to inform a customer of something, such as a change to their driving record.

Contact Center Branch Services

SCDMV call center where customers call in to receive over the phone service.

Counter Location Branch Services

Locations that issue inventory during transactions (i.e. county or vendor locations)

Courts Driver Services A person or institution with the authority to adjudicate legal disputes and carry out justice.

Covert License Office of Inspector General

A license issued to an undercover law enforcement agent to use for official law enforcement business or investigations.

Credential Driver Services An agency issued form of identification that may or may not grant specific driving privileges.

Customer Driver Services & Vehicle Services

Individual, Business, Government, Trust or other account-holding entity for whom the transaction is performed, or service is provided.

Data and Content System Support

Data and content as referenced in Appendix 3 – System Support as defined as:

Data refers to the structured information that resides in the database and the content refers to the images, documents, audio, Appendix 15 - Glossary & Abbreviations & Abbreviations Page 9 of 28 video and associated metadata (or text that is associated with these).

Dealer Vehicle Services

Any person who sells or attempts to effect the sale of any motor vehicle, including sales to motor vehicle dealers and other wholesalers, except: a) manufacturers or distributors; b) receivers, trustees, administrators, executors, guardians, or other persons appointed by or acting under the judgment or order of any court; c) public officers while performing their official duties;

d) persons disposing of motor vehicles acquired for their own use and so used in good faith and not for the purpose of avoiding the provisions of law. (Any person who effects or attempts to effect the sale of more than five motor vehicles in any one calendar year is considered a dealer or wholesaler); e) finance companies or other financial institutions who sell repossessed motor vehicles and insurance companies who sell motor vehicles they own as an incident to payments made under policies of insurance; or f) a South Carolina dealer that conducts the auction of investment grade or collector motor vehicles not more than three days per year and that: 1. has obtained a surety bond in the amount of one million dollars; 2. provides this service for an entity organized under Section 501(c)(3) of the Internal Revenue Code; 3. possesses during the event all vehicle titles unencumbered by liens; and 4. is responsible for ensuring all taxes are paid and all vehicles have been registered and titled property.

Decal Vehicle Services

Decal is the standard term used for a controlled registration sticker that is attached to a vehicle.

Default Driver Services A failure to fulfill an obligation which can result in the withdrawal of driving privileges.

Appendix 15 - Glossary & Abbreviations & Abbreviations Page 10 of 28

Demonstration Plate Office of Inspector General

A license plate issued to a dealer for use for demonstration of vehicles.

Disbursement Finance The transfer of revenues to various recipients based on State statute.

Dishonored Payment Finance Any payment which has been denied by a financial institution when presented to the drawee.

Disqualification Driver Services A fact or condition that prevents someone from driving privileges.

Distribution Code Finance Three letter acronym which corresponds to SCEIS functional area and directs where the funds are distributed. Ex. SGF-State General Fund.

Draw Down Account Finance An account which a pre-paid sum of money is held for a future service.

Driver's License Driver Services An agency issued credential of different types/classes authorizing operation of various motor vehicles depending on the license's class.

Driving Record Driver Services Customer's record containing detailed information on all past and current driving transgressions and driver point totals.

Driving School Curriculum

Office of Inspector General

The teaching material used by a driving school to train applicants.

Duplicate Driver Services The process of issuing out an existing credential that may have been lost, damaged, or stolen from the customer.

Duplicate credentials share the same information and expiration date as the original credential being duplicated.

Electronic Lien Vehicle Services

This refers to a security interest in a vehicle, mobile home or trailer reserved or created by agreement and which secures payment or performance of an obligation, which is filed with the DMV via electronic message.

Electronic Vehicle Registration

Vehicle Services

A program that allows authorized auto dealers to issue vehicle registrations and apply for vehicle titles electronically.

Appendix 15 - Glossary & Abbreviations & Abbreviations Page 11 of 28

Eligibility/Eligible Driver Services The state of having the right to obtain SCDMV licenses, products or services through satisfaction of the appropriate conditions.

Endorsement Driver Services An additional privilege granted after a customer successfully passes the respective knowledge and/or skills tests associated with the endorsement. Endorsements are currently associated with specific letters and printed on the face of the license as well as displayed on customer's driving record.

Entry Level Driver Training

Driver Services Required training before an applicant can take before testing for a CDL license of a class they haven't had before or a Hazmat endorsement. Test results must be confirmed through CSTIMS.

FedRAMP Technical A standardized approach to security authorization for cloud service offerings for the federal government.

Fee Code Finance Unique code used to classify and track the activity of products to include financial activity and distribution.

Financial Account Finance Financial records providing information regarding debit/credits for specific purposes from various entities to include banks, State Treasurer’s Office, and third-party vendors.

Financial Responsibility

Driver Services SCDMV business unit under Driver Services that monitors and reports customer insurance requirements, including uninsured motorist claims and surety bonds.

Appendix 15 - Glossary & Abbreviations & Abbreviations Page 12 of 28

FIPS Technical This Federal Information Processing Standard (140-2) specifies the security requirements that will be satisfied by a cryptographic module, providing four increasing, qualitative levels intended to cover a wide range of potential applications and environments. The areas covered, related to the secure design and implementation of a cryptographic module, include specification; ports and interfaces;

roles, services, and authentication; finite state model; physical security; operational environment; cryptographic key management; electromagnetic interference/electromagnetic compatibility (EMI/EMC); self-tests; design assurance; and mitigation of other attacks.

Fleet Vehicle Services

Fifty or more marked private passenger motor vehicles or property carrying vehicles with an empty weight of not more than twenty-two thousand pounds and a gross vehicle weight (GVW) of not more than twenty-six thousand pounds, owned or long-term leased by a corporation or other legal entity, and registered in this State.

Franchised Dealership

Office of Inspector General

A motor vehicle dealer who has entered into an oral or written arrangement for a definite or indefinite period in which a manufacturer, distributor or wholesaler grants to a motor vehicle dealer a license to use a trade name, service mark, or related characteristic, and in which there is a community of interest in the marketing of motor vehicles or services related thereto at wholesale, retail, leasing or otherwise.

General Ledger (GL) Finance The agency's accounting record.

HAZMAT Driver Services The hazardous materials endorsement on a SC CDL meaning the driver has passed the mandatory training and tests to transport all classes of hazardous materials.

Appendix 15 - Glossary & Abbreviations & Abbreviations Page 13 of 28

High-Profile Customer

A customer within the community that is well-known, or of high stature, that someone with access to our database may research without a business purpose for pulling the high-profile customer's information.

Hunter's Permit Motor Carrier Services

A temporary permit allowing a non-registered vehicle to operate at unladen weight to locate a motor carrier authority to operate under.

Identification (ID) Card

Driver Services An agency issued credential used as identification for a customer but does not allow any driving privileges.

IFTA Clearinghouse Motor Carrier Services

Restricted access site for member jurisdictions to conduct official IFTA exchanges.

IFTA Decals Motor Carrier Services

Sticker received with IFTA license to be displayed on each side of the rear of the vehicle, allowing easy identification of authorization to operate across state or provincial borders.

IFTA Fleet Motor Carrier Services

One or more power units in a group on a motor carrier's IFTA account.

Ignition Interlock Device

Driver Services Device installed into suspended customer's vehicle (installation, removal, and timeframe tracked by SCDMV for compliance reasons) equipped with a breathalyzer to ensure vehicle is not being operated under the influence.

Imported Vehicle Vehicle Services

An individual person for whom the transaction is performed, or service is provided. Individuals submitting forms to the DMV with electronic or digital signatures must ensure the accuracy of the information provided and adhere to the authentication procedures outlined by the DMV.

Indefinite Suspension Driver Services A suspension that remains in effect until the customer meets the specified compliance criteria.

Appendix 15 - Glossary & Abbreviations & Abbreviations Page 14 of 28

Infrastructure Maintenance Fee

Vehicle Services

A fee (of 5% of the purchase price, up to a maximum of $500) imposed on newly acquired vehicles that are titled or registered in the State of South Carolina.

Install Base (Users) The Microsoft Active Directory users, typically SCDMV workers, and are quantified by branch users and headquarter users as specified in Appendix 13, Section 3.7.2 System & Transaction Volumes. Customers and business partners are typically considered non-install base users.

Installment Agreement

Driver Services Used by customers who are unable to pay their financial responsibility fees in a lump sum and wish to enter an installment payment plan with the South Carolina Department of Motor.

Instructor Office of Inspector General

An authorized individual who has met SCDMV and state requirements to instruct applicants.

Interface

Application used, typically by an outside party, to send and/or receive data with SCDMV's system securely.

Internal Audit Office of Inspector General

An audit of employees, employee work, processes, department operations, and building security access.

International Driver Services International customers are customers that are not citizens of this country. The agency processes international driver transactions for any customer who is approved to stay in the US under the issuance of a green card, work permit, VISA, or other specific documents.

Interstate Motor Carrier Services

Travel in two or more jurisdictions.

Intrastate Motor Carrier Services

Travel within a jurisdiction.

IRP Data Repository Motor Carrier Services

Restricted access site for member jurisdictions to conduct official IRP exchanges.

IRP Fleet Motor Carrier Services

One or more apportionable power units in a group designated by a registrant for distance reporting under their IRP account.

Appendix 15 - Glossary & Abbreviations & Abbreviations Page 15 of 28

IRP Registrant Motor Carrier Services

An IRP account holder whose name the apportioned vehicle(s) is registered in.

Judgement Driver Services A suspension or revocation of a driver's license.

Jurisdiction Motor Carrier Services

A country or a state, province, territory, possession, or federal district of a country.

Knowledge Test Driver Services A written or electronic test a customer must take before being issued a beginner's/learner's permit or, depending on the test, certain commercial endorsements for their commercial driver's license. A knowledge test may also be administered for an existing driver who is attempting to reinstate their license from certain suspensions.

Law Enforcement Driver Services Agency enforcing laws, investigating crimes, making arrests, maintaining public order, and managing public safety.

Lessee Vehicle Services

Any party or the agent for any party to whom a motor vehicle has been leased.

Lessor Vehicle Services

Any party or the agent for any party who has leased motor vehicles.

Lien Holder Vehicle Services

The person or entity holding a security interest in the vehicle.

Long Term When used in the context of support, resources required for support, and related usage, refers to the period beyond the initial release of the modernized software. Depending on the context, this may include the warranty period.

Manufacturer Vehicle Services

Every person engaged in the business of constructing or assembling vehicles of a type required to be registered under Title 56, SC Code of Laws, at an established place of business in this state.

Medical Examiner's Certificate

Driver Services Standardized results from a medical screening for an applicant, typically for commercial driving, that must be kept up to date unless declared otherwise.

Medical Packet Driver Services A package consisting of forms tailored to the customer's specific needs such as their medical condition and the need for periodic medical or vision examination.

Appendix 15 - Glossary & Abbreviations & Abbreviations Page 16 of 28

Member Jurisdiction Motor Carrier Services

A jurisdiction that has applied and has been approved for membership in the IRP Plan in accordance with Section 1100 of the IRP Plan.

Mileage Vehicle Services

The distance that a vehicle has traveled while in operation.

Military Waiver Driver Services Qualified military service members to waive the commercial skills test and/or knowledge tests based on their commercial motor vehicle experience and or training.

Mobile GUI

The visual and interactive elements that users interact with on mobile devices (Smartphones and tablets).

Mobile Home Vehicle Services

Every vehicle which is designed, constructed, and equipped principally as a permanent dwelling place and is equipped to be moved on streets and highways, but which exceeds the size limitations prescribed in Section 56- 3-710, and which cannot be licensed and registered by the Department of Motor vehicles as a "house trailer.”

Modify Driver Services The act of changing or updating credentials, violations, products, and services.

Moped License Driver Services An agency issued credential to operate a SC registered cycle with 3 wheels or few, 50 cc or less for gas motors and between 750 to 1500 watts for electric motors

Motor Carrier Motor Carrier Services

A legal entity that operates commercial motor vehicles (CMVs) to transport passengers, property, or hazardous materials for business purposes.

Motor Carrier Authority

Motor Carrier Services

A legal permit from the Federal Motor Carrier Safety Administration (FMCSA) that allows a company to transport goods or passengers across state lines.

Motor Vehicle Vehicle Services

All vehicles which are self-propelled as well as all vehicles which are propelled by electric power obtained from overhead trolley wires, but not operated upon rails, including motorized vehicles, automobiles, recreational vehicles, fire trucks, travel

Appendix 15 - Glossary & Abbreviations & Abbreviations Page 17 of 28 trailers, motorcycles, mopeds, trikes, and low speed vehicles.

Motor Voter Driver Services Voluntary designation on a customer's record that allows the agency to send customer's information to register them to vote and/or update their existing voter registration with the SEC.

Motorcycle Vehicle Services

Every motorcycle having no more than two permanent functional wheels in contact with the ground or trailer and having a saddle for the use of the rider but excluding a tractor and a moped.

Motorcycle License Driver Services An agency issued credential that grants driving privileges for a motorcycle.

Netting Motor Carrier Services

Aggregating transactions to determine a net balance for settlement, minimizing the number of individual transactions that occur.

Occurs after transmittal successfully processed.

NMVTIS Vehicle Services

Stands for the National Motor Vehicle Titling Information System and is a tool that assists states and law enforcement in deterring and preventing title fraud and other crimes and is designed to protect consumers from fraud, unsafe vehicles, and to keep stolen vehicles from being resold.

Non-Franchised Dealership

Office of Inspector General

A motor vehicle dealer who has entered into an oral or written arrangement for a definite or indefinite period in which a manufacturer, distributor or wholesaler grants to a motor vehicle dealer a license to use a trade name, service mark, or related characteristic, and in which there is a community of interest in the marketing of motor vehicles or services related thereto at wholesale, retail, leasing or otherwise.

Non-Moving Violations Ticket

Driver Services Violations that do not involve the vehicle in motion such as parking illegally, expired registration and driving without insurance.

Appendix 15 - Glossary & Abbreviations & Abbreviations Page 18 of 28

Notice to Proceed A formal authorization issued to inform the contractor to officially begin project work.

Odometer Vehicle Services

An instrument for measuring and recording the distance a motor vehicle travels while in operation but does not include an auxiliary instrument designed to be reset by the operator of the vehicle to record mileage of a trip.

Original Driver Services Type of document/credential at its earliest form.

Out-of-Service Motor Carrier Services

A declaration by an authorized official that a driver, vehicle, or motor carrier in not permitted to operate. These violations can include weight restrictions, cargo securement issues, failure to update MCS- 150 form, etc.

Owner Vehicle Services

The person other than a lien holder, having the property in or titled to a vehicle.

Payee Finance A person or organization which money is paid.

Payment Plan Driver Services An agreement to pay a balance of fees outstanding under a certain time frame pending customer meets certain requirements set by the agency.

Pending Driver Services A transaction is in progress but has not yet been finalized.

Pretty Good Privacy

Pretty Good Privacy (PGP) is an encryption software program software designed to ensure the confidentiality, integrity, and authenticity of virtual communications and information.

Personally Identifiable Information (PII)

Personally identifiable information. SCDMV highly restricted personal information: SSN, Individual's Photo or digitized image, and medical and disability information.

Placard Vehicle Services

A removable windshield placard that hangs from the rearview mirror of a parked vehicle, which allows the vehicle to park in designated parking spaces for people who have a disability.

Plate Vehicle Services

Plate should be the standard term used for a hard plate that is attached to a vehicle.

Appendix 15 - Glossary & Abbreviations & Abbreviations Page 19 of 28

Point of Sale Finance The mechanism to process payments and log transactions.

Pointer Driver Services Indicator tied to a customer record for AAMVA to track that customer's credential's current and previous jurisdiction, license type, and Real-ID compliance.

Positive Identification

Office of Inspector General

Alert added to customers’ record when they suspect their personal information is at risk.

This is a warning to employees to verify the customer before proceeding with a transaction.

Power Unit Motor Carrier Services

Motor vehicle (but not including an automobile or motorcycle), as distinguished from a Trailer, Semi-Trailer, or an Auxiliary Axle.

Provisional License Driver Services An agency issued credential for customers who are under suspension for select alcohol related violations.

Purchaser Vehicle Services

The new owner of a vehicle listed on the bill of sale.

Quarterly Tax Return Motor Carrier Services

A jurisdictional tax return declaring total miles traveled and total fuel purchased for each jurisdiction during the quarter being reported. A quarterly tax return must be filed even if there are no miles driven or fuel purchased during the quarter, unless the IFTA account is closed.

Random Recall Office of Inspector General

When an applicant who has taken a road test with a third-party tester is randomly selected by the system to retake the road test to ensure proper instruction and scoring.

RealID Driver Services A Driver's License or Identification card that has a gold star in the upper-right corner & used as identification for boarding domestic, commercial flights, entering secure federal buildings, or visiting military installations.

Reciprocity Driver Services An agreement between the state and certain countries that allow applicants to forego certain steps in receiving a driving credential, granted they are from the select country and meet the remaining requirements.

Appendix 15 - Glossary & Abbreviations & Abbreviations Page 20 of 28

Reconciliation Finance The process of balancing and comparing funds collected, internal tables, vendor reports and repositories, bank statements/payments, and transactions processed from multiple revenue streams.

Record Review Motor Carrier Services

An evaluation of a Registrant’s distance accounting system and internal controls to assess the Registrant’s compliance with the requirements of the IRP Plan. Unlike an Audit, a Records Review focuses only on the adequacy of the internal controls and the record-keeping system. It may be limited in scope to less than a full Registration Year, conducted before the first registration renewal, and does not result in any fee adjustments.

Re-Exam Driver Services The act or process of re-testing because of a failed attempt to qualifying to obtain a SCDMV product.

Register Vehicle Services

To attach a plate and registration to a vehicle.

Registration Card Vehicle Services

Certificate issued with the license plate, which contains the vehicle information, owner information, and lists the qualified persons who have a disability.

Reinstatement Driver Services The process of meeting certain requirements set by the agency and/or legislature, monetary or otherwise, in order to regain driving privileges.

Re-issue Driver Services Any previously issued licenses or ID whether from SC or another state, will be cancelled, but person may qualify to receive credentials again.

Remittal Motor Carrier Services

A payment of money sent. Once the remittal has posted, the transactions included in that payment must be dated and cleared.

Renewal Driver Services The action of extending the period of validity of a license.

Rental Car Participant

Vehicle Services

A company that securely stores inventory to register vehicle for rental car use.

Appendix 15 - Glossary & Abbreviations & Abbreviations Page 21 of 28

Restriction Driver Services An additional rule that prevents a customer from specific driving privileges for their current driving credential. Restrictions can be placed due to suspension, learner's permit limitations, medical or physical limitations, or other reasonings. Restrictions may be removed when certain conditions are met.

ReVIN Office of Inspector General

When a vehicle with an existing VIN needs a new VIN plate, the customer can request a ReVIN to have a new VIN plate issued.

Revocations/Revoked Driver Services The driver's license is cancelled, and an investigation must take place to obtain another driver's license.

Road Use Fee Vehicle Services

Fee required for vehicles who are marked commercial with a gross vehicle weight of 26,001 lbs. or more, except for Special Mobile Equipment and farm vehicles.

Route Restricted Driver’s License

Driver Services A temporary non-commercial driver's license issued to operate a vehicle on an approved route and timeframe while under certain suspensions.

RPO Technical Recovery Point Objective.

RTO Technical Recovery Time Objective.

Safety Officer Office of Inspector General

A person certified to administer tests on behalf of the SCDMV.

Safety Responsibility Agreement

Motor Carrier Services

An agreement between an IRP registrant and a Motor Carrier Authority, who will be fully responsible for the safety of the vehicle listed in the agreement.

Sales Tax Vehicle Services

A tax that is added to the price of goods and services.

Sanction Office of Inspector General

A dealer is given a sanction when it is found during an audit or investigation of that procedure.

Appendix 15 - Glossary & Abbreviations & Abbreviations Page 22 of 28

SCDIS-201

Information Security and Privacy Incident Response Standards

These standards define the requirements for response by State of South Carolina (State) agencies to information security and privacy incidents. These standards are compliant with the SCDIS Information Security Program Master Policy and are consistent with the requirements in SCDIS-200 Information Security and Privacy Standards.

SCDMV Finance Administration The business area within the SCDMV that consists of Revenue Accounting, General Accounting, Accounts Payable, Budget, and Grants.

Secure Room/Secure Facility

Vehicle Services

An area or location where valuable and sensitive items are stored. These rooms will be physically separated from common areas by a lock or access control mechanisms. Only authorized personnel will be able to unlock/enter these areas. For purposes of the Rental Car Quality Assurance Program, the secure room and/or secure facility must be located in South Carolina.

Self-Certification Driver Services CDL holders must self-certify to SCDMV what category of 4 they operate or expect to operate commercially. The four categories are: interstate non-excepted, interstate excepted, intrastate non-excepted, and intrastate excepted.

Self-Service Channel

Channels in which customers access information and perform transactions without requiring the assistance of SCDMV staff. These channels include online and customer portal.

Self-service terminal

A stand-alone structure, also known as a kiosk, that allows the operator to process specific DMV agency transactions. Self-service terminals may not have the functionality to perform every DMV transaction and will mirror the functionality of the online transaction structure.

Service Provider Vehicle Services

An authorized third-party entity that receives, securely stores, and distributes South Carolina inventory to rental car participants.

Appendix 15 - Glossary & Abbreviations & Abbreviations Page 23 of 28

SHARK Branch Services

Self-Contained Hazard Area Response Kit. A SHARK consists of portable cases with laptops, credential printers, and associated hardware used for disaster relief as well as community outreach.

Skills/Road Test Driver Services Examination of an applicant's driving aptitude for a certain driving credential that must be passed before the customer may receive a license or used to retest drivers attempting to reinstate their license from certain suspensions.

South Carolina Enterprise Information System

(SCEIS)

Administration A Business management system which consolidates state agencies' business processes into a single statewide system. This includes processes for Finance, Human Resources, and Materials Management. This is an SAP system and serves the State’s accounting system.

Special Restricted License

Driver Services An agency issued credential for customers 16 years of age who met specific requirements. The license grants full non-commercial driving privileges for specific hours of the day.

SR-22 Driver Services A type of insurance that provides coverage for drivers who do not own a vehicle but still require a certificate of financial responsibility or an SR-22 bond.

SR-26 Driver Services Document reflecting an auto insurance policy with an SR-22 filing has lapsed, canceled, or expired.

Status Vehicle Services

Describes the current state of the title.

Stop Driver Services & Vehicle Services

Depending on results from violations the system ceases to perform a specified action or have a specified experience. This function is put into place to disable the ability to move forward with a transaction unless certain requirements are met.

Structured data Information that is organized, searchable, and typically stored in a database with defined fields and columns.

Appendix 15 - Glossary & Abbreviations & Abbreviations Page 24 of 28

Surety Bond Driver Services A bond filed with SCDMV that provides security or protection against loss or damage due to fraud or fraudulent representation in relation to a sale or transfer of a motor vehicle by a licensed dealer, wholesaler, or their employees.

Suspense Vehicle Services

Application status used when a certificate of title is held for additional documents or requested information.

Suspension Driver Services The temporary prevention of a driver's license from continuing or being in force or effect.

Temporary Evidence of Apportioned Registration (TEAR)

Motor Carrier Services

Temporary evidence of apportioned registration valid for 45 days while customer waits for permanent credentials in mail.

Temporary Alcohol License

Driver Services An agency issued temporary credential allowing a customer to drive while waiting for the results of their hearing for select alcohol related driving violations.

Temporary Driving Certificate

Driver Services A paper credential issued to customers while they wait for their credential to be mailed to them through the central issuance process.

The certificate acts as the customer's license/permit until they receive their credential.

Temporary Identification Certificate

Driver Services A paper credential issued to customers while they wait for their credential to be mailed to them through the central issuance process.

The certificate acts as the customer's identification card until they receive their credential.

Temporary Plate Vehicle Services

A plate purchased to use during the 45-day grace period for registering a vehicle.

Temporary Recreational Vehicle Dealer License

Office of Inspector General

This temporary license allows the capability to exhibit and sell travel trailers or motor homes at fairs, recreational or sports shows, vacation shows, or other similar events.

Appendix 15 - Glossary & Abbreviations & Abbreviations Page 25 of 28

Temporary Registration

Vehicle Services

A registration certificate that is issued to a customer while the customer's permanent registration, replacement plate and validation decal are being processed. The temporary registration certificate lists the customer's old plate number and updates the decal expiration date of that plate's registration.

Third-Party Tester Office of Inspector General

An entity that is authorized by SCDMV to conduct license testing at an off-site facility for customers.

Ticket Number Driver Services A unique combination of numbers and/or letters assigned to a traffic ticket issued by a government agency for researching and addressing the ticket.

Title Vehicle Services

The certificate of title issued by the State indicating ownership.

Transport Layer Security

IT Transport Layer Security (TLS) is a cryptographic protocol designed to provide secure communication over a computer network. It ensures privacy, data integrity, and authentication between two communicating applications. TLS is widely used in various applications such as email, instant messaging, and voice over IP (VoIP), but its most visible use is in securing HTTPS traffic on the web.

Transaction Driver Services An exchange or interaction between the agency and customer for product or services:

the action of conducting business.

Transfer on Death Vehicle Services

A customer can assign someone as the beneficiary of their vehicle upon their death.

Once the current owner is deceased, the vehicle can be transferred to the “Transfer on Death" customer without probate documents.

Transmit Vehicle Services

Refers to transfer lien and title information electronically.

Transmittal Motor Carrier Services

Monthly transactional report calculating fees due to each jurisdiction.

Appendix 15 - Glossary & Abbreviations & Abbreviations Page 26 of 28

Trip Permit Motor Carrier Services

A temporary permit issued in lieu of full credentials to operate in a specific jurisdiction.

Trust Vehicle Services

A relationship or a right regarding some kind of property, held by one or more persons for the benefit of another person or persons. A trust can be a legally recognized person like a corporation.

UCR Motor Carrier Services

Federally mandated system for registering operators of commercial vehicles who are involved in interstate and international travel. This annual UCR filing must be renewed by December 31 each year.

Registration for the upcoming year begins on October 1.

User Interface IT The way in which the user and computer system interact.

Unladen Weight Motor Carrier Services

The weight of a vehicle when it is not carrying any passengers, goods, or other cargo.

Unstructured Data Information that often lacks a format that facilitates searching, sorting, and analysis. Examples of unstructured data include text, images, videos, and audio, and other formats that require advanced tools for analysis and processing.

USDOT Number Motor Carrier Services

A unique identifier for companies that transport goods or passengers by commercial motor vehicle provided by the US Dept. of Transportation.

User

A person or system performing the transactions in the system.

This will include the SCDMV agent, customer themselves, external agents, or external system performing transaction or performing operation in the SCDMV system.

Vehicle Vehicle Services

Any vehicle motorized or not motorized, to include mobile homes and trailers, that will be titled in South Carolina.

Vehicle Information Vehicle Services

Consists of the information that describes the vehicle e.g. year, make, vehicle

Appendix 15 - Glossary & Abbreviations & Abbreviations Page 27 of 28 identification number, model, body style, odometer, and weight.

Vehicle Weight Group

Motor Carrier Services

Vehicles are categorized into weight groups based on their Gross Vehicle Weight Rating (GVWR), based on the maximum weight a vehicle can safely carry.

Vendor Finance An external business providing services to the agency.

Veteran Driver Services A person who has served in active military, naval, or air service and was discharged under conditions other than dishonorable.

Violation Driver Services Goes on a customer's record after being convicted of a traffic violation that effects a customer's driving record and/or driving status.

VISA Driver Services An endorsement on a passport indicating that the holder is allowed to enter, leave, or stay for a specified period in a country.

Vision Screening Results

Driver Services Required for obtaining driver licenses & permits submitted @ branch office or by SC licensed ophthalmologist or optometrist to SCDMV electronically on SCDMV's online vision portal.

Waiver Driver Services An exemption from an applicant needing to test (vision, knowledge, skills) in order to obtain or reinstate their desired credential.

WCAG Web Content Accessibility Guidelines

Withdrawals Driver Services The temporary or permanent removal of a person's driver's license or privilege to operate a motor vehicle on public highways.

Work In Progress Motor Carrier Services

Transaction requiring further attention from either customer or SCDMV employee before transaction can be complete.

Workaround A temporary solution used to address a problem when a permanent fix isn't immediately available.

Appendix 15 - Glossary & Abbreviations & Abbreviations Page 28 of 28

2. Abbreviations

This table contains a list of common SCDMV abbreviations used in the RFP.

Abbreviation Description

ADSAP Alcohol and Drug Safety Action Program

CARES Vehicle SCDMV community response emergency services vehicle. It is a mobile office that provides emergency response services in various locations around the state.

CRM Customer Relationship Management

DSEW Driver Suspension Eligibility Week

FTC Failure to Comply

FTP Failure to Pay

IRP International Registration Plan

MFA Multi-factor authentication

RBAC Role-Based Access Control

RTM Requirements Traceability Matrix

SCDMV South Carolina Department of Motor Vehicles

SCEIS South Carolina Enterprise Information System

SDLC Software Development Life Cycle

SEC State Election Commission

SHARK Self-Contained Hazard Area Response Kit. The SHARK consists of portable cases with laptops, XID printer, laminator, and associated hardware used for disaster relief as well as community outreach.

TDC Temporary Driving Certificate

USPVS U.S. Passport Verification Service

UTC-4 Coordinated Universal Time -4 (Daylight Savings time)

UTC-5 Coordinated Universal Time -5

UTF8 Encoding standard used for electronic communication

VLS Verification of Lawful Status